Administrative Support

Operations Technology Solutions (OTS) is looking for a Customer Service Specialist for our Supply Chain Solutions organization. The Customer Service Management (CSM) team is responsible for maximizing the customer experience with the day-to-day execution of OTS Supply Chain services provided to Amazon's internal operations through our order management system. Having a centralized management of our customer service operation drives customer loyalty through consistent experiences. This customer support framework is a seamlessly integrated activity that touches every forward and reverse logistics services provided to our internal customers. This includes training users on an evolving customer order management technology, optimizing order support processes, successfully triaging customer concerns and measuring our service excellence. The CSM team provides customer support across the globe supporting North America, Latin America, United Kingdom, Europe, and Asia/Pacific regions. A CSS have influential working relationships with customers, peers and leadership.Key job responsibilitiesThe Customer Service Specialist (CSS) manages the day-to-day execution of OTS order management for our customers, including successful resolution to inquiries and escalations received. This role will work directly with customers and be responsible for driving changes to processes, tools, and products based on their needs. CSS is responsible for meeting or exceeding daily targets to real-time customer alerts and order escalation resolution. This role collaborates and coordinates with multiple teams to streamline workflows, prioritize and fix the issues at hand. As CSS must have strong problem-solving skills. You should be able to swiftly identify areas for improvement and develop strategies that can help drive customer satisfaction and improve service quality. Proactively identify potential issues and come up with solutions that are acceptable to all stakeholders involved. You must have a comprehensive understanding of customers sentiments regarding OTS products and/or services. CSS takes ownership in developing and training our global customers on the order management and reporting systems. CSS enforces the order management workflows, approvals and collaborate across our Supply Chain execution teams to mitigate risks to prevent on-time in-full (OTIF) disruptions. This role is critical for providing first-class support, ensuring a consistent customer experience throughout the service request lifecycle. A day in the life- Independently manage response and resolution of customer queries in a quick and efficient manner to meet or exceed our operational service level agreements (SLA).- Always working towards the best customer experience possible, this role is the primary point of contact for real-time feedback from our customers to the regional and global Customer Service Managers. - Drive quick resolutions for repetitive complex issues, coming up with solutions to improve customer service experience along the journey of order progression.- Collaborates effectively, influencing both internal and external stakeholders and processes across diverse groups to deliver for our customers.About the teamThe Operations Technology Solutions (OTS) organization manages a complex suite of IT products and services that support a wide variety of new site launches and project initiatives that span across business teams within Worldwide Amazon Stores operations. Our technology solutions power the physical fulfillment operations that directly supports shipping packages to millions of Amazon.com customers across the globe.BASIC QUALIFICATIONS- 2+ years of program or project management experience- 1+ years of supply chain experience ...

Finance Operations Services Global Accounts Receivable (AR) team is seeking a motivated, proactive individual to join our organization, supporting three (3) Directors, as well as lending additional support to other leaders as needed. This role requires experience with heavy calendaring, attention to detail, solid organizational skills, and the ability to prioritize multiple requests. The candidate must demonstrate the ability to effectively problem-solve, proactively anticipate and respond while maintaining flexibility and composure. We are seeking a resourceful, forward-thinking individual with a history of performing exceptionally in an ambiguous environment. A proven track record of effective time management, taking initiative, working independently, delivering exceptional results and exceeding expectations is important. We are looking for someone who learns quickly, is self-driven and adapts to changing circumstances with grace and a sense of humor. Key job responsibilities - Management of complex calendars and scheduling with diplomacy and discretion - Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner - Management of team space, including moves and reconfiguration - Track and help drive completion of key actions and follow-up items (including recording meeting notes and actions items) - Manage expense report coordination and submission - Organize, execute and assist with team activities, including townhall meetings and social events - Work closely with the leadership team to provide support to the global organization - Coordination and planning of domestic and international travel - Act as a liaison for direct reports- Have fun at work and help others do the same A day in the life*Team Culture*Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamThe Finance Operations team leads delivery of cash collection and disbursement (AR and AP) capabilities for new business and geographic expansions, compliance and strategic projects. We drive decision making on which projects and programs should be undertaken, and successfully deliver each project and program. We also provide organization-wide guidance, governance, standardized processes, and project & process portfolio management best practices, tools and techniquesBASIC QUALIFICATIONS- 3+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

