Project/Program/Product Management--Non-Tech

Amazon Robotics’ Environmental Health and Safety Team is seeking a proven program manager to manage manufacturing operation safety, new product introduction and general safety initiatives for the Amazon’s Robotics Manufacturing and Technical Operations (RMTO) team. The Senior Program Manager role requires the ability to innovate, analyze, organize, plan, schedule, implement, support, and deliver processes and projects to maximize safe, economical, and effective use of materials, energy, and people. This role will require you to push boundaries and push transformative innovation while having the autonomy to make rapid data-driven decisions and invent on behalf of our manufacturing and operations team. In this role, you will collaborate closely with EHS experts in driving a systematic approach to identify, mitigate and manage risk to meet Amazon, regulatory and industry standards. In addition, the Senior Program Manager will collaborate cross-functionally with members from various teams, including Manufacturing, Engineering, Facilities and externally with 3Ps, Integrators, NRTLs. The role will require frequent travel between multiple manufacturing locations in greater Boston area. Key job responsibilities- This is a Program Manager role where you would manage the lifecycle of large, complex manufacturing and technology initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating systems that are no longer needed. These efforts require you to; collaborate with multiple teams in and/or across organizations.- Accountable for delivering the overall strategy of a large program with consistent input from the EHS experts in all safety domains. You successfully manage and support all stages (from concept to delivery). Your program meets challenging business goals and/or shows measurable improvements.- Understand the manufacturing and production systems you work with and influence EHS priorities and strategy through data-driven contributions.- Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Foster a constructive dialogue, harmonize discordant views, and support the resolution of contentious issues (build consensus). - You partner successfully with EHS domain experts, customers, stakeholders, and engineering teams.- You judiciously add, refine, and remove procedures. By applying project management best practices, you increase the productivity and effectiveness of the teams you work with.- Routinely and efficiently deliver the right things. You define clear goals and objectives. You drive crisp decisions in your program area about what projects move forward and in what priority order. You proactively identify risks and bring them to the attention of your team and stakeholders with plans for mitigation before they become roadblocks.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field ...

Are you interested in leveraging your program management skills to join a dynamic team responsible for improving public perception of selling on Amazon worldwide? We are seeking an experienced, entrepreneurial, high-judgment, results-oriented, and inventive Program Manager for a dynamic role that will own strategy and execution of initiatives that ensure that public perception mirrors the reality that Amazon’s store is a great place for our Selling Partners to build and maintain thriving businesses. This includes working closely with partner teams such as Public Policy and Public Relations to develop initiatives and mechanisms that support coordinated workstreams. The Seller External Relations (SER) team is responsible for ensuring that Amazon’s stores are a great place for third-party sellers, especially for small businesses, to build and maintain thriving businesses. The team engages with third party sellers to amplify their stories and voices externally and advocate for them internally to ensure the intended and perceived seller experience mirrors the reality.This role will have a high degree of ownership for defining programs and scalable solutions that raise the bar on improving public perception of the selling experience on Amazon. The role is inherently cross-functional – you will work closely with Public Policy, Public Relations, marketing, tech, legal, analytics, finance, and executive teams across the consumer business to design and accelerate both new and existing programs at Amazon that support and amplify the success of our Selling Partners.The ideal candidate thinks strategically, takes initiative, and dives deep into details. They can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done. Strong business judgment, ability to earn trust and influence cross-functional teams, a customer-centric and creative mindset and strong analytical skills are essential. The candidate for this position also embraces ambiguity, ramps quickly on complex issues, and is skilled at communicating complex issues simply and convincingly to a wide range of internal and external audiences. Key job responsibilities• Owns program strategy and solutions as part of a dedicated team focused on external perception, including through external events with key stakeholders, as well as through internal programs and services• Executes events, including event programming, venue selection, contract execution, and internal and external stakeholder management • Understands customer (internal and external) needs, defining clear project plans and executing to high expectations in a fast-paced environment. • Creates, optimizes, and drives adoption of critical mechanisms required to ensure long-term expansion and success.• Drives cross-functional and cross-regional alignment to achieve strategic program goals• Tracks and reports program learnings and effectiveness to internal stakeholders• Anticipates bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.• Interacts with stakeholders at multiple levels and in multiple regions, and working with business, Public Policy, Public Relations, marketing, tech, analytics, finance, and executive teams to define and deliver solutions.About the teamThe Seller External Relations (SER) team is responsible for ensuring that Amazon’s stores are a great place for third-party sellers, especially for small businesses, to build and maintain thriving businesses. The team engages with third party sellers to amplify their stories and voices externally and advocate for them internally to ensure the intended and perceived seller experience mirrors the reality.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Travels as necessary to ensure programmatic excellence ...

