Project/Program/Product Management--Technical

Amazon Traffic Engineering builds innovative managed compute and networking solutions that empower Amazon Software Engineers to build and operate services for Amazon’s customers that are secure, highly available, and easy to scale. We identify and support the foundational infrastructure capabilities, tools, and datasets needed to support rapid global expansion of Amazon's SOA infrastructure, built on top of AWS technologies. Our team focuses on robust and scalable architecture patterns and engineering best practices, driving adoption of ever-evolving and cutting-edge AWS technologies.As a Principal PMT, you will take ownership of managed connectivity architecture that spans multiple products like Cloud Architected Network, BigMesh for centralized traffic management and SOA policy implementation at Amazon. Our team builds and operates innovative hosted compute platforms that empower Amazon's retail engineers to build architectures for their business solutions that are secure, available, productive, and cost efficient.This position requires a product management background and direct experience managing large deliverables across multiple teams and organizations. You will create and drive high-level vision and strategic roadmap for Amazon managed connectivity architecture for SDO. To be successful in this role, you are motivated to take on challenging problems, display good business judgment, and demonstrate experience leading cross-functional teams. We are looking for a proven ability to execute both strategically and effectively, and someone who is excited to take on new, ambiguous projects. This position requires a solid technical background, and you should be customer-focused with a passion for driving innovative infrastructure within Amazon's retail SOA. Prior AWS experience is desirable but not required.Our vision is to make Amazon’s Service Oriented Architecture (SOA) more manageable and developers more productive by building an ecosystem of managed abstractions that allow Amazon Retail developers to focus on their unique business logic and business operations, knowing that security, authentication, authorization, load balancing, throttling and routing “just work” and are always consistent with Amazon best practices.Come help us create and evolve the abstractions that make developing software at Amazon even more powerful and flexible!BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

We are seeking multiple Principal Technical Program Manager to own and drive large, critical programs that span multiple teams and organizations at Amazon. You will manage complex technical programs involving machine learning models, artificial intelligence systems, and causal econometric models that improve employee experience for over 1.5 million Amazonians worldwide. The scientific program areas our team leads apply cutting-edge technology and data-driven insights to enhance all aspects of work for employees and managers including benefits, compensation, recruiting, voice of employee, management practices, and organizational culture. You will coordinate cross-functional engineering, product, data science, and business teams to successfully deliver these programs. This involves developing detailed plans, schedules, milestones, and risk mitigation strategies. You will identify dependencies and enable seamless collaboration between technical teams building the AI/ML models, product managers defining requirements, data scientists providing insights, and business stakeholders across Amazon's employee services. Continuously monitoring progress, highlighting roadblocks early, and developing contingency plans will be critical. You will lead communication across various levels, including providing executive visibility into these high-impact programs. You will work closely with senior business partners and our interdisciplinary team of UX researchers, data scientists, economists, and engineers to create positive employee experiences through innovative technology at Amazon's scale. Mentoring and developing more junior TPMs is also expected. This is a unique opportunity to shape the future of employee experience at Amazon through cutting-edge AI/ML technology and data-driven insights. Ideal candidates will have experience with research data/research models, building ML tools, and working with large/unstructured data sets. If you are passionate about driving cross-functional, cross-team innovation with large-scale impact, we would love to hear from you.About the teamThe People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics or related technical field- Proven ability to influence without authority and drive results through leadership and collaboration- Experience leading Agile development processes for AI, machine learning, or quantitative modeling initiatives- Demonstrated ability to align cross-functional stakeholders and provide executive program visibility ...

Amazon’s mission is to be Earth’s most customer-centric company, and our award-winning Customer Service (CS) Customer Engagement Technology (CET) organization is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSA) around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages.CET powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power millions of customer conversations.The Contact Center Management Solution Team within CET is looking for a Senior Product Manager - Technical to define and execute our roadmap for customer service call center management products. This role will work across CS Technical Development, AWS Technical Development, Operations, and retail business verticals. Specifically, you will be identifying and prioritizing features required to scale CS global call center management products on a cloud-based infrastructure, allowing CSAs to handle customer contacts anywhere in the world.You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of Software Development Engineers and Technical Program Managers to execute and iterate to meet the needs of customers who contact Amazon CS.A successful candidate is an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has experience managing complex business challenges. You are customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams. You have a strong bias toward data driven decision making, and an innate ability to understand how metrics relate to business problems and with each other. You are willing to experiment, fail fast, learn and iterate to improve. You understand and account for the implications of your work to frontline operations.Key job responsibilities- Lead Product Definition: Own and drive the customer working backwards strategy, tenets, long-term goals and working backwards documents including customer and market feedback, competitive analysis and business metrics to inform direction.- Define Product Vision: Including future roadmap, investment, innovation and experimentation.- Lead Technology Vision: Work with technology teams to align development with product roadmap.- Lead Product Launch: Own the GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans.- Lead Product Operations: Including monitoring and response to customer feedback, continuous product improvement and business growth.- Lead interaction with Cross Functional Teams: Including working closing with high-energy team consisting of Engineers and Program Managers and executive leadership, making tradeoffs based on customer requirements, QA/testing of the product.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamThe mission of the CET team within Customer Service is to create earth’s best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.BASIC QUALIFICATIONS- 5+ years of technical product management experience- Bachelor's degree or equivalent- Ability to communicate both business and technical topics to stakeholders and customers- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and partner development decisions and trade-offs- Experience with contributing to engineering discussions around technology decisions and strategy related to a product ...

