Bellevue

Amazon is building the largest EV fleet and EV charging network in the world as part of our Climate Pledge. We're looking for an Interdisciplinary Systems Engineer with expertise in connectivity, communications interfaces, and HW/SW systems to define systems-level architectures and new processes that will track and improve charging system performance. The ideal candidate for this role will have: 1) worked on teams with multiple interdependencies (including third party vendors), 2) scaled prior products, and 3) will be as enthusiastic about root causing systemic field issues to resolve operational pain points as they are developing new architectures. *Travel required approximately every 3 weeks or 15% of the time.Key job responsibilitiesThe role of an Interdisciplinary Systems Engineer is to develop technical strategy including: identify requirements, decompose into systems, subsystems and interfaces, identify potential solutions, perform trade studies, identify constraints and cross-functional tradeoffs, perform technical risk assessments, present conclusions to peers and senior management, develop plans and papers outlining technical approach, design/architecture, and test specifications, lead multi-disciplinary technology teams, facilitate and communicate architecture and system design with partner teams, address safety, reliability, usability and deployment at Amazon scale. You will: • Develop a technical strategy for a controller and lead development of any new products needed to support that strategy• Define connectivity standards for our charging infrastructure and a technical strategy to meet those standards• Develop a detailed understanding of the current charging system architecture and identify methods to monitor/improve performance A day in the lifeYou'll start the morning in our lab in Seattle deep diving hardware specifications and testing communications protocols on existing chargers with a fellow engineer. After lunch, you’ll hop on a status call with a vendor to discuss progress on a pilot with a communications component and analyze early data points based on test cases you provided. In the afternoon, you’ll work on a document outlining a technical strategy and lead calls with stakeholders involved in the initiative. About the teamThe AMZL Energy team is responsible for accelerating Amazon's Last Mile electrification and facilitating the successful transition of our delivery fleet to achieve net zero-emissions in support of The Climate Pledge. The Charging and Infrastructure Products team under AMZL Energy defines EV charging and infrastructure product needs, develops or sources solutions to meet those needs, and manages the performance of our EV charging infrastructure post-installation. We are relentless evangelists for our products and technology solutions, and the positive impact they will have on our internal and external customers.BASIC QUALIFICATIONS• BS in an engineering discipline and 8+ years working in an engineering role• Understanding of systems engineering tools and best practices, and experience tailoring the processes to help new product development teams go fast• Experience identifying and analyzing dependencies, tradeoffs, and sensitivities across multi-disciplinary systems• Experience leading technical collaborations and creating alignment across diverse groups (e.g., technical disciplines, subsystem teams, development partners)• Experience with eliciting and clarifying business and end user needs, and connecting those needs to system concepts, requirements, and designs• Experience taking systems through the entire product lifecycle ...

The Finance Technology team is looking for an IT Application Functional Analyst with extensive expertise in Treasury and related financial data to play a key role in designing and implementing new workflows and extending the functional capabilities of treasury applications used within Amazon. This role will recognize, highlight and drive adoption of best practice techniques and to communicate with business users the full scope of capabilities including functional analysis, data flow, and data analysis. Core activities will include gathering and defining requirements, configuration of standard applications and modules within systems, gap analysis, functional design of application workflows, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant influence over a portion of projects in the team’s systems portfolio.Key job responsibilities* Interact with business customers to understand and document their business processes and requirements. * Perform gap analysis to determine system configuration changes, or document necessary system enhancements or requirements. * Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents.* Work with the business and the rest of the functional team to design and implement system modifications or configurations.* Work with business customers, third-party providers, internal teams to troubleshoot, and resolve problems quickly and diligently. Update relevant runbooks as necessary.* Continuously seek to enhance processes, workflows with latest technologies, capabilities and consistently seeking refinement of better KPIs and operational metrics.* Capable to solve problems at their root, stepping back to understand the broader context, and engaging technical resources for assistance when appropriate.A day in the lifeIT APP functional analyst will review operational metrics, communicate with customers on open tickets. They will work on implementing new workflows. Including delivering design documents, workflow documents and status updates to stakeholders. IT app analyst will be expected to drive enhancements and new functionality daily.About the teamThe FT-TMS is a fast moving, highly critical organization within the broader Finance Technology organization. We strive to deliver for our customers on a daily basis and continuously raise the bar on operational excellence, efficiency and innovation.BASIC QUALIFICATIONSBasic Qualifications* Functional knowledge of system design of general SaaS platforms.* A minimum of four years experience working with SaaS platforms such as Kyriba, Redbridge or related systems.* Experience working with Treasury, Payroll, Accounts Payables, Accounting, Purchasing, Account Receivables, Cash Management and Fixed Assets and their related systems. * Strong system knowledge in bank statement reporting, cash management and forecasting, payments, netting, In House Banking (IHB), bank account management, user administration of financial transactions and financial accounting.* Ability to troubleshoot unique and disparate challenges or issues within the mix of systems supported. Root cause analysis and complex problem-solving skills are important.* Experience prioritizing competing demands, scoping large efforts and negotiating timelines.* Experience in engaging Third Party Support to research and resolve issues.* Experience analyzing data and translating business requirements into technical specifications. ...

