The Home Design Team is a team of Program Managers and Catalog Specialists that are trained in Interior Design. We leverage our business acumen and design expertise to deliver creative solutions and program management support for Amazon’s Generative AI, Machine Learning, and 3D Visualization initiatives.We are looking for a highly skilled Program Manager to plan, build, and manage innovative shopping experiences helping customers browse products in immersive, visually rich environments.This role requires scoping and creating project plans and goals, developing efficient processes, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, and executive presentation skills are essential. The position will be part of an exciting, fast moving and growing team. The ideal candidate has experience in program or product management in an interior design, photography, videography or design-related field. They are highly analytical, have excellent written and verbal communication skills, and are able to deliver on multiple projects in parallel. They are able to move quickly, spot risks, ask the right questions, clear blockers, and deliver results.Key job responsibilities• Develop program goals and project plans • Set the highest standards for efficiency and effectiveness in cross-functional operations• Track deliverables against work back schedules to ensure on time delivery• Communicate team progress to broader organization and to leadership• Manage a team of internal contractors and drive collective progress and results• Perform QA and compliance checks for customer-facing products and develop mechanisms to scale audits• Influence partner teams to enhance tools and systems based on program findingsBASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Proven analytical skills and demonstrated ability to manage the business “by the numbers”; strong skills in Excel (e.g. pivot tables, lookups) and experience writing and editing SQL queries- Experience working in Interior Design, Architecture, Retail Furniture Design, Visual Merchandising or product Marketing- Attention to detail and capability to work on multiple projects in parallel- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented- Desire to work in a fast-paced, challenging environment ...

Amazon is looking for a Construction Manager who will be responsible for project management ofbuilding industrial development including new builds, retrofits, expansion, and program initiatives fromsite selection through contract execution. Construction Managers are responsible for construction ofnew Fulfillment Centers (FCs) in the US as well as renovations & tenant improvements at existing FCs.Construction Managers will also handle the implementation of the facility network infrastructure;including sortation centers, delivery stations, and auxiliary buildings that support those facilities. Theconstruction projects include new builds, retrofits, and expansions. Construction Managers are requiredto perform detailed deep dive reviews of job budgets and schedules to identify and resolve anydiscrepancies, including information in contractor bid packages. Construction Managers will partnerwith internal customers and external stakeholders to earn their trust and engage as a team to deliverresults. The Construction Manager will serve as Amazon's representative and direct point of interfacewith Developers and General Contractors, as well as the primary integrator between construction andother Amazon stakeholders responsible for equipping, furnishing, and operating our FCs. Thisopportunity combines construction engineering, planning, project management, facilities management, and contract management.Key job responsibilities• Responsible for project management over new construction of Fulfillment Centers throughout the US as well as renovations and capacity improvements within existing facilities• Advise on the impact of changes in schedule, costs, and permitting.• Support construction scope review and development with internal technical teams and operational customers to facilitate engineering and design efforts on new and remodel projects• Responsible for managing multiple projects simultaneously, from relatively small renovations to large-sized ($100M+) new facilities• Work independently in the assigned regional area with minimal direction from leadership• Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects• Provide technical direction concerning engineering design / AutoCAD, building design, layouts, build details, schedules and materials in accordance with North American Customer Fulfillment (NACF) design parameters• Survey facilities, develop and document procedures to audit the facility, provide evaluations and analysis, and recommend solutions to facility infrastructure, safety and security problems involving facilities and people• Negotiate contracts and contract changes with developers and General Contractors, and present formal documentation for approval when required• Ensure that contracts are fit for purpose, cost effective, and incorporate appropriate Service Level Agreements• Provide overall site management, coordination, planning, specification of business proposals, and coordination of subcontractors• Facilitate and team with others on due diligence evaluation of new opportunities• Assess project performance through Key Performance Indicators for safety, quality, cost, schedule, and sustainability• Partner with teams tasked with transition of base building management and oversight of all turnover documentation• Coach and guide all project teams (developers, design engineers, general contractors, sub-contractors, internal stakeholders) throughout the full project lifecycle• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues• Audit contractors to check that the skills and competencies of contract labor are appropriate to need and they are fit to undertake the work on which they will be deployed• Inform developers and contractors of projected changes in resource or work demand so that they can take appropriate action• Identify and resolve clashes, design misses, and schedule conflicts with other Amazon execution teams• Establish and operate the information systems necessary for effective scheduling and recording of contract work• Review of designs and ongoing construction for conformance to current building specifications• Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners• Comprehensive budget tracking, forecasting, and management of assigned expansion, remodel, and new build projects• Receipt, review, and analysis of all proposed cost and time change requests as presented by external project teams• Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved• Lead or assist in negotiations with appropriate regulatory bodies and Authority Having Jurisdiction (AHJ) entities as required• Positive, clear, concise, and transparent cross team communication for all aspects of project delivery• The role is remote and will include upwards of 60% travel regionally, with the potential of traveling to all North America locations based on the business needs.BASIC QUALIFICATIONS• A completed Bachelor’s degree in Architecture, Engineering, Construction Management or comparable field• 3+ years of experience as an Architect, Engineer, Construction Manager, or other Construction related disciplines• 3+ years project management experience from design phase through implementation and operation• 3+ years of experience negotiating construction, procurement and labor contracts• 3+ years familiarization with AutoCAD and/or Building Information Modeling (BIM), as well as scheduling software (Primavera, MS Project, or similar) ...

