Corporate Operations

The Worldwide Public Sector Business Operations team supporting AWS US Federal Professional Services (ProServe) is seeking an experienced, self-directed Business Operations Manager with strong operational, organizational, financial acumen, collaboration, federal government contracting, and communication skills to support the strategic and analytical needs of the growing US team. This is a high business impact role for a candidate who is passionate about driving operational excellence to maximize goal attainment across the business.Key job responsibilitiesTrusted Advisor to Leadership• Provide strategic guidance to ProServe Business Leaders, bringing deep knowledge of business operations and proven execution of implementing best practices.• Provide data-driven insights on Key Performance Indicators (KPI) and standardized business metrics. Manage dashboards, regional reports and executive review documents, providing insights and partnership with our leaders to help look around the corner and plan for the future.• Lead and review the end-to-end execution of annual planning process which includes, bookings, revenue, headcount, utilization and goal planning.• Establish baseline metrics/reports to support the development of new practices and goals, as necessary.Business Management and Analytics• Stakeholder management; act as a business partner to Professional Services leadership team and executives, providing insights to help shape the strategy of the business. Be comfortable with leading difficult conversations as needed, having backbone to respectfully challenge leaders to ensure they are doing what is best for the business and its people.• Lead business reviews, including pipeline and engagement hygiene inspection and deep dive analysis into gaps to goal; support strategies and initiatives to build and measure overall business health• Implement, monitor and analyze success metrics and drive predictability in our operations, with an analytical mindset and technical skills.• Act as point of contact and subject matter expert on the business, providing guidance and serving as a secondary escalation point for the ProServe Sales and Delivery team members and business partners across US WWPS.• Business planning; establish business rhythm and cadence, leading meetings through deliverables, outcomes and actions. Own agenda development and track follow-up actions and influence leaders to complete forward looking business plans.• Analytics; establish baseline metrics and analytics, collaborate with leadership team to track and report all key performance indicators against annual, quarterly and monthly goals. Establish and maintain management dashboards, regional reports, and executive review documents that will drive business outcomes and strive for operational excellence.• Program Management; cross collaborate with technical and non-technical departments to drive innovation in processes and tools.This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret (TS/SCI) security clearance.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing ouruniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 5+ years of Microsoft Excel experience- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent- Familiarity with Public Sector and knowledge of government acquisitions along with applicable mandates and polices that govern the process- Current, active US Government Security Clearance of Top Secret (TS/SCI) ...