It’s no secret that Amazon relies on technology to deliver compensation solutions to its customers. The On-Step Associate Compen$ation and Investment Strategy Team (OA$IS) builds complex compensation models that work across our business lines, globally. Our services support hundreds of thousands of associate pay records, and help our leaders make informed business decisions impacting billions of dollars a year in compensation. This remains a fast growing support function, and our technical journey has only begun. Our mission is to build the most efficient and optimal compensation recommendation engine, using our science and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques. To accomplish this, the On-Step Associate Compen$ation and Investment Strategy Team (OA$IS) seeks a talented Business Analyst who will own analytics and develop business requirements and solutions to drive compensation insights and investment optimization for our hourly associates on a step plan. As a member of this team, you will have an opportunity to be a thought leader in Step Plan Compensation by working with a group of talented Data Scientists, Business Intelligence Engineers, Economists, product managers, consultants, and business leaders to design the Amazon compensation structure of the future.This position requires superior analytical thinking, ability to quickly approach large ambiguous problems and apply analytics, technical, and engineering expertise to rapidly analyze, validate, visualize, prototype and deliver data driven recommendations. This position also requires significant cross functional activity and integration with Compensation, PXT, PXT Central Science, Operations, and Finance. Successful candidates must thrive in a fast paced environment.Responsibilities:- Perform complex analysis and data research to identify opportunities to reduce transportation costs through efficiency improvements, eliminate defect, improve customer experience, and support critical business decisions.- Design, develop, and establish KPIs and run complex network simulations to provide strategic insights to drive growth and performance.- Systematically identify data source/forecast error and follow through on the resolutions to ensure that future plans are updated with improved business processes.- Requires ability to perform/own reoccurring and ad-hoc business intelligence projects.- Develop standardized metrics to evaluate and benchmark pertaining to short and long term network planning and forecasting.- Pull and report data from numerous databases (using Excel, SQL and/or other data management systems) and proven capability to dive deep and utilize known research and problem solving techniques.- Communicate complex insights to stakeholders, both verbally and in writing.BASIC QUALIFICATIONS- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders ...

As a Principal Product Manager Tech in the Alexa Shopping org, you will be at the forefront of the latest AI advancements, redefining how Alexa can deliver even more delightful and helpful shopping experiences for millions of customers globally.You will be responsible for driving transformative innovation in conversational shopping. Leveraging the power of AI and natural language understanding, you will envision seamless new shopping experiences across multiple endpoints (e.g., Echo devices, Alexa app, Fire TV, 3rd party devices, etc.).Working in close collaboration with cross-functional teams, you will raise the bar on product excellence. Your strategic vision and exceptional execution will guide the roadmap, bringing groundbreaking new experiences to life. This is a highly visible, strategic role where you will partner with senior leaders across the Alexa and Shopping businesses to drive meaningful impact.The ideal candidate thrives on tackling ambiguity and complexity. You are a big-picture thinker with a relentless focus on customer obsession. Your ability to translate data-driven insights into innovative solutions is second to none. Importantly, you will serve as a mentor and sponsor for other product managers, helping the broader team tackle highly complex problems and accelerate the development of magical customer experiences.This is an opportunity to redefine the future of conversational commerce and leave an indelible mark on how the world shops.BASIC QUALIFICATIONS- 8+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience technical product management ...

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about improving customer experience?We are seeking a Principal Product Manager-Technical to join the Voice of Customer (VOC) team within the Worldwide Customer Service (CS) organization. We are a cross-functional product, program, science, and engineering team who own a suite of world-class products, tools, and services focused on delivering real-time customer sentiment, feedback, and insights to a vast array of teams and leaders across Amazon.In this role, you will be responsible for driving the vision and product roadmap for Amazon’s flagship suite of VOC products, tools, and services. You will lead requirements gathering, prioritization of feature development, and own driving product metrics and business outcomes. You will partner closely with program managers, business leaders, and software engineers, as well as our data and research science teams to identify opportunities, develop strategies, and launch new products and features that deliver valuable customer insights and drive large-scale business impacts. You will be a trusted thought leader within a team that obsesses over the Worldwide CS experience and the applications and tools supporting their day-to-day interactions with customers. You are expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. This position has a high degree of visibility to senior executive leaders across Amazon, so you will need to be able to communicate clearly and compellingly at all levels and to both technical and non-technical audiences. You should have a positive attitude, collaborative work style, and strong work ethic; you will work fast and smart, and adapt and iterate quickly. Key job responsibilities- Define and drive the multi-year vision for the VOC product portfolio- Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.- Measure and analyze existing products for opportunities to innovate and improve.- Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs)- Work with leaders across science, tech, product/program management, corporate and operations to identify and manage new and existing opportunities, initiatives and processes.- Deliver 3 Year Plan, Vision, PRFAQS, and Business Requirement (BRD) Docs.- Define clear goals and objectives for the business in the planning and execution space while identifying risks and strategizing mitigation plans.- Assess product development efforts, including research, requirements definition, metrics analysis, technical specifications, development, and launch efforts.- Influence senior leaders across Amazon and communicate Amazon CS' AI/ML vision, strategy, goals, status, and customer impact.A day in the lifeOn a daily basis, in addition to working with teams within CS and VOC, you'll have a chance to work across the many teams, functions, and business verticals that contribute to Amazon’s growth. You will work closely with senior leaders across Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will be responsible for key workstreams including product strategy and delivery (PRFAQs, BRDs), stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- Bachelor's degree- Experience in technical product management, program management or engineering- Experience owning/driving roadmap strategy and definition- Experience owning feature delivery and tradeoffs of a product- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- 7+ years of product management experience ...