Grow your administrative career in a supportive, dynamic, team-oriented environment! Are you a proactive, detail-oriented Executive Assistant who thrive in fast-paced, multi-faceted role? Are you ready to demonstrate your organizational skills while taking on new challenges and opportunities for development with a supportive team that will encourage you to advance your capabilities and achieve new heights? If yes, we want to hear from you!Amazon’s Stores Security (StoresSec) organization is looking for a resourceful, innovative and driven Executive Assistant (EA) to support executive-level thought leaders in our AI Security and Identity Access Management teams. This role will partner closely with EAs of all levels across StoresSec and will report to the organization’s lead EA, providing opportunities to learn from and grow with high-functioning and seasoned administrative pros. This is a dynamic and multi-faceted role that requires the capacity to own a variety of projects, many with high degrees of visibility and impact and as such, requires strong integrity and discretion in handling confidential information, professionalism and a keen eye for detail. The successful candidate will be an effective communicator with the ability to deliver results across multiple objectives simultaneously - often under ambiguous circumstances and competing deadlines. We are looking for someone who is skilled at anticipating problems, creating contingency plans and taking effective action with appropriate urgency in response to situations that require quick turnaround. Other critical keys to success in this role are a calm and unflappable demeanor and great sense of humor. Key job responsibilities• Complex executive calendar management with detailed scheduling across multiple high-level calendars• Exec preparation, including detailed coordination of reading materials and background information to ensure executive readiness for daily events• Coordination and planning of domestic and international travel, including organizing trip agendas and local logistics• Completing expense reports, purchase orders, and managing corporate card purchases; participation in budget planning and tracking as needed• Planning and coordinating team activities and events • Serving as liaison between leadership and team members across multiple geographic regions• Managing other core administrative activities (space planning, new-hire onboarding, organizational charts, supply ordering) A day in the lifeThere is no “typical” day for an Amazon EA, which is a major reason that many people are drawn to this exciting career. On any given day you could find yourself managing a variety of tasks, from complex calendaring to event coordination. You could spend most of one day at your desk, focusing on administrative deliverables, like expense reports and meeting requests, and the next day at an event center, directing caterers and vendors and helping attendees get to their destinations. You might be asked to “drop everything” to help with a mission-critical project on one day while the next day finds you sharing a relaxing lunch with your team or meeting a colleague for coffee. This is a role that truly embodies variety and the need to “expect the unexpected” at all times. What this job can guarantee is endless opportunities to learn, grow and take on new challenges – truly never a dull moment!BASIC QUALIFICATIONS- 2+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are seeking a highly skilled and motivated candidate to file and manage claims related to accidents and damages involving Amazon’s growing transportation fleet. The Fleet Claims Specialist will be focusing on filing, managing and resolving claims related to damaged ATS assets. This is an hourly position sitting in either Nashville, TN or Tempe, AZ. Responsibilities will include reviewing assigned claims, contacting the insured and other affected individuals, initiating documentation in the claim handling system, and resolving claims. An ideal candidate brings a background in fleet maintenance and automotive claims handling, with experience managing professional relationships with multiple stakeholders, holding responsible individuals accountable for asset damages and repair costs, and achieving organizational targets. This job will require exceptional communication, interpersonal, and negotiating skills with the ability to work independently. Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child. This position will be an in office position based out of our Nashville office. Key job responsibilities - Interact with carriers/customers to obtain facts, explain claims processes, and provide high quality service to achieve a positive customer experience - Plan and conduct investigation to determine liability, bodily injury, and damages - Assesses actual damages associated with claims and conducts negotiations to settle claims within assigned authority and achieve the best possible outcome. - Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. - Use claims system to properly document files (resolution strategy, supporting evidence, negotiations, etc.). - Utilize and navigate various internal and external websites and tools to file and manage claims - Work effectively with TOM/TEM/Safety/ROC and other stakeholders to maintain a healthy asset pool - Work with TEM team members to help identify carrier caused accidents that negatively impact AZNG asset health and availability - Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. - Evaluate the financial value of the equipment loss. - Schedule and coordinate asset repairs with ATS preferred maintenance vendors - Refer claims to other company units to be advised on as needed (e.g., Legal, Risk, Compliance, Loss Prevention).A day in the lifeFleet Claims Specialist are part of the ATS Fleet team and will report to a Program Manager. A successful candidate will demonstrate the ability to work with cross-functional teams and communicate effectively across all levels of the organization. He or she will bring analytic skills and use data to drive decisions, effectively communicating insights to others in the organization.About the teamMiddle Mile Property Damage (MMPD) investigators operate with minimal oversight, extreme scope and responsibility, and high expectations. We allow our investigators freedom of maneuver, providing the ability to make on-the-ground decisions based on personal discretion.BASIC QUALIFICATIONS- High school or equivalent- Experience in a professional field or military- Intimate knowledge of US DOT/FMCSA regulations.- 1+ years of claims experience- 1+ years of professional writing experience ...

