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Are you passionate about the broad and rapidly growing technology industry? Are you fascinated by the ways the world's largest technology companies approach communications? Are you excited by the thought of joining the communications team at one of the fastest growing technology companies in history? AWS is looking for a self-motivated and experienced public relations professional to drive awareness around the positive work AWS does supporting governments and defense focused organizations. The right candidate possesses strong media relations and PR experience, is an expert at translating complex technology concepts into concise and well-written narratives, has significant experience supporting customers in the defense industry, and has a demonstrated ability in working on cross-functional teams. The ideal candidate enjoys diving deep into technology, understanding how it is shaping and redefining the world we live in and engaging top tier business, inside-the-beltway, and technology media. They are motivated by a dynamic, highly creative culture where the challenge of breaking new ground and redefining best practices is welcome. In this role, the candidate will have the ability to work alongside a variety of internal teams and also support AWS customers. The candidate must have excellent writing skills, have experience driving proactive campaigns and have a track record of utilizing good judgement in high pressure situations. This role will be based in the greater Washington, D.C area and may require periodic travel. Key job responsibilitiesThe Senior Manager, Public Sector Communications will:- Work closely with AWS Public Sector Customers to help them tell their stories about success with AWS, and how cloud technology is helping them innovate and increase mission success- Provide communications counsel to business leaders- Work alongside colleagues around the world to share best practices and execute global campaigns- Work cross-functionally to plan and execute communications campaigns- Develop communications plans to support the development and execution of events and media engagementsBASIC QUALIFICATIONS- Bachelor's degree in communications, public relations, or a related field - 10+ years of experience in public relations, corporate communications, or public affairs focused on the defense, national security, and government landscape - Current experience managing media relationships and a network of government-focused media contacts - Business to Government and Business to Business experience, including exposure to government procurement and acquisition - Experience working in the field of cloud computing, cybersecurity and technology ...

Are you excited by the opportunity to build diverse and high performing risk solutions? Do you like the idea of seeing your work impact tens of millions of customers? Answer yes to any of these and you’ll fit right in!The Regulatory Intelligence Safety and Compliance team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. We are looking for a Senior Manager to own a portfolio of global safety and compliance programsJob responsibilities include: - Responsible for setting the vision, direction and execution of key deliverables for safety and compliance - Define, implement, manage, execute, and update Operating Risk & Business Continuity strategy & program goals, inclusive of the development and reporting against metrics and key performance indicators, meant to assess program health and continuous program improvement. - Identify key risk areas , ascertain risk thresholds , review processes for its adequacy , engage with stakeholders to drive risk mitigation, monitor Key Risk Indicators and periodically report out risk performance. - Work with a wide range of cross-functional teams to conduct current controls and influence the technology and science teams to build scalable compliance systems. - Communicate regularly with leadership and ensure consistent reporting of business continuity risks and compliance against identified controls.Key job responsibilities-Manage a team of high performing risk managers- Identify and mitigate risk to Amazon customers at scale, designing new technical solutions to enable us to mitigate risk quickly- Use data to drive high judgement decisions on policies and risk solutions About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS - Bachelor's degree - Minimum of 10+ years of people management and operations leadership experience in a fast paced operating environment. - Previous experience leading large teams to high levels of performance. - Experience Program/Project management skills necessary. - Previous experience of creating and contributing to strategic planning processes. - Strong ability to source and analyze data to drive business strategies and decisions. - Coaching and leadership skills that bring out the best of the team. ...

We are looking to hire a Senior Manager, Public Policy – Sustainability, to join a growing and dynamic team that works in support of Amazon’s climate, environment, and sustainability goals. Across our entire operation, Amazon is working to transition to clean energy, reduce waste, and limit our impact on the environment. Like our business interests, our policy issues are broad, forward-thinking, and driven by what is best for our customers. In this role, the Senior Manager will help lead Amazon’s public policy efforts related to materials sustainability and supply chain decarbonization issues across a broad range of stakeholders, including federal and state governments and agencies. This position will develop and execute policy and advocacy strategies to advance Amazon’s climate, environment, and sustainability goals including on ecolabeling, certifications, and reporting requirements across a range of consumer goods. The Senior Manager will work collaboratively with business, legal, and communications teams to ensure alignment between business priorities and public policy goals. This position will report to the Director, Public Policy - Sustainability and work closely with other public policy team members to execute on goals. BASIC QUALIFICATIONS- BS/BA required. - A minimum of 12 years of experience in public policy, government, corporate social responsibility or NGOs working on relevant topics. - A minimum of 12 years of climate, environment, energy, or sustainability policy experience. - An ability and desire to travel. ...

