Sr. Regulatory Specialist, AWS Security Assurance

At Amazon Web Services (AWS), Security is our highest priority. The AWS Security Assurance and Compliance team is responsible for developing the strategies for AWS to meet its regulatory and compliance obligations and demonstrating the security and resilience of AWS services to our customers. At AWS’s scale, we must invent new ways to provide the highest level of compliance and assurance to meet our global obligations and meet the expectations of our most regulatory conscious customers. We are looking for a highly motivated Senior regulatory expert to join our team. As part of our team, you will dive deep to understand the key areas of our business (AWS Services, Networking, Infrastructure Operations, Security, etc.) as well as the regulatory and compliance obligations and expectations applicable to AWS and help develop the strategies to meet those obligations and expectations for AWS. Our team solves complex compliance challenges, improves processes, and drives greater efficiencies across the security assurance organization. This role facilitates our ability to identify and evaluate our obligations and implement mechanisms to ensure we consistently meet the high bar of compliance. This allows us to grow and scale our internal compliance processes to meet the compliance and regulatory expectations in markets and industries around the globe. You should be an experienced industry professional that has the ability to understand IT and compliance processes, evaluate opportunities for improvement, and to be able to drive innovative campaigns through multiple organizations and teams. You should be able to dive deep into the operations of AWS compliance programs to develop broad domain and technical understanding of key areas of AWS’s business and emerging technologies. Key job responsibilities- Monitor regulatory developments applicable to AWS and our regulated customers and help analyze the impact of those developments for multiple teams and executives in AWS- Work with the AWS lines of business to implement the necessary changes, identified through proactive and ongoing monitoring of regulatory requirements, to prepare for and meet/exceed forthcoming regulatory expectations- Work with teams across AWS engaging in customer assurance including as part of the contracting process to support negotiations related to regulatory and compliance requirements- Lead and manage projects and campaigns with excellent project management skills- Communicate with senior leadership the status and key deliverables of team initiatives, seek diverse opinions and coordinate improvement efforts- Dive deep into the operations of AWS compliance programs to develop broad domain and technical understanding of regulatory and customer expectations to drive process improvement initiatives- Bridge communication with both technical engineering and business teams to successfully capture and implement business requirements - Operate a quality rhythm of the business for managing regulatory expectationsAbout the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 6+ years of legal, compliance, assurance and/or relevant regulatory experience related to technology - Experience analyzing, interpreting, and compliance with complex regulatory and assurance regimes related to technology and security.- 6+ years of experience in project/program management ...

Sr. Sales Account Manager

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.We’re looking for a results oriented Sr. Sales Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks before they become roadblocks. As an Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Senior Sales, Product, and Retail partners and will drive process improvement to gain efficiency and foster collaboration. The Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.Key job responsibilities• Become a knowledgeable partner on Amazon Advertising solutions• Develop annual brand and media strategies for growth based on overall advertiser goals/objectives• Develop campaign strategies and audience targeting recommendations per brand and product line• Evaluate KPIs and optimize campaign performance using a data driven approach• Perform in-depth data analysis to deliver actionable insights & recommendations that influence short term / long term digital media strategy• Educate advertisers on performance metrics, insights, and how to achieve greater results on Amazon• Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfactionBASIC QUALIFICATIONS• 6+ years experience in digital advertising, product marketing, consulting, business development, and/or other customer facing roles • 3+ years experience with digital media/marketing strategy, data analysis and data analytics & visualization • Media planning & brand planning capabilities • Success in optimizing products and services based on client needs • Strong Proficiency in Microsoft Excel • Demonstrated success working with cross-functional teams and building strong relationships internally and externally ...

Sr. SDE, Measurement, Ad Tech, and Data Science (MADS)

