Palo Alto

The Amazon Search Mission Understanding (SMU) team is at the forefront of revolutionizing the online shopping experience through the Amazon search page. Our ambition extends beyond facilitating a seamless shopping journey; we are committed to creating the next generation of intelligent shopping assistants. Leveraging cutting-edge Large Language Models (LLMs), we aim to redefine navigation and decision-making in e-commerce by deeply understanding our users' shopping missions, preferences, and goals. By developing responsive and scalable solutions, we not only accomplish the shopping mission but also foster unparalleled trust among our customers. Through our advanced technology, we generate valuable insights, providing a guided navigation system into various search missions, ensuring a comprehensive and holistic shopping experience. Our dedication to continuous improvement through constant measurement and enhancement of the shopper experience is crucial, as we strategically navigate the balance between immediate results and long-term business growth.We are seeking an Applied Scientist who is not just adept in the theoretical aspects of Machine Learning (ML), Artificial Intelligence (AI), and Large Language Models (LLMs) but also possesses a pragmatic, hands-on approach to navigating the complexities of innovation. The ideal candidate will have a profound expertise in developing, deploying, and contributing to the next-generation shopping search engine, including but not limited to Retrieval-Augmented Generation (RAG) models, specifically tailored towards enhancing the Rufus application—an integral part of our mission to revolutionize shopping assistance. You will take the lead in conceptualizing, building, and launching groundbreaking models that significantly improve our understanding of and capabilities in enhancing the search experience. A successful applicant will display a comprehensive skill set across machine learning model development, implementation, and optimization. This includes a strong foundation in data management, software engineering best practices, and a keen awareness of the latest developments in distributed systems technology. We are looking for individuals who are determined, analytically rigorous, passionate about applied sciences, creative, and possess strong logical reasoning abilities.Join the Search Mission Understanding team, a group of pioneering ML scientists and engineers dedicated to building core ML models and developing the infrastructure for model innovation. As part of Amazon Search, you will experience the dynamic, innovative culture of a startup, backed by the extensive resources of Amazon.com (AMZN), a global leader in internet services. Our collaborative, customer-centric work environment spans across our offices in Palo Alto, CA, and Seattle, WA, offering a unique blend of opportunities for professional growth and innovation.Key job responsibilitiesCollaborate with cross-functional teams to identify requirements for ML model development, focusing on enhancing mission understanding through innovative AI techniques, including retrieval-Augmented Generation or LLM in general. Design and implement scalable ML models capable of processing and analyzing large datasets to improve search and shopping experiences. Must have a strong background in machine learning, AI, or computational sciences.Lead the management and experiments of ML models at scale, applying advanced ML techniques to optimize science solution.Serve as a technical lead and liaison for ML projects, facilitating collaboration across teams and addressing technical challenges. Requires strong leadership and communication skills, with a PhD in Computer Science, Machine Learning, or a related field.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience with Large Language Models- Experience programming in Java, C++, Python or related language ...

Come transform Amazon Search using Large Language Models (LLMs). We are building new approaches to bring in a step change to both Amazon Rufus and Amazon Search.You will innovate with your team to provide delightful answers to customers by incorporating world knowledge in matching and ranking models, and helping the models deeply understand semantic meaning in descriptive and conversational queries such as "light tent for snow camping with my son", “best toys for on the go” or “cheap plus size summer pajamas”.Key job responsibilities- You will analyze large scale datasets- define metrics that reflect customer experience- invent techniques that improve capabilities such as understanding of natural language queries, questions and conversations- test your ideas in controlled experiments- train, fine-tune and align Large Language Models (LLMs).- distill Large Language Models into Fast Language Models and deploy them to operate at Amazon scale with imperceptible latenciesBASIC QUALIFICATIONS- 3+ years of building machine learning models for business application experience- PhD, or Master's degree and 6+ years of applied research experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning ...

