Austin

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Do you have the passion to work in the AWS Water industry with a focus on water stewardship and sustainability efforts? Do you have the industry background, technical depth, and business development skills needed to help further establish AWS as the leader in the water industry?Amazon is seeking a self-starter to join the AWS Water team in pioneering the future for data center water supply in how AWS delivers water projects and partners with water utilities/companies across the United States. In this role, you will manage multiple, large scale and technically complex water infrastructure projects across multiple geographies by facilitating close collaboration between both internal and external stakeholders. Internally, responsibilities include large portfolio project management, reporting status, risks, mitigations and successes to leadership, as well as influencing multiple cross-functional partner teams in the overall data center water delivery business process. Externally, this role takes ownership of managing utility relationships, and contracting with the utility and/or Owner’s Engineer. The individual will be part of an integrated team to implement a fast scaling portfolio of water infrastructure projects that meets and exceeds AWS’ water program requirements, ultimately delivering projects on time, with tangible reliability and cost-saving results.The ideal candidate will have both a business and a technology background with demonstrated experience working with utilities and earning customer trust. Key job responsibilitiesThe Water Strategy Manager will be responsible for the following: - Support the development and execution of our water supply and infrastructure strategy for AWS data centers in multiple parts of the Americas- Work collaboratively with Amazon Infrastructure teams to support the development of strategic water sourcing opportunities for large-scale, multi-year development projects- Develop and negotiate terms for water and wastewater supply contracts with public and private utilities.- Analyze trends and regulations in the water space to proactively identify opportunities that benefit AWS or the datacenter industry.- Work with utility regulators to develop policies and guidelines that enable broader AWS strategies and objectives that support growth and development and water sustainability programming.- Manage water projects against plans and objectives to ensure commitments are met, delivering against cost savings goals.- Be a passionate self-starter.- Work on concurrent projects in multiple geographical regions.- Up to 30% travel requirements for project planning/delivery. About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's Degree (BA/BS) required - Economics/Planning/Engineering/Business - 8+ years of project-related experience working with local or state government agencies, utilities, land entitlement or site development due diligence, and permitting entities. - 5+ years' work experience managing multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills and ability to recommend actionable decisions with limited/uncertain data. - 5+ years cultivating strong relationships with diverse set of internal and externals stakeholders and ability to communicate key messages to leadership.- Experience building relationships and working with industry stakeholders, such as utilities and regional planning agencies. ...

OpsTech IT Wireless Engineering owns delivering software-defined, automated, and incrementally scalable Wireless network infrastructure products that improve the reliability of our wireless services for Amazon’s fulfillment centers and transportation sites, worldwide. As part of this work Engineers are responsible for iterating on the existing design and/or creating new wireless designs that better meet customer needs. These wireless solutions are used by hundreds of thousands of associates, relied upon by operators of industry-leading fulfillment and transportation systems, and play a critical role in the delivery of shipments to Amazon retail customers.The Wireless Network Development Engineer will leverage in-depth knowledge of Wireless networking engineering and operational practices to develop the organizational technical strategy used to ensure improved availability one of the largest wireless networks globally. The candidate will partner with Software, Operations, and Engineering teams, to define, build, and automate the future solutions which will enable faster, scalable management, globally. You will Identify themes and areas of improvement and deliver the software and design changes needed to affect change, through collaboration by partnering with peer teams, coaching less tenured engineers to deliver on your behalf, or executing on your own.Our team has a broad scope covering multiple business globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys a variety of both tactical and strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer and have a lasting impact on Amazon’s fulfillment networks for years to come.Key job responsibilities• Identifying, developing, and delivering technical solutions that improve the availability of our wireless network technologies.• Partner with peer teams to collectively understand the customer problems and find technological solutions utilizing wired networking technologies.• Define and meter the availability of our existing and future network solutions, ensuring they meet or exceed the needs of our customers.• Identify and deliver solutions that reduce operational impact to customers and enable them with scalable, resilient, and cost optimized services.• Dive Deep on complex problems that identify root causes of our customer impacts, developing and delivering corrective actions.• Evaluating new technologies, lab testing, proof of concept (PoC), run books definition, and pilot deployment.• Innovate and automate infrastructure testing, deployment, operations, and life cycle management• Defining the strategy for future team processes, tools, and , which improve how we maintain and manage them effectively, efficiently, and safely.