Arlington

Amazon strives to be Earth's most customer-centric company where our customers can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. In supporting this growth, the Amazon Finance Operations (FinOps) goal is to deliver seamless procure-to-pay, order-to-cash and payroll processes that enable Amazon’s ongoing geographical expansion across the globe. We seek a Customer Obsessed, Results Driven Portfolio Manager to join our global FinOps Program Management Office (PMO). We’re not an average company and this is definitely not your average Portfolio Management position. You’ll have the opportunity to really make a difference in a high growth environment where your ability to lead a portfolio of programs, projects and key improvement initiatives to ensure high value, quality delivery across the portfolio. This is an exciting, hands-on opportunity to join an area that touches every aspect of Amazon’s wide range of businesses globally.Who are we looking for?To succeed, you will be able to easily shift between macro and micro lenses and strategic and tactical activities, have a natural analytical way of thinking, diving deep into a problem, product and process and be able to explain difficult concepts to tech and non-tech users. Additionally, you will have a proven ability to learn quickly, distill complex scenarios into easily understandable synopses and communicate persuasively, in both written and verbal form. Key job responsibilities - Develop an in-depth understanding of Amazon’s products, business models, financial systems architecture and financial operations within a regulatory environment - Manage critical relationships with internal and external business and technology partners - Ensure transparency, alignment and clear communication of strategic programs and their resource impacts across the portfolio to key business and technology stakeholders - Create regular communication mechanisms on portfolio progress and challenges, and lead prioritization discussions on required adjustments - Lead goal alignment with portfolio stakeholders and PMO leaders - Deliver standardized, scalable, automated, solutions to ensure the PMO is delivering the right projects, at the right time, with the right resources - Prioritize the portfolio’s project requests and drive end-to-end process improvements that enable growth and deliver cost improvementsBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Amazon Kuiper is looking for experienced, self-starter Business Development Professional to drive adoption of Kuiper broadband and additional services with Mobility partners and end users. This is an exciting opportunity to shape the definition and execution of the Amazon Kuiper Business Development pipeline around the world. Amazon Kuiper Mobility solutions support airlines, business aviation owners, automotive OEMs, shipping and energy companies and many more use cases where satellite end points are connected on moving customer end points.Key job responsibilities- Contribute to the build out of Amazon Kuiper service revenue with specific focus on Mobility partners and end users. - Be customer obsessed. Think on behalf of the customer and work to meet the customer’s stated and unstated needs and aspirations - Execute strategic and tactical business development initiatives while working with key internal stakeholders (e.g., Amazon Kuiper product and engineering teams, legal, finance) and BD team colleagues. - Be the internal coordinator supporting complex contract negotiations and complex business requirements and activities which deliver results. • Adept at thinking strategically and analytically about business priorities, product, and technical challenges, with the ability to deliver target based results working cross-organizationally. - Excellent written and verbal communications including a passion for writing detailed strategic documents and a preference for a second fluent spoken language.- Consistently exceeds key performance metrics and delivers results.- Experience driving consensus across multiple internal and external stakeholders.- Must be able to articulate business value & technical approach. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeKuiper's Business Development strategy is well defined and yet each working day is different from the next. The satellite Mobility sector is global and our customer engagements take us around the world whether on video calls on supporting face to face engagements. We may start the day with a customer call with Australia and finish the day with a channel partner meeting in Austin. Taking time during a busy day to evaluate critical data points and develop strategies and tactics is important. As is the process of codifying these decisions and their outcomes.About the teamHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious and earn trust.BASIC QUALIFICATIONS- 7+ years of developing, negotiating and executing business agreements experience- 7+ years of business development, partnership management, or sourcing new business experience- 7+ years of professional or military experience- Experience writing technical articles, speaking at technology conferences, and contributing to open source- Experience developing and executing on GTM strategies that are large in scope- Able to travel an average of 6 days per month with a peak of 10 days per month- Bachelor’s Degree or equivalent experience ...

The US ADC Security Communications Security (COMSEC) team maintains all cryptographic materiel supporting the secure network resources that protect the availability, integrity, and confidentiality of data traversing US classified networks. AWS is looking for an exceptional COMSEC practitioner to serve as the Principal Security Specialist for the COMSEC team. This position will help the team scale the COMSEC program to deliver for and across U.S. Government customers. You will develop strategic goals, and use high judgement to design the right team structure, mechanisms, and strategy to meet goals. You will join a team of industry-leading security experts working with the U.S. Government to operate and continuously improve industry-leading security programs and processes in support of the mission. This position requires innovative thinking balanced with a strong customer obsession and a focus on quality and delivering results. A successful candidate will have an established track record of supporting security programs within cleared facilities, demonstrable COMSEC program/project management experience, comprehensive networking knowledge, and a deep understanding of Intelligence Community and Department of Defense government security programs, processes, and requirements in the cloud service provider space. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities- Responsible for providing comprehensive COMSEC technical and program guidance. - Proactively identify program and process improvements to successfully sustain and enhance security execution across multiple IC and DoD programs and customer. - Develop and strengthen relationships with internal teams (operations staff, engineers, teammates, etc.) and external (vendors, contractors, government staff, etc.) partners to improve COMSEC security awareness and engagement.About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS- 12+ years of experience technical and/or program management of COMSEC or cryptography-related domains. - Current, active US Government Security Clearance of TS/SCI with Polygraph ...

