Nashville

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).Key job responsibilitiesResponsibilities include, but are not limited to:* Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.* Ensuring infrastructure networking and computing systems remain available during production hours.* Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.* Managing local technical projects.* Maintaining or creating policies, procedures, and processes.* Identifying root-causes of operational issues and process inefficiencies.* Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.* Supporting customers from multiple buildings in the area, as well as remote customers.* Traveling within your local or regional area to support our customers.BASIC QUALIFICATIONS- High school or equivalent diploma- 2+ Years of experience in a professional environment- Fluent in Cisco/networking and either Linux and/or Microsoft- 2+ years of experience of troubleshooting in a multi-user high availability environment- 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP- 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation- 1+ years IT experience with client, server, and network service delivery- Possess and maintain a current, valid Driver License ...

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. The Operations Technology Solutions (OTS) supply chain team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon fulfillment facilities globally. The team is responsible to provide end to end solutions for this equipment that includes engineering, lifecycle management, change control, demand planning, supplier readiness, material management, and total cost of ownership. Our initiatives deliver on the solutions that power the physical fulfillment to millions of Amazon.com customers across the world. OTS Supply Chain is establishing a new Supplier Performance Management (SPM) team to ensure our suppliers are raising the bar on performance in terms of product quality, supply risk, delivery performance, and required data. The leader of this team will work closely with Category Management, Global Procurement, and other internal Supply Chain teams to establish standards by which to measure supplier performance, and will develop processes, metrics, and mechanisms to measure, track, and communicate these standards. SPM will manage day to day performance of suppliers globally and will have responsibility for enforcing compliance with expectations and with raising the level of execution from suppliers. This will include handling operational supply risk escalations, ensuring suppliers are meeting customer timelines for product deliveries. SPM will also own supplier data, including lead times, promise dates, and ASNs for collecting delivery information, all of which support processes within the ERP system. Data collection mechanisms, data validation, and reporting will fall under this team. As this will be a new team, it’s critical that the chosen leader have the ability not only to manage a team effectively, but also to provide leadership as they grow and develop team members. Key job responsibilities- Establish and develop the new Supplier Performance Management team.- Create strategies to effectively execute the responsibilities of the team, including management of product quality, supply risk, delivery performance, supplier data management, and supplier compliance.- Develop tools and mechanism to collect, measure, and report out on supplier metrics. - Further develop the current supplier scorecard mechanism to provide objective feedback to critical suppliers on strengths and improvement opportunities.- Engage with other leaders to improve Supply Chain processes related to supplier performance issues.- Engage with Suppliers in a hands-on approach to support every day, operational requirements related to delivery performance, quality issues, and compliance gaps.- Manage day to day escalations and prioritization of at-risk product orders. - Keep abreast of changing business requirements and market conditions that could impact supplier performance.- Perform spend analysis based on a variety of relevant information, prepare financial models, identify opportunities, and present business case and recommendations to internal business partners.- Support the strategic goals of the business partners; act as a ‘consultant’ to help achieve those objectives. Be recognized by business partners for supporting their strategy and driving value.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor’s Degree in Business, Supply Chain, I.T. or a related field preferred- 10+ years of experience in supply chain, strategic sourcing, procurement, or supplier management- 5+ years leading and developing high performing teams- Ability to exercise judgment in evaluation of suppliers, supplier performance, and ensure that project goals, schedules and performance requirements are achieved- Customer obsession, bias for action and urgency- Must have a positive, collaborative attitude- Excellent verbal skills and above average written communication skills- Strong PC skills including Windows and Excel- This role may include up to 10% travel ...