The Amazon Search team creates powerful, customer-focused search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, Amazon Product Search services go to work. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day. Our Search Relevance team works to maximize the quality and effectiveness of the search experience for visitors to Amazon websites worldwide.The Search Relevance team focuses on several technical areas for improving search quality. In this role, you will invent universally applicable signals and algorithms for training machine-learned ranking models. The relevance improvements you make will help millions of customers discover the products they want from a catalog containing millions of products. You will work on problems such as predicting the popularity of new products, developing new ranking features and algorithms that capture unique characteristics, and analyzing the differences in behavior of different categories of customers. The work will span the whole development pipeline, including data analysis, prototyping, A/B testing, and creating production-level components.Joining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), one of the world’s leading Internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California.Please visit https://www.amazon.science for more informationBASIC QUALIFICATIONS- Master's degree ...

We are seeking a Sr. Financial Analyst to join the Finance Team supporting and partnering with the Amazon Search team in the Shopping org. We at Shopping finance are at the intersection of Amazon Retail and Shopping Technology. We are insightful, influential, inquisitive, and analytical. We collaborate across organizations, celebrate and leverage diverse perspectives, and support our peers to excel both at work and away from work. As a Sr. Financial Analyst, you will work closely with finance and business leaders to develop financial models, provide analytical insights to assist in evaluating new business concepts, turn insights into operational measurements, and identify paths to improve the planning and reporting process.Key job responsibilities- Collect, analyze and manage quantitative data to create meaningful analyses and build financial models that drive business decisions.- Create, improve, and maintain reports for key financial and operation metrics.- Analyze monthly financial and business metrics, report on key trends vs. plan, peel back the layers to understand underlying drivers of financial performance.- Perform Month end close related activities.- Execute monthly, quarterly, and ad-hoc operating expense reports for the Search org.- Partner with finance technology partners to identify opportunities to create efficiencies, streamline reporting and planning of infrastructure expenses and drive automation.- Partner with business teams to enable success in the annual Goals process.- Drive continuous improvement and standardization of processes, including implementation of best practices, and collaborate with other teams.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting or related field- 3+ years of tax, finance or a related analytical field experience ...

The Amazon Search team creates powerful, customer-focused search and advertising solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, Amazon Search services go to work. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day. Our Search Relevance team works to maximize the quality and effectiveness of the search experience for visitors to Amazon websites worldwide. Amazon’s large scale brings with it unique problems to solve in designing, testing, and deploying relevance deep-learned models. We are seeking a strong software engineer to join the Search Relevance team and build data infrastructure to cater the needs to build deep learned models.In this role, you will: * Design, develop and deploy ML Data infrastructure for search ranking at Amazon scale. * Be curious. You will work alongside systems engineers, machine learning scientists, and data analysts. Your effectiveness and impact will depend on discussing problems with and learning from them. * Take ownership and understand the needs of various search teams (including search science teams), distil those into coherent projects, and implement them with an eye on long-term impact. You will see the fruits of your efforts used by hundreds of millions of users. * Be a leader. You will use your expertise to set a high bar for the team, mentor team members, set the tone for how to take on and deliver on large scale complex projects. * Be ambitious. You will find and eagerly tackle hard problems. The phrase ‘can’t be done’ should energize you. * Be customer focused. You will work backwards from customer problems, figure out elegant solutions, and implement them for speed and scalability. * Join a highly talented team of Engineers working on solving interesting problems in a fun and collaborative environment. * Get exposure to large scale use of various AWS components such EC2, S3, EMR, Sagemaker etc. * Have access to the vast technical tools and resources of Amazon. Joining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), one of the world's leading internet companies.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- Experience in machine learning, data mining, information retrieval, statistics or natural language processing ...