Amazon EC2 (Elastic Compute Cloud) is looking for a dynamic and seasoned product leader to help define and build the future of cloud computing. Customers around the world rely on Amazon EC2 to provide elastic, high performance, secure, and cost effective resources to scale their infrastructure to keep up with their changing business needs. Within EC2, you will work with a team that delivers one of the broadest portfolio of compute products and services in the cloud, with diverse global customers ranging from startups to well-known Fortune 100 enterprises. As a member of the broader EC2 Product Management team, you'll join other highly respected product and engineering leaders to create the future of the computing platform.We are looking for a Principal product manager who will own and drive product management across a range of EC2 products across compute, storage, network and accelerated computing. You will be responsible for full lifecycle product management of compute solutions that have an outsized impact on accelerating digital transformation across several customer workloads including AI/ML, generative AI, databases, Big Data analytics, SAP, HPC, Edge, and more. This is a unique opportunity to innovate across all layers of the solution stack (ranging from end customer applications all the way down to the core infrastructure including AWS custom chips spanning Nitro and Graviton). You will have strong ownership over portfolio strategy, product definition, feature prioritization, messaging, pricing, adoption, customer interaction, sales enablement, and team development. This is a high visibility and high impact role that will interact with all levels of AWS leadership.The ideal candidate is excited about the incredible opportunity cloud computing represents and is deeply passionate about working with great teams that deliver the highest quality services. You are naturally customer centric and thrive in a fast-paced environment that requires strong technical and business judgment and solid communication skills.10017Key job responsibilitiesKey Responsibilities:· Lead the definition and execution of the product strategy for the EC2 compute platform and EC2 storage features.· Define and gather the necessary inputs to make high-quality product and roadmap decisions.· Work with leaders across AWS, Amazon, and our partners to drive towards our vision.· Define project requirements, priorities, methods for measurement and track their execution and success.· Communicate with senior management on project status, strategy, risks, and issues.· Work closely with multiple engineering teams and designers to deliver results to customer.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 7+ years of working as a Technical Product Manager experience- 5+ years of technical (software development, network development, IT, other related) experience- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) ...

