Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customer’s are set-up for success. We exemplify Customer Obsession working alongside our customers’ engineering and operations teams embedding to be come a trusted advisor and team member.
Key job responsibilities
Enterprise Account Engineers must be able to work across many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery, Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability, resiliency, and scalability for their critical live events and other media workloads.
Depending on a customer’s needs, you may also work closely with specialized Solutions Architects and members of AWS Professional Services. While this role is not expected to develop software within the AWS services, a software development background will be valuable in helping understand complex customer needs and drive software solutions as well as being able to ideate and innovate in this position. Most importantly, you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement.
A day in the life
As an Enterprise Account Engineer specializing in media delivery, you will:
* Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery
* Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance
* Interface with customer project managers and technical owners to understand key technical and operations requirements
* Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
* Collaborate with CloudFront performance teams to drive key customers’ success initiatives
* Oversee video delivery performance by monitoring both customer and service metrics
* Identify, troubleshoot, mitigate and resolve complex video delivery performance problems
* Own customer-facing and internal communication during production impacting incidents
* Work independently with customer engineering and operations teams
* Build training materials, runbooks, and operational plans to help a key expanding team
About the team
This is a highly specialized team focused on Media Delivery architectures and workloads end-to-end. We work with most of the largest names in Broadcasting, Over-the-Top (OTT), Gaming, Sports, and Media and Entertainment space. We collaborate on complex architectures, maintain a very high bar in design, advisory, and support for our aforementioned customers. This is a fast-paced environment, and to thrive here, you must bring Customer Obsession, a high tendency to innovate and simplify, a high operational bar, and an unbridled passion for media technologies
BASIC QUALIFICATIONS
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 5+ years experience with Content Delivery Networks [CDNs] (e.g AWS CloudFront, Akamai, EdgeCast, Fastly) or commensurate experience with underlying technologies including networking, DNS, HTTP, and/or TCP/IP.
- 5+ years of experience in systems engineering or technical operations support, with some customer-facing responsibilities
- 3+ years of experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- Ability to travel up to 10%, primarily regionally
PREFERRED QUALIFICATIONS
- Experience with Cloud Providers, especially Amazon Web Services
- Ability to understand and communicate business and technical needs
- Excellent communication skills including facilitation, negotiation, and conflict resolution
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance
- Ability to interact with and influence technical personnel at all levels
- 2+ years’ software engineering experience
- Familiarity with one or more Linux-based scripting language (e.g. Python, Bash, JavaScript, etc.) or object oriented programming languages (Java, C++, C#)
- Willingness to work closely with customers during high profile live events, including nights and weekends
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.