Come and be a part of Amazon's dynamic Live Sports Production Team! We are looking for a Production Coordinator to support the Production Operations team on live event productions across multiple sports properties.The Production Operations team is responsible for delivering high quality event productions on all global live sports properties to customers worldwide, across all Prime Video product lines and devices. We also support our productions through process improvements, scalability, and various initiatives. We work on designing solutions (tools and mechanisms) to manage and support productions globally so our team can work more efficiently and continue to scale. Key job responsibilitiesIn this role, you will use your production management and operational experience to support new property launches and year-over-year sports property restarts. You will assist and support (home-based and on the road when needed) the day-to-day operations of event logistics, production content, and business operations. You will work closely with the Production Managers and Production Operations team to ensure the property lifecycles are on track. You will learn and implement best practices and Amazon policies across projects to maintain effective workflows and delivery of projects, and maintain alignment across territories and department. The Production Coordinator will provide support and assistance to the Production Executives, Sr. Production Operations Manager and Production Manager in the planning phases of all event production, and ensure production plans are executed at a high bar and within budget. You will act as a liaison and interface and collaborate with colleagues, cross-functional teams, and Production Service Partners (PSPs) to help facilitate all aspects of event logistics. You will use your organizational and creative skills to assist in creating and implementing mechanisms and processes (e.g., standard operating procedures, management of trackers, department templates, agendas, production guidelines, production manuals etc.).You will support the Production Operations team during each phase of the project lifecycle. You will assist with pre-production planning, supporting scheduling of personnel, coordinating and arranging travel logistics for the Live Production team and Talent, and provide administrative assistance in whatever capacity is needed. You will assist with the preparation and communication of event production information to the team (e.g., production books, call sheets, travel details, etc.), working with internal and external partners to ensure accurate information sharing for all live events. You will participate in recruiting, selecting and training key personnel. You will work closely with creative partners and internal asset management teams regarding show related IP, creative and physical aspects. You will roll up your sleeves and assume production related on-site roles when needed (i.e., stage manager, production assistants/runner duties) to support live events gaining in-depth experience to enhance your role as a Production Coordinator. You will be responsible for assessing cost standards and maintaining show budgets. You will assist in reconciling event budgets in conjunction with Sr. Production Operations Managers and/or Production Managers, this may include administering purchase orders or invoice. You will assist in organizing production summits and workshops for the Live Sports team. Attention to detail and strong organizational skills are critical. The successful candidate thinks strategically, can handle multiple tasks with tight deadlines in an ambiguous and highly pressurized environment. The successful candidate optimizes cross team processes and assists in ongoing process improvements. The projects supported by the team have significant impact, technical complexity, and high visibility within Prime video. BASIC QUALIFICATIONS- 2+ years of studio or production company assistant experience- 1+ years of on-set physical production experience- Bachelor's degree- Experience with above-the-line and below-the-line unions and guilds- 2+ years of experience of working in production management or production operations at a sports broadcast network; experience maintaining project budgets, inclusive of budget tracking, cost reporting and invoice approvals; and experience working in Excel and/or Smartsheet systems ...

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.Amazon is seeking an exceptional leader who will be part of a start-up group that’s defining and building cutting-edge products and services capabilities supporting Amazon’s current and future last mile initiatives. The role will use customer, operations and technology insights to identify customer needs, and build the product that delights our partner and end-customers. The role will identify non-linear product opportunities in a cross-functional environment (design, ops, finance, legal, tax) and define customer and product success criteria. This role would go on to drive the development and launch of the product with technology teams and would often make experience/ops/tech trade-offs throughout the process. This will be a high visibility role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, and often ambiguous environment. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization.Key job responsibilities- Identify areas for improvement in on road and off road experience from Partner feedback and data.- Develop a keen understanding of the experience of Delivery Associates, combining data with anecdotes to develop perspective at the forefront of program/product development.- Develop programs and think big to continuously deliver improvements WW to provide outstanding experience to our Hub Partners.- Cross-Functional Collaboration: Build collaborative, influential internal and external relationships with Product, Program, Field teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution to improve the Hub Partner experience and program executions.- Be a voice in the room for program and process development in the wider org that may affect Hub Partner experience.- Develop Scalable Engagement & Recognition Programs: Define core strategy to develop an engaged culture that connects Hub Partners with Amazon.- Develop and prioritize roadmap for launching engagement and reward/recognition programs; build and execute these programs at scale.- Communication: Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve Partner engagement, satisfaction, and retention.