Project/Program/Product Management--Non-Tech

Amazon Advertising operates at the intersection of advertising and eCommerce, and offers advertisers a rich array of media solutions across Amazon’s mobile and desktop websites, proprietary devices including Kindle and Fire TV, and the Amazon Programmatic Demand Side Platform. We are looking for a highly motivated Campaign and Creative Manager who is passionate about helping our advertisers make effective, analytically driven marketing decisions. Change the world as our advertiser’s “go-to” experts on Amazon Advertising’s policy, process, creative services and retail business.Impact and Career Growth:-Become a knowledgeable partner on Amazon Advertising solutions-Develop never-been-done-before executions with advertisers and internal partners during the pre-sales stage-Establish and standardize creative and operational best practices with advertisers to drive creative performance and provide frustration-free campaign launches-Grow and broaden your skills as you work in an environment that thrives on creativity, experimentation, and product innovationKey job responsibilities-Manage the planning and delivery of high quality advertiser engagements to educate advertisers on Amazon policies and creative best practices to positively impact campaign performance-Project managing the execution of complex advertising campaigns with internal Design, AdOps, Sales, Quality Assurance and Account Management teams as well as external stakeholders-Consulting with advertisers on creative strategy using historical advertiser and industry data-Manage the troubleshooting of sometimes complex issues surfaced during the campaign life-cycle-Dive deep on data to develop and manage process and product improvement projects with internal and external stakeholders to improve cross-vertical/cross-locale efficiencyA day in the lifeYou will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns, data-driven creative strategy recommendations and ongoing advertiser education, all aimed at helping advertisers grow their business on Amazon while upholding our end customers’ experience. You will work with our partners to deliver results that matter to our advertisers for long-term growth. This means diving deep on creative data, recommending creative testing, and providing creative insights to our advertisers. CCMs provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.About the teamThis role may support various categories/verticals based upon the needs of the business. CCMs provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.BASIC QUALIFICATIONS- 3+ years of digital advertising and client facing roles experience- Experience analyzing data and best practices to assess performance drivers- Experience with annual brand and media planning ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. The AWS Cloud infrastructure is built around Regions and Availability Zones (AZs). AWS Regions provide multiple, physically separated and isolated Availability Zones which are connected with low latency, high throughput, and highly redundant networking. These Availability Zones offer AWS customers an easier and more effective way to design and operate applications and databases, making them more highly available, fault tolerant, and scalable than traditional single datacenter infrastructures or multi-datacenter infrastructures. How would you like to come be part of the team that builds and procures that low latency, high throughput, and highly redundant network?We are looking for a highly motivated, commercially savvy Network Infrastructure Business and Vendor Developer to help grow and scale one of the world’s largest and most complex networks. We develop new and innovative ways to scale and expand our network, while delivering operational excellence to our stakeholders. This opportunity sits within our Metro Fiber Network Planning and Acquisition organization where the team is responsible for developing and acquiring the network that drives Amazon’s internal infrastructure as well as connecting Amazon to the outside world. The Network Business developer will have deep market and industry knowledge in telecommunications; experienced with vendor negotiations, networking technology, business case development and robust financial analysis skills. This individual will actively drive commercial vendor strategy, working with existing vendors, new vendors, as well as the AWS service teams and internal customers to build and design a portfolio of network infrastructure solutions. This role requires collaboration, driving strategic initiatives and executing commercial deals across the AWS network geography. By applying a unique blend of business and technology experience, you will work closely with both outside stakeholders and internal teams to find creative, cost effective, and often innovative solutions to meet Amazon's ongoing growth and expansion needs worldwide.Key job responsibilities- Serve as a key member of the NASA East Network Development team, helping to drive overall Network Infrastructure strategy. - Work closely with service owners to understand product roadmaps and devise programs to meet capacity requirements.- Develop network infrastructure plans for approval by internal customers and stakeholders. - Identify vendors and develop commercial solutions that solve for wavelengths, dark fibre and other network infrastructure capacity. - Negotiate key vendor contracts from a business and technical perspective in partnership with AWS legal teams.- Track and maintain information on overall telecom market segment trends and developments in terms of vendor technologies, coverage, cost and deal structures- Work closely with finance partners, collaborating on budget creation, business case development, deal analysis, and supplier invoicing. - Participate in strategic network topology planning for our global backbone and metro networks.- Work closely with network planning to ensure that acquisitions meet our topology requirements and budgets.- Work closely with internal customers to understand product roadmaps and devise programs to meet capacity requirements.- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints. About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- A Bachelor's Degree in Business, Finance, Economics, or equivalent combination of education and work experience. - 5+ years telecommunications industry experience in procurement and negotiations of dark fiber and wavelengths..- 5+ years experience working in a network planning or implementation role at an ISP, telecoms operator, or CDN.- Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations while prioritizing competing demands to deliver on time for our customers.- Willing to travel up to 25% of the time. ...

