Virtual

The Home Design Team is a team of Program Managers and Catalog Specialists that are trained in Interior Design. We leverage our business acumen and design expertise to deliver creative solutions and program management support for Amazon’s Generative AI, Machine Learning, and 3D Visualization initiatives.We are looking for a highly skilled Program Manager to plan, build, and manage innovative shopping experiences helping customers browse products in immersive, visually rich environments.This role requires scoping and creating project plans and goals, developing efficient processes, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, and executive presentation skills are essential. The position will be part of an exciting, fast moving and growing team. The ideal candidate has experience in program or product management in an interior design, photography, videography or design-related field. They are highly analytical, have excellent written and verbal communication skills, and are able to deliver on multiple projects in parallel. They are able to move quickly, spot risks, ask the right questions, clear blockers, and deliver results.Key job responsibilities• Develop program goals and project plans • Set the highest standards for efficiency and effectiveness in cross-functional operations• Track deliverables against work back schedules to ensure on time delivery• Communicate team progress to broader organization and to leadership• Manage a team of internal contractors and drive collective progress and results• Perform QA and compliance checks for customer-facing products and develop mechanisms to scale audits• Influence partner teams to enhance tools and systems based on program findingsBASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Proven analytical skills and demonstrated ability to manage the business “by the numbers”; strong skills in Excel (e.g. pivot tables, lookups) and experience writing and editing SQL queries- Experience working in Interior Design, Architecture, Retail Furniture Design, Visual Merchandising or product Marketing- Attention to detail and capability to work on multiple projects in parallel- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented- Desire to work in a fast-paced, challenging environment ...

Amazon is looking for a Construction Manager who will be responsible for project management ofbuilding industrial development including new builds, retrofits, expansion, and program initiatives fromsite selection through contract execution. Construction Managers are responsible for construction ofnew Fulfillment Centers (FCs) in the US as well as renovations & tenant improvements at existing FCs.Construction Managers will also handle the implementation of the facility network infrastructure;including sortation centers, delivery stations, and auxiliary buildings that support those facilities. Theconstruction projects include new builds, retrofits, and expansions. Construction Managers are requiredto perform detailed deep dive reviews of job budgets and schedules to identify and resolve anydiscrepancies, including information in contractor bid packages. Construction Managers will partnerwith internal customers and external stakeholders to earn their trust and engage as a team to deliverresults. The Construction Manager will serve as Amazon's representative and direct point of interfacewith Developers and General Contractors, as well as the primary integrator between construction andother Amazon stakeholders responsible for equipping, furnishing, and operating our FCs. Thisopportunity combines construction engineering, planning, project management, facilities management, and contract management.Key job responsibilities• Responsible for project management over new construction of Fulfillment Centers throughout the US as well as renovations and capacity improvements within existing facilities• Advise on the impact of changes in schedule, costs, and permitting.• Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects• Responsible for managing multiple projects simultaneously, from relatively small renovations to large-sized ($100M+) new facilities• Work independently in the assigned regional area with minimal direction from leadership• Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects• Provide technical direction concerning engineering design / AutoCAD, building design, layouts, build details, schedules and materials in accordance with North American Customer Fulfillment (NACF) design parameters• Survey facilities, develop and document procedures to audit the facility, provide evaluations and analysis, and recommend solutions to facility infrastructure, safety and security problems involving facilities and people• Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required• Ensure that contracts are fit for purpose, cost effective, and incorporate appropriate Service Level Agreements• Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors• Facilitate and team with others on due diligence evaluation of new opportunities• Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability• Partner with teams tasked with transition of base building management and oversight of all turnover documentation• Coach and guide all project teams (developers, design engineers, general contractors, sub-contractors, internal stakeholders) throughout the full project lifecycle• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues• Audit contractors to check that the skills and competencies of contract labor are appropriate to need and they are fit to undertake the work on which they will be deployed• Inform developers and contractors of projected changes in resource or work demand so that they can take appropriate action• Identify and resolve clashes, design misses, and schedule conflicts with other Amazon execution teams• Establish and operate the information systems necessary for effective scheduling and recording of contract work• Review of designs and ongoing construction for conformance to current building specifications• Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners• Comprehensive budget tracking, forecasting, and management of assigned expansion, remodel, and new build projects• Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams• Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved• Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction (AHJ) entities as required• Positive, clear, concise, and transparent cross team communication for all aspects of project delivery• The role is remote and will include upwards of 60% travel regionally, with the potential of traveling to all North America locations based on the business needs.BASIC QUALIFICATIONS• A completed Bachelor’s degree in Architecture, Engineering, Construction Management or comparable field• 3+ years of experience as an Architect, Engineer, Construction Manager, or other Construction related disciplines• 3+ years project management experience from design phase through implementation and operation• 3+ years of experience negotiating construction, procurement and labor contracts• 3+ years familiarization with AutoCAD and/or Building Information Modeling (BIM), as well as scheduling software (Primavera, MS Project, or similar) ...

Customer Service (CS) Luxury Lead - Workflow and Process ManagementThe candidate has mastered essential Customer Service Lead functions and is dedicated to providing superior world-class service while ensuring the effective management of workflow and processes. This individual will join a team of 4 Lead Associates and oversee 12 CSAs, facilitating the daily coordination of process and workflow management. The CS Lead will report to the Luxury Stores Manager, providing feedback on observations and trends. They will also serve as a key contact for escalated customer issues, assisting with training and ensuring adherence to Service Level Agreements (SLAs).Key job responsibilitiesKey Job Responsibilities:* Provide 1x1 coaching to CSAs and Lead team members to ensure performance meets company standards.* Identify performance improvement opportunities through contact evaluations, providing feedback to managers and Quality Assurance (QA).* Serve as a reference and point of contact for escalated customer situations, offering guidance and using judgment to resolve issues promptly.* Escalate and document progress and operational roadblocks to management. * Monitor real time adherence reporting to ensure service metrics are met.* Act as a Subject Matter Expert (SME) for company policies and processes.* Deliver quick results with minimal supervision in a dynamic and often ambiguous work environment.A day in the life* Manage CS help inbox, including monitoring and reporting trends, utilizing tools like Seller Central, CSC Call Center Manager, TT, SIM, and shipping carrier admin sites.* Monitor and guide daily workflow across phone, email, and chat channels, ensuring consistent coverage and service delivery.* Facilitate high-volume CS help desk communication using SIM, prioritizing issues and ensuring resolutions are handled within the SLA.* Maintain and follow up on manual, mishandled, or exception orders to ensure customer satisfaction.* Manage CS Issue ticketing with brand and fulfillment teams to resolve customer and departmental technical issues.* Assist with new hire training programs and onboarding of new CSA’s, ensuring a smooth transition into the team.* Distribute and manage special project workflows, collaborating with Customer Service Associates (CSAs).* Adopt CS policies and procedures, ensuring compliance and consistency through contact coaching and providing general support for the CS staff.* Collaborate with internal groups such as QC, Returns departments, Brand Teams, Merchandising, and FC to resolve customer-facing issues.* Sustain SLA adherence by managing high-volume workloads and assisting with peak demand periods.BASIC QUALIFICATIONS2+ years of experience in Customer Service or a related field, ideally in a high-touch service or luxury retail environment.* Flexibility with a full-time schedule, including shifts on weekends and evenings.* Strong critical thinking, problem-solving, and communication skills, with the ability to make decisions in a fast-paced, high-volume environment.* Ability to work with minimal supervision while managing multiple tasks and resolving complex issues.* Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.* Demonstrated initiative in identifying areas of improvement and providing solutions.* High school diploma or equivalent. ...

