Tempe

*This role is located in Tempe, AZ and is on site. No relocation assistance is provided for this role.*Amazon’s ROC, Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities- Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches - Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks - Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS) - Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. - Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Amazon’s ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS) • Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. • Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

As the Sr. Technical Program Manager in Workforce Solutions, you will lead program management in building all the technology-enabled recruitment process for Amazon. Innovation is the foundation of Amazon’s culture, fostering creative problem-solving, and a willingness to challenge the current state, and this role has opportunity to achieve that across the board. This team leads solution delivery and program management of the technology used by the organization, end-to-end, unlocking the boldest ambitions of the org. If solving some of the most human-centric and meaningful technical program challenges in the recruiting technology motivate you, this is the role you are looking for.The optimal candidate should be experienced in managing cross-cutting technical products and projects with industry-wide impact. You will have a proven track record of planning and delivering complex programs with multi-year roadmap, using incremental delivery methods. You have experience working on complex software systems in a customer-centric environment, driven cross-group teams spread across multiple geographies and handled communication from engineers to VPs. We expect you to write strategic documents and influence large groups of senior stakeholders. You are able turn ambiguous problems into simple solutions. A successful candidate for this possesses superb business judgment, a high degree of customer-obsession, has a track record of delivering results, is strong on collaboration, and is data driven.Key job responsibilitiesAs a successful candidate for the role, you will -• Work with engineering, product management, operations, marketing, legal, etc. to deliver the Hiring solution, globally• Manage complex cross team programs from ideation to delivery • Create transparency and predictability with roadmaps, planning, and partner management • Manage delivery schedules and emergent tasks while mitigating risks, managing tradeoffs, and eliminating blockers • Participate in architectural decisions, surfacing and mitigating technical risks, driving complex integrations with internal and 3rd party solutions, retiring technical debt, and identifying opportunity to create operational efficiencies • Set and embody the team culture and standards consistent with Amazon’s leadership principals • Drive alignment with leadership in recruiting and partner tech teams
About the teamWorkforce Solutions (WS) is a horizontal, multi-discipline organization whose mission is to build the best people-forward technology to enable corporate recruitment for Amazon, globally. We build the intelligent technology products Amazon uses to make the right hiring decisions, every time, while being more equitable and candidate-centric in the end-to-end experience. We accomplish this by using our ability in product and program management, and design/research. Our portfolio of products is global (built mostly on native AWS), accounting for recruitment for all corporate roles. From the candidate-facing job site, to ensuring the role is filled - we build the entire gamut. We value people-centric solutions, and open exchange of ideas. We are uncompromising in our product and service north star, but flexible in the paths to achieve that goal. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- PMP/PMI project management certified. ...

Within the Gen AI/ML Specialist organization, this position is part of the Worldwide Specialist Solution Architecture Team, where you will join a global team for Amazon QuickSight (inclusive of Amazon Q). You will help guide customers in their adoption of Q and QuickSight through the creation of scalable enablement mechanisms, deep dive technical guides, and 1:1 engagement with customers as they evaluate service capabilities. You partner with technical and field teams across AWS and bring the voice of the customer into our product development roadmap.Key job responsibilities- Design and develop solutions and prototypes for customers that make the best use of Amazon QuickSight, including Generative BI capabilities of Amazon Q in QuickSight, and educate customers on how to integrate dashboards and Q&A experiences into their custom applications. - Collaborate with AWS field sales, training, and support teams to ensure customer success. - Create reusable customer content, such as demos, presentations, documentation, blogs, etc that will drive adoption of Amazon QuickSight. - Act as technical liaison between customers and the service engineering teams, providing product improvement feedback to AWS developers and accelerating the adoption of new features in customer deployments. - Share what you know by capturing best-practice knowledge from engineering and field teams, including reference architectures and patterns amongst the worldwide AWS solution architect community in order to build a strong worldwide database, analytics and AI/ML community. -- Evangelize AWS services and solutions that benefit customers and publicly speak at events such as AWS Summits and AWS re:Invent.A day in the lifeour daily schedule will be a mix of solving customers' challenges and creating scalable assets to further promote the knowledge and understanding of Amazon QuickSight and Amazon Q in QuickSight. You will collaborate with field teams to drive successful customer outcomes, as well as collaborate with service teams to incorporate customers' feedback into the roadmap. You will work closely with Go-To-Market (GTM) Specialist counterparts to develop a strategy to drive customer adoption further in your territory through 1:1 customer engagement and 1:many virtual and in-person events.About the teamThe Amazon QuickSight WW GTM and SA teams sit within the GenAI & ML WW Specialist Org (WWSO). The teams cover Amazon QuickSight and Amazon Q in QuickSight (Q being a GenAI feature set in QuickSight) and align with Amazon Q Business GTM and SA teams to build joint GTM strategies focused on helping business users be more proficient with data. This is a fun, dynamic team covering a rapidly evolving space of applying GenAI technologies to business users in an enterprise.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Experience with one of the following programming languages: Python, Ruby, Node.js, C#, or C++- Experience with two or more of the following: networking fundamentals, security, storage or databases (relational or NoSQL), operating systems (Unix, Linux, or Windows) ...