• Be a part of Global organization that provides 24x7 escalation service on shift rotation basis. Some night and weekend coverage may be required.• Effectively contribute to hiring and developing top talent at Amazon• Develop automation to resolve wireless network failures• Investigate challenging problems to identify root cause and make recommendations for improving the customers experience on Wifi.• Create and update the wireless network design to improve reliability• Mitigate and Solve Network Availability Risks• Partner with peer networking teams on overall network design to provide feedback and improvements from the wireless network perspective.• Participate in an on call rotation• Implement metrics to measure wireless availability and identify performance risksA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamOur team has a broad scope supporting multiple business globally, from the smallest delivery stations in emerging markets to the most advanced automated fulfillment centers in North America, Japan, and Europe. As a result, this group enjoys a variety of both tactical and strategic projects. This is a unique opportunity that will enable you to grow your skills as an engineer and have a lasting impact on Amazon’s fulfillment networks for years to come.BASIC QUALIFICATIONS- 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience- 5+ years practical relevant experience -Wifi or other managed RF networks operations and engineering- Deep understanding of IP network fundamentals and packet capture analysis -Analytical skills ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Prime Air is seeking an experienced Engineer within the Product Support Organization team to drive deployment of hardware and software functionality, pursue continuous improvement, and investigate issues on a critical program across several different disciplines. This role requires demonstrated troubleshooting capabilities, and ability to innovate in a constrained design space. Excellent communication skills are a must to build trust and drive alignment across both design and operations spaces. You will work with engineering, manufacturing, and operational functions across all Prime Air teams, to drive efficient delivery, and decompose ambiguous problems into straightforward solutions. The ideal candidate will have exceptional customer focus, problem solving skills, regulatory understanding, and the ability to convert lessons learned to requirement update requests. You will work hard, have fun, and of course, make history!Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.BASIC QUALIFICATIONS- Bachelor's degree in mechanical engineering, electrical engineering, computer science or equivalent- Experience working in design, product (technical or operational) support, or field service- Experience with new product introduction/launch, and change introduction- Experience with project planning and prioritization of requests- Experience working on aerospace products / projects or in other regulated fields like healthcare or automotive- Experience with troubleshooting, trend analysis, and RCCA (root cause and corrective action) ...

Would you like to build impactful mobile software building blocks that empowers hundreds of engineers build and ship new delightful features every day? Our team is responsible for creating the best delivery experience for transporters wherever they deliver packages using their favorite Android or iOS devices. As a Software Development Engineer within the Delivery Technology Organization you will contribute to the next generation mobile foundation to power fast, fluid, and interactive experiences on mobile devices worldwide.Key job responsibilitiesAs a key member of the Last Mile Delivery Technology team you will be an innovator, playing a direct role in shaping and building products that partner teams rely on and customers love on top of Amazon's technology. You will be part of a strong team in a fast-paced, start-up like environment where agile development is embraced, innovation is encouraged, large-scale projects are the norm, and work-life balance is a top priority. We aim to work smarter, not harder, and regularly iterate to maintain and improve work-life balance. As an SDE-II at Amazon, you will have the opportunity to positively impact millions of customers by identifying opportunities, designing solutions, collaborating with world-class engineers and delivering large, impactful, end-to-end projects and improvements. A day in the lifeThe team is a strong, close-knit group with a focus on learning, growing, and delivering results together. We have regular architecture and knowledge shares, and our high level of team trust makes this the ideal environment to lead and grow to the next level. Team owns the communication platform that enables communication between drivers, amazon customers, support agents, DSPs and other last mile entities to make successful deliveries–on-road, off-road. We enable driver engagement, creating avenues for drivers to provide feedback. The team own end to end experience for these communication channels like calling, texting, targeted content, push notifications.BASIC QUALIFICATIONS- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 3+ years of non-internship professional software development experience- Experience programming with at least one software programming language- 3+ years of non-internship professional software development experience- 3+ years of AWS cloud-native development utilizing CDK or other similar Infrastructure-as-Code libraries- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Expertise with React, React-tangential libraries and constructs, HTML, CSS and ECMAScript14.- Expertise with Java and common Java libraries (eg Spring)- Experience with React state management libraries (eg Redux)- Understanding of performance optimization, accessibility and internationalization.- Strong analytical and problem-solving skills.- Excellent written & verbal communication and collaboration skills.- BS in Computer Science or equivalent work experience. ...