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers and sellers at Amazon. A strong track record of customer centered support and a high level of ownership is required for the role. An SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat, and email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.1. Requirement of high-speed internet: minimum 25Mbps speed2. Employees are required to work from a dedicated area within the home (the work space).3. The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner4. Should have internet and power back up in case of connectivity/power outages.Key job responsibilities1. Comfortable working in a dynamic contact center environment with the flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes the Selling Partner’s needs, then provides appropriate solutions.6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals.7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service.8. Actively seeks solutions through logical reasoning and data interpretation independently.9. Ability to effectively communicate with other internal departments to jointly resolve inquiries and relay the information to the selling partner in a clear and concise manner. 10. Fosters a positive and cooperative team environment, focusing on strengthening the team knowledge base to improve overall performance. 11. Demonstrates Enthusiasm for learning and commitment to continuous improvement.BASIC QUALIFICATIONS- 1. High school Graduate- 2. Fluent in English and Korean Language with written and verbal communication skills- 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)- 4. Typing skills of 30 words per minute with an accuracy of 93%- 5. Must have (or be able to obtain prior to start) high speed internet with up to 10Mb download and 5Mb upload This must be hardwired to your computer via Ethernet Cable (not provided).- 6. Must have a dedicated private workspace, free of distractions and noise. Access to your work area by non-Amazon individuals is strictly prohibited ...

Customer Trust (CT) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.This role supports the Buyer Risk Prevention (BRP) organization under CT, whose mission is to keep Amazon stores safe and trustworthy for Customers and Selling Partners by ensuring Customer accounts are not used to commit fraud and abuse and ensure bad actors do not profit on Amazon. We address and prevent risk across four key areas: (1) Preventing bad actors from creating or compromising accounts (Identity Risk), (2) Preventing fraudulent orders (Payments Risk), (3) Preventing violations and abuse of our policies (Buyer Abuse), and (4) Preventing financial disbursements to bad actors (Bad Actor Disincentives).Responsibilities: - Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools - Instructional design to create learning content that best fits the needs of the learner and business. - Employ project management skills and tools to manage multiple medium to large scale projects from analysis through delivery concurrently. - Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics. - Collaborate effectively with global stakeholder teams; Training Delivery, Operations, Quality, and Compliance, to identify knowledge gaps, and develop technical and non-technical training content. - Manage and execute curriculum maintenance review and implementations cycles. - Collaborate with a global team of learning design professionals to develop learner engagement strategies, evaluation plans, and process improvement initiatives.- Mentor or coach new LXDs and apprentices on design and processes.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Are you looking to work in one of the most innovative and customer-centric businesses on earth? Do you have a passion for learning and developing yourself and others? Consider joining the FR CX Amazon Canada Team, and help us provide our French-speaking customers with an excellent experience. We are currently looking for a motivated linguist to join our team as a Translation Specialist for Canadian French. The successful candidate will be well organized, driven, and passionate about delivering the right level of quality of translations to our customers. They must have the ability to communicate well with colleagues, external partners and other stakeholders and be able to provide structured feedback. They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve, and innovate.Cherchez-vous à travailler dans l'une des entreprises les plus innovantes et les plus axées sur le client au monde? Vous avez une passion pour l'apprentissage, et votre propre développement et celui des autres vous tiennent à cœur? Envisagez de rejoindre l'équipe FR CX d'Amazon Canada, et aidez-nous à offrir à nos clients francophones une excellente expérience. Nous recherchons actuellement un(e) langagier(ère) motivé(e) et talentueux(se) pour rejoindre notre équipe en tant que spécialiste en traduction de l’anglais vers le français canadien. Le candidat retenu sera bien organisé, motivé et passionné par la prestation du bon niveau de qualité des traductions à nos clients. Le candidat doit être capable de bien communiquer avec ses collègues, les partenaires externes et les autres prenantes, et être en mesure de fournir des commentaires structurés. Il doit être à l'aise de travailler dans un environnement international au rythme rapide, où le changement et l'ambiguïté sont présents, car nous nous développons, nous améliorons et nous innovons constamment.Key job responsibilities- Manage and prioritize quality check queues, efficiently conducting reviews of linguistic work from freelance translators, peers, and external vendors. Proofread and evaluate content to ensure adherence to both customer and company quality standards. Maintain a systematic approach to queue management, balancing workload and deadlines to optimize quality assurance processes across various projects and language pairs.- Control and improve machine-translation engines’ quality by assessing output and providing linguistic feedback.- Provide feedback and linguistic coaching to your peers, freelance translators and other external vendors and engage in quality improvement initiatives when needed.- Proactively spearhead and reactively support cross-functional language initiatives by collaborating with leadership, business, and technology teams. Drive the development and implementation of language-related projects and programs, including training initiatives, to meet evolving organizational needs. - Leverage your unique skills and expertise to identify opportunities for language optimization across departments, ensuring alignment with strategic goals and fostering a culture of effective communication.- Develop and implement measures to drive internal quality improvement in collaboration with cross-functional teams. Investigate quality variations and monitor progress across departments. As a secondary responsibility, oversee external vendor quality, addressing significant issues when they arise.- Gérer et prioriser les files d'attente de contrôle de qualité, en effectuant efficacement des révisions du travail linguistique des traducteurs pigistes, des collègues et des fournisseurs externes. Relire et évaluer le contenu pour assurer le respect des normes de qualité des clients et de l'entreprise. Maintenir une approche systématique de la gestion des files d'attente, en équilibrant la charge de travail et les échéances pour optimiser les processus d'assurance qualité à travers divers projets et paires de langues.- Contrôler et améliorer la qualité des moteurs de traduction automatique en évaluant les résultats et en fournissant des commentaires linguistiques.- Fournir des commentaires et un encadrement linguistique à vos collègues, aux traducteurs pigistes et aux autres fournisseurs externes, et participer aux initiatives d'amélioration de la qualité lorsque nécessaire.- Prendre l'initiative de manière proactive et réactive pour soutenir les initiatives linguistiques interfonctionnelles en collaborant avec les équipes de direction, d'affaires et de technologie. Diriger le développement et la mise en œuvre de projets et de programmes liés aux langues, y compris des initiatives de formation, pour répondre aux besoins organisationnels en évolution.- Utiliser vos compétences et votre expertise uniques pour identifier les opportunités d'optimisation linguistique dans tous les départements, en assurant l'alignement avec les objectifs stratégiques et en favorisant une culture de communication efficace.- Élaborer et mettre en œuvre des mesures pour stimuler l'amélioration interne de la qualité en collaboration avec les équipes interfonctionnelles. Enquêter sur les variations de qualité et suivre les progrès dans tous les départements. En tant que responsabilité secondaire, superviser la qualité des fournisseurs externes, en abordant les problèmes importants lorsqu'ils surviennent.BASIC QUALIFICATIONS- French at a native level.- Oral and written communication in English.- A great deal of personal initiative, decisiveness and independence.- Strong and structured communication & exceptional collaboration skills.- Flexibility, proven ability to prioritize and work towards deadlines.- Strong working knowledge of CAT tools, MS Word and MS Excel, Outlook.- Français (niveau de langue maternelle).- Compétences complètes en communication orale en anglais.- Beaucoup d'initiative personnelle, d'esprit de décision et d'indépendance.- Communication solide et structurée et compétences exceptionnelles en collaboration.- Flexibilité, capacité avérée à établir des priorités et à travailler dans le respect des délais.- Solide connaissance pratique des outils de TAO, MS Word, MS Excel, et Outlook. ...