Are you a strong business development leader who is passionate about working with Public Sector customers to create transformative workforce enablement strategies to deliver upon their missions and accelerate their journey to the Cloud? We are looking for a Training and Certification (T&C) Technical Business Development Leader for North America Public Sector who thrives on reimagining how we can create and deliver large scale enablement strategies in Public Sector, earns trust with customers and colleagues; cultivates talent and delivers results.As the business development leader for T&C Public Sector for North America, you will have the exciting opportunity to help drive the growth and shape the future of this market for Training and Certification. Your responsibilities will include identifying great ways to improve outcomes for customers, driving revenue and adoption for T&C and helping develop/refine the T&C strategy for the Public Sector Enterprise segment. Your responsibilities will also include building and managing a skilled business development team focused on driving revenue, delivering customer impact and deepening and expanding relationships within key accounts. As a T&C leader, you will create key partnerships to develop the broader Public Sector ecosystem for AWS training products to build momentum and scale in the market.The ideal candidate will possess a technology sales management background that enables them to lead a team of senior business development managers in engagements with CXO level customers. You should also be a self-starter who is prepared to own, define, develop and execute a multi-year growth plan and consistently deliver on revenue targets while also being a strategic thinker.To be successful in this position, you must have demonstrated ability to inspire and foster the right behaviors in others to deliver outstanding results. Strong judgement and a demonstrated ability to lead, collaborate and influence without explicit authority in a complex, matrixed environment are critical to success. You’re Customer Obsessed. Think Big, Earn Trust, and Deliver Results.Key job responsibilities• Coach and manage a team of Business Development Managers, setting team and individual goals and revenue plans and successfully meet or exceed these as a team• Work closely with the Account and Partner Teams to identify, plan and deliver Training and Certification Programs for AWS Partner and Customer Audiences• Own the executive relationships in top Public Sector customers to drive their long term learning and development and transformation agendas in partnership with AWS account teams• Collaborate across teams within AWS and Global Services (e.g., Solution Architects, Product and curriculum, ProServe) that drive strategic impact for the customer and AWS • Maintain a strong relationship with key customers to ensure flawless execution of enablement strategies• Evangelize AWS Training & Certification at company and industry events• Drive training engagements at the CXO level as well as with Line of Business Leaders across complex organizations• Build & maintain a pipeline of training opportunities and provide regular forecasts• Prepare and deliver business reviews to senior managementAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 10+ years of building and leading large teams and working in matrixed operating structures experience- Bachelor's degree or equivalent- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent ...

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Do you enjoy a fast-paced, startup environment where you are helping to build programs from the ground up? Amazon is looking for a customer-obsessed, entrepreneurial Senior Marketing Manager to join the Amazon Fresh In-Store, Field and Launch Marketing team. We are seeking a passionate, world-class leader to drive strategy and tactical planning to directly impact value perception with customers. In this role, you will work with Pricing & Promotions, Operations, Merchandising, Finance, Creative and Retail teams to uncover opportunities, drive strategy and smart marketing communications in our physical grocery stores with a goal of improving value perception metrics. You will lead new, high-impact projects as well as drive improvements to existing processes in a complex space to translate pricing and promotional strategies in a clear and concise manner for our customers. You will be responsible for defining business requirements for compelling pricing and promotional strategies, oversee tactical development and implementation to better tell our promotional stories across marketing channels including in-store, and continue to experiment and optimize to better engage with customers taking into account key trends and regional nuances. You will have a high level of comfort navigating ambiguity, the ability to investigate complex challenges and can effectively influence cross-functional stakeholders. You work backwards from the customer, apply innovative thinking and dive deep to identify and mitigate gaps. The Role: You are someone who is willing to roll up your sleeves. The pay-off is high ownership, an ability to deliver results, and the satisfaction of growing a new strategic business. You love diving deep and thrive in creating order out of chaos. You are highly motivated and extremely organized, with experience working on complex, highly ambiguous projects influencing multiple stakeholders across the business. This is a role where you’ll be expected to be scrappy while operating as part of a larger team and business. The individual must have the ability to communicate effectively both verbally and in writing. Key job responsibilities• Own the holistic visual and messaging strategy for value across the in-store channel • Work with pricing & promotions teams to define and drive an effective customer communications plan across marketing channels • Build the roadmap with product and tech teams to drive consistent, omnichannel execution of pricing and promotional strategies across all customer communication touchpoints • Work with creative and customer insights teams to develop engaging promotional content, improving customer engagement and conversion metrics • Remain analytical and a true cross-functional partner to influence pricing strategies leading to more compelling offers and regionally relevant tactical implementation • Determine metrics for success and report on progress to goals up to the most senior leadership in the organization • Understand the nuances of the in-store physical environment and customer segments to implement new concepts in a scalable and effective manner • Travel to various locations to inform and implement new tactics and strategies BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience presenting metrics and progress to goal to senior leadership- Experience prior success in driving execution of large-scale project plans with multiple teams in support of business goals ...