The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We are looking for a Principal Economist who is able to provide structure around complex business problems, hone those complex problems into specific, scientific questions, and test those questions to generate insights. The ideal candidate will work with various science, engineering, operations, and analytics teams to estimate models and algorithms on large scale data, design pilots and measure their impact, and transform successful prototypes into improved policies and programs at scale. They will lead research projects to produce robust, objective research results and insights which can be communicated to a broad audience inside and outside of Amazon. Ideal candidates will work closely with business partners to develop science that solves the most important business challenges. They will work well in a team setting with individuals from diverse disciplines and backgrounds. They will serve as an ambassador for science and a scientific resource for business teams, so that scientific processes permeate throughout the HR organization to the benefit of Amazonians and Amazon. Ideal candidates will own the development of scientific models and manage the data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will be customer-centric – clearly communicating scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions. BASIC QUALIFICATIONS- PhD in economics, statistics, quantitative marketing, or related field.- 10+ years of professional experience working with large data sets, understanding of statistical analysis, modeling techniques, data mining and business and/or public policy analysis. ...

Amazon Canada (Amazon.ca) is seeking an experienced Principal Product Manager to serve as the single threaded leader over a new profitability / margin initiative that spans the entire Canada retail business. In this role, you will be responsible for establishing and driving an extensive multi-year roadmap encompassing the entire income statement (P&L), making high judgement decisions on trade-offs and priorities, and delivering a step-level improvement in profitability. You will influence and drive change across a diverse group of stakeholders including finance, operations, vendor management, marketing, and various other teams and organizations across Amazon. You will create new ideas and initiatives while also improving upon existing processes that reduce costs, improve the customer experience, and improve profitability. You will develop strong mechanisms to drive alignment and accountability throughout the organization and communicate regularly with senior leadership. You will also balance dive deep and near-term results with strategic thinking. Key job responsibilities• Develop a deep understanding of the Retail P&L (income statement) including new metrics, key opportunities and leverage points• Create and manage extensive multi-year roadmap including prioritization and trade-offs• Generate and implement big ideas to drive margin improvement across operational excellence, innovation, and scale across Amazon’s global Consumer business• Identify new and innovative opportunities, write PR/FAQs, and present to broad internal audiences• Collaborate with and influence internal teams from various organizations and geographies at various levels throughout the organization• Develop new mechanisms to communicate regularly with key stakeholders including senior leadership and partner teams to understand objectives and opportunitiesBASIC QUALIFICATIONS- Bachelor's degree- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Strong verbal and written communication skills and ability to influence stakeholders including senior members of the organization ...

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services, gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.The Global Deal Strategy and Programs (GDSP) organization is responsible for the AWS Private Pricing Program, designed to offer AWS Customers access to commercial benefits in exchange for multi-year spend commitments. Private Pricing offers AWS customers the opportunity to accelerate their cloud transformation journeys through multi-year relationships with AWS, delivering maximal value to customers in terms of pricing, access to services, and opportunities to innovate. For Amazon, Private Pricing drives more extensive, deeper, and longer-lasting relationships with customers. Today, Private Pricing largely serves AWS’s enterprise customers seeking to make cloud commitments in exchange for pricing value, and exclusively serves customers brought in via AWS or partner sellers. Private Pricing is poised to grow both revenue and margin by expanding access to Private Pricing and by expanding the value proposition of AWS for Private Pricing customers.GDSP is seeking an individual to join the Private Pricing Product Management (3PM) team, an organization responsible driving the growth and scale of the Private Pricing Experience through new tools, technology enhancements. As a Product Manager - Tech you will own the full product lifecycle for tools and technologies that improve the internal and external customer experience. To do this, you will work cross-functionally across the GDSP organization and development teams to innovate, build and iterate on tools and technology enhancements that enhance the user experience. You will work with both internal and external stakeholder teams to define and influence product roadmaps to implement solutions at scale that support customer needs.The ideal candidate, will have a keen eye for gaps in customer product offerings and the innovative mindset to fill them. You’re a highly skilled product manager with a proven ability to strategize the full lifecycle of product production, from conception through release.We are looking for a leader with strong technical and communication skills to drive product management across our offerings. This is a high-visibility and high-impact role that will interact with all levels of AWS leadership. The role requires a customer-centric approach where you'll need to respond with a sense of urgency using your technical and business judgement and effectively communicate with leaders and peers.Key job responsibilities• Proven experience with implementing direct-to-customer technologies (i.e., websites, mobile apps)• Experience converting customer needs into solutions using proven methods such as design thinking and agile product leadership• Manage complex technology implementations, coordinating internal and external cross-functional stakeholders across geographies• Prioritize experience enhancements based on predefined criteria in a fast-paced, complex environment• Manage blockers, drive escalations, anticipate and make trade-off decisions, balance business needs and technical constraints, and maximize business benefit while delivering excellent customer experiences• Design and implement new processes through tools and technology to scale the Private Pricing Experience• Analyze data and customer needs to provide tooling recommendations and enhancement ideas• Evolve norms and processes for 3PM such as product management templates, backlog management, prioritization criteria, requirements writing, communications and stakeholder managementAbout the teamAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 10+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience leading cross-organizational programs and setting and holding teams and individuals to timelines and deliverables without explicit authority ...

