Leadership Development & Training

Reliability, Maintenance, and Engineering (RME) is hiring for a Controls Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs. In order to be effective, the candidate should have completed post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and remote, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Experience as a trainer and ability to manage a classroom of learners- • Advanced knowledge of automation and control systems, such as programmable logic controllers (PLCs), human-machine interfaces (HMIs), and supervisory control and data acquisition (SCADA) systems.- • Experience in advanced automation and industrial control systems for material handling equipment, including PLC programming, servo and variable frequency drives, vision systems, and electrical distribution systems; able to troubleshoot, recover from breakdowns or implement system work-arounds to maintain equipment production.- • Experience conducting planned maintenance, repairs and replacement of control cabinet components such as motor controllers, inverters, power supplies and industrial computers.- • Skilled in both electrical and mechanical disciplines; proficient in interpreting both mechanical and electrical drawings.- • Experience developing training materials, job aids and online tutorials.- • Excellent communication skills for the purpose of knowledge transfer and skill development.- • Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- • Experience with planned preventative maintenance systems.- • 3+ years of Microsoft Office products and applications experience.- • Has received formal training or accreditation in industrial controls/automation, mechatronics, electrical, mechanical or other related disciplines. ...

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team, and help us empower our customers to build cloud skills. Customers are rapidly adopting AWS as a way to build scalable and cost-effective web and IT solutions for their businesses. To do that effectively, they need training to help build their technical skills and develop proficiency with AWS. AWS Training & Certification is developing highly technical digital training courses, instructor-led training, and hands-on labs and simulations, that get customers deep into AWS technologies. This role gives the opportunity to learn, teach, and play - all while you are building technical training offerings for our customers. Our Technical Curriculum Developers will have excellent writing skills, a healthy technical domain expertise, and the ability to translate technical processes into easy-to-understand activities/simulations. Additionally, our ideal candidates will have experience developing/delivering training, and above all, a passion for learning. Responsibilities (What’s cool this job?): · You get to play! Dive into AWS technologies and solutions, covering domains such as Generative AI, Machine Learning, Data Analytics, Networking, Security, Migration Strategies and more, to understand the services, and develop effective training for our AWS customers. · You get to work across AWS teams! Work with our product managers and other technical leaders, and collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training. · You get to make things happen! Whether you’re building relationships with service teams to shape content, or facilitating requirements gathering sessions to define innovations on how training is absorbed, you’ll be a key influencer on how AWS educates customers on services and features. · Please note this role will require some travel (~5%). About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years demonstrated experience designing and developing IT or technical training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments and other training materials.- 1+ years of proven experience in one or more IT infrastructure domains (Storage, Compute, Networking, Security, Software Development, Systems Administration, Database Engineering or Administration, Machine Learning, AI, Cloud Infrastructure, Big data, DevOps, or other IT infrastructure domain). ...

Reliability, Maintenance, and Engineering (RME) is hiring for an Amazon Robotics (AR) Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs.In order to be effective, the candidate should have completed a form of post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and virtualy, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Multi-skilled in both electrical and mechanical disciplines; experience in interpreting both mechanical and electrical drawings.- Experience fault-finding within MHE (Material Handling Equipment)/Automation systems.- Experience with planned/scheduled preventative maintenance systems.- Experience in conveyor maintenance, motor controllers/inverters.- 3+ years of Microsoft Office products and applications experience.- Experience developing training materials, job aids and online tutorials.- Excellent communication skills for the purpose of knowledge transfer and skill development.- Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- Has received formal training or accreditation in electrical, mechanical or related disciplines. ...