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.As an Operations Engineer for Amazon, you will work with some of the most talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals. You may work directly with external equipment vendors, customers, or partners, and you have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs. To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.Key job responsibilities• Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives.• Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem-solve and drive solutions to mitigate the impact from the issues.• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies.• Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors.• Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the project to leadership/management team.• Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams.• Efficiently manage change order controls, purchase orders, and invoice validation/approvals.• Excel at building strong working relationships with internal and external stakeholders across multiple projects.• Identify and lead process improvement initiatives that improve the Engineering and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time.• Up to 80% travel domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends.BASIC QUALIFICATIONS- Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, or other STEM field- 3+ years of experience as a Project Engineer, Process Engineer, Project Manager, Manufacturing Engineer, or related occupation- Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems- Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.) ...

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of automation and material handling solutions. You are a customer obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.As an Operations Engineer for Amazon, you will work with some of the most talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals. You may work directly with external equipment vendors, customers, or partners, and you have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs. To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.Key job responsibilities• Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives.• Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem-solve and drive solutions to mitigate the impact from the issues.• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies.• Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors.• Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the project to leadership/management team.• Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams.• Support change order controls, purchase orders, and invoice validation/approvals.• Excel at building strong working relationships with internal and external stakeholders across multiple projects.• Identify and lead process improvement initiatives that improve the Engineering and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time.• Travel 30% - 80% domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends.BASIC QUALIFICATIONS- Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, or other STEM field- 4+ years of experience as a Project Engineer, Process Engineer, Project Manager, Manufacturing Engineer, or related occupation- Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems- Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.)- Experience supporting deployment of new product/technology and/or large material handling and automation installations in a construction environment to include safety and permitting requirements. ...

Come join our penetration testing team dedicated to the detection and exploitation of vulnerabilities from Amazon’s consumer services and devices to the Kuiper satellites. This includes conducting in-depth reviews of complex service workflows including authentication mechanisms, AI, mobile, web applications, and web service APIs. Pentesters also invent new ways to automate and improve their work with techniques including AI/LLMs, fuzzing, detection at scale, and static analysis.Our team operates under the Amazon Devices and Services Trust & Security (DSTS) organization which was formed in 2014 with the mission of protecting Amazon Devices & Services (D&S) customers’ trust, data, and the systems on which they rely. We protect customers by performing security reviews, offensive testing, vulnerability assessments, and provide guidance for remediations. We drive down costs by building and automating security foundations and integrating them into design and release processes. DSTS builds the foundational capabilities that raise an org-wide security bar across the growing diversity of D&S businesses - securing 100+ device types, 12,000+ services, and 100+ product lines that are developed and operated by more than 16,000+ builders.The DSTS penetration testing organization is growing and seeking an experienced web penetration tester to help shape the future of Amazon’s service security. You will work with builder teams and product owners to perform penetration testing and identify high-impact security vulnerabilities across the web services ecosystem supporting Amazon’s devices. The ideal candidate will be expected to comprehend large complex web service architectures, dive deep into a service's source code, and to get some exposure to device penetration tests. This role will provide you with challenging technical opportunities and will also be a great deal of fun if hacking Amazon sounds exciting to you! In this role, you will be part of a dedicated team of talented penetration testers identifying vulnerabilities in the devices and services ecosystem. You will strive to understand systems, software, and services deeply and develop creative ways to break assumptions in order to find vulnerabilities. You care deeply about keeping millions of customers that rely on Amazon’s consumer products safe and are passionate about mitigating vulnerabilities by providing actionable guidance to product teams. You're well-known for your excellent prioritization skills as well as your ability to communicate at all levels of an organization. If you're passionate about finding security bugs, writing tools to enhance manual testing capabilities, automating repetitive tasks, and enjoy seeing your work impact Amazon consumer devices and services, then this position is for you. Candidates from mid to senior level are encouraged to apply.Key job responsibilities- Contribute to penetration tests against services and software released by Amazon’s Devices & Services organization. This includes working closely with builder teams to find vulnerabilities, develop proof of concept exploits, report findings, and validate patches.- Analyze and identify security vulnerabilities in source code using both automated and manual static analysis tools and techniques.- Review and influence technical solutions to mitigate security vulnerabilities by providing actionable long-term risk mitigation guidance to drive security improvements.- Provides impactful security contributions to large product lines through close collaboration with our partner builder teams.- Develop detailed technical documentation describing identified vulnerabilities, associated impact, and recommended remediation to guide communication with internal engineering stakeholders and leadership.- Continuous growth and development of technical skillsets while contributing to standing projects for program improvement in DSPT.About the teamWhile the majority of our Security team are based in the US, by applying to this position your application will be considered for all locations we hire for in the world, however candidates should expect to accommodate US time for necessary meetings.Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Bachelor’s degree in Computer Science or related field and 1+ year of equivalent industry experience or 3+ years of equivalent industry experience.- Core understanding of web application and service API vulnerabilities (e.g. mass assignment, broken object/function level authorization, JWT/OAuth, injection, business logic flaws, excessive data exposure, etc.).- Experience tracing sources and sinks during code review to identify vulnerabilities, and providing contextual remediation guidance to address vulnerability root cause.- Experience designing and reviewing secure system architectures through the use of Threat Modeling incorporating sophisticated and modern attacks.- Knowledge of cloud service providers and their offerings, preferably AWS, and its various technologies and services. ...