We are seeking multiple Principal Technical Program Manager to own and drive large, critical programs that span multiple teams and organizations at Amazon. You will manage complex technical programs involving machine learning models, artificial intelligence systems, and causal econometric models that improve employee experience for over 1.5 million Amazonians worldwide. The scientific program areas our team leads apply cutting-edge technology and data-driven insights to enhance all aspects of work for employees and managers including benefits, compensation, recruiting, voice of employee, management practices, and organizational culture. You will coordinate cross-functional engineering, product, data science, and business teams to successfully deliver these programs. This involves developing detailed plans, schedules, milestones, and risk mitigation strategies. You will identify dependencies and enable seamless collaboration between technical teams building the AI/ML models, product managers defining requirements, data scientists providing insights, and business stakeholders across Amazon's employee services. Continuously monitoring progress, highlighting roadblocks early, and developing contingency plans will be critical. You will lead communication across various levels, including providing executive visibility into these high-impact programs. You will work closely with senior business partners and our interdisciplinary team of UX researchers, data scientists, economists, and engineers to create positive employee experiences through innovative technology at Amazon's scale. Mentoring and developing more junior TPMs is also expected. This is a unique opportunity to shape the future of employee experience at Amazon through cutting-edge AI/ML technology and data-driven insights. Ideal candidates will have experience with research data/research models, building ML tools, and working with large/unstructured data sets. If you are passionate about driving cross-functional, cross-team innovation with large-scale impact, we would love to hear from you.About the teamThe People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics or related technical field- Proven ability to influence without authority and drive results through leadership and collaboration- Experience leading Agile development processes for AI, machine learning, or quantitative modeling initiatives- Demonstrated ability to align cross-functional stakeholders and provide executive program visibility ...

Trust Fundamentals is a cross-functional organization at Amazon responsible for building technologies, programs, and services that create and grow customer trust, and enable Amazon's business partners and stakeholders to fulfill their trust-related obligations efficiently and effectively.We are seeking an experienced, entrepreneurial, and technically skilled leader who can drive privacy programs across Devices and Services. In this role, you will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of cutting-edge products and services.Key job responsibilities• You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details;• You will be responsible for delivering results while working in an ambiguous environment;• You will need a strong bias for action and be able to handle multiple priorities simultaneously;• You will define strategy and build and execute roadmaps for the programs you own;• You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run;• Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.A day in the life• Dive deep with your customers to identify and understand their painpoints;• Think big to build durable products that anticipate future painpoints;• Use your technical judgment and understanding to test assumptions;• Track deliverables, keep stakeholders inform, escalate when necessary;• Evangelize your products and drive adoption;• Think through all aspects of your products' life cycles, incl. business, technical, legal, and marketing;• Help others grow professionally.About the teamWe are responsible for building the enabling technology so that personal data is governed according to customers' wishes and expectations. Our mission is to instill and grow customer trust.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Benefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Principal UX Designer to join us in building unparalleled solutions that support the health, wealth, and wellbeing of our global workforce.We're looking for a seasoned UX leader with a track record of thinking big and inventing while also delivering quickly. Our ideal candidate is a creative thinker with a passion for diving deep into complex UX problems, an ability to see around corners, and the tenacity to work around difficult design limitations. This role requires an effective collaborator and hands-on leader who can set a vision and strategy, establish mechanisms to scale their impact, inspire and empower other designers, and elevate the design quality of the entire team.This role can be based in our Seattle or Arlington, VA offices and is expected to be in the office a minimum of three days a week. To be considered, please submit a link to your portfolio or case studies.Key job responsibilities- Define the UX vision and strategy for an emerging product with impact across Amazon- Analyze customer problems and oversee the design of delightful solutions that meet business goals- Work closely with product and business partners to develop a shared vision and lead the design process to deliver on those objectives- Create user-centered designs by considering market analysis, data, customer feedback, user research, and technical constraints/opportunities- Quickly iterate on user flows, wireframes, design mockups, and prototypes to conceptualize new product initiatives- Communicate complex, interactive design concepts clearly and persuasively across different audiences and levels of the organization- Present design work to partners and executive leadership for review, feedback, and approval- Mentor other designers and elevate the overall quality of the team's workAdditional role expectations:- Leads with passion and conviction, inspiring others to share the same vision- Raises the bar on design quality while also driving operational excellence at scale- Exhibits excellent judgment in navigating challenging issues to drive product progress- Communicates effectively within the team, across peer groups, and to senior leadership- Plays a visible, driving role in the Design community with innovative ideas- Defines and socializes a clear vision for design innovation and big thinking, while maintaining speed of delivery- Cultivates a culture of using data and customer insights to defend design solutions- Applies systems-level design thinking to drive scalable, efficient solutionsA day in the lifeIn this role, you will be responsible for defining, articulating, and championing the future vision for how our employees discover and manage their benefits. You'll develop strong relationships with fellow design leaders and partner closely with product management, engineering, and business counterparts to launch innovative experiences for global employees. Using data and customer insights, you'll facilitate constructive design debates, influence product priorities, and advocate for the needs of employees. As the creative lead, you'll provide design oversight for a pod of designers, regularly reviewing designs and concepts with customers, cross-functional partners, executives, and stakeholders.About the teamBXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. Whether it's accessing medical care, starting a family, or planning for retirement, we're redefining the status quo through a personalized mobile and web-based application that anticipates employee needs, surfaces relevant information and actions, and empowers Amazonians to maximize the value of their comprehensive benefits.BASIC QUALIFICATIONS- 10+ years of design experience- Have an available online portfolio- Experience with best practices for User Interface Design, Information Architecture, and Interaction Design- Experience in life cycle design projects from design strategy through execution- Experience with design tools such as Figma, Sketch, and Adobe XD ...