Amazon World Wide Operations is seeking a Senior Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3days/week in corporate office. Some travel offsite may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Bellevue, WA, USA | Dallas, TX, USA | Seattle, WA, USA | Tempe, AZ, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

At Amazon Web Services (AWS), Security is our highest priority. The AWS Security Assurance team is responsible for diving deep into industry requirements, establishing and maintaining customers and regulatory relationships for security requirements and establish long-term strategies to meet customer and regulatory security assurance needs and requirements. At AWS' scale, we hire experienced builders to design and operate scalable mechanisms to provide the highest level of assurance to our most regulatory conscious customers.We are seeking a highly motivated Security Assurance Lead to join our evidence management team. In this role, you will be responsible for supporting our most security-conscious customers and internal security stakeholders. You will work alongside audit teams who are experts in their respective frameworks delivering evidence artifacts to demonstrate key risk objectives to strategically address compliance. Additionally, you will be responsible for understanding AWS’ operational and technical control environment while using high-judgement to demonstrate and communicate control posture to customers and stakeholders globally.The successful candidate will work across many customer groups and compliance frameworks (FedRAMP, ISO, PCI, HITRUST etc.) to design solutions for complex compliance challenges. The team culture will encourage ownership, diversity, inclusion, and innovation. Our team members and management take a high degree of ownership for their program vision and execution of ideas. Our team members balance their unique perspective with those of the diverse perspectives of the team and its stakeholders. You will work directly with most divisions within AWS service to improve AWS’ ability to demonstrate assurances for our internal and external customers.This role facilitates our ability to grow and scale our internal compliance processes and mechanisms to meet the compliance and regulatory expectations globally. You should have the ability to learn and comprehend regulatory requirements, control implementations and operational effectiveness, AWS services, and IT and compliance processes. You should be able to evaluate opportunities for improvement, and influence across organizations and teams.Key job responsibilities• Understand and serve as a subject-matter expert around AWS security controls• Manage evidence lifecycle for supported global, third-party and customer audits across US, APJ and EMEA regions• Communicate to leadership key risks and areas of program improvement, as well as seek diverse opinions and coordinate improvement efforts.• Dive deep into the AWS control environment to develop broad domain and technical understanding of AWS control activities and implementation to articulate compliance to key stakeholders.• Bridge communication with key stakeholders and AWS technical communities to articulate control implementation.• Evaluating the effectiveness and efficiency of compliance program activities and recommend improvements to improve delivery at scale.• Leading projects and supporting campaigns with excellent project management skills.• Creating operational mechanisms to address recurring escalation patterns and persistent challenges• Communicating to leadership the status and key deliverables of team initiatives, seek diverse opinions and contributing to improvement efforts. • Diving deep into the operations of AWS compliance programs to develop broad domain and technical understanding of regulatory and customer expectations to support process improvement initiatives.A day in the lifeIn this role, you will work directly with audit program managers and AWS service teams to ensure the right evidence are delivered to support ongoing compliance programs and customer audits. You will work across the Security Assurance organization as needed to support evidence collection for audits including but not limited to SOC, ISO, FedRAMP, PCI, HIPAA and HITRUST.Additional work will include, but is not limited to: - coordinating with Audit Program Managers - suggesting uplift for evidence requirements- working with internal and external auditors- working on process improvements- coordinating with other security teams.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS· Bachelor’s Degree in Computer Science, Information Systems Management, Mathematics, Accounting/Auditing, or other related fields· 3+ years of experience in security, audits, customer trust, control assessments, or risk assessments.· 3+ years of experience assessing complex technical processes ...

Do you like helping U.S. Federal agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks?At AWS, we're hiring experienced Frontend Engineers with experience in designing user experiences and interfaces (UX/UI), and building cloud-based applications at scale. Our consultants deliver proof-of-concept projects, reusable artifacts, reference architectures, and lead implementation projects to assist organizations in harnessing the power of their data and unlocking the potential of advanced AI capabilities through user-friendly interfaces.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected be a US Citizen and have the abliilty to obtain an Secret security clearance.Key job responsibilitiesAs a Frontend Engineer and UX/UI designer, you are proficient in developing and deploying user interfaces with integrations to backend services. You will be working alongside scientists and Application Developers to develop novel solutions for real-world problems. You'll interface with customers to understand their vision, capture their pain points, and collect general requirements for their applications. You will also work independently with the customer to iterate on the design and functions of user interfaces and provide deep and meaningful designs of experiences for all application users. In addition, you will support the development of the user interface including writing custom scripts to build interfaces and integrate with backend components. As part of a larger team, you will support testing of the application and presentations of the application to broader audiences.This is a customer facing role, so you will interact directly with customers to understand their business problems and help them in define user experiences for their applications.Bonus: You have experience building infrastructure to host and serve applications at scale.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of experience as a user experience (UX) designer, product designer, interaction designer (UI), information architect, or similar role.- 3+ years of non-internship professional software development experience- 2+ years of using tools like Figma, Sketch, etc to design and create interactive mock-ups/wire frames of user interfaces- Experience programming with at least one software programming language ...