Undiscovered Small Business Accelerator (USBA) helps drive the success of small and historically underrepresented business populations (including minority-, women-, and veteran-owned businesses). As a part of the USBA, Amazon has committed to empower Black entrepreneurs through the Black Business Accelerator (BBA), which provides access to resources that support their growth in Amazon’s store. A key offering of BBA is the Amplify program - a cohort-based education program that provides Black-owned businesses with education, business coaching, and account management support.We are seeking an experienced Senior Program Manager who is a high-judgment, business-oriented, and self-motivated professional. This is a highly visible role internally and externally, that will work closely with teams across the company to propel initiatives designed to support and amplify the growth of Black-owned and underrepresented businesses. The candidate will think big to develop new ideas and creative approaches that enable the delivery of the Amplify program at scale.The ideal candidate has strong written and oral communication skills, and is comfortable influencing cross-functional stakeholders and senior leaders. They will lead the planning, development, and execution of training and resources to support internal and external partners ramping quickly to support the Amplify program. They will regularly analyze data, identify opportunities for improvement, and develop sustainable solutions to improve the seller experience. They will earn trust, and utilize their attention to detail and experience in program management to ensure high-quality results. Key job responsibilities• Oversees, develops, and evaluates cohort-based programming within USBA to increase opportunities for Black-owned and other undiscovered businesses selling on Amazon. * Develops, tests, and pilots net-new modalities to provide education to undiscovered business populations engaged in cohort-based programming.• Oversees learning and development strategies to support internal cross-departmental partnerships. *Develops strategies to reduce cost-to-serve at scale.• Plans and executes reoccurring program engagement opportunities. • Provides key data and insights to inform education curriculum development workstreams. • Tracks and reports program learnings and impact to internal stakeholders. • Looks around corners to spot emerging issues, and proactively leads the development and execution of program improvements.• Works with key internal and external stakeholders, to identify, drive, and scale solutions that benefit Black-owned and other undiscovered businesses.• Advocates on behalf of selling partners and influences product roadmaps to improve the overall experience of businesses within the program.About the teamThe Undiscovered Small Business Accelerator (USBA) team works to help selling partners and customers discover the best of Amazon using data and insights to invent, test, and scale strategies that drive financial and perception goals. We understand there are systemic barriers that have limited the education and access for underserved business to grow and scale within Amazon. The BBA Amplify team is committed to addressing those systemic barriers by providing Black and underrepresented businesses with access to education, business coaching, opportunities for strategic capital, and networks. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining program requirements and using data and metrics to determine improvements- Experience in complex problem solving, and working in a tight schedule environment- Experience working in a matrixed organization ...

An opportunity to join a growing Privacy & Regulatory team, this role will play a critical role as we continue to innovate and grow our ads business. Amazon Privacy is seeking a Privacy & Regulatory Specialist to support key, global regulatory compliance initiatives. Candidates should have a broad understanding of privacy, consumer protection and online services regulation and an ability to focus on consumer sentiment and customer experience.Key job responsibilities• Act as the regulatory owner/expert for multiple Amazon businesses, defining our compliance strategy across privacy (e.g. GDPR, ePrivacy), consumer protection and online services (e.g. Digital Markets Act and Digital Services Act).• Dive deep into our products and experiences to develop an in-depth understanding of how they work and current privacy and regulatory controls, and articulate compliance implications to stakeholder teams.• Draft relevant policies and controls that support mature compliance programs and governance.• Guide leadership in balancing risk management concerns and risk mitigations against customer experience while contributing to product roadmaps.• Drive process improvement and control implementation projects in coordination with other teams.• Evaluate known issues and identifying root causes through end-to-end process evaluations.• Applying a working knowledge of global data privacy, consumer protection and online services regulations and policies to articulate customer/control impact and drive alignment across teams.• Follow the developments of relevant privacy, consumer protection and online services laws, customer expectations, and regulatory guidance to identify and communicate key trends and to protect customer trust.• Raising the bar on the customer experience for privacy, consumer-protection and online services related regulation.A day in the lifeIn this role, focused on and driving and enhancing our privacy and regulatory program, you will partner with stakeholders across Amazon, acting as a thought leader for in-scope regulations and related compliance programs who conceives and advocates for our overall compliance strategy. You will work independently with the ability to prioritize workloads in a fast-paced environment while supporting multiple, simultaneous programs.About the teamPart of Amazon Ads Customer Trust, the Ads Privacy & Regulatory team consists of dedicated privacy and regulatory specialists with expertise in digital advertising. The team is focused on raising the privacy and regulatory compliance bar on our advertising products and services, driving a superior customer experience, and ensuring we protect customer trust.About the teamOur team drives the compliance strategy, implementation and program mechanisms required for Amazon to comply with obligations that protect customer personal or sensitive data, and span most or all of the company.BASIC QUALIFICATIONS• 7+ years of experience in privacy, regulatory, or risk and compliance roles.• Demonstrable ability to communicate and manage relationships with stakeholders to drive results• Experience operationalizing and/or managing global regulatory requirements• Strong written and verbal communication skills.• Knowledge of risk management methods and industry best practices.• Record of delivery of regulatory-driven process improvement projects with technology processes and/or major tech companies.• Ability to understand complex business processes and technologies.• Analytical decision making with a demonstrated ability problem solve, make decisions in complex situations and drive issues to completion.• Proven history of having worked effectively across cross-functional teams and business functions to drive change. ...

The Amazon Fresh Grocery Team is looking for a Sr. Product Manager - Growth to be a single threaded leader responsible for delivering key insights on our business health in order to drive business and operational planning. In this role, you will be responsible for converting data into actionable business insights. The ideal candidate is an analysis expert who leverages a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge, and ensure data quality and build scalable tools. In this role, Sr. Product Manager - Growth will work across Business, Operations, Supply Chain, Product, Technology and Finance Teams to lead new, high impact projects. The role requires innovative thinking, deep dive abilities, and strong written and verbal communication skills. As Sr. Product manager leading growth programs you will be responsible for delivering high visibility programs that that improve the end-end grocery experience for our customers and have a sizeable impact on customer retention and acquisition. This is a highly visible role with direct, ongoing impact to the P&L and our customers’ experience, and we are looking for an exceptional candidate with a proven track record in delivering results in ambiguous, high-paced environments who is passionate about data analytics.Key job responsibilities• Partner with operations/business teams to consult, develop and implement KPI's, automated reporting/process solutions, and process improvements to meet business needs.• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.• Participate in strategic and tactical planning discussions, including owning specific workstreams• Own the development and maintenance of new and existing solution artifacts which are focused on driving efficiency within the business via analysis, metrics and reporting dashboards• Drive cross-functional strategic initiatives to improve the S&OP process, forecast accuracy and cost.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

We are seeking an industry-leading Senior Product Manager - Technical to drive the roadmap for our Print on Demand operators, who rely on our management tools for daily critical operations. You’ll define and deliver the Operations management experience, and you’ll use the latest technologies to develop management tools and data visualizations and generate actionable insights. As a Senior Product Manager - Technical, you’ll make our new Native AWS manufacturing software easy to adopt and to operate. You’ll partner closely with software, hardware, big data, AI/ML, Operations, and user experience teams to deliver the best experience for our internal and external customers.The ideal candidate will have excellent product, problem solving and communication skills and be able to effectively interact with technical and non-technical stakeholders at all levels. The candidate will be at ease dealing with ambiguity, have strong attention to detail, be motivated by a fast-paced environment, and be comfortable thinking big and diving deep. This means you are not only able to develop and drive high-level strategic initiatives while staying on top of tactical execution, but can also roll up your sleeves, dig in and get the job done.If you sound like this person, we can't wait to meet you!Key job responsibilities- Lead the vision, definition, and WW delivery of our Operations Management roadmap. - Collaborate closely with cross-functional teams, including engineering, science, product management, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences.- Communicate ideas effectively, both verbally and in writing, to all types of audiences. Write narratives, PR/FAQs, and other strategic documents. - Work backwards from our customers and collaborate with the design team to leverage customer feedback, metrics, and data and refine UI and UX. Translate insights into actionable design improvements for an optimal user experience.- Own feature delivery and tradeoffs of a product- Monitor key performance indicators (KPIs) and analyze metrics to measure impact, identify areas for improvement, and drive continuous optimization. - Up to 20% travel.About the teamAmazon strives to be Earth's most customer-centric company. With Print-On-Demand (PoD), we envision a world where customers can buy any book in any language and, where publishers and authors can distribute their titles without having to hold physical inventory, where every book is always “in-stock” and customer orders are manufactured in real-time and delivered on-time, helping the environment by only printing books readers want.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you passionate about building innovative experiences that uncover talent and help people launch successful careers? Are you interested in building data-driven, customer-obsessed Candidate Evaluation experiences at scale? If so, the Scheduling | Evaluation | Outcome product-tech team has an exciting leadership opportunity for you! We are looking for a Senior Product Manager - Tech to drive the development of new products and experiences that enable hiring at scale at Amazon. Our products are used to schedule evaluations and discover bar raising candidates.The ideal candidate will leverage their deep technical product management expertise to work backwards from customer scenarios, identify the right product opportunities, define and execute the product roadmap with cross-organizational engineering, science and UX teams for enterprise-wide global customers. They will demonstrate a high level of ownership, and use communication and organizational skills to maintain alignment with stakeholders and customer representatives at all levels of leadership. They will use data and concise narrative to articulate their vision for products that excite and thrill customers. If you love using customer obsession to tackle ambiguous problems and build world class experiences for Amazon, this position is for you.Key job responsibilities- Identifying which customer problems are the most impactful to solve for.- Defining the vision for your product.- Generating buy-in for the product vision with leadership and partner teams.- Creating and maintaining an optimized and logically sequenced roadmap.- Translating customer experiences into clearly defined product requirements.- Managing prioritization and trade-offs to ensure delivery of a great customer experience.- Anticipating and resolving strategic issues that impair the team’s ability to deliver.- Leading cross-functionally to ensure the product vision is implemented effectively.A day in the lifeAs the Senior Product Manager - Tech, you will own the vision and strategy for every aspect of the product, from strategy to feature-level definition and then roll out to thousands of users who rely on your tools. Day to day you may find yourself doing desk rides with customers to understand their challenges, and then get huddled up in a room to do whiteboarding of solutions with your tech partners to solve for them. You'll have a seat at the table for strategic prioritization discussions, and you'll make the tradeoffs that help us learn quickly, deliver value, and continue to iterate on products that have high visibility across Amazon. In this roll, you will be part of a cross-functional organization of research and applied scientists, data engineers, program managers, product managers, UX designers, software developers, and recruiting teams.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon is hiring a Senior Product Manager for the Global Accounts Payable Financial Operations Services team that supports the Retail, Digital and Corporate payee processes. Amazon businesses are growing and expanding at a rapid pace resulting in a dynamic work environment with many opportunities. This position is the front line of our program driving global improvements and initiatives within Accounts Payable Financial Operations Services procure to pay processes. You will manage projects and collaborate with system and business owners globally to drive end-to-end improvements and visibility to the payee lifecycle. An ability to thrive in a fast-paced, demanding work environment is critical to this role. The successful candidate will be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority, cross-functional projects with leadership visibility that will allow Amazon to scale. This candidate will also be able to perform analysis and interpret data to demonstrate the benefits being delivered with the proposed technical solutions. Areas of responsibility: The ideal candidate is an energetic, self-starter and will willfully and diligently perform the following responsibilities on a consistent basis with little or no direction from management: · Manage product roadmaps with accountability to deliver on expected targets (quality, compliance, cost, return on investment). · Develop business requirements for system improvements to support Amazon’s growth and strategic business design. · Ability to aggregate information to generate compelling stories representing the user experience to influence and drive organizational change. · Maintain end to end responsibility of key AP process(es) and work with technology teams to understand, measure, and improve support systems. · Maintain project plans, assigning and tracking tasks to respective teams. Locate and identify sources of data, determine the validity of the data, and analyze the variance in the data between various systems and reports. Exceptional discipline of meeting deadlines while managing multiple projects. · Actively seek opportunities to increase agility by identifying future needs to evolve systems, processes, services and solutions to support strategic growth and development. · Support offshore transactional teams with root cause identification, identifying appropriate remediation and execute on a project plan with appropriate level of urgency. Partner with peers to provide global solution. · Serve as a key business partner working directly with business leaders and cross-functional teams, presenting results of ad hoc business and statistical analysis and recommendations to senior management for optimal decision making. Define and measure quality metrics to ensure optimum customer experience. · Measure and monitor customer (payee) experience metrics and correlate back to measurable shared goals with internal business partners. · Demonstrate advanced analytical skills and the ability to get into the details, while also seeing and understanding the big picture. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Amazon is seeking a Sr. Product Manager who will be part of a group that’s defining and building fleet connected vehicle and safety technology capabilities supporting Amazon’s current and future initiatives around fleet safety.At Amazon we are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). A DSP will hire and develop a team of high-performing drivers. The Last Mile team is hiring a Senior Product Manager to deploy strategic initiatives that integrate driver and vehicle safety reaching across all functions of this fast paced and growing organization.Key job responsibilities• Deploy fleet safety technologies across the North America fleet• Define, measure, and enforce critical program elements (e.g., KPIs, incident management, SLA enforcement, etc)• Develop and implement a safety tech roadmap and global expansion plan• Own vendor relationship(s) with safety technology partners• Manage internal and external business reviews• Establish program goals and track performance• Solve complex, technical problems with simple, innovative, and practical solutions• Communicate across teams and change management to ensure alignment of goals and tasks to ensure the overall success of the program• Monitor key quality metrics, define and implement initiatives to drive product and process improvements• Work within time constraints and deliver results to meet critical business needs• Define, collect, and track metrics to drive continuous product improvements across connected safety technology.• Collecting feedback from product users to build next generation safety tools• Must be able to travel to occasional team offsites and to visit delivery stations as needed. ~10-15% per quarterA day in the lifeAs the Sr. Product Manager, Fleet Safety, you will play an integral role within the Fleet Safety Products team by owning a critical safety technology product and vendor relationship. This role will bring to life new innovations for Amazon’s last mile delivery fleet improving driver and vehicle safety. We seek a leader who can manage a critical safety tech program with multiple stakeholders including Last Mile Delivery, Global Fleet & Products, Amazon Delivery Service Partner Program and Tech Teams, Connected Vehicle Tech teams, Operations, Finance and Legal.You should have excellent business and communication skills to be able to work across countries and markets. You will be responsible for developing strategic relationships, build and execute on a product roadmap, and manage a critical vendor relationship to support Amazon’s vehicle needs. You will be expected to engage with senior leaders, both externally and internally. Amazon's Global Fleet and Products team is responsible for managing and growing the network of professional contract organizations that power Amazon's in-house last mile delivery service. Our partners work out of delivery stations across North America and are assigned delivery routes and packages 7 days a week that are delivered by their vans and drivers. While we continue to ensure that the appropriate vehicles are available for today's customer deliveries, we are also in the midst of a historic transition of one of the world's largest fleets into a highly electrified fleet. The team’s mission is to provide the vehicles and services that enable Amazon to delight customers within our last mile operations. About the teamThe Last Mile Fleet Technology Products & Analytics (FTPA) team is responsible for a suite of products transforming last mile delivery safety and operational efficiency. Our mission is to leverage advanced technologies and analytics tools to build the world's safest and most efficient fleet.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Amazon’s Volunteering team is seeking an experienced Senior Product Manager who is extraordinary at understanding customer needs to help scale community impact through volunteering across the United States.The Amazon Community Impact (ACI) team leads philanthropic initiatives focused on education, food security, disaster relief, housing affordability, and volunteering in communities across the globe (https://www.aboutamazon.com/impact/community). We aim to scale Amazon's collective impact by connecting our greatest asset—our people—to community initiatives through volunteering. Our vision is to cultivate a culture of volunteering where Amazonians use their time, experience, and skills to shape a better tomorrow for our local communities, planet, and future generations. Key job responsibilitiesAs a Senior Product Manager for Volunteering you will have both product and program responsibilities. On the product side, you'll manage the lifecycle of volunteering products from concept to delivery by working backwards from the customers. To support a portfolio of volunteering opportunities for Amazonians, you'll define the vision, requirements, success metrics, and ongoing roadmap. You'll get buy-in from customers and stakeholders across business lines, make tradeoffs, and navigate business constraints to ensure a localized, high-quality volunteer experience for Amazonians. On the program side, you'll define the go-to-market strategy (e.g., how to best package various volunteering products to support a campaign) and collaborate with nonprofit organizations and internal stakeholders at all levels of the company. You'll help teams set and achieve volunteering goals to support a volunteering culture across the U.S.A successful candidate can both think big and dive deep into details and data to deliver results. They invent mechanisms that are scalable, know when to bias for action, and continuously seek opportunities to learn. They must be able to communicate concisely and effectively. They can navigate ambiguity and work well in a fast-paced, dynamic organization.This position is based in Arlington, Virginia or Seattle, Washington. Travel may be required up to 20% of the time.About the teamBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Experience with feature delivery and tradeoffs of a product- Experience with end to end product delivery- Experience owning/driving roadmap strategy and definition- Bachelor's degree or equivalent- Experience using data and metrics to drive improvements and prioritization ...