Worldwide Operations Sustainability (WWOS) is hiring a principal program manager to lead our network engagement strategy to meet our commitment to be net zero emissions by 2040 (the Climate Pledge). This role will partner directly with network execution teams within Amazon ops to identify carbon efficiency opportunities from an integrated Amazon Fulfillment Network. This role must be able to evaluate key inputs that drive our network outputs and identify sustainability solutions that support our broader goals of delivering excellent customer experience and reduced cost to serve. The role requires a leader who understands supply chain optimization and can understand network planning and execution drivers to develop results. The role must be able to communicate clearly with senior leaders in verbal and written communications and use data to gain commitment to take action on sustainability initiatives. In this role, effectively influencing without authority is essential to success. Finally, the role must be able to earn trust across a broad range of stakeholders across Amazon worldwide operations. Ideally, the candidate will have a passion for sustainability and environmental stewardship. While not required, experience working in sustainability or a basic understanding of sustainability principles is preferred. This role is responsible for essential stakeholder engagement and planning cycle execution that will chart the course for WW Operations to achieve carbon neutrality by 2040, 10 years ahead of the Paris Climate Agreement. If you are looking for a role with a high impact on the fight against climate change globally, you should consider applying. Key job responsibilities1. Analyze business inputs that drive desired outcomes for cost, speed, and sustainability across the end-to-end Amazon Fulfillment Network. 2. Partner directly with teams across the Amazon Fulfillment Network to deliver optimal sustainability results. 3. Maintain critical planning cycles and inputs that drive the annual and 3-year plan of record for sustainability in WW Operations and maintain the working backwards plan of record to achieve net zero emissions in ops by 2040. A day in the lifeThis role is a deeply analytical leader who is passionate about influencing through a cross-functional group of stakeholders while being willing to roll up their sleeves to deliver results. A day in this role will include analyzing network and carbon data to identify opportunities to accelerate progress on decarbonization, attending doc reviews on key initiatives in the network, meeting with operations leaders to influence their approach to sustainability through data insights, and meeting with team members to track progress to goals and identify new opportunities to drive deeper decarbonization. About the teamThe vision of Worldwide Operations Sustainability (WWOS) is to create the world’s most sustainable logistics network that protects resources for future generations. Our mission is to break down technological, economic, and organizational barriers to deliver sustainability solutions for WW Operations. Worldwide Operations Sustainability (WWOS) maintains the overarching strategy and interim targets to achieve the Climate Pledge by 2040, and topics that extend beyond decarbonization. WWOS centrally coordinates across operations in all regions, particularly on topics that transcend business unit boundaries. WWOS aims to accelerate outcomes for key decisions, identify the right stakeholders to make decisions, and provide central guidance for resource allocation to drive our path for the Climate Pledge.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

The Organizational Effectiveness team is responsible for diagnosing, designing, and delivering innovative organizational development solutions to drive positive, sustainable growth across the business. We are a team of organizational development experts, program leaders, and analytics professionals ready to tackle a wide range of organizational structure and operating model challenges. We work collaboratively with other groups to enhance the way our organization is structured and positioned, as well as how work is delivered across teams, in order to unlock business impact, and shape the future of work.Amazon is seeking an experienced organizational effectiveness leader to spearhead high-profile needs across the AWS business. As the Principal, Organization Effectiveness, you will be responsible for envisioning and implementing innovative organizational development solutions that empower our employees and elevate our ability to deliver for customers. Your mission will be to leverage the latest research, data, and methodologies to transform how we structure, align, and operationally enable our workforce.Key job responsibilitiesOrganizational Assessment & Design• Conduct comprehensive organizational assessments to pinpoint opportunities for growth across culture, mindsets, and behaviors• Collaborate with business leaders to define organizational visions, design principles, and strategic roadmaps• Design scalable, high-impact organizational solutions (structures, roles, processes, capabilities) tailored to evolving business needs• Continuously enhance solutions by studying internal data, industry trends, and cutting-edge practicesOrganizational Development & Transformation• Partner with leaders to optimize organizational performance, drive high-performing teams, and manage large-scale changes• Guide senior teams in resolving role ambiguities, process inefficiencies, and other organizational challenges• Lead the design and delivery of enterprise-wide organizational effectiveness experiences, services, and toolsChange Management & Strategic Communication• Expertly lead dotted-line, cross-functional teams to maximize performance and achieve goals in ambiguous environments• Develop high-impact, strategic communications that prioritize the user experience and drive adoption of new ways of working• Set the strategic direction for and lead subject matter experts in delivering purpose-led, resonating change contentAnalytics & Continuous Improvement• Define, track, and communicate appropriate performance metrics to stakeholders• Leverage data and insights to drive continuous improvement of organizational solutions and increase transformation success• Partner with analytics experts to holistically evaluate solution effectiveness and unlock organizational valueTravel is expected.BASIC QUALIFICATIONS• Bachelor's degree in Industrial/Organizational Psychology, Organizational Development, or a related field• Minimum 10 years of experience leading complex, enterprise-wide organizational development initiatives• Expertise in organizational design and effectiveness, change management, and strategic workforce planning• Bar-raising qualitative and quantitative research and analytics skills• Demonstrated success in organizational assessment, user research, and data-driven solution design• Proficiency in systems thinking, human-centered design, and organizational development approaches• Expertise in emerging organizational development practices, tools, and technologies• Strong business acumen and sound judgment to understand customer needs and shape strategies• Proven ability to build trusted partnerships, lead matrixed teams, and influence senior stakeholders• Data-driven decision making and a continuous improvement mindset• Excellent communication and presentation skills across technical and non-technical audiences ...