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. OpsTech Solutions Supply Chain team is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers across the world. As a Materials Buyer, you will manage purchasing operations for IT hardware and services for the NA and Brazil Region. This position falls under the Material Management vertical of OpsTech Solutions Supply Chain team. In this role, you will work closely with cross-functional partners to deliver value to the customer, meeting the scope, budget and timeline of the effort. Projects will be in disparate geographic locations, and require strong communication skills to coordinate onsite and remote work with teams across the globe. Key job responsibilities - Execute and/or manage Purchase Requisition / Purchase Order process for IT needs across the region. - Communicate with suppliers regarding forecasts, fulfillment and on time delivery. - Main point of contact for material issues both internal and external with suppliers. - Have a strong understanding of bill of material concept, processes and general discipline. - Understand key forecast inputs, trends and downstream impact on materials / availability. - Support all devices through New Project Intake (NPI) to end of life, establishing material strategies to support warranty requirements even beyond end of manufacturing. - Work collaboratively with internal teams and suppliers to implement strategic solutions to continually improve our material management processes. - Work closely with US / global suppliers to proactively eliminate shortages, as required. - Be responsible for monthly / quarterly metric reporting. This role may include up to 10% travel.This role is located in Nashville, TN.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 2+ years of supply chain experience- 2+ years of program or project management experience- Bachelor's Degree or 2+ years Amazon experience ...

At Amazon, we're working to be the most customer-centric company on earth. We are seeking a Procurement Manager to create world wide strategies for Base Building Reliability (BBR) for multiple business units and operation centers. The person in this role will coordinate and partner with leaders and teams globally across Amazon and lead and interact with our most important professional suppliers to satisfy organizational requirements. This leader will work with Design and Construction, World Wide Design, RME and Safety to develop and execute category sourcing strategies, deliver savings/value and improve productivity across the category. Key job responsibilities- Lead a team of highly experienced Category Professionals in the complex vertical Retrofits, Expansion and Improvements (REI). - Develop, mentor, and coach top talent to create succession plans for the team- Build relationships with key stakeholders and Customers- Help develop Key Performance Indicators and set goals for the team- Develop mechanisms to track team progress to ensure we are meeting customer expectations- Help guide and lead the team to develop long term robust category strategies that deliver bar raising results- Share in celebrating successes and lessons learned for the team- Drive alignment and establish success criteria for common or shared goals around Savings, Supplier Diversity, and Sustainability- Act as a market intelligence provider regarding categories; anticipate strategic opportunities and keep key stakeholders informed- Candidate must be able to travel, up to 15%A day in the life- You will deliver market leading low-cost, innovative and sustainable equipment/services to help our Operations teams succeed and delight Amazon.com customers with speed, selection and convenience- You will collaborate to seek inputs and manage outputs from our external suppliers as well as internal partners across Design & Operations Engineering, Workplace Health & Safety, Finance and Reliability/Maintenance Engineering- You may have to adapt and sometimes take different roles from strategy development to project management to rapidly meet customer needs- You will focus on deep diving categories to unlock value and help deploy emerging technologies at scale for OperationsAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the team- We are customer inclusive and take a data-informed approach to scalable globally for all our customers - We are Safety-first, innovation-first team; we experiment new ideas and challenge old norms- We believe in strategic partnerships to unlock optimal value and cost of ownership across our categories- We lead on & advocate Design for Sustainability to help reduce the carbon footprint of our Operations buildingsBASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of team management experience- 7+ years of cross functional project delivery experience- 7+ years of program or project management experience- 7+ years of supply chain experience- Bachelor's degree ...