We are looking for a Principal Product Manager (Technical) to lead the vision and technical implementation to ensure that the prices of Amazon Private Brands products are optimized to delight customers and align to our tenets. Join our Amazon Private Brands PBI (Private Brands Intelligence) organization in building science and tech solutions at scale to delight our customers with products across our leading private brands such as Amazon Basics, Amazon Essentials, and by Amazon. The PBI team applies Generative AI, Machine Learning, Statistics, and Economics solutions to drive our private brands product assortment, strategic business decisions, and product inputs. We are an interdisciplinary team of Scientists, Economists, Engineers, and Product Managers incubating and building day one solutions using cutting-edge technology, to solve some of the toughest business problems at Amazon.As the technical leader of our pricing efforts you will work backwards from the needs of our customers and business goals to bring structure to ambiguous problems. You set the vision for APB pricing and outline a roadmap that delivers incremental value to the business as you work towards the product vision. You have a clear understanding of business needs and impact, and use that knowledge to define clear product priorities. Data is at the heart of our solutions, and you dive deep into the data and details of your problem space and collaborate with scientists to frame ambiguous problems into science and tech solutions.This is a unique, high visibility opportunity for someone who wants to lead significant business impact, dive deep into large-scale science problems, enable measurable actions on the Consumer economy, and work closely with scientists and economists. If you are interested in Pricing, Machine Learning, and large-scale intelligent solutions then this is the role you have been looking for.Key job responsibilitiesAs the Principal PMT leading pricing, you will:* Lead the vision, strategy, and execution of new econometric and machine learning driven systems to set customer facing prices* Define organization-wide goals and drive accountability to deliver against those goals. * Collaborate with groups of experts and cross-functional colleagues in an agile environment.* Work with business leaders, scientists, and economists to translate business and functional requirements into concrete deliverables, including the design, development, testing, and deployment of highly scalable distributed services.* Partner with scientists, economists, and engineers to help deliver scalable ML and econometric models while building tools to help our customers gain and apply insights.* Dive deep into the data behind our pricing and products to uncover patterns, identify success metrics, and track the performance of your new systems.* You will be responsible for disrupting traditional business process in order to create the agility necessary to develop and incubate new solutions to challenging business problems. * You will draw from a deep and broad technical expertise to own large and complex multi-business deliverables.BASIC QUALIFICATIONS- 8+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.AWS Supply Chain is a cloud-native application that combines Amazon’s nearly 30 years of supply chain experience with the resilience, security, and business continuity provided by AWS services, to transform the way companies manage their supply chain. We are looking for a seasoned technical product manager to own the product strategy, development, launch, and ongoing execution for new applications. In this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers.Key job responsibilitiesKey job responsibilitiesWe are looking for a seasoned technical product manager with deep Supply Chain knowledge to own the product strategy, development, launch, and ongoing execution for new applications. In this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers. Given the breadth of these new applications, this role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, software vendors, and operational stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through expertly crafted business requirements documents.A day in the life- Review team progress on Roadmap.- Formulate , prioritize Roadmap items and ensure adequate coordination with stakeholders including Engineering.- Provide technical knowledge and guidance to the team on strategy for Supply Chain Insights and Decisions.- Write requirement and design documents. Work with go-to-market teams and other business units to ensure customer requriements are addressed.- update exec team on progress , highlight achievements.About the teamAWS Supply Chain is a cloud-native application that combines Amazon’s nearly 30 years of supply chain experience with the resilience, security, and business continuity provided by AWS services, to transform the way companies manage their supply chain. We are looking for a seasoned technical product manager to own the product strategy, development, launch, and ongoing execution for new applications. In this position, you will play a pivotal role defining product requirements, setting the go-to-market strategy, and tirelessly championing the needs of our customers.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

The Amazon Robotics Workcell Technologies cross functional TPM owns an integrated hardware, software, and AI product. In this role you are a product owner and responsible for driving execution and delivery at Amazon scale. As a Senior Technical Program Manager, you will be responsible for delivering a complex, high-impact cross-functional product that spans hardware, software, AI, and operations across multiple organizations and geographies. You will own the entire product lifecycle from defining the program's mission and vision to driving delivery and measuring success. You'll be responsible for overall strategy, resource allocation, and aligning business and technical stakeholder needs. Your technical breadth across hardware, software, and AI will be crucial in driving system architectures, making informed decisions, and setting engineering priorities. You'll need to be adept at risk management, data-driven decision making, and process optimization. You will regularly exercise you communication skills to write narratives, present to senior leadership, and build consensus among diverse teams. You will drive organizational planning, mentor team members, and participate in the career development of other technical program managers. This role requires a blend of strategic thinking, technical expertise, leadership skills, and the ability to navigate complex organizational dynamics to deliver impactful results.Key job responsibilitiesManage large, complex technology products across multiple teams and organizationsDevelop and execute the overall product strategy from concept to deliveryCommunicate effectively with various functional stakeholders, including senior leadershipSet clear goals, priorities, and make data-driven decisionsCollaborate with customers, stakeholders, and engineering teamsA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience managing and delivering integrated hardware and software products ...

Voice-driven AI experiences are finally becoming a reality and Amazon’s Alexa cloud service and Echo devices are at the forefront of this latest technology wave. We deliver world-class products on aggressive schedules that are used every day, by people you know, in and about their homes. At the same time, we obsess about customer trust and ensure that we build products that respect customers. We are looking for an experienced, entrepreneurial, and technically adept product leader who can work drive a product vision, build and execute a roadmap to deliver products and services that customers love. As a Principal Product Manager - Technical, you will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of cutting-edge products and services. About you: You are a seasoned Product and Tech leader looking for a career where you will lead initiatives across the entire Alexa organization and impact the experience of all Alexa users. You are laser-focused on customer experience. You thrive at innovating and solving problems that have never been tackled before Above all, you feel strongly about protecting customers. We are seeking a talented and accomplished Principal Product Manager - Technical, that will improve Alexa's AI to be more responsive to our customers. This is a unique opportunity to play a key role in an exciting, fast growing business. You will be working on one of the world's most cutting edge customer experience and technology. You'll work on a team solving tomorrow's problems today. Your team will find new ways of optimizing customer experience. You will work closely with experienced engineering, science, and product leaders to turn research vision and results into practical solutions that delight customers. Your work will directly impact the trust customers place in Alexa, globally. You are the ideal candidate if you are clearly passionate about delivering safe and responsible experiences that delight customers and creating solutions that are robust. You should thrive in ambiguous environments that require to find solutions to problems that have not been solved before. You enjoy and succeed in fast paced environments where learning new concepts quickly is a must. You leverage your exceptional technical expertise, a sound understanding of AI challenges, and practical experience building large-scale distributed systems to creating reliable, scalable, and high performance products. Your strong communication skills enable you to work effectively with both business and technical partners. You will be joining a select group of people making history producing one of the most highly rated products in Amazon's history.BASIC QUALIFICATIONS- 8+ years of technical product or program management experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience technical product management ...