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Experience owning end-to-end long-term strategic planning or capacity planning initiatives- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Global Vendor Management (GVM) Program works with HQ senior leadership from a highly selective group of global Amazon vendors, to support the growth of our mutual business and total relationship success across worldwide Amazon. We are a global strategic business development team, seeking a customer-obsessed individual with excellent business judgement, to build collaborative relationships with vendor executives and Amazon teams across all Amazon countries focusing on Sustainability.As a Program Manager, Global Sustainability, you will own the Sustainability vendor engagement strategy, working alongside Sustainability experts to influence product roadmaps and innovation across external and internal teams, driving Sustainable initiatives with Amazon’s largest vendors, and ensuring processes and ongoing mechanisms are scalable to deliver a best-in-class Sustainable experience for customers around the world. A successful candidate in this role is a storyteller, one with a passion for sustainability and a knack for taking complex concepts and turning them into easily understood campaigns.Key job responsibilities- Develop and implement Sustainability initiatives and goals for vendors worldwide. - Work with senior leadership at our largest vendors to build and drive Sustainable initiatives (such as sustainable shopping and sustainable product development).- Lead the vendor facing education of Amazon’s Sustainability work.- Develop, build and maintain positive relationships with internal program teams.- Collaborate closely with Amazon’s International Expansions and Global Vendor Management teams.- Create operational metrics, track and manage delivery timelines, and communicate program status to internal stakeholders.- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.- Engage cross-functionally to execute test and learn plans to drive engagement and support key business initiatives in a scalable way.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Job Description Amazon Pay (APAY) is a high growth startup business within Amazon. Started in 2015, APAY is now available in 18 countries, allowing buyers to leverage Amazon’s trusted, convenient, and rewarding wallet for 3rd party purchase experiences online.The APAY Program Team is responsible for driving policy and process simplification across merchants and external partners, and setup control mechanisms to safeguard customer experience. This Senior Compliance Program Manager role is a brand-new role created to lead programs for our largest partners including solution providers, marketplaces and payment service providers. This is a highly visible role (up to VP level) and fast-moving space with the aim to grow our partners by 10x over the next 5 years. As you start in this role, you’ll get to define the vision, goals, metrics and framework for the programs and set them up from the ground up. You’ll be the single threaded leader delivering due-diligence, metrics and processes for new partner launches. As the programs mature, you’ll grow your scope by scaling through automation and establishing partner NPS programs among others. The ideal candidate is highly organized, able to influence across internal and external teams including at leadership levels, adapts quickly to changing demands, demonstrates critical inquiry, strong judgement, attention to detail, and a knack for operating in ambiguous problem spaces. Strong project and program management skills, effective writing, plus a proven ability to design and launch new programs, tools and processes are critical to the success in this role.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Experience in complex problem solving, and working in a tight schedule environment- Experience working cross functionally with non-tech teams- Experience launching new business or cross-functional programs defining scope, goals and requirements- Prior experience in compliance (e.g. due diligence, AML, know your customer, acceptable use policy etc.)- Strong written and verbal communication skills with stakeholders up to L8/L10 levels- Demonstrated ability to influence decisions, manage multiple projects, prioritization, planning and task delegation ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks. We are currently seeking an energetic Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution,control and completion of specific projects ensuring consistency with company strategy, commitments and goals.If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you’ve been looking for!About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 5+ years experience managing projects in data centers or comparable critical infrastructure in an operational space. Comparable critical infrastructure experience is defined as a facility that includes a 24/7 emergency backup system, manufacturing facility (semiconductor, auto, medical equipment or Clean rooms), Mass Transportation (freight or passenger rail), Oil and Gas, Utility, Hospitals or similar industry • 5+ years experience in Construction or Project Management • 5+ years experience in on-site construction trades (mechanical, electrical, general) Vendor Management ...

Amazon is seeking a Project Manager to oversee and coordinate the execution of successful new build infrastructure and expansion/retrofit projects in our Global Engineering Services (GES) Organization. This individual will lead a team of support personnel and coordinate the resources required to launch new and complex projects with the goals of achieving timelines, staying within budget, and driving standardization within our network. The Project Manager will manage medium to large capital projects with aggressive schedule commitments. The Project Manager will lead and coordinate schedule of multiple vendors at the same time, as well as interface at all levels of the organization.Key job responsibilitiesManage new and existing programs, successfully delivering difficult projects and goals across multiple organizations - Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery - Owns program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate - Influence design and development of strategic processes - Work with program managers and business leaders to communicate and impact critical business initiatives - Develop, implement, and governs the execution of all business, technical, fiscal, and administrative functions of the assigned program, project, or sub-task - Provide accountability while reporting on status, asking for help, and immediately escalating issues and problems as necessary - Responsible for overall project schedule that enables the teams to be successful based upon the project milestones and Go-Live - Position includes travel up to 80% (Nationwide) A day in the lifeMonday- Travel to location (Uber, Airport, Rental Car) / 3PL Schedule Review Meeting / Emails / PO Approval / Inventory TrackingTuesday- Stakeholder Weekly Meeting / Site Walk/ Budget Report /Meetings / Project Incentive WorkWednesday- Safety Walk / Order Review with Procurement / Non-Inventory Review with Site 3PL / Risk Management / PMO ReportingThursday- Travel to home (Uber, Airport, Rental Car) / Emails / Meetings / Invoice Approvals / Risk Review / Safety ReportingFriday- Update Project Health Tracker / File Travel expenses / Book Travel 3 Weeks Out / Document Lessons Learned / Team Meeting / One-on-One / Project Meetings / Update Travel Calendar*** This role requires you to have exceptional organizational skills to maintain a successful work life harmonyBenefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree, or MBA- Experience in complex problem solving, and working in a tight schedule environment- 5+ years of vendor management experience ...