Are you an analytical thinker who loves turning data into stories, models, and reports that answer big business questions? If you have a passion for driving innovation through data, our Business Performance team is looking for a Business Analyst to help improve our products on behalf of our customers. You'll be the go-to person for analyzing data and providing insights that drive decisions, ensuring that we're delivering value to both new and existing customers.In this role, you'll be responsible for creating and maintaining narrative reporting and data models that guide our decisions, simplifying complex data into clear analytics, and presenting these insights to senior stakeholders. Your work will help us navigate the challenges of rapid growth and increasing complexity, making a tangible impact on our business.We value a blend of business acumen, statistical knowledge, and an understanding of the cloud's benefits in speed, cost optimization, and global scale. If you're someone who enjoys making sense of large datasets, simplifying reporting, and delivering clear insights in a fast-paced environment, this could be the perfect fit for you.Work-Life Balance:We believe that balancing your personal and professional life is key to success and happiness. That’s why we offer flexible work schedules that allow you to be productive while maintaining a healthy balance between your work and life outside of the office.Career Growth:We’re dedicated to supporting you as you grow in your career. Our team consists of members with varying levels of experience, and we’re creating an environment where knowledge sharing and mentorship thrive. We want to help you develop into a well-rounded professional, ready to take on more complex tasks in the future.Key job responsibilitiesUse analytics and business intelligence skills to extract meaningful insights from large, complex data sets.Conduct and present analyses on customer trends, program effectiveness, and business impact to key stakeholders, including both Operational and Business leadership.Build and deliver narrative-based reporting that clearly tells the story of business trends, patterns, and outliers.Test and challenge assumptions around customer value through data-driven models, focusing on customer experience and loyalty.Make recommendations for new products and recommend improvements to existing operational mechanisms.Collaborate with cross-functional teams to fully understand and support our products.Continuously monitor and improve data sets to enhance their effectiveness.If this sounds like you, we’d love to hear from you. Join our Business Performance team and help us drive innovation through data!About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- Experience making business recommendations and influencing stakeholders- Experience defining requirements and using data and metrics to draw business insights- 3+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI, and Excel ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Senior Program Manager, you will be responsible for managing complex, cross-functional data projects that involve multiple teams, including data engineering, BI, analytics, and business stakeholders. You will help create and maintain a comprehensive program roadmap that aligns with the team's strategic vision and ensures timely delivery of data products and services. Key job responsibilities- Create and maintain a comprehensive program roadmap that aligns with the team's strategic vision and ensures timely delivery of data products and services.- Regularly communicate project progress, key milestones, risks, and dependencies to stakeholders, ensuring everyone is aligned on project goals and outcomes.- Drive prioritization discussions for data engineering and BI initiatives, ensuring resources are allocated effectively to high-impact projects.- Define and monitor KPIs to measure the success and impact of data products and BI initiatives, and use these insights to drive continuous improvement.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes.We have built a highly respected BI and Data Engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network.As a Senior Business Intelligence Engineer, you will develop datasets, dashboards, reports, and visualizations using BI tools, and provide data-driven recommendations to support strategic planning within Amazon Shipping. Additionally, you will deliver across planned projects that will improve overall cost and profitability for the business.About the teamInclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.Key job responsibilitiesData Management and Integration: Collect, process, and manage large datasets from various sources, ensuring data accuracy, consistency, and accessibility.Data Analysis: Analyze complex data sets to identify trends, patterns, and insights that can inform business decisions.Reporting and Visualization: Develop and maintain dashboards, reports, and visualizations to present data insights in an understandable and actionable format.Stakeholder Collaboration: Work closely with stakeholders to understand their data needs, provide data-driven recommendations, and support strategic planning.Tool and Technology Utilization: Utilize and stay updated with the latest BI tools and technologies to enhance data analysis and reporting capabilities.BASIC QUALIFICATIONS- 10+ years of professional or military experience- 5+ years of SQL experience- Experience programming to extract, transform and clean large (multi-TB) data sets- Experience with theory and practice of design of experiments and statistical analysis of results- Experience with AWS technologies- Experience in scripting for automation (e.g. Python) and advanced SQL skills.- Experience with theory and practice of information retrieval, data science, machine learning and data mining ...

Amazon Shipping is a fast growing start up at Amazon and we are looking for customer-obsessed leaders to shape the direction of this emerging business. Over the years Amazon has built world-class logistics operations and Amazon Shipping externalizes this network providing enterprises with high quality, efficient shipping solutions. Our team is changing the way we interact with customers, looking to solve some of the biggest logistical opportunities facing the entire industry while delighting the companies we work with and their customers. We are seeking an entrepreneurial, strategic-minded business development leader with the passion to build a high growth business.As a Principal of Enterprise Accounts, you will drive new business growth by onboarding our most complex customers including DTC brands, ecommerce players and other enterprises to Amazon Shipping. As the primary relationship manager, you will responsible for unlocking new commercial opportunities and delivering creative solutions which drive profitable revenue growth. In this role you will develop and execute specialized profitable deal strategies which include pricing, deal modeling and deal margin KPIs. This is a great opportunity someone with a business builder mindset who will thrive working cross-functionally across Operations, Product, Tech, Pricing and Finance to experiment with new solutions. Key job responsibilities• Think strategically across the industry landscape to develop the demand strategy and growth plans for enterprise customer segments.• Own revenue and profitability goals for new enterprise customers.• Strong command of economic and operational KPIs and ability to dive deep on your portfolio.• Act as a trusted owner of the commercial deal strategy with executive stakeholders across Amazon Shipping, Operations, Finance and Legal. • Lead the internal approvals and senior leadership alignment meetings throughout the different negotiation phases.• Influence partner teams to unlock new business opportunities and growth across your portfolio.• Lead with an analytical approach to business development, leveraging data to drive decisionsBASIC QUALIFICATIONS- 10+ years of building and leading large teams and working in matrixed operating structures experience- Bachelor's degree or equivalent- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.We’re working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide visible benefit to customers, this is your opportunity.Come work on the Amazon Prime Air Team!Amazon is searching for a skilled operator with extensive experience operating robotics via a Remote Control. The qualified candidate will act as an operations specialist assisting in the development and test of cutting edge safety related technologies. The role includes mission planning and lightweight maintenance duties. The candidate should demonstrate attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology. This individual will also conduct limited operation readiness activities and logistics planning as needed. The candidate will join a Research and Development team working on inventing and developing new transformative experiences. We offer competitive salary compensation and a comprehensive medical health package. Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. BASIC QUALIFICATIONS - Current 14 CFR Part 107 Remote Pilot Certificate- Private Pilot License (PPL) - Current Third-Class Medical - 2+ years of Remote Control pilot experience with excellent coordination and execution - Employees must, with or without reasonable accommodation, be able to lift up to 50 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and be able to frequently push, pull, squat, bend, and reach - Experience leading small teams - Willingness to travel domestically up to 75% of the year - Valid Driver’s License and able to satisfy Amazon driver eligibility criteria ...