Are you passionate about Big Data and Distributed systems? Do you enjoy building new state-of-the-art products at internet scale? Come lead the innovation in ads measurement. This is a green field problem without a known answer or a pattern to follow.What you’ll doYou will lead the design, launch, own and evolve software that computes impact of Amazon ads, working closely with other engineering teams and our top notch team of scientists. Thousands of advertisers will use your work every day to decide where to invest next, and need to know what was the impact of their ad spend. You’ll evolve systems that produce a correct and actionable estimate, and give us confidence it is right. These are really hard questions that are unique to Amazon, so there isn't a blueprint you can copy. You'll build petabyte-scale scale measurement pipelines, as well as advance supporting services and frameworks. You will have background delivering highly distributed systems at scale, design patterns like SDKs, libraries, versioning, use AWS services like EMR, DynamoDB and S3 open source technologies such as Spark. You'll get feedback from principal and sr engineers, as well as help junior engineers grow. What we doWe enable advertisers to optimize ad spend and allocate budgets effectively by providing accurate, actionable and timely conversion measurement for all Amazon ad products, and for ads delivered by third parties. We use a combination of deterministic and machine learning-based techniques to produce the estimates that are fastest in the industry without compromising quality. We constantly invent on our cutting-edge event-driven architectures to stay ahead of growing scale. What we offerWe are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow. You can read more here.Amazon has 13 affinity groups, also known as employee resource groups, which bring Amazon employees together across businesses and locations around the world. Some examples include the Black Employee Network (BEN), Amazon Women in Engineering (AWE), and Indigenous@Amazon.Key job responsibilitiesLead the technical strategy of a business critical initiative to design, develop, launch and maintain measurement applications that compute accurate estimates of advertising impact. Work with the data to understand advertiser needs and develop most efficient ways of handling it. Write code in languages like Scala, Java or Python. Support and improve what you built. BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Sr. Software Development Engineer - ADSP Global, ADSP:GAP Global DSP

Amazon Advertising seeks the world’s brightest and best technical engineers to drive next-generation solutions that enable advertisers to reach customers across our owned and operated sites, on other high-quality publisher sites across the web, and on millions of desktops, mobile, and connected TV devices. Our mission is to offer the world’s most customer-centric advertising. Amazon DSP (ADSP) is Amazon’s programmatic advertising product for campaign spanning Display, Video, and Audio across Amazon properties (e.g., Amazon.com, IMDb TV, Twitch, Fire TV, and Amazon Music) and tens of thousands of third-party (3P) websites and apps. We seek candidates who want to join a team focused on building large-scale systems that integrate across multiple sources to provide unique advertising products. These products give advertisers the controls and data necessary to improve the relevancy and performance of their ads.Amazon’s DSP (ADSP) Display engineering team seeks a software engineer to join the ADSP display engineering team for programmatic and guaranteed ad products. This role will be responsible for delivering solutions for significant portion of our advertising business focused on the needs of the most sophisticated advertisers representing some of the best-loved brands in the world. The right candidate will develop innovative products and disruptive technical solutions. The individual in this role will have responsibility for software development from inception through delivery. You will working across a diverse set of technology and increase your influence by earning the trust of your peers by delivering exceptional results.Key job responsibilities- Design and build full-stack solutions.- Use your problem-solving skills, collaborating with creative and technical teams, thinking-big and inventing and simplifying to solve challenges.- Deliver novel customer experiences by developing solutions.- Collaborate with teams across Amazon to integrate and optimize existing ad products to take advantage of Amazon's scale and reach.- Leverage your technical ability, excellent organizational and communication skills to build and solve challenging and ambiguous problems. You'll use your ingenuity and motivation to achieve results in a fast-paced environment.- Provide guidance to and mentor other SDEs in the team.- Be responsible for high quality bar, ensuring quality design reviews and robust engineering practices for automated testing and code coverage.BASIC QUALIFICATIONS- 5+ years of programming with at least one software programming language experience- 5+ years of non-internship professional software development experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Sr. Software Development Engineer , AWS Commerce Platform

