The team is responsible for operational support for search front-end services and mitigating high severity events. We actively lead efforts to improve the customer experience by maximizing availability, quality, and performance.
We use an Operational Excellence (OE) program to continuously improve our processes. We partner with teams across Amazon Search to achieve highly-resilient systems, share knowledge, and automate away operational burden. We are strong advocates of a healthy work-life harmony, and continually focus on ensuring happiness within our team.
Key job responsibilities
Operational Excellence: We protect the Search customer experience and eliminate operational load. We mitigate, resolve high severity events and prevent their recurrence by owning the post-incident analysis process. We have a well established OE program to identify and drive resolution of cross-service and inter-service issues, review operational metrics, and investigate Service Level Objective (SLO) breaches.
Systems Development: We develop and own innovative software solutions. We automate incident response workflows, assist engineers on call with root-causing of high severity events, and present mitigation options. We constantly automate processes through our operational excellence program, pager load budgeting system, and top root causes evaluation.
On-Call Responsibility: The team operates a follow the sun on-call rotation with a frequency of one week on-call in every five weeks. The rotation is daytime only with handoffs between the Tokyo, Dublin, and Palo Alto teams. The on-call represents Search during large scale events in production, leads and co-ordinates calls to quickly mitigate customer impact.
Career Growth: We care about your career aspirations. We want you to grow and progress in Amazon. We will facilitate your growth through an increase in scope of the projects you work on over time, and that can also include working on projects for partner teams to experience new, and interesting challenges.
BASIC QUALIFICATIONS
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- 2+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience
PREFERRED QUALIFICATIONS
- Experience in automating, deploying, and supporting infrastructure
- Experience with distributed systems at scale
- Are enrolled in or have completed a Bachelor's degree in computer science, computer engineering, or related field
- Experience building services using AWS products
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,200/year in our lowest geographic market up to $202,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.