At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our customers and our associates. To get there, we need exceptionally talented, bright, dynamic and passionate people.The Dangerous Goods (DG) team is looking for a motivated Risk Manager with strong regulatory knowledge, specifically on classification, and a hands-on passion to dive-deep into processes to support Amazon’s growth in a safe environment for customers, partners, and associates.This Risk Manager will be required to understand DG classification from a regulatory perspective and develop or improve our internal systems and controls to ensure safe and compliant transportation of DG across a global supply chain. Working collaboratively with internal and external stakeholders, consultants and regulators, this role will be responsible for driving safety and compliance across customer deliveries and reverse logistics, enabling new selection, and expanding business and transportation models. This Risk Manager will need to develop accurate and relevant metric-driven analysis to foster continuous improvement and step-function innovation that will enhance our internal and external customer experience.Candidate must be seated in one of the corporate offices in Nashville, TN, Seattle, WA or Arlington, VAMust have the ability to travel at least 25% of the timeKey job responsibilities- Drive continuous improvement projects across global teams, ensuring Amazon is a leader for DG classification accuracy- Manage a portfolio of projects aimed and building a best-in-class Dangerous Goods classification system- Drive process development and deployment for accurate classification processes that are utilized to ensure compliant transportation of Dangerous Goods through the Amazon network both domestically and internationally- Convert large and complex projects into manageable pieces to deliver iterative improvements while focusing on longer-term, large-scale deliverables- Build collaborative relationships with leaders across regions, departments and business units- Collaborate with other compliance functions to ensure consistency for different classification systems and help drive efficiency across teams- Refine existing program processes in order to more efficiently track and prioritize issues to enable the team to scale their work- Provide input to technology teams to improve listing processes, attribute collection, and corresponding controls to ensure compliant and safe shipment of Dangerous Goods- Anticipate project bottlenecks, manage escalations, make tradeoffs, and balance business needs versus operational or technical constraints- Anticipate operational and regulatory challenges and build system requirements that are flexible and robust to accommodate our future needsA day in the lifeWorking across classification operations, fulfillment operations, technology, environmental, storage, legal, public policy, and other relevant internal teams at a global scale, this Risk Manager will ensure the safety of our associates and transportation partners by delivering innovative solutions for improving classification accuracy to ensure the safe and compliant transportation of DG, redefining industry best practices and standards, and safely enabling an ever-changing borderless business model.About the teamThe Dangerous Goods team ensures the safety of our Customers, associates and carrier partners by delivering innovative solutions to ensure dangerous goods compliance, redefining industry best practices and standards, and safely enabling an ever-changing borderless business model.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- 5+ years of experience with Dangerous Goods Classification ...