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.AWS Commerce Platform (CP) provides the back- and front-end services that enable AWS Service teams to sell to AWS customers, as well as allowing AWS customers to purchase AWS Services and to understand and manage their infrastructure costs. Because we sit at the nexus of all AWS Services and end-customers, we work closely across all AWS teams to ensure that we offer a great customer experience.The Pricing Platform team sits within the Catalog and Pricing Experience pillar of AWS Billing. It owns processes that transform pricing data to consumable artifacts consumed by AWS Marketing pages and AWS Pricing Calculator. The team also owns the pricing components on AWS Marketing pages. The team focuses on developing scalable solutions through automation. In this role, you will...* Help define the system architecture, own and implement specific components, and help shape the overall experience.* Own and operate the systems that you build, based on real-time customer data and demanding service-level agreements.* Collaborate closely with UX Designers, Product Managers, and Software Development Engineers on the same team to help define the scope of the product.* Contribute to planning, design, implementation, testing, operations, and process improvement as a member of an autonomous team.* Take responsibility for technical problem-solving, creatively meeting product goals, and developing best practices..* Write high-quality, efficient, testable code in Java, Python, Javascript and TypeScript.* Design Amazon scale tools to facilitate internal business.* Build highly available, secure systems that deal with confidential billing data.* Mentor and support the growth of other developers.* Find out what it takes to engineer systems for "Amazon Scale".Key job responsibilitiesAs a Software Development Engineer, you will contribute to all aspects of an agile software development lifecycle, including design, architecture, development, documentation, testing and operations. You will push your design and architecture limits by owning all aspects of solutions end-to-end, through full stack software development. Your team’s focus is on designing and implementing workflow engines to automate product and price generation. Taking pride in both the technical and business contribution of your work, you will be given the chance to have a significant impact on our systems, our business and our customers. You will design and implement new features, and be part of a team that is building the future of the cloud.About the teamUtility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Sr. Software Development Engineer, Ads Core Services (ACS)

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. Our team manages the end-to-end lifecycle of Advertiser Account Management including Registration and granular Access Control. We are working on the next-generation Advertiser Registration and Account Management akin to AWS Identity and Access Management (IAM) service. The systems are pushing boundaries in terms of scale of storage, data processing and real-time propagation. You will build Tier-1 services to handle millions of requests per day, while maintaining response latencies in the milliseconds and meeting strict SLA requirements (high operational standards). You will develop distributed solutions with service oriented architecture to build high performance platforms to service world's largest selection to millions of customers. Our systems and algorithms operate on massive datasets using distributed frameworks. In this role, you will design new and rebuild existing solutions for the fast growing scale of the next generation of advertising services. You will have the opportunity to work with Principal engineers and to mentor and grow junior engineers. You will not merely go through the full software development cycle but more importantly drive appropriate technology choices for the business, lead the way for continuous innovation, and shape the future of e-commerce. We are a highly motivated, collaborative and fun-loving team building a high growth business. We are entrepreneurial and have a bias for action with a broad mandate to experiment and innovate. This is an opportunity to make a significant impact on the future of the Amazon vision in the Advertising business. A successful candidate will have the satisfaction of seeing their work on the Amazon.com website and numerous other websites, where it will be viewed by tens of millions of customers and will drive quantifiable revenue impact, broaden their technical skills and work in an environment that thrives on creativity, experimentation, and product innovation. A role with direct impact on the success of advertising at Amazon. A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Sr. Software Development Engineer, CP Billing - Directs

Billing Central Platform(BCP) team is working on the Contract Ingestion initiative to streamline AWS Customer deal agreements creation and ingestion into our billing systems. This will enable our Billing organization to sign contracts/deals with AWS customers faster, compute bills accurately, apply discounts and enhance customer experience overall.We have a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a typical day, our software development engineers dive deep to root cause a customer issue, release the latest new features, consult with the top engineers at Amazon and discuss radical new approaches to building and operating at scale.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Job responsibilitiesYou will help define the system architecture, own and implement specific components and help shape the overall experience. You’ll collaborate closely with product managers, architects and other SDE team members to help define the scope of the product.You will take responsibility for technical problem solving, creatively meeting product objectives and developing best practices. You will demonstrate cross-functional resource interaction to accomplish your goals. You will play a role in defining processes and methods to improve the productivity of the entire team.10017About the teamBilling Central Platform(BCP) team is responsible for the hosting and managing of internal consoles under Commerce Platform. BCP team owns the Account Management console that Sales and Customer Support teams rely upon to manage external AWS customers accounts and billing history. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Sr. Software Development Engineer, Traffic Engineering

The Amazon Traffic Management team owns the critical software layer that accepts, filters, and routes all web traffic from the public Internet to it's many websites. This software routes and manages traffic, detects and blocks robot and security threats, and enables Amazon's businesses to quickly and safely launch new websites and new countries.Our team is starting new projects in utilizing Content Delivery Network providers (CDN) to innovate and take Amazon to the next level in scale and security. If you love building high performance software that's focused on best-in-class architecture, data processing, and security, we have the job for you.Key job responsibilitiesThe ideal candidate is a champion of engineering excellence and improves quality, consistency, maintainability, performance, and security with every code commit. In addition, he/she contributes elegant, practical code that solves the most difficult problems at Amazon scale.There are no limits to the contribution and impact this role can have, so get ready to make history!About the teamOur team is embarking on a journey to develop the next generation of networking software for customers. Your work will be highly visible and is instrumental in helping Amazon serve record breaking amounts everyday including flagship events such as Prime Day. If you love building high performance software that's focused on best-in-class networking, data processing, security, and leverages AWS technologies, we have the job for you.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Sr. Software Engineer, Sponsored Ads - Brand Growth