Are you interested in leading a transformation in the end-to-end customer experience for subscriptions on Amazon? The Digital Acceleration org owns the e-commerce foundation for digital content, subscriptions and bundles on Amazon. We are looking for a Principal Technical Program Manager to lead the program to build new capabilities and optimize our existing solutions for selling subscriptions and bundles on Amazon.As a Principal Technical Program Manager, your responsibilities will include: (1) develop and execute scalable cross-organization mechanisms to deliver large scale programs through globally distributed teams; (2) influence long-term and short-term product and technical strategy in the space; (3) develop roadmap for large and complex architectural changes and drive them to delivery; and (4) Assess risk, develop risk mitigation plans, anticipate and resolve bottlenecks, manage issue escalation, and make tradeoffs, balancing the business and customer needs with technical considerations. You will work with several business and core technical teams to understand specific business and technology requirements and constraints, drive technical architecture and design, and work with engineering teams to deliver on critical goals for the organization.A successful candidate will have an established track record in large customer facing, cross-functional program initiatives, have broad and deep technical knowledge, have demonstrated problem solving skills, excellent schedule/delivery management skills, great communication skills, and a motivation to achieve results in a fast paced collaborative environment. Additionally, a successful candidate will have the ability to quickly earn trust with the teams they engage with, foster a positive program environment, and come to each discussion, deliverable, and issue with a “can do” attitude.Key job responsibilities- Program management of large scale complex initiatives through the entire development life cycle; planning, execution, status reporting and coordination against project plans and delivery commitments- Provide leadership and support for multiple engineering teams. Engage the engineering teams and TPMs of various organizations to ensure that their iterations on design and development enable delivery by needed deadlines.- Work closely with business engineering teams to ensure business needs are met without compromising long term service health and evolution.- Facilitate roadmap development across the multiple engineering teams and help shape the overall vision to build cost effective solutions software solutions that are suitable for Amazon scale.- Facilitate launch planning across multiple teams to bring the project end points along multiple work streams into a single timeline to meet business and customer needsAbout the teamAmazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

We are looking for an experienced product leader to lead our sales abuse prevention team, focused on detecting and preventing abuse via reviews, external channels (e.g. social media, 3P websites), internal search and competitor abuse. The team’s mission is to protect and preserve the integrity of Amazon's stores by ensuring a level playing field for all selling partners. We do so by eliminating fraudulent and deceptive practices that undermine the trust and confidence of customers and selling partners. We aim to detect and deter bad actors who seek to manipulate Amazon’s community content, e.g. reviews, feedback, Q&A, etc. and product placement, e.g. Search, P13N, Ads, etc. to gain an unfair competitive advantage. We detect instances of fraud and abuse across Amazon’s online WW stores by building new machine learning models and scalable services. We empower other Amazon teams that similar needs to benefit from our expertise and services. We are looking for a Principal Product Manager that can apply critical thinking and innovate in fast-paced environment, where their decisions directly influence Amazon’s customers shopping experience. Some of the projects this leader will work on include designing new frameworks that allow Amazon remove the reliance on human decisioning in favor of machine learning, building new software architectures that allow us to quickly react to changes in fraud and abuse trends, and launching new services to prevent abusive or fraudulent behavior before it reaches Amazon’s customers.We are a diverse team that is passionate about operational excellence and high-quality deliverables. We value transparency, empowerment, experimentation, and appreciation. Our solutions influence the products and plans of multiple internal teams, and we design and build systems that directly influence the shopping experience of millions of customers.Key job responsibilitiesDefine the multi-year vision for the spaceBuild and manage high quality product roadmaps based on your vision and strategyWork backwards to determine what the initial building blocks to achieve that vision will beWork with key business stakeholders, engineering partner teams, science partner teams, Search, Pricing, Promotions, stakeholders (Meta, LinkedIn, Tiktok) and Fraud and Abuse Prevention to build out requirements for the different phasesWork with our in-house engineering and science team to build and innovate in the spaceManage prioritization and trade-offs for speed to launch, performance, and featuresGain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadershipCreating program goals and related metrics, track progress and manage through obstacles to achieve your objectives.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management ...