OpsTech Solutions organization, with an unparalleled scope, is part of the Amazon’s WW Operations & Robotics team. We design, deploy and support IT infrastructure, devices and Services across Amazon’s Global Fulfillment Centers, Transportation (Middle Mile, Last Mile & Logistics), and Specialty Customer Solutions (Amazon Fresh, Prime Now, Lockers, Pantry, Campus, and Prime Air). Our customers range from Amazon lockers to Amazon’s Air Hubs.Ops Tech Infrastructure Product Management (OTIP) owns, defines, and operationalizes products and programs to deliver highly reliable IT infrastructure and world class IT support, with the direct objective to scale our support efficiently, improve service delivery speed, and drive new innovations for customers. OTIP establishes, practices, and enforces Ops Tech Infrastructure’s product development life cycle. The team supports global operations customers (first, middle, last mile) and internal teams.We are seeking a seasoned technical product manager to own the technical roadmap of Network Infrastructure products and services. In this role, you will partner with strong technical leaders to drive the long-term vision through development of vision documents, definition of business requirements, launch and post-launch measurement. You will also serve as a key player with partner teams across the company, working to align interests and implement scalable solutions. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and the ability to work in a fast-paced environment.The right candidate will possess a strong product management background in network infrastructure, will have demonstrated experience owning medium to large projects. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or multiple priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Senior PM-T, you will oversee the lifecycle of a suite of products with World Wide scope, make trade-offs, and balance the business needs versus technical constraints. In this roles, you will need an ability to take large, complex projects and break them down into manageable pieces, then deliver them in a successful and timely manner. We seek a leader with maturity, high judgment, negotiation skills, and the ability to influence at all levels of the organization.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the commercial sector. As a Sr. Account Executive, Healthcare Growth, you will have the unique opportunity to acquire new AB customers with annual revenues from $500M-$5B. This role will work closely with internal partner teams to develop and implement GTM acquisition plans.The Sr. Account Executives on the Growth team have a unique role that is responsible for identifying and acquiring new customer opportunities. This role requires a hands-on approach from a results-oriented individual who possesses strong analytical and communication skills that will thrive in a fast-paced, ambiguous environment. The successful candidate will possess a business acumen that enables them to drive specific engagement and interaction with C-suite executives and understand how to identify, develop, negotiate and close large, complex deals. They should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. The candidate should be a self-starter with a proven track record of exceeding monthly and quarterly input and output goals.Key job responsibilitiesThe Sr. Account Executive will be responsible for the following:• Meet or exceed new account acquisition targets• Own negotiations of agreements/deals and growth plans with prospects to drive business inputs• Work collaboratively with cross-functional teams jointly charged with building, owning, and sharing financial goals and deliverables for select group of named accounts• Relay market and customer needs back to internal Amazon teams including Product Management, Technical and Category Management teams• Work closely with marketing, merchandising, demand generation, customer service and other key internal Amazon stakeholders• Educate and network with key prospect and customer contacts • Prepare and provide business reviews to the senior management teamBASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new customers and market segments ...

Are you interested in a challenge that will reward your unique blend of strategy and technology skills? Do you enjoy the challenge and ownership that comes from delivering large, cross-functional, IT projects? As a Technical Infrastructure Program Manager (TIPM), you will have the opportunity to play a pivotal role in the future of our infrastructure deployment, to ensure our customers receive the right outcomes. You will have the opportunity to be central in addressing significant business-impacting processes and products.In this role, you will be responsible for identifying, scoping, and delivering the IT Infrastructure solutions with the agreed success measures, budget, schedule and quality. You will develop and improve processes to deliver standard and non-standard IT infrastructure programs, supporting Amazon’s growth in new and existing offices. You will be the primary point of contact within the team and for the cross-function teams, to drive the INFRA intake and design function successfully. The right candidate possesses a strong technical background on IT infrastructure. The right candidate possesses effective written and verbal communication, program and project management experience. High judgment, ability to influence, and delivering results are essential to success in this role.Key job responsibilities The key job functions of the Technical Infrastructure Program Manager are:Own the identification, scoping, and delivery strategy for the IT solutions in Amazon offices.Own projects and initiatives having regional impact, including project schedules and milestones.Effectively manage stakeholders to successfully deliver the agreed scope.Understand and identify technical obstacles to successfully deliver the designed architecture, identify and mitigate risks.Assess costs and benefits and maintain financial reporting control.Manage escalation, anticipate and make tradeoffs and balance business needs with technical constraints.Clearly communicate project and program status, responsibilities and issues to stakeholders About the team The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon’s corporate campus & building infrastructure worldwide. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.Key job responsibilitiesThe key job functions of the Technical Infrastructure Program Manager are:Own the identification, scoping, and delivery strategy for the IT solutions in Amazon offices.Own projects and initiatives having regional impact, including project schedules and milestones.Effectively manage stakeholders to successfully deliver the agreed scope.Understand and identify technical obstacles to successfully deliver the designed architecture, identify and mitigate risks.Assess costs and benefits and maintain financial reporting control.Manage escalation, anticipate and make tradeoffs and balance business needs with technical constraints.Clearly communicate project and program status, responsibilities and issues to stakeholders About the team The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon’s corporate campus & building infrastructure worldwide. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.BASIC QUALIFICATIONSBasic qualifications3+ years of technical infrastructure management experienceKnowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)Experience with varying scenarios of infrastructure builds2+ Years’ Experience of Managing Enterprise Level AV Services [Support, Design, Hardware Deployment]2+ Years’ Experience of managing cross-functional AV Infrastructure projects ...