Amazon’s Global Real Estate and Facilities (GREF) team is looking for an innovative, results-orientated Senior Program Manager based in Arlington, VA (US) or London (UK) to envision, build and deliver a Global Engineering program that optimizes Amazon’s corporate portfolio.The Senior Program Manager Engineering is responsible for leading and optimizing the day-to-day operations of critical engineering systems and infrastructure across Amazon’s corporate real estate portfolio. This senior-level role requires a deep understanding of technical systems, strong problem-solving skills, and the ability to collaborate with cross-functional teams to ensure reliable, efficient, and cost-effective operations. The role will be a key contributor to the continuous improvement of operational processes and the implementation of innovative solutions.The successful candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture – providing vision, leadership, and communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.This role requires global travel approximately 10% of the time. Key job responsibilities• Lead the strategic development of the Global Engineering program including but not limited to: (1) identify and oversee program deliverables; (2) align the program to GREF’s 3YR plan; (3) deliver an annual roadmap and set strategic SMART goals; and (4) conceive and implement a technology roadmap. • Identify, implement and report on continuous improvement program initiatives, leveraging operational data, customer insights and deep dives to drive change. • Establish performance-focused guidelines, energy audits, Landlord integration, performance-focused vendor KPIs, continuous improvement and innovation initiatives. • Work cross functionally with global and regional peers to improve the quality of Amazon workspace with a focus on resiliency, efficiency, health, and safety. • Lead the development and implementation of comprehensive preventive maintenance programs to ensure the longevity and optimal functioning of assets.• Collaborate with Landlords, GREF Tech, IT, and other stakeholders to design, pilot and deploy new systems, technologies, and process improvements with focus on optimization.• Contribute to business continuity planning and climate risk assessments; support operational plans for emergency preparedness. • Develop and deliver technical training programs for Regional Portfolio Management teams. • Routinely connect to external industry, professional bodies and communities, assessing new industry standards, current/future technology and innovations are adopted into the program. A day in the lifeYou will collaborate with Sustainability, Environmental Health & Safety and Design and Construction to integrate Engineering optimization and concepts into workplace design and through retrospective projects and initiatives. You will guide Regional Portfolio Management (RPM) teams through the implementation of key Engineering programs. You will use operational and customer insights plus industry benchmarks to develop future Engineering program strategy. You operate as a true partner fostering highly integrated relationships with internal and external stakeholders. You are comfortable operating at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity. You have a proven track-record, expertise, and passion for engineering.BASIC QUALIFICATIONS- 7+ years of program or project management experience- 7+ years of cross functional project delivery experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- 7+ years of working cross functionally with tech and non-tech teams experience- Bachelor's degree- Experience defining program requirements and using data and metrics to determine improvements ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Project Kuiper is looking for an exceptional program manager practitioner with global expertise and a strong delivery record in planning, execution, and adoption of customer-impacting initiatives. This employee will join the Kuiper Launch Readiness program which is responsible for driving launch readiness for countries across the globe. This role will drive special projects that aid country launch readiness, risk resolution, data visualization, and country launch performance. These projects will partner with key stakeholders, such as Entity Creation, Finance, Human Resources, Talent Acquisition, GREF/Workforce Planning, Export Control, and Kuiper organization leaders. The ideal program manager has a strong sense of ownership, is self-driven, and loves thinking big on how to solve global challenges that will help us accelerate connecting Kuiper with consumers. They will bring a mix of experience including global program management, senior stakeholder management, workforce planning, operations planning, and process improvement. This person will have responsibility in managing Smartsheet dashboards, development, and milestone tracking. If you enjoy leading global strategic programs, working in a fast-paced dynamic environment, and solving business challenges, Project Kuiper would like to meet you!Key job responsibilities• Lead special projects to accelerate connecting Kuiper to consumers – these will be time bound projects to solve a global or local challenge that is blocking launch, adoption, or revenue realization. • Develop and execute strategy for measuring and reporting on consumer adoption. • Collaborate with Project Kuiper leaders, Finance teams, Business Operations teams, Talent Acquisition teams, and other critical stakeholders to drive alignment on launch timelines, challenges, and solutions. • Manage and analyze launch data for key insights that inform readiness special projects. • Prepare management reporting and monitor performance by collecting, analyzing, and summarizing performance data and trends; identifying and resolving problems; and developing recommendationsExport Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Bachelor's degree ...