Come build scalable, authentic learning experiences that will shape the next generation of engineers and project managers across Amazon Robotics (AR). We are looking for a Learning Experience Designer to join the Learning Experience and Technology (LExT) team. The Learning Experience Designer will be responsible for designing and developing engaging and immersive learning experiences that meet the needs of our clients and learners. The successful candidate will have a passion for learning design, a creative mindset, and a deep understanding of adult learning principles. He or she will have a minimum of 3 years of experience in instructional design or a related field, with a strong track record of creating impactful learning experiences.Key job responsibilities* Collaborate with subject matter experts and project stakeholders to identify learning objectives and performance goals.* Conduct needs analysis and learning assessments to identify performance gaps and recommend learning solutions.* Develop and manage project timelines to ensure timely and successful delivery of learning solutions.* Design and develop learning solutions, including technical documentation, job-aids, reference materials, e-learning courses, instructor-led training materials, videos, simulations, and other interactive content.* Apply adult learning principles to create engaging and interactive learning experiences.* Evaluate the effectiveness solutions through assessments, feedback, and metrics, and make necessary adjustments for continuous improvement.* Contribute to the development and optimization of learning content development processes.* Troubleshoot and escalate roadblocks and risks as needed, making appropriate trade-offs* Conduct quality assurance checks to ensure the accuracy, consistency, and effectiveness of learning materials.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor's degree or equivalent practical experience.- Experience with Articulate 360, Adobe Suite, CAD, Visio etc. with prior experience in using a Learning Management Systems is a plus.- Strong knowledge of adult learning principles and instructional design models.- Experience in evaluating the effectiveness of learning solutions and making data-driven improvements.- Strong project management and organizational skills.- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.- Attention to detail and a commitment to delivering high-quality learning solutions.- Knowledge of emerging technologies and their application in learning design is a plus. ...

The Amazon Web Services (AWS) Data Center Learning Team is looking for Sr. Certification Specialist who wants to be a part of building exciting and new offering for AWS Data Centers. Our infrastructure is rapidly changing and growing to adapt new technical solutions such as machine learning. To manage that growth effectively, Data centers need to have a reliable method of assessing the skills of their people and identifying gaps in skills coverage of their staff. Data Center Learning is developing a Certification program which will provide reliable assessments of work ready staff. You’ll play a key role in defining how these assessments work! You will have an opportunity to apply your knowledge within behavioral psychology, organizational development, business analytics and data science. And above all, you will have passion for learning.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Based on the inputs from the Global Business Owners, develop a competency framework for a wide range of data center roles and define behavioural indicators for each competency - Design or select assessment tools (e.g., behavioral interviews, psychometric tests, situational judgment tests) that accurately measure the defined competencies.- Work with your peers on the Certification team to integrate skill-testing tools that can provide reliable and valid measurements into a coherent certification examination strategy- Use statistical analysis to validate the assessments, ensuring they are reliable indicators of performance globally- Collect and analyze assessment data to identify trends, gaps, and areas for improvement in assessment methods and workforce competencies- Present insights to stakeholders with recommendations on organizational learning strategies- Gather feedback from stakeholders, assessors, and participants to refine the assessment program regularly- Monitor program impact and effectiveness, updating competencies or tools as organizational needs evolveA day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Degree in organizational psychology, data science or a related field- 3+ yrs of experience in talent assessment or organisational development- Experience in working with psychometric principles, job analysis techniques, and assessment tool validation - Proficiency in data analysis tools amd experience in working with survey design and feedback mechanisms- Outstanding analytical skills and an ability to interpret complex data and turn it into actionable insights ...

At Amazon Pharmacy, we're committed to building the future of pharmacy and delivering the earth's most customer-centric pharmacy experience. We're seeking an innovative, driven Learning Experience Designer to join our team and help shape the future of healthcare learning and development.The ideal candidate is a smart, problem-solving professional with experience working across multiple instructional delivery modalities. They will create and continuously improve learning programs using an array of creative approaches, including cutting-edge AI-assisted development, to inspire learners and drive productivity. This includes eLearning, just-in-time performance support, instructor-led course materials, and other innovative learning programs.This role requires an individual who can thrive in a fast-paced, highly engaged environment, connect the dots organizationally, network effortlessly, and influence various roles, levels, and profiles to drive collaboration. They should be able to leverage the latest technologies and methodologies to deliver impactful learning experiences.We're looking for someone who can innovate, move quickly, and isn't constrained by how things have been done before. Your ability to adapt and drive change will be crucial in shaping the future of learning at Amazon Pharmacy.Please include a work portfolio demonstrating your experience with storyboarding, course authoring tools, and instructional design theory when applying. Examples of AI-assisted content development are highly encouraged.Key job responsibilities- Partner with program managers, subject matter experts (SMEs), and key stakeholders to identify training needs and develop comprehensive learning strategies- Conduct needs analyses and create detailed storyboards to map out engaging and effective learning experiences- Solve business problems with focus on understanding root causes and driving forward-looking opportunities - Utilize AI-powered tools to enhance content creation, personalization, and learner engagement- Design and develop course content across various modalities, including eLearning, VILT, and AI-assisted adaptive learning paths- Manage multiple curricula development projects simultaneously - Consistently utilize robust project management practices, including the use of project management tools to track deliverables, timelines, and resources- Adapt instructional materials for different formats, with a focus on leveraging AI to streamline the conversion process- Evaluate the effectiveness of learning programs using data-driven approaches and analytics- Coach and mentor less experienced staff on advanced instructional design techniques, including storyboarding and developmentBASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years of experience in instructional design and developing learning content- Bachelor's degree in a relevant field or equivalent work experience- Proficiency in storyboarding and creating detailed learning blueprints- Expertise in designing, developing, and implementing training for Operations and Technical Teams- Demonstrated experience in creating multi-modal training materials (ILT, e-learning, video)- Proficiency with eLearning development tools (e.g., Articulate 360, Adobe Captivate)- Strong data analysis skills to assess training effectiveness and ROI- Ability to obtain pharmacy technician licensure, certification, or state equivalent if required ...

