We catch bad actors and stop online fraud; It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Program Manager to own a portfolio of global risk mitigation programs partnering with teams across the company to design, build, and maintain processes focused around risk mitigation and enforcement. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams to build protections, and partner with technology and science teams to build scalable risk detection systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.
Key job responsibilities
Key job responsibilities
- Develop and lead end-to-end execution of fraud and abuse programs and initiatives worldwide, coordinating efforts across business, science, analytics, legal, operations, technology and industry experts.
- Deep dive fraud and abuse trends, identify vulnerabilities, assess risk and implement measures to mitigate risk, close gaps and address abuse.
- Set up mechanisms including reports, KPIs and docs to drive engagement, measure performance and impact, highlight successes, challenges and areas of opportunity.
- Analyze large datasets and conduct investigations to ensure accuracy of actions and decisions.
- Define strategy and drive goals across multiple stakeholders and orgs. Conduct thorough investigations, providing meaningful summaries, recommendation, updates and escalation to leadership when goals are at risk.
- Influence teams, remove roadblocks, gain buy-in from tech and policy stakeholders to deliver in an ambiguous environment and ensure our recommendations are implemented.
A day in the life
This role is focused on managing a portfolio of programs focused on the goal of proactively mitigating risk in Amazon’s WW stores. Each day is different as new behaviors and trends are constantly discovered. You will regularly partner with investigation and data experts to finetune anomaly detection mechanisms and intake requests from WW teams to quickly analyze and execute key functions to stop abuse. You will coordinate with internal partner teams understand their priorities, capabilities, and workflows to see how/if your program should interact with their tools and goals. You will be making decisions that drive the strategic vision of your program in alignment with broader organizational goals and working with partner teams across Amazon to collaborate around strategic initiatives. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.
About the team
Our team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with data analysis and/or technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 7 languages, write code in 3 (mostly self taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.
Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.
BASIC QUALIFICATIONS
- 6+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent and collaborating to implement program deliverables
- Proven ability to deliver complex projects across multiple teams
- Experience developing a program from the ground up – developing the vision, mission, KPIs and roadmap and then executing on the plan as it aligns to broader organizations goals and strategies
- Proficiency in Microsoft Excel or other data analysis tooling/methodology
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience working in fast paced e-commerce organizations
- Strong statistical analysis skills
- Excellent written and verbal communication skills to communicate security and business risk to a broad range of technical and non-technical audiences.
- Demonstrated analytical and quantitative skills using hard data and metrics to back up assumptions and develop business cases.
- Analytical thinking with a natural tendency to use data in decision-making and prioritization
- Experience implementing repeatable processes and automation or standardization
- Strong critical thinker with the vision to work both tactically and strategically
- Skilled in demonstrating maturity, high judgment, and the ability to influence
- Exceptional ownership and bias for action: willing to move quickly and decisively
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.