Bellevue

Are you Ready to Re-Shape the Supply Chain business for our Sellers?THE BUSINESSSince 2000, Amazon has made its shelf space available to third-party sellers, enabling them to reach hundreds of millions of customers, build their brands, and grow their business. Amazon’s Worldwide Selling Partner Services (SPS) is an accelerator for these independent businesses to grow and develop, enabling every brand – from the small business with an idea to the large, multi-national corporation – to thrive and grow into a global selling success. Fulfillment by Amazon (FBA) was foundational to this mission when it launched in 2006. At the time, the process of receiving a customer order, packaging it, dropping it off for delivery, and doing all of this fast was operationally complex. FBA gave sellers the option to outsource order fulfillment, customer service, and handling returns to Amazon so they could spend more time inventing amazing products for customers. Since then, Amazon has launched more services to support sellers’ broader supply chain needs, including now radically simplifying and automating the upstream supply chain journey, starting with manufacturing, through Supply Chain By Amazon (SCA).We are building a new brand with SCA to provide sellers with a-la-carte or end-to-end, fully automated set of supply chain services that provides a complete solution to quickly and reliably move products directly from manufacturers to customers around the world. It leverages Amazon’s advanced technology and supply chain capabilities to optimize end-to-end logistics, fulfillment, and transportation on behalf of sellers, simplifying the supply chain journey, while improving in-stock rates, reliability, speed, and cost. SCA will pick up inventory from manufacturing facilities around the world, ship it across borders, handle customs clearance and ground transportation, store inventory in bulk, manage replenishment across Amazon and other sales channels, and deliver directly to customers.We are in the early days of creating the SCA vision of the future and are looking for bold vision, highly strategic leaders to shape the future of this business.THE ROLEWe are seeking a passionate, experienced product marketing professional to own the execution and development of our branding and go to market strategy for Supply Chain by Amazon. The Sr. Product Marketing Manager has a deep understanding of our product, priorities and business seller segments and needs, and can translate multiple inputs and data into a go to market plan and brand launch with cohesive messaging framework. They will develop and manage multiple projects to prepare for product launches, and need high comprehension of our Amazon brand portfolio and product portfolio to introduce high visibility launches to customers. The successful candidate is a self-starter with branding and GTM experience, comfortable with ambiguity and navigating cross-functional stakeholders while managing multiple workstreams, with attention to detail, and who strives in a fast-paced environment. They work backwards from our customer, apply innovative thinking and dive deep to identify and mitigate gaps.Key job responsibilities• Define the strategy and manage the full lifecycle of acquisition focused marketing initiatives • Establish channel marketing programs for Supply Chain by Amazon, working with paid media, creative, central marketing teams• Build and execute high-quality marketing content and campaigns for customers across a variety of channels, including search, emails, FAQs, Help pages, newsletters, videos, websites, announcements, and others.• Create and maintain communications toolkits, processes, templates, and messaging for stakeholder teams.• Propose, execute, and scale new ways of creating and distributing communications, including identify and driving process improvements.• Lead creative refinements with Design teams to test and optimize customer communication and content strategies• Contribute to cadenced business reporting and are able to present them effectively to senior leaders.BASIC QUALIFICATIONS- Bachelor's degree- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches ...

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve associate experience within the Returns Grading tools. You will enhance the associate experience with a focus on improving grading accuracy and reducing operational cost. You will be the voice of the associate and advocate on their behalf, ensuring their needs and feedback directly inform product development and strategy Key job responsibilities1. Establish a continuous and objective UX research and Associate feedback mechanism to identify improvement opportunities within the grading tools2. Implement targeted UX/UI improvements based on research and feedback, focusing on enhancing the tools3. Develop a baseline Associate satisfaction score, benchmarking against similar tools within Amazon (if applicable), ensuring a structured approach for comparative analysis 4. Define clear metrics and KPIs for tool performance, Associate satisfaction and grading accuracy, ensuring these indicators reflect the effectiveness of new features and overall tool utility 5. Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements 6. Ensure Associate feedback and emerging industry trends significantly influence product roadmap and feature prioritization 7. Develop a worldwide charter aimed at standardizing Associate satisfaction and engagement measurement 8. Implement a framework for collaboration with regional stakeholders to address unique use cases that impacts Associate experience, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders ...