Come join a creative team of Operations Technology Engineers that builds the wired and wireless networks that power Amazon fulfillment centers and transportation sites worldwide. These networks are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers. We are looking for a Network Development Engineers to provide technical thought leadership in the design of our next-generation networks. As we look to the future, our networks will support an ecosystem of robotics, industrial IoT, sensors, drones, and mobile devices. You are comfortable with making data motivated decisions, and iterating on designs that may fail at the outset to ultimately deliver robust systems that elegantly scale. Information security and network reliability are at the core of your thought processes, and you are respected as an influencer. In this role you will also operate the largest fulfillment network in the world, and provide guidance to and mentoring to network support teams to develop their skills and reinforce best practices. Network reliability is critical to Amazon Operations, and your responsibilities will include driving root cause resolution of network events most impact-full to the business. The OpsTech NetEng team has broad scope supporting multiple business units globally, from the smallest delivery stations in emerging markets, to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys variety in both short term innovation and long-term strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon’s fulfillment networks for years to come.Key job responsibilitiesAs a NDE, you will be expected to:· Write code for our most demanding, cross-functional networking projects.· Functionally decompose complex problems into simple, straight-forward solutions.· Understand system inter-dependencies and limitations.· Effectively research and benchmark Amazon technology against other competing systems in the industry.· This is a unique opportunity that will enable you to grow your skills as an engineer, have a lasting impact on Amazon’s fulfillment networks for years to come. About the teamNetwork Provisioning and Automation ‘NPA’ team consists of highly-skilled engineers who build all new Amazon fulfillment centers and transportation sites worldwide. These sites are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers.BASIC QUALIFICATIONS- Bachelor’s degree in Engineering or Technology- 3+ years experience in a network focused hands-on technical role working with IP routing protocols (interior and exterior), technologies and platforms in large scale data center, LAN and/or WAN network environments.- 3+ years experience developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems.- 3+ years experience in a technical on-call capacity, responding to customer impacting events, mitigating and root cause analysis of those events.- 1+ years of experience in automation via Bash/shell scripting and Perl/Python programming, Infrastructure as Code, Ansible ...

Amazon Freight External Operation’s team is looking for a motivated Supply Chain Manager to lead in the management of daily freight movements for our Enterprise Shippers. Our mission is to provide the best in class operational shipper support the world of freight has experienced. We support our customers with the highest level of professionalism. We are looking for a dynamic leader to delight our customers in our ability to predict and adjust to their transportation needs. This is an exciting opportunity to join a growing team and change the world of freight.Key job responsibilitiesContinual, tactical communication with external customers (Shippers/Receivers, Vendors/Sellers) and internal customers (Sales, Retail, Finance, Product, Fulfillment Centers)Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as neededDevelop performance metrics to assist with driving business results.Lead initiatives to re-engineer business processes, and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.Scoping business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we useUnderstand the business impact of the trends and make decisions that make sense based on available data.Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performedAuthor and present weekly findings and the variances to goals, and present these finding in a review forum.Propose improvements to our optimization software and other tools for ease of use as well as efficacy.BASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- 1+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Transportation Services is pioneering new products, services, and technologies within our transportation network. We are building a platform and capability to ensure that our carrier partners are successful and our customer’s freight, no matter how large or small, is delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels. This is a great opportunity to fill a high visibility role in the fastest growing new market in Amazon expansive portfolio. Amazon is looking to hire an Accounts Payable Dispute Resolution Specialist to help our expanding Amazon Transportation Services network. The Accounts Payable Dispute Resolution Specialist will work as part of a team responsible for mediating payment disputes and resolving payment-related problems for our growing carrier partner base. Responsibilities of this role include identifying and investigating raised payment errors, calculating payment differences, communicating with internal and external partners, reconciling payment-related disputes for our carriers, and