Taking time away from work for significant life events, such as the birth or adoption of a child, a serious illness, or the loss of a loved one, as well as needing accommodations/adjustments to when, how, and where they work to have an equitable experience is a critical need for our employees. Our vision is to make Amazon more accessible for people with disabilities globally every day, and deliver a 100% frustration free experience to Amazonians who need a leave or accommodation.Amazon’s Disability and Leave Services (DLS) team within the People Experience & Technology (PXT) organization is building best-in-class 1P solutions to deliver a delightful experience for Amazonians. We are building mobile and web experiences integrated with internal and external systems, so employees don’t have to go through hoops to get what they want. No employer has ever done this level of experience or personalization before, and we are breaking new ground. The Principal Product Manager – Tech (PPMT), is a strategic technical product leader who owns the three-year vision, roadmap, and delivery for our primitive products to support delivering a seamless end to end experience for Amazonians. Amazon is excited about replacing legacy 3P systems with innovative and scalable 1P systems built as primitives. The PPMT will build upon this transformation to drive the strategy to build an integrated end-to-end experience for all Amazonians, Applicants, and Candidates – from initiating a request to getting what they need, whether that is a leave or accommodation. At Amazon, Accommodation and Leave Management encompasses a suite of technically complex products that are responsible for the end to end lifecycle of an employee’s request. These products include the case management platform as well as other upstream and downstream 1P systems that enable self-service, pro-active and reactive communication and engagement, delivering with speed for our customers while automating repetitive tasks to optimize cost for Amazon. DLS has embraced Gen AI to move faster in delivering superior experiences for our customers and is a great place to continue to learn and grow at Amazon.Key job responsibilities- Drive product vision, strategy, and roadmap for brand new products, including S-Team level goals- Write and review PR/FAQs and other strategic documents with senior leadership- Champion the use of emerging technologies like Generative AI to continuously raise the bar for our customers - Build features and functionalities that help us deliver bar-raising experiences for over a million customers globally- S/he influences business priorities and technical strategy to foster shared understanding of the customer experience, and brings clarity to drive Think Big ideas, enabling cross-functional teams to work more efficiently and in alignment with the strategy- Adapt the DLS approach to meet the needs of our customer, business and program stakeholders, and any technology teams involved- Proactively mitigate risk, drive clarity, and foster shared understanding by asking detailed questions about proposed solutions, and effectively collaborating with engineers, designers, TPMs, and business leadersBASIC QUALIFICATIONS- Bachelor's degree- Experience contributing to engineering discussions around technology decisions and strategy related to a product- 7+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Proven experience leading cross-functional teams to deliver products and projects on tight deadlines and proven ability to manage multiple, competing priorities simultaneously ...

Amazon's Global Fixed Marketing Campaign Measurement & Optimization (CMO) team is looking for a senior technical product manager to build products to enable measurement of Amazon's global multi-billion dollar fixed marketing spend. The person in this position will be responsible for owning and building products to enable marketers to run experiments that deliver useful insights. They will partner with engineers, scientists, business intelligence specialists, and marketers across Amazon to execute and improve our marketing efficiency. Key job responsibilities- Drive product strategy and roadmap for an area within fixed marketing measurement- Write vision and requirements documents, define use cases and CX, and partner cross-functionally to execute - Be a passionate advocate for both internal stakeholders (marketing teams) and external customersAbout the teamCMO's vision is to maximize long-term free cash flow by providing reliable, accurate and useful global fixed marketing measurement and decision support. The team measures and helps optimize the incremental impact of Amazon (Stores, AWS, Devices) fixed marketing investment across TV, Digital, Social, Radio, and many other channels globally. This team is comprised of scientists, economists, engineers, and product/program leaders with S-Team visibility. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Calling all inventors! Are you excited about Advertising technology? Love to work at the intersection between Machine Learning, Customer Experience, and Revenue Growth? Keep reading. Advertising at Amazon is growing incredibly fast and we are responsible for defining and delivering a collection of advertising products that drive discovery and sales. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create unique advertising experiences for hundreds of thousands of advertisers and shoppers globally. Our team's mandate is to launch and accelerate the Amazon Business (B2B) advertising business as it requires a differentiated customer and advertiser experience. We own the end-to-end advertising experience including placements, creative, ad serving, advertiser experience, and marketing. As Principal Technical Program Manager (TPM) for Amazon Business Advertising, you will help build a new Business-to-Business (B2B) advertising experience from the ground up and create and launch features for both advertisers and business shoppers globally. You will partner with engineers, product managers, other TPMs, and senior management to help create these world-class solutions. Due to business’ unique purchasing requirements across size, industry, and other attributes (e.g., the largest companies in the world, your favorite bakery, your local government, your college alma mater), you will develop a mix of bespoke and scalable experiences for B2B buyers that drive discovery based on their needs. You will also create simple and coherent experiences for B2B advertisers built on top of multiple unique full stack advertising products.We're looking for a Principal TPM who is passionate about innovating on behalf of customers, thrives on solving tough problems, demonstrates a high degree of product ownership, and wants to have fun while they make history.#Amazon Ads#amazonbusinessads#adptjobsKey job responsibilitiesA Technical Program Manager (TPM) will partner with engineers, other TPMs, and senior management to help create world-class solutions. Part of your responsibilities will include:- Manage cross-team and cross-organization delivery of long-term customer-facing programs.- Manage business requirements, design, performance expectations and goals with all stakeholder teams.- Partner with other leaders to define business and architectural strategy and build roadmaps for the programs you and your team own.- Be responsible for the overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run.- Manage prioritization and tradeoffs across engineering, customers, and time to market.- Drive architecture, engineering and integration decisions and timelines with dependency teams.- Establish business processes and policies as well as metrics and indicators for success.- Develop, report, and continually improve business performance metrics.- Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals. - Translate customer’s business requirements into technical/functional specifications for the engineers - Ascertain the true requirements underlying feature requests; recommend alternative technical approaches and lead engineering efforts to meet aggressive timelines- Participate in deep architectural discussions to ensure solutions are designed for successful deployment for sales and marketing- Capture, share and leverage your best practice knowledge across a broad group of engineers throughout all subsidiaries - Partner as a technical liaison between customers and engineering teamsAbout the teamThe Amazon Business Ads Tech team owns the advertising experience on Amazon Business (https://business.amazon.com). Our team’s vision is to personalize the business-to-business ("B2B") shopper/decision maker's discovery process and enable them to make more informed policy and purchasing decisions to meet their organization’s complex sourcing needs. In parallel, we provide advertisers unique channels and capabilities to effectively engage and connect with B2B shoppers/decision makers.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 7+ years of technical product or program management experience- 5+ years of software development experience- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition ...