**This role will be located in Tempe, Arizona.The Learning Manager (LM) is an active member of the Relay Operations Center (ROC) Leadership Team, driving and supporting site performance and network initiatives. The Learning Manager (LM) actively leads a team of managers and trainers including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, HR and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the ROC including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.Key job responsibilities• Maintains proficiency, development, and compliance trainings, ensuring targeted metrics are achieved or exceeded• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve associate and leader performance• Continuous Improvement subject matter expert• Ensures processes and changes are communicated and that teams are prepared for implementation and adoption• Simplifies complex information to construct executable plans• Effectively composes verbal and written communication and identifies the appropriate forum for eachBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.If you are an experienced professional with a passion for technology and hungry for driving change at a global scale, you might be a fit to help lead a critical piece of the Amazon Web Services (AWS) server and networking supply chain team. Our team has responsibility for leading our supplier governance processes across our supply chain. This includes partnering with our security, trade compliance, and public policy experts to understand future regulatory requirements for which our supply chain processes remain subject to. This senior leadership role requires the individual to lead the development and implementation of our AWS supply chain regulatory strategy. You’ll develop a close rapport with subject matter experts across supply chain and our legal partners to understand the roadmap for regulatory compliance and customer audits. If you want to build scalable mechanisms to manage and optimize our supplier governance strategy; be held accountable for results as you drive support into a fast growth business; and be rewarded by leaving a legacy footprint in the new industry of Cloud computing – we’ve got just the role for you. The desired individual must have knowledge of supply chain regulations, sourcing strategies, configuration management, and supply chain. They should have strong program management skills, and a demonstrated ability to lead. This individual will be expected to act as a single threaded owner for regulatory strategy, including customer audits, as well as solve complex supply chain issues, establish patterns and practices, and provide domain leadership to the entire team. Success in the role requires extensive supply chain, operational, and process knowledge.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 10+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 10+ years of supply chain regulatory experience including audit response ...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Risk Manager within the Account Health Support (AHS) Team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers doing business on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.Schedule Requirements: Sunday - Saturday with five days in office Key job responsibilities• Act as a point of escalation for outstanding issues, questions, and concerns to Amazon Sellers in a contact center environment.• Build good relationships with Selling Partners across the program; proactively build joint business plan action items. • Responsible for inbound and outbound phone contact with Selling Partners.• Maintain a positive and professional demeanor always portraying the company in a positive light while effectively managing critical issues.• Liaise with other departments as required to resolve Seller issues and questions.• Identify Seller and Risk Manager success barriers, provide solutions, and drive change through business improvement initiatives.• Provide prompt and efficient education and service to Amazon Sellers including appropriate escalation of Sellers' issues.• Identify proactive documentation of operational procedures required to tackle known risk related patterns.• Contribute to a positive team environment and proactively aid team members with difficult contacts as needed. • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.• Demonstrate good time-management skills and the ability to work without assistance while using departmental resources, policies and procedures.• Proven ability to work in fast paced, ambiguous environment where decisions are made without compromising on customer experience.A day in the lifeThe Account Health Support (AHS) Risk Manager relies on good judgement to plan and accomplish goals and will work under very limited supervision of the Program Manager. Good individual problem-solving and analytical skills are used to authenticate complex transactions and accounts. The successful AHS Risk Manager is an expert communicator and problem solver obsessed with Seller success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Seller’s behalf. The AHS Risk Manager takes full ownership of their functional issues, offers high quality solutions, and are the champion for proactive improvements. They are a technically competent, self-motivated individual with the objective to deliver sustainable results that improve the Seller experience. The AHS Risk Manager is responsible for engaging in frequent written and verbal communication with Sellers, risk partners, and internal leadership teams to accomplish goals. They apply risk-management best-practices and methodologies to mitigate issues they manage, improve processes, and resolve blocking problems. AHS Risk Managers specialize in multiple policy verticals based on complexity. As a Subject Matter Expert, they are able to multi-task utilizing a wide variety of tools to navigate Seller accounts, research and review policies, and communicate effective solutions. They utilize this expertise to make decisions regarding viability of actionable steps taken to resolve the issue and own risk assessment decisions based on severity. They interact with our Sellers using multiple communication mechanisms with objectives of coaching and helping them with account health related topics. Up to 70% of their day could be inbound and outbound phone contact. The successful AHS Risk Manager is able to redirect difficult conversations as they engage with Sellers who are in poor standing. The ideal candidate demonstrates ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions. The candidate may have experience in specialized investigations or escalations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision and a high degree of accuracy. AHS Risk Managers are tenacious, enthusiastic, and passionate about the employee and Seller experience.We are open to hiring candidates to work onsite out of the following locations:Tempe, Arizona (PHX12)About the teamThe Account Health Assurance (AHA) program is designed to reduce Seller fear of enforcement and demonstrates Amazon's willingness to invest in Seller Success. AHA is designed to give Sellers greater peace of mind and confidence that their account would not be deactivated, by stopping account deactivation for Amazon Sellers who maintain excellent account health. Apart from changing perception, it is better for Amazon, Customers, and Sellers to keep Sellers selling by working with them to proactively fix any issues that affect their account health in lieu of account-level enforcement.BASIC QUALIFICATIONS• Bachelor’s degree in applicable field from an accredited university or 2+ years Amazon experience.