helping the team with other payment-related initiatives. This job will require problem solving, basic mathematics, communication, and customer service skills while having the ability to work independently in an often ambiguous work environment. Passion and drive for customers is a must. Key job responsibilities - Identify, deep dive, and resolve payment disputes for Amazon’s Transportation Services network carrier base - Resolve carrier claims on invoice payments in accordance with Amazon’s policies - Ensure accurate and timely resolution of carrier payment disputes - Maintain Amazon’s SLA promise to our carriers. - Meet or exceed established daily quota goals - Collaborate directly with our Amazon Transportation carriers and with members of cross functioning departments - Flexibility to change as per the changing requirements of the business - Supporting ad-hoc requests as needed - Helping the team with other payment related initiatives given the opportunity - Engage with internal teams and stakeholders to identify opportunities to improve payments and ensure customer promiseBASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Principal Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale, working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of procurement experience- 7+ years of working cross functionally across several teams experience- 7+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

Global Fleet and Products (GFP) team’s mission is to provide the vehicles and services that enable Amazon to delight customers through our last mile operations within Amazon Logistics (AMZL). GFP manages a global fleet of last mile vehicles including internal combustion engine vehicles, regulated vehicles and electric vehicles. Amazon is looking for a Principal, Product Manager, to lead integration, testing, and scaling between preferred vehicle service products and automation technologies under development; i.e., to build a roadmap and operationalize technology improvements across our network of hundreds of delivery stations, thousands of Delivery Service Partners, and tens of thousands of vehicles. The maintenance and repair (M&R) team’s preferred vehicle service products include mobile maintenance, Fleet Service Centers, and utilizing 3P existing auto shops to service the AMZL fleet. Technology and automation opportunities include integrating automated vehicle inspection data that exists today with automated service scheduling; ingesting third party vendor data internally and partnering with the telemetry and predictive maintenance teams to begin servicing vehicles prior to vehicles going down for service; collating exterior vehicle inspection data with mechanical inspections to provide vehicle owners comprehensive service recommendations with available service capacity. The end goal is to maximize vehicle fleet health while leveraging automation tools that simply the service experience for Delivery Service Partners (DSPs) and operationalize throughout the network. This will allow DSPs to focus on what they do best – delivering to our customers. Amazon's Global Fleet and Products team is seeking to hire a Principal Product Manager to join the team to define and deliver strategic product and tech roadmaps for the fleet maintenance and repair programs and products. In this role, this senior leader will focus on building and leading repair solutions at scale for our Last Mile Fleet. This leader is be expected to manage multiple new products, programs, and value added services, concurrently, directly and indirectly. The Principal Product Manager contributes significantly to the overall fleet strategy and to build and maintain 3P repair provider relationships through their products and programs that support the long-term strategy. The leader owns creating the strategic product roadmap, gain senior leadership alignments and approvals for the roadmap, lead development and delivery of these products and programs through internal and external partnerships. The individual will have a strong track-record of delivering successful new products, programs and/or Value Added Service offerings at significant scale ($200M or more in total spend), senior leadership involvement with external vendors, and thought leadership within procurement, transportation, fleet or automotive.Key job responsibilities• Define requirements for product/service/program offerings for the repair of all vehicles in Amazon's last mile fleet including Internal Combustion and Electric Vehicles, working backwards from key stakeholders (e.g. Delivery Service Partners).• Develop strategic product vision and roadmap for execution with partner technical teams. • Build products to expedite vehicle service and improve uptime.• Engagement with senior leaders, both externally and internally• Negotiate strategic partnerships for repairing vehicles.• Deliver improved financial performance through vehicle uptime and service speed• Lead strategy for individual projects to support all the goals of the business, not just financial goals• Communicate expectations and requirements equally well with external and internal leadership teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary• Utilize exceptional problem-solving skills to work through difficult challenges• Travel 25% BASIC QUALIFICATIONS- 8+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience leading cross-functional or new launch projects to ensure success- Experience using data and metrics to determine and drive improvements focused on the customer ...