The Global Deal Strategy and Programs (GDSP) organization is responsible for the AWS Private Pricing Program, designed to offer AWS Customers access to commercial benefits in exchange for long-term commitments. Under the umbrella of GDSP, Private Pricing Experience (3PX) is responsible for the design and delivery of the end-to-end Private Pricing experience for Customers, Sellers, and Solution Providers to drive scale and growth across the deal cycle.In this first-in-kind role, the Private Pricing Investments Program leader will build, launch and run the first-ever investment model for AWS Private Pricing customers, including credits. As existing and future AWS customers continue to recognize and amplify value in the cloud, the new leader will build a customer-obsessed model that incents Private Pricing customers while maintaining appropriate guardrails and ROI. If you enjoy building programs at scale for complex B2B tech sales organizations, this may be the role for you.This is a great opportunity for the entrepreneurial minded candidate that thrives on building and scaling new programs and creating high-performing teams from scratch. Candidates must demonstrate ability to roll-up their sleeves to dive deep into details, take ownership as an individual contributor to deliver quick wins, make data-driven & high-judgement decisions, and drive alignment across cross-functional organizations.Key job responsibilities1. Creating vision and strategy for making investments at scale for AWS Private Pricing customers2. Launch program including driving adoption and aligning with c-level stakeholders3. Establish taxonomy, mental models and guardrails 4. Develop and implement standardized process and procedures for existing Private Pricing Investments to drive more efficient internal operations and drive consistent application across the organization5. Establish ongoing mechanisms to measure effectiveness and ROI of Investment programs and track defects to drive continuous improvement6. Collaborate with cross functional stakeholders to improve mechanisms and tooling from Requesting Investments through Billing7. Leverage test and learn to establish new Investment offerings8. Serve as Subject Matter Expert for Investments across Private Pricing9. Write data-driven, succinct narratives to drive C-Level Decision makingAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 10+ years experience building and managing cross-functional teams to spearhead and drive strategic and transformational programs, in particular the areas of credits, investments in Sales- 10+ years experience influencing policy in a large and complex organizations, in particular B2B tech sales- 10+ years experience in process definition, having taken a process from concept to execution in large-scale, complex environments- Experience developing, negotiating and executing business agreements- Bachelor's Degree or equivalent experience ...

Are you customer obsessed? Does your product roadmap start with the customer and work backwards from there? Are you creative, innovative, and love to dive deep? We have a highly skilled Industry Products and Solutions team that builds applications in tandem with other groups (AWS Service Teams, External Partners, etc) for public sector customers, that use exciting new AWS services and open source frameworks from IoT to Machine Learning to chat bots and image recognition. We are looking for a top-notch technical product manager with a strong agile mindset to drive product innovation to build Industry Products and Solutions in verticals such as Healthcare, Research/Education, and more to have technical deep-dives with our engineers and customers alike.What’s in it for you? You will be part of an exceptional team of technical program managers and product managers that works with engineering teams. Collaboration is highly valued, innovation is something that happens every day, taking risks is encouraged, and every day is Day One. You will face unique challenges, learn from some of the brightest minds in the industry and lead the development of exciting applications that target hard customer problems. You will have the opportunity to be part of one of the fastest growing, customer obsessed, and innovative companies in the world.Key job responsibilities- Manages a major product or suite of products. Influences market segment and industry.- Defines product-market fit, business opportunity, and product strategy (e.g., customer, market). - Delivers with independence. - Works on large, important product initiatives. - Defines long-term strategy and vision to meet emerging customer needs and technologies. - Handles complex product development and management scenarios. - Supports due diligence on customer opportunities. - Supports ROI business case development.- Actively manages and develops a group of product managers.- Drives strategic product communications (e.g. investment proposals) internally/externally. - Owns customer engagement for major product issues. - Designs product value propositions.- Impacts long-term strategy, future of a product or suite of products, business, or market segment. - Understands core technologies utilized in their product domain. Fluent in technology alternatives; can weigh the pros and cons of a technology choice and propose relevant options. - Deconstructs complex product problems into straightforward technical propositions.- Drives alignment and coherent product feature, business, and evangelism strategies. Designs processes (e.g., information gathering, training, measurements) to ensure long-term product or business success.About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 4+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience- Bachelor's degree- Experience with feature priotization and product roadmap tradeoffs- Experience defining roadmap strategy and prioritizing deliverables for your team products- Experience writing and gaining senior leadership approval on PRFAQs ...