Amazon is seeking an innovative and high-judgement Compliance Specialist to join the Audit & Assurance Excellence team within Amazon Privacy Services. Amazon Privacy Services drives product design, tech development, and program mechanisms required for Amazon to comply with global legal and compliance obligations that protect customer personal or sensitive data, and span most or all of the company. The Audit & Assurance Excellence team is looking for a leader to take ownership of various risk, strategy and external reporting obligations and deliver on critical and high visibility projects. This space has a high degree of ambiguity, and you must enjoying diving deep into data, solving problems and thinking big, with a strong bias for action. A great candidate will have a unique combination of experience with complex and ambiguous regulatory environments, high judgement in prioritization and trade off decisions, and ability to lead effective risk and compliance projects with different businesses and stakeholders. You will drive risk assessments, escalation, and mitigation strategies across a diverse group of partners and risk disciplines, playing a vital role in ensuring that Amazon complies with global legal and compliance requirements. You will join a team that partners across Amazon businesses to shape the future of Amazon’s evolving risk and compliance programs and where we value ownership, insight, intellectual flexibility, and sound business judgment. You will partner with critical stakeholders in delivering metrics and narrative inputs to various external compliance and risk assessment reports that span numerous Amazon businesses.Key job responsibilities· Learn and understand a broad range of Amazon's risks and controls and how to analyze them to drive informed decisions.· Drive detailed discussions and deliver concise verbal and written communication (e.g., risk assessments, risk project/ program requirements, roadmap or other narratives, escalation responses) to stakeholders and leadership on ambiguous regulatory requirements that apply across Amazon businesses.· Engage with Business, Legal, Audit, Regulatory, and Policy leaders to reach decisions on hotly debated business and compliance topics.· Develop detailed end to end working backwards plans to deliver against aggressive compliance deadlines, including external risk and compliance reports on behalf of several Amazon businesses.· Identify inter-team dependencies and align on, then monitor, paths to address them. · Break problems into manageable pieces, ruthlessly prioritizing, and delivering results in a global environment and on regional initiatives. · Dive deep into the control environment and understand the effectiveness of design and operations.· Facilitate development of mechanisms and policies such as risk registers, risk appetite statements, key risk indicators, and other insights for partners and stakeholders.· Providing support in internal and external audit activities as needed.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent- Experience managing, analyzing and communicating risk across a diverse group of stakeholders- Experience using data analytics for improving controls, project, and cross-team process efficiency- Proven ability to work with high levels of ambiguity- Risk management experience, including: performing risk assessments, designing controls, managing enterprise control frameworks, and prioritizing risk- Passion for working with business, technical and operational teams, especially in data privacy and data sharing ...

This is a full-time, in office role. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: EnglishShift Requirements: Sunday-Saturday Training: 8 week instructor-led onsite training. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We recently announced we are preparing for Prime Air deliveries to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazons-drone-delivery-is-coming-to-texas).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Prime Air is seeking a skilled Maintenance Technician to assist in maintenance and routine service of our remote controlled devices. The qualified candidate will require mechanical skills, electrical integration skills and assembly experience. You will be part of a larger development effort working independently in a highly collaborative environment.Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. BASIC QUALIFICATIONS - Mechanical and electrical integration or assembly experience - Basic engineering knowledge: mechanical, electrical, software - Experience in installation of sub-assemblies and assemblies while working to drawings or CAD files - Able to perform precision work with hand tools - 2 years experience troubleshooting hardware and/or software issues in industry or military - Employees must, with or without reasonable accommodation, be able to lift up to 50 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and be able to frequently push, pull, squat, bend, and reach - Valid Driver’s License and able to satisfy Amazon driver eligibility criteria - Willingness to travel up to 75% of the year ...

MULTIPLE POSITIONS AVAILABLECompany: AMAZON DATA SERVICES, INC.Position Title: Technical Program Manager IIILocation: Arlington, VirginiaPosition Responsibilities:Develop a roadmap to achieve in-house controls monitoring and alarming in 100% of AWS’ data centers. Translate business requirements into technical specifications for internal software teams to implement new features for data ingestion, visualizations, and alarm types. Partner with teams to drive on-time delivery of requested features. Develop and roll out a standard onboarding process to include cloud-based monitoring and alarming, from initial data center contract agreements through customer usage. Develop automated metrics and checks to ensure the process is followed. Work with data center design and deployment teams to roll out new requirements and onboarding changes. Work with internal design teams to include data requirements for future data centers. 40 hours / week, 8:00am-5:00pm, Salary Range $148,700/year to $201,200/year Amazon.com is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. #0000BASIC QUALIFICATIONSPosition Requirements:Master's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and one year of experience in the job offered or as a Project Lead, Product Manager, Software Engineer, or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and five years of experience in the job offered or a related occupation as equivalent to the Master's degree and one year of experience. Must have one year of experience in the following skill(s): (1) managing large cross-functional programs across an organization; and (2) experience in core program management including: managing scope, quality, communications, and risk and critical path management. Partial telecommuting permitted; employees will be required to report to office multiple days per week. #0000 ...