Amazon Ads seeks an exceptional Executive Assistant for a position based in Seattle. This role will support 2 leaders with the possibility of a third. Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of digital advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon owned and operated sites and on other high-quality sites across the web. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a growing team working to build a unique, world-class advertising product with a relentless focus on the customer, you’ve come to the right place!We are looking for a self-motivated, resourceful, tech-savvy problem solver that demonstrates the ability to look around corners, understand business priorities and proactively anticipate needs. Attention to detail, strong organizational skills, and the ability to meet tight deadlines while juggling multiple critical requests across global teams is required. Successful candidates have the ability to complete complex tasks quickly and proactively with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. Strong written and verbal communication skills are a must. Integrity and discretion in handling confidential information and professionalism in dealing with senior executives internal and external to Amazon is essential. This role functions as part of a team of EAs working to facilitate and coordinate meetings, team activities and other projects. The ability to operate independently and collaboratively with a strong sense of ownership, bias for action, and a customer service-oriented approach is key to success. Key job responsibilities-Complex calendar management, including coordinating all aspects of scheduling and logistics for internal and external meetings such as booking meeting rooms for locations with multiple attendees -Seamlessly managing detailed domestic and international travel itineraries, as well as processing expense reports-Coordinating in-person and virtual event logistics, including catering, accommodations, AV and presentation materials (e.g. global team meetings, annual planning offsites, morale-building activities, etc.)-Planning space for the team and facilitating office moves such as confirming team locations and updating with new locations, helping onsite exec with packing as needed, etc.-Partnering closely and proactively with Finance, HR, Recruiting, and EAs throughout the Amazon Ads org-Attending key team meetings, tracking and helping drive completion of key deliverables, and following up on outstanding items with owners-Identifying internal and external approaches to solving problems in a creative wayA day in the lifeA typical day will involve managing a high volume of emails, responding to requests in a timely manner, and working with other Executive Assistants to schedule complex meetings. This role will also partner closely with executives and business partners on projects and deliverables. About the teamPubTech (Publisher Technology) builds and operates extensible services that empower publishers (1P and 3P) to improve the monetization of their customer experiences, along with the experiences themselves. We bias toward standards based and flexible designs that allow publishers the ability to invent on top of our solutions and to interoperate well with other advertising technology providers; both internal and external. We operate engaged, autonomous teams of functional experts, with clear visions, goals, and success measures. BASIC QUALIFICATIONS- 3+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