Amazon Web Services (AWS) Training and Certification Education Programs is looking for an experienced, enthusiastic, hard-working, analytical and creative candidate to join our team. With a goal to close the gap of cloud-skilled resources entering the workforce, our mission is to find and inspire future cloud talent, engage them in free AWS cloud learning opportunities to foster growth, and extend their journey by helping them find their next step in their cloud. With a passion in learning and development, you will work directly with a cross-functional team providing product and customer support on delivery platforms, products, and services that enable the delivery of training to our customers.WHAT YOU DOYou will deeply understand the AWS Education Program’s portfolio. You will obsess over our learners, educators, collaborating organizations, and their customers. With this understanding you will provide customer and product support to internal and external customers for the products and services the team is responsible for. You will create and manage a prioritization roadmap for key product and customer initiatives and partner cross-functionally to ensure the right customer experience is delivered. You will determine how to measure our internal customer experience, respond to voice of customer feedback, and drive improvements based on data.Key job responsibilitiesThe Product Manager role will be responsible for the following:• Take ownership of support cases and follow through until they are closed.• Assist with troubleshooting and fixing access or delivery issues while meeting internal service level agreements.• Report and escalate customer issues and concerns to leadership, product, and platform managers. • Partner with Engineering Teams where collaboration across platforms is required.• Partner with Sales, Business Development, and Field facing teams to provide product support where needed.• Manage product and project initiatives. This includes building and maintaining project roadmaps, status reports, SOPs, and communications.• Support key strategic initiatives designed to scale product distribution and reduce costs, including but not limited to 3rd party learning management system (LMS) content integrations.• Participate in product usability, customer experience studies, and user acceptance testing.• Provide customer support to internal users and external customers using platforms managed by the team. This includes training, troubleshooting, fixing, and advising.• Use, design, develop, and build business intelligence reports using raw and managed data for metrics management, business decision making, and voice of customer feedback.• Advise and consult Managers and Sr. Managers.A day in the lifeThe Product Manager will interface directly with internal and external customers, customer support teams, and product and engineering teams using and managing the products and platforms of the team. Within this role, the individual will provide Tier 2 customer support. You will understand trends, themes, and recommend product and process changes to improve efficiency and response times. About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of product management experience- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Managing and providing customer support- Experience with learning management systems (LMS) ...

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services, gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.The Global Deal Strategy and Programs (GDSP) organization is responsible for the AWS Private Pricing Program, designed to offer AWS Customers access to commercial benefits in exchange for multi-year spend commitments. Private Pricing offers AWS customers the opportunity to accelerate their cloud transformation journeys through multi-year relationships with AWS, delivering maximal value to customers in terms of pricing, access to services, and opportunities to innovate. For Amazon, Private Pricing drives more extensive, deeper, and longer-lasting relationships with customers. Today, Private Pricing largely serves AWS’s enterprise customers seeking to make cloud commitments in exchange for pricing value, and exclusively serves customers brought in via AWS or partner sellers. Private Pricing is poised to grow both revenue and margin by expanding access to Private Pricing and by expanding the value proposition of AWS for Private Pricing customers.GDSP is seeking an individual to join the Private Pricing Product Management (3PM) team, an organization responsible driving the growth and scale of the Private Pricing Experience through new tools, technology enhancements. As a Product Manager - Tech you will own the full product lifecycle for tools and technologies that improve the internal and external customer experience. To do this, you will work cross-functionally across the GDSP organization and development teams to innovate, build and iterate on tools and technology enhancements that enhance the user experience. You will work with both internal and external stakeholder teams to define and influence product roadmaps to implement solutions at scale that support customer needs.The ideal candidate, will have a keen eye for gaps in customer product offerings and the innovative mindset to fill them. You have a strong technical background and proven track record of product management. Successful candidates will have experience with ambiguity and influencing leadership. You are a self-starter, that approaches complex business questions with data and curiosity, and a person that dives deep to understand root cause.Key job responsibilities• Experience converting customer needs into solutions using proven methods such as design thinking and agile product leadership• Support complex technology implementations, coordinating internal and external cross-functional stakeholders across geographies• Prioritize experience enhancements based on predefined criteria in a fast-paced, complex environment• Implement new processes through tools and technology to scale the Private Pricing Experience• Experience working with Salesforce Sales and Revenue Clouds a Plus.• Analyze data and customer needs to provide tooling recommendations and enhancement ideas• Evolve norms and processes for 3PM such as product management templates, backlog management, prioritization criteria, requirements writing, communications and stakeholder managementAbout the teamAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of product or program management, product marketing, business development or technology experience- Experience coordinating complex products with stringent technical requirements, development cycles and schedules- Experience working with engineering and technical teams to build automated solutions ...