Amazon is looking for a Pre-Construction Manager who will be responsible for project managing building industrial development including new builds, retrofits, expansion, and program initiatives from site selection through contract execution. You will partner with internal and external stakeholders to ensure scope, budget, and schedule definition are established including timely receipt of building and site permits. You are responsible as the project manager to lead planning, design and pre-construction projects, including new built-to-suit industrial buildings, tenant improvements, extensions of existing facilities and renovation projects.Key competencies of this position include ensuring that contracted resources deliver work product in support of project durations, permitting, key performance indicators (KPI), quality documentation/artifacts, managing project teams (developers, design engineers, professional consultants), influencing internal teams (Design Engineering, Amazon Robotics), contract management governance, conceptual estimating and budget oversight and overseeing multiple large industrial projects in various locations simultaneously. Translating technical documents and information into an end-to-end story providing a detailed risk analysis for our leaders and customers is essential. This opportunity combines construction engineering, planning, project management, real estate development, validating design, site visits, understanding local building and fire code issues, utilities, sustainability, multi-disciplinary design management, and contract management. The preconstruction manager is responsible for the planning and design of scope, budget, schedule prior to handing off to the construction manager to construct focusing on taking ownership to resolve upstream issues and support the construction team throughout the process.Key job responsibilities• A Pre-Construction manager drives results through communicating, weighing risks, making decisions, leading and influencing. Independently manages complex, cross-functional industrial builds from site selection through design completion, permitting and contract execution.• Work with internal/external stakeholders including real estate, design engineering, entitlements, construction, finance, launch/startup, architects, engineers, permitting agencies, developers and landlords to secure resources, scope infrastructure builds, set priorities, milestones, drive delivery to meet deadlines, and resolves issues.• Represent project and technical information to many different audiences. Manage working relationships with stakeholders and vendors, and lead constructive dialogue to resolve and prevent project issues.• Manage vendor procurement, and oversee professional service providers ensuring their skills and competencies meet the needs required of entitling property and projects.• Perform pricing reviews for scope inclusions/exclusions and negotiate the cost of the work with the developer, general contractor and design consultants.• Cost estimating, schedule tracking, and forecasting are fundamental components, including identifying and solving factors that may impede a successful permitted project hand-over to Amazon stakeholders.• Supervise the implementation and management of Amazon’s safety programs and standards with the entire internal and external project team in the planning phases of a project.• Focus on site selection, scope development, coordinating with design teams to develop site plans, composite floor plans in compliance with design standards and operational requirements.• Keep the scope under control and accelerate progress by driving crisp and timely decisions, identifying and clearing blockers, and escalating appropriately.• Schedule development & management, including design and permitting; selection of other vendors.• Partner with the Transaction team and Developers to optimize schedule and strategy for entitlements and long lead-procurement.• Prepare and present project status/risk reports, and provide clear and concise summaries for projects under your ownership to leadership and management teams.• Operate independently in the assigned region, interacting with leadership and stakeholders to resolve issues.• Comprehensive budget and schedule tracking and forecasting are fundamental responsibilities, as well as identifying and solving factors that may impede a successful project hand-over to Amazon stakeholders.• Interfacing and coordinating with the authorities that have jurisdiction (AHJ) on the project to ensure regulatory compliance and smooth job execution.• Find ways to adapt to constant change and innovation finding ways to Think Big, and provide adaptable solutions for an evolving business.• Understand design and construction contracts, related exhibits, and provide detailed analysis and approvals of technical matters and site-specific deal structures and terms.• Review additional reports such as noise and traffic reports and environmental studies.• Travel up to 40% within assigned regions About the teamAt Amazon, we are all owners and leverage unique opportunities presented to us by owning everything from the design review, permitting to construction bidding and consultant during construction execution prior to final hand-off to our internal stakeholder. We are a diverse, upbeat, creative, team of designers, engineers and managers working daily to develop innovative sustainable facilities and efficient innovative buildings for our customers. We focus on Delivering Results, our speed for Bias for Action and Insisting on the Highest Standards for our customers.BASIC QUALIFICATIONS• A completed Bachelor’s degree in Architecture, Engineering, Construction Management or comparable field.• 3+ years of experience as an Architect, Engineer, Construction Manager, Development Manager, Owner’s project management representative or other Commercial Development and Construction related disciplines.• Project management experience from design phase through implementation and operation, negotiating construction, procurement and labor contracts.• Experience within packaging processing/logistical facilities with complex equipment or comparable experience.• 3+ years of project/program management ...

Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime, to the use of advanced technology for package delivery, Amazon consistently drives change from the front of the pack.Amazon is seeking an experienced and detail oriented Project Engineer. This individual will deep-dive and challenge current processes, equipment, and procedures, in our North American fulfillment network, in order to come up with creative and implementable process improvement initiatives. This individual will also design development of new and existing fulfillment center layouts.A successful candidate will have an established background in developing high-performance physical systems, a strong technical problem solving ability, excellent project management skills, and an internal motivation to achieve results in a fast-paced and often ambiguous environment. Amazon’s culture encourages innovation and expects engineers and managers alike to take a high level of ownership in solving complex problems. The Project Engineer would be an agile natural self-starter with the ability to keep relentlessly driving projects and various functional teams and individuals at all levels of the organization in order to be successful.Key job responsibilities- Own the design and development of engineering solutions for complex material handling challenges considering human/equipment interactions for the North America fulfillment network- Lead and coordinate concept and design development efforts for optimal solutions for the North America fulfillment network through equipment specification, material flow, process design, ergonomics, associate experience, operational considerations and site layout- Work closely with vendors, suppliers and other teams to create innovative solutions- Simultaneously manage multiple high-visibility projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors- Conduct post mortem on designs after implementation in partnering with Safety and Operations- Collaborate with the Fulfillment Center start-up team and launch team to ensure every detail is thought through and documented using a layout, module or Standard Operating Procedure and change control- Develop, document and update design standards in conjunction with worldwide design teams- Build strong working relationships with key company partners such as North America Start-up, North America Launch team, Worldwide Design team, North America Procurement, Information Technology, Loss Prevention, Facilities, Safety, Change Management and North America Operations- Ability to travel up to 30% to interact with internal and external business and technical leadersAbout the teamAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor’s degree in Mechanical/Industrial/Process Engineering or related STEM field- 4+ years of experience in Design/Innovation, Research & Development, Manufacturing/Process/Industrial Engineering.- Experience with complex MHE and packaging lines or process design based on Lean Manufacturing or Toyota Manufacturing System- Experience using MS Excel, MS Project, and CAD software- Experience leading engineering design projects and interacting with cross-functional teams ...

*SACC Military Job Fair*Amazon is looking for a Construction Manager who will be responsible for project management ofbuilding industrial development including new builds, retrofits, expansion, and program initiatives fromsite selection through contract execution. Construction Managers are responsible for construction ofnew Fulfillment Centers (FCs) in the US as well as renovations & tenant improvements at existing FCs.Construction Managers will also handle the implementation of the facility network infrastructure;including sortation centers, delivery stations, and auxiliary buildings that support those facilities. Theconstruction projects include new builds, retrofits, and expansions. Construction Managers are requiredto perform detailed deep dive reviews of job budgets and schedules to identify and resolve anydiscrepancies, including information in contractor bid packages. Construction Managers will partnerwith internal customers and external stakeholders to earn their trust and engage as a team to deliverresults. The Construction Manager will serve as Amazon's representative and direct point of interfacewith Developers and General Contractors, as well as the primary integrator between construction andother Amazon stakeholders responsible for equipping, furnishing, and operating our FCs. Thisopportunity combines construction engineering, planning, project management, facilities management, and contract management.Key job responsibilities•Responsible for project management over new construction of Fulfillment Centers throughout the US as well as renovations and capacity improvements within existing facilities•Advise on the impact of changes in schedule, costs, and permitting.•Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects•Responsible for managing multiple projects simultaneously, from relatively small renovations to large-sized ($100M+) new facilities•Work independently in the assigned regional area with minimal direction from leadership•Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects•Provide technical direction concerning engineering design / AutoCAD, building design, layouts, build details, schedules and materials in accordance with North American Customer Fulfillment (NACF) design parameters•Survey facilities, develop and document procedures to audit the facility, provide evaluations and analysis, and recommend solutions to facility infrastructure, safety and security problems involving facilities and people•Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required•Ensure that contracts are fit for purpose, cost effective, and incorporate appropriate Service Level Agreements•Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors•Facilitate and team with others on due diligence evaluation of new opportunities•Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability•Partner with teams tasked with transition of base building management and oversight of all turnover documentation•Coach and guide all project teams (developers, design engineers, general contractors, sub-contractors, internal stakeholders) throughout the full project lifecycle•Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues•Audit contractors to check that the skills and competencies of contract labor are appropriate to need and they are fit to undertake the work on which they will be deployed•Inform developers and contractors of projected changes in resource or work demand so that they can take appropriate action•Identify and resolve clashes, design misses, and schedule conflicts with other Amazon execution teams•Establish and operate the information systems necessary for effective scheduling and recording of contract work•Review of designs and ongoing construction for conformance to current building specifications•Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners•Comprehensive budget tracking, forecasting, and management of assigned expansion, remodel, and new build projects•Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams•Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved•Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction (AHJ) entities as required•Positive, clear, concise, and transparent cross team communication for all aspects of project delivery•The role is remote and will include upwards of 60% travel regionally, with the potential of traveling to all North America locations based on the business needs.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS• A completed Bachelor’s degree in Architecture, Engineering, Construction Management or comparable field• 3+ years of experience as an Architect, Engineer, Construction Manager, or other Construction related disciplines• 3+ years project management experience from design phase through implementation and operation• 3+ years of experience negotiating construction, procurement and labor contracts• 3+ years familiarization with AutoCAD and/or Building Information Modeling (BIM), as well as scheduling software (Primavera, MS Project, or similar) ...