Join Amazon Shipping (SWA) to build the next $100B initiative. Shape the future of shipping as a part of a new, emerging business and solve the biggest customer pain points in the logistics industry globally.Who are we?At Amazon, technology is the backbone that enables us to deliver millions of packages to customers every day—on time and at low cost. Within Amazon Shipping, we are a passionate team within the Product and Technology organization, dedicated to transforming package delivery. Our mission is to drive volume by onboarding the industry's largest sellers and shippers, ensuring they reap the benefits of our innovative shipping solutions. We are committed to developing unique and customizable systems that provide exceptional value to both Amazon and our partners. Through advanced technology and engineering expertise, we create seamless integrations with shippers, vendors, and 3rd party carrier integration platform to optimize delivery efficiency. Our services can handle thousands of requests per second, making crucial business decisions that enhance the online shopping experience while fostering growth and evolution in this dynamic sector.Who we’re seeking?We are seeking a Principal Solution Architect with strong analytical skills and a passion for streamlining the customer shipping experience. You will serve as the technical advisor for our largest enterprise customers and liaison with our business development leadership team to unlock demand generation opportunities. This role requires a strategic thinker who thrives on ambiguity. A typical day will include collaborating with cross-functional teams, producing concise documents for senior leadership, and drive external customers and third-party platforms to integrate with our system. As a Principal Solution Architect, you will delve into the complexities of the customer and developer journey, designing solutions that enhance and simplify their shipping experience.You'll be accountable for delivering solutions and simplifying complex integration requirements to onboarding strategic accounts. You are an innovator at heart, who enjoys finding solutions for customer problems. In this role, you will identify projects from customer interviews and market research and develop foundational documents to facilitate solution design with the product, tech, and commercial teams. You must be adept at deep-diving into complex technical system, hands-on with code debugging, and proficient in identifying and resolving errors. You enjoy continuous learning and staying up to speed with the latest market treads and technology to accelerate innovation. You will be recognized as a thought leader and mentor, playing a key role in shaping the strategic roadmap for our organization.The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.Key job responsibilities- Establish and maintain technical credibility throughout the sales cycle, providing comprehensive advice and support on the implementation and operation of our integration-focused products and services.- Cultivate deep and broad relationships with executives and technical stakeholders within customer and internal organizations, acting as a trusted technical advisor.- Identify gaps in our services and work with product stakeholders to align Amazon's technology vision with customer needs. Serve as a technical leader by defining user stories and contributing to the design of new product features for the customer by working closely with engineering, and business teams.- Develop and disseminate knowledge resources such as code samples, tutorials, whitepapers, and technical articles for the developer and shipping community, with a focus on promoting best practices.- Analyze current processes, identify bottlenecks/ pain-points and evaluate opportunities to improve end user experiences, reduce time/ costs to integrate, improve CX and accelerate growth.- Stay abreast of emerging technologies and industry trends to integrate into functional architectures, driving continuous improvement and innovation- Up to 10% travelBASIC QUALIFICATIONS- 10+ years or more experience in building/ designing customer-facing API based products. The right person will be highly technical and analytical thinker, possess hands-on: software development/technical integration/consulting experience.- Excellent communication skills, both written and verbal, tailored for technical and non-technical audiences, along with conflict resolution abilities involving executive stakeholders, customers, and internal teams.- Bachelor’s degree in Computer Science, Engineering, or a related technical field. In lieu of a degree, 12+ years of related work experience in technical enterprise solutions. ...