The Selling Partner Trust and Store Integrity (TSI) team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, and are capable of breaking down and solving complex problems. The Sales Abuse Prevention team, within TSI, designs and implements policies, tools and technology innovations to protect customers from attempts to boost sales through unfair and illegitimate business practices. We are looking for a experienced product leader to manage critical and high impact projects. The ideal candidate should be passionate about helping us ensure that customers have a trustworthy buying experience and that brand owners and selling partners using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and selling partners but will help maintain the health of Amazon’s catalog and product listings ecosystem. The product leader in this role will lead strategy and execution spanning multiple verticals and abuse vectors within the sales abuse prevention team while focusing on preventing abuse, measuring abuse, detecting and investigating abuse, and finally, streamlining the enforcement and appeals mechanisms. The team’s mission is to protect and preserve the integrity of Amazon's stores by ensuring a level playing field for all selling partners. We do so by eliminating fraudulent and deceptive practices that undermine the trust and confidence of customers and selling partners. We aim to detect and deter bad actors who seek to manipulate Amazon’s community content, e.g. reviews, feedback, Q&A, etc. and product placement, e.g. Search, P13N, Ads, etc. to gain an unfair competitive advantage. We detect instances of fraud and abuse across Amazon’s online WW stores by building new machine learning models and scalable services. We also empower other Amazon teams that similar needs to benefit from our expertise and services. Key job responsibilitiesSome of the initiatives this leader will work on include streamlining enforcements (including appeals), designing new frameworks that allow Amazon remove the reliance on human decisioning in favor of machine learning, building new software architectures that allow us to quickly react to changes in fraud and abuse trends, and launching new services to prevent abusive or fraudulent behavior before it reaches Amazon’s customers. Additionally, the role will be responsible for different aspects of the following: - Define the multi-year vision for the space- Build and manage high quality product roadmaps based on your vision and strategy- Work backwards to determine what the initial building blocks to achieve that vision will be- Work with key business stakeholders, engineering partner teams across Reviews, Rank, Search, Pricing, Promotions, Fraud and Abuse Prevention to build out requirements for the different phases- Work with our in-house engineering team to build and innovate in the space- Manage prioritization and trade-offs for speed to launch, performance, and features- Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership- Creating program metrics, track progress and manage through obstacles to achieve your objectives.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 11+ years of product or program management, product marketing, business development or technology experience- 6+ years of technical product or program management experience- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams- Bachelor's degree ...

The Data Center Engineering Availability team is looking for a Maintenance Ops Readiness Sr. TPM to serve as a technical resource and leader. The builder will serve as a technical resource in the development of maintenance programs for power and cooling equipment within AWS Data Centers. This individual will be responsible for driving large-scale global projects and initiatives that directly impact availability for our customers. They will continually improve existing programs, while at the same time solve new problems. The role will require an individual who is comfortable operating in a highly ambiguous space and can deliver and define solutions to problems. They will be capable of growing and adapting their skill sets as the team scope changes. It will be expected that this individual is capable of writing one to six page narratives on efforts and present, both written and verbal, up to the Director level.This role is for Herndon, VA only and not open for other locations. This is an on-site role.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesOur Maintenance Ops Readiness TPMs are individuals who demonstrate initiative and proactively seek solutions to problems.• Own and deliver large-scale and complex global engineering and operational programs and initiatives that directly impact capacity delivery and availability for our customers.• Partnering with and influence the direction of multiple engineering and operations teams within and outside of AWS to deliver complex/cross-functional projects• Mentor, train, and develop career progression for members of the organization .• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.• Develop, improve, and share operational best practices across the region and with peers globally.A day in the lifeAs a Maintenance Ops Readiness TPM, you will work closely with multiple stakeholder teams to define and implement global maintenance standards for assigned domains. You will work with software development teams to identify and implement automation opportunities, and you will explore opportunities to utilize RCM and implement CBM to your domain.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of analytical, quantitative, communication, and presentations experience ...