• Proficiency in both written/verbal English. Additional language proficiency will be an added advantage.• Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.• Good investigative skills to find the root cause of metric issues and the ability to provide actionable solutions to Sellers.• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and grace.• Proven ownership and bias for action; willing to move quickly and decisively to resolve an issue.• Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.• Demonstrated experience working with cross departmental teams with proven collaboration skills.• Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.• High level of integrity and discretion to handle confidential information.• Ability to compose a grammatically correct, concise, and accurate written and verbal response. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Our team owns the network transit services and related network capabilities that unlock customer value across all Kuiper verticals (Government, Consumer, Enterprise). This includes services like public internet access, private cloud connectivity, on-premises customer links, and layer 2 transit. The team partners closely with Kuiper's business units to identify high-value connectivity needs and develop innovative network services to meet customer needs.Key job responsibilitiesYou will be responsible for driving the technical programs for Kuiper's network transport services. This includes:* Ensuring delivery of the core network transport services and APIs that will power connectivity for all Kuiper customers* Working closely with engineering align timelines and milestones, remove blockers, and rise risks.* Partnering with other Amazon teams like AWS to drive workstreams across Kuiper and AWS.* Defining the operational model and key performance metrics for the global network transport servicesThe ideal candidate will have deep technical expertise in networking and distributed systems, as well as experience delivering complex infrastructure products. Strong communication skills and the ability to influence stakeholders at all levels are also essential.This is a unique "zero-to-one" opportunity to build the foundational network services and APIs that will unlock transformative value across Kuiper's government, consumer, and enterprise verticals. If you're passionate about the potential of space technology to transform the world, we want to hear from you.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou will work directly with business stakeholders, engineering teams, and operational stakeholders to deliver Kuiper service offerings and operational programs for the network transport services team.BASIC QUALIFICATIONS- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience ...

Amazon Relay Operations Team is looking for a Program Manager to own strategic, tactical, cross-functional projects and programs, as part of the tech and ops integration team. In this role, the candidate will be scoping and creating project plans, developing processes, supporting tech initiatives coordinating and driving execution, and communicating to senior management on status, risks and process/tech changes. Project management, cross-team coordination, and process improvement are essential functions of the role.Key job responsibilities - Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations- Identify process improvement opportunities and work directly with internal customers and partner teams to craft and deliver scalable solutions - Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery- Provide support to other program managers to strengthen the organization's commitment to project management- Plan, track, and report on outputs and outcomes for assigned initiatives - Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate - Develop, implement, and govern Key Performance Indicators (KPIs) reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions- Demonstrated experience leveraging project management skills on complex, cross-functional initiatives- Understanding of Middle Mile operations- Ability to get to root cause of issues to enable effective problem-solvingA day in the lifeThe Relay Operations Center (ROC) Tech Team is dedicated to the development of technology that advances efficiency and elevates operational standards of the Relay Operations Center. To that end, we act as liaison between MMPT (Middle Mile Product Team) and ROC Ops teams, to ensure that feature development aligns with customer needs and operations' priorities at global scale. The key objective of the ROC Tech Team is that all ROC Teams should be supported on the Disruption Management (DM) platform, and that operations should be integrated with DM and Relay technology to the extent that enables ROC to grow as a global organization with geographically agnostic team structures.About the teamThe Relay Operations Center is a world-class command and control center capable of detecting and solving linehaul-related disruptions before they ever impact our customers, shippers, carriers, drivers, or our cost structure. ROC scope includes delayed load tracking, tour disruptions, capacity recovery, equipment management, and severe events.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.An important part of CTXR’s charter is finding opportunities to engage thought-leaders, policymakers, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work. We accelerate and strengthen third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to support external relations and strategic engagements related to Amazon’s anticounterfeiting, product safety, and organized retail crime prevention initiatives. The candidate for this role excels at engaging across a wide-range of global stakeholders including law enforcement, consumer groups, and trade associations. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.Key job responsibilities- Help improve positive public perception of Amazon's product safety, anticounterfeiting, and ORC initiatives worldwide by executing integrated project plans across multiple initiatives in multiple regions- Work closely and collaboratively with design, program and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.- Support and maintain key relationships with third party stakeholders in support of our external relations and enforcement strategies.- Execute a range of external communications initiatives to help consumers and others learn about Amazon’s efforts to ensure a trustworthy customer experience. - Work with the CTXR marketing team to experiment in storytelling and creative communications to educate and excite external partners.- Participate in conferences and external meetings focused on product integrity issues. This may include frequent domestic and international travel (~20%).- Coordinate relationship management across partner teams- Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.This role reports to the CTXR lead for product integrity, increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers about the work we do to ensure a trustworthy shopping experience.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!The Surface Transportation organization is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction/influence with teams across Amazon to drive the development of our maintenance business.This Senior Program Manager will be responsible for building short-term and long-term vendor strategy, selecting and developing suppliers to meet Amazon’s long term requirements, performing detailed analysis of price and contractual terms, developing deal structure and defining negotiating strategy and establishing and managing contracts. To be successful in this position, you need to be comfortable interfacing with C-Suite executives from companies of all sizes (from start-ups to industry leaders) and earning trust across multiple internal Amazon teams (e.g., finance, legal, corporate development, operations, etc.) to achieve your goals. You should also have familiarity with a range of deal types, including direct experience with product development, technology licensing and integration. The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The candidate will have a proven track record of end-to-end deal ownership and success delivering results in a fast-paced and dynamic business environment.Key job responsibilities- Developing contracts through cost-effective and performance focused strategies;- Maintaining relationships with 3P vendors, while continually scouting for additional ones;- Evaluating and auditing contracts while seeking ways to improve and enhance the quality of services purchased and the timeliness of deliveries;- Conducting cost analyses and setting benchmarks for improvement;- Developing risk management procedures to mitigate losses in the event of capacity shortages;- Working closely with the company legal department to make sure contracts and terms are favorable;- Build effective stakeholder relationships, ensuring a high service level in terms of quotations and lead-times;- Partnering with internal customers to positively influence spending decisions;- Align with internal customers, Finance and Operations to understand budgetary targets by building and develop methods of measuring and defining savings, value and other category metrics;- Measure actual vs planned savings; as savings trends are identified, own action plans to meet goals and develop solutions.- Set the direction for the vendors to demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and cost managementBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- End-to-end negotiation experience, including identifying, developing and executing successful partnerships, including large-scale product development and/or technology relationships ...

Amazon’s Volunteering team is seeking an experienced Senior Product Manager who is extraordinary at understanding customer needs to help scale community impact through volunteering across the United States.The Amazon Community Impact (ACI) team leads philanthropic initiatives focused on education, food security, disaster relief, housing affordability, and volunteering in communities across the globe (https://www.aboutamazon.com/impact/community). We aim to scale Amazon's collective impact by connecting our greatest asset—our people—to community initiatives through volunteering. Our vision is to cultivate a culture of volunteering where Amazonians use their time, experience, and skills to shape a better tomorrow for our local communities, planet, and future generations. Key job responsibilitiesAs a Senior Product Manager for Volunteering you will have both product and program responsibilities. On the product side, you'll manage the lifecycle of volunteering products from concept to delivery by working backwards from the customers. To support a portfolio of volunteering opportunities for Amazonians, you'll define the vision, requirements, success metrics, and ongoing roadmap. You'll get buy-in from customers and stakeholders across business lines, make tradeoffs, and navigate business constraints to ensure a localized, high-quality volunteer experience for Amazonians. On the program side, you'll define the go-to-market strategy (e.g., how to best package various volunteering products to support a campaign) and collaborate with nonprofit organizations and internal stakeholders at all levels of the company. You'll help teams set and achieve volunteering goals to support a volunteering culture across the U.S.A successful candidate can both think big and dive deep into details and data to deliver results. They invent mechanisms that are scalable, know when to bias for action, and continuously seek opportunities to learn. They must be able to communicate concisely and effectively. They can navigate ambiguity and work well in a fast-paced, dynamic organization.This position is based in Arlington, Virginia or Seattle, Washington. Travel may be required up to 20% of the time.About the teamBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Experience with feature delivery and tradeoffs of a product- Experience with end to end product delivery- Experience owning/driving roadmap strategy and definition- Bachelor's degree or equivalent- Experience using data and metrics to drive improvements and prioritization ...