Our overall mission is simple: To be Earth’s most customer-centric company. We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will deliver world class AI generated experiences to our customers.Prime Video is looking for a Quality Analyst who will have responsibility to assess the output produced by content moderators and machine learning models, assessing the quality and providing vital insights to program, operations, and science teams to improve moderator and machine learning models quality.The role will require you to be a leader who prioritizes supporting the organization and ensuring defects do not persist. Your role will be to help set and oversee the quality standards of the data the team produces. You will define metrics, identify external signals, and build processes to reduce risk across the programs you support. You will consolidate large data sets into simplified insights that drive business growth and reduce risk.You will also be responsible for producing reports that show the quality assessments completed by the quality team as well as conducting data analysis to identify key drivers and insights that may be reducing the effectiveness of the models’ outputs. You will produce reports and evidence backed by data and present these findings to science, engineering and program teams.Key job responsibilitiesLeadership- Knows and communicates Amazon's mission, vision and strategy- Interfacing with diverse stakeholders such as Program leadership, Operations leads, Technology teams, Business- Ability to confidently facilitate team discussions and communicate business messages- Can adapt well to changing circumstances, direction, and strategy- Demonstrates the ability to give overall direction, performance, coordination and evaluation- Strong interpersonal and communication skills, good listener, and comfortable interacting with up to Director level- Ability to organize, prioritize and schedule work assignments- Experience managing core business KPI’sOperational Delivery- Understands operational principles of service delivery and uses data to support continuous improvement- Gathering requirements and delivering complete data solutions to drive insights and flag risks to Quality, Program, and Operations- Leading complex analytical deep dives to identify potential process gaps- Building metrics to analyze key inputs for risk detection and defect reduction- Recognizing and adopting best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentationContinuous Improvement- Uses data to identify areas of ongoing improvement in how content compliance and risk is managed- Feedback Loop: Continuously communicate with the model development team to provide insights and observations regarding content moderation challenges, and potential improvements for the ML model's performance- Data Integrity: Ensure the accuracy and integrity of the audited data by performing regular quality checks, identifying and addressing inconsistencies, and maintaining a high standard of data cleanliness- Adaptation: Keep up-to-date with the latest content policy trends, customer expectations, language requirements, to adapt to audit strategies and guidelines accordinglyA day in the lifeThis is an individual contributor (IC) role focused on quality assessments and data insights for the program, operations, and quality teams to action and drive improvement.You will provide reports that include the outcome and quality assessment of the audit and present findings, trends, and insights to business and science teams to improve the models training.BASIC QUALIFICATIONS- 1+ years of tax, finance or a related analytical field experience- 1+ years of business or financial analysis experience- Experience with Excel- Experience with SQL- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders- Bachelor's degree or equivalent ...

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are looking for an exceptional leader who is passionate to deliver best-in-class customer experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Workforce Analyst II for Prime Video Trust & Safety.The ideal candidate has a positive attitude and is a result-oriented individual with willingness to work in a 24/7 environment. They should be able to clearly understand in-scope and out-scope compliance workflows, ensures on-time delivery of compliance activities, creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. They must clearly communicate to all stakeholders’ timelines, description of service quality, risks, and resources needed.Key job responsibilities- Real-time monitoring & reporting of schedule deviations and schedule non-adherence- Create, run and execute SQL queries for large data sets analysis- Allocate workflow titles across global sites and programs- Work on real-time tickets related to work allocation to maximize utilization- Prepare and communicate daily hand-off report to Workforce Management (WFM) leadership team on Service Level performance- Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained- Serve as primary interface between Workforce Management and Site Ops leadership to establish and strengthen a positive partnership- Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals- Communicate and call out changes of incoming contact patterns to operations and the Workforce Management team- Have real-time communication with the Workforce Management team and operations when call outs or changes need to be done- Support changes within routing of the skills or profiles- High-level Decision Making & Complex Problem Solving: Proactively gather the right data from appropriate sources, probe/consider all the facts, considers other perspectives, conduct root cause analysisBASIC QUALIFICATIONS- 1+ years of tax, finance or a related analytical field experience- 3+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Experience defining requirements and using data and metrics to draw business insights- Experience making business recommendations and influencing stakeholders ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams• Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deploymentAbout the teamThe Amazon Business Field team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the Field sector. The ideal candidate will have relevant energy, materials, utility, transportation, logistics, or agribusiness, consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- 3+ years of B2B sales experience- Demonstrated track record of successfully identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of successfully positioning and selling solutions to new and existing customers and market segments ...