Are you interested in redefining how to make purchasing of Amazon Devices and select Retail products more affordable for our customers worldwide? Come join the Device Sales and Customer Experience team in Amazon Devices!Purchasing via installments lowers the barrier to purchase for Device customers, drives significant incremental sales and enables Amazon to sell more premium products. The Principal Product Manager will be responsible for growing the Device Installments business. This includes managing a suite of payment products, including Amazon’s own Monthly Payment product, and other third party installment products such as Affirm and credit card payment options. The Principal Product Manager will lead initiatives to drive customer discovery and understanding of different payment options. They will work with a dedicated engineering team, as well as influence partner teams in other organizations to drive the product roadmap. Additionally, they will have business management responsibilities for Installments performance overall, and influence levers such as enrollment criteria to manage bad debt, manage profitability, and make trade-offs between different payments vehicles. This position requires a high level of business judgment to manage a large portfolio of business, as well as experience working with technical teams to drive customer experience improvements.A successful candidate will be highly analytical, able to work effectively in a matrixed organization, and adept at working with engineering teams at synthesizing a variety of technologies and capabilities into products and applications that customers love. Key job responsibilities-Manage a significant P&L, inspecting both inputs and outputs to achieve financial goals. -Define a world-class online customer experience for Amazon devices; write working backwards docs to succinctly capture the envisioned customer benefit and functional requirements. -Lead discussion and thinking with the highest-level stakeholders to push into testing new ideas. Lead cross-functional teams to deliver projects on time. -Provide thought leadership with engineering on implementation. -Role is global in nature and will work with teams in other geographies.About the teamOur team is the technical arm of the Devices Online Sales and Marketing group. The team's charter is to build systems and programs that help customers discover, choose, purchase, and use Amazon Devices, including Amazon Echo & Alexa products, Fire Tablets, Kindle E-readers, and Fire TV products, and more.BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership.A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. Since launching in 2012, Career Choice has helped over 200,000 employees pursue an education at one of 400 education partners across 14 countries in 9 languages. We, Career Choice, believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! We’re committed to empowering our employees by providing them access to the education and training they need to grow their careers. Key job responsibilities- Work cross-functionally on initiatives to drive strategic improvements to associate experience- Analyze contact data in order to develop and implement mechanisms to reduce contact volume from schools, associates and HR partners - Own the relationship with our My HR Live Support partners providing timely training, analyzing data to surface insights and influencing leadership- Own and maintain Career Choice policy working across teams to surface policy issues, facilitate discussions and own change managementBASIC QUALIFICATIONS- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong program management and project delivery skills, with the ability to turn insights into actionable plans.- Proficient data analysis and visualization capabilities to inform decision-making. ...

The ITS Content team is seeking a curious, self-motivated, and experienced program manager to help us refine content through data tracking and content monitoring. An ideal candidate will want to be part of a team that continually thinks about ways to craft content that more effectively enables Amazon employees to resolve their own IT issues. In this role, you’ll support the IT content team by owing strategic programs designed to leverage data to improve content at scale. We’re looking for a candidate who can exercise high editorial judgment in communicating across a large global org. We’re looking for a strong program manager to own and scale a content-monitoring program that improves our ability to inform our customers, Amazon employees, about Amazon IT products and services. In this role, you’ll collaborate with internal stakeholders to create strategies that best support our colleagues, as well as measure the effectiveness of customer-facing content and devise strategies for ongoing improvement. You will work with internal stakeholders and teams to understand their content and engagement needs, develop detailed proposals, and manage the completion of plans for the IT Services content team.This role is for you if you are a strong communicator with program management skills and experience. The work will be 50% editorial and 50% project management. You are comfortable taking initiative, operating at a global scale, understanding cultural and local preferences, and working across teams in an agile environment. You work well with peers who are level-headed, top-notch performers who insist on high standards, advocate passionately for customers, and proactively take the lead when necessary. Key job responsibilities* Optimize Amazon’s internal IT knowledge base content through deep dives and data analysis* Manage content requests from stakeholders* Consult with stakeholders to define business objectives and deploy a set of actionable and targeted testing plans across multiple customer segments* Identify emerging content topics and develop proactive plans with stakeholders* Develop and execute a broad content portfolio program from planning through post-launch measurement.* Create and evangelize strategies to measure and improve content quality, maintainability, and usability and get agreement from stakeholders to execute against these strategies* Gain support for recommended programs using strong written, verbal, and visual communication skills.* Collaborate with customers at all levels to gather requirements, define objectives & deliver results.* Build and maintain documentation deliverables, dashboards, and communication materials for portfolio programs.* Present and lead conversations about projects, issues, solutions, and strategy to leadership and stakeholders.* Host and/or facilitate sessions to deeply understand the impacts of system or process changes and aggregate feedback across verticals and global teams.* Prioritize effectively and communicate clearly across all levels of the organization.* Deploy metrics to track progress against program metrics, report monthly on progress, and define annual goals.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- - 5+ years editing and/or content creation experience- - Experience owning program strategy, end to end delivery, and communicating results to leadership- - Bachelors Degree in English, Marketing, Journalism, Communications or related field- - Experience copywriting and editing documents, managing content/editorial calendars- - Demonstrated program management skills with experience in influencing others and advocating on behalf of the customer- - Demonstrated ability to use data and metrics to back up assumptions, recommendations and actions- - Demonstrated ability to manage multiple, competing priorities simultaneously- - Demonstrated ability to navigate ambiguous situations, identify/solve for blockers with minimal guidance, influence, build cross-organizational partnerships ...