Amazon MGM Studios Distribution is seeking a Sr Manager, Revenue Enhancement & Insights to lead the effort in utilizing advanced analytical solutions to drive revenue generation through insights about our customers and their behaviors . The successful candidate will collaborate with the sales/distribution, marketing and technology teams to design and develop next generation intelligence and research capabilities to support data-driven decision making and optimize financial performance.Key job responsibilities* Lead data collection and oversee the ETL pipeline for SVOD, AVOD, and FAST services.* Develop and manage KPIs to assess the effectiveness of sales team efforts across 80+ local and global services.* Manage forecasting projects and deal analysis, especially for high-value and ambiguous deals related to AVOD/FAST, stacked rights, and key clients.* Create and refine best practices for OTT analysis, including SVOD, AVOD, FAST, Catch-Up using first-party (1P) and client viewership data.* Train the analytics and research team on methodologies and review all analyses produced.* Stay informed about market dynamics, industry trends, regulatory changes, and service/channel needs to identify growth opportunities and challenges.* Analyze title, territory, and media trends to propose strategic actions for leveraging core competencies and innovating.* Establish partnerships with analytics leaders and senior stakeholders across the organization to access data resources and organizational insights.* Act as a Subject Matter Expert (SME) bridging the third party (3P) Distribution business and the 1P platform perspectives.* Simplify and present complex concepts to various teams to ensure understanding and alignment.* Provide dashboards, tools, and resources to support sales teams and help maintain competitiveness.* Mentor each team member.About the teamAmazon MGM Studios Distribution oversees the third party monetization of Amazon Studio’s titles, as well as MGM new release and library movies and series such as film franchises James Bond, Rocky and Creed, and series The Handmaid’s Tale, Vikings, and Fargo.BASIC QUALIFICATIONS• Bachelors degree in a quantitative field or MBA with a strong data-driven business development background or equivalent experience • 10 years of experience in the entertainment industry, with expertise in distribution windows and streaming viewership data.• 8+ years of experience in data analytics, with a proven track record of extracting meaningful business insights.• Knowledge of advertising metrics and reporting for AVOD and FAST services.• Proficiency in SQL with the ability to write and troubleshoot queries.• Proficiency with Excel and common business intelligence/analytics/visualization applications (Tableau, Microstrategy, Qlik etc.) ...

What we do?Sort Tech builds the technologies and services that enable manual and automated movement of packages across Amazon’s worldwide transportation facilities, including Fulfillment Centers, Inbound Receive Centers, Sort Centers, Amazon Air Gateways and Delivery Stations. We build visibility platforms that enable Operations to monitor and refine their volume and staffing, and optimize their processes. Our systems process millions of packages a day and ensure Amazon meets the customer delivery promise. Our mission is to build the most efficient and optimal transportation system on the planet using our engineering muscle as our biggest advantage.We are looking for Software Engineers with solid software engineering experience involving solving complex problems. You will work on key initiatives supporting our rapid evolution and growth of the transportation network and in the process solve some of our most challenging problems.If you're an SDE who thrives on solving large-scale, high-stakes operational challenges, this is your chance to make a tangible difference at the core of Amazon's world-class logistics engine.Key job responsibilitiesIn this role you will:* Write high-quality, efficient and testable code* Build highly available, secure, distributed systems in a microservice architecture.* Collaborate with some of the best engineers in the industry to work on complex challenges in large-scale computing and find out what it takes to engineer systems at “Amazon Scale”* Own and operate the systems that you build based on real-time customer data.* Contribute and drive planning, implementation, testing, operations, and process improvement as a member of an Agile team.About the teamThe team's vision is to enable associates and robots to safely and efficiently move packages and containers throughout all of Amazon's transportation facilities enabling Amazon to deliver on its customer promise.The Core Load team is responsible for all of the loading processes within the dock operations. This team works as the interface between in-building operations and the dock loading operations including decomposing broader network-level distribution plans into a granular per site-level Load/UnLoad plan. The team focuses on orchestrating and directing resources to improve load fullness and overall dock & load efficiency.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