The Stores Security Organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support two Directors on our Healthcare Security and Customer Service Security Teams in Seattle, Washington or Arlington, Virginia. This role will give you the opportunity to demonstrate your organizational and strategic acumen while growing your leadership skills. As an Amazon EA, you will work in a team environment, building effective working relationships and partnering successfully with leaders of all levels inside and outside of the organization. This is a dynamic and multi-faceted role that requires the capacity to own a variety of projects, many with high degrees of visibility and impact and as such, requires strong integrity and discretion in handling confidential information, professionalism and a keen eye for detail. The successful candidate will be an effective communicator with the ability to deliver results across multiple objectives simultaneously - often under ambiguous circumstances and competing deadlines. We are looking for someone who is skilled at anticipating problems, creating contingency plans and taking effective action with appropriate urgency in response to situations that require quick turnaround. Other critical keys to success in this role are a calm and unflappable demeanor and a great sense of humor. Key job responsibilitiesManage complex executive calendar management with detailed scheduling across multiple high-level calendarCoordination and planning of domestic and international travel, including organizing trip agendas and local logisticsCompleting expense reports, purchase orders, and managing corporate card purchasesOrganize, execute, and assist with team activities (staff meeting agendas, all-staff meetings, off-sites, and team social events)Ensure the timely completion of critical tasks and follow up on outstanding mattersServing as liaison between leadership and team members across multiple geographic regionsWork closely with the leadership team, program managers, recruiting, and other Executive Assistants to provide support to the organization Help to develop & maintain new mechanisms within the teamManaging other core administrative activities (space planning, new-hire onboarding, organizational charts)A day in the lifeWorking in a highly ambiguous environment, you will complete tasks and projects quickly and with little to no guidance, and take effective action without having to know the total picture. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. You will understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the leaders and their teams. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.This is an in office role located onsite in Seattle, WA. Remote can not be supported at this time. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the jobdescription, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, orincludes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Ourorganization is responsible for creating and maintaining a high bar for security across all of Amazon’s products andservices. We offer talented security professionals the chance to accelerate their careers with opportunities to buildexperience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physicalstores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which iswhy we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,there’s nothing we can’t achieve.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusionthat empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversationson Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing ouruniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll findendless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of senior level leadership support experience- Experience managing multiple executive level calendars- Experience with domestic and international travel coordination ...

Amazon Web Services (AWS) is seeking a dedicated, customer-obsessed, and high-performing Executive Assistant to support the File Storage Leadership Team. This role requires attention to detail, excellent organizational skills and the ability to meet tight deadlines while prioritizing and executing on tasks that have an impact across multiple teams. The ideal candidate will be an experienced planner and coordinator with the demonstrated ability to respond effectively and efficiently. The individual in this role must understand business priorities, demonstrate the ability to proactively anticipate needs, drive improvements for a geographically dispersed team, and understand handling of confidential information and be trusted to maintain data privacy. The successful candidate will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. This role must be able to work successfully in a team environment and build effective working relationships inside and outside the group.Key job responsibilities* Manage complex calendars and scheduling with diplomacy and discretion.* Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner.* Organize, execute, and assist with team activities (staff meeting agendas, on-sites/off-sites, team social events, etc.)* Schedule cost effective air/hotel/ground transportation. Create detailed travel itineraries both domestic and international (including smooth transitions between time zones). Coordinate with in-house travel agents and manage international travel process. Submit expense reports in a timely fashion.* Coordinate closely with Recruiting teams, Facilities team, HR team, and other Executive Assistants within the Amazon community.* Track and help drive completion of key deliverables and follow up on outstanding items to include meeting notes and action items.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating -that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination ...

The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support two Directors on our Business Data Technologies team in Detroit, Michigan. Business Data Technologies (BDT) makes it easier for teams across Amazon to produce, store, catalog, secure, move, and analyze data at massive scale. Our managed solutions combine standard AWS tooling, open-source products, and custom services to free teams from worrying about the complexities of operating at Amazon scale. This lets BDT customers move beyond the engineering and operational burden associated with managing and scaling platforms, and instead focus on scaling the value they can glean from their data, both for their customers and their teams. We own the one of the biggest (largest) data lakes for Amazon where 1000’s of Amazon teams can search, share, and store EB (Exabytes) of data in a secure and seamless way; using our solutions, teams around the world can schedule/process millions of workloads on a daily basis. We provide enterprise solutions that focus on compliance, security, integrity, and cost efficiency of operating and managing EBs of Amazon data.This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.Key job responsibilities5 days a week in-office requirementsBASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