Customer Service (CS) Luxury Lead - Workflow and Process ManagementThe candidate has mastered essential Customer Service Lead functions and is dedicated to providing superior world-class service while ensuring the effective management of workflow and processes. This individual will join a team of 4 Lead Associates and oversee 12 CSAs, facilitating the daily coordination of process and workflow management. The CS Lead will report to the Luxury Stores Manager, providing feedback on observations and trends. They will also serve as a key contact for escalated customer issues, assisting with training and ensuring adherence to Service Level Agreements (SLAs).Key job responsibilitiesKey Job Responsibilities:* Provide 1x1 coaching to CSAs and Lead team members to ensure performance meets company standards.* Identify performance improvement opportunities through contact evaluations, providing feedback to managers and Quality Assurance (QA).* Serve as a reference and point of contact for escalated customer situations, offering guidance and using judgment to resolve issues promptly.* Escalate and document progress and operational roadblocks to management. * Monitor real time adherence reporting to ensure service metrics are met.* Act as a Subject Matter Expert (SME) for company policies and processes.* Deliver quick results with minimal supervision in a dynamic and often ambiguous work environment.A day in the life* Manage CS help inbox, including monitoring and reporting trends, utilizing tools like Seller Central, CSC Call Center Manager, TT, SIM, and shipping carrier admin sites.* Monitor and guide daily workflow across phone, email, and chat channels, ensuring consistent coverage and service delivery.* Facilitate high-volume CS help desk communication using SIM, prioritizing issues and ensuring resolutions are handled within the SLA.* Maintain and follow up on manual, mishandled, or exception orders to ensure customer satisfaction.* Manage CS Issue ticketing with brand and fulfillment teams to resolve customer and departmental technical issues.* Assist with new hire training programs and onboarding of new CSA’s, ensuring a smooth transition into the team.* Distribute and manage special project workflows, collaborating with Customer Service Associates (CSAs).* Adopt CS policies and procedures, ensuring compliance and consistency through contact coaching and providing general support for the CS staff.* Collaborate with internal groups such as QC, Returns departments, Brand Teams, Merchandising, and FC to resolve customer-facing issues.* Sustain SLA adherence by managing high-volume workloads and assisting with peak demand periods.BASIC QUALIFICATIONS2+ years of experience in Customer Service or a related field, ideally in a high-touch service or luxury retail environment.* Flexibility with a full-time schedule, including shifts on weekends and evenings.* Strong critical thinking, problem-solving, and communication skills, with the ability to make decisions in a fast-paced, high-volume environment.* Ability to work with minimal supervision while managing multiple tasks and resolving complex issues.* Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.* Demonstrated initiative in identifying areas of improvement and providing solutions.* High school diploma or equivalent. ...

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers and sellers at Amazon. A strong track record of customer centered support and a high level of ownership is required for the role. An SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat, and email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.1. Requirement of high-speed internet: minimum 25Mbps speed2. Employees are required to work from a dedicated area within the home (the work space).3. The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner4. Should have internet and power back up in case of connectivity/power outages.Key job responsibilities1. Comfortable working in a dynamic contact center environment with the flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes the Selling Partner’s needs, then provides appropriate solutions.6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals.7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service.8. Actively seeks solutions through logical reasoning and data interpretation independently.9. Ability to effectively communicate with other internal departments to jointly resolve inquiries and relay the information to the selling partner in a clear and concise manner. 10. Fosters a positive and cooperative team environment, focusing on strengthening the team knowledge base to improve overall performance. 11. Demonstrates Enthusiasm for learning and commitment to continuous improvement.BASIC QUALIFICATIONS- 1. High school Graduate- 2. Fluent in English and Korean Language with written and verbal communication skills- 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)- 4. Typing skills of 30 words per minute with an accuracy of 93%- 5. Must have (or be able to obtain prior to start) high speed internet with up to 10Mb download and 5Mb upload This must be hardwired to your computer via Ethernet Cable (not provided).- 6. Must have a dedicated private workspace, free of distractions and noise. Access to your work area by non-Amazon individuals is strictly prohibited ...