Assessment Technical Architect, Exam Prep, AWS Exam Preparation

Amazon Web Services (AWS) Training & Certification team is seeking an experienced AWS technical trainer or technical architect to advise on the technical accuracy and clarity of assessments that will prepare candidates taking AWS Certification exams. The Exam Prep team is part of the AWS digital training business, creating content for AWS Skill Builder. We use the Amazon working backwards process to build innovative learning experiences. Our global customers are Enterprises, Partners, SMBs, Startups, and individual learners. To meet our customer needs we are creating exam preparation products that deliver impactful, hands-on learning experiences. We are looking for innovative ways to help our customers to successfully and confidently prepare for AWS Certification exams. Exam Preparation assessments provide customers with practice with the same question quality as the real exam and exam-style scoring. This position is open to candidates located near AWS offices in Arlington, VA, Seattle, WA, Herndon, VA, and Austin, TX.Key job responsibilities* Participate in managing, monitoring, and developing technical exam preparation questions* Design and manage development of internal applications to support question development, maintenance, and analytics* Maintain the technical bar for a cadre of expert technical question writers* Please note this role will require some travel (10%).A day in the lifeThis role gives the opportunity to learn, to teach, and to play at the same time as you develop assessments. You will work with subject matter experts to help ensure question accuracy for exam preparation assessments. You will advise question writers with technical expertise and lead a team of subject matter experts who will assist in validating the technical accuracy of questions. You also will work closely with the team creating exam prep courses and labs. You will present about Exam Preparation to internal and external audiences. And, you will have the opportunity to put your own technical skills to use on special team projects. About the teamAWS Exam Preparation's mission is to efficiently and effectively prepare learners to take AWS Certification exams confidently. We build content with intense rigor and standards that mirror the AWS Certifications to make sure that learners reach their goals. We review and evaluate learner progress and preparedness through a series of mechanisms that maintain high customer satisfaction. We strive to create content that meets every learner’s needs. The team’s vision is “to build innovative AWS Certification exam preparation plans that learners trust to be the best, help deepen their cloud skills, and create a legacy of success.”About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS* Bachelor degree in either (Computer Science, Mathematics, Information Technology (IT) services or similar technical Bachelor degree) or 4+yrs. relevant work experience developing technical training for the technical industry required. * 3+ yrs. demonstrated experience designing and developing IT or technical training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, knowledge assessments and other training materials. * 3+ yrs. domain expertise in one or more of the following: Machine Learning, Data Analytics, Contact Centers, End User Computing (virtual desktop infrastructure), Game Tech, Security, IoT, Media, General Cloud Technology, Solutions Architecting, Application Development, DevOps, Databases, and/or System Operations* Strong written and verbal communication skills; ability to communicate effectively with both technical and non-technical individuals* AWS Certified Solutions Architect - Professional or AWS Certified DevOps Engineer - Professional ...

Cloud Sales Representative - Greenfield

The Amazon Web Services cloud platform helps companies of all sizes transform and reinvent their businesses to meet the needs of their customers and communities around the world. From enabling rapid and individually customized cancer treatments to helping fortune 500 companies meet their carbon emissions goals, the AWS technology stack is the backbone of some of the most innovative solutions to the World’s most pressing problems. According to Gartner, AWS is the leading cloud provider, both in terms of ability to execute and completeness of vision. With only 5% of all IT spend in the cloud, we are still in the early stages of what is possible. To that end, we are growing our entrepreneurial team of builders to rapidly acquire tomorrow’s customers and shape the future of how technology is deployed. As a Greenfield Inside Sales Executive, you will act as the CEO of your territory, diving deep to understand geography and industry nuances which will enable you to conceptualize and execute a comprehensive go-to-market strategy to acquire new customers. You will engage C-level decision makers to support and influence their organizations top strategic priorities. You will develop relationships with all levels within the account, from admins to C-levels, often where no prior relationship exists, and leverage your technical and business acumen to become a trusted advisor to enterprises across industries, including; Financial Services, Media & Entertainment, Retail, Manufacturing and Healthcare. Key job responsibilities · Achieving all output goals including; annual revenue quota, number of new customer and new workloads, and input goals including; pipeline created, progressed and launched · Driving net new business via customer acquisition by leveraging one-to-many and one-to-one outbound campaigns in addition to qualifying and progressing inbound opportunities from marketing and partner channels · Expanding services breadth and consumption within your existing customer base via account planning and management · Understanding the technology footprint and technical challenges and business objectives each one of your customers faces · Accurately tracking activity and forecasting pipeline and sales targets in CRM (Salesforce) with ability to leverage self-service reporting tools · Managing full enterprise sales cycles including prospecting, demos, discovery, building technical and business cases, negotiating and closing deals · Building and managing cross-functional internal teams including Demand Generation, Partner and Solutions Architects to meet the unique needs of customers · Leveraging the regional consulting and technology partner ecosystem to acquire new customers and accelerate service adoption and revenue Innovating new and creative ways to help Greenfield customers adopt the cloud across regions, and supporting the broader rollout of the most effective sales playsA day in the lifeDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years minimum quota carrying sales experience in B2B environments - BA/BS degree or relevant experience ...