The Global Corporate Employee Relations (GCER) team at Amazon is seeking an exceptionally talented, customer obsessed, resourceful, and self-motivated Executive Assistant to support two HR Directors. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community. This is a critical role on the team and the successful candidate will have a good sense of humor, a can-do attitude, and will help build a positive team environment. This individual will be a trusted partner and resource for our team leader and the senior leadership team supporting a wide array of projects, strategic initiatives, and tactical mechanisms. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. To be successful in this role you are an organized self-starter with high judgement, critical thinking skills, meticulous attention to detail, and exceptional problem-solving skills. You possess the ability to complete complex tasks and projects quickly with minimal guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture. The central objective of the Global Corporate Employee Relations at Amazon team is to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we Strive to be Earth’s Best Employer. The position provides lead EA support for, and reports directly to the Director, Global Corporate Employee Relations, GCER while also supporting the Director, GCER-AWS. The individual must be based in Seattle, Washington where both Directors are also located. This is a full-time position that could require very limited travel, 5% of the time over the course of the year.Key job responsibilities• Complex calendar management• Coordinating agendas• Coordinating travel and expenses• Organizing team activities and events (such as off- sites, all-team meetings, and employee engagement activities)• Space planning• Tracking key deliverables• Ad hoc project coordination• Working independently with initiative and natural curiosity of how things work• Establishing productive partnerships and collaborating successfully on a broad spectrum of issuesBASIC QUALIFICATIONS- 5+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination- Demonstrated ability to manage multiple projects and tasks concurrently- Technically proficient in Microsoft Office Suite systems with advanced knowledge of Outlook- Excellent written and verbal communication skills- Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed ...

The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support two Directors on our BuilderWorks team in New York City, New York.This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.Key job responsibilities*Calendar management of 2 directors and occasional coverage for other directors when EAs are OOTO*Onsite team events in JFK, building team culture*Partnering with BuilderWorks EA team on org wide initiatives (Located in Seattle and San Jose)*Partnering with leaders and creating mechanisms to help organize the teamBASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

Amazon Web Services is seeking an exceptionally bright, multitasking, and self-motivated individual to support two Directors on the AWS People eXperience and Technology (PXT) team. This exciting role requires superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to juggle multiple critical requests. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important, as is a good sense of humor. The candidate will possess the ability to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture. Key job responsibilitiesManagement of complex calendars and scheduling requirements * Tracking and helping drive completion of key deliverables and following up on outstanding items * Management of team activities (staff meeting agendas, town hall meetings, off-sites, and team social events) * Travel coordination * Having fun at work and helping others do the same * This position will work with other assistants throughout the AWS and AWS PXT organizations and across the rest of the company. About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of senior level leadership support, or 2+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

Join us at the cutting edge of Amazon's sustainability initiatives to work on environmental and social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. The Worldwide Sustainability (WWS) organization capitalizes on Amazon’s scale and speed to build a more resilient and sustainable company. We manage our social and environmental impacts globally, and drive solutions that enable our customers, businesses, and the world to become more sustainable. We are looking for a well organized and self-motivated Executive Assistant to support our Director of Social Responsibility. This exciting role requires excellent attention to detail, great organization and prioritization skills, the ability to plan ahead and to meet tight deadlines, all while juggling multiple critical requests.Key job responsibilities- High judgment and decision making in an ambiguous environment- Proactively coordinate and engage with leadership in planning and organizing events, activities, and calendars- Manage complex calendar and scheduling requirements- Planning executive Domestic and International Travel- Excellent communication (written and verbal) and interpersonal skills- Track and help drive completion of key deliverables and following up on outstanding items- Participate in planning of key meetings and events About the teamDiverse Experiences:World Wide Sustainability (WWS) values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture: It’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- 5+ years of Executive Assistant experience- Experience with domestic or international travel coordination- Experience working with large global teams- Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed ...