Do you want to help define the future of Go to Market (GTM) at AWS using generative AI (GenAI)? AWS Specialist Solutions Architects (SSAs) are technologists with deep domain-specific expertise, able to address advanced concepts and feature designs. As part of the AWS sales organization, SSAs work with customers who have complex challenges that require expert-level knowledge to solve. SSAs craft scalable, flexible, and resilient technical architectures that address those challenges. This might involve guiding customers as they refactor an application or designing entirely new cloud-based systems. Do you enjoy solving novel and unique technical challenges for customers? Become an AWS GenAI Specialist SA!Within the GenAI/ML Specialist organization, this position is part of the Worldwide Specialist Team, where you will lead the global GTM plan for Amazon Q Business. You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in your domain. You partner with technical and business teams across AWS and bring the voice of the customer into our product development roadmap. The WW team sees the big picture and sets the plan so the world’s most customer obsessed technical teams can make history.Key job responsibilities* Serve as a specialist advisor for Amazon Q Business, developing scalable best practices and educating the broader community* Assist customers in building production-ready solutions, including complex integrations with existing systems* Engage with customer executives to shape technology strategy and envision innovative solutions* Drive high-level discussions across organizations, represent the company at conferences, and communicate effectively to diverse audiences* Support new service launches, incubate new business, and influence product roadmap through close collaboration with internal teams and external customersAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- BS/MS in Computer Science, Data Science, Engineering, or related field (or equivalent experience)- 7+ years of hands-on experience building and deploying cloud solutions- Experience developing enterprise search solutions integrating multiple datasources (e.g., Sharepoint, Confluence, Salesforce)- Hands-on experience with Large Language Models, RAG-based systems, and Vector databases- Excellent communication and presentation skills for collaborating with internal and external stakeholders ...

Amazon.com’s Search org is looking for an engineer to join our Palo Alto team. Search Productions Operations is a follow-the-sun team distributed over three worldwide locations and is responsible for running one of the Internet's largest search infrastructures that powers Amazon’s retail websites.The team is responsible for operational support for search front-end services and mitigating high severity events. We actively lead efforts to improve the customer experience by maximizing availability, quality, and performance.We use an Operational Excellence (OE) program to continuously improve our processes. We partner with teams across Amazon Search to achieve highly-resilient systems, share knowledge, and automate away operational burden. We are strong advocates of a healthy work-life harmony, and continually focus on ensuring happiness within our team.Key job responsibilitiesOperational Excellence: We protect the Search customer experience and eliminate operational load. We mitigate, resolve high severity events and prevent their recurrence by owning the post-incident analysis process. We have a well established OE program to identify and drive resolution of cross-service and inter-service issues, review operational metrics, and investigate Service Level Objective (SLO) breaches.Systems Development: We develop and own innovative software solutions. We automate incident response workflows, assist engineers on call with root-causing of high severity events, and present mitigation options. We constantly automate processes through our operational excellence program, pager load budgeting system, and top root causes evaluation.On-Call Responsibility: The team operates a follow the sun on-call rotation with a frequency of one week on-call in every five weeks. The rotation is daytime only with handoffs between the Tokyo, Dublin, and Palo Alto teams. The on-call represents Search during large scale events in production, leads and co-ordinates calls to quickly mitigate customer impact.Career Growth: We care about your career aspirations. We want you to grow and progress in Amazon. We will facilitate your growth through an increase in scope of the projects you work on over time, and that can also include working on projects for partner teams to experience new, and interesting challenges.BASIC QUALIFICATIONS- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- 2+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience ...

We are reimagining Amazon Search by introducing an interactive conversational experience that makes finding the perfect product easier than ever. With our state-of-the-art Large Language Model (LLM) innovations, you can now ask product-related questions, compare products, receive personalized suggestions, and more—all through a fast and reliable natural language conversation. This is just the beginning of a new era in online shopping, and the future is yours to shape.We're searching for pioneers who are passionate about technology, innovation, and customer experience, and who are ready to make a lasting impact on the industry. You'll be working with talented scientists, and engineers to innovate on behalf of our customers. If you're fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey and change the world of eCommerce forever!BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