Are you excited by invention and innovation? Do you thrive in collaborating with both internal and external stakeholders to deliver results? A part of Heavy, Bulky and Services (HBS), Amazon’s Home Services (AHS) mission is to provide in-home services which will improve the customer experience and improve customer trust when purchasing a high consideration product on Amazon. We are looking for a Program Manager to work directly with our vendor, seller and fulfillment partners to support new partners in using in-home services. This role will focus on onboarding, implementing and post launch support for sellers – this role will also look for ways to replicate specific solutions from other WW HBS partners where commonality will support scale and speed.The Program Manager role will challenge you to innovate in a growing Amazon business, and lead transformative changes with partners, with the ability to make rapid data driven decisions and invent on behalf of the Business and Customers. In this role, you will work cross functionally with members from variable teams including Customer Services; NA Hardlines Vendor Managers; Selling Partner Support, Finance and individually with sellers to grow the services business.Key job responsibilitiesThe ideal candidate has an obsession for customers and strong ownership and interest to innovate; must have proven analytical capabilities ((including ability to deep dive, root cause and permanently eliminate hazards and risks) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who can quickly earn trust to gain credibility with customers and stakeholders at various levels of the organization.A day in the lifeThe Program Manager role will be the face of services to internal stakeholders and own the business KPIs that attached to those teams. They will work on a daily basis with product and local seller (MFN) partners to identify defects across the services catalog and build resolutions. This role requires knowledge for baseline SQL to mine data for BRs as well as knowledge of other Amazon systems. Balancing the daily communication with partners will run in parallel to launching new service partners. About the teamOur team is a hyper focused on customers and improving their experience with services. We continue to work to identify how to improve and scale and are continuously building new ways to invent and simplify.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Transportation Partner Experience team is seeking a seasoned Event Marketing Manager to act as a key workstream lead for some of our biggest proprietary events and lead some of our smaller event programs end to end. The ideal candidate has a proven history managing complex workstreams, is a strong project manager capable of overseeing multiple concurrent programs, and is passionate about creating impactful customer experiences. Your responsibility as an Event Marketing Manager will include executing event and creative strategy, managing a complex matrix of internal and external stakeholders, managing budgets, and providing status updates to leadership on owned programs. This person will be able to effectively own their assigned remit while rolling up their sleeves and getting stuff done – no detail will be too small and they'll never say "that's not my job". They’ll obsess over details, anticipate roadblocks before they become issues, embrace ambiguity, and deliver results.Key job responsibilities* Partner with experiential agency and internal creative team to design engaging and immersive event elements* Manage a complex web of business stakeholders to gather inputs when building event experiences and partner with them through the lifecycle of event planning, ensuring a high experiential bar is met and business goals are achieved* Partner with Event Lead where applicable to ensure workstream integrates seamlessly into holistic event experience and is represented in all event marketing collateral as appropriate* Communicate status updates to executive leadership on owned programs* Manage budgets and workback schedules* Ability to manage multiple concurrent programs, juggle competing priorities and ensure all deadlines are being met* Actively look for ways to improve process efficiencies and effectiveness* Support on-site execution of events. Ability to travel for onsite event execution and work across time zones.About the teamHave you seen the any of the Amazon delivery vehicles driving around your neighborhood? Did you know those drivers actually work for small business owners called Delivery Service Partners that partner with Amazon to deliver packages?The Transportation Partner Experience team (TPX) builds innovative and engaging community-focused products for external Amazon partners like Delivery Service Partner (DSPs). Small businesses are critical to many aspects of Amazon’s ecosystem and the TPX team helps these partners be successful by fostering community connections, accelerating learning opportunities, and providing customer feedback mechanisms on program and product initiatives and updates.BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience using data and metrics to drive improvements- 2+ years managing expo or tradeshows for large scale events ...