Alexa International Tech (AIT) team is looking for a passionate, talented, and inventive Sr language Data Scientist to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems, requiring strong deep learning and generative models knowledge. You will collaborate with fellow Language Data Scientists, Program managers, as well as Stakeholders in science, engineering, and product teams to understand the role data plays in developing data sets and exemplars that meet customer needs. You will analyze and automate processes for collecting and annotating LLM inputs and outputs to assess data quality and measurement.You will apply state-of-the-art Generative AI techniques to analyze how well our data represents human language and run experiments to gauge downstream interactions. You will work collaboratively with other language data scientists and scientists to design and implement principled strategies for data optimization.Key job responsibilitiesCollaborate with Scientists and Software Engineers to help design APIs and evaluate performance of LLMProduce and manipulate different types of language data, analyze, and provide efficient solutionsDesign and lead a data collection; define scope and target, provide a guideline and training, guide teams cross sites to meet the quality bar, and run evaluation of data for hand offEngineer prompts to guide generative AI to produce desired outputs in contextAutomate operations and perform data analysis using python, or other scripting language.Advocate strict adherence to annotation guidelinesTest and deploy changes to Alexa's language understanding codebaseIdentify and solve production issues that are impacting the Alexa customer experience,Collaborate with other linguists, scientists and designers in creating optimal solutions to elevate the customer experienceOwn the customer-facing machine learning and deterministic models for a specific domain of featuresUse modeling tools to bootstrap and test new functionalitiesBASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 4+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression ...

The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Senior SDE with a strong machine learning background, to lead the development of industry-leading models with multimodal systems.As a Senior SDE with the AGI team, you will be responsible for leading the development of novel algorithms and modeling techniques to advance the state of the art with multimodal systems. Your work will directly impact our customers and will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate development with multimodal Large Language Models (LLMs) and Generative Artificial Intelligence (Gen AI). You will have significant influence on our overall strategy by working at the intersection of engineering and applied science to scale pre-training workflows and build efficient models. You will drive the system architecture, and spearhead the best practices that enable a quality infrastructure.The ideal candidate is clearly passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast.Key job responsibilities- Responsible for pre-training multimodal LLMs - Work closely with Applied scientists to scale pre-training of machine learning models on GPUs while optimizing the training workflows using highly distributed training techniques and frameworks (Like FSDP, NVIDIA NeMo, Megatron Core etc)- Will work with other team members to investigate design approaches, prototype new technology and evaluate technical feasibility.- Will work in an Agile/Scrum environment to deliver high quality software against aggressive schedules.About the teamAGI Foundations team is responsible for building industry leading generative AI models.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- 2+ years of expertise in Machine Learning and model training ...