Cloud Support Engineer - BigData

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Big Data role supports our services that leverage data and produce business insights, which may include using machine learning/artificial intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. * You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. * You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.* You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional experience and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). Knowledge or experience with Hadoop ecosystems (Apache Spark, Apache Hive). ...

Executive Assistant, Frontline Support

AWS is looking for a dedicated, resourceful, and customer obsessed Executive Assistant to support leaders on our Frontline Support Team. This role requires attention to detail, excellent organizational skills and the ability to meet tight deadlines while prioritizing and executing on tasks that have an impact across multiple teams, including customers. The ideal candidate will be an experienced planner and coordinator with the demonstrated ability to respond effectively and efficiently, while collaborating with other EAs. The individual in this role must understand business priorities, demonstrate the ability to proactively anticipate needs, drive improvements for a geographically dispersed team, and understand handling of confidential information and be trusted to maintain data privacy. The successful candidate will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. This role must be able to work successfully in a team environment and build effective working relationships inside and outside the group.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities• Management of complex calendar and scheduling to support teams in multiple locations.• Schedule cost effective travel itineraries which create smooth transitions between time zones. Coordinate with in-house travel agents and manage international travel process.• Create and submit expense reports in a timely fashion.• Managing engagement scheduling, tracking, and debriefs.• Track and help drive completion of key deliverables and follow up on outstanding items.• Collaborate across the Marketing EA team to ensure the effective prioritisation and completion of activities.• Partner with leaders to understand their priorities and build processes to make their organizations happier and more effective.• Help to create an environment that is positive and fun to work in.• Learn and be curious about the organization in order to improve effectiveness.A day in the lifeAs an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–hands meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications ...

Principal Scientist - AI, Kumo Intelligent Tooling

AWS Support is looking for a high caliber Applied Scientist to build AI/GenAI experiences and foundations for Kumo Intelligent Tooling — the organization that owns products and services used by 10,000+ AWS Support staff to help 40,000+ unique monthly AWS customers, and is responsible for AWS Support’s strategic initiative to transform its business and delivery model through GenAI.We are looking for a Principal Scientist to join us and spearhead the AI revolution through intelligent solutions that assist customers and Support staff to troubleshoot and resolve technical issues. You are a hands-on contributor and will apply your knowledge to propose solutions, create software prototypes, and productize prototypes into production systems using modern software development tools and methodologies. In addition, you will support and scale your solutions to meet ever-growing customer needs use cases. You have strong verbal and written communication skills, are self-driven and deliver high quality results in a fast-paced environment.You will play a pivotal role in shaping the definition, vision, design, roadmap and development of solutions from beginning to end for hard, previously unsolved problems.Key job responsibilities- Lead and conduct advanced research in Large Language Models (LLMs), GenAI, and Deep Learning, with a focus on developing novel algorithms, architectures, and methodologies for technical support.- Stay up-to-date with the latest advancements in AI, LLMs, and GenAI, and identify opportunities to leverage cutting-edge technologies to deliver new Support offerings and capabilities to AWS customers.- Lead by example, demonstrating technical excellence that other scientists aspire to follow, fostering a culture of innovation and knowledge sharing, and taking time to mentor and develop team members- Collaborate with cross-functional teams, including scientists, engineers, and product managers, to translate research findings into practical applications.- Partner across AWS AI/GenAI service teams to influence and drive investment prioritization and product direction.- Evangelize our AI/GenAI innovations, results, and impact to customers, partners, and AWS senior leaders.About the teamKumo is the global product and engineering organization for AWS Support, a multi-billion $ business. Our mission is to empower innovators to get the most out of cloud services. We build technology that reimagines how people and automation combine to solve problems, remove risks, build with excellence, and drive business impact. We own critical cloud services used by all AWS customers to build, optimize, and operate at scale, including AWS Health, Trusted Advisor, Well-Architected, re:Post, Support Center, and AWS Managed Services. We also own services that enable AWS support teams to provide mission-critical, customer-obsessed support to our customers, including Command Center (the console platform for 14,000 frontline staff and technical account managers), Kumo Case Management (the contact center platform for technical support), Tool Contribution (the platform for support staff to build and reuse troubleshooting tools), and Business Case Authorization (the service for controlling access to customer metadata based on business justifications). AWS Kumo is a dynamic, agile, and collaborative team of individuals with diverse backgrounds, located around the globe with larger teams in the U.S., Canada, and South Africa.BASIC QUALIFICATIONS- Graduate degree (MS or PhD) in Computer Science, Machine Learning, Computational Linguistics, or a related field, with a strong focus on Natural Language Processing, Large Language Models, and Generative AI.- 7+ years of experience in AI and Machine Learning in industry.- Proven experience with a track record of thought leadership and contributions that have advanced business and customer results through AI. - Strong record of delivery in industry and ability to handle multiple competing priorities in a fast-paced environment. - Excellent written and verbal communication skills. ...