*Utility Computing (UC)* AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Join AWS as a Principal Product Manager for AWS Local Zones and drive innovation in the cloud computing landscape. In this role, you will develop and communicate a clear product vision and strategy, leading cross-functional teams to design, build, and launch groundbreaking products. You will work closely with customers to gather and analyze feedback to continuously improve our offerings and ensure customer success. To succeed in this role, you must have a strong understanding of cloud infrastructure, networking, and distributed systems. Proven leadership skills, with the ability to inspire and guide diverse teams, are essential. Experience in gathering and acting on customer feedback, coupled with strategic thinking and excellent verbal and written communication skills, will drive your success. Join us at AWS and be part of a team that’s transforming the cloud landscape.Key job responsibilities- Visionary Leadership: Develop and communicate a clear product vision and strategy for AWS Local Zones. - Innovative Product Development: Lead cross-functional teams to design, build, and launch groundbreaking products. - Customer Focus: Gather and analyze customer feedback to drive product improvements and ensure customer satisfaction. - Market Strategy: Develop and execute go-to-market strategies to position AWS Local Zones as the leading solution for low-latency and data residency use cases. - Performance Metrics: Monitor product performance and make data-driven decisions to enhance product offerings. **Why AWS**Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.**Diverse Experiences**AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.**Work/Life Balance* *We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. **Inclusive Team Culture* *Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.**Mentorship and Career Growth**We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the futureBASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.Customers are rapidly adopting AWS as a way to build scalable and cost-effective web and IT solutions for their businesses. To do that effectively, they need training to help build their technical skills and develop proficiency with AWS. AWS Training & Certification is developing highly technical instructor-led courses with hands-on labs (ILT), digital learning courses that can be accessed 24x7, and self-paced labs that get customers deep into AWS technologies. This role gives the opportunity to learn, to teach, and to play at the same time as you develop training.Our Technical Curriculum Developers will have excellent writing skills, a healthy technical domain expertise, and the ability to translate technical processes into easy-to-understand activities/simulations. Additionally, our ideal candidates will have experience developing/delivering training and above all, a passion for learning.Key job responsibilitiesAs a member of the Content Development team, this role is responsible for building the learning content for each learning node within the game.Responsibilities: (What’s cool about this job?):· You get to play! Dive into AWS technologies and solutions, covering domains such as Machine Learning, Generative AI, Storage, Gaming, High Performance Computing, Enterprise Applications, Migration Strategies and other solution areas, to understand the services and develop effective training for our AWS customers.· You get to work across AWS teams! Work with audience representatives to understand training needs and collaborate with Subject Matter Experts across AWS (including Developers, Support Engineers, Professional Services, and Solutions Architects) to build technically accurate training.· You get to make things happen! Whether you’re building relationships with service teams to shape content, or facilitating requirements gathering sessions to define innovations on how training is absorbed, you’ll be a key influencer on how AWS educates customers on services and features.A day in the lifeTechnical Content Developers (TCDs) research, design and build learning content for AWS Game-based learning products. This includes collaborating with subject matter experts to design and then build hands-on labs, in-game dialogs, topic videos, and solution diagrams. TCDs regularly develop and maintain Python scripts for content delivery. TCDs work closely with other TCDs and the game development team during the content production cycle. For quality control, TCDs play the game just like our customers, always looking for ways to improve the customer experience.About the teamThe AWS Game-based Learning team is committed to delivering new and exciting learning opportunities to AWS customers by building game-based learning worlds. We are all passionate about learning, knowledge transfer, and the AWS solutions that we teach.About UsAs cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded employee and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 3+ years demonstrated experience building or supporting AWS solutions, along with experience writing Python scripts.- Knowledge of fundamentals of networking, security, databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows) ...