Are you interested in a unique opportunity to advance the accuracy and efficiency of Artificial General Intelligence (AGI) systems? If so, you're at the right place! We are the AGI Finetuning organization, and we are looking for a driven and talented SDE to join us. As an SDE on our team, you will design, build, and maintain systems for evaluating our best-in-class models. You’ll also work closely with our Applied Scientists to develop tools that support our modeling and evaluation team.We operate at Amazon's large scale with the energy of a nimble start-up. If you have a learner's mindset, enjoy solving challenging problems, and value an inclusive team culture, you will thrive in this role, and we hope to hear from you. Key job responsibilities- Develop and maintain key tooling for model evaluation.- Work closely with product teams, and scientists to to create new techniques and tooling around emerging research capabilities and evaluating models to meet customer needs.- Manage project prioritization, deliverables, timelines, and stakeholder communication.- Illuminate trade-offs, educate the team on best practices, and influence technical strategy. - Collaborate closely with Applied Scientists to investigate and plan experiments, prototype new technology, and evaluate technical feasibility.- Operate in a dynamic environment to deliver high quality software against aggressive schedules.About the teamWe are passionate engineers and scientists dedicated to pushing the boundaries of innovation. We evaluate and represent the customer perspective through accurate benchmarking.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Does the idea of creating technology solutions for delivering 11 Billion+ packages across the globe excite you? If yes, come join a fun-loving, diverse, and creative team at Amazon Last Mile! The vision of the team is "To create Earth’s safest, most adaptive, and efficient plans for Last Mile logistics". The Last Mile Delivery Technology team is instrumental in impacting customer satisfaction directly, by devising innovative ways to deliver packages quickly and cost-effectively to the customers, and at scale using Artificial Intelligence (AI), Machine Learning and Operations Research solutions. The Last Mile Delivery Technology organization supports the design, planning and execution of last mile transportation for Amazon’s various parcel and grocery delivery programs. All these programs require a large number of decision support systems to operate at scale and serve our customers, spanning demand planning, jurisdiction planning, delivery channel and network design, capacity planning for on the road and under the roof at delivery stations, routing inputs and route optimization. While these decision support systems have thus far been approached through the lens of traditional optimization and machine learning, we are looking to re-envision this space and pursue Foundational AI research, to innovate and advance the state of these decision support systems. Specifically, we are looking to develop foundational models and adaptations to serve last mile use cases. Beyond Amazon the work developed will spur new fundamental knowledge and innovation in the logistics space.We are looking for candidates with knowledge and experience in designing and developing state-of-art AI solutions (including development and application of advanced deep learning algorithms, foundational models, multimodal generative AI solutions, reinforcement learning), to join our team. Demonstrated experience scaling and optimizing the training and inference of these models, and building real world solutions to meet the customer use cases is preferred.Key job responsibilitiesCandidate will contribute to the development of Foundational AI solutions, to serve the myriad of decision support use cases across Last Mile. Candidate will be responsible for developing and implementing new machine learning techniques, optimizing training and inference of models, implement scalable science and engineering solutions in support of Last Mile planning and operations. You will be working with a team of scientists and engineers, helping shape the strategic and tactical vision, and contribute hands on to foundational research efforts in last mile. A day in the lifeSitting at the core of Amazon’s Last Mile business, Routing and Planning (RaP) invents technology solutions that deliver toward the RaP vision: to create earth’s safest, most adaptive, and efficient plans for Last Mile logistics. RaP serves a diverse set of external and internal customers. For Amazon End Customers and transporters, we build solutions to deliver 11B packages and services to arrive at the right place and time, while meeting the growing preference for speed and precision. For internal customers, we build and delivery routing solutions Worldwide adding up to a $1B USD, across multiple amazon businesses ranging from Amazon Logistics, Amazon X-tra Large to Same/Sub-Same Day Deliveries, Fresh and Groceries etc using multiple mode of transports. If the opportunity to innovate, create and deliver first-time solutions alongside world-class engineers and scientists e.g. building a new delivery foundational model from scratch utilizing data at an unprecedented scale in the industry excites you, this is the place for you. BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Are you interested in creating the future of e-com shipping? Our team is changing the way we interact with customers around the globe and building a new, emerging shipping business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.Amazon is looking to hire a highly organized, customer-obsessed and data-driven Sr. Manager. You will lead programs in a dynamic and complex space that links our customers, our business and our support partner teams together, holding a high bar with regard to customer obsession and operational performance.The Amazon Shipping is looking for a Sr Manager, Billing & Pyaments to lead our WW B&P team. This team's objective is to support all Billing & Payment issues for our shippers. You will be responsible for supporting process creation, and continuous improvement. The role requires the ability to work cross-functionally across operational and technical teams improving our processes for billing, payments and credit check. Key job responsibilitiesThe successful candidate will possess the ability to work across senior levels of leadership in multiple organizations to align on policy and proposed controls, as well as deliver at a high bar for quality.In this role you will demonstrate excellent judgment, communication skills, instincts in decision-making and proactively and continually improve their level of knowledge about Amazon’s business and relevant technologies.Key job responsibilities-> Drives scalable solutions to ensure compliance with all relevant financial requirements.-> Engages, across organizations, with leadership to design safety and compliance controls, best-in-class processes and systems, and drives continual improvement.-> Makes recommendations to senior management on opportunities for organizational and business-level risk mitigation regarding compliance.->Maintains subject matter expertise and current industry knowledge to advise senior leadership on emerging trends, regulatory requirements and on impact to business strategic roadmap.->Earns trust of business partners by proactively engaging in order to understand business plans and providing support aligned with the business roadmap and deliverables.A day in the lifeWorking with your team autonomously, analyzing data ensuring cross collaboration with stakeholders. Collaborating with business enablement partners reviewing and approving business expansion initiatives.Closely working with product, improving existing processes and building new ones to improve overall shipper experience.About the teamOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. BASIC QUALIFICATIONS- 7+ years of financial product or program management experience- 5+ years of working directly with credit/finace teams experience- 5+ years of hands-on work managing complex technology projects experience- 5+ years of program management experience ...

At Amazon, we're looking for an experienced Senior Manager to spearhead our Connected Vehicles initiative. We're on a mission to revolutionize transportation and logistics, and we need someone with the expertise and leadership to drive us forward. We're seeking a candidate with extensive experience in advanced connected systems, who can lead our talented teams, develop innovative strategies, and collaborate across our organization. In this role, you'll be at the forefront of innovation, working to integrate connected vehicles into our vast logistics network. We're not just looking for technical expertise – we need someone who can navigate complex regulatory landscapes, manage significant budgets, and represent Amazon on the global stage. If you're ready to shape the future of transportation and have a lasting impact on how goods are delivered worldwide, we want you on our team.Key job responsibilities- Lead and grow a team of engineers, researchers, and product managers working on connected vehicle technology.- Develop and execute long-term strategies for integrating connected vehicles into Amazon's logistics network.- Collaborate with internal stakeholders across various Amazon divisions to identify opportunities and challenges for connected vehicle deployment.- Partner with external vendors, research institutions, and regulatory bodies to advance connected vehicle technology and ensure compliance.- Manage budgets, resource allocation, and project timelines for multiple concurrent connected vehicle initiatives.- Drive innovation and foster a culture of continuous improvement within the team.- Represent Amazon's connected vehicle efforts in industry forums and conferences.BASIC QUALIFICATIONS- 10+ years of engineering experience- 5+ years of engineering team management experience- 10+ years of planning, designing, developing and delivering consumer software experience- Experience partnering with product or program management teams- Experience managing multiple concurrent programs, projects and development teams in an Agile environment ...