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.Our systems and algorithms operate on one of the world's largest product catalogs, matching shoppers with advertised brands with a high relevance bar and strict latency constraints. We work hand-in-hand with Machine Learning scientists to come up with novel solutions that deliver highly relevant ads. We consistently strive to improve the customer search and detail page experiences. You will drive appropriate technology choices for the business, lead the way for continuous innovation, and shape the future of e-commerce. This is an opportunity to make a significant impact on the future of the Amazon vision.As a Senior Software Engineer, you will drive the technical direction of our offerings and solutions, working with many different technologies across the sponsored products organization. You will design, code, troubleshoot, and support scalable services, machine-learning pipelines and online serving systems, that will handle millions of requests per day, and maintain response latencies of milliseconds, meeting strict SLA requirements (high operational standards). You will work closely with PEs and applied scientists to optimize the performance of machine-learning models and infrastructure, and implement end-to-end solutions. What you create is also what you own. In addition to being a strongly motivated individual contributor, you will also be responsible for mentoring junior engineers and guiding them to deliver to the full potential.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Sr. Strategic Planner, Amazon

Amazon Advertising is the earth’s most customer centric advertising program and is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys, helping advertisers build brand awareness, increase product sales, and more. This role can be based in Seattle or New York.Forecast and Strategy team (F&S) Team within Amazon Advertising is looking for an experienced professional with excellent analytical skills and strong business acumen to develop and implement our supply planning tools and mechanisms in a fast-paced and innovative environment, at a global scale.This role requires someone with strong analytic skills and business acumen who will work with stakeholders on strategic planning/projects within Amazon Advertising. Some examples of project work may include support of long-term Amazon Advertising site strategy; planning models development, input forecasting and general project evaluation for Amazon Advertising network cost, quality, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables him/her to manage global network planning, a demonstrated ability to think broadly and strategically about Advertising initiatives and the ability to persuade executives to build consensus on objectives.Key job responsibilities· Create a reliable and effective short and long term capacity plan for the global CCM team spread across 12 countries· Optimize headcount capacity for the business by balancing customer experience/service levels, employee experience, operational flexibility, and cost effectiveness.· Build and maintain KPIs that reliably reflect the end-customer experience· Partner with recruiting, business leaders, forecasting team, training and change management programs to ensure alignment· Create new reporting & analytic opportunities by analyzing and understanding key planning processes· Thought leadership on integration of new products/services supported by Advertising.· Document writing and presentations up to the director level. BASIC QUALIFICATIONS· Bachelor's degree· SQL and Excel experience· 5+ years of relevant experience in financial/business analysis, quantitative research or analyses.· Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.· Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills· Ability to deal with ambiguity and competing objectives in a fast paced environment while delivering results (Service Level and occupancy goals, Finance objectives) ...

Sr. Technical Product Manager, Privacy

The Amazon Privacy team is on a mission to make it easy for Amazon teams to meet customer expectations and regulatory obligations when it comes to taking care of their personal data.We obsess about customer trust and ensure that we build products in a manner that maintains our high bar for customer privacy. We seek the world's brightest and best Technical Product Managers to lead next-generation solutions that embed privacy first solutions in Amazon services. In this role, you will own a set of our Advertising privacy products' vision taking a global and holistic approach across market segments and businesses driving a “privacy as a product” model. In this model, we look at privacy at the capability level that can be scaled out and up and configured appropriately to account for market segment nuances.Working closely with engineering teams, technical program managers, privacy industry specialists, and legal you will coordinate complex product initiatives across internal teams and stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through product and business requirements documents. You will have a high level of comfort with ambiguity, a deeply analytical mindset with the ability to investigate complex challenges, and can effectively influence across organizations. You will dive deep into customer needs and data to understand issues, drive product development to deliver those needs, and communicate product goals, vision, and roadmaps to deliver products and capabilities that our customers love. Key job responsibilities* Create product goals, vision, requirements and roadmaps to deliver Ad Privacy products and capabilities * Apply judgement to decisions based on data and knowledge of the advertising, industry trends, privacy, and applicable technologies.* Evangelize product vision through effective written and verbal communications at different levels of management.* Work with senior product, engineering, and user experience leaders to define strategy, milestones, and requirements.* Communicate product strategy, decisions, and roadmap progress to stakeholders and leaders.About the teamWe own software products that teams use to identify their privacy obligations, as well as the products they use to support those obligations in their software.We partner with core builder framework teams, privacy legal, and privacy specialists across the company. Our teams are in Arlington VA, Austin TX, Seattle WA and Romania.Privacy knowledge is beneficial but not at essential. Many of us learned on the job, having come from other Amazon teams.BASIC QUALIFICATIONS- 3+ years of end to end product delivery experience- 5+ years of technical product or program management experience- Bachelor's degree- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Sr. Technical Program Manager, Amazon Advertising

