Loss Prevention Specialist

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. To keep our 24/7 operations network secure and assure operational continuity, we are looking for hands-on and detail-oriented professionals who want to join our team. The LPS leads the effort to efficiently and effectively protect people, product and data (lives, physical property, equipment, inventory, data, & intellectual property) in a designated building. The LPS reports to the Security and Loss Prevention Cluster Manager responsible for their geographical area, and aids them in supporting the Operational team, and cross functional teams throughout the organization. This position is site based however may need to support multiple business units with local travel up to 25%.Key job responsibilities* Conduct confidential investigations and prepare prompt written reports of theft, fraud, and workplace violence/critical incidents* Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards* Serve as department liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies, and the department’s performance* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation. Includes flexibility in working weekends and/or overnight shifts as necessary to needs of the business* Travel up to 25% including one week in Phoenix, AZ for Global Security Operations OnboardingA day in the lifeAs a Loss Prevention Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems with subject matter experts and external suppliers to maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels.About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Security and Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses. WWOS creates and maintains a work environment that is prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementing guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, data analytics, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* 1+ years of application experience with MS Office Professional Suite, including Excel to manipulate and analyze data* Workplace incident mitigation or de-escalation and Business Continuity planning experience ...

Loss Prevention Specialist

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset (lives, buildings, equipment, inventory, data, & intellectual property) protection in a designated building. The LPS typically reports to the Loss Prevention Site Lead responsible for their facility, and aids them in supporting the Operational team, and the cross functional teams throughout the organization. This position is site based.Key job responsibilities* Lead, conduct, and deliver results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents* Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement* Deliver results through policy Guidance, Education, and Mitigation strategies to help meet business demands* Serve as department’s liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies and the department’s performance* Analyze data, conducts audits and identify trends to create actionable plans to mitigate risk* Maintain confidentiality in matters involving security and/or personnel issues in the work place* Effectively partner with internal customers in evaluating current and future security services, processes and initiatives* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Accurately communicate verbally and in written form to a broad customer base* Train and orient new Associates in LP culture* Develop projects while continuously improving physical security, processes, standards, training, and policies for future growth* Ensure internal controls per Sarbanes Oxley (SOX) requirements related to data center access controls, inventory control and record keeping* Promote and execute security best practices* Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensuring functionally of all systems* Work weekends and/or overnight shifts as necessary* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodationA day in the lifeAs a member of the AMER Security & Loss Prevention (S&LP) team, you will be responsible for leading the effort to efficiently and effectively provide security services and asset protection to protect People, Product and Data within your site (or Region). You will execute this through daily partnerships with critical site, and regional, leaders across Operations, Workplace Health & Safety (WHS), PxT, Employee Relations, RME and more. You will be an expert across multiple operational disciplines in order to drive efficiency and loss reduction efforts. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Security & Loss Prevention often collaborates with external partners, including law enforcement agencies, private investigators, and security vendors, to enhance security measures and investigate incidents. The composition and structure of a Loss Prevention Team can vary depending on the size and industry of the organization. However, their collective efforts are essential for protecting company assets, reducing losses, and maintaining a secure business environment.About the teamGlobal Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* Experience with MS Office Professional Suite, including using Microsoft Excel to manipulate and analyze data * Workplace Violence and/or Business Continuity experience * Analytical experience in performance based, action and results oriented setting ...

Policy Manager, Product Quality

Amazon’s Perfect Order Experience organization is chartered to protect buyers and sellers so that customers can shop with confidence on Amazon.com. We do this by ensuring that customers receive authentic products in the condition and functionality they expect, and by quickly making things right when they don’t. This strategy includes continuously evolving technology and policies and working closely with our data scientists, technology and program teams.We are looking for a data savvy critical thinker and talented writer to drive our policies and address high risk issues faced by Amazon. As a Risk Manager, you will own the development and improvement of our internal and external policies, customer (Buyer and Seller) messaging, and investigation process guides at a global scale. You will need to develop deep understanding of existing policies and various Customer and Seller pain points to drive change and innovative strategies that strike the right balance between mitigating risk and improving partner experiences. These decisions must align with the overall organizational mental model and goals. The role also requires excellent stakeholder management across WW business, tech, and operations teams.The ideal candidate will have passion for protecting customers, an ability to think big, exceptional organizational skills, the desire to continuously improve mechanisms, and is data savvy.In this position you will:- Develop and maintain key relationships with internal stakeholders locally and around the world.- Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time-sensitive challenges.- Create policies, strategies, and processes to protect buyers and enable business growth.- Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.- Conceptualize and launch large scale programs to resolve buyer issues. Track program progress and provide visibility to leadership. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years in a policy, risk management, or program management role- Excellent written and verbal communication skills with the ability to present information clearly and concisely- Proven analytical skills and comfort in deriving insights from quantitative data- Proven experience applying critical thinking to develop new policies and/or drive policy/process improvements- Experience driving projects involving multiple stakeholders- Demonstrated ability to identify, mitigate, and manage business risks and tradeoffs in a high-pressure environment- Proven track record of delivering projects within scope, time, budget and quality- Impeccable attention to detail; ability to balance this with the need to achieve immediate results ...