Amazon’s global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching the customer. With a scale of millions of packages, each with different attributes and delivery requirements, what results is a highly dense graph of nodes. We have built a highly respected software engineering team which is focused on solving complex problems in worldwide transportation using workflows, optimization algorithms, and machine learning systems. These are large-scale distributed systems handling millions of packages being shipped through the Amazon logistics network. As a Principal Technical Program Manager (TPM), you will own writing technical specifications, running MBRs for org and keeping large program schedules from design to release on track. This role requires effectively partnering with other orgs within Amazon and managing launches. You will also be responsible for mentoring other L6, TPMs in the org.About the teamInclusive Team CultureWe’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 7+ years of technical program management experience- 7+ years of working directly with engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

The Operations Technology Solutions - Supply Chain (OTS-SC) organization is seeking an experienced Principal Digital Supply Chain leader to drive innovation and operational excellence across our global technology fulfillment services and solutions. In this critical role, you will be responsible for shaping the strategic vision and leading the execution to make OTS-SC the preferred technology fulfillment partner for our global customers.As the Principal Digital Supply Chain leader, you will leverage your deep expertise and 10+ years of experience in digital supply chain management to solve our most complex global challenges. Operating in an environment of high ambiguity, you will identify, prioritize, and tackle intrinsically hard problems, acquiring new expertise as needed. You will evaluate customer and partner experiences, and then innovate to simplify and improve how we serve them, delivering unparalleled supply chain excellence.Key job responsibilities• Set the strategic direction for our digital-first supply chain organization, driving the vision to be the technology fulfillment partner of choice for our global customers.• Solve significantly complex or endemic supply chain problems, evaluating customer experiences to identify opportunities to invent, simplify and innovate our service delivery.• Partner effectively with engineering leadership to shape the supply chain vision and roadmap, enabling operational scale and flexibility.• Act as a trusted and collaborative advisor to internal and external senior leadership, clearly articulating strategies, trade-offs, and decision options.• Drive operational improvement goals and negotiate digital supply chain enhancements with substantial impact across multiple providers and organizations.• Proactively identify and mitigate risks, demonstrating strong judgment when escalating and resolving executive-level relationship issues.• Lead the early formation of new products and services, collaborating cross-functionally on product definition and narrative creation.• Set 3-5 year operational strategy, including inputs, outputs, and priorities, communicating plans effectively to senior leadership.• Mentor and develop the next generation of supply chain leaders, contributing to promotion assessments and hiring decisions.Join our mission to be the technology fulfillment partner of choice, pioneering a digital-first supply chain that delights our customers while lowering the cost to serve. Apply now to become our Principal Digital Supply Chain leader.BASIC QUALIFICATIONS• Bachelor's degree or equivalent and 10+ years of relevant experience in digital supply chain management• Proven track record of solving complex, global supply chain challenges with a focus on innovation and operational excellence• Deep expertise in digital fulfillment services, technologies, and industry best practices ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) in one of the fastest-growing industries in the world, is seeking A Sr. DSP Services Ops Lead to support payments and value-added services (VAS) for DSPs.The Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between AMZL and our DSPs. We are responsible for providing world-class payments and services to DSPs.As a Process Optimization Lead, you will be the primary contact for internal Amazon teams who have questions regarding payments and value-added services. In addition, you will be responsible for resolving disputes and escalations in a timely manner, building relationships with internal Amazon teams, and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Key job responsibilities- Execute daily / weekly / monthly Payments and VAS tasks by following standard operating procedures (SOPs). - Optimize and Automate Process/Tasks.- Resolve payments disputes from internal teams based on SOP.- Cross-functional work with Global DSP Payments Teams to drive standardization and optimization.- Daily metrics, Wiki updates, and DSP support updates.- Create files for other payments, secure approvals, missing invoice tracking, dispute SIM creation, and report creation to resolve disputes.- Communicates with Delivery Service Providers and acting based on SOP.- Resolve payments disputes from internal teams based on SOP.- Maintain dispute records and document- Review and update SOPs as required- Prioritize while balancing multiple tasks- This role involves working different shifts with the potential of overtime.- Assist with other DSP program activities as needed.About the teamWe're working to be the most Customer-centric company on earth. One customer experience we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.BASIC QUALIFICATIONS- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications ...