Prime Video is disrupting traditional media with an ever-increasing selection of movies, TV shows, Emmy Award winning original content, add-on subscriptions including HBO and Showtime, and live events like Thursday Night Football. Making great content available to customers, with high availability is just one part of the puzzle. Experimenting with different ways of making this content available to customers is equally important.Linear (24/7 Television or broadcast programming) is one of the key options for Prime Video customers. Although video on demand is on the rise, the global viewing hours weighs in favor of live or scheduled TV and OTT linear streaming is predicted to grow by 64% in next two years. We in Prime Video Catalog are building next gen linear catalog systems to provide best-in-class Linear TV experience to Prime Video customers. It is Day 1 for the linear TV experience on Prime Video.This is your opportunity to take an active role in shaping the future of digital video by defining the next generation of what Amazon customers are watching. We need your passion, innovative ideas, and creativity to help continue to deliver on our ambitious goals.We are looking for strong developers who are passionate about delivering excellent, digital media experiences to our customers. It is an opportunity to work with Principal and senior engineers to build high-speed data delivery systems, and creating simple solutions for the complex media ingestion and publishing processes.Successful candidates for this position will have a strong background in C++/Java, Python and/or SQL while experience with ElasticSearch, AWS services including Dynamo, SQS, Athena will help you contribute quickly. Equally important to these specific skills are a candidate's ability to multi-task, quickly adapt to new development environments and changing business requirements, learn new systems, create reliable/maintainable code, find creative and scalable solutions to difficult problems, and ability to communicate clearly and concisely both written and orally.Key job responsibilitiesYou will help lead the Linear Mobile Client team's transition to owning its mobile experience.This role requires comfort working in both Android and iOS environments. While having a specialty is acceptable, the position involves working on both platforms.Additionally, experience with Fire TV (an Android-based platform) is highly beneficial.A day in the lifeThe day starts with a quick email and Slack check to see if there have been any updates. Your team meetings will begin with a standup at 9:30 a.m. PST, led by one of your peers. Often, you will spin off with another developer or your manager to dive deeper into any questions you might have had earlier.Before lunch, you might connect with a product manager to review a project update and ensure we’re aligned for a big launch next week.Take a break and grab some lunch. Since you will be working from home, maybe enjoy a nice walk?Your afternoons will be spent building. You will work on documentation, review code, and push your own CRs. After a final push to your remote branch, you will log off for the day.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- 1+ years of experience contributing to the system design or architecture (architecture, design patterns, reliability and scaling) of new and current systems. ...

Amazon’s Information Security Penetration Testing Team is seeking a Security Engineer to help keep Amazon secure for its customers. In this role, you will attack Amazon’s services, applications, and websites to discover security issues and report them to our internal technology teams. This position will provide you with challenging opportunities, both technologically and as a leader, but will also be a great deal of fun if hacking Amazon alongside a team of highly skilled individuals sounds exciting to you.A Security Engineer at Amazon is expected to be strong in multiple domains. Engineers in this role work closely with teams throughout the Amazon Security organization, as well as provide technical leadership and advice to teams and leaders throughout Amazon. You will be in direct contact with teams in a variety of business verticals, giving you first hand knowledge about how Amazon is built and how it operates at a deep, technical level. Additionally, you will leverage the knowledge you gain about Amazon to find new ways to break services and technologies throughout the company.Engineers in this role must show exemplary judgment in making technical trade-offs between short-term fixes and long-term security and business goals. You will demonstrate resilience and navigate ambiguous situations with composure and tact. You will be expected to provide thought leadership for the organization as you discover, invent, and innovate throughout the course of your duties. Above all else, a strong sense of customer obsession is necessary to focus on the ultimate goal of keeping Amazon and its customers secure.Key job responsibilities- Conducting high quality application penetration tests independently, or as part of a team- Creating detailed engagement plans and thoroughly documenting findings, gaps, and remediation recommendations- Contributing to team tooling, innovation, and process improvements- Communicating and collaborating with partner security teams, service owners, and senior leadership to influence and prioritize the resolution of discovered security findingsAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- Bachelor's degree in computer science or equivalent- 3+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- 3+ years of experience in a penetration testing or similar offensive security role ...

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events. The Disability and Leave Services (DLS) Sr. Accommodation Consultant (SAC) operates as a program leader directly supporting both stakeholders and management. The individual serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. The SAC is experienced in answering questions related to ADA, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The individual in this role must possess self-management skills, a desire to share knowledge and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation related matters and provide region support handling the highest complexity cases. This individual has proven ability to communicate, analyze and critically think, along with a customer service focus that employees and program stakeholders expect from Amazon.Key job responsibilities• Function as the highest escalation point under Manager, with expertise and excellence in case management, stakeholder consulting, and complex case management. • Manage executive and non-executive escalation response. • Support all new hire nesting, manage nesting plans, new hire audits, and coaching. • Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program• Provide consultation and coaching regarding accommodation matters to designated HR partners, managers and employees• Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention efforts• Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions• Facilitate escalated communication between stakeholders, employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders• Coordinate with DLS Management and Legal on escalated issues as appropriate• Manage sensitive cases and effectively navigate contentious interactive discussions and adhere to appropriate/effective accommodations• Evaluate documentation and limitations to assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions• Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities• Effectively communicate with stakeholders in a virtual setting while maintaining strict confidentiality in verbal and written communications• Maintain knowledge on legislation and national, state and local issues affecting access for employees with disabilities• Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database• Implement accommodations by arranging equipment, assistive technology, or other accommodations. • Evaluate effectiveness of accommodations and make adjustments as needed. • Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested• Adhere to internal SLAs and quality standards• Flexible to work nights and weekendBASIC QUALIFICATIONS- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications- 5+ years of progressive HR experience that includes ADA/FMLA administration, partnership with legal teams, and evidence of strong relationship management skills ...

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events. The Disability and Leave Services (DLS) Sr. Accommodation Consultant (SAC) operates as a program leader directly supporting both stakeholders and management. The individual serves as a liaison between business lines, the Disability Leave Services (DLS) team, outsourced vendor partners and employees. The SAC is experienced in answering questions related to ADA, understanding the employee’s situation, responding to changing circumstances and needs, and paving the way for a connected and trusted case management experience. The individual in this role must possess self-management skills, a desire to share knowledge and an ability to translate business needs and goals into human resource capabilities, producing favorable results for the company and employees. The individual will be a subject matter expert for accommodation related matters and provide region support handling the highest complexity cases. This individual has proven ability to communicate, analyze and critically think, along with a customer service focus that employees and program stakeholders expect from Amazon.Key job responsibilities• Function as the highest escalation point under Manager, with expertise and excellence in case management, stakeholder consulting, and complex case management. • Manage executive and non-executive escalation response. • Support all new hire nesting, manage nesting plans, new hire audits, and coaching. • Pursue return-to-work management and collaboration with leave case managers and disability vendors to ensure effective administration of the program• Provide consultation and coaching regarding accommodation matters to designated HR partners, managers and employees• Provide information, referral, and support to employees with medical conditions or disabilities (both occupational and non-occupational), supervisors, Human Resources, and other partners at an escalated level to support Amazon’s employee retention efforts• Operate as an advocate for the accommodations process by providing on-going consultative support to site stakeholders and accommodation specialists with a focus on problem solving and creative solutions• Facilitate escalated communication between stakeholders, employees with disabilities, as well as Leave of absence, STD, LTD and Workers Compensation stakeholders• Coordinate with DLS Management and Legal on escalated issues as appropriate• Manage sensitive cases and effectively navigate contentious interactive discussions and adhere to appropriate/effective accommodations• Evaluate documentation and limitations to assist Human Resources and department supervisors in identifying essential and marginal functions of employee positions• Assist employees in understanding their restrictions and limitations and their legal rights and responsibilities• Effectively communicate with stakeholders in a virtual setting while maintaining strict confidentiality in verbal and written communications• Maintain knowledge on legislation and national, state and local issues affecting access for employees with disabilities• Document and maintain up-to-date case records and notes of appropriate and accurate information on the computer database• Implement accommodations by arranging equipment, assistive technology, or other accommodations. • Evaluate effectiveness of accommodations and make adjustments as needed. • Provide professional opinion and actions taken on behalf of disabled employees in formal grievances, arbitration, depositions, and other forums as requested• Adhere to internal SLAs and quality standards• Flexible to work nights and weekendBASIC QUALIFICATIONS- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications- 5+ years of progressive HR experience that includes ADA/FMLA administration, partnership with legal teams, and evidence of strong relationship management skills ...