Are you passionate about innovation and making an immediate impact on customers' lives? daily? Are you a data-driven, technical product leader with experience launching enterprise software?As a Senior Product Manager – Technical, you will (1) assist in defining the customer journey from sign-up, sign-in and usage of Alexa on Alexa built-in devices, (2) assist in defining the CX for Alexa set up on Alexa built in devices, and discovery CX for various high value Alexa experiences on a Alexa built-in device, (3) support in managing a portfolio features that enables daily engagement for Alexa customers and Alexa Enterprise partners (4)assist in designing strategies to deepen existing customers’ relationship with Alexa outside of Echo devices; and (5) collaborate with OEM partners to provide them with tech requirements to include Alexa built-in voice experiences in their own product portfolio.Key job responsibilitiesKey job responsibilities• Assist in develop tech and product requirements, design specifications, go-to-market plans, and partner communication strategy for key product features• Support the product vision and go-to-market strategy for a new strategic business• Create buy-in for your vision across the Alexa organization and with external partners• Influence leaders across engineering, design, business development, solutions architecture, marketing, PR, legal, and finance to deliver exceptional results• Establish key performance indicators, drive feature adoption, and measure the health of your product and business• Assist in creating and influencing product roadmaps across a large organization• Define the Video experience for Content Search and Recommendation for Alexa Built-in Smart TVs.A day in the lifeAs a Senior Product Management-Technical, you will work with customers to assist in define the product vision and business plan for a new, strategic Alexa business. You will get buy-in on your vision from customers, partners, and executives across the company. You will collaborate with design and engineering leaders to assist in define product requirements, delightful user experiences, and a scalable architecture. You will collaborate with marketing, PR, and BDSA leaders to assist in define how to take your products to market and drive broad adoption. You will partner with design, engineering, business development, solutions architecture, and finance leaders to support build roadmap(s) . You'll also partner with customers and OEM partners to provide them with APIs or device specs to build the NorthStar Alexa built-in experiences for Smart TVs, Speakers and more device form factors.About the teamThe Alexa Enterprise (AE) mission is to extend Alexa's capabilities and services to partners, accelerating Alexa's vision of creating the smartest, most capable and trusted AI personal assistant. We build a portfolio of B2B2C software-as-a-service (SAAS) products that empower developers and enterprise companies to use voice to support their staff and delight their customers.Our team values work-life harmony and a diversity of lifestyles and family schedules. We enjoy regular No-Meeting, Work-From-Home, and Take-It-Easy days. We love solving ambiguous problems for our customers. We Think Big, Deliver Results, and Earn Trust. We rapidly create and deprecate mechanisms that help us be more effective and connected.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon Search creates powerful, customer-focused product search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our systems go to work. We're seeking an experienced Principal Technical Program Manager with a strong technical foundation to join the Search Relevance and Ranking team and enhance our Search experience for customers. Amazon Search helps customers find the products that match their intent, serving a diverse global audience across various platforms. With billions of searches and substantial revenue, Amazon Search's impact is widespread and significant. Our access to a wealth of data enables us to employ machine learning for creating smarter and personalized experiences for both customers and selling partners.As a Principal Technical Program Manager, you will lead the Amazon Search ranking program, driving its strategic direction and overseeing day-to-day execution. Partnering with a cross-disciplinary leadership team, you will build and deliver innovative search experiences and technologies. Your responsibilities include managing worldwide project schedules, writing specifications, and launching products, all while tracking progress through metrics. As a program leader, you will navigate uncertainties, anticipate challenges, and balance business needs with technical constraints to ensure optimal outcomes. This high-impact role requires strong decision-making, creative problem-solving, and seamless collaboration with global Retail product and science teams. You will be key to delivering both immediate results and long-term value for customers and the business, with support from search leadership. In this role, you will:* Collaborate with search ranking experts to define the strategic vision and roadmap for empowering customers worldwide to discover the best products. This involves partnering closely to develop, evaluate, and adopt new ranking features tailored to diverse audiences.* Develop and refine search ranking roadmaps and requirements, ensuring clear experiment milestones and actionable steps toward delivering innovative search experiences.* Partner with global teams and signal providers, understanding the unique needs of each marketplace and category to deliver ranking services in sync with worldwide launch timelines. Lead cross-functional efforts from ideation to launch, coordinating internal and global activities.* Analyze and optimize internal processes and mechanisms, identifying inefficiencies in prioritization, planning, tracking, execution, and communication through regular business reviews. * Increase visibility and awareness by regularly communicating with leadership on status, risks, innovative proposals, and challenges through strong written communication.* Identify and resolve search defects and address escalations swiftly using a streamlined process, driving data-based activities to generate meaningful insights and recommendations for improvement.* Mentor and support fellow Technical Program Managers, fostering growth and collaboration within the Search Relevance organization.This role offers the opportunity to shape the future of search ranking at a global scale, drive impactful change, and lead cross-functional efforts that directly enhance the customer experience.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...