Reliability, Maintenance, and Engineering (RME) is hiring for an Amazon Robotics (AR) Technical Trainer. At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.This role is responsible for conducting training and evaluation of training programs. Training coordination will include communicating with appropriate RME business unit, operations management, and the training team to ensure that all training sessions are conducted on-time and to standard. Responsibilities of this position also include delivery of instructor-led training classes for new hires, new skills (cross-training) and technical training refreshers as necessary. The person hired for this role must be able to manage the learning environment and report on testing results.In addition, the Trainer will support the development of training materials. This will also include using surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess impact of technical training on RME business KPIs.In order to be effective, the candidate should have completed a form of post-secondary technical education, certification or other relevant credentialing programs for the role. In addition, successful candidates have prior practical experience which enables them to deeply understand and relate to the technical content and their audiences. They must be able to dive deep into the technical aspects of a topic and understand it themselves, and then translate that understanding into high quality training content and programs for other technical audiences.Key job responsibilities• Put health & safety best practices first in all work carried out ensuring compliance with all health & safety standards and regulations.• Serve as the technical and professional example for all technician’s in the RME organization.• Facilitate instructor led training, both in-person and virtualy, with safe work practices.• Travel to sites (as required) to deliver training at field locations with safe work practices.• Capture learner feedback through course surveys and provide direct feedback to drive course/program continuous improvement.• Develop training plans and technical training materials to raise the bar for RME’s technical learning programs.• Develop trainee evaluation exercises that achieve successful learner knowledge transfer.• Work cross-functionally with local and central RME, Operations, WHS and other partner teams.• Carry out planned preventative maintenance on the full range of equipment within the Center of Excellence home site.• Champion continuous improvement projects and standardization in the CoE space.• Administer LMS and CMMs tasks such as scheduling, registrations, and labor booking.• Support logistical coordination of training activities and remove barriers for customers/trainees.• Meet all performance deliverables including individual RME training compliance.• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.About the teamThe vision of the RME L&D team is to deliver world class technical training, and assist in establishing a safety-first reliability and precision maintenance work culture maximizing the capability of the Fulfillment & Logistics networks across global business units at Amazon. RME Technical Trainers are not only the face of the RME L&D team, but the entire RME organization and as such conduct themselves with outstanding professionalism.BASIC QUALIFICATIONS- Multi-skilled in both electrical and mechanical disciplines; experience in interpreting both mechanical and electrical drawings.- Experience fault-finding within MHE (Material Handling Equipment)/Automation systems.- Experience with planned/scheduled preventative maintenance systems.- Experience in conveyor maintenance, motor controllers/inverters.- 3+ years of Microsoft Office products and applications experience.- Experience developing training materials, job aids and online tutorials.- Excellent communication skills for the purpose of knowledge transfer and skill development.- Excellent coordination and organization skills; able to work together with internal business partners and field leadership to deliver successful training programs.- Has received formal training or accreditation in electrical, mechanical or related disciplines. ...

