Antioch

The Global RAD Operations (GRO) network delivers millions of packages and smiles to Amazon internal customers every day. GRO is looking for a motivated, customer-focused individual to join our team as an Engineering Technician. This leader will work closely with our Operations and Engineering team to improve the quality of processes. They will also be responsible for monitoring, reporting, and investigating any process failures. GRO’s workflow has three major components: First Mile – receiving and stowing product in RAD; Middle Mile – picking, prepping, and packing the product for shipment; and Last Mile – delivering product to the internal customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Responsibilities:• Support engineering with process audits program by performing daily audits, and follow up on resolving non-compliance.• Collaborate with area managers and engineer to support change implementation.• Review and write SOP for operations, as required.• Be the voice of associate in identifying gaps, and escalating it to the engineering team.• Support and work in assigned department as required.• Assist the floor as an associate resource, training associates, and verifying SOP compliance.• Participate in Operational Excellence initiatives in some capacity.• Collaborate with operations and work on analyzing delivery defects and risks.About the teamThe Ops Engineering & Analytics Team which is at the heart of the OpsTechIT Supply Chain Fulfillment Operation is responsible for designing, building, and maintaining the infrastructure, tools, and processes necessary to ensure smooth functioning of the RAD Operations. This is a multidisciplinary team that combines elements of Ops Engineering, Analytics, Quality Engineering, Materials Management and Learning & Training. The team's focus is optimizing the performance, reliability, and scalability of RAD processes. The team's expertise in building and maintaining complex systems and processes ensures that the RAD operations can operate efficiently, effectively and securely.BASIC QUALIFICATIONS- High School Diploma or Equivalent Diploma or one year of continuous Amazon experience- Demonstrated problem solving skills and analytical skills- Ability to work flexible schedules/shifts/areas- Experience in Microsoft Office, Intermediate excel skills for data analysis. ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers.About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs. Responsibilities include, but are not limited to:Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.Managing local technical and continuous improvement projects.Maintaining or creating policies, procedures, and processes.Identifying root-causes of operational issues and process inefficiencies.Moving up to 49lbs as well as standing and walking during shifts BASIC QUALIFICATIONS- 1+ years of troubleshooting in a multi-user high availability environment experience- 1+ years of PC repair, troubleshooting, deployment and liquidation experience- High school or equivalent diploma- 1+ years of computer networking experience ...