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space. We are looking for a dynamic, organized self-starter to join as a Sr Product Manager for DSP Business Reviews for the Last Mile team. This person will deliver improved DSPs through optimization, innovation, global scaling, and customization of our flagship DSP product - the DSP Business Review. This person will own the creation of new strategies, reporting mechanisms, deep performance analysis, and cross-functional partnerships with existing product and program teams. We are seeking bar-raising candidates who are able to: - Partner with cross functional stakeholders to drive a culture of consistent improvement - Identify, develop and improve strategies for the DSP onboarding and training process - Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners - Collaborate at high-levels of decision-making, building trusting relationships centered on our DSPs and customersThe ideal candidate is customer obsessed, highly organized, works effectively with internal and external contacts, has the ability to shift gears at a moment's notice and enjoys the challenges of developing and improving processes in a dynamic organization. The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-paced environment. Moreover, the ability to work in dynamic and ambiguous areas is imperative. Operational knowledge of wide variety of and contractual concepts is essential to perform the role successfully. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve our Reverse Logistics Evaluation software. You will enhance the associate experience with a focus on improving grading accuracy and reducing operational cost. You will be an expert in the functionality and user experience of our core, associate-facing software, which is responsible for ensuring accurate item condition grading, optimized recovery, and best-in-class customer experience.Key job responsibilities- Establish a continuous and objective UX research and Associate feedback mechanism to identify improvement opportunities within the grading tools- Implement targeted UX/UI improvements based on research and feedback, focusing on enhancing the tools- Define clear metrics and KPIs for tool performance and grading accuracy, ensuring these indicators reflect the effectiveness of new features and overall tool utility- Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements- Develop a worldwide charter aimed at standardizing tool experience across regions- Implement a framework for collaboration with regional stakeholders to address unique use cases that impact our tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategyBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience owning technology products ...

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.In this role, you will modify how amazon has been dealing with customer returns and create a faster, cheaper and more agile process for processing customer returns. You will work closely with product managers, program managers, software developers, vendor managers and internal and third party operations stakeholders to create a solution for sending customer returns directly to their final destination bypassing return centers. You will have an end to end visibility on the return supply chain and an opportunity to innovate on behalf of our customers. Key job responsibilities- Own setting up strategy for onboarding retail partners and configuring returns injections in the direct to disposition program - Leverage a total recovery optimized logic at return creation for routing returns to their final end disposition - Optimize sortation operations for direct to disposition program and become an expert in evaluation and sidelining tools- Lead creation of Removals and Accounting workflows for direct to disposition inventory - Work with our internal and external partners to facilitate SOP/contract adherence and smooth removals - Lead sortation Topology/Capacity Planning and forecast generation for expanding direct to disposition network - Report P&L impact of direct to disposition initiativeBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience owning technology products ...