As a Program Manager for the Social, Economic, and Environmental Impact team, you will be responsible for driving the successful implementation of the global engagement and partnership strategy for our global procurement organization's social, economic and environmental impact initiatives. You will collaborate with internal partners across Worldwide Operations (e.g., Worldwide Sustainability, SD&I teams across Amazon, GPO Pillars, Economic Development, Public Policy, Government Relations, Affinity Groups, Amazon Business) and external partners across ESG and supplier diversity advocacy organizations, government entities, elected officials, other Fortune 500 corporations, private equity, and social impact investment firms. Your goal will be to increase awareness, adoption, and compliance with Amazon’s supply chain and globally recognized ESG practices, lead the identification, preparation and inclusion of ESG-ready suppliers in the supply chain, and position Amazon as a force for good and a driver of positive transformation in communities.Main Responsibilities:• Collaborate with partners across Worldwide Operations to understand current processes supporting Supplier Diversity and Inclusion (SD&I) and Amazon ESG initiatives.• Align with communications, policy, and marketing teams on messaging, policy alignment, and key global sustainability events and campaigns to advance SD&I and ESG actions globally.• Develop and document strategies to ensure the inclusion of diverse-owned and small business suppliers through innovative strategic sourcing activities.• Lead and support key partnerships, coalitions, and corporate sustainability organizations in support of the company’s ESG sustainability strategy.• Identify, research, and assess capabilities of diverse vendors to create a robust supply base across various spend categories.• Report on Key Performance Indicators (KPIs) to track performance and proactively identify risks.• Monitor the progress of onboarding new customer groups.• Collaborate with the Senior Program Manager to lead projects from initial development to implementation, streamlining processes to drive operational improvements.• Design, manage, and coordinate outreach activities.• Produce high-quality analyses regularly.• Build buy-in for the vision with key internal and external partners.This role will require relocation to one of the Amazon hubs.Basic Qualifications:• Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, IT, or a related field.• 3+ years of experience in supply chain operations or program management.• Experience in building processes, project management, and employing effective risk management for large programs.• 3+ years of experience with Microsoft Excel.Preferred Qualifications:• Exceptional written and verbal communication skills, with the ability to translate complex issues for audiences at all levels.• Ability to thrive in ambiguous environments and create reliable structures for stakeholders.• 5+ years of program management experience.• Experience with Coupa or other financial/inventory management software.• Lean/Six Sigma knowledge.• Experience with ESG initiatives.Key job responsibilitiesAs a Program Manager for the Social, Economic, and Environmental Impact team, you will be responsible for driving the successful implementation of the global engagement and partnership strategy for our global procurement organization's social, economic and environmental impact initiatives. You will collaborate with internal partners across Worldwide Operations (e.g., Worldwide Sustainability, SD&I teams across Amazon, GPO Pillars, Economic Development, Public Policy, Government Relations, Affinity Groups, Amazon Business) and external partners across ESG and supplier diversity advocacy organizations, government entities, elected officials, other Fortune 500 corporations, private equity, and social impact investment firms. Your goal will be to increase awareness, adoption, and compliance with Amazon’s supply chain and globally recognized ESG practices, lead the identification, preparation and inclusion of ESG-ready suppliers in the supply chain, and position Amazon as a force for good and a driver of positive transformation in communities.Main Responsibilities:• Collaborate with partners across Worldwide Operations to understand current processes supporting Supplier Diversity and Inclusion (SD&I) and Amazon ESG initiatives.• Align with communications, policy, and marketing teams on messaging, policy alignment, and key global sustainability events and campaigns to advance SD&I and ESG actions globally.• Develop and document strategies to ensure the inclusion of diverse-owned and small business suppliers through innovative strategic sourcing activities.• Lead and support key partnerships, coalitions, and corporate sustainability organizations in support of the company’s ESG sustainability strategy.• Identify, research, and assess capabilities of diverse vendors to create a robust supply base across various spend categories.• Report on Key Performance Indicators (KPIs) to track performance and proactively identify risks.• Monitor the progress of onboarding new customer groups.• Collaborate with the Senior Program Manager to lead projects from initial development to implementation, streamlining processes to drive operational improvements.• Design, manage, and coordinate outreach activities.• Produce high-quality analyses regularly.• Build buy-in for the vision with key internal and external partners.This role will require relocation to one of the Amazon hubs.A day in the lifePartner with internal and external stakeholders (Government and advocacy organizations) to drive identification, preparation, and inclusion of ESG ready suppliers in Amazons supply chain; support support tax incentives with supplier diversity requirements; manage partners; lead event activations; help suppliers obtain diversity certification, and support economic impact activities.About the teamMission: Partner with suppliers and communities to drive social, economic and environmental impact , and suppliers and GPO stakeholders to increase awareness and adoption of global Environmental, Social, and Governance (ESG) practices and maximize Amazon positive impact on the planet and communities. This will increase the number of ESG ready suppliers and promote Amazon ESg strategy.Vision: To position GPO as a catalyst for positive social, economic and environmental initiatives globally.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Are you up for the challenge of developing bespoke experiences at scale? If yes, Amazon University Talent Acquisition (AUTA) is looking to hire an inventive, organized, collaborative, and solutions-oriented Program Manager. Our team has a small but mighty team of program managers, responsible for reimagining campus hiring experiences, working backwards from our business customers to enable our delivery of top diverse talent. Key job responsibilitiesThis Program Manager will partner across AUTA to manage our technical roadmap, create/drive adoption for tech project best-practices, develop/maintain customer-facing resources, and deliver program updates at last twice-monthly.Responsibilities include:1) Use program/project management skills to define and deliver best-in-class experiences/processes (e.g., identifying and directing cross-functional stakeholder groups; building and maintaining project plans, status updates, and work-back schedules; communicating effectively with project contacts/leadership, driving simplification and standardization with a focus on automating non-value add touchpoints, et al).2) Deliver clear, prioritized, and aligned-upon technical business requirements, taking into consideration required variation by location, role, and business, and requirements from teams like legal and compliance.3) Work with the appropriate teams to understand priorities and pain points to deliver a comprehensive solution. 4) Design and implement change management plans to reach ideal state, working backwards from the technical roadmap alignment timeline; evaluate 3P tools for experiences that will require many years of technical development. 5) Build, track, and manage progress towards goals related to productivity, customer satisfaction, and adoption for new experiences and technology. 6) Ensure solutions enable recruiting and business operations reporting/analytics. 