As a Sr. Product Manager in this role, you will be responsible for launching new asset/driver types starting from the pilot phase to scaling it globally. You will be responsible for defining the product features, work with cross functional teams (product, engineering, pricing, marketing, fleet, legal, etc.) to get the program off the ground, develop and execute the scaling strategy, and manage the product roadmap. You will make key strategic decisions and get buy-in from senior leadership. If you enjoy building from scratch, working in a fast-paced environment, and structuring ambiguous problems, this could be a great role for you.As an ideal candidate, you will need an extensive background in product management, demonstrated leadership of high-impact strategic initiatives, and experience in managing and launching products. You possess the ability to synthesize customer pain points, craft product vision and roadmaps, develop requirements and manage all aspects of execution. This requires rapid learning in new domain areas, understanding integration between products and systems, technical skillsets in analyzing data to make product decisions. This role offers an opportunity to play a prominent role in leading efforts that make a difference to our customers, while improving our efficiency and cost structure. Successful candidates would be analytical, comfortable thinking big and diving deep, and have a proven track record of end-to-end project ownership and successfully delivering results in a fast-paced, dynamic business environment.BASIC QUALIFICATIONS- Experience as a product manager or owner- 6+ years of end to end product delivery experience ...

This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: English and Spanish Shift Requirements: Sunday-Saturday Training: 8 week instructor-led onsite training with option for hybrid work schedule post on boarding. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

The Amazon Corporate Security (ACS) team is searching for an Investigator for its Prototype Security team who is able to develop, implement and lead security projects and programs to support Amazon's prototype device teams.This position will provide security investigation support to all Amazon consumer electronic devices prior to release to the general public and support the overall prototype investigations posture for the Amazon Devices & Services Organization.The Amazon Devices Organization designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products as well as devices like Fire tablets, Fire TV, Amazon Astro, and Amazon Echo.This role will have a global reach and focus to ensure consistent prototype security investigations are provided and executed to all prototypes reported as lost or misplaced.In this position, the Prototype Security Investigator will have regular engagement with all product lines of business to create and foster an engagement model to ensure security has a seat at the table with all Amazon Devices & Services Organization product lines.To be successful in this position, the Prototype Security Investigator must have the ability to understand the Amazon prototype development process, build strong relationships with key business teams, independently identify process failures, and provide suggested risk mitigation solutions. This role will have a region-wide reach and focus to ensure consistent prototype security investigations are provided and executed to all prototypes reported as lost or misplaced with a given geographical region. This position will report to the Amazon Corporate Security, Prototype Security Investigations Manager.EXPORT CONTROL REQUIREMENTDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities• You will serve as the primary security point of contact and escalation for all prototype investigations within assigned region.• You will conduct thorough investigations, gather relevant information, and analyze findings effectively into device losses and unauthorized disclosures.• You will conduct security risk and vulnerability assessments as it relates to root cause errors identified in lost device investigations to design mitigation strategies on identified vulnerabilities to reduce further loss of devices and intellectual property.• You will write reports to show your evaluation and analysis of metrics collected to support risk-based prioritization of recommended solutions.• You will lead in the development of security education materials to include online training modules, and be willing to deploy and conduct in-person/virtual training sessions, employee outreach events, educational posters and handout material.A day in the life• Case Review and Prioritization• Evidence Collection and Analysis• Documentation and Reporting• Collaboration and Communication• Continuous Learning and Professional DevelopmentAbout the teamThe Prototype Security Investigations team (PSI) aims to mitigate unauthorized intellectual property (IP) disclosure, prototype device loss and theft, and non-compliance with the Acceptable Use Policy. We reduce risk to Amazon IP, make informed decisions to decrease intellectual property loss, and support regulatory requirements. We identify process gaps and failures and use risk-based prioritization to address issues that pose the highest risk to Amazon’s intellectual property.BASIC QUALIFICATIONS• Domestic and international travel may be required (10-20% of time).• 5+ years of experience in conducting security, fraud, or insider threat investigations in the capacity to evaluate evidence, identify patterns, and draw logical conclusions to solve complex problems.• 3+ years of experience using a case management system and data analysis software to investigate system failures, uncover root causes, and driving resolution. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Enterprise Applications is seeking for a Sr SAP Manufacturing Developer. As the SAP Manufacturing Integration & Intelligence (SAP MII) developer, you will manage the design, development and implementation of SAP MII projects connected to Enterprise Systems that allow for the rapid development and production of Space Hardware. The implementation of these systems are critical to scalability and cost effective business operations. We are looking for candidates who thrive in a fast-paced, start-up like environment. To be successful you need to be highly motivated and detail oriented while showing highest standards of execution.You will conduct defect analysis and perform necessary fixes and improvements. Collaborate with functional owners, architects and other personnel to develop dynamic and flexible systems to meet the emerging demands of internal customers in manufacturing. Review program codes and correct MII program errors. Maintain and update existing program codes as needed. Develop technical specification and estimations for assigned project. Work in compliance with the programming and documentation standards and solve production problems in a timely manner.Key job responsibilities• Build SAP ME and SAP MII based solution and handle all the deployment related activities. Build reports and deploy. Integration with ERP and Shop Floor Systems.• Active participation in Integration Test, User Acceptance Test and MES startup to ensure success and meet customer requirements.• Ensure that the deployed applications perform as per customer expectations and there are no performance issues• Building Proof of Concepts (POCs) using SAP ME and SAP MII as the service based on the business requirements• Lead the solution design and develop SAP MII applications to populate real and historical data extracting information from data sources Kepware, SAP S/4 HANA and shop floor systems (MII, Historian, etc.) for reporting and analysis.• Support improvement for areas including PP-PI, QM, MM, PM, PCo, and Scheduling.• Develop Web applications using SAP MII, PCo, Kepware, and SAP S/4 HANA• Develop Printing labels, Travelers documents, and purchase order receipt label, process order receipts, and shop floor forms in MII system.• Improve performance of the applications and servers through Performance tuning/sizing of servers, and changing the design and fine tuning the SQL queries.• Support various testing procedures (Unit testing, Integration testing, class room testing, shop floor testing).Export Control Requirements: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou will conduct defect analysis and perform necessary fixes and improvements. Collaborate with functional owners, architects and other personnel to develop dynamic and flexible systems to meet the emerging demands of internal customers in manufacturing. Review program codes and correct MII program errors. Maintain and update existing program codes as needed. Develop technical specification and estimations for assigned project. Work in compliance with the programming and documentation standards and solve production problems in a timely manner.About the teamProject Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.Our team focuses on building Enterprise System Applications for manufacturing satellites. Your customers are Manufacturing, Operations and the Supply Chain teams at Kuiper.BASIC QUALIFICATIONS• 7+ years in an information technology role • 5+ years with SAP MII/ME• 5+ years implementation experience as SAP technical architect• 5+ years of solid Grasp of the fundamentals of operating SAP ERP. (RFC/ BAPI, ALE/ IDoc Settings), XML/ XPath/ Web Services• 5+ years of Transaction writing in MII ...