The Amazon Employee Relations team supports Amazon North America operations employees and field leaders and we are seeking a Sr. Manager, Employee Relations to join our team. The successful candidate will have a demonstrated ability to i) quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; iii) influence leaders to win alignment, support, and change agents; and iv) lead and develop a team of employee relations professionals. The Sr. Manager, Employee Relations will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills. This role will report directly to an Employee Relations Director and serve as a key member of the North America Employee Relations leadership team. This is a full-time position that may require significant travel, up to 50% of the time over the course of the year to the various Amazon locations.The role will cover the West region. You can sit out of any Amazon West Coast facility closest to your home. Key job responsibilities• Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs• Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership• Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs• Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution• Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions• Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks• Hire & Develop the Best: Lead the development and growth of our field employee relations teamBASIC QUALIFICATIONS• Bachelor’s degree required • 10+ years of relevant experience in employee relations, labor relations, labor/employment law OR 10+ years of relevant experience to include 1+ years of Amazon experience and one or more short term assignments within Amazon employee relations • Demonstrated experience producing executive level written materials and presenting before executive audiences • Experience supporting large hourly workforces highly desired • Successful record of creating, improving and executing programs at scale • Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience • Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies ...

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? We are seeking a Principal Product Manager - Technical to join our team to lead the development of core Foundational Models that enable the development of thousands of internal and external Generative AI Applications.
We are seeking a dynamic, entrepreneurial product manager who is passionate about bringing the power of Generative AI to Amazon businesses and our customers. If you enjoy leading technical product innovation to build products used by all Amazon teams and AWS customers, then join our team. We are looking for a customer obsessed product manager who enjoys discovering the customer requirements, innovating on their behalf, and developing experiences the raise the bar for AGI Foundation Models. You will be the voice of the customer and responsible for driving a product roadmap that enables Amazon to build the most powerful Foundation Models. You will have the responsibility of inventing on behalf of our customers and advocating for their needs throughout design, build, and launch. This position has a high level of visibility, so you will need to be able to communicate clearly and compellingly at all levels of the company. Additionally, you will be responsible for measuring business impact by diving deep into metrics and customer inputs. You should have a positive attitude and strong work ethic; you will work fast and smart, and adapt and iterate quickly.BASIC QUALIFICATIONS- 6+ years of team management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product ...

Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry.We're looking for a driven, entrepreneurial, and analytical Senior Campaign Manager to support an new start-up transportation business as we scale up in the US. The ideal candidate will be a highly analytical and hands-on problem solver with a proven track record of successfully managing B2B lead generation. In this role, you will be responsible for developing and executing scalable marketing strategies across paid and organic media, paid search, events, and webinars to drive highly qualified leads for sales. On this journey, you’ll gain unique experiences that will shape the next steps of your career. Key job responsibilities• Lead the strategy, development, and optimization of integrated multi-channel campaigns that demand generation and volume growth for Amazon Shipping.• Collaborate across a dynamic ecosystem of stakeholders to define, develop, and implement integrated multi-channel campaign strategies. • Create evergreen programs with continuous testing and optimization to create awareness, drive consideration, and generate leads and adoptions at scale across a number of audience segments.• Utilize customer buyer’s journey to architect innovative multi-touch engagement programs.• Lead co-marketing initiatives with 3Ps, including negotiating placements, customer journeys, and campaign delivery.• Develop rich, bar-raising content designed to shift perception and acquire net-new marketable contacts.• Partner with external agencies in support of campaign asset creation and execution.A day in the lifeDuring campaign development you will work collaboratively with key stakeholders and partners, including Product, Field, Brand, and Segment Marketing teams, as well as agencies, to develop campaign strategy and supporting content. You will then work in close collaboration with Product Marketing, Commercial, and Paid/Owned Channel Marketing to activate and launch the campaign. Post launch, you will track campaign results and report weekly and monthly performance to key stakeholders. You will highlight performance against goals, identify risks, challenges, and areas of opportunity, as well as campaign optimizations to be implemented based on insights garnered from data. BASIC QUALIFICATIONS- 5+ years of professional non-internship marketing experience- Experience in developing and managing acquisition marketing or channel programs- Experience using data and metrics to drive improvements- Experience building, executing and scaling cross-functional marketing programs ...