Risk Manager, Financial Fraud Prevention

We protect Customers, Selling Partners and Amazon financials to ensure a trustworthy experience. We identify evolving business problems, leverage machine learning techniques to act fast against abusive behavior in a scalable and automated way.We are looking for a highly motivated risk manager to solve exciting business problems in large scale. This role will perform comprehensive investigations to identify business problems and root cause, use data to locate patterns of risks, and drive the implementation of large scale solutions. The risk manager will work with product and program managers, machine learning scientists, risk SMEs across areas, as well as stakeholders outside of Selling Partner Risk. Key job responsibilities- Conduct deep dive investigations to derive business problems and use cases in an ambiguous environment- Use data to make high judgement decisions and take direct actions to stop bad actors on worldwide stores as early as possible- While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms- Own and/or manage projects designed to improve operational and process efficiency- Identify gaps and risks in current mechanisms and policies and recommend solutions to product/policy owning teams- Effectively prioritize opportunities and communicate with stakeholders/dependency teamsAbout the teamWe work to mitigate negative impact to Amazon’s Customers and Amazon’s financials. We detect and enforce bad actor sellers who do not intend to conduct legitimate business in our stores. We solve problems in large scale and through automated solutions. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience with SQL and Excel- Exceptional written communication skills: able to write, clearly and succinctly- Exceptional ownership and bias for action: willing to move quickly and decisively ...

Transportation Operations Specialist, NA DSP Performance Operations Team

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process• Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity• Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Operates and delivers in a fast-paced environment• Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceExperience with MS Word, Excel, OneNote, OutlookWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysSkilled in SalesForce or equivalent case management softwareAbility to multi-task with efficiency and quality ...

Sr Compliance Expansions Program Manager, Compliance Business

The goal of the AML Expansions team is to implement effective controls that ensure regulatory compliance while maintaining positive customer experience. We are expanding our team and seeking a dynamic candidate to drive our AML initiatives and ensure robust compliance as we grow.The Senior AML Expansions Manager will be responsible for overseeing the expansion and enhancement of the organization's anti-money laundering (AML) program and compliance program as the business grows and evolves. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The Expansions manager will work closely with compliance, risk, operations, and technology teams to ensure the AML program keeps pace with evolving business needs and regulatory requirements.Key job responsibilities• Develop and execute a comprehensive strategy to extend the organization's AML compliance framework in alignment with business objectives and regulatory expectations• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives and develop appropriate AML mitigations• Own the design and implementation of enhancements to AML transaction monitoring, customer due diligence, sanctions screening, and reporting capabilities• Oversee the development and deployment of new AML-related technologies, tools, and data sources• Establish AML policies, procedures, and training programs to support the expansion of the compliance framework• Manage AML-related projects, including resource planning, budgeting, and stakeholder communication• Provide strategic guidance and subject matter expertise to cross-functional teams on AML compliance matters• Report on the performance, initiatives, and ongoing enhancements of the AML program to senior management and the board of directorsAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 6+ years of progressive experience in AML compliance, financial crimes prevention, or a related field- Fair understanding of AML regulations, standards, and leading industry practices- Proven track record of leading successful program expansions and enhancements- Exceptional collaboration and communication skills to work effectively with diverse stakeholders- Excellent project management, problem-solving, and strategic thinking skills- Experience developing and implementing of standards, policies and programs or equivalent- Experience with AML-related technologies, data analytics, and automation- Bachelor's degree in a relevant field ...