Do you thrive on the challenge of threat modeling and fortifying the defenses of AI/Gen AI and cloud systems? Are you excited by the prospect of identifying customer security expectations for AI systems and influencing builders to embrace secure-by-default practices, making the secure path the seamless choice for our customers? As a Security Engineer (AppSec) on the AWS Gen AI security team, you will be entrusted with the security review and threat modeling of AWS Gen AI offerings.Our team is responsible for setting and holding the highest security bar for Generative AI offerings from AWS. We conduct security reviews, penetration testing, build security automation, and implement whatever mechanisms are necessary to ensure the high security bar for AWS Generative AI offerings for our customers. While Generative AI systems share components with traditional distributed systems, they also present unique challenges, such as model security, agentic behavior, security issues arising from the non-deterministic nature of LLMs, and GPU-level compute isolation complexities. We seek Security experts to join our group and tackle these security challenges head-on, safeguarding our customers' Gen AI workloads. A security engineer at Amazon is expected to be strong in multiple domains and provide significant contributions to the AWS IT Security team and to multiple groups throughout Amazon. Security engineers are expected to develop elegant solutions to complex business problems and apply appropriate technologies while following security engineering best practices. You are also expected to mentor more junior engineers and be a security thought leader for the organization. A security Engineer must foster constructive dialogue and seek resolution when confronted with discordant views. Engineers in this role are expected to participate fully in the planning of the AWS IT Security team's work and constantly seek opportunities for process improvement. They should also have a deep understanding of at least one specialty for which they are a sought-out resource (both within AWS Security and by groups throughout Amazon), while having an understanding of the application of information security in a broad range of technical areas.Key job responsibilities• Perform threat modeling and ensure proper controls are in place for AWS distributed systems, with a primary focus on AI/Gen AI systems.• Actively engage with customers, stakeholders, and industry experts, capturing customer security expectations for AI/Gen AI systems and incorporating them into the security bar.• Influence builders to be better security owners, actively engaging with them to innovate faster and bring mechanisms for upholding the high security bar.• Proactively influence AI/Gen AI systems to have security features that exceed customer security expectations for their workloads.• Produce guidance to shift security left for builders and scale security ownership by commoditizing it.• Obsess over automating well-paved paths for scaling, allowing engineers to focus on high-judgment work. • Security tool development • Delivering and improving security metrics • Assisting with recruiting activities and administrative workAbout the teamAbout Amazon SecurityDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- A bachelor's degree in computer science, cybersecurity, information security, a similar technical field, or equivalent professional experience can substitute for a degree.- Minimum of 3 years of experience in defensive security, threat modeling, and security review processes.- Minimum of 3 years of experience with any combination of the following: IAM, Security Engineering, Cryptography, Vulnerability Management, Supply Chain Security, Network security, Threat modelling or Penetration testing.- Expertise in distributed systems security, fundamental cloud security concepts around IAM, cryptography, and other security features. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services is seeking an Electrical Engineer to become part of a global engineering team, responsible for the design and continuous innovation of our rapidly expanding data center foot print. Engineers at Amazon work to design resilient, cost effective electrical distribution systems. As engineers at Amazon we are responsible for achieving a world class uptime for our customers. We justify and communicate the technical decisions we make to Sr. Management and work hard to drive continuous advancements and improvements with our designs. As an engineer at Amazon you have the ability to drive change and define/design the systems our customers rely on. Amazon offers a fast paced, fun, and exciting work environment. We continue to grow at exponential rates and are looking for individuals that can support our speed to market, enjoy a challenge, and have a desire for professional growth and continuous learning experiences. Amazon’s work environment is unique in every aspect and offers an exceptional opportunity for the right candidate. If you are a creative, smart and driven individual that enjoys working with complex problems we want YOU! At Amazon you will be responsible for working on multi-million dollar designs that support our array of businesses and wide variety of customers. Great ideas are encouraged and supported. Ingenuity is the main mechanism which supports our focus on quality, speed, and cost.We are looking for engineers with hands on electrical design experience. If you can design an electrical system, have an understanding of the critical equipment needs for a data center, and understand the constructability of varying designs you may be a good fit. As we grow we are structuring our team to own more of our engineering in house. Engineers will be responsible for taking designs from concept to the permit and construction document set. You must be capable of defining critical equipment specifications and approving equipment submittals. Engineers will directly support construction and be a part of the process from site selection review through commissioning and ultimately turnover. You will be relied on as a subject matter expert in the electrical engineering field. At Amazon we highly support continued learning opportunities and focus on continued employee development.At Amazon team work is absolutely necessary for us to accomplish our goals. You must be able to work within a team and depend on others to accomplish the required work. As an electrical engineer at Amazon you will be working with other internal groups as well as external groups including utilities, manufacturers, vendors, and contractors.Amazon has a global presence. As this position is based out of Virginia, travel to our head office in Seattle will be required. Travel should be up to 25% of your time, majority throughout the Virginia-based data centers and in-person collaboration efforts not in your assigned office location. International support will be part of the job, and some international travel will be necessary. Support could consist of working on international teams and could require developing schematic and design document packages. An understanding of international electrical design requirements is helpful but not necessary.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Key job responsibilities Under the direction of a senior engineer, the Electrical Engineer will be responsible for the following:- Work with internal teams to understand user requirements.- Data center electrical designs and collaboration with other disciplines to create a construction document set.