Amazon's Middle Mile Transportation Technology team is chartered with building complex software solutions that work across our vendors, warehouses and carriers to optimize both time & cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. Our mission is to build the most efficient and optimal transportation solution on the planet, using our technology and engineering muscle as our biggest advantage. We aim to leverage cutting edge technologies in big data, machine learning, and optimization techniques, and operate high volume, low latency, and high availability services. We are looking for an Analytics Program Manager to be part of Middle Mile supply and routing optimization team.As part of this team you would work on program management for supply optimization, work with business stakeholders to drive process improvement, generate ideas, and validate entitlement based on true production behavior. You will draw upon advanced analytical, problem solving skills, and passion for delivering business insights and analytics through long form documents to senior leadership. You will have broad technical skills to develop data visualizations and build automation solutions that drive business decision making and process improvement. You’ll work in a fast-paced environment and will be required to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. As a multi-discipline leader, the buck will stop with you - you will work as part of the engineering organization. This role will have high level visibility due to the nature of the analyses being maintained, built, and the network impact of analysis conducted. This role has great exposure to a broad scope that can really help shape the future of operational fulfillment and promotes career progression.Key job responsibilities - Creating and implementing data driven improvements to Amazon's transportation network that deliver flexible and efficient products for our customers- End-to-end ownership of requirements gathering, documentation, planning, and implementation of cost-effective solutions for Amazon transportation network - Communicate and collaborate cross-functionally across multiple teams in operations, technology and planning to define strategic roadmaps while keeping the impact of the solution to all stakeholders in mind - Designing and implementing feedback mechanisms to drive performance and cost improvement in processes - Ability to deep dive and do root-cause analysis using data, and create metrics-driven, actionable, and sustainable solutions for the future - Monitor key performance indicators across nodes and analyze their drivers to determine the level and type of engagement required based on the risk to customer experience and utilization of technologyBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon is looking for a Program Manager to join the Amazon Logistics (AMZL) Utility Services team. This role is instrumental to delivering against sustainability goals tied to fleet electrification. The Utility Services team leads engagement with electric utilities and energy companies across North America and manages projects to ensure successful site-energization.Key job responsibilities•Lead the execution of site energization for a region, delivering bar-raising results against applicable KPI*Invent and improve upon site-energization processes •Work cross-functionally with internal and external planning, design, engineering, supply chain, and project execution teams •Manage and influence across internal and external teams to ensure on-time deliverables •Negotiate agreements and evaluate opportunities to reduce capital and operating expense•Critically assess development plans to identify blockers, analyze trade-off decisions, and escalate effectively•Develop scalable mechanisms to communicate efficiently and effectively with internal and external stakeholdersBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon’s Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We are an agile, innovative organization dedicated to “The Four Zeros”. We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.In this role with the WW Reverse Logistics Services, you will focus on ensuring every Amazon Launch or Program has the required technical and operational support across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders. Our work is broad and deep. No two days are the same (in a good way!). You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems. You must be equally comfortable partnering with a business team and a technical team, be able to quickly adapt to ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish line. Key principles for being successful in this role: Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support. Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, marketplace. Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives. Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations. Drive resolution of critical issues for critical customers as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience. Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects. We are a diverse team who embrace the different perspectives and experiences of our team mates, prioritize fun at work, encourage work-life harmony, and celebrate our wins and accomplishments, together. We are backed by strong leadership dedicated to operational excellence, who can offer the scope and support needed for substantial career growth. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team.Basic qualifications• 5+ years of program or project management experience with technology usage• Experience using data and metrics to determine and drive improvements• Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPreferred qualifications• 2+ years of driving process improvements experience • 1+ years of complex excel model or proprietary technology management experience • Basic comfort with SQL query • Master's degree, or MBA in business, operations, science or related fieldBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon’s Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We are an agile, innovative organization dedicated to “The Four Zeros”. We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.In this role with the WW Reverse Logistics Services, you will focus on ensuring every Amazon Launch or Program has the required technical and operational support across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders. Our work is broad and deep. No two days are the same (in a good way!). You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems. You must be equally comfortable partnering with a business team and a technical team, be able to quickly adapt to ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish line. Key principles for being successful in this role: Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support. Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, marketplace. Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives. Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations. Drive resolution of critical issues for critical customers as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience. Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects. We are a diverse team who embrace the different perspectives and experiences of our team mates, prioritize fun at work, encourage work-life harmony, and celebrate our wins and accomplishments, together. We are backed by strong leadership dedicated to operational excellence, who can offer the scope and support needed for substantial career growth. If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team.Basic qualifications• 5+ years of program or project management experience with technology usage• Experience using data and metrics to determine and drive improvements• Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPreferred qualifications• 2+ years of driving process improvements experience • 1+ years of complex excel model or proprietary technology management experience • Basic comfort with SQL query • Master's degree, or MBA in business, operations, science or related fieldBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you. The Add to Delivery team is seeking a highly motivated and experienced Program Manager to oversee and drive both the Add to Delivery and Forward Deploy of Inventory initiatives. In this role, you will collaborate with diverse teams, stakeholders, and leadership to ensure alignment on objectives, deliverables, and timelines. You will act as the central point of coordination, tracking progress, identifying risks, and delivering outcomes that support the organization's goals.You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.Key job responsibilities1) Program Strategy and Execution: Define program objectives, milestones, and success metrics. Develop and manage comprehensive project plans.2) Cross-Functional Collaboration: Coordinate efforts across multiple teams to ensure alignment and effective communication.3) Risk Management: Identify risks early, develop mitigation strategies, and address roadblocks to maintain program momentum.4) Stakeholder Management: Act as the primary contact for stakeholders, providing regular updates and facilitating decision-making.5) Performance Monitoring: Track and report on program performance using appropriate metrics and tools.6) Continuous Improvement: Leverage insights and feedback to improve processes and ensure successful future program execution.About the teamWe consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

We are looking for a talented Senior Program Manager to drive the implementation of DSP Products and Tools across the DSP Americas network. Our scope includes Brazil, Canada and Mexico. As a team player, you have an opportunity to work with some of the best technical program managers, project managers, finance partners, and business leaders across the company to design the optimal plan to deploy DSP Tech tools that solve the capacity requirement and provide the best customer experience in the most cost-efficient way.This Sr. Program Manager will drive data-driven decision-making and analyze diverse sets of data to build insights for our business. This Sr. PM will be gathering owner insights, mining data, making recommendations, and helping senior leaders make key business decisions. This Sr. PM will have the opportunity to work with a large, complex, and unrefined set of data to gather insights across different countries. Key job responsibilitiesThis role requires working with cross-functional business teams across the company to jointly define requirements, develop solutions, and manage the timelines for all current and future DSP tech launches. This position involves regular communication with senior management on status, risks/opportunities and daily change control management. Cross-team coordination, project management and executive interaction skills are essential.• Manage full lifecycle complex cross-functional programs with considerable impact across multiple organizations• Partner with Data Engineers and Software Engineers to design products and systems to transform and analyze billions of data items.• Perform complex business analysis to help drive organizational decision-making• Manage medium to large-scale data analysis projects, identify business and technical requirements, and build automated reporting and insight methodologies and tools that are financially grounded, yet explainable operationally.• Develop improvements and invent new ways to manipulate/mine data from a variety of data sources.• Work autonomously, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions·• Work with program managers, business leaders, and executive team to communicate and impact critical business initiativesAbout the teamThe Country Parity, Expansions and Integrations (CPE&I) team is responsible to drive parity and expand the DSP program across non-US countries in Americas. Coordinating and leading other +15 Product and Program central teams that support the program.BASIC QUALIFICATIONS- 8+ years of program or project management experience- MBA in supply chain, business, engineering, finance or related technical or quantitative field- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Language: Spanish and/or Portuguese ...

