Account Manager, Home

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.We’re looking for a results oriented Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks before they become roadblocks. As an Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Senior Sales, Product, and Retail partners and will drive process improvement to gain efficiency and foster collaboration. The Senior Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.Key job responsibilitiesResponsibilities• Become a knowledgeable partner on Amazon Advertising solutions• Develop annual brand and media strategies for growth based on overall advertiser goals/objectives• Develop campaign strategies and audience targeting recommendations per brand and product line• Evaluate KPIs and optimize campaign performance using a data driven approach• Perform in-depth data analysis to deliver actionable insights & recommendations that influence short term / long term digital media strategy• Educate advertisers on performance metrics, insights, and how to achieve greater results on Amazon• Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfactionBASIC QUALIFICATIONS - 5+ years relevant experience in a client facing role including but not limited to digital marketing, analytics etc. - Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing - Adept at solving problems that span business and technology - Influence process improvement that scales broadly; inventing and simplifying within existing processes ...

Sr. ATS Technical Consultant, Amazon Ads

Advertising is one of the fastest growing areas at Amazon. Our Ad Tech suite of products — including Amazon DSP (ADSP), Amazon Marketing Cloud and (AMC) — allow our customers to leverage Amazon's unique media, audience, and e-commerce assets to drive meaningful results for their business.Ad Tech Solutions (ATS) is the technical solutions arm of our ad tech sales organization. ATS’ charter is to help our largest customers achieve their business outcomes with Amazon's Ad Tech, building on our APIs and AWS services. ATS is seeking a Technical Consultant to join our US practice. You will help customers to achieve their business outcomes by solving technical challenges related to conversion tracking, first party data uploads, API development, AMC SQL query customization, and building custom audiences. You will work closely with our Ad Tech Account Executives to accelerate customer adoption of DSP and AMC to increase their advertising ROI and drive more investment. You will help Data Analysts, Data Scientists, IT Analysts, and Developers in our customer organizations solve complex technical challenges so that their agency or brand can make better strategic advertising and data decisions. You will be able to assess and adapt our customers’ SQL skills to maximize their time and value in using our products. You’ll drive technical solutions discussions, diving deep into the details with customer teams. You’ll lead customer-tailored engagements, demonstrating the integrated value of AMC and DSP in combination with their AWS technology investments. You’ll also act as a technical thought leader in the ad tech community. This includes playing a lead role in educating, sharing best practices, writing white papers, and running "Working Backwards" sessions with customers. As a customer-obsessed advisor, you’ll also have the chance to shape the direction of our ad tech products and services by gathering feedback from customers and collaborating with our engineering and service teams.Key job responsibilities-- In partnership with the ad tech sales team, educate customers on the value proposition of Amazon’s Ad Tech Suite and participate in deep technical discussions and design exercises to create world-class solutions built on Amazon’s Ad Tech and AWS platforms. -- Lead data and analytics discussions and design customer workshops to become an expert on our customer’s technical needs and business goals.-- Drive usage and adoption. Your customer engagements will result in our customers generating valuable insights that they can use to make smarter investments on – and off – Amazon media properties. You will continuously monitor the inputs you drive to measure the output of activation.-- Be a customer advocate. You will take your learnings from customer engagements and work with Advertising engineering teams as input into integration and ad technology roadmaps.-- Contribute to the creation and delivery of best practices, packaged offerings, certification paths, white papers, and workshops. -- This is a customer facing role within the US region. You will be required to travel to client locations to deliver when needed.BASIC QUALIFICATIONS- Bachelor's degree, or 7+ years of professional or military experience- 7+ years of technical specialist, design and architecture experience- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience- 7+ years of consulting, design and implementation of serverless distributed solutions experience- 5+ years of software development with object oriented language experience- 3+ years of cloud and on-premise integration experience- 3+ years of integration, testing and automation experience- 3+ years of continuous integration and continuous delivery (CI/CD) experience- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience- 7+ years of external or internal customer facing, complex and large scale project management experience ...