Sr Risk Manager, Product Quality, Product Quality

Amazon’s Perfect Order Experience organization is chartered to protect buyers and sellers so that customers can shop with confidence on Amazon.com. We do this by ensuring that customers receive authentic products in the condition and functionality they expect, and by quickly making things right when they don’t. Our approach includes continuously evolving technology, policies, and programs and working closely with our data scientists, engineering and program teams to stay ahead of risks facing Amazon buyers and sellers.We are looking for a data savvy critical thinker, experienced program leader and talented writer to lead and support our product team to drive our policies, program and automation charter to mitigate counterfeit risk issues faced by Amazon. As a Senior Risk Manager, you will own the development and improvement of our internal tools, external communication, and ensure are controls are operating effectively and efficiently by implementing audit and decision quality mechanisms. You will need to develop deep understanding of product quality risks and various buyer and seller pain points to drive innovative strategies that strike the right balance between mitigating risk and improving partner experiences. These decisions must align with the overall organizational mental model and goals. The role requires excellent stakeholder management across WW business, tech, legal, and operations teams.The ideal candidate will be an excellent communicator who obsesses over both the buyers and seller experience on Amazon. They will be energized by working with cross-functional teams and have a proven track record of succeeding in ambiguous situations. They will be comfortable with deriving insights from data and conceptualizing stragies that minimize product quality risks while ensuring a positive and predictable seller experience. They will have track record of working across business, legal, product, engineering, data science, and operations teams to deliver successful launches on a global scale. They balance an impeccable attention to detail with the ability to achieve quick results. Key job responsibilitiesThis Senior Risk Manager can expect to:- Own end-to-end process and program initiatives across our listing quality program to mitigate product qualify risk- Define roadmaps to achieve business goals that effectively balance risks facing Amazon customers with enabling a positive selling experience for our partners.- Work as a partner with our product team, science and tech to provide short and long-term scalable solutions to close identified risks.- Strengthen internal risk controls related to seller communications and investigation decision quality for seller applications to list high risk products.- Work with business, legal, operations, and technology stakeholders to define requirements, establish policies, and measure results.- Plan and conduct product/business reviews and reporting, regularly communicate business updates to key stakeholders.- Seek opportunities for streamlining and simplification of existing mechanisms.- Define and report on key metrics and performance indicators to measure overall program and product performance and provide a foundation for continuous improvement.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent- Excellent stakeholder management and comfort with ambiguity ...

Escalations Specialist - Portuguese, Global Security Organization (GSO)

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- Conversational level fluency in Portuguese- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

Loss Prevention Specialist

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. To keep our 24/7 operations network secure and assure operational continuity, we are looking for hands-on and detail-oriented professionals who want to join our team. The LPS leads the effort to efficiently and effectively protect people, product and data (lives, physical property, equipment, inventory, data, & intellectual property) in a designated building. The LPS reports to the Security and Loss Prevention Cluster Manager responsible for their geographical area, and aids them in supporting the Operational team, and cross functional teams throughout the organization. This position is site based however may need to support multiple business units with local travel up to 25%.Key job responsibilities* Conduct confidential investigations and prepare prompt written reports of theft, fraud, and workplace violence/critical incidents* Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards* Serve as department liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies, and the department’s performance* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation. Includes flexibility in working weekends and/or overnight shifts as necessary to needs of the business* Travel up to 25% including one week in Phoenix, AZ for Global Security Operations OnboardingA day in the lifeAs a Loss Prevention Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems with subject matter experts and external suppliers to maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels.About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, data analytics, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* 1+ years of application experience with MS Office Professional Suite, including Excel to manipulate and analyze data* Workplace incident mitigation or de-escalation and Business Continuity planning experience ...

Risk Manager II

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse, global team.The Relay Financial Systems and Risk Management organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.In this role, you will partner with Product and Tech leaders in development of sophisticated risk models to predict and monitor high-risk areas, ensuring proactive and responsive risk management, collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of our operations. The ideal candidate will demonstrate outstanding written and verbal communication skills, meticulous attention to detail, a data-driven mindset, and the ability to effectively manage stakeholders while earning the trust of our carrier partners. Collaboration and autonomy are essential qualities for success in this role. If you wish to innovate on behalf of customers, are passionate about driving compliance, reducing risks, and making an impact on society, come join our team and make history! Key job responsibilities• Assist Amazon transportation stakeholders (e.g., risk partners and business leaders) with identifying and managing potential risks (e.g., regulatory, operational, or reputational) in their core processes that if left untreated could impact strategic objectives. • Apply risk management framework to Amazon transportation programs and influence the product landscape for audit and controls. • Identify and address gaps in risk coverage through meticulous data analysis and awareness of emerging risks. • Collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of our operations. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations. · Analyze existing policy and process gaps, and develop solutions to close them.· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience with SQL and Excel- 2+ years of experience developing, validating, and improving risk models related to transactional or transportation risks, preferably in a logistics, e-commerce, or financial services environment. ...