We are looking for a passionate Senior Technical Program Manager (TPM) to improve the shopper experience and interaction with ads on one of the most popular pages on the internet! Come join the Stores Monetization technical program management team to improve both monetization and the shopper experience of Advertising across Amazon’s Store, with millions of customers around the world on every device imaginable. Reinvent the customer experience and accelerate ad supply growth by launching new ad products, ad formats, data products, and improving measurement and ad relevancy. With an interesting and diverse backlog, your experience managing complex programs will be essential as you engage with many different teams in order to remove friction during planning and delivery.From the inception of an idea, you are involved in gathering requirements, shaping the vision, and setting the team up for successful delivery. As a Sr TPM you are also a key decision maker in the team. You will establish launch timelines, make decisions to optimize trade-offs, and manage expectations with external stakeholders. The scope and scale of our work often comes with a high degree of ambiguity. You will need to balance customer needs with technical constraints and anticipate the bottlenecks that may emerge along the way. The ideal candidate values autonomy and learns enthusiastically. They will be comfortable making decisions – big and small. This candidate will also be very organized and possess excellent written and verbal communication skills.Key job responsibilities• Create, manage and communicate project plans for multiple programs• Translate technical and business requirements into backlog stories• Establish and manage towards meaningful goals and milestones• Implement and communicate metrics measuring program success• Partner with advertising stakeholders to deliver shared goals across multiple teams• Identify opportunities to eliminate waste and improve development efficiency• Facilitate team’s agile practice to ensure on time delivery• Predict and help remove impediments for the team• Provide concise written and verbal communication on all aspects of your programs• Demonstrate a high degree of ownership for every projectAbout the teamYou’ll join a team of passionate Amazonians who take ownership of everything they do. This talented group of engineers, product, program, and business developers with diverse ideas and backgrounds place high value on both creativity and quality. Our team is central to many aspects of advertising, so you’ll get expose to a mix of different teams, businesses and technologies.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience building and evaluating system-level technical design- Experience developing and executing/delivering product and technical roadmaps ...

Sr. Technical Program Manager, Central Reliability and Response Engineering

Amazon’s Consumer Reliability & Response Engineering PMO is a team of TPMs and PMTs which drive end-to-end programs and best practices across the entire retail organization to increase availability, reduce risks and improve engineering excellence. Billions of transactions and dollars. Hundreds of millions of retail shoppers. Many millions of dollars. Petabytes of data. Tens of thousands of software teams and services. Hundreds of SVPs, VPs, and Directors across Amazon... This is some of the scope of the types of programs and products our team gets to influence and lead. We provide technical solutions, processes, best practices and guidance for engineering teams to ensure retail customers have the best possible experience. We also prepare, execute and evaluate the engineering efforts related to Amazon’s largest retail events (Prime Day, Black Friday, Cyber Monday).As a TPM on this team, you will own short-term (< 1 year) and long-term (3+ year) vision for your programs, influence how the team operates and determine the most important new programs to initiate. You will define, scope and execute multiple simultaneous end-to-end programs based on data-driven analysis, collection of business/system requirements and creation of software architecture specifications. You will raise the bar for engineering excellence by assessing, improving and automating existing programs, tools, processes and operations. You will force-multiply your impact by introducing programs focused on improving software availability/reliability, process automation, major retail event execution, effort reduction and cost reduction across thousands of service teams and engineers.Your ability to work independently, address ambiguity, manage dependencies, communicate effectively, and dive deep into technical details is essential. Successful candidates will be able to balance think big with realism, deliver achievable software plans, while communicating progress to executive audiences.About the teamCRRE PMO BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Sr. Technical Program Manager, Project Kuiper

Are you ready to get in on the ground floor of Project Kuiper, Amazon’s long-term initiative to design, launch and maintain a constellation of Low Earth Orbit satellites to provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world?It’s Day 1 for Amazon’s next billion-dollar business and we are looking for a Sr. Technical Program Manager to work in a start-up environment who is passionate about technology and information systems, who thinks and acts globally, and has the ability to create and implement solutions.The ideal candidate will possess both the technical background that enables them to work with technology and a demonstrated ability to think broadly and strategically about Project Kuiper initiatives. They will experience a wide range of problem-solving situations requiring an understanding of technical infrastructure and stakeholder expectations.Key job responsibilities- Manage a portfolio of system implementation projects from design to deployment including integration with Amazon Corporate systems (OFA, Concur, ADP, and HR).- Build deployment project plans and manage risks impacting successful delivery. - Develop use cases by gathering business requirements, work with software development to build required features, clearly communicate dependencies and manage/track exceptions.- Participate in Proof of Concepts (POCs) sessions to ensure proposed solutions can meet business requirements.- Active participation in Unit Test, System Integration Test, User Acceptance Test, and User Training.- Have an ability to navigate through a large amount of ambiguity and drive consensus between cross-functional stakeholder groups.- Demonstrate crisp communication skills, have experience communicating project status to a broad audience and be willing to follow appropriate escalation channels to ensure delivery as planned.- Possess a strong program management background, have experience leading large/complex/cross-org projects, and have a well-rounded technical background.- Drive project schedules from design to release, managing the production launch for a product/feature, and using metrics to provide status along the way.- Relentlessly simplify and demonstrate significant innovation, creativity, and good judgment when solving challenging problems.- Drive best practices on the team, deal with ambiguity and competing objectives, and proactively identify and mitigate risks before they become roadblocks.- Write effective narratives and present them concisely and effectively to senior management.- Develop program and team processes and tools as required.A day in the lifeThis role will be highly collaborative, requiring partnerships with cross-functional leaders to drive positive results. You will tackle challenging business problems and have the opportunity to work with Kuiper and Corporate technical teams.About the teamKuiper Finance Technology (KFT) is a part of Devices and Services (DaS) FinTech team supporting Kuiper Finance. KFT provides program management, SAP product, and BI reporting solutions to support Kuiper business initiatives. BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent- 5+ years of technical product or program management experience- 5+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of experience in finance, supply chain, consulting or operations role with proven experience in leading process and systems transformation initiatives.- Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. ...

Sr. Technical Program Manager, Traffic Engineering

Are you passionate about driving impact to a core function at one of the largest companies in the world? Is the prospect of modernizing infrastructure of interest to you? How about having the opportunity to work on the intersection of Networking, Cloud Tech, Machine Learning Ops and Big Data? Then this role might be the one for you!Amazon Traffic Engineering builds innovative managed networking solutions that empower Amazon Software Engineers to build and operate services for Amazon’s customers that are secure, highly available, and easy to scale. We identify and support the foundational infrastructure capabilities, tools, and datasets needed to support rapid global expansion of Amazon's SOA (Service Oriented Infrastructure), built on top of AWS technologies. We seek a passionate, technical and results-oriented Sr. Technical Program Manager to help manage aspects of a high visibility, high impact modernization program.Key job responsibilities• Coordinate work across multiple teams and organizations within Amazon• Own the strategic roadmap and tactical milestones and own the updates to various stakeholders• Manage relationship with customers, stakeholders and partners - helping address major roadblocks in adoption of the new technology• Manage timeline, dependencies, and deliverablesBASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 5+ years of technical program management working directly with software engineering teams experience- Experience building and evaluating system-level technical design- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Sr. UX Program Manager, Buy with Prime