The AWS Enterprise Support team is seeking a dedicated and customer-obsessed Executive Assistant to initially support two directors from the Strategic Industries teams, part of AWS Sales, Marketing, and Global Services (SMGS). The two leaders are currently located in New York.This role requires attention to detail, excellent organizational skills and the ability to meet tight deadlines while prioritizing and executing on tasks that have an impact across multiple teams, including customers. The ideal candidate will be an experienced planner and coordinator with the demonstrated ability to respond effectively and efficiently, while collaborating with other EAs. The individual in this role must understand business priorities, demonstrate the ability to proactively anticipate needs, drive improvements for a geographically dispersed team, and understand handling of confidential information and be trusted to maintain data privacy. The successful candidate will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. This role must be able to work successfully in a team environment and build effective working relationships inside and outside the group.The Strategic Industries team’s mission is to empower industry-leading customers with world-class innovation, scalable solutions, operational excellence and best on Earth customer experience. Enterprise Support Strategic Industries includes strategic accounts and seven industry business units across the global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. Strategic Industries customers consists of Fortune 100 - 200 companies that are considered “Industry Movers and Leaders” across the world. The strategic accounts within Strategic Industries are visionaries who leverage the cloud to drive aggressive growth strategies. Strategic accounts are not just large AWS customers, they are collaborative partners who seek to drive innovation and shape the future of cloud services. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities• Management of complex calendar and scheduling to support teams in multiple locations.• Schedule cost effective travel itineraries which create smooth transitions between time zones. Coordinate with in-house travel agents and manage international travel process. • Create and submit expense reports in a timely fashion.• Managing engagement scheduling, tracking, and debriefs.• Track and help drive completion of key deliverables and follow up on outstanding items.• Collaborate across the Marketing EA team to ensure the effective prioritisation and completion of activities.• Partner with leaders to understand their priorities and build processes to make their organizations happier and more effective.• Help to create an environment that is positive and fun to work in.• Learn and be curious about the organization in order to improve effectiveness.A day in the lifeAs an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–hands meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of senior level leadership support experience- Experience with executive level calendar management OR Experience managing multiple executive level calendars- Experience with domestic or international travel coordination- Must be a US citizen ...

The Alexa, Customers & Technology (ACT) team seeks a driven, highly organized and proactive Executive Assistant to support the Distinguished Engineer, a Sr. Principal Engineer, and a Sr. Principal Scientist with ACT. This position will support these three independent contributor executives engaged in cutting edge technological work, while also providing high-level coordination to the EA team on special projects, and partnering with the Lead EA of the organization to spearhead process improvements. Additionally, this role will work with a fun and energetic team of executive assistants. Key job responsibilitiesThe EA is responsible to a broad variety of tasks including:• Managing three active calendars; meticulous attention to detail in scheduling, coordinating and planning internal meetings, agendas and appointments; planning detailed domestic and international travel, completing expense reports.• Optimizing executive effectiveness through partnership on priorities to react to fast-moving calendar. • Coordinating with the EA team on organization-wide initiatives. • Serving as the "gatekeeper" to the executives' time, screening and prioritizing appointments/meeting requests while always providing polite and professional communication.• Communicating on behalf of the executives directly with the leadership team and other stakeholders across the organization.• Training other administrative staff on company policies and best practices.• Have fun at work and help others do the same!A day in the lifeOn a day-to-day basic, the Executive Assistant will maintain the executives' calendar, keeping it organized for weeks in advance. This involves maintaining strong working relationships with the executives, partner EAs, and members of the business. Additionally, the Executive Assistant will partner with other EA team members on team events, space administration, and building a proactive outlook for upcoming meetings. About the teamThe Alexa, Customers & Technology team is a dynamic and exciting set of teams. The Independent Contributor Executives this role would be supporting are working on cutting edge technological problems important to all of Amazon. They are eager for an Executive Assistant to join to keep them organized and effective, and keep things fun. BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Bachelor's degree- 4+ years of executive assistant experience ...

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. What will you help us create? Work hard. Have fun. Make history. The Role: You will complete high volumes of tasks with minimal guidance or supervision while maintaining awareness of deadline sensitivity. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics. A successful candidate will want to take on varied and exciting new projects and also learn new skills. You will need to take effective action without having to know the total picture, and efficiently and proactively solve difficult or complex problems that affect people within the department or other related groups. Key job responsibilities A day in the lifeAs an Executive Assistant, you will work in a team environment, build effective working relationships inside and outside of the group, while keeping abreast of general business objectives, policies, standards, services, facilities, procedures and related information in order to maintain a comprehensive awareness of the organization. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with leaders (at and outside Amazon) is important, as is the ability to be flexible and change direction seamlessly and handle multiple tasks at once. About the teamAn important key to our success is building and maintaining healthy relationships across the various organizations, some of which are peer organizations, some who are internal customers, and some who we rely upon for foundational building blocks and technologies we integrate into our products. A big part of your job will be to understand the complex organizational structure and strengthening our relationships and collaboration with adjacent teams. So, as you begin to meet people and establish your network, it's important to foster strong relationships of trust and cooperation, and to build up a good "map" of how the various teams and leaders fit together.BASIC QUALIFICATIONS- 3+ years of senior level leadership support, or 1+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management ...