Loss Prevention Specialist Internship

Loss Prevention InternshipThis role is a 10 week internship starting in the Summer of 2025.Amazon is looking for college students with high potential who are ready to own their impact in Amazon Operations as a Loss Prevention Intern. As a Loss Prevention Intern, you will have the opportunity to OWN YOUR IMPACT by leading the effort to efficiently and effectively provide security services and asset protection (to include people, buildings, equipment, data, & intellectual property) in a designated fulfillment center (FC). The Loss Prevention Intern is a key member of the Security and Loss Prevention organization, reporting to the Loss Prevention Manager whom is responsible for the facility and aids interns in a project benefiting the team. The Loss Prevention Intern may also assist the cross functional teams within the site including Human Resources, Finance, Corporate Audit, Security Services-Retail/CS/Corp, WW Physical Security Systems and Design, and Inventory Control Quality Assurance.The Loss Prevention Intern’s primary responsibility will be supporting the efforts of the Loss Prevention team in the implementation of standardized, cost effective and efficient security services program for their assigned FC(s). This will be measured by agreed upon objectives and metrics related to key areas such as the level and quality of customer service provided, access and inventory control effectiveness, the protection of the FC’s employees and visitors and improvements to non-security department related productivity such as business continuity, product and equipment dependability, continuous flow, etc. What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer’s Amazon.com order and the acts of picking, packing, shipping and delivering their order to meet or exceed their expectations! Our Operations workflow can be broken three major lanes: first mile - where the product is housed and ready for your order; second mile - where your order is hauled to your area; and last mile - when the product is delivered to your door. Please note that all lanes have slight building variations, but one thing is constant, our vision and dedication to the customer.Program Quick Facts & Locations:· The position is NOT a corporate role and will be located in a Fulfillment Center, Sort Center, Delivery Station, or other warehouse environment· Term: 10 weeks during the summer of 2025· Must be willing to relocate nationwide for the summer with relocation assistance (position location is most heavily weighted on business need but will also take into account individual location preference)· Competitive Salary, Relocation and Housing Assistance· An offer for full time employment may be given after the internshipKey job responsibilities· Drive Standard Work and Continuous Improvement through an intern project· Ensure internal controls per Sarbanes Oxley (SOX) requirements related to your area are fulfilled.· Assist with investigations of internal and external theft and fraud.· Manage access controls within the assigned FC to reduce the risk of unauthorized data access.· Inspire performance excellence on the part of all security services team members.· Align performance and actions with and clearly articulate the vision and values of the organization and the department.· Meet or surpass your objectives that align with security service model.· Serve as department’s liaison for facility management keeping them abreast of key issues, strategies and the department’s performance.· Drive process improvements and increase efficiency.· Identify, promote and implement security best practices in a designated FC.· Effectively partner with internal customers in evaluating current and future security services, processes and initiatives.· Coordinate data collection through database polling or data entry from multiple FCs and conduct analysis generating strategic and tactical interpretations.Job Elements (to be performed with or without accommodation):· Must be able to stand/walk for up to 10-12 hours· Walking in/ around the warehouse with great frequency; many facilities are over a quarter mile in length· Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)· Regular bending, lifting, stretching and reaching both below the waist and above the head· Lift and move totes up to 49 pounds each· A driver’s license is strongly recommended due to the remote nature of many internship locationsA day in the lifeAs a member of the AMER Region Loss Prevention Team, you will be responsible for leading the effort to efficiently and effectively provide security services and asset protection to protect People, Product and Data within your site (or Region). You will execute this through daily partnerships with critical site, and regional, leaders across Operations, Workplace Health & Safety (WHS), PxT, Employee Relations, RME and more. You will be an expert across multiple operational disciplines in order to drive efficiency and loss reduction efforts. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Loss Prevention Team often collaborates with external partners, including law enforcement agencies, private investigators, and security vendors, to enhance security measures and investigate incidents. The composition and structure of a Loss Prevention Team can vary depending on the size and industry of the organization. However, their collective efforts are essential for protecting company assets, reducing losses, and maintaining a secure business environment.About the teamGlobal Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS· Currently enrolled pursuing a Bachelor’s degree with a conferral date between December 2025 and August 2026· Working towards a degree in Criminology, Criminal Justice, Asset Protection, or other related field with interest in a career in Loss Prevention ...