Are you passionate about making improvements to both internal and external customer experience? Do you thrive in a fast-paced, dynamic environment? Are you looking for a role with high impact and high visibility? We are looking for a motivated, organized self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Performance Team!In this role, the Sr. Program Manager will be accountable for multiple VP and Director goals, and will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Sr. Program Manager will own performance programs and mechanisms used by internal customers, such as DSPs and Business Coaches (BCs).You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow the program to scale, 2) can develop data-based insights and turn them into actionable workplans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities. We are seeking a bar-raising candidate who will be able to: • Analyze metrics and behaviors to draw key business insights• Identify, develop and execute performance programs that will improve the safety, quality, and speed of customers’ shipments• Partner with cross-functional stakeholders to drive programs that enable DSPs to be successful• Think across all programs and other key initiatives in the Last Mile space, delivering holistic, scalable solutions•Operate and deliver in a fast-paced environmentBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The role of Sr. Program Manager - Employee Experience (EE) is to be the leader for employee experience, supporting Amazon Shipping teams through the development and implementation of employee experience, communication, and engagement strategy programs. The role would suit a tenacious, detail-orientated people person with a passion for creating great experiences along with an ability to wade through ambiguity to navigate a large-scale, complex business. The ideal person will be a role model for diversity, inclusion and able to help create a growth culture, based on learning, coaching and problem solving. Key Amazon leadership principles for the role include, but are not limited to: Customer Obsession, Earns Trust, Dive Deep, Invent & Simplify and Lean & be Curious.The role will help shape the employee experience strategy using internal survey data, direct employee feedback/anecdotes and industry best practices. It will also proactively guide Amazon Shipping leadership through quantitative and qualitative data, drive change in response to employee sentiment, and report progress through several communication channels. The role will work closely with Amazon Transportation Service (ATS) Tech leaders, PXT teams and key stakeholders across IND, US and EU regions to create cohesive programs, while working locally to continue to provide geography-specific options. A critical function of this role will be to provide program management leadership, support creation/implementation of team-level action plans in partnership with leadership, employee forums and affinity groups.Key Deliverables include: • Driving accountability and attainment of the Amazon Shipping Employee Experience vision and goals, as stated our annual operating plan• Build strong relationships with L7+ Leaders, and PXT team across their assigned geographies, co-creating action plans for employee experience initiatives and providing regular updates and counsel• Manage the creation, design and coordination of key programs content across regional teams• Simplifying the overall onboarding and ramp-up processes for new hires in the organization• Driving data collection and action planning efforts across teams where there is an opportunity to improve employee experience• Collaborate with ATS PXT Teams and Central Connections research efforts and share insights with regions where appropriate• Liaise with other PXT and L&D partners, to provide awareness of data trends and collaborate to identify opportunities to positively impact employee experience• Contribute to regular program reporting including Flash Reports, MBRs, and QBRs by outlining trends, opportunities, and providing talking points to be Leadership. Following each quarter close, conduct quantitative and qualitative analysis of employee experience in the region and report out a region/team summary of initiative implementation and effectiveness• Help leaders execute the proper leveraging of Employee feedback to drive both associate and leader engagementKey job responsibilities• Be the employee experience advocate, representing and protecting this through all strategies and decision-making• Drive utilization of voice mechanisms through reporting, communication and influence. Identify metrics and build mechanisms to track and review employee experience through the lens of these programs• Work as part of a global team, developing innovative internal communications strategies, clear narratives and scalable tactics that are tailored to and engage the employee base• Shared responsibility to develop employee experience, career growth, engagement and diversity and inclusion strategies, including specific communication cadences, programs and content• Proactively build and manage relationships with key internal stakeholders across a range of businesses, functions and locations• Drive positive employee programs and best practices by auditing execution of engagement programs and mechanisms, including Work Life Harmony• Provide expert internal communications counsel to Technology & PXT stakeholders and senior leaders within the organization while incorporating legal and PXT considerations across the regions• Work to ensure that Amazon Shipping teams have a strong community and social responsibility engagement plan, in line with worldwide tenets and guidance, to ensure Amazon Shipping is a good neighbor in the communities we operateBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining and executing program requirements- Experience working cross functionally with tech and non-tech teams- Experience working in a matrixed organization ...

Amazon Workplace Health and Safety (WHS) Operational Excellence (OpEx) is looking for a Program Manager (PM) to drive continuous improvement safety projects. If you are a strategic thinker with a strong background in program management and continuous improvement, we encourage you to apply.Amazon remains steadfast in its commitment to becoming the global benchmark for safety excellence and places the highest value on safety in all planning and decision-making so leaders and associates work safe, have fun, and make history. We are actively seeking an experienced PM with a strong background in planning and leading safety initiatives that align with long-term business objectives. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive communication skills are essential. This role is ideal for individuals who excel in transforming visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals. Some travel may be required (no more than 25%).Key job responsibilitiesManage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver Define the program (problem statement, end state vision, milestones, key performance indicators), set objectives, analyze data and drive improvements that are quantified with metrics Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions Partner with teams across the businesses you support and beyond to source, allocate, and coordinate resources Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) Work with program managers, business leaders and executive team to communicate and impact critical business initiatives Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers Create, communicate, and manage project budget A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamWorkplace Health and Safety (WHS) Operational Excellence (OpEx) is committed to the continual improvement of our people, processes, and performance to position Amazon as an industry leader in safety excellence. Drawing from field expertise, OpEx partners with cross-functional teams to resolve global challenges and proactively support 8,000+ WHS professionals. We partner with process owners to understand causal effects leading to defects, leverage process improvement tools and methodologies eliminating defects, improving efficiency, and driving change to optimize safety performance; creating a culture of safety excellence. We are open to hiring candidates to work from the following locations: Nashville, Bellevue or Arlington.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Demonstrated experience leading and owning cross-functional programs with tech and non-tech teams experience ...