As a Senior Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer obsessed leader that will play an integral part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and internal/external stakeholders to engage as a team and ensure a timely handover will be part of your critical tasks.As a Senior Operations Engineer for Amazon, you will work with some of the most talented engineers in the design, development, and delivery of physical distribution systems around the globe. You are responsible for managing a technology or integration project, successfully delivering the solution to meet project goals. You may work directly with external equipment vendors, customers, or partners, and you have a solid understanding of the design approaches and industry technologies utilized in fulfillment and distribution center designs. To meet timelines and minimize disruption to support teams, you manage the overall schedule, proactively mitigate risks, and keep the scope of engineering deliverables under control.Key job responsibilities• Work independently with internal and external teams to successfully manage the lifecycle of challenging projects, and act as owner in delivering on project objectives and targets. Projects may span organizations or geographies in support of business objectives.• Actively participate in firm engineering reviews, and make tangible impact on the proposed solutions on an individual system or its components, on the overall systems architecture, and on facility processes.• Partner with internal teams, stakeholders and external vendors to set project priorities, establish milestones, and drive schedules to meet deadlines. Proactively assess stakeholders’ dependencies and milestones, problem-solve and drive solutions to mitigate the impact from the issues.• Lead and coordinate all execution efforts in delivering systems and automated equipment designs per established standards and guidelines. Perform equipment/system installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and provide feedback while resolving difficult system problems or technical deficiencies.• Lead effective meetings by setting the objectives, putting the right people in the room and driving detailed business and technical discussions/alignment. Document meeting discussions, decisions and future steps, ensuring alignment on expectations with internal partner teams and outside vendors.• Promptly and accurately communicate project status, risk analysis and risk mitigation plans. Effectively answer project questions in detail, and regularly produce clear and concise summaries for the project to leadership/management team.• Competently articulate system and/or equipment designs, including layouts, technical specifications and functional capabilities to internal customers and partner teams.• Efficiently manage change order controls, purchase orders, and invoice validation/approvals.• Excel at building strong working relationships with internal and external stakeholders across multiple projects.• Identify and lead process improvement initiatives that improve the Engineering and cross-teams’ efficiencies, optimizing the teams’ value and delivery. Through collaboration, generate high-quality, cost-effective solutions in compressed periods of time.• Travel 80% domestically although travel intensity can be variable and consist of up to three weeks in a row, including weekends.BASIC QUALIFICATIONS- Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, or other STEM field- 5+ years of experience as a Project Engineer, Process Engineer, Project Manager, Manufacturing Engineer, or related occupation- Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems- Experience with CAD software (AutoCAD, REVIT, BIM 360, etc.) ...

The Amazon Security Special Programs Evaluations Assessments & Response (SPEAR) Team is seeking a highly talented and motivated senior physical security specialist to serve as a Senior Risk Analyst within the SP2 team. This position is remote, and the candidate will be based anywhere globally. The position requires international travel amounting to approximately 50% to ensure the delivery of this team's mission.The Senior Risk Analyst is responsible for managing the lifecycle of complex cross-functional risk programs across Amazon's global operations, with a focus on AWS datacenters. You will be primarily focused on assessing and mitigating risks related to Amazon and AWS employees, operations, assets, and data. In this role, you will build and drive sophisticated risk assessments to inform and empower senior business leaders to more effectively protect their portfolios. You will partner with key business stakeholders within AWS Security, AWS Data Center Security, and other senior business leaders in various security organizations.Your responsibilities will include:• Defining and managing complex risk programs where the business problem, solutions, and risk strategy may not be well-defined• Driving risk reduction and helping define risk strategies in relation to business problems• Partnering with internal audit teams, policy owners, and compliance teams to interpret laws, regulations, and business policies• Representing risk management programs to internal partners• Providing long-term perspective and context for risk-related business and technology decisions• Writing clear and compelling narratives and presenting them effectively to directors and Senior Managers• Actively mentoring and developing team membersThe ideal candidate is an experienced security specialist capable of working at all levels across the organization. You must have an extensive working knowledge of physical security principles and how those relate to practical application and real-world implementation of processes and measures. This includes experience with Crime Prevention through Environmental Design (CPTED) concepts and principles. You should be skilled at planning, executing, and delivering products for both internal and external customersKey job responsibilities• Manage the lifecycle of complex cross-functional risk programs• Drive risk reduction and help define risk strategies for significant business problems• Partner with audit teams, policy owners, and compliance teams to interpret and apply relevant laws and regulations• Represent risk management programs to internal and external stakeholders• Provide strategic guidance on risk-related business and technology decisions• Develop and present clear, compelling narratives to directors and senior managers• Mentor and develop team members• Streamline and improve risk management processes and controls• Conduct analytical deep dives to identify vulnerabilities and root causes• Produce comprehensive risk treatment plans and recommendations• Stay connected with industry trends and maintain relationships with key industry personnelA day in the lifeAt the heart of this role is a builder that engages their partners to aid in making high-velocity decisions using risk analysis. This involves a combination of healthy project management skills, interpersonal skills and a willingness to take on new challenges as emerging needs arise.This builder will spend their day in a combination of online meetings with partners, collaboration sessions with peers, and individual project work time. They will be responsible for ad hoc inquiries and clarification requests that arise through and intake queue which they well help oversee.About the teamThe Special Programs, Evaluations, Assessments, and Response (SPEAR) Organization is chartered with evaluating, testing, and increasing the overall effectiveness of Amazon physical and technical security programs. SPEAR teams conduct holistic security evaluations and special testing engagements of Amazon facilities and wireless services. In addition to those core services, SPEAR conducts physical security adjudications and special projects, and drives physical and technical security policy for Amazon Security through demonstrated metrics.BASIC QUALIFICATIONS• 7+ years of experience in Physical Security Principles, Access Control, Intrusion Detection, and video surveillance and management systems• 7+ years of experience collaborating with partner agencies/entities to complete complex missions• Bachelor's degree in a related field or equivalent experience• Advanced project management certification (e.g., PMP, PRINCE2)• Industry certification in security risk management (e.g., ASIS CPP, CSMP)• 7+ years working both horizontally and vertically across various management structures• Ability to travel internationally up to 50% of the time ...