Risk Manager, SPI - Triage

The Special Projects and Investigations (SPI) team protects our store by launching programs and mechanisms to detect abuse at key events and break the ROI for external and internal bad actors to make abuse no longer profitable in our stores. The Triage team within SPI reviews appeals, conducts reinstatement audits and account review requests from SPS partner teams for customer and SP accounts that are enforced by SPI for new and emerging Modus Operandi (MO). In addition, we triage partner team requests as well as legal/executive escalations to ascertain which teams (SPI and non-SPI) owns the appropriate scope and workflows to provide further dive deep investigation to address the risk. Through our follow-up investigations, we highlight false positives, if any, to the enforcement teams and provide a feedback loop on seller and buyer experiences.Key job responsibilitiesA Risk Manager in the SPI Triage team is responsible for an independent review of the Selling Partner (SP) accounts enforced by SPI for bad actor behavior. While providing resolving actions to these requests, they also evaluate trends and patterns in SP appeals and related accounts to discover larger ring of bad actor accounts and 3P service providers enabling bad actor behavior and share the findings with SPI partner teams. This role is also responsible for evaluating Legal escalations for SPs and Brands enforced for incentivized reviews, handle dropship and ASIN misbranding appeals. They will also conduct a preliminary dive deep on the investigation requests received from SPS partners and triage it internally within SPI with actionable findings. A RM in SPI Triage will act as a SME for multiple abuse vectors that bad actors utilize to commit abuse. This role will act as a resource for the team by leveraging their expertise in root cause analysis, high judgment decision making, and sharing current trends around bad actor activities within their risk program. A RM will operates with considerable autonomy and discretion and show bias in actions to protect Amazon customer and selling partners by reviewing risk signals and upholding enforcement decision for bad actor accounts and brands. They will leverage existing SOPs to accurately assist in decision making and will have the mandate to work across teams and with leaders to make quick and innovative decisions for ambiguous scenarios. A day in the lifeA RM with the SPI Triage team will manage, triage and resolve complex cases and processes while maintaining a high quality on actions taken. SPI operates in a highly complex and ambiguous space that requires creative investigative thinking to deep dive uncommon scenarios typically lacking normal risk signals. This role is responsible for managing the lifecycle of a complex cross-functional risk program/s around the review of bad actors signals and mechanisms they utilize to commit abuse. This role will understand what risk tolerance levels are and make recommendations to the partner teams about them, based on data evidence. They will partner with SPI internal and SPS teams by providing relevant risk data and learning to improve processes and ensure accurate actions are taken to mitigate risk. The role will ensure the program stays aligned with the risk strategy, regulations, policies, and organizational objectives. A RM understands business needs and influences process improvements. This role will leverage multiple risk indicators to test and prove hypotheses, size the issue, share information and provide recommendations to partner teams on process changes. automate and scale bad actor detection. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience with SQL and Excel- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience with research and investigation skills or equivalent- Knowledge of programming and scripting languages, in particular Python.- Ability to conduct technical research across several layers of the tech stack and automating tools- Strong analytical, problem-solving, and critical thinking skills. ...

Loss Prevention Specialist

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. To keep our 24/7 operations network secure and assure operational continuity, we are looking for hands-on and detail-oriented professionals who want to join our team. The LPS leads the effort to efficiently and effectively protect people, product and data (lives, physical property, equipment, inventory, data, & intellectual property) in a designated building. The LPS reports to the Security and Loss Prevention Cluster Manager responsible for their geographical area, and aids them in supporting the Operational team, and cross functional teams throughout the organization. This position is site based however may need to support multiple business units with local travel up to 25%.Key job responsibilities* Conduct confidential investigations and prepare prompt written reports of theft, fraud, and workplace violence/critical incidents* Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards* Serve as department liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies, and the department’s performance* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation. Includes flexibility in working weekends and/or overnight shifts as necessary to needs of the business* Travel up to 25% including one week in Phoenix, AZ for Global Security Operations OnboardingA day in the lifeAs a Loss Prevention Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems with subject matter experts and external suppliers to maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels. About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Security and Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses. WWOS creates and maintains a work environment that is prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementing guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, data analytics, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* 1+ years of application experience with MS Office Professional Suite, including Excel to manipulate and analyze data* Workplace incident mitigation or de-escalation and Business Continuity planning experience ...