Do you like helping U.S. Federal agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks?At AWS, we're hiring experienced Frontend Engineers with experience in designing user experiences and interfaces (UX/UI), and building cloud-based applications at scale. Our consultants deliver proof-of-concept projects, reusable artifacts, reference architectures, and lead implementation projects to assist organizations in harnessing the power of their data and unlocking the potential of advanced AI capabilities through user-friendly interfaces.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected be a US Citizen and have the abliilty to obtain an Secret security clearance.Key job responsibilitiesAs a Frontend Engineer and UX/UI designer, you are proficient in developing and deploying user interfaces with integrations to backend services. You will be working alongside scientists and Application Developers to develop novel solutions for real-world problems. You'll interface with customers to understand their vision, capture their pain points, and collect general requirements for their applications. You will also work independently with the customer to iterate on the design and functions of user interfaces and provide deep and meaningful designs of experiences for all application users. In addition, you will support the development of the user interface including writing custom scripts to build interfaces and integrate with backend components. As part of a larger team, you will support testing of the application and presentations of the application to broader audiences.This is a customer facing role, so you will interact directly with customers to understand their business problems and help them in define user experiences for their applications.Bonus: You have experience building infrastructure to host and serve applications at scale.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of experience as a user experience (UX) designer, product designer, interaction designer (UI), information architect, or similar role.- 3+ years of non-internship professional software development experience- 2+ years of using tools like Figma, Sketch, etc to design and create interactive mock-ups/wire frames of user interfaces- Experience programming with at least one software programming language ...

Amazon Delivery is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within multiple verticals across Worldwide Operations. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.About the teamOur wide array of business lanes offer a unique blend of challenges and opportunities. Whether your passion lies in operational excellence, technology innovation, or logistical expertise there is a place for your skills to flourish.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USABASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon is seeking a self-starter to join the AWS Energy team in pioneering the future for data center utility power by developing and executing the strategy by which AWS delivers energy projects and partners with electric utilities and energy companies across the Americas. This individual will define the end to end (generation, transmission, distribution, backup power) power strategy for scaling and operating AWS’ diverse, low-cost energy supply. In this role, you will manage multiple, large scale and technically complex power infrastructure projects across multiple geographies by facilitating close collaboration between both internal and external stakeholders. Within the overarching strategy, this individual must be resilient in exploring and discovering new supply opportunities (that delivery both near term capacity with an accelerated path to net-zero carbon supply), ultimately converting them into tactically sound and executable energy projects while working to reduce energy capital and operating expenses. Internally, responsibilities outside of implementing the defined strategy include reporting status, risks, mitigations and successes to C level and VP level leadership, as well as influencing multiple cross-functional partner teams in the overall data center capacity delivery business process. Externally, this role takes ownership of managing utility interactions, coordinating efforts between real estate, engineering and planning teams in site evaluation, project engineering, scheduling and budgeting, including influencing and contracting with the utility, EPC and/or Owner’s Engineer to meet AWS’ needs. The individual will work in an integrated team to implement a strategy that meets and exceeds AWS’ energy program requirements while delivering projects on time, with tangible reliability and cost-saving results. The ideal candidate will possess a strong energy background and a proven track record of developing and delivering on innovative energy projects. Experience working with regulated electric utilities to develop, contract and deliver medium and high voltage power infrastructure, including related tariffs and supply agreements, is a must. In this role, you will negotiate and execute power supply contracts across AWS regions and create innovative supply structures that integrate our renewable energy portfolio and Support the growth of clean energy via utility partnerships. The right candidate will have a demonstrated ability to think strategically about the business, operations, and technical challenges, with the skill-set to drive tactical execution of project schedules, contracts, initiatives and team goals. The candidate must have experience in reliably driving initiatives to completion in high speed, constrained and ambiguous environments, with practice in escalating and reporting to many organization leaders and teams across multiple levels. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these partners, you will be responsible for ensuring energy requirements needed to support AWS’s global infrastructure expansion are met.Key job responsibilitiesLead the development and execution of a comprehensive utilities strategy for AWS data centers for new and Machine learning regions• Manage multiple Utilities, EPC and Owner's Engineers to deliver MV and HV power infrastructure, including negotiations and contracting.• Develop and execute energy strategies that leverage capital projects (utility grid connections, high voltage substations, energy storage, etc) to reduce long term energy costs. Manage capital budgets for electrical infrastructure and energy projects.• Work collaboratively with Amazon CFE/RE team to support the development of strategic energy sourcing opportunities• Execute electricity supply contracts that create new clean energy capacity on the grid (through utilities), reduce cost, minimize risk and leverage opportunities that benefit Amazon• Manage a portfolio of complex energy projects• Collaborate with internal teams and regulated utilities on the implementation and management of energy projects to meet the business timelines.• Identify and develop innovative cost savings projects (capital and operational) and initiatives related to energy infrastructure and supply.• Responsible for completing due diligence on in-market opportunities and developing those opportunities into cost savings for the business.• Work with utility regulators to develop policies and guidelines that enable broader AWS strategies and objectives.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Our team is accountable for the full lifecycle of utility power delivery to existing and future AWS data centers throughout North and South America. We are uniquely positioned and encourage to execute innovative energy solutions that accelerate our sustainability goals, improve power reliability and optimize costs.Our team is dedicated to supporting new team members in an environment that celebrates knowledge sharing and mentorship. Projects and tasks are assigned in a way that leverages your strengths and helps you further develop your skill set. Here at AWS, we embrace our differences and are committed to furthering our culture of inclusion.BASIC QUALIFICATIONS- Bachelor's Degree (BA/BS) required in Engineering/Business or other technical field- 5+ years of experience working in utility/energy industry in a commercial/business development or technical role- 2+ years of power transaction or contracting experience in US East (PJM, MISO, SPP, SERC) energy markets- 2+ years of experience performing financial models and analysis on rates and energy cost, negotiation interconnection agreements and related contracts with utilities and contractors- 2+ years of experience managing multiple million dollar power infrastructure contracts with external stakeholders t ...

Join Amazon's Global Logistics Destination Operations team as a Principal Program Manager and revolutionize worldwide customer experiences. You'll lead strategic, cross-functional projects to optimize import management and port operations, driving efficiency and reliability in our global logistics network. Your expertise in project management, data analytics, and international logistics will be crucial in shaping the future of e-commerce delivery.Key job responsibilities- Develop and execute program strategies to enhance port operations efficiency- Lead cross-functional teams, setting clear objectives and leveraging data analytics- Manage relationships with port/terminal management to remove operational barriers- Implement and oversee KPI reporting for program portfolios- Identify and mitigate risks, preventing escalation into major issuesA day in the lifeYou'll start your day reviewing key metrics and coordinating with global teams. You might analyze data to identify optimization opportunities, then lead a strategy session with port partners. Later, you'll prepare for a business review, translating complex data into actionable insights for senior leadership. Throughout the day, you'll collaborate with cross-functional teams, solving challenges and driving continuous improvement in our logistics operations.About the teamThe Global Logistics Destination Operations team is at the forefront of Amazon's mission to become the world's first truly global e-commerce company. We're responsible for moving inventory from North American ports to Amazon Fulfillment Centers, utilizing innovative inbound strategies to balance cost and speed. Our work directly impacts customer satisfaction and Amazon's competitive edge in the global marketplace.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- 7+ years of experience in logistics, supply chain management, or related fields- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field- Experience with data analysis and visualization tools (e.g., Excel, Tableau, Power BI) to derive insights and support decision-making ...