Customer Practice Manager , Financial Services

The Amazon Web Services Professional Services team is looking for a Customer Practice Manager (CPM) who can lead and support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy within our Financial Services vertical. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM manages all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This is a customer facing - new customer acquisition role may require up to 50% travel to customer sites.Key job responsibilities- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services- Deliver on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Support scale through shared learnings and mechanisms across the Professional Services sales team.About the teamAbout AWS:Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- BA/BS degree with vertical industry sales and delivery experience with cloud services and solutions.- 8+ years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.- Experience with selling consulting/professional services with recurring revenue from accounts/territory in the capital market industry and its research and data ecosystem.- Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape.- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives. ...

Enterprise Service Manager , Professional Services Healthcare & Life Science

Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) for its Healthcare and Life Science business that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Long term development of Customer vision and strategy * Has led capture and proposal management for large, transformational programs* Has shaped, negotiated, and won statement of work (SOWs) for consulting/ professional services* Engage with customers to understand their business drivers and customer portfolio * Identify & develop specific opportunities and supporting business cases * Demand creation, deal shaping, including estimations and deal pricing * Identifying and positioning appropriate contracts for Opportunities * Contract negotiations & follow on for SOW signature * Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues * Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery * Leading innovation and scoping workshops with Customers * Act as single person of contact for Customer executives, developing deep, trustful relations * Educate customers on AWS services and translate those into a clear business value proposition * Envision and inspire customers * Coaching Customer and Partner teams to be self-sufficient.Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 10+ years of experience in the Pharmaceutical Industry with experience across the pharmaceutical value chain with emphasis on Clinical Trials, Research and Development, Manufacturing, and Commercial- Experience selling to executive stakeholders in lines of business (R&D, Clinical, Manufacturing, and Commercial and IT)- Selling large ($10M+) cloud transformational deals- Understanding of cloud platform services, cloud-native architectures, and cloud infrastructure- Relevant experience in technology/software sales, pre-sales, or consulting ...

Finance Manager, Amazon Security

Security is "job zero" at Amazon, by which we mean it’s even more important than any number one priority. Amazon Security Finance is a key strategic partner to senior Security leaders. We help build a strong security culture by owning financial planning, controllership, and reporting to a growing Security business team.This Finance Manager will be an integral part of our Amazon Security Finance team. The scope goes beyond merely planning and reporting the numbers to understanding the underlying trends, driving accuracy in forecasting, surfacing insights, and responding to questions from senior leadership. The successful candidate will be able to interpret financial results and effectively communicate a business narrative.Key job responsibilities- Serve as a finance leader within the Amazon Security finance team supporting Devices and Kuiper Security teams, including input on business strategy, team development, and management of planning processes.- Regular weekly & monthly reporting that influences business decisions and and strategy.- Develop and maintain scalable financial models that drive planning decisions, enables controllership, and gives visibility to business drivers.- Perform various ad hoc analyses to help leaders solve business problems and understand the financial implications.- Be able to thrive and deliver results in an ambiguous, fast-paced, and dynamic environment.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting or related field- 5+ years of tax, finance or a related analytical field experience- 5+ years of applying key financial performance indicators (KPIs) to analyses experience- EXPORT CONTROL REQUIREMENT - Kuiper Security Finance- Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. ...

Executive Assistant, AWS

We are seeking an experienced and dedicated Executive Assistant to support leaders in our AWS Professional Services organization.The Executive Assistant in this position will play a crucial role in ensuring the seamless functioning of the Director's office. This position requires an individual who thrives in a fast-paced and ambiguous environment, possesses exceptional organizational skills, and is able to maintain a high level of attention to detail.We are looking for a well organized and self-motivated individual with a history of high performance who is able to organization and prioritization multiple critical requests in order to meet tight deadlines. The role requires a high level of integrity and discretion in handling confidential information, and professionalism in dealing with leaders (both internal and external to Amazon) is important, as is the ability to be flexible and change direction seamlessly. The successful candidate will be able to complete complex tasks and projects quickly with little guidance, react with appropriate urgency to situations, and raise the bar in the Amazon Leadership Principals to take on varied and exciting new projects and learn new skills.In this role, the Executive Assistant will need to take effective action without having the total picture, and efficiently and proactively solve difficult or complex problems that affect people within the department or other related groups.Key job responsibilities- Proactively coordinate and engage with leadership in planning and organizing events, activities and calendars- Management of complex calendars, scheduling requirements, and prioritization of executive's tasks and appointments according to their importance, urgency, and relevance.- Act as a liaison for direct reports and business stakeholders- Extensive travel coordination (international and domestic)- Participate in planning of events and drive key team activities (staff meetings, all-hands meetings, supply ordering)- Work alongside other executive assistants within the org and throughout AWS to drive best practices and cross collaboration of efficienciesA day in the lifeWorking in a highly ambiguous environment, you will complete tasks and projects quickly and with little to no guidance, and take effective action without having to know the total picture. You will apply a superior attention to detail, great organizational skills, and the ability to meet tight deadlines and juggle multiple critical requests while maintaining flexibility, a sense of humor, and most importantly, grace under pressure. You will understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the leaders and their teams. Over time, you will build deep and trusting professional relationships with the leaders and their teams, which will blossom into strong partnerships that provide opportunity for special projects with increased responsibility and long-term career growth.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of senior level leadership support experience- Experience managing multiple executive level calendars- Experience with domestic and international travel coordination ...

Cloud Technical Account Manager , ES - WWPS - US FED

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.Key job responsibilitiesThe TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.A day in the lifeYou will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Must be eligible to access and support AWS GovCloud.- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience ...

Engagement Manager, Worldwide Public Sector Professional Services, State and Local Government & Education

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholder capabilities and increasing cloud adoption.Key job responsibilitiesYou will be passionate about working at AWS and live our credo of “Work hard. Have fun. Make history.” You will be willing to take on any challenge and make a significant impact for your customer.You will enjoy working with State Local Government and Education customers to help them envision transformational cloud initiatives. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.You will deliver business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules and milestones, budgets, team goals, and defining success criteria.You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.You have business and financial acumen to manage the scope, timeline, and budget of each individual project.You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.This is a customer-facing role and you will be required to travel to client locations and deliver professional services as needed.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS* 5+ years of customer-facing, large scale implementation across multiple cross-functional teams.* 2+ years of hands-on experience with enterprise-level IT projects, at least 2 years of which followed documented methodologies such as Agile, and used project management tool sets (Confluence, Jira, RallyDev, VersionOne, Taiga, etc) and source code management products.* Bachelor's Degree or equivalent experience.* Experience implementing cloud technologies.* Experience in managing project financials, revenue forecasts and contracts. ...

IT Support Associate II, Corporate IT Logistics - US

Amazon is seeking motivated and hardworking individuals to fill an IT Support Associate II position at our IT Warehouse in Seattle. This IT Warehouse supports IT Offices throughout the Seattle area and across the U.S., providing either asset replenishment or procedural support. The successful IT Support Associate II will be responsible for utilizing his/her skills to prepare hardware and provide assistance to the operations team in resolving technical problems within the Warehouse that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Warehouse and serves as a resource to Junior Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. Our organization approaches work as seeing no job as too small and no challenge as too big! The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support. - Work within a team, coordinating activities and supporting multiple concurrent goals - Diagnose and troubleshoot computer and network problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved. - Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed. - Follow all standard operating procedures (SOP) through the effective use of knowledge management. - Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users. - Assist with activities to triage and escalate any system or network outage to reduce downtime. - Preparation, allocation, and maintenance of IT equipment throughout the Warehouse for both internal use and shipment to customers. This includes imaging and setup of devices, troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices. ITSAs are also responsible for small projects within the Warehouse as well as team members for larger scale projects directed by more senior technicians. An IT Support Associate II is also expected to take initiatives in learning new technologies and pursue career development opportunities as presented in an effort to progress to higher level positions within the IT network. This position reports directly to the IT manager for the Warehouse. Physical Requirements: - Adherence to shift schedules and timeliness are key requirements - Willingness to work flexible shifts and scheduling, weekends, and holidays BASIC QUALIFICATIONS- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- High school or equivalent- Experience troubleshooting integrated and interdependent computer systems- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals ...

Energy Operations Manager (AMER), EPO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Amazon Energy Procurement Operations (EPO) team is looking for an Energy Operations Manager to join us. EPO manages energy supply contracts post their execution, provides controllership for financial and operational performance, and ensures our supply portfolio is compliant with external regulations, contract obligations as well as internal policies. You will be a part of the team responsible for managing the portfolio of the world’s largest corporate buyer of renewables.Our team is looking for an individual with a track record for managing programs, including planning, launching and executing initiatives that drive excellence. This role will support the management of our contracts in an assigned region, and will work collaboratively with stakeholders across the org to report, analyze and improve performance of our energy portfolio. The right candidate can manage multiple projects simultaneously, has an analytical skill set, and experience managing contracts. Key job responsibilities- Own the assigned portfolio of energy agreements and renewable power purchase agreements.- Act as a subject matter expert on executed energy agreements in designated markets, and own the management of the contractual obligations with counterparties.- Report and analyze performance in assigned portfolio, identifying impacts to our business units and our customers.- Support the management of the on-boarding process for new contracts with a large number of counterparties. Track progress and drive for successful completion.- Take part in shaping and implement the EPO programs (including contract management, financial performance and energy compliance with external and internal stakeholders) to meet the org’s goals and success metrics.- Plan and drive execution of initiatives to improve our energy operations. Continuously seek to invent and simplify in order to achieve further scale effect for Amazon’s management of its energy portfolio.- Work collaboratively with other AWS and Amazon teams to support the management of the energy programs.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor's Degree (BA/BS) required- 7 years of experience working in utility/energy industry in North America, in asset/contract management, settlements, market operations or similar role- 5-10 years of experience in managing cross-functional projects, initiatives and teams ...

Partner Development Manager, Expansion, AMER Technology Partnership Team, PDME Team