Loss Prevention Specialist

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset (lives, buildings, equipment, inventory, data, & intellectual property) protection in a designated building. The LPS typically reports to the Loss Prevention Site Lead responsible for their facility, and aids them in supporting the Operational team, and the cross functional teams throughout the organization. This position is site based.Key job responsibilities* Lead, conduct, and deliver results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents* Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement* Deliver results through policy Guidance, Education, and Mitigation strategies to help meet business demands* Serve as department’s liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies and the department’s performance* Analyze data, conducts audits and identify trends to create actionable plans to mitigate risk* Maintain confidentiality in matters involving security and/or personnel issues in the work place* Effectively partner with internal customers in evaluating current and future security services, processes and initiatives* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Accurately communicate verbally and in written form to a broad customer base* Train and orient new Associates in LP culture* Develop projects while continuously improving physical security, processes, standards, training, and policies for future growth* Ensure internal controls per Sarbanes Oxley (SOX) requirements related to data center access controls, inventory control and record keeping* Promote and execute security best practices* Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensuring functionally of all systems* Work weekends and/or overnight shifts as necessary* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodationA day in the lifeAs a member of the AMER Region Loss Prevention Team, you will be responsible for leading the effort to efficiently and effectively provide security services and asset protection to protect People, Product and Data within your site (or Region). You will execute this through daily partnerships with critical site, and regional, leaders across Operations, Workplace Health & Safety (WHS), PxT, Employee Relations, RME and more. You will be an expert across multiple operational disciplines in order to drive efficiency and loss reduction efforts. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Loss Prevention Team often collaborates with external partners, including law enforcement agencies, private investigators, and security vendors, to enhance security measures and investigate incidents. The composition and structure of a Loss Prevention Team can vary depending on the size and industry of the organization. However, their collective efforts are essential for protecting company assets, reducing losses, and maintaining a secure business environment.About the teamGlobal Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* Experience with MS Office Professional Suite, including using Microsoft Excel to manipulate and analyze data * Workplace Violence and/or Business Continuity experience * Analytical experience in performance based, action and results oriented setting ...

Loss Prevention Specialist

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset (lives, buildings, equipment, inventory, data, & intellectual property) protection in a designated building. The LPS typically reports to the Loss Prevention Site Lead responsible for their facility, and aids them in supporting the Operational team, and the cross functional teams throughout the organization. This position is site based.Key job responsibilities* Lead, conduct, and deliver results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents* Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement* Deliver results through policy Guidance, Education, and Mitigation strategies to help meet business demands* Serve as department’s liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies and the department’s performance* Analyze data, conducts audits and identify trends to create actionable plans to mitigate risk* Maintain confidentiality in matters involving security and/or personnel issues in the work place* Effectively partner with internal customers in evaluating current and future security services, processes and initiatives* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Accurately communicate verbally and in written form to a broad customer base* Train and orient new Associates in LP culture* Develop projects while continuously improving physical security, processes, standards, training, and policies for future growth* Ensure internal controls per Sarbanes Oxley (SOX) requirements related to data center access controls, inventory control and record keeping* Promote and execute security best practices* Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensuring functionally of all systems* Work weekends and/or overnight shifts as necessary* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodationA day in the lifeAs a member of the AMER Security & Loss Prevention (S&LP) team, you will be responsible for leading the effort to efficiently and effectively provide security services and asset protection to protect People, Product and Data within your site (or Region). You will execute this through daily partnerships with critical site, and regional, leaders across Operations, Workplace Health & Safety (WHS), PxT, Employee Relations, RME and more. You will be an expert across multiple operational disciplines in order to drive efficiency and loss reduction efforts. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Security & Loss Prevention often collaborates with external partners, including law enforcement agencies, private investigators, and security vendors, to enhance security measures and investigate incidents. The composition and structure of a Loss Prevention Team can vary depending on the size and industry of the organization. However, their collective efforts are essential for protecting company assets, reducing losses, and maintaining a secure business environment.About the teamGlobal Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* Experience with MS Office Professional Suite, including using Microsoft Excel to manipulate and analyze data * Workplace Violence and/or Business Continuity experience * Analytical experience in performance based, action and results oriented setting ...

