Bellevue

Our organization sets the standard for Trust Customer Experience across all devices and services that Amazon offers to customers, including AI-powered voice assistants, TVs, tablets, wearables, robots, satellite services, security systems and even self-driving cars!In this role, you will drive solutions that require technology, process, and operations to drive customer trust in world-class AI driven products. The projects will have high degrees of ambiguity, will require diving deep into the technology, develop new standards, and drive new inventions to generate long term sustainable solutions. Key job responsibilities• You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details;• You will be responsible for delivering results despite working in an ambiguous environment;• You will need a strong bias for action and be able to handle multiple priorities simultaneously;• You will define strategy and build and execute road maps for the programs you own;• You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run;• Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.A day in the life• Dive deep with your customers to identify and understand their painpoints;• Think big to build durable products that anticipate future painpoints;• Use your technical judgment and understanding to test assumptions;• Track deliverables, keep stakeholders inform, escalate when necessary;• Evangelize your products and drive adoption;• Think through all aspects of your products' life cycles, incl. business, technical, legal, and marketing;• Help others grow professionally.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 5+ years of technical program management working directly with software engineering teams experience- 3+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon is committed to building a sustainable business for our employees, customers and communities. From leading The Climate Pledge to our goal of Net Zero Carbon by 2040, Amazon has consistently driven industry change. Deploying a fleet of 100,000 electric delivery vehicles is one major way we’re making a difference.The Technical Program Manager role will play a key part in managing the electrification of our Last Mile sites in preparation for operating electric delivery vehicles at scale.The Technical Program Manager will be responsible for developing the organization’s power demand plan over a 5+ year horizon. This will include building tools to estimate required power, evaluate different power sources and incorporate changes in technology and operations. The Program Manager will develop this plan, evaluate trade-offs and drive broad alignment with key stakeholders.We seek a strong leader who can set priorities, communicate clearly, and consistently deliver results across diverse cross-functional teams. Key job responsibilitiesKey job responsibilities- Develop framework and model to forecast power demand and trade-offs between different power sources - Solve complex, technical problems with simple, innovative, and practical solutions- Work with stakeholders to define program scope, assign responsibilities, identify appropriate resources needed, and develop milestones to ensure timely completion of programs- Track and monitor program progress- Work effectively with senior leadership across multiple organizations and geographiesBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Are you interested in helping Amazon redefine the meaning of "convenience" in delivery? We are seeking a Senior UX Designer to help us build products and services that enable millions of customers worldwide to get their stuff when, how, and where they want it. You create elegant and simple customer experiences by leveraging systems thinking. You believe in deep collaboration are known for driving cross-organizational alignment. Your human-centered design process includes customer insights, data, UX methodologies, visual design, and accessibility. You will work with product managers, engineers, and executive leaders to develop innovative retail-customer experiences. Your design artifacts drive product decisions and roadmaps. Key job responsibilities• Work design solutions from early concept through final implementation and iteration.• Define, develop, and socialize the vision for innovative new solutions, solving some of our toughest delivery challenges through design-driven approaches.• Lead cross-org conceptual development; work across multiple organizations to identify overlaps and efficiencies in design and product thinking.• Proactively plan ahead, look around corners, and effectively partner with design, product, and engineering counterparts to plan/prioritize work, resolve issues, and remove roadblocks.• Use data and customer insights to confidently defend design solutions with senior leaders.• Lead brainstorming and critique sessions that foster big thinking while raising the bar on the details.• Use systems-level design thinking to drive design solutions.• Advocate for your design solutions by leveraging diverse inputs that influenced the design decisions including customer and business goals, usage data, and research findings.• Develop high level and/or detailed storyboards, mock-ups, and prototypes to effectively communicate interaction and design ideas.A day in the lifeThe role involves close partnership with senior product managers, tech leaders, and partner teams drive customer-focused innovation impacting millions of customers around the world. You collaborate with designers and researchers to generate innovative ideas and simplify experiences across Amazon. You are responsible for relentlessly advocating for best-in-class CX. You use design expertise (user interface design, branding, interaction models, prototypes, etc.) to create data-informed design solutions. You generate and synthesize diverse types of data to improve products and features. About the teamThe DEX Design team is a multi-disciplinary group with skill sets spanning UX Design, UX Writing, Visual Design, Research, and Marketing. In order to deliver smiles we focus our innovation on:• Customer delivery experiences: We are the face of Amazon's ever-evolving transportation capabilities across programs at Amazon.• Increasing purchase confidence: We create products and features that empower customers' purchasing decisions based on reliable delivery information and controls.• Worldwide scale: We create innovations for customers and logistics operators to ensure that every delivery we make is successful and delightful.BASIC QUALIFICATIONS- 7+ years of UX designer or interaction designer experience- Have an available online portfolio- Experience in delivering design solutions for projects of large scope and complexity- Experience working with stakeholders to plan and execute programs that are strategic in nature- Knowledge of best practices for information architecture and design- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps ...