7) Build a deep knowledge-base of all tools, operating models, and pain points for your given focus area.A day in the lifeIn this role, you will collaborate with global/cross-functional stakeholders and and internal team members to ideate, design, gain approval for, and launch mechanisms that enable our team to accelerate delivery of tech/tooling/processes. Deliverables include setting and managing goals, writing documents (PR-FAQs, MBRs, Program Updates, et al) to be reviewed by multiple Directors/VPs, working with partner teams to identify requirements, defining and implementing long-and-short-term change management plans. You are also expected to be able to work with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Undiscovered Small Business Accelerator (USBA) helps drive the success of small and historically underrepresented business populations (including minority-, women-, and veteran-owned businesses). As a part of the USBA, Amazon has committed to empower Black-owned businesses through the Black Business Accelerator (BBA), which provides access to resources that support their growth in Amazon’s store. A key offering of BBA is the Amplify program - a cohort-based education program that provides Black-owned businesses with education, business coaching, and account management support.We are seeking a program manager who is a high-judgment, business oriented and self-motivated professional. The candidate embraces ambiguity and ramps up quickly on complex issues. They thrive implementing process improvements mechanisms that improve the seller experience. As a member of the USBA education and benefits team, they will work with members across the team to establish systems that enable successful execution of USBA benefits. They will support the team to streamline back end processes such as data collection, reimbursements and communications. They will work across the USBA team and collect data that informs the larger benefit strategy. The ideal candidate is highly motivated, extremely organized, and collaborative. The candidate will think big to deliver new ideas and creative approaches to constantly improve the experience of USBA participants. They will utilize their attention to detail, experience in program management, and excellent written communication skills to ensure high quality results. Key job responsibilities• Creates, optimizes and drives adoption of critical mechanisms required to scale USBA benefits • Designs and leads the curation of learning guides that support the growth of Black businesses within BBA • Works across teams to collect data that informs USBA benefits improvement process • Oversees and manages the USBA benefit review process • Manages vendor relationships to execute learning guides and BBA resources • Tracks and reports program learnings and effectiveness to internal stakeholders • Drives cross-functional alignment to achieve strategic program goals • Looks around corners to spot emerging issues and proactively lead the development and execution of solutions as it relates to USBA benefitsAbout the teamThe Undiscovered Small Business Accelerator (USBA) team works to help selling partners and customers discover the best of Amazon using data and insights to invent, test, and scale strategies that drive financial and perception goals. We understand there are systemic barriers that have limited the education and access for underserved business to grow and scale within Amazon. The BBA Amplify team is committed to addressing those systemic barriers by providing Black and underrepresented businesses with access to education, business coaching, opportunities for strategic capital, and networks.BASIC QUALIFICATIONS- 4+ years of program or project management experience- 4+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon’s Customer Trust team is looking for a Brand Protection Strategic Partnership (BPSP) program manager to lead global engagements. In this role, you will be an integral part of the team leading Amazon’s global brand protection efforts and ensuring that customers can shop with confidence. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes. and tools to address product integrity challenges in collaboration with teams across Amazon. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.Key job responsibilities• Develop and maintain key relationships with external stakeholders including global brands and industry associations on product integrity issues.• Work with global external stakeholders to develop strategies for tackling their unique problems.• Develop international and region-specific recommendations and initiatives to improve both reactive and proactive enforcement, and maximize automation and efficiency in resolving brand owner issues while identifying and achieving measurable goals.• Work closely across Amazon teams on policies, processes, and tools to identify threats to brands and to Amazon’s customers and sellers.• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.• Liaise with internal business teams to address vendor concerns.• Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).• Develop and deliver educational and training materials for both internal and external consumption.About the teamWe are an external facing team laser-focused on protecting the customer's shopping experience. We look forward to having you on the team!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon’s Global Real Estate and Facilities (GREF) team is looking for a creative, innovative, results-orientated Program Manager based in Seattle, WA or Arlington, VA. The role will envision, build and deliver a Global Commute program that offers a daily, flexible and dynamic suite of options that provide frictionless, convenient and reliable access to the workplace for Amazonians, whilst aligning to The Climate Pledge, Amazon’s commitment to reach net-zero carbon by 2040. GREF’s Commute program sets a vision where Amazon commute journeys are made by active, sustainable and shared transport, when possible. Reaching this goal will require policy change, frictionless alternatives, investment and wide-scale change management to shift behaviors to more sustainable commute methods. The global program establishes decision frameworks, playbooks, measurement pathways and tools to deliver a globally consistent customer experience. The optimal candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 5-10% of the time. A Day in the LifeYou collaborate with internal and external stakeholders including Regional Commute Program Leads, Commuter Benefits, Sustainability teams, Portfolio Strategy, Public Policy and Global Design to guide Regional Portfolio Management (RPM) teams through city-specific strategy and service development process. You use operational and customer insights plus industry benchmarks to develop future Commute program strategy. You operate as a true partner fostering highly integrated relationships. You operate at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity. You have a proven track-record, expertise, and passion for sustainable transportation.Key job responsibilities•Lead strategic development of the Global Commute program including but not limited to: (1) identify and oversee program deliverables; (2) align program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap. •Work cross functionally with global and regional peers to develop innovative program strategy which supports GREF’s targeted decarbonization glidepath to 2040. •Ensure a consistent experience for our employees, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.•Identify, implement and report on continuous improvement program initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment. •Develop and build globally applicable program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success. •Partner with stakeholders to deploy future program pilots that allow for swift and frugal program changes in response to customer needs.•Drive consistency and quality through scalable and detailed guidelines and playbooks. •Routinely connect to external industry, professional bodies and communities, assessing new industry standards, best practices, current/future technology and innovations are adopted into the program. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's Degree in a field related to transportation, strategic commute planning or equivalent work experience ...