Career Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. Since launching in 2012, Career Choice has helped over 200,000 employees pursue an education at one of 400 education partners across 14 countries in 9 languages. We, Career Choice, believe that everyone who comes to Amazon should be able to build their career, and we are ready to support our employees wherever they are on their educational journey! We’re committed to empowering our employees by providing them access to the education and training they need to grow their careers. Key job responsibilities- Work cross-functionally on initiatives to drive strategic improvements to associate experience- Analyze contact data in order to develop and implement mechanisms to reduce contact volume from schools, associates and HR partners - Own the relationship with our My HR Live Support partners providing timely training, analyzing data to surface insights and influencing leadership- Own and maintain Career Choice policy working across teams to surface policy issues, facilitate discussions and own change managementBASIC QUALIFICATIONS- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong program management and project delivery skills, with the ability to turn insights into actionable plans.- Proficient data analysis and visualization capabilities to inform decision-making. ...

We are looking for a highly motivated Program Manager to join our regulatory operations team. As part of the team, you will own the strategy, design and operation of key mechanisms, processes and programs enabling our team to effectively track, manage and respond to our global regulatory obligations at scale. Our team solves complex compliance challenges, dives deep into compliance requirements for both AWS and our customers, improves processes, and drives greater efficiencies in meeting expectations. This role facilitates our ability to grow and scale our internal compliance processes and mechanisms to meet the compliance and regulatory expectations in the global market. You should be an experienced PM who ability to understand IT and compliance processes, quickly triage and respond to incoming issues, evaluate opportunities for improvement, and drive innovative mechanisms across multiple teams/programs.Key job responsibilitiesExcellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to executives and non-technical leaders. Execute and drive the program/project delivery, execution, and adoption across multiple organizations and teamsParticipate in an on-call rotation as part of a 24/7 operations teamCollaborate with program stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffsBuild and maintain integrated reporting for areas of responsibilityEvaluating the efficacy of regulatory program activities and leading improvements to enable delivery at scaleAnticipating bottlenecks and provide escalation management (evaluating trade-offs, dependencies across teams, and making recommendations to stakeholders/leadership while balancing the business needs/commitments with technical constraints)Setting and embodying team culture and the quality bar, driving cross-team alignment by negotiating and resolving conflict smoothly with our without formal authorityManaging emergent tasks against multiple shifting priorities, mitigating risks, and eliminating blockers Operate a quality rhythm of the business, continuously coordinating and driving adoption of improvement efforts to manage regulatory expectations.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

As a Program Manager on the WW Events Tech team, you'll be playing a critical role in planning and executing 100+ seasonal events and the 3 HVEs worldwide. To be successful in this role, you will have a mix of program and project management skills. You have the ability to think critically about the execution of events at scale. You need to be an excellent communicator both in person and in written communications, as we have 80+ partner teams and 20+ locales participating in events. You are able to work autonomously, build relationships outside of your immediate team, and have demonstrable experience in stakeholder management. You identify, assess and mitigate risks for projects and programs. You drive best practices and continuous improvement in program management processes using data and metrics.Key job responsibilitiesProgram Manager, WW Events Tech role responsibilities include but are not limited to:- Create and communicate event execution plan with event owners for seasonal events- Work with cross functional teams to gather input on event specifications- Partner with tech teams and locale teams on gameday readiness through audits and validation- Build and maintain event onboarding and widget onboarding wiki for partner teams- Regularly communicate expectations, decisions made, and business critical information to partner teams via email, Slack, and Office HoursAbout the teamThe Worldwide Events team is the biggest party planning committee on the planet, driving a global vision and execution of High Velocity Events (HVEs) for our customers -- think Prime Day, Black Friday, and Cyber Monday! We work across our US and global partners to deliver exciting offers & deals, a personalized shopping experience, and all-around excitement during the biggest shopping days of the year.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Scope – Manager, Risk Managers will lead teams which will be responsible for close looping the Executive Escalations (EEs) through a structured Write-up (WU) process, for Vice President (VP)+ stakeholders. They are expected to navigate between risk, program and product management seamlessly and work with WW program teams for abuse investigation, RC/PA finalization and seeking directors and higher approval and alignment.Strategy: KTLO - RMM maintains subject matter expertise and current industry knowledge to train and advise leadership on emerging trends and their potential impact on organizational roadmap and operational planning (OP1/2, 3YP). They possess a global view of abuse landscape and advocate for scalability and sustainability throughout the organizational strategic and operational planning to achieve VP level goals (for example – 24-hr IRA, 6-hr sev-1, 14 –day and 21-day WU delivery) Continuous Improvement - They will leverage competitive benchmarking and Voice of the Customer to suggest novel opportunities or approaches for enabling VP level EE goals. They create detailed plans with a measurable success criterion, escalate effectively, navigate through trades-offs (time vs. effort vs. results), and consistently communicate progress. RMM will drive improvements to risk areas that are quantified with metrics; and proactively