AFT Experience Design, Associate Experience Design (AFT-XD, AXD), is seeking a talented and passionate Senior UX Researcher to join our growing design and research studio. If you are passionate about creating efficient, engaging, and empowering user experiences that scale Amazon’s global fulfillment workforce while keeping associates safe and satisfied, we want you on our team. This role goes beyond digital design, exploring the intersection of the physical and virtual worlds—including building layouts, equipment, work processes, and the physical environments within our fulfillment centers. The Sr. UXR will apply deep domain knowledge in Human Factors and Cognitive Psychology to tackle today’s most challenging questions. You’ll lead research initiatives that directly shape our most advanced and complex digital and physical experiences, working closely with cross-functional partners across design, product management, and engineering. This is your opportunity to create meaningful, measurable impact within Amazon’s global fulfillment network. The ideal candidate is a problem-solver, self-starter, and self-learner who anticipates challenges and identifies opportunities. You’ll thrive in this role if you enjoy collaborating with diverse teams, influencing stakeholders, and seeing your work translated into real-world impact.You will be part of a growing, multidisciplinary team of designers, researchers, and technologists shaping and simplifying the fulfillment center experience through a human-centered design process. AFT-XD offers experiences across rapidly evolving devices, and our projects range from iterative UX design on tactical initiatives to strategic efforts that rethink how fulfillment centers operate. You’ll have a voice in defining and selecting projects where design can have the greatest impact, with opportunities to grow your career in a supportive environment. Our team includes senior designers, user researchers, design technologists, and front-end engineers, as well as mentorship from Amazon’s broader design community. We invest in our team members to help them build unique and fulfilling careers.In this role, you’ll take a leadership position in setting research strategy and driving it across multiple products and domains. You’ll work closely with product managers, designers, engineers, and research peers to understand and address both known and unknown research needs. You’ll also design and conduct research activities, applying your expertise in research methods and best practices while embracing a nimble, creative, and pragmatic approach. This position allows you to push the boundaries of user research within an Agile product development environment, significantly impacting our business by informing and shaping a new collection of products and services.Key job responsibilities- Apply expertise in Human Factors, cognitive science, and experimental design to lead research initiatives that inform the design of advanced, complex experiences. - Help product teams and leadership define the right research questions to ask. - Proactively identify user needs and problems, initiating the research process to develop high-quality research plans and actionable insights. - Define and execute research methods tailored to the problem, including field research, lab studies, remote testing, biometric testing, and A/B tests. - Analyze primary and secondary data to provide focused, insightful, and actionable findings. - Translate insights into measurable customer experience outcomes aligned with business goals. - Collaborate with partners to design innovative end-to-end solutions, iterating and testing until goals are achieved or hypotheses are refined. - Communicate complex concepts clearly and persuasively to different audiences and levels of the organization. - Advance knowledge management frameworks to inform decision-making and prioritize investments.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAmazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.Experience DesignAFT’s Experience Design team shapes and simplifies the fulfillment center experience by delivering inclusive solutions that work for everyone, from the screen interface to the larger ecosystem in which our products are used. BASIC QUALIFICATIONS- 6+ years of proven success leading customer focused research projects resulting in the delivery of world-class experiences with measurable business impact.- A BS or equivalent degree in Cognitive or Experimental Psychology, Human Factors, or equivalent.- Hands-on experience with a full range of Human Factors methods and tools, including allocation of function and biometric assessment.- Broad UX research and analysis skills, (e.g., designing, conducting, and analyzing data generated though a range of research methods.)- Advanced knowledge of statistical methods.- A portfolio demonstrating past work experience and deliverables (e.g., study plans, reports). ...