Sr. Customer Success Manager, Global Customer Development

Want to work in a start-up environment with the resources of Amazon behind you? Do you want to have direct and immediate impact on global customers every day? In this role, you will be a technical leader with massive impact. If you are a self-starter, enjoy building large-scale features, diving deep in data, and are intrigued by ambiguous problems, look no further.The Global Customer Development team (GCD) owns customer relationships with global leaders in the world’s largest advertisers and advertising agencies. Our mission is to accelerate growth and drive success for these customers. Our internal stakeholders are Amazon Ads Large Customer Sales (LCS) and Ad-Tech Sales teams that engage with these same customers on a regional and local basis. GCD owns a variety of programs and mechanisms that support global customers, including, but not limited to, WW revenue tools, reporting, and insights, sales strategies, and strategic partner programs, such as API integrations and full-funnel workshops. As the complexity and the scale of these activities increase, we are building a team of program management experts who are passionate about the opportunities available within Amazon Ads and who relentlessly innovate on behalf of both customers and internal partners.The Senior Customer Success Manager is an expert in designing, managing and scaling effective and innovative programmatic capabilities by partnering across sales, product, finance, and operations teams.Key job responsibilities• Develop mechanisms that measure and track KPI for GCD customer success• Use internal and third-party tools to analyze revenue, deal, and entitlement data to inform strategies and prioritize the Customer Success roadmap.• Solve high-impact problems and develop actionable solutions using complex data sets• Act as thought partners to the organization in order to translate strategic recommendations into execution, with a particular focus on where and how recommendations drive value• Identify opportunities for future innovation and programs based on global customer VOC.• Uses expertise and judgment to select appropriate stakeholders to determine the right goals, inform decisions, and design long-term solutions. Able to deliver independently and take the lead on local initiatives.• Translate customer feedback into product requirements, and collect marketplace intelligence required to help guide prioritization of global advertiser and agency initiatives.Able to think big and understand full spectrum of customer data and also zoom in, as needed, to troubleshoot, pivot and/or identify high value actions.• Strong knowledge of the digital advertising industry including established formats (Streaming TV, Online & Mobile Video/Display) and emerging formats (Audio & Outdoor)• Manage complex strategic programs across multiple stakeholders.BASIC QUALIFICATIONS• 5+ years of experience in program or project management, strategic analysis, or operations• Experience using data and metrics to drive improvements• Experience owning program strategy, end to end delivery, and communicating results to senior leadership• Strong knowledge of the digital advertising industry including established formats (Streaming TV, Online & Mobile Video/Display) and emerging formats (Audio & Outdoor)• Experience managing multiple stakeholders, competing priorities, and obtaining buy-in at senior levels ...

Software Development Engineer, Ads Marketing Decision Science

We are looking for a motivated and experienced Software Development Engineer with deep understanding in advertising businesses to be part of a team of talented scientists and engineers to innovate, iterate, and solve real world problem with cutting-edge AWS technologies. In this role, you will design, develop, and maintain multiple highly scalable ML/AI services for Amazon advertisers. You will take a leading role in defining the problem, innovating the ML/AI solutions, and information the tech roadmap. You will join a cross-functional, fun-loving team, working closely with scientists and engineers on a daily basis. You will innovate on behalf of our customers by prototyping, supporting functional proofs of concept (POCs) development, and partnering with our scientists to productize and scale successful POCs. If you are passionate about creating the future, come join us as we have fun, and make history.Key job responsibilities- Architect MLOps infrastructure and drive MLOps best practices to ensure coherence and integrity of data feeding into production ML/AI solutions for Ads Marketing- Define and execute a research & development roadmap that drives data-informed decision making for marketers and advertisers- Collaborate with colleagues across science and engineering disciplines for fast turnaround proof-of-concept prototyping at scale- Partner with product managers and stakeholders to define forward-looking product visions and prospective business use cases- Drive and lead of culture of data-driven innovations within and outside across Amazon Ads Marketing orgsAbout the teamMarketing Decision Science provides science products to enable Amazon Ads Marketing to deliver relevant and compelling guidance across marketing channels to prospective and active advertisers for success on Amazon. We own the product, technology and deployment roadmap for AI- and analytics-powered products across Amazon Ads Marketing. We analyze the needs, experiences, and behaviors of Amazon advertisers at petabytes scale, to deliver the right marketing communications to the right advertiser at the right team to help them make the data-informed advertising decisions. Our science-based products enable applications and synergies across Ads organization, spanning marketing, product, and sales use cases.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems ...

Sales Account Manager

Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place. We’re looking for a results oriented Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks before they become roadblocks. As an Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Senior Sales, Product, and Retail partners and will drive process improvement to gain efficiency and foster collaboration. The Senior Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.Responsibilities· Become a knowledgeable partner and leader on Amazon Advertising solutions· Deliver the highest level of sales and customer service to our clients.· Retain and grow revenue from existing advertisers.· Drive deals to closure in a new business environment.· Develop annual media strategies for growth based on overall advertiser goals and objectives· Develop campaign strategies and audience engagement recommendations· Evaluate success metrics and drive campaign performance using data· Perform in-depth data analysis to form and deliver actionable recommendations for both short- and long-term advertising strategy· Educate advertisers on performance metrics, insights, and how to drive greater results· Work cross-functionally with Senior Sales and other Amazon partners to drive incremental revenue and increase advertiser satisfaction BASIC QUALIFICATIONS - 5+ years relevant experience in a client facing role including but not limited to digital marketing, analytics etc. - Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing ...

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