Sr. Product Manager, Value Added Services, WW VAS Product

Do you want to lead design of Amazon's last mile business product strategy? Do you thrive while working backwards from a customer problem statement or need and designing entirely new products from the ground up or significantly changing features and experiences? Are you looking for a role where you can have a highly visible international impact on the business? The Worldwide Delivery Service Partner (DSP) Product and Strategy organization is seeking a Senior Product Manager to drive rapid global expansion of Amazon’s Last Mile delivery capabilities.

At Amazon, we're working to be the most Customer-centric company on earth. The Worldwide DSP Product and Strategy team is constantly re-inventing the customer experience. We're doing so by building a world class last mile operation that raises the bar on customer expectations by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a rapidly expanding global network of entrepreneur owned and operated small businesses (the DSP program). To enable the program to scale in a sustainable way, Amazon is seeking an exceptional Senior Product Manager who will define the vision and global product strategy for a product supporting a network of 3500+ individual entrepreneurs who are rapidly scaling small and medium businesses in 22 countries.

This is a new and a fast-growing space with loads of complexity due to the unique challenges of taking a tested model and innovating new ways of delivering products across highly variable environments. This individual will work with cross-functional teams to leverage best practices from various last mile channels using diverse technology to ideate, design, and launch this new product. The optimal fit for this role will be a candidate wanting to roll-up his or her sleeves, dive into a challenge, develop a path forward by working with multiple stakeholders, and convince senior management that their solution is the best one. This will be a high visibility global role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, high pressure, and often ambiguous environment, and elevating critical one-way door decisions to senior leadership. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization. Any background in logistics, last mile, supply chain and/or experience in risk management and product management will be considered a plus.

Our organization is based in the US, but we support global operations across Americas, EMEA, and APAC. Domestic and international travel will be required 10-20% of the time.


Key job responsibilities
- Lead and deliver innovative products to drive step changes in DSP profitability and operating effeciency and eliminate DSP pain points
- Manage the global product roadmap across all DSP geographies
- Own the operational performance and all metrics/KPIs for DSP satisfaction and adoption for your product
- Monitor the effectiveness of existing programs and vendors' services, using utilization data, real-time vendor data and feedback from the global stakeholders
- Build and manage governance for global vendor management and provide metrics on performance and effectiveness
- Partner with finance to develop financial models, run financial reviews and manage the governance, approval process and reporting for budgeting and funding the product
- Define and maintain global business and technical requirements for your product. Communicate both product and project plans through clear, precise and regular communication with all stakeholders.
- Retrieve and analyze data and insights both locally and globally to solve business problems at their root, stepping back to understand the broader context
- Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program