The Sr. Workplace Health and Safety (WHS) Reliability, Maintenance and Engineering (RME) Program Manager will provide direct support and partnership to one or more of the North America Reliability & Maintenance Engineering regions or programs. In addition to supporting RME from an execution standpoint, this role will also be responsible for engaging, collaborating and partnering with technical subject matter experts (SMEs) within WHS, RME, and other functions (e.g. Operations, Ops Construction, Ops Engineering, Worldwide Engineering, Research & Development, Suppliers, Amazon Robotics, procurement, etc.) to continually improve network WHS standards and procedures. The Regional WHS Manager, NA RME supports both the field in program execution but also is a technical program manager role responsible for managing RME related NA WHS programs (e.g. NA EHS procedures, processes, best practices, training, and network capital projects. The role also will own one or more of the RME safety processes, such as RME Safety Questions and Concerns, Technician Safety Week and Marketing, RME Technical Safety Teams, Metrics, Fall Hazard Engineering program, RME Safety Training, etc.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Key job responsibilitiesThis role must have demonstrated skills in: Partnering with stakeholders to drive Safety Ownership, customer obsession, excel at WHS regulatory research, data analytics, and document technical writing.· Develop a deep working relationship and partnership with RME and WHS stakeholders for the region(s) that you directly support.· Establish Incident Investigation, escalation and reporting structures within your area of responsibility to ensure timely notification and collaboration on root cause analysis and controls are delivered.· Ensure field and leadership concerns are promptly addressed or escalated to applicable stakeholder’s/support teams at the site, regional or network level.· Ensure network alerts and actions are effectively communicated, sites have the ability to ask questions to gain further clarification, and establish methods for tracking completion.· Review incidents to determine which require WHS Alerts or RME Safety Network Actions and drive the site RME and EHS teams to develop content through the WHS Communications process.· Partner with equipment OEMs, Ops Engineering, WWE, RME, EHS Engineering, etc. on equipment related incidents where design or retrofits may be necessary across multiple business units.· Become a SME in Amazon’s Contract Risk Management (CRM) program, and ensure site RME teams are executing on contractor induction by engaging with site teams and with third party service providers in your region(s) to ensure compliance with regulatory and amazon WHS policy, assist with incident investigations, and assist in clarifying Amazon policy.· Partner with all stakeholders to continuously improve NA WHS program requirements (programs, standards, training, etc.) related to RME.· Support the RME Leadership in improving our Technicians engagement and involvement in order to have strong ownership, bias for action in escalating safety issues, task creep, stop work authority, and peer review related safety programs.· Use Safety Climate Network (SCN) results to deep dive into RME culture and engagement as it relates to safety to identify gaps and partner with RME leadership to drive actions to improve the overall safety culture.· Maintain and utilize the RME Portal for safety related communications.· Support the WHS governance and compliance organizations to evaluate regulatory misses for network corrective action related to RME.· Stay attuned to changing regulations and internal WHS performance to change policies when required.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's Degree in Safety, Engineering, or related field- Must possess a minimum of 5+ years' work experience in Safety, Engineering, Reliability, or related field. ...

At AWS, we’re looking to hire a Sr. Workforce Scheduler to be part of the AWS Support Engineering Community Support Workforce Management team. The Scheduler will lead and manage end to end scheduling life cycle and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internally.Key job responsibilities* Regularly generate schedules to maximize resource efficiency* Statistical knowledge and experience with forecasting techniques* Ensure that work shifts are updated on a timely basis with Operations* Manage (approve/reject) time offs based on shrink goals* Track and update NPTs (Site wide meetings, 1:1 meetings, trainings) so we have visibility into future staffing and can identify gaps and risks.* Manage shift swap requests (approve / reject)* Analyze various scheduling factors to determine optimal schedules and provide recommendations to staff* Maintain intra-day performance and hygiene reports* Maintain data integrity in WFM systems* Manage shift bids as needed and assist managers with data to volunteer engineers on preferred shifts* Inform operations and the broader WFM team of changes in incoming contact patterns* Manage site-wide Holidays by analyzing incoming demand and making necessary staffing adjustments* Real-time communication with WFM and operations when call outs or changes are needed* Send reports related to the performance of each site, including shrinkage, occupancy, and key performance indicators* Assist key stakeholders from all sites in achieving shared objectives by building and maintaining strong relationshipsA day in the lifeAs a Sr. Workforce Scheduler in the workforce management team, my primary responsibility is to optimize and plan the work schedules of employees to ensure that the company's resources are utilized efficiently and effectively. Each day brings new challenges and tasks that require me to stay organized, detail-oriented, and adaptable. My day is dynamic and involves various aspects of workforce management. From analyzing data to creating schedules, collaborating with colleagues, and addressing scheduling issues, I play a crucial role in ensuring that the company's workforce is efficiently utilized and employees have a positive experience.About the teamWe are team of workforce schedulers and part of wider Workforce management (WFM) function. We support Operations team to strategically allocate people and resources, track attendance and comply with constantly changing workplace laws and regulations. Our primary objective is to understand business rhythm using historical data and trends to predict future staffing needs and then create schedules that best fit the forecasted model and automatically tracks employee time and attendance.Mission Statement“Providing support and guidance to operations on staff scheduling to ensure we have right engineer available with the right skill at the right time.”About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Knowledge of workforce management principles and strategies, and tools such as IEX or Aspect ...

We are looking for data-driven Account Managers to seek out new growth opportunities for Global Mile. Join and help us solve real-world problems, streamline inefficiencies, and provide logistics support for our Sellers.This role indexes on a sales and business development background to successfully grow, develop and retain Fulfilled by Amazon (FBA) Sellers with a high degree of customer obsession. Account Managers will be talking with L/XL Sellers on a daily basis and developing pipeline management plans based on bold onboarding and conversion goals. This role works in a high-volume, fast-paced environment with cross-functional teams, globally.Key job responsibilities- Recruit and manage a diverse portfolio of FBA Sellers for Global Mile’s suite of logistics services to meet or exceed sales targets (Sellers launched, volume, revenue, etc.)- Identify opportunities for account growth by having a thorough understanding of Amazon’s diversified service offerings- Program management responsibilities geared improve and build upon the Seller experience- Proactively consult with FBA Sellers to understand their supply chain needs through solutions-based selling- Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings- Ownership of Account Management activities including forecasting, operational troubleshooting, seller education, etc, which may include tracking and analyzing metrics to measure Seller Experience and business performance- Ownership of operational requirements related to onboarding new sellers to Global Mile (e.g. raising tickets internally, ad hoc tasks, etc.)A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamFormed in 2020, the US Account Management Team within Global Mile works closely with FBA sellers providing onboarding support, operational insights, and direction for new and existing logistics products & services. Our objective over the next few years is to scale our global supply chain program for FBA Sellers and deliver a logistics experience they love.BASIC QUALIFICATIONS- Bachelor's degree- 1+ years of professional or military experience- Experience and track record of exceeding sales goals- Experience in selling nascent products/services into new markets- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools- Knowledge of Microsoft Office products and applications ...

Join Amazon's dynamic environment as a Supply Chain Manager with a Network Capacity Background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a Strategic Supply Chain Manager with a Network Capacity Background, you'll take end-to-end ownership of operations, emphasizing capacity planning, logistics optimization, network design, and analysis of operational efficiency.In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.Key job responsibilities• Lead strategic initiatives related to network capacity within Amazon's various business units.• Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network.• Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations.• Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.• Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations.• Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.• Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.• Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery.• Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization.• Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.BASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 2+ years of program or project management experience, with a focus on network capacity.- Experience using data and metrics to drive improvements in network capacity processes.- Intermediate knowledge of MS Excel (vlookups, pivot tables at minimum) and familiarity of SQL. ...

Join Amazon's dynamic environment as a Supply Chain Manager with a Network Capacity Background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a Strategic Supply Chain Manager with a Network Capacity Background, you'll take end-to-end ownership of operations, emphasizing capacity planning, logistics optimization, network design, and analysis of operational efficiency.In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.Key job responsibilities- Lead strategic initiatives related to network capacity within Amazon's various business units.- Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network.- Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations.- Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.- Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations.- Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.- Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.- Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery.- Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization.- Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Experience using data and metrics to determine and drive improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 3+ years of program or project management experience, with a focus on network capacity. ...

