Rochester

Who are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training others ...

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining our team. DLS Provides services 7 days a week, 24 hours a day to assist employees as they go through qualifying life events. The DLS Interpreter Business Partner is a key member of our Specialty Accommodation team, providing ASL interpreting services to Amazon applicants, candidates and employees who are Deaf or Hard of Hearing. The Interpreter is a subject matter expert (SME) in ASL interpretation services and will provide consultation and collaborate across teams to solve complex problems in ASL language accommodations. Successful interpreters are highly skilled, able to respond to changing circumstances and needs of a dynamic culture, and paves the way for a connected and trusted accommodation experience. Interpretation in this role may also involve periods of standing, and walking in a fast-paced environment with possible varied noise levels.An Interpreter can be assigned to work primarily with a single employee for all or part of their work days, permanently or temporarily and/or the interpreter could be assigned to rotate through a large group of Deaf Employees at one or more locations. The interpreter assignments may include (but are not limited to):In-person and over video services for:o Group meetingso Eventso Meetings with individual employeeso Meetings with high confidentialityo Meetings with sensitive informationo Highly technical contento Recorded presentationsKey job responsibilities• Demonstrate high quality interpretation skills between English and American Sign Language.• Communicate well in both verbal and written English.• Provide interpreting services for Deaf, Hard of Hearing and hearing stakeholders in a variety of settings and roles.• Comfortable interpreting in video environment.• Arrive to shifts and assignments on time and prepared for work. Flexible in work hours to support meetings outside of traditional business hours, including overnight and weekend requests.• Provide effective communication in on-site services environment.• Provide stellar customer service to both internal and external customers.• Collaborate in a professional manner with multiple stakeholders.• Work effectively with minimal supervision.• Maintain a working knowledge and increased understanding of the subject matter to enable effective interpretation for all required disciplines.• Ensure compliance with standard work, code of professional conduct, federal/state regulations, and company policy.• Maintain system records to ensure accurate and timely documentation of interpreting assignments.• Consult, coordinate and partner with our third-party external vendors and internal HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.• Perform outreach and training for ASL language access across geographic areas.• Work collaboratively and professionally with other interpreters during assignments.• Travels to various domestic locations to support meetings.• Travel will include regional travel and possible US and international travel, dependent on business needs• Flexibility in scheduling that will include evening and/or weekend work hours.• Comfortable with ambiguity. • Other duties as assigned.BASIC QUALIFICATIONS• 2 + years of related professional interpreting experience, including VRI services, with strong demonstrated experience interpreting in the all areas of business and/or warehouse environment. • - OR Successful completion and mentor recommendation from Amazon Interpreter Practicum program • Fluency in both American Sign Language and English with superior sign-to-voice and voice-to-sign language skills and an elastic linguistic range to match customer needs. • Expert knowledge in US interpreting industry standards of practice, RID Code of Professional Conduct, and Deaf culture. • RID (Registry of Interpreters for the Deaf) Certification, or BEI-Advanced Level Certification. • - In lieu of certification, 10+ years of professional experience with a set path to certification will be considered. • Demonstrated ability to deal with confidential information, including sensitive human resources situations. • Strong problem solving, time management and priority-setting skills. • Bachelor’s degree or equivalent in RID alternative pathway. • Competency working within a diverse and inclusive environment; including awareness of personal bias and align with company-wide Global Diversity Equity and Inclusion (GDEI) goals. ...

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. To keep our 24/7 operations network secure and assure operational continuity, we are looking for hands-on and detail-oriented professionals who want to join our team. The LPS leads the effort to efficiently and effectively protect people, product and data (lives, physical property, equipment, inventory, data, & intellectual property) in a designated building. The LPS reports to the Security and Loss Prevention Cluster Manager responsible for their geographical area, and aids them in supporting the Operational team, and cross functional teams throughout the organization. This position is site based however may need to support multiple business units with local travel up to 25%.Key job responsibilities* Conduct confidential investigations and prepare prompt written reports of theft, fraud, and workplace violence/critical incidents* Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards* Serve as department liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies, and the department’s performance* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation. Includes flexibility in working weekends and/or overnight shifts as necessary to needs of the business* Travel up to 25% including one week in Phoenix, AZ for Global Security Operations OnboardingA day in the lifeAs a Loss Prevention Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems with subject matter experts and external suppliers to maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels.About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Security and Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses. WWOS creates and maintains a work environment that is prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementing guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, data analytics, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* 1+ years of application experience with MS Office Professional Suite, including Excel to manipulate and analyze data* Workplace incident mitigation or de-escalation and Business Continuity planning experience ...

Senior Site Workplace Health and Safety (WHS) ManagerAmazon North America Customer FulfillmentThe Senior Site Workplace Health and Safety (WHS) Manager will be responsible for partnering with site level operations team for their assigned site in order to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizen events, this Senior Safety Manager will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our associates. The Senior Site EHS Manager must demonstrate the ability to build trust and confidence with the operations team and influence change through providing comprehensive risk assessments and safety data analysis.The Senior Site WHS Manager must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This Senior Safety Manger must instruct and train operations managers and site WHS professionals in company EHS policies and assist the regional teams in incorporating our safety standards at their site. The Senior Site WHS Manager will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. Must possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with operations.The Senior Site WHS Manager will be responsible to develop a team of safety managers and safety professionals at a site. This Senior Safety Manger must create and execute leadership development plans for their team. This Senior Safety Manger must communicate safety team expectations and give frequent and appropriate feedback to the safety teams and ensure they are executing to the core competencies of an Amazon safety professional. This Senior Safety Manger must also demonstrate the ability to judge and assess safety talent and select appropriate bench strength to current and future business needs.Senior Site WHS Manager Responsibilities: - Possess a thorough understanding of local/regional regulations and company policy. - Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies. - Measure the FC performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies. - Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives. - Deliver on-time and quality projects to Operations. Deliver quality projects on time to Operations. - Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest. - Deep Dive trends and propose action plans to Sr. Leadership on site. - Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations. - Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent. - Manage and mentor the FC Safety Manager and Safety Associates in your assigned FC. - Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction. - Lead soft tissue injury reduction efforts with IPS by performing targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures). - Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy. Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training. - Review for effectiveness the deployed safety tools and revise to ensure continual improvement. - Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards.BASIC QUALIFICATIONS - 7+ years' of increasing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations. - Experience implementing lean principles and process improvement in an operational environment. - Experience managing change in multiple site environment and managing multiple direct reports. - BS/BA in Safety, Environmental, Ergonomics or a related field required - Written and verbal communication skills, including comfort interfacing with Directors and VPs - Develop and implement department goals and strategies based on broader organization goals. - Analytical and problem solving skills. ...

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)BASIC QUALIFICATIONS• Bachelor’s Degree or 2+ years Amazon experience.• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.• Prior experience with performance metrics, process improvement and Lean techniques.• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. ...