seek out new and improved data/mechanisms for continuous improvement. Managing Risk Tolerance - RMM makes recommendations to leadership on opportunities for risk mitigation based on established risk tolerance. This includes challenging the status quo to refresh risk measurement and recalibrate risk tolerance. They are expected to bring the right people in the room; drive discussions and achieve high-level alignment by providing a long-term perspective and context for risk related business decisions- to reduce exposure to classic failure modes. People/Organization - RMM continuously builds a network of talent by actively participating in the recruitment process and making right hire decisions to troubleshoot significantly complex risk scenarios. They create mechanisms to help onboard new talent and mentor them to improve their skills and ability to get things done. They effectively coach and give feedback to help develop talent and support career development; while optimizing performance against organizational goals as well as employee aspirations. They create and communicate inspiring vision for team(s), and establish team culture that aligns with leadership principles. Complexity/Ambiguity – They are expected to navigate through extreme ambiguity, operate with significant autonomy and discretion to define and understand acceptable risk tolerances, manage those tolerances, and optimize or find value in risk avoidance- while investigating the executive escalations. They will deploy process frameworks to ensure that the EE metal model remains consistent with the expectations of our executives, the requirements of our seller, brands and customers and the industry standards of risk mitigation. They will deploy mechanisms and strategies to ensure that their team is empowered to take outside SOP decisions, consistently Think Big, Insist on the Highest standards and Have Backbone while engaging the program leadership- especially because their teams are expected to investigate abuse in an unbiased and holistic manner which puts their root-cause identification and preventatives deployment agenda in conflict with long-term program charters and priorities. They will responsible for the hiring, growth and development strategy of their respective span.Stakeholder Engagement - They will be working directly with Sr management and director level stakeholders across 140+ program teams to expedite alignment on EE business goals and strategies pertaining to SLA-cost-quality improvement. These leaders will be expected to navigate between risk, program, product and operations management seamlessly. Scale of Impact - A large part of this leader’s responsibility is to engage with senior/director level stakeholders across program teams and keep them aligned on overarching EE mental models and strategies to consistently and sustainably achieve our EE SLAs- specially when there are frequent disagreements. If this leader fails in their role, we might not be able to keep the people motivated, stakeholders committed and the process streamlined to consistently and sustainably achieve the EE goals. Largely, failing to appropriately manage the life-cycle of their EE program will result in under- and/or over-processing of work, thereby incurring more resources and inflation of the overall cost-to-serve which also puts Amazons reputation at risk.BASIC QUALIFICATIONS· Experience defining program requirements and using data and metrics to determine improvements · 5+ years of experience delivering cross functional projects · 5+ years of experience in program or project management · 5+ years of experience working cross functionally with tech and non-tech teams · Bachelor’s degree required. · 5+ years of relevant experience in Project Management. · 5+ years managing global stakeholders in cross-functional projects. · Exceptional written, verbal, and interpersonal communication skills; proven ability to guide cross-functional teams through influence versus direct management. · Ability to deal with ambiguity in a fast-paced environment where not all processes and procedures are clearly defined. Agility to change directions quickly as needed. · Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions. · Positive, proactive and always able to exercise great judgment. · Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative. · Ability to operate simultaneously and effectively in both tactical and strategic mode. ...

The goal of the Americas Account Compliance team is to implement effective controls to ensure regulatory compliance while continuously improving the customer experience. We are expanding our team and seeking a dynamic candidate to drive our AML and customer experience initiatives while maintaining an optimal SX as we grow.The AML and Account Compliance Program Manager will be responsible for overseeing the expansion and enhancement of the organization's anti-money laundering (AML) program and compliance program as the business grows and evolves. The role also includes oversight of controls for the INFORM Consumers Act (for US customers) as well as oversight of tax compliance and other seller experience initiatives for the Americas. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The manager will work closely with compliance, risk, operations, and technology teams to ensure the AML program keeps pace with evolving business needs and regulatory requirements.Key job responsibilities• Develop and execute a comprehensive strategy to extend the organization's AML compliance framework in alignment with business objectives and regulatory expectations• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives and develop appropriate AML mitigations• Continuously develop and enhance the tax compliance and seller experience processes and controls for sellers in the Americas• Own the design and implementation of enhancements to AML customer due diligence, reporting capabilities, and overall SX• Oversee the development and deployment of new AML-related technologies, tools, and data sources• Establish AML policies, procedures, and training programs to support the expansion of the compliance framework• Manage AML-related projects, including resource planning, budgeting, and stakeholder communication• Provide strategic guidance and subject matter expertise to cross-functional teams on AML compliance matters• Report on the performance, initiatives, and ongoing enhancements of the AML program to senior management and the board of directorsAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience in program requirements definition, together with data and metrics leveraging to drive improvements- Experience with AML-related technologies, data analytics, and automation ...