Do you want to play a role in the transformation of Selling Partner Support? We are recruiting a PM to help us craft our next-generation support experiences, using improved UX and GenAI orchestrated solutions to rapidly increase the range of automated and guided solutions we offer to Selling partners needing support. Over the last seven years, we have built guided experiences that SPs and Support Associates use to get quick, accurate resolution when they encounter problems. We now have 67 self-service and 49 Associate Workflows in 21 marketplaces, translated into 34 languages, covering 55% of Seller issues, used 138MM times in 2023. In 2023, our team eliminated 1.15MM Seller contacts by automating resolution to their problems without requiring an Associate. We also eliminated nearly 1500 defects in our production experiences, reducing handle time and case re-open rates.In 2024, we are busy transforming our legacy Workflows into Actions so that we have a library of capabilities that our new "Get Help" LLM-driven support experience will use to improve Selling Partner problem intent prediction, solution accuracy, and response quality. Once we complete re-implementation of our Workflows as Actions, those components will be LLM-learnable, -predictable, and -orchestratable; and we will turn our focus to automation expansion and building capabilities so that we can learn from our Associates about the improvised solutions they execute and get those codified in our model and scaled across the Associate population so that we can resolve more cases automatically and improve the Associate experience and resolution accuracy when human in the loop in required.The Quality Experience PM owns creating a program that defines what quality SP Support experiences are, the metrics required to monitor experiences for quality, the mechanisms to evaluate those experiences, and the model to evaluate the entitlement opportunity from addressing the opportunities for improvement. The PM will work with our team’s product managers, process engineers, UX researchers, upstream experiences product managers (e.g., Listings, FBA, etc.), business intelligence engineers to define and operate the program, all in service of improving the Selling Partner and Support Associate experience. The PM will evaluate a range of mechanism options from metrics dashboards, Selling Partner & Associate listening tools, Walk the Stores reviews, and more to source insight and create recommendations for experience improvements. Key job responsibilities* The role requires a strong analytical background, building metrics-based models to evaluate experiences, processes, and etc. * The role must be able to influence without authority to ensure that the quality program is useful to compel adoption by abroad range of stakeholders.* The role should have a strong sense of determine what are good and bad customers experiences.* The role requires the development of prioritization models that metrically reveal experience improvement opportunities, and hold stakeholders accountable for using them to measure metric improvements as they address action items the program highlights for resolution. * The role requires the ability to dive deep, past surface level data to identify real root causes, themes of problems, and isolate metrics so they are relevant and controllable by stakeholders. * The role will require advising L7 and L8 leaders through routine mechanisms and deep dive narrative.* The role will own L8 and L10-level goals to improve the quality experience for Selling Partners and Associates.* The role owns managing our overall defect elimination program which determines how we define defects, our priority for fixing them, the SP and Associate impact resulting from fixing them, and the capacity allocation we make to our defect elimination investment. About the teamWe are a team of product managers, program managers, and process engineers, constructing guided solutions for Sellers and Support Associates so that we can quickly and accurately solve the problems our Sellers encounter everyday.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

As the Senior Program Manager for Recruiter Enablement and Adoption, you will be responsible for building and owning an initiative to improve the overall recruiter enablement through the effective use of marketing resources. You will deeply understand the recruiting journey by creating a comprehensive recruiter journey map, and then work closely with the marketing team to develop solutions that enhance recruiter enablement and the candidate experience.Key job responsibilities- Build and maintain a detailed recruiter journey map to provide TA stakeholders with a visual representation of the marketing resources available at each stage of the recruiting process- Identify gaps in the current recruiter enablement offerings and work with the marketing team to develop solutions to address those gaps- Drive broad adoption of the marketing resources among the global recruiter community, tracking usage and reporting on the impact- Work closely with the broader PM community within the WWAS TA organization to understand their challenges and help implement enablement solutions- Establish a network of key POCs embedded within each TA vertical to serve as partners for promoting awareness and adoption of the marketing resources- Collect feedback and insights from the POC network to inform the continuous improvement of recruiter enablement offeringsAbout the teamThe Amazon Stores Talent Acquisition Marketing, AMER (Marketing) is dedicated to enable Talent Acquisition teams across Operations, Consumer and G&A in the Americas.Our main role is to enable TA teams to reach and engage with potential candidates by providing resources to learn about their audience and how to reach them, while proactively building marketing programs to fuel the talent pipeline. We manage programs across employer brand and recruitment marketing to deliver a best-in-class candidate experience while empowering recruiters to improve awareness of and consideration for the roles they support.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Proven track record of driving cross-functional initiatives and delivering results- Excellent stakeholder management and communication skills- Strong analytical and problem-solving abilities- Experience creating journey maps and developing data-driven solutions- Passion for improving the recruiter and candidate experience- If you are an experienced program manager excited about the opportunity to transform recruiter enablement, we encourage you to apply for this role. ...