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.Amazon B2B Payments and Lending team is looking for a Sr. Portfolio Manager to join the Payments team to manage the credit performance of the North America Lending portfolio. The successful candidate will be a thought leader who can help build and scale a best-in-class credit management program. This candidate will be responsible for managing the Lending program from a risk perspective to solve small and medium-sized businesses' challenges getting the capital they need to grow their businesses while staying within a target loss rate. In this role, the candidate will drive credit policy changes and procedures and inform automated decisioning and monitoring systems based on the customer’s financials and credit worthiness. The ideal candidate should possess strong people and credit management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders. Key job responsibilitiesThe primary responsibilities of this role include, but are not limited to:• Managing end-to-end credit strategy across customer lifecycle and through economic cycles and other shocks• Assist in defining policies and product features to support credit decisioning and monitoring• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way• Partner with underwriting operations on complex credit decisions that require manual reviews or exceptions• Identify innovations and drive experiments that provide customers with a great payment experience• Identify, monitor and communicate the right metrics to measure decision quality and portfolio health• Participate in program operations, partner with product managers and contribute to team-wide improvement goals• Own relationships with Account Receivables to establish and manage loss mitigation and recovery processesBASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent- Experience in commercial credit risk management- Working knowledge of SQL and Python, and experience in processing complex datasets from multiple sources- Clear examples of demonstrated judgment and strategic insight- Experience managing complex projects with multiple stakeholders- Analytical and problem-solving skills, including the ability to recognize non-obvious patterns- Strong communication skills, both written and verbal- High attention to detail and desire to roll up sleeves and solve problems at root cause- Effective time management, prioritization, and organizational skills ...