Do you have a strong background in building the right organizational effectiveness solutions that proactively address business-critical problems or organizational issues that are presently in front of you? Do you have the ability to look across multiple projects to see the overlaps and connection points that others might miss? If so, we have an exciting opportunity to drive organizational effectiveness across the AWS organization. As a Senior Manager of Organizational Effectiveness, you will lead a high impact team that partners with AWS business leaders to de-risk and optimize areas that challenge AWS's ability to operate as a well-designed, well-oiled machine. You will spearhead solutions for designing or re-engineering organizations, driving team effectiveness and high-performance teams, and managing large-scale organizational changes. You will distill numerous inputs/ideas into meaningful actions and culturally relevant recommendations on what we should be doing next. You will help organizations and senior teams define their tenets and articulate their vision, mission, and business strategy. You will guide senior teams as they solve for conflicts or ambiguities in roles, responsibilities, and work processes. You will examine group processes to help organizations build mechanisms for effective group problem solving and decision-making. This role requires strong partnership with our HR business partners and business leaders across a fast moving, global, and matrixed organization. Flawless consulting and influencing skills are essential since you will be required to interface effectively and communicate convincingly with professionals at all levels, including C-level executives. Some example projects you will work on include: • Partnering with senior business leaders to address organizational design, operating model, and strategy development opportunities• Conducting organizational analysis to understand root causes to organizational performance issues and opportunities• Partnering with our research scientists to uncover organizational bottlenecks and health factors to identify organizational effectiveness opportunities• Building high-performing team effectiveness mechanisms and interventionsKey job responsibilities• Know Your Customers. Understand their priorities, what they are saying, and more importantly, what they aren’t. Deliver and drive value for them.• Innovation. Appreciate what exists, identify why it works. Then rebuild it or build something totally different that derives even MORE value.• Judgment. Take different perspectives and business needs, develop a solution that works, move the ball forward. Be able to support your opinions with sound reasoning grounded in the business.• Program management. Build plans with clear objectives, milestones, senior stakeholder alignment, and measures of success. • Numbers. Data. Love them, use them. Be more than comfortable with spreadsheets and be able to tell someone what the numbers are actually saying.• Thinking big. How do we build it bigger, better, faster? What aren’t we thinking of?• Prioritization. There will be a constant flow of work, both tactical and strategic. Determine what gets done first and why, while managing a plan for what to do with everything else.• Building relationships. Partner with business and operations leaders, HRBPs and corporate central teams. Share best practices, partner on solutions, and move the organizations forward together.• Consulting. Utilize past experience, deep knowledge of processes and policies, and knowing what’s going on across our organization to create custom solutions and localize as needed.• Communicating. Share your ideas, listen to others, follow-up, and follow-up again.• Teaching. You are the expert in this space. Share what’s in your head. Scale you.• Resourcefulness. If you don’t know it, that’s ok. But you should know where to go for the answer or how to find out.• Bias for Action and dealing with ambiguity. Sometimes it is not clear how we are going to get there. Can you help carve a path? How fast can you do it? What are the tradeoffs? About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 10+ years of Organizational Effectiveness experience in a fast-paced environment. •People management experience.• Mentor and support team members. • Strong strategy development, organizational design and operating model optimization skills. • Ability to operate within a global, matrixed environment.• Experience and skills in building scrappy, scalable solutions that make a difference. • Ability to work in a highly ambiguous environment and interest in in working with a global team.• Ability to handle responsibilities independently, while exercising good judgment in problem solving and keeping team members adequately informed. • Ability to influence and partner with different levels of the organization, up to the C-level, to achieve results. • Ability to work efficiently and accurately in time sensitive matters and organized to manage and track multiple priorities simultaneously – grace under pressure and the ability to switch gears at a moment’s notice. • Excellent written and verbal skills as well as prioritization and planning skills – with strong attention to detail. • To be successful, the person in this role will need to demonstrate analytical capabilities, a process improvement mentality and ability to influence others with data-driven recommendations. ...