Are you interested in helping Amazon ensure that customers make great purchase decisions and enable the world's most recognized Brands using Amazon to have the best experience listing and selling their products? The Automated Brand Protection team designs and builds high performance software systems using machine learning that identify and prevent abuse on behalf of brand owners worldwide. We are looking for a Program Manager to join the Amazon Brand Protection (ABP) team to help us to continue to scale across our stores Worldwide.This is a global role that might include interaction with brands, operational teams and stakeholders in countries outside of the United States, requiring an ability to communicate effectively and understand the different needs of global customers. You should have experience leading key initiatives, from conception to launch in a rapidly evolving environment. As a program manager, you will be adding critical value by helping our organization operate at scale.Key areas of ownership include:> Driving continuous improvement in the ABP process to support global away team feature requests in post-purchase products, globally.> Build new mechanisms to enable coordination and scale for ABP to support new marketplace launches and cross-team initiatives> Build new program mechanisms to manage cross-Amazon rapid experimentation in the brand protection space.> Identify operational gaps, build new processes with stakeholders, create a Standard Operating Procedure (SOP) from the processes, and obtain approvals for the SOP for products and new business models> Take a bird’s eye view “Big Picture”, overseeing and ensuring integration between the specific Process and other processes> Ensure proper Key Performance Indicators are set and measured to determine the impact of process changes> Write clear and detailed SOPs and functional requirementsKey job responsibilities• Drive end-to-end high impact and high visibility programs that impact pricing and thereby customer experience on Amazon• Collaborate with Tech, Product, Operations and Category teams to ensure timely deliverables for key projects• Analyze data and dive deep into processes to derive business critical insights for enhancing systems• Write compelling business documents and drive outcomes for Senior Leadership at Amazon• Build a data oriented culture, adopt technical solutions and drive process improvement projects to achieve operational and business goals.A day in the lifeAs a Program Manager, you will be working on high impact, high visibility programs that directly impacts our customers. You will be required to ideate, analyze data, generate insights, develop proof of concepts, write compelling business case and gain agreement from Leaders across levels & functions, implement the solution. You will be required to collaborate with leaders from Tech, Operations, Business, Finance, Legal teams to drive the programs from ideation to implementation effectively.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are seeking a Security Industry Specialist with a diverse background, who is a creative problem solver and passionate about delivering solutions that improve both user experience and security while meeting internal and external objectives.In this role, you will work across many stakeholders to design solutions that meet global industry standards and regulatory requirements. As part of the team, you will identify industry requirements, evaluate compliance requests, and deliver results that demonstrate the effectiveness of Amazon's internal security controls. You’ll apply your creative problem-solving skills and work with service teams and partner security teams to provide assurance to customers, as well as, design, build, and execute high-impact security or compliance programs.This role will define field-facing strategies and campaigns to empower business-level associates and leadership ownership of site security culture. Establish and drive measurable business outcomes through best-in-class storytelling, integration with Internal Communications and Ops Engagement efforts, and force-multiplies effective engagement efforts through innovative and streamlined solutions. Responsible for simplifying GSO’s complex contributions for easy customer consumption in a way that enables trust, strengthens partnerships, and expands the footprint of GSO’s impact within WWAS.Key job responsibilities- Building ISO 27001, SOC2, and other security and privacy certifications and attestation programs, identifying applicable security controls, assessing compliance gaps and readiness, developing remediation strategies, and driving remediation activities to completion;- Driving certifications and assessments programs by liaising with external auditors and other Amazon security teams, articulating control implementation and impact, and establishing considerations for applying security, privacy, and compliance concepts to a technical cloud environment;- Delivering recommendations and risk interpretations in a clear, concise and audience-specific format- Developing broad domain and technical knowledge in AWS and Amazon security solutions including the operational processes and controls in place that support InfoSec compliance programs;- Communicating to key stakeholders and leadership the operational processes around Amazon security practices and how controls are implemented across the environment;- Communicating to leadership key risks and areas of program improvement, as well as, seek diverse opinions and coordinate improvement efforts;- Working closely with engineering, compliance, security, and Legal teams to meet compliance and regulatory requirements and design compliance solutions;- Developing and deploying initiatives that empower Operations employees at all levels to strengthen our security culture;- Delivering trusted and relevant information that engages, inspires, and drives Operations employees to take proactive and preventative action that advances workplace security infrastructure;- Developing measurability mechanisms and analyze data to drive improvements that are quantified with metrics and used to drive continuous improvements;- Executing all facets of this function with a forward-looking slate to identify optimization, scalability, and ROI-expansion opportunities;A day in the lifemAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWWOS (World-Wide Operations Security) protects Amazon’s people, reputation, and assets by fostering a safe, secure, and resilient end-to-end supply chain that associates and customers value and trust. To accomplish this and ensure security excellence, WWOS prevents Security and Loss Prevention (S&LP)-related risks and vulnerabilities, intervenes in incidents and exposures to minimize any negative impact through early detection and effective response, and thoroughly investigates security-related incidents to identify and remove root causes and prevent reoccurrence.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Bachelor's degree or equivalent- 5+ years of developing, negotiating and executing business agreements experience ...