Who are we?Do you want to be a part of a team building the next $100bn initiative? Are you interested in defining and creating the future of shipping? Our team is building a new, emerging business to solve some of the biggest customer pain points in the logistics industry globally.What will you do?We're hiring a Principle Product Manager who will own “capacity-aware pricing”. This role requires data chops, financial acumen, the ability to interface with science and product partners, and a desire to disrupt an old, slow industry with high-speed deep-intelligence driven pricing strategies. We believe that pricing can be a core differentiator for our market segment and we need you to bring it home. You’ll work closely with senior leadership across product, finance, legal, marketing, sales, and operations to hone your vision, and alongside our product, science, software, and business analyst teams to bring these ideas to life.Who are you?You should have a hands-on approach, operational inclination, solid leadership skills and the ability to build and leverage relationships across a wide stakeholder group to generate creative solutions to industry-level strategic problems. As this position involves regular interaction with senior leadership (VP+), you need to be comfortable communicating at that level while also working directly with various functional teams. The ideal candidate is analytical, resourceful, customer-focused and team oriented, with clear communication skills and the ability to build strong relationships with key stakeholders. You should be a strong owner, are right a lot, and have a proven track record of taking on end-to-end ownership of and successfully delivering complex projects in a fast-paced and dynamic business environment.Key job responsibilities• Work with finance and economists to hone our understanding of marginal costing• Work with operations and our product teams on requirements to integrate capacity-awareness into our pricing suite• Work with commercial and marketing to devise low/no-code iterative testing to identify product-market fit and scale quickly as we learn• Own metric creation and program performance (generally via Pricing-specific monthly and quarterly business reviews)• In region SOPs, training, audit, inspection, process improvement for your product• Expand into deeper structural analytics of our business and recommend additional improvements over timeAbout the teamThe revenue management team empowers our global business to find strategic harmony between growth and profit tradeoffs while seeking long term customer value. Our people and systems help identify and drive synergy between demand, operational, and economic planning. The breadth of our problems range from CEO-level strategic support to in-depth mathematical experimentation and optimization. Excited by the intersection of data and large scale strategic decision-making? This is the team for you!BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience ...

We are looking for a Sr Compensation Consultant to support the Entertainment organization, inclusive of Prime Video & MGM Studios, Amazon Music, Amazon Games, Wondery, Twitch and Audible. At Amazon, we strive to be the home for creative talent. Driving all of our businesses are talented employees who are strong owners, have the highest standards, and obsess over our customers.This role will be responsible for supporting the compensation needs of the Entertainment organization through both analytical and consultant services. The incumbent will work directly with People eXperience and Technology (PXT) partners and management to achieve central objectives and provide hands-on assistance related to all areas of compensation.The successful candidate will work proactively to identify and address compensation issues. They will act as a trusted partner - advocating for the customer in key corporate compensation initiatives, and evangelizing Amazon’s Total Compensation Philosophy and Strategy to client groups. We are looking for candidates who have the aptitude to understand our complex data, and deliver detailed and accurate products to attract and retain talent.Key job responsibilitiesSpecific duties to include:- Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives and future programs.- Provide guidance to the business and develop creative solutions on a variety of total compensation issues including the setting of appropriate pay levels, base pay, annual pay and stock compensation.- Work with on a variety of projects including program design, analysis, budgeting, and implementation of new programs.- Conduct custom surveys with key Entertainment industry contacts, as needed.- Partner with regional and global compensation partners on compensation issues, and work on a variety of special compensation projects as needed.- Consult with business on job evaluations using market data and internal evaluation.- The position may also be responsible for supporting the strategy, design, policies, guidelines, and operationalization of a key concept critical to the foundation of a specific compensation program. Works to gain alignment with different constituencies and represents a common point of view across multiple stakeholders.BASIC QUALIFICATIONS- A Bachelor’s degree is required. Graduate degree preferred- Minimum of 5 years experience in finance, compensation, or consulting with an in-depth knowledge of core compensation terminology and best practices- General compensation knowledge required- Strong writing skills- Microsoft Excel expertise ...