The Transformation team diagnoses, designs for, and delivers innovative transformation, change management, and organization transformation solutions to drive positive, sustainable growth across the business. We are a team of transformation strategists, program leaders, systems and experience designers, and science and analytics experts ready to tackle a broad array of problems at the intersection of business and employee imperatives. We work collaboratively with other groups to drive business impact together. Amazon Advertising, IMDb, and Grand Challenge (AIGC) is seeking an experienced transformation leader. The Principal, Transformation is a seasoned transformation, and change expert; with proven organization development skills and success leading high-profile workforce transformation initiatives.The successful candidate will have internal or external consulting experience, with a track-record of advising, facilitating, and influencing builders and leaders of all levels through the transformation process. This includes conducting change needs analyses, designing and planning transformation solutions, mobilizing change champions and sponsors, embedding change behaviors and habits across audiences, and sustaining change through alignment and enablement practices. This leader will be accountable to designing experiences and solutions that driving statistically significant positive impact, and measurably achieving transformation goals in the most effective, efficient way.Key job responsibilitiesThe Principal, Transformation will be an expert in designing customer experiences and high-impact workforce transformation solutions. The successful candidate will have expertise across the workforce value chain including a keen understanding of the intersection of business and people strategies, key drivers of workforce success, a deep background in service design, scalable operating models, organizational change, and large-scale program delivery. They should have proven success in delivering world-class solution designs that set-the-bar for others. As a Principal, Transformation within AIGC People Experience & Technology (PXT), you will work closely with and influence cross-functional internal teams and customers within both the business and PXT to think big and design transformation strategies and solutions. You will diagnose organizational transformation needs and develop, deliver, and scale capabilities that are critical accelerators of business strategies in a rapidly changing and increasingly complex environment. You will have the responsibility to design processes and build infrastructure to support customers in: aligning and organizing capabilities to optimize quality and effectiveness, diagnosing constraints to realizing priority scenarios, creating an organizational alignment action plan and effectively leading high performing teams. The leader in this role will galvanize respective enablement leads to drive learning, change management, communications, and incentive mechanisms as needed for transformation solutions.In this role you will be responsible for:Solution Design• Relentlessly advocate for the AIGC business and workforce by looking around corners and anticipating needle-moving transformation opportunities • Ensure that changes in technology, process, and behaviors align to intended business and workforce outcomes• Conduct organizational assessments to uncover the values, embedded assumptions, and behaviors that manifest in the current work environment; lead shaping the future state • Work directly with customers to define transformation goals, risks, and opportunities; support long-term owners from strategy development to delivery design• Design and deliver scalable solutions, services, and tools that meet the needs of our business’ high growth in volume, complexity, and geographic dispersion• Deliver tangible solutions, track their usage, and drive continuous improvement• Contribute to best-in-class transformation playbooks and reusable assets to scale capability-building; be on the forefront of cutting-edge solution design practices and technologies• Provide training, coaching, and leadership development to ensure leaders are intentionally and actively building their capacity to change and achieve greater effectiveness• Effectively lead informal, matrixed, and dotted-line team(s) of business partners, change managers, and transformation practitioners through ambiguous and fluid tasks• Empower, motivate, and actively develop teams and stakeholders to achieve organizational goals• Delegate to teams and stakeholders; follow through to ensure commitments and the highest standards are metMeasurement• Work in partnership with Science and Analytics teams to holistically and scientifically measure transformation solution effectiveness • Create reports and metrics that facilitate high-bar, data-driven inspection and decision making• Define, track, and communicate appropriate performance measurements to stakeholders• Share insights and success patterns with customers to build trust; design, and articulate actionable tasks that drive enterprise-wide transformation and associated goals• Continually improve solution success rates and satisfaction across Transformation and partner delivery teams• Collect, analyze, and provide detailed feedback for continuous improvement of the Transformation playbooks, methods, tools, and reusable assetsTravel is expected.About the teamThe Transformation team diagnoses, designs for, and delivers innovative change management and organization development solutions to drive positive transformations across the business. Our mission is to create human-centered transformation experiences that position employees to do the best work of their lives, while raising the bar on delivering for customers.We are a team of program managers, solution and experience designers, and analysts ready to tackle a broad array of problems at the intersection of business and builder imperatives. We work collaboratively with other groups to drive business impact together. About AIGCDiverse ExperiencesAIGC values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AIGC?Amazon Advertising, IMDb and Grand Challenge (AIGC) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AIGC, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor’s degree in related field, or equivalent experience- Minimum 5 years of relevant experience in an internal or external consulting role with senior leaders and Human Resource colleagues to diagnose needs and develop/implement organizational development solutions- Expertise in I/O Psychology-based solution design and people analytics; strong understanding of organizational development, including Strategic Workforce Planning, Team Effectiveness, Experience Design, Culture and broad talent management disciplines- Exceptional business acumen and high judgment; able to use business, human capital, and technology depth and breadth to understand customer needs and shape transformation initiatives- High discretion, confidentiality, and executive presence; strong interpersonal and communication (both written and verbal) skills across technical and non-technical audiences- Data driven decision making and sound business judgment; demonstrated ability to use diagnostic skills to identify the business problem and recommend or lead appropriate interventions that improve business results- Deep analytical capabilities and understanding of statistical modelling- Willingness to dive deep into processes and ‘roll-up sleeves’ to drive results- Strong engagement and consulting skills; ability to build strong relationships and work effectively (including delegation and inspection) across all levels in a highly matrixed environment- Effective at driving short-term results that are consistent with long-term goals- Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail, exceptional organizational skills, and a focus on continuous improvement ...