- Creation of designs which meet or exceed our quality requirements and fall within our budgetary requirements.- Work with regional vendors and manufacturers to specify the appropriate electrical equipment.- Work with local utilities to understand and define site utility requirements.- Work with local agencies having jurisdiction to ensure compliance with federal, state and municipal requirements and building codes.- Review and approval of equipment submittals.- Define project scope and provide technical support for information requests prior to, and during construction phases.- Work with commissioning teams to properly test and validate installation, operation, and performance of electrical systems.- Ability to work on concurrent projects in multiple geographical regions.- Travel to sites for site review and work with onsite field engineers, as well as provide engineering evaluations, electrical systems audits, and startup as needed.- Having fun and offering creative, out of the box solutions.About the teamAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - Bachelor’s degree in an electrical engineering, or 8+ years of relevant electrical experience.- Cumulative 3+ years of experience with industrial or commercial electrical design.- 2+ years of experience developing design documentation (plans, specifications, etc.) for construction and/or permitting. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirements: Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration. Kuiper M365 Engineering team configures, deploys and manages M365 productivity services, enabling collaboration through secure, reliable, and highly-available services. These services empower the daily operations for Kuiper Manufacturing and Kuiper Government Solutions. We are seeking an M365 engineer to efficiently design, implement, and operate M365 suite in GCC High Environment. Primary focus will be on maintaining reliable and secure M365 collaborations services, troubleshooting issues, and providing engineering support to our team.Key job responsibilitiesKey job responsibilities- Design and implement Productivity application in Kuiper environments using Infrastructure as Code.- Identify, research, recommend, and implement Microsoft 365 services such as Teams, SharePoint, Exchange, OneDrive, Voice.- Serve as the administrator for M365 services such as Teams, SharePoint, Exchange, OneDrive, Voice.- Enforce compliance with principals including: least privilege access, password management, Audit logging for all productivity applications.- Drive 3rd party secure collaboration efforts to accelerate Kuiper projects.- Partner with Amazon security organizations to ensure compliance with existing security policies.- Engage with and influence the key stakeholders and internal teams to ensure compliance, security and operational functional requirements are met or exceeded.- Create and implement automated processes that reduce manual efforts and increase overall efficiency and scalability.- Develop monitoring and reporting on the health, effectiveness and efficiency of productivity services.- Develop and maintain documentation for the Microsoft 365 environment for both engineering audience as well as end users,A day in the lifeAs a member of KM365 you will join our morning standups to discuss progress on projects and services across the team. On meeting days, you will attend Operations reviews, Document reviews, and project meetings. The team also has dedicated engineering days where you will be heads down on development, operations, and support.This is an excellent opportunity to join Amazon's world class technical team. While you will come to our team with your own diverse experience, you will have the ability to further develop your skills and grow your career within one of our most innovative programs. Our ideal candidate is highly autonomous, possesses strong communication skills and has project management experience. You should expect to work in a fast paced, highly collaborative environment.About the teamThis team collaborate with Amazon Security teams and key stakeholders to intake requirements and deliver a customer productivity experience to Project Kuiper specific resources.BASIC QUALIFICATIONS- 3+ years of hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Administrative experience in networking, storage systems, operating systems- Experience with PowerShell (preferred) or Python for automation ...

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership. A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world. Position locations are Seattle, WA or Austin, TX.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.We are looking for a results-oriented individual to support Prime Video Trust & Safety risk planning and analysis for global customer trust and regulatory initiatives. You will manage a global team and partner with diverse stakeholders (Policy, Program, Legal, Tech, Science, Product) to mitigate large-scale business risks and drive key business insights. You will be responsible for running large-scale analyses and building metrics/KPIs to scale the Trust & Safety business, while proactively identifying defects and simplifying manual processes. If you love being at the forefront of industry growth and development, developing and executing processes in a highly ambiguous environment, identifying information gaps and collaboration needs, and driving business strategy, then this is the spot for you. This is a high impact role offering an opportunity to drive and influence business-critical decisions impacting the long-term future of Trust & Safety.Key job responsibilities- Manages a global team of analysts to proactively address emerging business risks. - Develop and communicate comprehensive KPIs/metrics, business risks, and data limitations.- Leverage reports and analytics to make recommendations in line with business strategy and goals.- Partner and collaborate with business partners and stakeholders to drive strategic projects.- Identify system and process improvement opportunities which will directly influence customer trust, regulatory compliance, and operational efficiency. - Manage and coordinate change management initiatives.- Participates in recruitment and selection activities including role modeling through hiring decisions and processes.- Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship.- Maintains a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues.- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.A successful candidate will need to:- Communicate ideas and business risk concisely to a wide variety of stakeholders for purposes ranging from informative to need for approvals from executives.- Embody a true pioneering spirit, willing to “get hands dirty” in a start-up environment while simultaneously developing processes, automation, and delivering results.- Clearly define data requirements and metrics, working with teams to implement the entire data flow from capture to presentation and management.- High attention to detail and proven ability to manage multiple, competing priorities simultaneously particularly during escalations and high-visibility events.- Keen on developing and training people to improve skills and capabilities for sustainable and continuous improvement.BASIC QUALIFICATIONS- 5+ years of direct experience in quantitative research or analysis- 3+ years in program & project management- 3+ years building forecasting and/or planning models in Excel or other more advanced tools- Direct supervisory and people management experience ...