We are seeking a self-motivated and talented Senior UX Program Manager with strong organizational skills, great drive, and best-in-class ownership to join our Buy with Prime UX design team. You will work collaboratively with designers, developers, researchers, and product managers, leading projects throughout the planning, design, and development lifecycle to implement simple, scalable approaches that force-multiply design efforts.This role requires deep functional expertise, excellent leadership skills, and the ability to hit the ground running. Reporting to the Manager of Design Operations, you will own key programs and continuous-improvement efforts such as prioritization, intake, tracking and reporting mechanisms, tooling, and other aspects of Design Operations. You will invent, evolve, improve, and simplify in a manner that scales across multiple teams, feature types, and development methodologies.You are flexible and comfortable with ambiguity, adapting your approach to meet the needs of a broad set of partners. At the same time, you are adept at driving for clarity and alignment across partners and stakeholders.Key job responsibilitiesSupport the Design Operations practice, including intake, prioritization, capacity planning, tooling, and process optimization.Define and manage strategic initiatives to improve design team efficiency and impact.Measure the impact of programs and initiatives both qualitatively and quantitatively.Collaborate cross-functionally with designers, developers, researchers, writers, and product managers to ensure a smooth product development process.Create, maintain, and publish reports and dashboards that share project information and illustrate progress against goals.Support the management team with effective team communication, proactive problem solving, and information distribution.Establish and drive a communication strategy to keep the UX team and partner teams informed and aligned on priorities and risks.About the teamBuy with Prime UX is a centralized design and research organization with the Stores organization. Our designers, researchers, writers, and program managers operate as embedded design team members within domain areas to build subject matter expertise, while reporting and operating as a centralized team to drive consistency across products, establish cohesive North Star vision artifacts for Buy with Prime, and support career growth.BASIC QUALIFICATIONS- Bachelor’s degree or equivalent industry experience.- 6+ years of successful experience as a Producer, UX Program Manager, Research Program Manager, or similar role in a user experience or design team.- 6+ years of experience leading large projects through the full product development life cycle in a large, cross-functional team.- Excellent written and verbal communication skills ...

Sr.Program Manager, Project Kuiper

Are you ready to get in on the ground floor of Project Kuiper, Amazon’s long-term initiative to design, launch and maintain a constellation of Low Earth Orbit satellites to provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world?It’s Day 1 for Amazon’s next billion-dollar business and we are looking for a Sr. Program Manager to work in a start-up environment who is passionate about technology and information systems, who thinks and acts globally, and has the ability to create and implement solutions.The ideal candidate will possess both the technical background that enables them to work with technology and a demonstrated ability to think broadly and strategically about Project Kuiper initiatives. They will experience a wide range of problem-solving situations requiring an understanding of technical infrastructure and stakeholder expectations.Key job responsibilities- Possess a strong program management background and have experience leading large/complex/cross-org projects.- Drive project schedules from design to release, managing the production launch for a product/feature, and using metrics to provide status.- Relentlessly simplify and demonstrate significant innovation, creativity, and good judgment when solving challenging problems.- Drive best practices on the team, deal with ambiguity and competing objectives, and proactively identify and mitigate risks before they become roadblocks.- Write effective narratives and present them concisely and effectively to senior management.- Develop program and team processes and tools as required.- Build deployment project plans and manage risks impacting successful delivery. - Develop use cases by gathering business requirements, work with software development to build required features, clearly communicate dependencies and manage/track exceptions.- Participate in Proof of Concepts (POCs) sessions to ensure proposed solutions can meet business requirements.- Active participation in Unit Test, System Integration Test, User Acceptance Test, and User Training.- Have an ability to navigate through a large amount of ambiguity and drive consensus between cross-functional stakeholder groups.- Demonstrate crisp communication skills, have experience communicating project status to a broad audience and be willing to follow appropriate escalation channels to ensure delivery as planned.A day in the lifeThis role will be highly collaborative, requiring partnerships with cross-functional leaders to drive positive results. You will tackle challenging business problems and have the opportunity to work with Kuiper and Corporate technical teams.About the teamKuiper Finance Technology (KFT) is a part of Devices and Services (DaS) FinTech team supporting Kuiper Finance. KFT provides program management, SAP product, and BI reporting solutions to support Kuiper business initiatives. BASIC QUALIFICATIONS- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. ...