Are you always looking around corners, anticipating needs, and obsessing over details? Are you passionate about supporting others, working as a team, and delighting your customers? Are you interested in joining a global team that provides world-class service and tools to Amazon's customers, vendors, and employees through transactional and technology finance solutions?If you are looking to work in a fast-paced environment where ownership, speed, accuracy, professionalism, and confidentiality are essential, this is the role for you.We are seeking an Executive Assistant who is driven, organized, resourceful, proactive, and customer-obsessed to support 2-3 Directors in Global Accounts Receivable (GAR). GAR is primarily supported from Seattle and Arlington (HQ2) and operationally executed from Support Center locations globally.Key job responsibilities• The support and planning of several key finance deliverables• Develop and maintain a one stop shop system and process for all documentation both electronically and manually• Complete a high volume of tasks and projects quickly with little guidance• React with appropriate urgency to situations and events that require a quick response or turnaround• Manage complex calendars and scheduling to support teams in multiple locations• Track and help drive completion of key deliverables and follow up on outstanding items (including meeting notes and action items)• Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner• Coordinate global schedules and seamless meeting logistics, such as video conference and conference calls for internal and external meetings, staff meeting agendas, all-hands meetings, off-sites, etc• Work closely with the leadership team, recruiting and other Executive Assistants to provide support to the organization• Document writing, editing, and readiness• Ensure accurate archiving of departmental data on appropriate sites• Management of team space, including moves and reconfiguration• Expense reimbursement including report coordination, submission and issue tracking• Have fun at work and help others do the sameAbout the teamGlobal Accounts Receivable is the operational finance department who manages the order to cash process. The Global Accounts Receivables (GAR) mission is to contribute to funding the flywheel of Amazon’s virtuous cycle and future business expansion by optimizing the scale, speed, accuracy and productivity of Amazon’s Order-to-cash (O2C) value stream, while ensuring a positive interaction with our external customers (customers, vendors and resellers) and internal channel partners. BASIC QUALIFICATIONS- 2+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Knowledge of Microsoft Office products and applications- Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed ...

AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.AWS Monetization (MZN) is looking for a Sales Operations Specialist to support operations of revenue-related programs. This specialist will be a point of contact for internal inquiries and escalations on month end processes providing data driven decisions and support. This position will contribute to short- and long-term solutions to drive process efficiency and effective controllership for the AWS month-end process cycles. This specialist will have sufficient finance/accounting understanding to help identify issues, develop reporting requirements, and have a solid understanding of computing system interaction. This role requires excellent communication and organization skills, including the ability to anticipate, identify and communicate risks to accounting, finance, businesses and technical teams. You must be able to work independently, remain flexible with the ability to prioritize workloads, and maintain a strong attention to detail in a fast-paced environment. Similarly, this position is expected to manipulate and mine large data sets to identify, isolate, and communicate findings to stakeholders.Key job responsibilitiesOwn monthly month end processes through deep dive analysis, anomoly detection and resolution. Develop tools, dashboards, queries, and reports while ensuring data quality and integrity. Ensuring accuracy of data and data analysis is of utmost importance.Manage stakeholder requirements, feature requests, solution life-cycle management, write 1-pagers/6-pagers/PRFAQ before new solution/automation launches.Work on Continuous Improvements to translate business requirement into proof of concept, project resource, and timeline estimate.Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.A day in the lifeProactively evaluate, develop, and simplify working procedures to continuously improve the operations and reduce controllership risks through automation and tech.Project manage automation and improvement initiatives by communicating program status, risk, providing clear recommendations for resolution or mitigation to leadership.Establish and maintain critical relationships with internal partners including MZN Ops teams, Sales teams, product and engineering teams, and AWS Accounting to advocate for automated month end close accounting deliverables.Engage with cross-functional stakeholders to understand in-depth and improve existing models and processes.Support recurring and ad hoc reporting and deep dive inquiries for various internal/external stakeholders.Develop tooling and report build outs for improve efficiency.Look around corners to provide predictive risk analysis and opportunities.About the teamOur team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.BASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 5+ years of Microsoft Excel experience- Experience developing business analytics or equivalent- Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source project- Excellent written and verbal communication skills, including an ability to effectively communicate with both business and technical teams.- SQL Knowledge ...