The Amazon Search Ranking and Relevance team is responsible for helping customers find relevant products that meet their expectations in terms of price, quality, and convenience. Our goal is to make shopping easy and enable customers to shop with confidence.We are currently seeking a Principal TPM to join our team and utilize machine learning (AI, ML) to enhance the Amazon Search experience. The mission of this role will be to ensure that customers perceive Search as a trusted friend that directly answers their questions, assists them in exploring Amazon's extensive selection, and empowers them to shop with confidence, knowing that they have made the right choice.Key job responsibilitiesAs the Principal TPM for Search Ranking and Relevance, your role is to create and execute the vision and strategy for the Relevance team's new products. Your focus is on delivering excellent shopping experiences for customers by understanding their shopping intents and incorporating relevant features on the search page. The ideal candidate should have experience in a fast-paced environment and a strong bias for action.You will collaborate with global teams to identify and prioritize needs, influence the organization, and create high-quality search experiences. Your expertise in search engines and recommender systems will be crucial in expanding beyond the current offerings. Success in this role requires a customer-centric approach, innovative thinking, and effective communication.Working closely with a team, you will create scalable shopping experiences that contribute to a delightful shopping experience for Amazon customers. This is a technical role that may require a tech assessment.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:Medical, Dental, and Vision CoverageMaternity and Parental Leave OptionsPaid Time Off (PTO)401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamWithin the Search Relevance and Ranking team, our mission is to empower customers to shop effortlessly and confidently. We achieve this by providing relevant products and information through a well-organized interface. This is made possible by utilizing AI and ML models to gain deep insights into customer behaviors and preferences. By doing so, we ensure the delivery of the most relevant results that align with customer goals. Our access to a wealth of data enables us to create smarter and personalized experiences for both customers and selling partners using machine learning.Our team is known for its high motivation, collaborative culture, and genuine enthusiasm for the work we do. We uphold strong entrepreneurial values and maintain a proactive approach. In this role, you will address customer challenges, define a strategic vision, prioritize, and invest in innovative recommendation technology. Additionally, you will create innovative models and tailored search experiences globally and across all devices. This high-impact role requires creative thinking and enjoys strong executive support.As a leader, you will promote teamwork, collaboration, and commitment among diverse teams, ultimately delivering a satisfying customer experience. You will have full ownership, from strategy development to execution, performance assessment, and daily oversight of search relevance and ranking programs.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

The Amazon Search team creates powerful, customer-focused search and advertising solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our services go to work. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day. This position will develop economic frameworks for selecting products into customer consideration sets, develop a theoretic framework of the search process and customer frictions that lends to policy evaluation, and create frameworks for coordinating product discovery with other marketplace decision systems like ordering, pricing, and delivery optimization.The ideal candidate will have outstanding Economics knowledge, demonstrated strength in practical and policy relevant structural econometrics, strong collaboration skills, proven ability to lead highly ambiguous and large projects, and a drive to deliver results. They will work closely with Economists, Data / Applied Scientists, Engineers, and Product leads to integrate economic insights into policy and production systems Familiarity with informational retrieval and recommender systems is a plus but not required.Key job responsibilitiesThis role is responsible for creating mechanisms (metrics, models, mechanism) that optimize search while accounting for effects on the entirety of the Amazon Stores. Some example projects include:* Develop an economic frameworks for selecting products into customer consideration sets. Utilizing demand estimation, internalizing spillovers (e.g. menu effects), and incorporating long term effects on customer beliefs. We want to embed economics into state of the art list-wise ranking models.* Develop a means of valuing newly launched products and how the impact all aspects of the experience (prices, brand awareness, or even referential utility).* Develop a theoretic framework of the search process with a valuation of customer frictions that lends to evaluation of changes in the experience (aka a “search/browse model”)* Create frameworks for coordinating product discovery with other marketplace decision systems like ordering, pricing, and delivery optimization.BASIC QUALIFICATIONS* PhD in Economics, Computer Science, or highly related field (Statistics, Finance, Math)* 10+ years of experience in industry, consulting, government, or academic research* Demonstrated expertise in structural econometrics * Experience with big data and machine learning or data science* Coding ability in a scripting language such as R or python or STATA ...