The Global Procurement Central Services (GPCS) AMER team is seeking a Program Manager to drive key initiatives across our global organization. This role manages the integration of building launches, site type retrofits, and site decommissions. In addition, the role focuses on cost reduction and process improvement projects for the GPCS AMER team. You will work cross functionally across Global Procurement Operations (GPO) pillars including Category Management, Supplier Management, and Site Procurement while partnering with operations and suppliers to balance risk and efficiency in our global supply chain. This role will be required to invent and simplify and continually rethink how we manage inventory and execute our processes.The Global Procurement Central Services (GPCS), reporting into the Global Procurement Organization (GPO), ensures that Amazon gets value for money for non-inventory goods to provide the Fulfillment Centers with the necessary shipping supplies they need to operate smoothly. This includes securing the constant flow of packaging goods and services, supplied at the best overall value to the business on a day to day basis, Blanket Purchase Order management, Key Performance Indicators (KPI) bridging ownership, Accounts Payable invoice hold resolution, site launch support, and escalation management. GPCS currently provides these services for ~1600 sites across 15 countries. The team has two divisions: GPCS AMER and GPCS EMEA. Key job responsibilities- Facilitate the integration of building launches, site type retrofits, and site decommissions for the execution portion of the GPCS Amer team.- Oversee the adoption and improvement of standard work.- Implement measurement controls (metrics and reports) for launch initiatives - Work with cross-functional teams to solve complex problems - Work with technology teams and product managers to develop new tools and systems to support the growth and scalability of the business- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Manage stakeholder relationships and internal processes, and define standards - Manage multiple complex cross-regional and cross-functional projects end-to-end- Monitor Launch metrics, and report on the status of key objectives through MBRs- Develop, execute, and drive scalable programs, standard work initiatives, and adoption across multiple organizations and teams- Partner with internal teams to identify problems and real-time solutions, including data analytics and reportingAbout the teamThe GPCS team is a global team responsible for ordering, forecasting, and demand planning for non-inventory goods and services. We prioritize our operations customers while developing strong relationships with suppliers, and key stakeholders across the Global Procurement Organization and other Amazon businesses. Our team centralizes non-inventory processes in order to drive standardization, cost reduction, and efficiencies, and operates on a 24/7 basis to provide consistent support to stakeholders. Please reach out to the hiring manager for additional details.BASIC QUALIFICATIONS- 2+ years of program or project management experience- 2+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

The goal of the Americas Account Compliance team is to build seller trust by maintaining a consistent, high quality seller experience (SX) while also implementing effective controls to ensure regulatory and Amazon internal policy compliance. We are expanding our team and seeking a dynamic candidate to help manage our INFORM Consumers Act seller verification controls and obligations while maintaining an optimal SX as we grow. This role will report to the INFORM Program Manager and will support the program's efforts in maintaining effective controls for sellers as the program matures and develops.The Account Compliance Risk Manager will be responsible for ensuring that the INFORM process runs smoothly on a daily basis. The role also requires that program metrics be monitored regularly to proactively identify and resolve emerging issues with deep dives also being performed on occasion to investigate potential issues raised by stakeholders when the need arises. The role will work collaboratively with other related functions within Account Compliance, including SX/Derisking and Escalation verticals.Key job responsibilities- Collaborate with INFORM Program Manager and stakeholders to create a comprehensive strategy to increase automation and efficiency within the INFORM program.- Continuously monitor the health of the INFORM program by monitoring weekly metrics and observing and investigating any short-term trends that may be forming- Provide input as to the strategic direction of the program through observation and stakeholder feedback- Identify any recurring issues and own the problem solving process to both short-term mitigate and long-term resolve these issues- Trigger and oversee First Time Verification (FTV) workflow to identify new INFORM-eligible sellers and their tax status each week- Support INFORM-related internal reviews, such as internal audits and other assessments- Provide strategic guidance and subject matter expertise to cross-functional teams on all things related to INFORMAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience in program requirements definition, together with data and metrics leveraging to drive improvements- Combined 5+ years of KYC, INFORM Consumer Act, or other AML-related experience ...

The Risk Manager II will support the operations of the Organized Retail Crime (ORC) Hub, a collaborative platform launching in 2025 that enables brands, law enforcement agencies, and retail partners to directly report and coordinate investigations with Amazon investigators to identify and remove stolen goods being sold on the Amazon store. The ORC Hub strengthens the collective fight against ORC by facilitating real-time information sharing and coordinated intervention between Amazon and its external stakeholders.Sitting within the Inventory Trust organization, the ORC team supports the organization's mission of ensuring that counterfeit, fraudulent, stolen, or otherwise illegal inventory within the Amazon network is identified and removed from the supply chain, denying bad actors the ability to abuse the Amazon fulfillment ecosystem. In this role, the Risk Manager II will leverage data-driven strategies, cross-functional collaboration, and innovative technologies to proactively prevent, detect, and disrupt ORC activities impacting the Amazon store.Key job responsibilities- Conduct initial reviews of escalations submitted to the ORC Hub, requesting any necessary clarifications or additional information from the partners.- Utilize a range of external and internal tools and data sources to thoroughly investigate the escalated ORC cases, identifying the scope of dishonest activity and any bad actors involved.- Collaborate closely with external partners throughout the investigative process, providing relevant information to support their own efforts and furnish evidence to law enforcement for investigations.- Work with Amazon's team of cybercrime attorneys to ensure investigations are conducted properly and in accordance with legal requirements.- Document all investigation findings and actions taken within the ORC Hub, maintaining organized case files and ensuring each escalation is properly resolved and archived.- Analyze the data and intelligence gathered through the ORC Hub to help enhance Amazon's automated detection mechanisms for combating organized retail crime.- Stay up-to-date on the latest ORC trends, tactics, and best practices to continuously improve the ORC Hub's capabilities and responsiveness.Provide regular reporting and recommendations to leadership on the performance and impact of the ORC Hub initiative.A day in the lifeThe day begins by triaging new ORC Hub escalations, reaching out to partners to gather details. Diving into internal data, the Risk Manager II traces transactions, maps supply chains, and documents findings to build comprehensive case files. Collaborating with cybercrime attorneys, they support legal actions, and initiate internal enforcement actions. Analyzing trends, the Risk Manager II identifies opportunities to enhance Amazon's detection models. Throughout the day, they maintain close communication with external partners, exhibiting strong investigative skills to disrupt ORC rings targeting the Amazon store.About the teamThe Organized Retail Crime (ORC) team at Amazon plays a critical role in protecting the integrity of the company's store and supply chain. This specialized team leverages sophisticated data analytics, industry collaboration, and innovative technologies to prevent, detect, and disrupt the activities of organized bad actor networks engaged in the theft, fraud, and resale of products. By working closely with brands, law enforcement agencies, and retail partners, the ORC team gathers intelligence, coordinates targeted investigations, and supports legal action to hold bad actors accountable. Through these multifaceted efforts, the ORC team safeguards the customer experience, supports Amazon's selling partners, and contributes to the broader fight against ORC impacting the entire industry.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- 5+ years of program or project management experience- 5+ years of program requirements definition and data and metrics leveraging to drive improvements experience- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience handling confidential information- Experience with SQL and Excel- Experience with research and investigation skills or equivalent ...

What we do?Sort Tech builds the technologies and services that enable manual and automated movement of packages across Amazon’s worldwide transportation facilities, including Fulfillment Centers, Inbound Receive Centers, Sort Centers, Amazon Air Gateways and Delivery Stations. We build visibility platforms that enable Operations to monitor and refine their volume and staffing, and optimize their processes. Our systems process millions of packages a day and ensure Amazon meets the customer delivery promise. Our mission is to build the most efficient and optimal transportation system on the planet using our engineering muscle as our biggest advantage.We are looking for Software Engineers with solid software engineering experience involving solving complex problems. You will work on key initiatives supporting our rapid evolution and growth of the transportation network and in the process solve some of our most challenging problems.If you're an SDE who thrives on solving large-scale, high-stakes operational challenges, this is your chance to make a tangible difference at the core of Amazon's world-class logistics engine.Key job responsibilitiesIn this role you will:* Write high-quality, efficient and testable code* Build highly available, secure, distributed systems in a microservice architecture.* Collaborate with some of the best engineers in the industry to work on complex challenges in large-scale computing and find out what it takes to engineer systems at “Amazon Scale”* Own and operate the systems that you build based on real-time customer data.* Contribute and drive planning, implementation, testing, operations, and process improvement as a member of an Agile team.About the teamThe team's vision is to enable associates and robots to safely and efficiently move packages and containers throughout all of Amazon's transportation facilities enabling Amazon to deliver on its customer promise.The Core Load team is responsible for all of the loading processes within the dock operations. This team works as the interface between in-building operations and the dock loading operations including decomposing broader network-level distribution plans into a granular per site-level Load/UnLoad plan. The team focuses on orchestrating and directing resources to improve load fullness and overall dock & load efficiency.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Business Area: Operations – Procurement We make sure Amazon gets value for money every time it buys non-inventory goods and services for its Fulfillment Centers (FCs) and corporate business. It’s a fast-paced operation that supports growth and change, works with every department and is driven by Key Performance Indicators – and there’s plenty of healthy competition. We work individually and as part of teams, meeting regularly to cement our relationships and approach. The Site Procurement Operations Center (SPOC), reporting into the Global Procurement Organization (GPO), ensures that Amazon gets value for money for non-inventory goods to provide the Fulfillment Centers with the necessary shipping supplies they need to operate smoothly. The team has two divisions: North America (NA) and Europe (EUK). As a supply chain specialist, you will provide functional support to a group of Fulfillment Centers (FCs) for all aspects of procurement. The number of FCs within a group will depend on FC size and other relevant parameters. This includes securing the constant flow of packaging goods and services, supplied at the best overall value to the business on a day to day basis, Blanket Purchase Order management, Key Performance Indicators (KPI) bridging ownership, Accounts Payable invoice hold resolution, site launch support, and escalation management. SPOC currently provides these services for ~1200 sites across 14 countries.SPOC NA is a 24/7 team (shifts both days and nights) supporting Operations & the Field Procurement team and working in our office in Tempe, Arizona. Based on business need, our Specialists are slotted into different shifts. You may be required to work Days, Nights or Weekends. You must be open to any shift.Key job responsibilities· In partnership with the Supply Chain Leadership, provide support for the fulfillment centers, including: forecasting of non-inventory products, inventory management, non-inventory flow and space models, cycle counts, procurement transaction and expediting support· Develop deep knowledge of non-inventory items and align with like buildings to drive best practices· Ensure best practices are being shared and implemented· Work in partnership both internally and with suppliers to develop innovative solutions to provide Supply Chain support to the Operations network· Coordinate the demand identification, procurement, and inventory management of all non-merchandise items required for building operation. This includes corrugate, packing materials, labor and janitorial services, etc.. Partner with Accounts Payable, Suppliers and various internal teams to ensure timely resolution of vendor payment issuesBASIC QUALIFICATIONS· High school or equivalent diploma or equivalent professional or military experience · 1+ year working in data analysis and formula creation in Microsoft Excel · 1+ year working with Microsoft Outlook management and rule creation · Key performance indicator (KPI) reporting experience in operations · Ability to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays on-site in Tempe, Arizona ...