The Foundational Data Services (FDS) organization within AWS is seeking a dedicated, well-organized, and customer-obsessed Executive Assistant to provide single-threaded support for our VP, Technology. This is an exciting opportunity to partner with a long-term Amazonian and support a leader and organization responsible for a number of AWS services, including S3, used by millions of customers around the world. As part of a fun and highly collaborative team, you will be comfortable working independently as well as actively engaging in shaping and nurturing our team culture. In this role, you’ll be responsible for keeping your leader organized, informed, and on task by meticulously managing their calendar, proactively anticipating needs, and driving continuous improvements. You’ll be able to manage multiple, sometimes competing, priorities, and be flexible when new issues arise. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with leaders (inside and outside of Amazon) is crucial for this role.AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Key job responsibilities• Own complex calendar and scheduling• Own domestic and international travel• Manage expense report coordination and submission• Organize, execute, and assist with leadership team activities (staff meeting agendas, on-sites/off-sites, All-Team meetings, etc.)• Work closely with the leadership team and business partners• Partner with leaders to understand their priorities and build processes to make their organizations happier and more effective.• Lead, mentor, and partner with other Executive Assistants in the organization• Have fun at work and help others do the same; support a positive team cultureA day in the life Working in a highly ambiguous environment, you will complete tasks and projects quickly and with little to no guidance, and take effective action without having to know the total picture. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. You will understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the leaders and their teams. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We have a diverse team and drive towards an inclusive culture and work environment. Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Our team members are active in Amazon’s 10+ affinity groups, sometimes known as employee resource groups, which bring employees together across businesses and locations around the world. These range from groups such as the Black Employee Network (BEN), Amazon Women in Engineering (AWE) and Glamazon (our LGBTQ+ community). Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support experience- Experience managing C-level executive calendars- Experience with domestic and international travel coordination- Experience in a fast-paced, high-tech company ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking A Sr. DSP Services Ops Lead to support payments and value-added services (VAS) for DSPs.The Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Key job responsibilities- Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs). - Optimize and Automate Process/Tasks.- Resolve payments disputes from internal teams based on SOP.- Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.- Daily metrics, Wiki updates, and DSP support updates.- Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.- Communicates with Delivery Service Providers and acting based on SOP.- Resolve payments disputes from internal teams based on SOP.- Maintain dispute records and document- Review and update SOPs as required- Prioritize while balancing multiple tasks- This role involves working different shifts with the potential of overtime.- Assist with other DSP program activities as needed.About the teamWe're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.BASIC QUALIFICATIONS- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications ...

North America Surface Transportation (NAST) Process Engineering Amazon Customer Excellence System (ACES) is seeking a highly skilled and motivated Program Administrator to assist in supporting NAST Cx (Customer Excellence) teams with project alignment, tracking and deep dives. This is an exciting opportunity to join an established team within NAST and drive standardization of workflows within TOM (Transportation Operations Management) and Amazon Transportation Service (ATS). The person in this role will work autonomously in an ambiguous environment. The NAST Program Administrator will drive alignment across all transportation stakeholder groups connecting to TOM. The person in this role will deep dive complex problems, is passionate about creation of and standardization of processes and ensuring accuracy of data and reporting. Key job responsibilities• Manage the successful completion of key deliverables throughout project life cycle for NAST Cx• Consistently review existing projects to identify gaps, streamline and improve results• Monitor and track intake reporting to communicate tasks to internal and external stakeholders• Manage multiple work streams simultaneously across both internal and external stakeholder groups• Identify key stakeholder dependencies and create value propositions to drive engagement, alignment and on-time completion of tasksBASIC QUALIFICATIONS• Experience within Microsoft Office programs with a focus on Excel• Proven work experience & strong background as an administrative support or project / data management• Experience developing, implementing, and/or auditing standard work• Experience creating content such as standard work or project updates for communication to large organizations and leadership• Experience with performance metrics and process improvement ...