Amazon Flex crowdsources independent contractors – called Delivery Partners (DPs) – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Flex Growth & Expansion team is looking for a Sr. Program Manager to own end-to-end of expansions of our products into new territories. This individual will be an exemplary practitioner of Project Management, leading programs from ideation to launch by managing workstreams across a myriad of tech and non-tech stakeholders. Additionally, as the Sr. Program Manager, Growth & Expansion, you will be responsible for developing new iterations of our Amazon Flex program. You will start by interacting with business teams in NA, APAC, and EU to understand the most pressing challenges that they face, and by deeply understanding the current experiences for our Delivery Partners. You will develop PRFAQs and business plans that deliver great experiences for Delivery Partners and solve our business needs. This will include evaluating the current landscape, developing pricing structures, operational approach, financial models, and marketing plans. You will partner with our Amazon Flex technology teams and the broader Last Mile org to develop the product roadmap, and will partner with local teams to operationally execute on new business models.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and executing against program timeline & requirements experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience using data and metrics to determine and drive improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed customer expectations by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. As Sr. Program Manager, Flex Pricing you will be responsible for building and maintaining the Flex pricing strategy. You will build a holistic vision to ensure that our pricing is competitive and meets business objectives. You will generate insights and partner with cross-functional teams to build automated pricing tools to scale our pricing models. You will optimize pricing decisions by building and maintaining new processes. You will be obsessed with the delivery partner experience, ensuring that we are developing the right pricing strategy and tools to deliver on business needs. If this sounds like an exciting fit for you, come join us and make history!Key job responsibilities- Build, implement, and maintain pricing strategies for new and existing businesses.- Build a scalable and logical process, utilizing historical data, that balances business needs.- Adjust and maintain pricing levers to optimize the Flex business.- Provide regular updates to senior leadership and partners on pricing strategy, methodology, and business impact.- Work cross-functionally to drive pricing strategy alignment and build tools to automate strategic pricing decisions.- Build a strong partnership with cross-functional teams to build automated tools and pricing strategies.- Develop and analyze operational dashboards to identify areas of opportunity and address pre-defined as well as ad-hoc business questions.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The FBA Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s end-to-end supply chain. We are building a future where we capture, analyze, and explain every inventory defect that leads to reimbursement across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns) and measure and improve Seller Experience. This role acts as a single-threaded-leader responsible for reimbursement integrity and risks. This includes leading setting up the programs and metrics to determine the use cases and size of the problem. You will be deep diving into operational inefficiencies, tracking performance, and working with Product, Operations, and Tech to drive automation. As part of this, to understand problems effectively, this role requires the ability to identify risks and opportunities in strategies, and organizational structure. This position is be responsible for making tradeoff decisions across multiple teams, VP organizations, and policies. This role is also responsible for writing business updates, requirements, and aligning stakeholders. If you have an entrepreneurial spirit, love to work with data, enjoy operational challenges, and are interested in building solutions to challenging problems that have a wide impact, this role may be for you.Key job responsibilities- Single threaded leader for seller defect and reimbursement integrity, risk and outlier analysis throughout Amazon’s supply chain including inbound, outbound , removals and customer returns- Define and deliver important programs with broad cross-organizational and/or cross-regional business impact.- Use data analytics to deliver solutions and mechanisms that resolve significantly complex problems and provide a long-term beneficial impact on a large segments, both internally and externally to DP&R.- Contribute both in and outside of DP&R to improves business efficiency, to simplify and to improve quality, to reduces bottlenecks, and to further deliver FBA’s value proposition to sellers.- Operate with autonomy, showing high judgment in decisions that have business and possibly technical implications.- Represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to VPs and when needed, SVPs.- Build consensus. Align teams toward coherent strategies. Bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding.- Raise the bar managing Projects and leading Program Management.BASIC QUALIFICATIONS- Bachelor's degree- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 6+ years of working cross functionally with tech and non-tech teams experience- 6+ years of delivering cross functional projects experience- 6+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience ...