Amazon is one of the most popular sites in the US. Our product search engine, one of the most heavily used services in the world, indexes billions of products and serves hundreds of millions of customers world-wide.Within Amazon Search, the Data Science team brings expertise in constrained optimization, modeling data, and experimental methods. We partner with internal and external teams to bring create pioneering new insights, develop new measurement and testing methodologies, and hone optimization strategies. We ensure Search's systems, models, and teams properly optimizing over trade-offs in the function of the search experience. In addition to working with partners, we incubate new modeling techniques, and perform 'front line recon' on potential new models and tools. We are looking for a Senior Economist to independently leverage petabyte scale data, seek out opportunities, and deliver models, metrics, or insights that creates wins for customers.Key job responsibilitiesMeasure / Quantify / Expand- Design, size, and analyze field experiments at scale.- Apply econometric or statistical knowledge to improve Amazon Search (using machine learning techniques is a plus)- Retrieve, synthesize, and present critical data in a format that is immediately useful to answering specific questions or improving system performance.- Analyze historical data to identify trends and support decision making.Explore / Enlighten- Formalize assumptions about how Amazon Search is expected to work.- Given anomalies, whether anecdotal or identified automatically, deep dive to explain why they happen, and identify fixes.Decide / Recommend- Build decision-making models and propose solution for the business problem you defined- Analyze A/B tests and extract understanding of customer behavioral responses- Conduct written and verbal presentation to share insights and recommendations to audiences of varying levels of technical sophistication.- Utilize code (python or another object oriented language) for data analyzing and modeling algorithmAbout the teamThe mission of the Search Data Science team is to build a world class shopping experience that delights customers. We focus on the long term and big picture, ensuring that the search page is balancing strategic trade-offs. We bring to this effort expertise in constrained optimization, causal inference, and marketplace equilibrium effects. We build systems, metrics, and mechanisms to ensure that product decisions are scientifically sound. We develop models to estimate the downstream dollar value of the quality of the experience. We spend time on evaluating experiments to develop durable learnings.BASIC QUALIFICATIONS- PhD in economics or equivalent- Experience in building statistical models using R, Python, STATA, or a related software ...

The Search organization is looking for a passionate and innovative Software Development Engineer based in Palo Alto, to join our Search Client Services Engineering team. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, Amazon Search services go to work. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day. Our Search team is made up of world-class Software Engineers, Designers, Data Scientists and Usability Researchers, working around the globe in a close-knit and highly collaborative environment. We build server-side and native applications and experiences across desktop, phone, tablet and other devices.If you have a solid track record in solving a problem end-to-end by designing and building a software to solve complex problem, and a knack for automating and simplifying processes leveraging software development skills, then we want to talk to you.In this role, you will be responsible for designing and developing internal tools and applications to solve complex business and operational problems to maximize the productivity of Search systems development, without introducing unnecessary cost or complication. You are expected to gain deep understanding of the Search Backend architecture and its configuration system, in order to translate business requirements to a technical specification and make necessary changes to the systems. A strong partnership and collaboration with the architects, the builders, and the tenants of the system will be required in order to succeed in this role.Key job responsibilities* Develop and maintain internal tools owned by the team, that helps improving productivity of developers inside/outside of Amazon Search* Make changes to the Search Engine configuration system to meet with business requirementsA day in the life* 40-50% of the time is used for project work* 20-30% of the time is used for weekly sprint task(s)* 10-20% of the time is used for on-call responsibility (weekly on-call rotation)* 5-10% of the time is used for regular meetings and 1:1sBASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon's Advertising Technology team builds the technology infrastructure and ad serving systems to manage billions of advertising queries every day. The result is better quality advertising for publishers and more relevant ads for customers. In this organization you'll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), one of the world's leading companies.Amazon Publisher Services (APS) helps publishers of all sizes and on all channels better monetize their content through effective advertising. APS unites publishers with advertisers across devices and media channels. We work with Amazon teams across the globe to solve complex problems for our customers. The end results are Amazon products that let publishers focus on what they do best - publishing. Amazon Publisher Cloud (APC) is a game-changing new service, that operates at the intersection of advertising, secure signal collaboration, and cloud services. The full stack engineer will also help architect and provide guidance on building End-to-End system optimized for low latency, high transactional scale and processing petabytes of data. Successful members of this team collaborate effectively with cross-functional software development teams, and engineering teams to solve problems and deliver successfully against high operational standards of system availability and reliability. We look for engineers who are excellent communicators, self-motivated, flexible, hardworking, and who like to move fast.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Amazon Search team creates powerful, customer-focused search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, Amazon Search service go to work. We design, develop, and deploy high performance, fault-tolerant, distributed search systems used by millions of Amazon customers every day. As a Business Intelligence Engineer in the Search Capacity team, you will: - Scale the Amazon Search service by working closely with service owners in engineering and operations to understand the service in depth and drive optimal scaling and capacity planning. - Identify and track key performance metrics around efficiency and costs. - Manage planning, ordering, and budgeting for hardware and other computational resources. - Develop and improve tools for automating the foregoing responsibilities wherever possible. - Analyze resource utilization and performance test data to identify variables impacting performance and scalability. Develop models for required hardware resources to meet current and future SLAs.BASIC QUALIFICATIONS- 1+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with one or more industry analytics visualization tools (e.g. Excel, Tableau, QuickSight, MicroStrategy, PowerBI) and statistical methods (e.g. t-test, Chi-squared)- Experience with scripting language (e.g., Python, Java, or R) ...