An opportunity to join a growing Privacy Regulatory Compliance and Operations team, this person will play a critical role as we continue to innovate customer-obsessed solutions to address ever-expanding global privacy requirements. We are seeking an experienced privacy subject matter expert to join as Senior Privacy Specialist to support key, global privacy initiatives, with a specific focus on the North America region privacy requirements and risks associated with sensitive personal data. Applicants should have a broad understanding of global privacy laws and emerging trends.Key job responsibilities• Acting as member of team of experts on privacy compliance who support global initiatives across Amazon.• Applying a working knowledge of global data privacy requirements and regulatory and industry frameworks to develop compliance strategies to address emerging requirements.• Diving deep into existing Amazon privacy frameworks and building upon these to address new and emerging privacy requirements.• Articulating compliance implications to relevant teams.• Leading compliance and privacy related initiatives to drive adoption of new policies, and frameworks. May include emerging requirements for artificial intelligence.• Influencing product roadmap prioritization and advising senior leadership on privacy compliance risks.• Driving process improvement and control implementation projects in coordination with compliance assurance team. This may include the resolution of audit findings and the execution of projects originated from internal assessments.• Leading projects to implement standards, tools, and processes supporting privacy.A day in the lifeYou will work to ensure that our products are designed, operated, maintained to protect customer trust. You will lead high-impact, cross-team Privacy-oriented initiatives across Amazon. You will work with product and engineering teams from initiation to deployment, will be responsible for privacy compliance, interfacing with Legal, technical teams, Public Policy, and external groups. You will drive programs to achieve compliance with new and emerging privacy regulation and maintain compliance with global privacy requirements.You will work independently to identify risks and act as a thought leader who recommends and leads risk mitigation strategies. You will prioritize work in a fast-paced environment supporting initiatives related to new requirements focused on protecting sensitive personal data and new comprehensive privacy laws.BASIC QUALIFICATIONS7+ years of experience in global privacy compliance roles.· Prior experience supporting and/or operationalizing US comprehensive privacy laws, US laws regulating sensitive personal data, GDPR.· Experience working in tech orgs; AdTech experience a plus.· Excellent written and verbal communication skills.· Strong knowledge of risk management methods and industry best practices.· Ability to understand complex business processes and technologies.· Analytical decision making with a demonstrated ability problem solve, make decisions in complex situations and drive issues to completion.· Proven history of having worked effectively across cross-functional teams and business functions to drive positive change. ...

Who we areThe Corporate IT Infrastructure Services team (CIS) is focused on running Amazon’s corporate campus & building infrastructure worldwide. This includes everything from wired and wireless networking to the AV systems in our conference rooms. Where there’s technology at play in these buildings, our team is responsible for keeping it healthy and running as designed. We are passionate about the customer and making sure that Amazonians have the best possible experience while working from the office.Who you areWe are seeking an experienced IT Application Engineer with specific domain knowledge in ServiceNow to join our team and contribute to the design, implementation, and deployment of ServiceNow solutions in enterprise environments.As an IT Application Engineer, you will play a critical role in the design, implementation, and deployment of ServiceNow solutions. You will utilize your expertise in ServiceNow to gather business requirements, analyze user needs, and configure software applications and tools. Your ability to build both standard and custom solutions on the ServiceNow platform will be key in implementing effective business solutions.If you are a highly skilled and motivated IT Application Engineer with specific domain knowledge in ServiceNow and a passion for designing and implementing enterprise solutions, we encourage you to apply. Join our dynamic team and contribute to the development of ServiceNow across AmazonKey job responsibilitiesServiceNow Design and Implementation:Play a leading role in the design, implementation, and deployment of ServiceNow solutions in enterprise environments.Gather and analyze business requirements to understand user needs and translate them into effective software applications and tools on the ServiceNow platform.Configure ServiceNow applications, workflows, and modules to meet business requirements and optimize processes.Application Analysis and Configuration:Perform well-defined analysis tasks associated with gathering business requirements, designing, and configuring software applications and tools for ServiceNow.Collaborate with stakeholders to identify business challenges and propose innovative solutions using ServiceNow capabilities.Develop and maintain technical documentation, including functional and technical specifications, test plans, and user guides.Custom Solution Development:Build both standard (out of the box) and custom solutions to implement business solutions on the ServiceNow platform.Utilize scripting and development skills to create custom applications, workflows, and integrations to enhance ServiceNow functionality.Ensure adherence to best practices and industry standards for ServiceNow development and customization.Collaboration and Support:Collaborate with cross-functional teams, including developers, testers, and system administrators, to ensure successful project delivery.Provide technical support and guidance to end-users, troubleshooting and resolving issues related to ServiceNow applications and tools.Stay up to date with the latest ServiceNow features, releases, and industry trends to drive continuous improvement and innovation.BASIC QUALIFICATIONSBasic Qualifications:* Bachelor's degree in Computer Science, Information Technology, or a related field* A minimum of 5 years of experience in playing a leading role in the design, implementation, and deployment of ServiceNow solutions in an enterprise environment.* Proven experience in performing analysis tasks associated with gathering business requirements and designing/configuring software applications and tools for ServiceNow.* Strong understanding of ITIL processes and best practices.* In-depth knowledge of the ServiceNow platform, including modules such as Incident Management, Change Management, Problem Management, and Service Catalog.* Proficiency in ServiceNow development, including configuring workflows, business rules, UI policies, and notifications.* Experience in scripting languages, such as JavaScript, and knowledge of HTML, CSS, and RESTful APIs.* Strong problem-solving and analytical skills, with the ability to analyze complex business requirements and translate them into practical solutions on the ServiceNow platform.* Attention to detail and ability to ensure high-quality deliverables through thorough testing and validation.* Excellent communication skills, both verbal and written, with the ability to effectively communicate with technical and non-technical stakeholders.* Proven ability to collaborate with cross-functional teams, manage priorities, and meet project deadlines. ...

