We're seeking an experienced, collaborative, and enthusiastic individual to serve as the Head of Spoken Word Operations, overseeing the strategy and execution across North America, Latin America, and Spain. In this critical leadership role, you will manage a global team and work closely with cross-functional partners at Amazon Music to build meaningful relationships with external stakeholders, providing a best-in-class experience to our partners and ensuring creators are positioned for success on Amazon Music. You will lead the development and management of select priority partnerships in the United States, cultivating robust relationships with podcast creators, audiobook publishers and production teams. You will be responsible for ensuring a seamless, top-tier customer experience that exceeds expectations. The ideal candidate will be a self-driven, results-oriented professional with a proven track record of success in a fast-paced, innovative environment. You should possess a unique blend of experience and a customer-centric attitude that will allow you to thrive in this dynamic, high-impact role. Excellent interpersonal skills, strategic thinking, and a passion for the evolving podcast landscape are essential.
Key job responsibilities
- Manage and mentor a team of spoken word country managers, providing guidance, coaching, and professional development opportunities.
- Collaborate with cross-functional teams, including marketing, product, finance, and legal, to align team efforts with broader business goals.
- Manage regional events strategy and execution.
- Develop scalable programs for mid and small-sized creators.
- Manage podcast and audiobook partner portfolio, ensuing you and the team are providing a seamless white-glove customer experience by maintaining scheduled communications and alignment on cross-promotional opportunities.
- Develop and coordinate creator education programs.
- Negotiate and secure creative cross-promotional campaigns with creators, publishers and networks.
- Develop and implement a multi-channel, multi-format content marketing plan that supports messaging priorities and aligns business goals.
- Track campaigns and perform analyses as needed to monitor effectiveness; communicate results to key stakeholders.
- Be an evangelist for spoken word content on AM, explaining the product and value prop to both experienced and emerging partners.
- Execute promotional campaigns by coordinating approvals with partners.
- Attract and build partnerships with creators, identifying imaginative ways to use Amazon Music tools to drive engagement with creators.
- Work with Product team to encourage features that improve partnerships and creator tools.
BASIC QUALIFICATIONS
- 5+ years of work experience in a content partnerships or marketing/promotions role with the ability to manage relationships with media executives and content creators.
- People management experience, with proven ability to train and develop high-performing teams of 5 or more individuals
- Excellent understanding of the spoken word/audio landscape including the publisher and creator ecosystems.
- Ability to work effectively across internal and external organizations.
- Self-starter who is customer obsessed, detail oriented, and an enthusiastic team player.
- Ability to drive your own work independently, leading multiple projects with many stakeholders.
- Demonstrated success in achieving aggressive short, medium and long-term goals.
- Exceptional verbal and written communication skills.
PREFERRED QUALIFICATIONS
- Bilingual, English and Spanish.
- Experience managing global teams and partnerships.
- Exceptional judgment and discretion in handling sensitive and confidential issues and topics.
- BA/BS Preferred.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,400/year in our lowest geographic market up to $195,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.