As a Senior Product Launch Manager for Amazon Device Solutions (ADS), you will spearhead the launch of our innovative B2B products, including the Amazon Signage Stick and associated software services. You'll work closely with our Business Development and Product teams to bring cutting-edge digital signage and smart office solutions to market, targeting small and medium businesses (SMBs) as well as enterprise customers.Your role is crucial in scaling our presence in the multi-billion dollar digital signage market and expanding our smart office offerings. You'll be responsible for coordinating launches across multiple channels, including direct sales, content management system (CMS) partners, and AV integrators. Your success will be measured by your ability to drive adoption of ADS solutions, generate revenue, and create long-term value for our B2B customers.This role requires a unique blend of technical understanding, business acumen, and project management skills. You'll be at the forefront of bringing innovative solutions to market that empower businesses to amplify their operations and customer engagement through connected devices and services.Key job responsibilities- Lead end-to-end launch planning and execution for ADS products, with a primary focus on the Amazon Signage related product and service- Develop and manage relationships with key CMS partners and AV integrators to ensure successful integration and go-to-market strategies- Coordinate with internal teams (Product, Engineering, Marketing, Sales) to align launch timelines, messaging, and technical readiness- Create and execute launch plans that address the unique needs of both SMB and enterprise customers - Manage beta programs and early adopter initiatives to gather crucial feedback and refine our offerings pre-launch- Develop and deliver training materials for internal teams and external partners on new product features and capabilities- Collaborate with the AWS and other customer facing teams to create integrated launch strategies - Monitor and analyze post-launch performance metrics, providing insights to inform future product development and launch strategies- Identify and mitigate launch risks, escalating issues as needed to ensure smooth product introductions- Drive continuous improvement in our launch processes, adapting to the fast-paced, startup-like environment of ADSA day in the lifeYour day as a Senior Product Launch Manager at ADS might start with a morning strategy session, refining launch plans for our latest digital signage solution. By midday, you could be leading a cross-functional meeting to address last-minute technical issues before a major product release. The afternoon might see you collaborating with Marketing on customer-facing materials, ensuring our value proposition is clearly communicated. You'll likely end your day analyzing customer feedback from recent launches and preparing recommendations for product improvements. Throughout, you'll coordinate with various teams, manage timelines and risks, and balance immediate launch needs with long-term product strategy, all while keeping the customer at the center of your decisions.About the teamADS creates scalable, profitable B2B opportunities by leveraging Amazon's substantial investments in 1P devices, technologies, and infrastructure. Our mission is to empower businesses with connected devices and services that amplify their operations, business performance, and customer engagement. We are a team of innovators tackling difficult problems and building products through fast iteration in a startup-like environment within Amazon.BASIC QUALIFICATIONS- Bachelor's degree in Business, Engineering, Computer Science, or related field- 7+ years of experience in product launch management, preferably in the technology or B2B sector- Proven track record of successfully launching complex technology products or services to market- Experience managing cross-functional teams and stakeholders throughout the product launch lifecycle- Excellent project management skills with the ability to create and execute comprehensive launch plans- Excellent communication and presentation skills, with the ability to influence senior leadership and external partners- Demonstrated ability to translate customer needs and market trends into successful launch strategies- Experience with go-to-market strategy development and execution- Proficiency in data analysis and the ability to make data-driven decisions ...

Amazon’s Volunteering team is seeking an experienced Senior Product Manager who is extraordinary at understanding customer needs to help scale community impact through volunteering across the United States.The Amazon Community Impact (ACI) team leads philanthropic initiatives focused on education, food security, disaster relief, housing affordability, and volunteering in communities across the globe (https://www.aboutamazon.com/impact/community). We aim to scale Amazon's collective impact by connecting our greatest asset—our people—to community initiatives through volunteering. Our vision is to cultivate a culture of volunteering where Amazonians use their time, experience, and skills to shape a better tomorrow for our local communities, planet, and future generations. Key job responsibilitiesAs a Senior Product Manager for Volunteering you will have both product and program responsibilities. On the product side, you'll manage the lifecycle of volunteering products from concept to delivery by working backwards from the customers. To support a portfolio of volunteering opportunities for Amazonians, you'll define the vision, requirements, success metrics, and ongoing roadmap. You'll get buy-in from customers and stakeholders across business lines, make tradeoffs, and navigate business constraints to ensure a localized, high-quality volunteer experience for Amazonians. On the program side, you'll define the go-to-market strategy (e.g., how to best package various volunteering products to support a campaign) and collaborate with nonprofit organizations and internal stakeholders at all levels of the company. You'll help teams set and achieve volunteering goals to support a volunteering culture across the U.S.A successful candidate can both think big and dive deep into details and data to deliver results. They invent mechanisms that are scalable, know when to bias for action, and continuously seek opportunities to learn. They must be able to communicate concisely and effectively. They can navigate ambiguity and work well in a fast-paced, dynamic organization.This position is based in Arlington, Virginia or Seattle, Washington. Travel may be required up to 20% of the time.About the teamBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Experience with feature delivery and tradeoffs of a product- Experience with end to end product delivery- Experience owning/driving roadmap strategy and definition- Bachelor's degree or equivalent- Experience using data and metrics to drive improvements and prioritization ...