The Amazon Flex team is seeking an experienced Senior Marketing Operations (Ops) Manager to lead the strategy, execution, and optimization of our marketing automation efforts. The Senior Marketing Ops Manager specializing in Adobe Marketo will be responsible for partnering with regional marketing stakeholders on automation strategies with overall business objectives, overseeing marketing automation operations and driving scalable, data-driven marketing initiatives across all Flex regions. They will play a pivotal role in driving our WW marketing automation efforts. This position requires a deep understanding of Marketo's capabilities and a strategic mindset to optimize its use across all regional marketing teams. They will be responsible for configuring and maintaining complex marketing automation workflows, developing sophisticated lead scoring models, and creating personalized campaigns that resonate with diverse audiences worldwide. Their expertise will be crucial in ensuring data quality, maintaining compliance with international privacy regulations, and continuously innovating our marketing automation strategies. As a leader in this space, they will train and guide regional teams, standardize best practices, and identify opportunities to enhance the scalability and efficiency of our global marketing initiatives. This role demands a blend of technical proficiency, strategic thinking, and collaborative skills to elevate our marketing automation capabilities and drive measurable results across the organization.Key job responsibilities• Serve as the subject matter expert (SME) for Adobe Marketo and ensure its effective use across all regional marketing teams.• Configure and maintain marketing automation workflows, email templates, lead scoring models, landing pages, and nurture programs.• Monitor platform performance and troubleshoot technical issues.• Collaborate with regional and global marketing teams to plan, build, and execute campaigns (e.g., email, webinars, lead generation).• Create and manage advanced segmentation strategies to personalize campaigns for different audiences and regions.• Oversee data quality, governance, and compliance with privacy regulations (e.g., GDPR, CCPA).• Train regional marketing teams on Marketo capabilities, campaign optimization, and automation best practices.• Document standard operating procedures (SOPs) and ensure adherence across regions.• Drive innovation in marketing automation strategies, leveraging new features and technologies within Marketo.• Identify opportunities to optimize workflows, reduce manual effort, and enhance scalability for global campaigns.About the teamAt Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors – called Delivery Partners – to coordinate deliveries to our customers. BASIC QUALIFICATIONS- Bachelor's degree in Business, Marketing, Computer Science or equivalent work experience.- 6+ years of technology-driven marketing automation and/or operations experience, preferably with a strong focus on Marketo administration.- Demonstrated proficiency with Salesforce CRM (or other) and integrations with Marketo- Proficiency in Marketo platform administration, integration, and data management- Marketo Certified Expert preferred.- Strong analytical skills with the ability to interpret data and make actionable recommendations.- Excellent project management skills, with the ability to prioritize and manage multiple projects.- Familiarity with data privacy regulations and best practices for marketing compliance. ...

Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building new, emerging businesses in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry.We are building a Marketing Operations Center of Excellence to serve Amazon Shipping and Amazon Freight, two high-growth externalized transportation businesses. As a foundational member of this team, we are looking for an innovative Senior Marketing Operations Manager who will work closely across the global marketing teams to continuously improve processes, drive execution excellence, and deliver marketing results. We are looking for a data-driven, passionate individual who will influence marketing programs and the way the global marketing team streamlines processes and creates automation to increase marketing efficiency.You are the ideal candidate if you can:* Work at both the strategic and tactical level to champion innovative automation and create a vision for long- and short-term marketing operations requirements* Gather detailed business requirements in collaboration with internal stakeholders (marketing, tech teams, etc.) and collaborate closely to deliver global solutions* Leverage automation to improve processes and productivity, and make recommendations to support an organization scaling at rapid pace* Manage multiple projects gracefully and balancing contending priorities in a rapidly changing environmentKey job responsibilities* Partner with our global marketing teams to identify automation opportunities in order to improve marketing efficiencies* Perform technical project management of the marketing automation deployment cycle, including requirements gathering, design/development, testing, configuration, and advanced administration* Collaborate in developing and continuously optimizing lead scoring and management processes* Plan and build scalable reporting mechanisms in Salesforce.com and QuickSight to provide visibility into marketing results and effectiveness * Perform marketing efficiency tracking, ensuring KPIs are in-place to measure success* Develop standardized processes and programs that allow marketing team members to self-serve in the creation of complex, multi-stage automated marketing programs* Collaborate with sales operations on enhancing and troubleshooting issues with the lead management process and integrations with marketing automation platforms* Build and scale practices internationally, launch new features, suggest new investments* Write narratives that clearly breakdown our business problems with the support of data and provide recommendations for solutionsBASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience communicating results to senior leadership- Experience using Microsoft Excel to manipulate and analyze data- Experience with central sales tools (e.g. Salesforce) and/or marketing automation systems (e.g. Pardot/Marketo), including setting up end-to-end Marketing Automation data flows- Familiarity with SQL; experience with analytical tools such as Quicksight and ability to dive deep into and create metrics and reporting ...

Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry.We are looking for a strategic and results-driven Senior Marketing Program Manager to lead complex marketing initiatives and drive operational excellence across our global marketing team. This role offers a unique opportunity to design, execute, and optimize high-impact marketing programs that enhance efficiency, scalability, and customer engagement.Key job responsibilitiesYou are the ideal candidate if you can:* Develop and execute Account-Based Marketing (ABM) initiatives to drive engagement with high-value accounts and improve conversion rates.* Lead end-to-end lead management programs, including lead capture, scoring, and nurturing, in collaboration with Marketing Operations and Sales teams.* Optimize customer communication lifecycle by designing automated workflows that deliver personalized messaging across marketing channels.* Manage marketing data integration projects to ensure seamless data flow between marketing automation platforms Internal Amazon Tools, and other MarTech solutions.* Enhance marketing operations efficiency by identifying and implementing process improvements in campaign execution, reporting, and tracking.* Develop and track KPIs for ABM, lead management, and customer engagement programs, ensuring data-driven decision-making.* Work cross-functionally with marketing, sales, product, and engineering teams to align marketing initiatives with business objectives.* Manage vendor relationships and oversee the integration of third-party tools supporting lead management, analytics, and ABM efforts.* Ensure compliance with data privacy regulations (GDPR, CCPA) and internal governance policies across all marketing programs.* Leverage analytics, A/B testing, and insights to optimize ABM campaigns, customer communication strategies, and overall marketing performance.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience communicating results to senior leadership- Experience using Microsoft Excel to manipulate and analyze data ...

We are searching for an experienced Senior Marketing Program Manager who excels at planning, managing, and executing multi-channel marketing and creative projects related to campaigns, product launches, and other global customer-facing initiatives for Blink at Amazon. You have a comprehensive understanding and relevant experience managing global marketing programs for established e-commerce or consumer brands or in-house agencies in the following areas: overseeing the campaign and launch development process for multiple creative, digital, and product marketing flows. You possess an exemplified mastery of the creative development process across conception, production, delivery, and trafficking phases. You enjoy building relationships, transparency, and accountability in a fast-paced environment. You have a strong bias for action and relentlessly high standards. You are a motivated self-starter with attention to detail and thrive on delivering the highest quality experience to customers.Key job responsibilities- Manage the strategic planning and execution of global marketing campaigns and product launch efforts across teams and channels- Develop and present project plans that outline the creative approach, stakeholder definition, timeline, key milestones, resources, and budget- Anticipate workload and resources needed for a successful project, create and maintain work-back schedules and calendars, and hold status update meetings- Identify and remove blockers that prevent the team from accomplishing goals- Work cross-functionally to develop and manage project and campaign briefs and provide feedback on deliverables to ensure they meet the objective and raise the bar- Develop and improve operational processes- Generate and socialize process documentation- Act as a team representative on cross-functional meetings and collaborate across partners- Help maintain consistent brand voice, expression, and visual styles in all deliverables- Manage documentation, project tracking, and tools such as Work-front - Generate RACI charts or equivalent planning tools as needed- Manage vendor relationships, contracts, and payments- Scale above the line and below the line prioritization efforts and share with key stakeholders - Look for and act on opportunities to develop brand equity, drive growth, and increase customer engagement A day in the lifeThis role involves managing the strategic planning and execution of global marketing campaigns and product launches. This includes developing and presenting project plans and briefs, anticipating workload and resources needed. Additionally, you would generate and socialize process documentation, act as a team representative on cross-functional meetings, and help maintain consistent brand voice and visual styles. Managing documentation, project tracking, and tools, as well as vendor relationships, contracts, and payments, would also be part of your daily responsibilities. Finally, you would be involved in scaling prioritization efforts and looking for opportunities to develop organizational processes.About the teamBlink Marketing is dedicated to delivering the best possible experience for our customers while driving growth for the Blink brand. We are committed to upholding our Leadership Principles including learn and be curious, earn trust, deliver results, and of course — customer obsession. We strive to produce best-in-class content, creative, and campaigns across channels and markets. We embrace our differences, seek to raise the bar, and work tirelessly to surprise, delight, and innovate.BASIC QUALIFICATIONS- Bachelor's degree in Marketing, Advertising, Communications, or related- 7+ years in an integrated marketing project management role for an established brand in e-commerce or consumer marketing- 7+ years overseeing marketing programs and projects from ideation to launch with metrics to support success- 7+ years creating integrated, cross-channel campaigns and individual deliverables (i.e. email, social, display, websites, video, broadcast, radio, and print)- 7+ years producing insightful briefs and building strategic, actionable project plans with clear deadlines, deliverables, and owners- 7+ years experience managing marketing workflows and leveraging project management tools with an exemplified mastery of creative and marketing best practices, terminology, and processes- 7+ years maintaining consistent brand voice, expression, and visual styles- 7+ years producing creative marketing projects and programs with a high-quality, design aesthetic- 7+ years managing vendor relationships, contracts, budgets, and payments- 7+ years experience implementing repeatable processes and driving automation or standardization ...

Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry.We are building a Marketing Operations Center of Excellence to serve Amazon Shipping and Amazon Freight, two high-growth externalized transportation businesses. As a foundational member of this team, we are looking for an innovative Digital Marketing Manager to play a critical role in overseeing the technical management of our content management system, web analytics platforms, and mobile app performance. This role ensures that the CMS, web analytics, and mobile app tools meet the needs of the marketing team and stakeholders, providing valuable insights into website and app performance, as well as user behavior. This position requires strong technical expertise, project management skills, and the ability to collaborate with cross-functional teams to ensure smooth project delivery, vendor management, and the successful integration of web and mobile analytics to optimize content strategies, app engagement, and marketing outcomes.Key job responsibilities* CMS & Integration Oversight: Manage the configuration, maintenance, and optimization of the CMS, ensuring seamless integration with other MarTech tools (e.g., CRM, analytics, automation platforms).* Project Management: Lead CMS projects, from gathering requirements to on-time and on-budget delivery, ensuring risks are mitigated throughout the process.* Vendor & Contract Management: Maintain relationships with CMS vendors, overseeing contracts, performance, and solution quality.* Stakeholder Engagement: Collaborate with marketing, Product, Tech, and business teams to translate needs into actionable CMS strategies, conducting workshops and discovery sessions as necessary.* Customization & Troubleshooting: Apply HTML/CSS to customize the CMS as required, ensuring consistent user experiences and quick resolution of technical issues.* Best Practices & Documentation: Create and maintain SOPs and documentation to standardize CMS processes and ensure scalability and high performance.BASIC QUALIFICATIONS- 5+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches- Knowledge of analytics tools and web traffic reporting- Knowledge of basic modeling techniques such as linear regression, ANOVA etc. ...

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.The Sr Mgr, Strategy & Planning will work in a fast-paced, dynamic environment and communicate business conditions and decisions effectively with stakeholders across multiple groups and levels. In this role, a Sr. Manager will seek out problems, dive deep into data, earn trust of partner teams, and deliver results that can have a large scale influence. This role is a blend of long term strategic planning, that requires quick decision-making, with incomplete data, while also thinking big and influencing the long term direction of the network. The end goal of this role is to answer the question of how we can expand Hub Delivery to our customers in a safer, faster, more efficient, and more cost-effective manner.Key job responsibilities- Lead long-term, and Mid-term network planning and process standardization.- Define the best Network Topology solution by leveraging on optimization tool sets to find answers for critical strategic questions such as how many facilities to build, what kinds they should be, where to put them, how to expect them to operate in the larger context of AMZL, and how to connect them in our transportation system.- Actively work to remove bottlenecks. Create scalable mechanisms and best practices. Use network planning knowledge to influence future tools and features enhancement.- Communicate and drive long term initiatives. Proactively identify gaps and opportunities. Manage various planning cycles (3YF/OP1/OP2) timelines and deliverables.- Lead projects for cross-functional teams focused on the delivery of new features and tools service that meet cost optimization and delivery experience maximization goals.- Proactively identify gaps and opportunities in the process/solution by performing continuous benchmarking with developed countries network.- Drive clear, precise, and regular communication with stakeholders to include ongoing project/program status via monthly and quarterly planning reviews.BASIC QUALIFICATIONS- 7+ years of team management experience- 5+ years of supply chain experience ...

The Amazon supply chain team is looking for an Operations Engineer to support the Amazon Extra Large (XL) FC Capacity Planning team. This individual will be responsible for designing, managing and executing the next generation of XL fulfillment center processes, equipment, and operations. This is a unique opportunity to own new innovation projects that will advance our heavy/bulky business. We are looking for a passionate hands-on leader with technical and analytic experience, with strong background in warehouse design and/or equivalent in manufacturing, production or distribution environments who can effectively innovate on behalf of the customer in a fast-paced environment. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept realization through design approval. You will be our technical single threaded leader technical contact for your projects until the concept is handed over to our Worldwide design team. You will oversee the process from end-to end making sure the designs adhere to the expected concept, which gets completed, approved, and eventually hand-off to our GES Ops Engineering team who will oversee the installation and commissioning of the project. You’ll support that team to ensure that design is delivered as per the Building Requirement Specifications. Your projects may include green-fields, brown-fields, and retrofits, including highly automated fulfillment centers, cross-dock facilities, and transportation centers. Your projects will be a variety of template-based and designed-from-scratch. Up to 15% travel required. Key job responsibilities - Drive standardization, documentation of core design and process elements for scalable network growth across the worldwide AMXL business using strong process management and Lean principles - Drive implementation and adoption of new design innovations across multiple regions - Identify innovations and perform experiments to create processes that increase customer value; determine root causes of "defects" in performance through deep dive data analysis and decomposition and process observation - Own and deliver on post-launch reviews and customer feedback, and incorporate feedback into future project plans - Collaborate with counterparts in other functional areas as required (S&OP, Operations Integration, Transportation, Sort Centers, Delivery Stations, Site Launch, Procurement, etc.) in support of network initiatives - Define the project objectives, analyze data and drive improvements that are quantified with metrics - Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions - Partner with teams across the business you support and beyond to source, allocate, and coordinate resources - Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order - Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) - Solve problems and proactively identify and mitigate risks (before they become roadblocks) - Work with program managers, business leaders and executive team to communicate and impact critical business initiatives - Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects - Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers A day in the lifeThis role is very dynamic and not single day is the same. A typical day will include working towards long term team goals and adhere to planning cycle timelines to make sure all deliverables are met. The day will be focused on deep dive data, coming up with design improvements and PM design initiatives to get stakeholder alignments. About the teamYou will be part of AMXL (Heavy bulky) Fulfillment Center (FC) and Cross Dock Design team which works on long term capacity requirements and develops design concepts to improve efficiency and optimize the overall fixed cost for our FC network. BASIC QUALIFICATIONS• Master's degree in Engineering (Mechanical, Industrial, Supply Chain, Design) or Bachelors degree with 8+ years of experience in related field, or 5+ years Amazon experience in similar space. • 5+ years of experience in Design/Innovation Engineering, Manufacturing/Process/Industrial Engineering, or related• Experience must involve ownership/management of engineering design projects.• 5+ Experience using business/technical software like MS Excel, MS Project, and CAD software.• 3+ years experience in using data analytics and visualization tools (Quicksight, Power BI, Tableau etc) ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. The Amazon Extra Large (AMXL) Long-Term Planning team is looking for a Design Engineer Manager to lead the AMXL Engineering team. The Sr. Design Engineer is responsible for designing, managing and executing the next generation of XL building designs, processes, equipment, and operations. This is a unique opportunity to own new innovation projects that will advance our heavy/bulky business. We are looking for a passionate hands-on leader with technical analysis experience, with strong background in warehouse design and/or equivalent in manufacturing, production or distribution environments who can effectively innovate on behalf of the customer in a fast-paced environment. In this role, you will collaborate with internal and external teams to design high quality, cost effective solutions for our fulfillment and distribution systems. You will own multiple projects simultaneously, from concept to execution. You will be our technical single threaded leader overseeing the end-to-end process making sure the designs achieve the desired outcome. You’ll support that team to ensure that design is delivered as per the Building Requirement Specifications.Your projects may include new buildings and retrofits. Your projects will be a variety of template-based and designed-from-scratch. Key job responsibilities- Drive standardization, communication, documentation, and adoption of core design and process elements using strong process management and Lean principles.- Identify innovations and perform experiments to identify root causes of "defects" in performance through deep dive data analysis and decomposition and process observation.- Own post-launch site visits, reviews and customer feedback, and incorporate feedback into future project plans.- Collaborate with counterparts in other functional areas as required in support of network initiatives.- Work autonomously in an ambiguous environment, seeking to understand business problems.- Partner with teams across the business and beyond to source, allocate, and coordinate resources.- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order.- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.).- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects.A day in the lifeYou will act as the Single Threaded Leader (STL) and be the primary engineering and design resource for external/central teams. You will attend relevant WBRs, MBRs, CAR and Site meetings and support with relevant content as needed. You will support white papers on each project, outlining the business case with financial justification.You will have the opportunity to collaborate with internal AMXL teams to improve the business. You will actively seek out discrepancies to identify gaps in information and resolve by addressing the root cause. Up to 20% travel required. About the teamWe own the Design solutions for the AMXL E2E network including Cross Docks (IXD), Fulfillment Centers (FC), Sort Centers (SC) and Delivery Stations (DS). The role drives strategic capacity and design initiatives to remove end-to-end supply chain bottlenecks, leads the entire design lifecycle from concept to execution, iterates through continuous improvements, and leads engineering for building launches and retrofits. We develop complex Building Requirements Specifications (BRS) with design concepts to meet the long-term customer demand requirements. Additionally, we drive standardization and documentation of core design elements, own post-launch reviews, and own capacity management for the end-to-end network.BASIC QUALIFICATIONS- 5+ years of large scale project management experience, with a focus on continuous improvement, lean principles and process standardization - 5+ years managing a design or engineering team- Completed Bachelor’s Degree in Engineering field or equivalent from an Accredited University - Experience at intermediate level with CAD, Revit, BIM 360 or other design programs- Experience with mathematical process modeling - Experience with data analysis including use of SQL, Python. - Experience with dealing with complex huge data sets and creating pivot tables, developing dashboards in QuickSight, Tablue or similar products. - Up to 20% travel required ...

Amazon shipping is seeking a strategic and results driven leader to join as a Sr. Program Manager to lead the Claims Program charter for our org. We are looking for a talented individual who is able to work in an ambiguous environment, manage multiple stakeholders; and lead initiatives to improve Claims Experience and reduce abusive behaviors. You will have a detailed/analytical mindset as well as think big attitude and will be responsible to liaise with key stakeholders across Amazon Shipping Commercial/Product/Tech/Operations teams and internal partner teams. You will be a natural self-starter who is comfortable working with data, driving complex cross-functional Programs and will have a strong management and analytical skills, and be an effective communicator.As a Sr. Program Manager, you will own the WW execution for growth of the Program Charter. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership in a matrix environment. This role requires comfort in ambiguous situations and maintaining a high bar in a dynamic, fast-moving environment. Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential.Key job responsibilities• Manage the program charter by driving strategic initiatives for growth and quality improvement.• Build and manage relationships with key stakeholders across Amazon Shipping Commercial/Product/Tech/Operations teams and internal partner teams.• Dive deep into claims data to analyze trends, identify patterns and areas for improvement • Lead/support development of product and operational requirements in close collaboration with product, engineering, and operations teams.• Lead and/or support in key leadership update documents such as MBR/QBR, WW VP goals review.• Deliver clear and concise updates on status of the Program with detailed commentary on key challenges, risks and mitigations implemented.About the teamAmazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...