Loss Prevention Specialist

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. To keep our 24/7 operations network secure and assure operational continuity, we are looking for hands-on and detail-oriented professionals who want to join our team. The LPS leads the effort to efficiently and effectively protect people, product and data (lives, physical property, equipment, inventory, data, & intellectual property) in a designated building. The LPS reports to the Security and Loss Prevention Cluster Manager responsible for their geographical area, and aids them in supporting the Operational team, and cross functional teams throughout the organization. This position is site based however may need to support multiple business units with local travel up to 25%.Key job responsibilities* Conduct confidential investigations and prepare prompt written reports of theft, fraud, and workplace violence/critical incidents* Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards* Serve as department liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies, and the department’s performance* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation. Includes flexibility in working weekends and/or overnight shifts as necessary to needs of the business* Travel up to 25% including one week in Phoenix, AZ for Global Security Operations OnboardingA day in the lifeAs a Loss Prevention Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems with subject matter experts and external suppliers to maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels.About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Security and Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses. WWOS creates and maintains a work environment that is prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementing guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, data analytics, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* 1+ years of application experience with MS Office Professional Suite, including Excel to manipulate and analyze data* Workplace incident mitigation or de-escalation and Business Continuity planning experience ...

Manager, Global Events, Protective Services

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are looking for a Program Manager to join a team of security professionals who are responsible for managing global events security at Amazon. In this position you will need to be a strong leader, excellent collaborator and be able to communicate clear and compellingly at all levels of the company. The Program Manager will have the overall responsibility for the management and leadership of the cross-functional teams to ensure comprehensive security support at highly visible and virtual events, manage and control costs, and drive alignment and execution of deliverables.Our ideal candidate will demonstrate an ability to work independently, think critically, create/revise vital security documents based on risk/threat, plus prioritize multiple requests in a fast-paced and challenging environment that requires significant attention to detail. This role will coordinate and work closely with Event Managers (Marketing, non-security), stakeholders, production companies, Convention Center venue staff, Law Enforcement contacts, and multiple partners across our internal teams.You will be focused on how to grow, scale and optimize efforts in a high-tech, fast pace, physical environment.The ideal candidate will have a bias for action and a passion for working on a team that delivers results, continuously improves performance, and always delights customers.Our positive and supportive culture encourages our people to do their best work every day. We have 14 leadership principles that help guide us in our every-day decision making process. These leadership principles are a clear articulation of those things that have always been. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy and happy lives. It is always Day One!Key job responsibilities• Provide briefings/feedback to stakeholders and PS Leadership.• Manage multiple projects/tasks simultaneously and effectively influence, negotiate, and communicate with internal business partners.• Negotiate and manage contracted vendors and budget.• Develop new plans and roadmaps in collaboration with team members and stakeholders.• Build and maintain business relationships internally, as well as with external partners.• Be clear and concise written and verbal communications.• Navigate an ambiguous, low oversight role and thrive in uncertainty by applying proactive behavior towards problem solving.• Analyze key priorities, identify gaps, create plans to close gaps.• Utilize tools and standards for managing security for events.• Ensure critical timelines are met, particularly in narrow timeframes.• Collaborate with cross functional teams and bring new ideas to revitalize program.• Think strategically in day-to-day operations to execute decisions.• Manage risks, incidents, and issues with confidence and assurance.• Ability to Hire, Develop, and Lead a Team.BASIC QUALIFICATIONS• Bachelor’s degree in Business, Marketing, Project Management, Communications or similar field.• 5+ years of relevant experience in Event Management, Program Management, or Business Development.• Demonstrated ability to work with global teams.• Travel is required sometimes with short and/or no-notice.• Ability to manage competing objectives with grace in a fast paced environment.• Excellent organizational skills including prioritizing, scheduling, time management, and deadline management.• 24/7 on-call availability. ...