Amazon seeks a Senior Risk Manager within Finance Operations, Finance Operations Risk Intelligence (FORI). FORI provides risk, inspection and compliance services across Finance Operations with a mission to identify risks, protect assets, design to-be controls, and as appropriate assist process owners with risk mitigation or remediation all while balancing optimal business function, customer delight and controllership. This role will directly partner with Amazon Corporate Security and Global Real Estate & Facilities.In this role, you will lead and oversee projects, such as inspections, risk assessments, and advisory services, that shape process and control design to mitigate risk and drive a continuous controllership culture. Responsibilities will also include preparation of findings and engagement with stakeholders to complete action items. Your subject matter expertise is critical to develop strong working knowledge of processes, current initiatives, and organizational changes. You should have a strong background in processes, controls, and physical security.This role requires strong leadership skills to influence others and/or self-serve in order to achieve critical inspection objectives. You will be expected to identify risks in our processes and work with the appropriate owners to mitigate risks. You will need to dive deep to understand Amazon’s disparate and complex processes and related applications and work through ambiguity to deliver results.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced risk professional to transform our approach to risk and operate at the forefront of the latest technical solutions towards risk mitigation. In this key role, you will work alongside a team of risk management professionals who identify and manage global risks to our people, operations, and assets.Key job responsibilities• Create detailed analytical frameworks, standards and programs to enable risk change identification, assessment and reporting.• Create mechanisms, standards and processes by translating Amazon Security Policies into real world applications to identify, classify and assess impact of negative events and bad actors.• Support teams across the globe to coordinate risk assessments to analyze current risks and identifying potential security risks that are affecting operations across the businesses, improve global risk management processes, and implement global standards.• Train, advise, and partner with other functions in identifying, analyzing and reporting on risks through robust standards and processes.• Work with stakeholders and internal customers to establish, provide, and agree on clear goals, objectives, and performance delivery outcomes as well as timelines.• Support planning and response with internal teams and manage relationships with business units and functions to deliver high quality results.A day in the lifeThe Senior Risk Manager is part of a team of risk management professionals providing high-level strategic and tactical risk products to global stakeholders within Amazon. World Wide Amazon Stores (WWAS) operate in highly diversified and complex environments which includes numerous regulatory and law enforcement models, cultures, languages, criminality levels and national, political, social and security complexities. The Senior Risk Manager works to support and sustain long term programs and initiatives and can be called upon to support dynamic risk identification and reporting during changing operating risk environments, enabling action through regional teams and partners, influencing adoption and capability continuous improvement with regional flexibility and scale.About the teamThe Global Threat Evaluation & Risk Assessment (TERA) team provides Worldwide Amazon Stores stakeholders ample advanced warning time to mitigate risks with the potential of impacting Amazon life-safety, operations, and brand reputation. Global TERA shares valuable insight into existing and emerging threat and risk landscapes discovered through open source research and internal/external data. Global TERA is comprised of risk management professionals with expertise in various aspects of strategic and tactical analysis, to include indicator discovery, trend analysis, and data contextualization. The team partners with other Risk & Resilience teams across the globe to provide the highest clarity possible.BASIC QUALIFICATIONS- Bachelor’s degree in related field (Politics / Security / Risk Management / International Relations) or equivalent.- 6+ years of professional experience in Risk Management / Risk Intelligence / Security.- Strong experience writing complex Risk Assessments, Business Reviews, project charters, and detailed whitepapers.- Strong experience in complex project/program management.- Strong experience implementing and improving complex processes, policies, and SOPs- Strong multi-regional expertise (professional or academic) ...

The Seller Compliance Enablement (SCE) team within Regulatory Intelligence Safety and Compliance (RISC) is seeking an experienced Senior Risk Manager to support our global scope of innovative projects supporting Selling Partner Experience.The Senior Risk Manager will be responsible for managing global risk and compliance programs that include inventorying, assessing, controlling, and monitoring important project-related risks. The candidate will be hands-on and must have an entrepreneurial mindset to be successful in this role.Key job responsibilitiesOur team is seeking a Senior Risk Manager to join our Seller Compliance Enablement team, focusing on streamlining our sellers' experience as they navigate compliance requirements.In this role you will have the opportunity to manage and iterate an approach to identify, assess, and manage remediation for a wide set of risks on our expanding projects. The candidate must be comfortable balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges, and adjusting to sudden and frequent change.This will require collaboration across various teams, gaining insights into our enforcement actions, and driving programs to improve the accuracy of our decisions. The role additionally includes leading escalation deep dives and updating leadership via established mechanisms. The ideal candidate should possess excellent business, communication, and writing skills. They should also be proficient in influencing senior stakeholders through data-driven and actionable insights, and be capable of working independently in an ambiguous environment. The candidate will consult with business, legal, finance, and technical teams to further scale and simplify processes, develop robust mechanisms, and launch new features.About the teamAt our core, we strive to empower our Selling Partners in providing customers with the widest range of safe and compliant products. To achieve this, we focus on several key areas:1. Ensuring that our catalog selection, WW only offers products that meet safety and compliance standards. 2. Swiftly addressing and resolving any risks associated with unsafe and non compliant products.3. Creating a positive and seamless experience for our Selling Partners to meet their compliance obligations.4. Enhancing external stakeholders' perception of our ability to offer safe products.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...