We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Herndon, VA, USA | Seattle, WA, USAThe Amazon Security Threat Intelligence (ACTI) organization is responsible for investigating and understanding threat actors that are targeting Amazon’s businesses. As a Software Engineer you will be a member of the ACTI Engineering Team. Responsibilities will include supporting the operation of our threat intelligence program, through automation and by building modern pipelines for large security data sets. This role will work to understand how ACTI conducts Threat Intelligence investigations, the underlying Amazon internal and external data sets, and malicious artifact storage and analysis in order to develop and automate more efficient and resilient solutions.In this role, you will be supporting engineering platforms that include open-source, vendor licensed and native AWS components. These platforms support security missions across Amazon and its customers to better understand threats facing the company. Additionally, working with internal intelligence analysts and external customers to better understand their daily workflows and needs will be required. You’ll be a critical part of an organization focused on building and influencing the security culture within Amazon, with the ultimate goal of ensuring the continued safety and security of our customers.Key job responsibilities- Using Python to automate tasks and manipulate data- Using SQL, EMR and data manipulation libraries such as Spark or Pandas- Understanding concepts related to scaling out processing via the use of instrumentation capabilities such as Step Functions, Airflow or other NAWS services- Creating data pipelines- Collaborate on developing, implementing, and maintaining our threat intelligence platform and malware, malware analysis, and malware handling systems- Collect data from intelligence communities, threat intelligence platforms, open source data repositories, and other sources- Write automation to aid threat intel platform and data pipelines - Demonstrate practical knowledge of managing threat data in support of our missions - Utilize Vertex Synapse and storm query languageA day in the lifeThreat Intelligence (TI) protects Amazon and its subsidiaries by proactively analyzing new security threats, identifying malicious actors, and researching the evolving threat landscape. We partner with teams throughout Amazon to facilitate information sharing and increase security resilience through cross-functional collaboration. We share actionable cyber threat information and focus on continually developing collaboration and partnerships with security & intelligence teams throughout Amazon and the security industry. TI drives and enhances our ability to emulate threat actors, respond to security incidents, and to stay one step ahead of our adversaries.About the teamAbout AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The AWS Supply Chain Management (SCM) team is responsible for building systems to manage inventory, assets, warehouses, product specifications, and orchestration and tracking of multitudes of processes such as ordering, shipment etc. that contribute to seamless provisioning of AWS compute capacity. Efficient management, production and provisioning of the billions of dollars of resources in the rapidly expanding cloud business is essential to ensure AWS continues to offer low cost high reliability capacity to its customers.We are looking for an experienced development leader to lead a team of software development engineers. You will work closely with product management and other business partners to define strategy and visions, clarify requirements, and lead development teams from concept through delivery and subsequent operation. You will have regular communication with senior management on status, risks and product strategy, requiring strong written communications. You will be a thought leader, but you don't just know how to solve the problem, you prove it by leading team to build the solution. Last but not the least; you will have a high bar for code quality and passion for design and architecture.BASIC QUALIFICATIONS- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

Come be a part of a rapidly expanding $25 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business (AB) Strategic Adoption Managers (SAMs) work with Strategic Account Executives (SAEs) to develop the strategy and solutions that help our largest Customers transform how they purchase for work using AB.The SAM will develop relationships with Customer purchasing, finance, and and other business leadership personas to understand Customer challenges. As "go deep" experts within AB, SAMs use problem solving, data analysis, best practice, and creativity to structure programs that incorporate AB into Customers' existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs.The Strategic Adoption Management team is most like an "Account Management" role within the Strategic Sales organization; While SAMs may identify new points of contact within customer accounts, SAMs do not develop net-new customers or business.Roles and Responsibilities:· Manage multiple concurrent Customer projects across a variety of industries· Accelerate AB adoption through key Initiatives including data analysis, surveys, user outreach, AB specific programs, and relationship building· Analyze Customer purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance· Drive and accelerate spend adoption through advising Customers on best practices for using Amazon Business solutions· Oversee program execution including project recommendation, scheduling, leadership, and timely delivery across multiple and concurrent work streams· Meet or exceed targets for Customer spend adoption· Define requirements, scope program, and provide recommendations utilizing AB solutions.· Look around corners to make sound, Customer obsessed recommendations· Provide timely, clear and concise, and complete communications to Customer and Amazon Business Leadership· Assess program risks, anticipate challenges, and request support in escalation management when necessary· Relay Customer needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teamsThis role can be located out of any of the Amazon Business locations in the United States, which include Austin TX, Boston MA, Arlington VA, Chicago IL, New York NY, Tempe AZ and Seattle WA. Other locations may be possible upon further consideration. BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of B2B or enterprise sales with a focus on hunting new business experience- Experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels ...