System Development Engineer, Fulfillment Optimization DevOps

Amazon.com is seeking a Dev Ops Engineer to join a Fulfillment Optimization teams that helps to promise, plan and execute the delivery of millions of packages to customers worldwide faster and cheaper each day, while providing extraordinary customer experience from the website to doorstep delivery. Our systems handle million of requests per second and make business recommendations that impacts billions of dollars each year. With rapid expansion into new geographies, increasing complexity of the transportation network and expanding selection of products, the Fulfillment Optimization team builds solutions that scale and propel the business best in class technology innovations

We are looking for passionate, hard-working, and talented Engineers who have experience supporting innovative, mission critical, high volume applications. You will have an enormous opportunity to work within multiple systems researching and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This team provides 12x7 oncall support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Supply Chain Optimization and Fulfillment network efficiency.

Key job responsibilities
• Troubleshoot documented issues and determine root cause
• Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools
• Use technology to monitor security vulnerabilities and eliminate risks
• Participate in automating tasks to increase efficiencies
• Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)
• Experience working in an Agile environment using the Scrum methodology

About the team
The Fulfillment Optimization (FO) Support team plays a crucial role in Amazon's supply chain operations. We invent and deliver software, and data science solutions that facilitate Customer Promise Speed, Order Planning and Fulfillment.

FO DevOps team leverages data, process improvement, and innovative technologies to provide comprehensive engineering excellence services/solutions across FO’s product portfolios. The team is responsible for FO Services as front-line support, and plays a central role to organization’s success.