At Amazon, we work hard to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Last Mile Delivery Service Partner Team, who supports Delivery Service Partners (DSPs) across the globe in one of the fastest-growing industries in the world, is seeking an organized and driven individual to support global standardization and centralization efforts.The WW Delivery Service Partner (DSP) Services and Standards Team works with DSPs, Business Coaches, Finance, Fleet Managers, and delivery stations to support the relationship between Amazon and our DSPs. We are responsible for providing world-class payments and services experience to DSPs.As a WW DSP Business Standards Lead, you will support with standardization and centralization efforts for both local and world wide internal Amazon teams. This role will stretch you into program management and you will be responsible for resolving both simple and complex problems for our customers in a timely manner. Success in the role will be achieved by taking action in delivering results while building relationships with internal Amazon teams (stakeholder management), and leading collaboration efforts aimed to identify, define, and maintain programs and initiatives that measurably improve the customer experience.Overall responsibilities will include the following functions:- Manage multiple stakeholders partnerships locally and worldwide.- Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs). - Uploading and reporting on daily metrics, Wiki updates, and DSP support updates.- Create new processes and update existing processes as needed while reviewing and updating SOPs as required.- Prioritizing while balancing multiple tasks and stakeholders. - Assist with other DSP program activities as needed.Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where & when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.Key job responsibilitiesCross-functional work with Global DSP Payments Teams to drive standardization and optimization. Manage multiple stakeholders partnerships locally and worldwide. Execute daily / weekly / monthly Payments and other services by following standard operating procedures (SOPs). Uploading and reporting on daily metrics, Wiki updates, and DSP support updates. Create new processes and update existing processes as needed while reviewing and updating SOPs as required. Prioritizing while balancing multiple tasks and stakeholders. Assist with other DSP program activities as needed.Interact with stakeholders from other parts of the world in their native language (if applicable).BASIC QUALIFICATIONS- 2+ years of data analysis and formula creation in Microsoft Excel experience- Experience with end-to-end project management- Experience using data to drive root cause elimination and process improvement- Experience with Microsoft Office products and applications- Knowledge of VBA and Excel Macro creation and modification ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale, working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of procurement experience- 3+ years of working cross functionally across several teams experience- 3+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

Amazon Global Supply Chain and Transportation Procurement (GSCTP) is seeking a Procurement and Strategy Manager to oversee Vendor Sourcing and Management responsibilities. This role will focus on leading vendor negotiations, developing consistent negotiation methodology, and ensuring alignment with internal stakeholder teams. A successful candidate will be able to deliver on improved financial results, delivery performance, capacity and sustainability efforts. This individual will be expected to manage multiple vendors concurrently and directly, working with a team that contributes significantly to overall transportation and supply chain strategy. Internal and external relationship management is paramount, along with strong analytical and problem-solving skills. In this role you will be responsible for delivering successful negotiations at scale ($50MM or more in total spend), working with senior leadership of external vendors and providing thought-leadership within procurement and several Amazon stakeholder teams.Key job responsibilities- Negotiation: Delivering improved financial performance through large scale negotiations for services contracts.- Leadership: Leading stakeholder and partner teams indirectly to build a track record of consistently delivering valuable projects.- Strategy: Design and implement strategy for individual procurement projects and the overall procurement function to support all the goals of the business, not just financial goals.- Bias for Action: Delivering end-to-end contract projects, working through many obstacles and unexpected challenges along the way in order to maintain momentum.- Communication: Communicating expectations and requirements with external and internal leadership teams, writing well-reasoned and data-driven proposals, performing your own data analysis as necessary.- Technical Problem Solving: Utilizing problem-solving skills to work through difficult challenges, including the full procurement cycle from sourcing, negotiations, legal requirements and internal systems updates. About the teamGlobal team responsible for procurement related activities which include supporting and/or leading small to large scale sourcing events and contract negotiations. Works closely with internal stakeholders to understand business requirements and to ensure that all supplier related activities meet cost, capacity and service goals. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of procurement experience- 5+ years of working cross functionally across several teams experience- 5+ years of using Microsoft Excel to manipulate and analyze large sets of data experience ...