Rapid and Rural Logistics is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the expansion of the sub-same day program. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.This role can be located in Bellevue or Nashville corporate offices.Key job responsibilitiesKey job responsibilities* Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network* Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2025 variable cost and quality goals* Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams* Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities* Developing Amazon best practices for internal operations* Leveraging analytics to support the future state of the businessThe Sr. Program Manager will also demonstrate:* Confidence operating in a highly ambiguous and iterative business space* High attention to detail including proven ability to manage multiple, competing priorities simultaneously* Willingness to challenge and influence big leaders* Ability to think strategically and execute methodically* Ability to work in a fast-paced environment where continuous innovation is desired* Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases* Ability to clearly communicate data insights to othersBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience with Automation, Engineering, and Material Handling Equipment ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. As the ‘Program Manager – Sustainability’ for the Global Procurement Organization (GPO) you will be responsible for developing and implementing strategies that help us to achieve Amazon’s sustainability and Net Zero Carbon goals. This leader will need to work cross-functionally with many different stakeholders to integrate sustainability concepts into the delivery and operations of existing and new products and services.This opportunity requires strong knowledge of Scope 3 emissions, sustainable design and construction, an entrepreneurial spirit, excellent troubleshooting, problem solving, and project management skills as well as the ability to succeed in a fast-paced, technical environment. At the core of the position is being a self-starter, an analytical aptitude, and the ability to communicate to technical and non-technical stakeholders. Key job responsibilitiesKey Job Responsibilities:• Work with diverse stakeholders to develop, coordinate, and implement strategies and measures to reduce, measure, and report carbon reduction strategies in support of Net Zero Carbon,• Provide Category Managers with technical information about embodied carbon reduction within specific procurement categories,• Collaborate with stakeholders and category managers to identify cost effective strategies for improving sustainability in the construction and operations of Amazon buildings,• Educate suppliers, stakeholders, and Category Managers about Amazon’s sustainability goals,• Assist Category Managers to understand and implement carbon reporting across GPO Procurement categories,• Manage multiple, complex projects simultaneously,• Build relationships with external suppliers and partners, and with internal stakeholders,• Support Net Zero Carbon (NZC) Design projects,• Support Category Managers in procuring bill of materials and Environmental Product Declarations in bid/new builds,• Assist in developing contract terms for low carbon building materials such as concrete, steel with recycled content, and other materials.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree ...

Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a (Senior) Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners. Key job responsibilities• Manage and oversee various cross-functional programs, ensuring successful delivery.• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.• Manage and communicate project budgets effectively.A day in the lifeAmazon is looking for a Senior Program Manager in the new Vendor Lifecycle Management team for Global Fleet and Products. This team is responsible for developing a new centralized approach to vendor management in the areas of vendor identification and selection, vendor contract negotiation and execution, vendor onboarding, vendor performance management, vendor risk management, operational excellence and continuous improvement, and vendor offboarding. This role will support development of new processes for evaluating vendor performance, working cross functionally with each program and product team. This role will negotiate new contracts, and amend existing contracts. This role will standardize performance scorecards, develop new dashboards, merging new and existing data streams from our vendors and internal analytics teams. This role will stand up audit mechanisms and support risk assessments of third party vendors. This role will drive continuous improvement and cost efficiencies with vendors. This role will lead monthly and quarterly business reviews with strategic partners and vendors and internal leadership. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams ...