INFORM Act Account Compliance Risk Manager, Americas Account Compliance

The goal of the Americas Account Compliance team is to build seller trust by maintaining a consistent, high quality seller experience (SX) while also implementing effective controls to ensure regulatory and Amazon internal policy compliance. We are expanding our team and seeking a dynamic candidate to help manage our INFORM Consumers Act seller verification controls and obligations while maintaining an optimal SX as we grow. This role will report to the INFORM Program Manager and will support the program's efforts in maintaining effective controls for sellers as the program matures and develops.

The Account Compliance Risk Manager will be responsible for ensuring that the INFORM process runs smoothly on a daily basis. The role also requires that program metrics be monitored regularly to proactively identify and resolve emerging issues with deep dives also being performed on occasion to investigate potential issues raised by stakeholders when the need arises. The role will work collaboratively with other related functions within Account Compliance, including SX/Derisking and Escalation verticals.


Key job responsibilities
- Collaborate with INFORM Program Manager and stakeholders to create a comprehensive strategy to increase automation and efficiency within the INFORM program.
- Continuously monitor the health of the INFORM program by monitoring weekly metrics and observing and investigating any short-term trends that may be forming
- Provide input as to the strategic direction of the program through observation and stakeholder feedback
- Identify any recurring issues and own the problem solving process to both short-term mitigate and long-term resolve these issues
- Trigger and oversee First Time Verification (FTV) workflow to identify new INFORM-eligible sellers and their tax status each week
- Support INFORM-related internal reviews, such as internal audits and other assessments
- Provide strategic guidance and subject matter expertise to cross-functional teams on all things related to INFORM


About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.