Strategic Account Executive, STRAT Enterprise Central

Strategic Account Executives are the face of our business, owning the full sales life cycle of commercial businesses with annual revenues $3B+. This is a unique sales role, requiring enterprise sales experience with high level decision makers, with a strong focus on building relationships and developing opportunities across organizations with a territory of 20+ accounts. Candidates will be experienced in managing customer engagements using both collaboration tools such as Chime, Teams WebX and other video conferencing applications as well as face-to-face environments in support of new sales objectives. Key job responsibilitiesDeliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsA day in the lifeDay to day customer engagement,prospecting and customer relationship development Working internally to externally to facilitate consumer requirements position AB core value and drive adoption of buyers across customer locations both domestically and internatiomnally. About the teamThe Amazon Business Strategic Accounts Team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the Fortune 1000. The ideal candidate will have relevant business consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets. BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Strategic Account Manager, Amazon Publisher Services

Amazon Publisher Services (APS) helps digital publishers around the world build and grow thriving businesses. We provide services and advanced technologies to web, mobile app, and streaming TV publishers of all sizes, including many of comScore’s global top 100, to help them monetize their content with demand from Amazon and other programmatic buyers. Our server-side header bidding solutions are fast and reliable across devices, handling billions of queries per day, delivering ads in milliseconds. The result is more profitable advertising for publishers and more relevant ads for customers.We are seeking a technology-savvy and customer obsessed Strategic Account Manager. In this role, you will have the opportunity to join Amazon’s rapidly growing Advertising organization and help build industry-leading solutions for publishers. You will own relationships with some of the largest publishers and maximize the value our publishers receive from APS’ suite of cloud services.Your analytical acumen and customer-facing skills will enable you to effectively represent APS within a customer’s environment, and drive discussions with senior leadership regarding growth opportunities, incidents, and quarterly business reviews. You will provide advocacy and strategic direction to help plan and build solutions for internal and external customers. The close relationships developed with your customers will empower you to understand their business needs and challenges so you can help customers achieve the greatest value from APS.Join this team to experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon Inc. (AMZN), one of the world’s leading Internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, Austin, New York, Los Angeles, London, and Tokyo. Learn more at aps.amazon.com.Key job responsibilities* Manage all phases of relationships with our North America publishers* Oversee onboarding of new publisher supply and proactively find and execute optimization opportunities.* Successfully launch new publisher products, share publisher and overall industry feedback and guide publisher program strategy.* Analyze performance data and provide data-driven insights to improve our advertising programs.* Define processes and workflows that help deliver amazing customer experiences.* Develop solutions to address key operational challenges, customer pain points, and sources of friction.* Employ consultative, long-term approach and build productive relationships with publishers.* Translate publisher feedback into product requirements and collect market intelligence to help guide the overall direction of the program.About the teamAmazon Advertising is a fast-growing multi-billion-dollar business that includes advertising on desktop, mobile, and connected devices. Ads appear on Amazon and thousands of third-party sites.BASIC QUALIFICATIONS- 3+ years of digital advertising and client facing roles experience- Experience analyzing data and best practices to assess performance drivers ...

Strategic Enterprise Sales Principal, Amazon Freight

Amazon Freight is a new startup business within Amazon focused on developing an industry leading supply chain product offering. We provide external freight customers access to the world class network and freight services used to operate Amazon’s own business. Our enterprise-ready freight offerings ensure our customers' freight is moved with the highest level of service and quality at a competitive price across multiple modes of transportation (Truckload, LTL, Intermodal). Amazon Freight is expanding its team and is looking for a dynamic sales leader to create pathways for outreach, engagement, and strategic partnership with our largest potential customers. In this role, you will partner with senior transportation leadership within a small subset of the largest shippers in the private and public sector. You will work to identify complex, long-term shipper supply chain needs, tailor Amazon solutions to create value, execute new contractual agreements, and drive successful launches into new product offerings. This role is available to be filled in our core sales offices including NYC, Chicago, Nashville and Seattle. Key job responsibilities- Drive key shipper engagement and a complex enterprise sales cycles towards high-value new strategic partnerships- Develop detailed customer action plans to guide long term pan-Amazon relationships with key customers- Represent the capabilities of Amazon's full supply chain product offering to drive the creation and implementation of innovative customer solutions- Gather and distill rich customer feedback to inform and iterate our product roadmap - Work autonomously to build rapport and maintain collaborative executive relationships with enterprise shippersBASIC QUALIFICATIONS- 10+ years of developing, negotiating and executing business agreements experience- 10+ years of professional or military experience- Bachelor's degree- Experience selling to Fortune 1000 or Global 2000 organizations ...