Amazon is looking for a Construction Manager who will be responsible for project management ofbuilding industrial development including new builds, retrofits, expansion, and program initiatives fromsite selection through contract execution. Construction Managers are responsible for construction ofnew Fulfillment Centers (FCs) in the US as well as renovations & tenant improvements at existing FCs.Construction Managers will also handle the implementation of the facility network infrastructure; including sortation centers, delivery stations, and auxiliary buildings that support those facilities. The construction projects include new builds, retrofits, and expansions. Construction Managers are required to perform detailed deep dive reviews of job budgets and schedules to identify and resolve any discrepancies, including information in contractor bid packages. Construction Managers will partner with internal customers and external stakeholders to earn their trust and engage as a team to deliver results. The Construction Manager will serve as Amazon's representative and direct point of interface with Developers and General Contractors, as well as the primary integrator between construction and other Amazon stakeholders responsible for equipping, furnishing, and operating our FCs. This opportunity combines construction engineering, planning, project management, facilities management, and contract management.Key job responsibilities• Responsible for project management over new construction of Fulfillment Centers throughout the US as well as renovations and capacity improvements within existing facilities.• Advise on the impact of changes in schedule, costs, and permitting.• Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects.• Responsible for managing multiple projects simultaneously, from relatively small renovations to large-sized ($100M+) new facilities.• Work independently in the assigned regional area with minimal direction from leadership.• Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects.• Provide technical direction concerning engineering design / AutoCAD, building design, layouts, build details, schedules and materials in accordance with North American Customer Fulfillment (NACF) design parameters.• Survey facilities, develop and document procedures to audit the facility, provide evaluations and analysis, and recommend solutions to facility infrastructure, safety and security problems involving facilities and people.• Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required.• Ensure that contracts are fit for purpose, cost effective, and incorporate appropriate Service Level Agreements.• Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors.• Facilitate and team with others on due diligence evaluation of new opportunities.• Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability.• Partner with teams tasked with transition of base building management and oversight of all turnover documentation.• Coach and guide all project teams (developers, design engineers, general contractors, sub-contractors, internal stakeholders) throughout the full project lifecycle.• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues.• Audit contractors to check that the skills and competencies of contract labor are appropriate to need and they are fit to undertake the work on which they will be deployed.• Inform developers and contractors of projected changes in resource or work demand so that they can take appropriate action.• Identify and resolve clashes, design misses, and schedule conflicts with other Amazon execution teams.• Establish and operate the information systems necessary for effective scheduling and recording of contract work.• Review of designs and ongoing construction for conformance to current building specifications.• Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners.• Comprehensive budget tracking, forecasting, and management of assigned expansion, remodel, and new build projects.• Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams.• Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved.• Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction (AHJ) entities as required.• Positive, clear, concise, and transparent cross team communication for all aspects of project delivery.• The role is remote and will include upwards of 60% travel regionally, with the potential of traveling to all North America locations based on the business needs.BASIC QUALIFICATIONS- A completed Bachelor’s degree in Architecture, Engineering, Construction Management or comparable field- 7+ years of experience as an Architect, Engineer, Construction Manager, or other Construction related disciplines- 7+ years project management experience from design phase through implementation and operation- 7+ years of experience negotiating construction, procurement and labor contracts- 7+ years familiarization with AutoCAD and/or Building Information Modeling (BIM), as well as scheduling software (Primavera, MS Project, or similar) ...

The L6 Sr. Event Content Program Manager (Sr. Event Content PM) in Selling Partner Communities (SPC) is responsible for leading the end-to-end content strategy and operations for Amazon's premier seller event, Amazon Accelerate, as well as other seller-facing events. This role is accountable for streamlining the content management infrastructure and mechanisms that power the sourcing, curation, and distribution of exclusive, business-critical content for over 15,000 seller attendees across geographies, knowledge levels, and selling needs.The Sr. Event Content PM manages a complex, cross-functional program with significant impact. They possess deep expertise in the seller journey and are responsible for designing the operational framework that drives how 20+ Amazon organizations collaborate to deliver impactful content. This includes establishing content taxonomies, streamlining development workflows, and identifying turnkey systems to enhance efficiency. This role requires navigating ambiguity, solving complex problems, and proactively driving process improvements. The Sr. Event Content PM is responsible for driving quality and consistency across the seller events portfolio, serving as the resident expert on content management architecture. They engage partners across the seller events team to build scalable mechanisms for sourcing, scoring, and distributing compelling content that resonates with and empowers Amazon's diverse seller community.Key job responsibilities• Responsibility for creating and executing the end-to-end breakout content strategy for major seller-facing events like Amazon Accelerate. This includes sourcing, curating, and distributing exclusive content from across Amazon to deliver a unified learning experience for sellers.• Managing a complex, cross-functional program with significant impact. The role requires deep understanding of seller needs to design the operational infrastructure and content taxonomy to deliver timely, relevant, and engaging content.• Driving efficiency and proactively creating processes to maintain high content quality standards across the seller events team. Serving as the team expert on content management architecture, systems, and development workflows.• Engaging with internal partners to identify and build mechanisms that streamline the content development process, and collaborating with leadership to align content investments with business goals.• Expanding the global reach of seller events by regionalizing content and launching new flagship conferences in emerging Amazon store regions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree or equivalent experience- Experience managing complex content projects- Strong content strategy and information architecture skills- Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment- Ability to solve problems and work without close direction in ambiguous environments.- Good judgment and effective communication- Experience defining and executing against program requirements ...