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for world class candidates to develop relationships and manage the success of our Independent Software Vendors (ISVs). As a partner development manager within AWS, you will have the exciting opportunity to build mind share and adoption of the AWS cloud computing platform across AWS’s most strategic business partners.We are always looking to improve and we also recognize there are many ways to lead and partner. We’re looking for a Think Big leader with diversity in thought who can add to our company skillset by bringing their unique industry knowledge and creativity to our organization. At Amazon, we live our professional lives by the Leadership Principals. When we hire, we look for those who are Amazonian rather than for someone who fits an exact resume mold. To us, Diversity in thought and experience is a good thing. We are hiring for attitude and training for skill because we recognize success takes many paths. We are looking for someone who can help us create the next version of what it means to be a great partner to our ISVs and is passionate about customers. We will coach the right fit. Responsibilities will include managing strategic relationships with our key ISV partners headquartered in Asia to help them grow their business in the Americas. Drive C-level, Product Team, Marketing, Field and Channel relationships. By establishing and growing business relationships, and driving partner plans with each assigned partner, you will be responsible for increasing top line revenue growth and overall market adoption of these ISV solutions running on AWS. The ideal candidate will possess both a partner background that enables them to drive successful partnerships, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers and AWS sales/field reps. They should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. The candidate must have driven complex campaigns and partner sales. The position also requires a strong technical acumen, along with working knowledge of the enterprise ISVs and IT landscape. Key job responsibilities- Manage and work with a select group of new and existing partners to define and execute joint sales and Go to Market (GTM) programs - Engage assigned partners field sales organization, channels and end customers to create and drive revenue opportunities for AWS - Working with cross-functional teams to create and execute strategic business plans, team development, and marketing enabling a partner to meet their goals- Evangelize the partners solution and value proposition internally through AWS and externally with partners & customers as identified by the partner - Driving specific partner sales revenue through management of regular pipeline, opportunities, and business reviews with the partner and all internal stakeholders - Work closely with the partner’s customer base to ensure they are successfully using AWS services - Establish AWS as the partner’s preferred cloud computing platform across all product and service lines - Work with CRM systems, data warehousing and other analytic tools to establish detailed metrics for tracking purposes- Prepare and give business reviews to the senior management team- Manage complex contract negotiations and serve as a liaison to the legal group.A day in the lifeWork with Technology Partners, AWS field sellers, AWS Partner Marketing, and AWS Partner management to drive demand for the partner's solution, create, facilitate and orchestrate joint co-sell opportunities that drive revenue opportunities. Track opportunity progress, report on business results, regularly participate in account and pipeline review calls. Be ruthlessly aware of progress to pipeline, revenue and Marketplace goals. Prepare and give business reviews to stakeholders and management team. Create and execute operational rigor including partner management, account management, and business reviews (internal/external). Help drive adoption of AWS Marketplace. Drive visibility of the AWS partner relationship.About the teamOur mission is to drive co-sell revenue with Technology Partners. We are trusted advisors and facilitators of the full co-sell cycle with our Partners and internal sellers. We help our Partners and internal sales teams come together as #onesalesteam with a shared vision and strategy in target accounts to drive revenue growth for AWS and our Partners. We liaison with other Amazon groups (e.g., APO, AGS US Sales teams, Marketing, etc.) to ensure co-sell cycles stay on track and on time. We don’t just stop at executing co-sell cycles – we also work with our Partners to drive Think Big/new initiatives/next opportunities. The team measures success by improving Builder/Partner/Customer experiences, achieving our pipeline and revenue goals, raising the visibility of our partnerships, driving AWS Marketplace adoption, and our own job satisfaction.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of partner sales or business development experience in the software/technology industry.- Experience driving partner go to market campaigns that include cross-functional teams across sales, marketing, and partners.- Experience engaging and influencing C-level executives.- Experience owning, driving and managing partnerships against quarterly targets.- Technical acumen, with experience driving emerging/disruptive technologies like open source software, virtualization and Software as a Service delivery models. ...

Customer Practice Manager, AMER-US-CST

Would you like a career that gives you opportunities to help customers change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS) within the Manufacturing Industry? Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with one or more Enterprise Manufacturing organizations. Our CPMs are accountable for helping Manufacturing customers develop a long-term AWS strategy. Together with customer teams and AWS partners, working closely with the Global Account Manager, the CPM oversees strategy execution in truly transformational, ground breaking projects.The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities- Helping shape Manufacturing customers’ long-term, strategic, transformational roadmaps, having a high.- Bias for Action to Deliver Results in ProServe and Platform bookings in the near term. - Establishing Executive relationships across Technology & Business groups, becoming a strategic advisor and expert with deep knowledge of the cross-section of the customers’ business and available technology solutions. - Preparing and presenting technical and commercial proposals to Manufacturing Chief Experience Officer (CxO) leaders that articulate accelerated business outcomes through cloud technologies.- Working with the AWS internal network, including specialist experts across AWS product and specialist resources as well as Account team, Partner team, Finance, and Legal.- Delivering on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Supporting scale through shared learnings and mechanisms across the Professional Services sales team.AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.The main focus of Professional Services is to help our customers with defining and accelerating their Cloud Journey using the Cloud Adoption Framework:- Digital Optimization - Helping our clients accelerate the migration of existing workloads and infrastructure into the cloud across multiple business units and regions- Digital Innovation - Defining new business applications and offerings making use of the latest powerful AWS capabilities such as; Data Analytics, IoT and Machine Learning.This customer facing role may require up to 50% travel to customer sites.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. EEO/AccommodationsAWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 8+ years of managing a book of business with sales and revenue targets in a consulting/professional services business setting- 3+ years working in the Industrial Manufacturing sector as a consultant or part of a Professional Services organization- Business development experience including multiyear, multiple service offering proposals resulting in contracts with +$10M total contract value.- Experience with CRM systems with a view of pursuits, progress, and pipeline conversion- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives. ...

NatSec Cloud Builder, National Security (NatSec) Professional Services (ProServe)

Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Amazon Web Services is looking for highly talented and technical consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:- Be great fun to work with at AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.- Enjoy working with Intelligence Community customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of Intelligence Community customers.- Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create truly innovative solutions built on AWS.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.If you have questions or would like to submit a referral, please reach out to Dan Hunt at dhuntmz@amazon.com.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applyingBASIC QUALIFICATIONS- 3+ years of design/implementation/consulting experience with distributed applications or equivalent education experience- 1+ years of software development tools and methodologies- Technical degree or equivalent experience- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Customer Solutions Manager, Federal Civilian

Are you passionate about shaping the future of the U.S. Federal Civilian agencies by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission ? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector Federal Civilian team to help customers realize sustained business value by accelerating their cloud transformation journey.Key job responsibilitiesWorking with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement, and governance of their cloud transformation journey.Value Realization: You identify and accelerate the customer’s realization of value throughout the cloud lifecycle through the adoption of AWS services, AWS partner solutions, AWS best practices, and other.Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners, and other.Governance: You establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.A day in the lifeEmpowered by an inclusive environment, work/life harmony, and career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud.You will work across AWS to apply your technical, business, and program management expertise to solve some of the most complex and challenging technology problems for our customers.Working backwards from the customer, you may define opportunities that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other.You will interface with partner and cross-functional teams, customer team members, and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with, and on behalf of your customer.You create, manage, and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use.Seeking a candidate who is willing to pass the Certified Solution Architect, Associate level within the first 6 months of employment.This position may require 25% - 40% travel dependent on geo and time of year. (geo-specific).About the teamWorldwide Public Sector CSMs are advocates that help customers invent and build in the cloud.• Working backwards from the Customer– we dive deep to understand context, vision, and strategic goals to proactively guide and accelerate cloud journeys.• Guided by Facts and Data – through our expertise, we inform priorities and influence the customer, AWS service, and best practices.• Focus on Excellence – we take pride in our knowledge and expertise in bringing the best solutions forward to achieve customer outcomes.• Simplification and Agility – we bring clarity to complexity and enable experience-based learning and iterative approaches to demonstrate results and value.• Inclusion, Diversity & Equity – we take intentional actions to support our authentic selves, celebrate diverse perspectives, and ensure opportunities for growth are available to all.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS• 5+ years of experience driving customer initiatives including 3+ years of customer facing experience, leveraging technology to deliver projects • Experience in project management and delivery and/or program-management• Demonstrated technical breadth in AWS and/or cloud fundamentals • Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers• Bachelor's degree or equivalent experience ...

Enterprise Service Manager (ESM), AWS Professional Services, AWSI Healthcare & Life Sciences

Are you interested in working with the largest organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Long term development of Customer vision and strategy* Engage with customers to understand their business drivers and customer portfolio* Identify & develop specific opportunities and supporting business cases* Demand creation, deal shaping, including estimations and deal pricing* Identifying and positioning appropriate contracts for Opportunities* Contract negotiations & follow on for SOW signature* Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues* Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery* Leading innovation and scoping workshops with Customers* Act as single person of contact for Customer executives, developing deep, trustful relations* Educate customers on AWS services and translate those into a clear business value proposition* Envision and inspire customers* Coaching Customer and Partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of experience in the Pharmaceutical Industry with experience across the pharmaceutical value chain with emphasis on Clinical Trials, Research and Development, Manufacturing, and Commercial- Experience selling to executive stakeholders in lines of business (R&D, Clinical, Manufacturing, and Commercial and IT)- Selling large ($10M+) cloud transformational deals- Understanding of cloud platform services, cloud-native architectures, and cloud infrastructure- Relevant experience in technology/software sales, pre-sales, or consulting ...

Environmental Program Manager, AWS Environmental Infrastructure Development

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of technical specialists and experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. You will partner with AWS stakeholders to develop regional and site-specific development strategies enabling the construction and operation of AWS datacenters and infrastructure. You will lead environmental due diligence for site selection and acquisition, develop and execute regional and site-specific environmental permitting strategies, manage environmental compliance during design and construction, and prepare for data center operations. This role requires regular engagement throughout the development lifecycle with multiple AWS stakeholders including Real Estate, Legal, Risk, Water, Design, Public Policy, Construction, and Operational teams, as well as external stakeholders including regulatory agencies, consultants, and contractors. A successful candidate in this role will have a proven track record of delivering multiple, high-priority projects with tight timelines that require strong communication with partner teams, outside consultants and counsel, and regulatory agencies. The candidate must have a strong understanding of multi-media United States environmental permitting, remediation, and compliance requirements associated with large-scale infrastructure including experience with Clean Water Act (CWA) 404 and NPDES permitting.The Amazon Web Services (AWS) Environmental team is looking for an experienced senior environmental program manager (PM) to manage environmental requirements during datacenter and infrastructure development in the Americas. The Environmental PM will be a key member of the Environmental Infrastructure Development team. Key job responsibilities- Assess environmental risks and requirements and develop mitigations and strategies to support data center siting and development strategies and site-specific project delivery. - Lead technical aspects of environmental due diligence, including Phase I and Phase II Environmental Site Assessments, regulatory and permitting evaluations, and natural, biological and cultural resource evaluations. - Deliver environmental permits, approvals, and plans to enable on-time and compliant construction and operations for new data center locations and expansion of existing sites. - Communicate environmental requirements, risks, and activities to internal and external project partners.- Coordinate with partner teams including Design, Water, Legal, Risk, Power, and others to optimize site designs to consider natural resource or operational constraints. - Develop site development and permitting strategies that are environmentally responsible and sustainable while meeting project timelines.- Lead regulatory agency interactions and negotiations in support of environmental permit acquisition and regional development strategies. - Develop, manage and track metrics to evaluate project successAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s degree in civil, environmental, or chemical engineering, environmental science, or related discipline.- 7+ years of experience delivering multi-media environmental due diligence, permitting, and compliance for existing sites and new development. - 5+ years experience conducting environmental due diligence for greenfield and brownfield sites, including Phase I and Phase II ESAs and support for investigative and remedial activities.- At least 3 years of project or task management experience for environmental permitting and/or due diligence projects. ...

HW Commodity Specialist, InfraOps Planning & Sourcing

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build, and maintain socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Join our team and be a part of history as we deliver results for the largest cloud services company on Earth! We seek an Inventory Planning Support Tech in the data center operations space.We are looking for a results-oriented individual to support the inventory planning teams in ensuring a high level of spare part availability. You will work daily with operation teams to manage server/networking ticketing queues and coordinate transfers of inventory between sites and countries, ensuring timely completion. In this role, you must be a self-starter, possess strong verbal and written communication skills. You must be detail-oriented and work independently to generate quality outputs in an ambiguous environment. You must have a professional demeanor and communicate appropriately with people at every level, from technicians to upper management.Operating in a fast-moving environment, you will be required to work autonomously, taking complete control and responsibility for achieving downstream part availability. This role provides an opportunity to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate. Key job responsibilities• Triage inflow and outflow of break/fix tickets for the Global Inventory Planning team. Validate ticket part request against bill of material. Update and reassign pending break/fix tickets with part recommendations. • Monitor and review inbound purchase order data, track inbound deliveries and ensure logistics receiving accuracy within the inventory management and financial systems. • Engage Logistics teams regarding inventory discrepancies and obtain an estimated part delivery time to site. • Log delivery issues into a tracker for fulfillment/ordering escalation and resolution. • Monitor report, to update ticket coding inaccuracies and update delivery status, tracking details, and ETAs within ticket. • Interface with Global Planning team members regarding part availability and ticketing trends. • Work closely with global Logistics teams for domestics and international inventory part transfers. • Provide updates and feedback to internal and external teams on a daily basis. • Provide accurate, valid, and complete information by using the right methods/tools. • Respond promptly to customer inquiries. • Sustain productivity metrics while managing multiple assignments at once, deal with ambiguity and rapidly-changing priorities.A day in the lifeYou will be part of the AWS Supply Chain team working with Global Stakeholders, Data Center Operation, TPMs, and System Engineers to address inbound tickets within a 3-day SLA. Our Inventory Planning Support Tech, at times, will be the first point of contact for our Infra-Ops teams globally. In this role you will communicate often with operational teams who require guidance or deep dives associated with part availability, part allocation details, and statuses of tickets pending triage. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Infra-Ops Planning & Sourcing (IPS) team aims to anticipate the need before it happens. If our pro-activity fails we re-actively fulfill the need. Hence, we deliver this service to our customers via 1- advance planning and/or 2- tickets. You will work cross-functionally to address tickets entering into our primary ticketing queues. As an HW Commodity Specialist you will address inbound tickets by providing timely updates and by reporting inventory issues found virtually that will impact part availability. BASIC QUALIFICATIONS• High school diploma, general education degree or equivalent• 1+ years of touch-typing skill or data entry experience• 1+ years of Supply Chain or Inventory Management experience • 1+ years of experience working with ERP or other Inventory Management Systems • 1+ year experience working with Excel ...