In this role...In this role, you will be a senior member of the team, driving operational health of our systems. You will drive initiatives and identify recurring issues in our systems and help build more resilient infrastructure and monitoring setup. You will own campaigns related to improving our automated alerts and the on-call process. You will drive work related to companywide mandatory software upgrades, OS patching needs and create automation around such common asks for the team. You will build automation to determine health of our overall systems. We are looking for a person with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. Successful candidate must be innovative, flexible, self-directed, and able to build high-performance, reliable, maintainable systems to monitor our customer facing applications and services. The candidate should be able to identify automation needs and build innovative scripts and automations to help the team make systems more maintainable. The candidate should be able to find ways to catch problems before they happen by actively keeping track of changes that are occurring outside our immediate team. The ability to function at a very high level in a fast-paced environment along with a team of very talented engineers is essential. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you! Key job responsibilitiesKey Job Responsibilities* Operational Excellence (OE): You’ll lead this charter for the team by introducing mechanisms, processes and advocating for OE culture with the objective of reducing and eliminating operational load. You will help the team handle things before they become problems. You will examine high severity events and prevent their recurrence. You will establish OE program to identify and drive resolution for team specific, cross-service and inter-service issues. You will introduce, review and own operational metrics/goals and be responsible for Service Level Objectives across Visual Shopping org.* Systems Development: We develop and own high-throughput, cost-effective pipelines to support feature extraction and indexing for our web-scale Information Retrieval (IR) system. We own low latency, highly-available runtime systems. You will co-own these systems with the team, identify areas of efficiency areas across our stack in terms of development, deployment, hardware and observability.* Cross-Team Collaboration: Our services power several other systems across the larger Search Org. You’ll represent the team in meetings with stakeholders and customers from other teams and work with them closely to ensure we can support their needs in terms of load, latency and functionality.* Learning: You will partner with people in similar roles in other teams and bring back best practices.About the teamAbout the team Are you ready to drive the next generation of shopping innovations at Amazon? When words just aren’t enough to describe what customers are looking for, they often turn to other methods such as camera-based search, or using the picture of a celebrity to find inspiration for their fashion purchases. When images aren’t enough to convince customers that a piece of furniture will look good, they want to turn to Augmented Reality to envision how that furniture item would match their living room décor. Starting in 2009, the Visual Shopping team has thus far launched many visual search solutions on the Amazon App that use computer vision and machine learning/deep learning to help customers complete their shopping missions more easily; multiple internal teams at Amazon (devices, Kindle, Seller services, etc.) also use our libraries and APIs to deliver solutions to their own customers. We are a full stack shop, and our team capabilities cover the whole solution spectrum, ranging across applied science (Computer Vision and Deep Learning), large scale engineering services, LLM, product management, data analytics design, and mobile app development for iOS and Android. However, it’s still Day 1, and this is your chance to make history in the new era of shopping.BASIC QUALIFICATIONS- 5+ years of systems design, software development, operations, automation, and process improvement experience- 5+ years of development/programming/scripting language (Python/Java/Bash/Perl) experience- 5+ years of deploying and operating in a Linux/Unix environment experience- Experience with CI/CD pipelines build processes- Experience building tools for building, testing, releasing or monitoring- Bachelor's degree ...