Amazon Logistics is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within multiple verticals across Worldwide Operations. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.About the teamOur wide array of business lanes offer a unique blend of challenges and opportunities. Whether your passion lies in operational excellence, technology innovation, or logistical expertise there is a place for your skills to flourish.We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USABASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon World Wide Operations is seeking a Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3 days/week in corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Have you ever wondered how Amazon provides for customers in rural areas and keeps up with increasing demand? Do you wish to be part of one of the fastest growing business lines at Amazon? Are you well versed in stakeholder, timeline, and change management? If so, the Rural and Super Rural (RSR) Change Management team, a segment of the Last Mile organization, could be for you. RSR is looking for a Program Manager for the Infrastructure & Change Management team who will lead in the emerging Last Mile business vertical, Rural and Super Rural (RSR), to drive execution of new projects, technology, and innovation. RSR is a rapidly growing business that serves Amazon’s customers in rural and remote areas. The candidate will be able to manage multiple large-scale projects, own schedules, outline key milestones, and ensure deliverables are met. The successful candidate will be able to align stakeholders, uphold accountability, develop creative solutions, and navigate problem solving situations. At Amazon, we are working to be the most customer-centric company on earth – including how we revolutionize changes to meet the dynamic business needs and designs. Amazon is continually striving to innovate and provide a best in class experience through the introduction of new processes, equipment, and designs in the Last Mile space. This individual will play an integral role in helping Amazon build the most advanced and safest sites in the world by partnering with the stakeholder teams such as Safety, Design, Pre-Construction, and Construction to roll out retrofit projects to existing RSR sites. The candidate will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives concurrently. Travel can be up to 20% Position located in Nashville Key job responsibilities• Drive process, capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support. • Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward. • Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence. • Review new change requests from program and operations stakeholders against existing standards.• Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams.• Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.A day in the lifeOn a daily basis this role will entail intaking projects, vetting them for proper detail, and determining what stakeholders to involve in the project. You will spend time engaging with internal and external stakeholders to ensure the change in business is tracked and running according to plan from initiation, assessment, development, analysis, and execution until closure of the change. This role will guide business owners, program owners, change requesters and leadership on high-judgement decisions in the process. You will help deliver success and remove roadblocks by collaborating on creative solutions and setting new standards for in-flight and future launches. About the teamThis is a team that has diverse backgrounds and knowledge sets that works closely together to collaborate and offer new ways of thinking. The willingness to share information and ideas is a key success to this team and its growth. We get things done, together.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

The Planning Analytics and Workforce Strategies (PAWS) team within the Amazon Grocery Logistics (AGL) org owns workforce planning integration and strategic support for the Amazon Fresh fulfillment business. The AGL PAWS team develops and manages a Workforce Planning mechanisms and product suite that solves for the unique challenges and requirements of ultrafast businesses via customizable, operator-friendly tools and processes.We are looking for a dynamic, experienced Program Manager with a strong delivery record and proven success to own key aspects of Grocery workforce planning/management. A highly analytical candidate with project management experience is an ideal fit, as this role will require cross-functional partnership with multiple operational and technical teams (Workforce Planning, Field Ops, Business Intelligence Engineers, Business Analytics, Data Engineering, Workforce Staffing, Change Enablement, Tech, Finance , HR, Legal and other teams as applicable) to lead, influence and support business critical projects and initiatives.Due to the nature of the business, you will also be expected to interact internally with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between associate experience and business/customer needs. Documentation of requirements, project management and cross-team coordination skills are essential.Key job responsibilities- Designing and modeling new operations processes for developing business needs to prove quality, cost, and scalability goals as critical outputs.- Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.- Rethinking the grocery offerings we provide to customers to optimize for speed, convenience, and cost.- Building strong partnership with operations field leaders to understand improvement opportunities.- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.- Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.- Innovating to improve customer experience and continuously remove cost from our fulfillment network.- Designing new metrics and enhancing existing metrics to support the future state of the business.- Working autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Developing, implementing, reporting and governing KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Rolling up your sleeves and doing whatever is necessary; general manager / owner mentalityBASIC QUALIFICATIONS- 1+ years of program or project management experience- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.- Knowledge of SQL- Experience in a highly analytical, results-oriented environment with cross functional interactions- Bachelor's degree or equivalent ...