Transportation Operations Specialist- French Translation, NA DSP Performance Ops Team

The NA Delivery Service Partner (DSP) Performance Org is charged with ensuring the DSP network raises the bar on customer experience and delivery quality, while protecting the overall health of the network and mitigating risk to Amazon. DSP Performance Ops partners with multiple programs across the Delivery Service Partner (DSP) and Last Mile organization. We provide these programs with operational, case management, and investigation support. Partners include but are not limited to: DA Focus, Service Level Standards (SLS) Scorecard, On Road Conduct & Safety (ORCAS), DSP Relations, High Severity Incidents, and LMAQ.The DSP Performance Ops team is seeking a talented L4 Performance Ops Specialist to join our team! As an Individual Contributor, the Ops Specialist is an integral part of our operations team, performing high judgement investigations and research to inform decision making and appropriate actions for the various programs we support, while simultaneously developing and implementing innovative solutions that optimize the performance of the entire team, allowing us to better support our customers.Key job responsibilities• Adheres to Standard Operating Procedures (SOPs) for case handling, while leveraging multiple Amazon tools to complete complicated, high-judgement investigations and decision-making• Evaluates root cause and performing data analysis to identify opportunities for process improvement• Escalates trends in issues or pain points occurring within the process • Builds collaborative relationships with Operations Managers and Program Manager partners to gain alignment on changes, surface pain points and solve key problems; balances impact of added scope and operational capacity • Implements and Oversees ongoing projects related to SOP improvements, training efforts, and tech implementation• Presents operational call-outs to leadership during business reviews• Manages ongoing process improvement projects as outlined by stakeholders, managers, or self-identified initiatives• Supports, mentors, and motivates team as a trusted business partner• Monitors safety, quality, productivity, and customer expectations• Partners with cross-functional stakeholders to drive programs operationally that enable DSPs and Transporters to be safe and successful• Thinks Big across the Last Mile space, delivering holistic, scalable solutions• Ability to translate French to English and English to French verbally and written. • Must be able to work a schedule that includes a Sunday or a SaturdayA day in the lifeOn any given day, the successful Ops Specialist can expect to interact with internal and external stakeholders in the accomplishment of business goals. Peers, leaders, and stakeholders will look to you for guidance and your business insights. An Ops Specialist will deep dive the most sensitive of cases that pose imminent risk to our business while having the chance to run meetings, manage projects with some ambiguity, and provide routine communication across the organization.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Experience with MS Word, Excel, OneNote, Outlook- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Skilled in SalesForce or equivalent case management software- Ability to multi-task with efficiency and quality- Ability to translate French to English and English to French verbally and written. ...

Data Center Physical Security Manager, Data Center Security

Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.AWS is growing rapidly, and we are looking for a Data Center Security Manager to join our expanding Infrastructure Operations team.Key job responsibilitiesAs a Data Center Security Manager you will be tasked with driving operational security excellence in several separate facilities located within a short driving distance. Your constant vigilance will discover physical security gaps and shortcomings, which you will drive to fix immediately. You will interface and direct vendors involved in new security construction, repairs, daily security operations and patrols, and planning. You will extract metrics and observe improvements by looking at hard data. You will make suggestions on improving electronic surveillance and access controls. You will direct efforts to educate data center occupants on false alarm reductions. You will write and implement security process and procedures. Your position will require you to write reports, create presentations and communicate with management on the status of physical security operations.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 3+ years overseeing security operations and personnel- 2+ years in security patrolling and reporting- 2+ years working with security vendors and contractors. ...

Loss Prevention Specialist

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. To keep our 24/7 operations network secure and assure operational continuity, we are looking for hands-on and detail-oriented professionals who want to join our team. The LPS leads the effort to efficiently and effectively protect people, product and data (lives, physical property, equipment, inventory, data, & intellectual property) in a designated building. The LPS reports to the Security and Loss Prevention Cluster Manager responsible for their geographical area, and aids them in supporting the Operational team, and cross functional teams throughout the organization. This position is site based however may need to support multiple business units with local travel up to 25%.Key job responsibilities* Conduct confidential investigations and prepare prompt written reports of theft, fraud, and workplace violence/critical incidents* Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards* Serve as department liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies, and the department’s performance* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation. Includes flexibility in working weekends and/or overnight shifts as necessary to needs of the business* Travel up to 25% including one week in Phoenix, AZ for Global Security Operations OnboardingA day in the lifeAs a Loss Prevention Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems with subject matter experts and external suppliers to maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels.About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Security and Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses. WWOS creates and maintains a work environment that is prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementing guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, data analytics, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* 1+ years of application experience with MS Office Professional Suite, including Excel to manipulate and analyze data* Workplace incident mitigation or de-escalation and Business Continuity planning experience ...