Are you looking to become a leader in operations strategy for a Fortune 100 company? Amazon is looking for leaders in the space of Network Design & Planning, Supply Chain, Customer Service, Customer Returns, Inventory Planning and Transportation. We need leaders capable of breaking down and solving complex problems for the benefit of over 120 million customers.Amazon is seeking a Supply Chain Manager to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience in our North American transportation network. Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide.As a Supply Chain Manager on the Planning Team, this role will analyze the delivery performance across the North American transportation network, identify improvement opportunities and then take business improvement programs from inception to successful implementation. This involves but is not limited to building stakeholder relationships, addressing transportation network design, and developing innovative programs that drive improvements in our transportation processes.Key job responsibilities- Aligning transportation needs and network design across multiple programs and carriers.- Cooperating and influencing internal and external process stakeholders- Implementing of cross-functional process changes in a matrix organization- Articulating clear business and technical requirements to affect process changesA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamNA Transportation Outbound Execution, more commonly referred to as Network Planning, manages the design and connectivity of the network, flow and capacities for carriers, 3P carrier relationships and optimization of OB transportation from the Fulfillment Center (FC). We support launching new processes and technologies to optimize the network and execute creative solutions to accommodate future needs of North American Customer Fulfillment (NACF) and transportation. Network Planning works cross functionally with all carriers, both internal and external, to ensure the daily execution of volume flow and the connectivity in the network allows for optimal DEA, speed and transportation cost. NA Trans, as an organization, serves as a ‘steward of the network,’ working to ensure all decisions on transportation capacity and carriers is in the best interest of Amazon as a whole and works to breakdown silos amongst teams.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree in supply chain management, operations, engineering, analytics or related field- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon is seeking a Supply Chain Manager in the US Delivery Speed Organization for Outbound Transportation. Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers within the U.S. As a Supply Chain Manager, for Outbound Transportation, you will be responsible for planning, implementing, and evaluating transportation projects and initiatives, ensuring efficient and effective transportation services for our organization. Your role will involve collaborating with cross-functional teams, and overseeing the day-to-day operations of transportation programs. If you have a passion for transportation, excellent organizational and leadership skills, and the ability to drive strategic initiatives, we encourage you to apply. Our team is specifically responsible for forecasting, improving, and educating leadership on "speed of delivery" that our customers experience. Key job responsibilities - Develop and implement transportation programs and initiatives in line with the organization's strategic goals and objectives - Collaborate with cross-functional teams to identify transportation needs and develop innovative solutions to improve transportation efficiency and effectiveness - Monitor and analyze transportation data, trends, and performance metrics to identify areas for improvement and make data-driven recommendations - Articulate business and technical requirements to effect process changes - Stay updated on emerging trends, technologies, and best practices in transportation management, and incorporate them into program strategiesA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon is seeking an industry proven and detail oriented Supply Chain Manager to oversee Supplier Development Engineers and support supplier sourcing for our Material Handle Equipment (MHE) Automation program. Successful candidates are natural self-starters who have prior experience in the integrated automation project life cycle, contract manufacturing, change management, and system supplier and/or technology sourcing. Our Supply Chain Manager must be agile with the ability to quickly adapt strategies, plans and solutions in response to dynamic business requirements. They also must be comfortable interfacing and driving various functional teams and individuals at all levels of the organization. Open minds, customer focus, innovation empowerment, advanced technologies, team first mindset, and individual drive to enable the team to deliver the most advanced and cost effective MHE automation solutions globally. Key job responsibilities- Develop and manage relationships with our key suppliers and business partners to enable and support project execution.- Review supplier designs and proposals to ensure that scope, pricing, and schedules support Amazon business needs.- Support consistent work package sourcing processes consistent with Amazon sourcing policies.- Facilitate suppliers’ understanding of Amazon global policies, equipment design standards, budget and cost targets, service and quality expectations.- Drive suppliers’ continuous improvement and value engineering in support of program’s performance metrics: quality, delivery, capacity, cost and safety.- Monitor suppliers’ supply chain, manufacturing, human capital with respect to overall program objectives.- Administer change management program that ensures program delivered per supporting commercial agreement with focus on cost, quality, and schedule objectives.- Develop alternate sourcing strategies to optimize costs and ensure continuity of supply.- Position requires 20% travelBASIC QUALIFICATIONS- 2+ years of program or project management experience- 2+ years of working cross functionally with tech and non-tech teams experience- 2+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Join Amazon's dynamic environment as a Supply Chain Manager with a Network Capacity Background, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a Strategic Supply Chain Manager with a Network Capacity Background, you'll take end-to-end ownership of operations, emphasizing capacity planning, logistics optimization, network design, and analysis of operational efficiency.In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.Key job responsibilities- Lead strategic initiatives related to network capacity within Amazon's various business units.- Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network.- Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations.- Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.- Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations.- Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.- Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.- Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery.- Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization.- Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.About the teamThe Amazon Extra Large (AMXL) supply chain team is looking for an experienced leader with a strong record of achieving results, to create and execute our worldwide supply chain. AMXL obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture to customers’ homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed.We are seeking an experienced leader for an exciting opportunity to work in the last mile delivery space to drive forecasting, capacity planning and launching new last mile delivery operations. In this role you will deal with ambiguity, identify problem statements and develop innovative solutions to improve Customer Experience, reduce cost and create a best in class home delivery network.AMXL obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture to customers’ homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Logistics (AMZL) Topology Planning is looking for a Supply Chain Manager, North America (NA) Topology Planning who has experience in analytical skills, supply chain knowledge, and technology experience to join our team. In this position, the individual will own mid to long term topology strategy, short and long term build plan management, and topology optimization engine for AMZL delivery stations planning. This position requires working with multiple stakeholders across various supply chain functions like North America transportation, engineering, launch, finance, operations, sales and operation planning. This role is a high visibility role as it requires regular interaction with leadership team and involves in critical decision making. In this position, the Senior Supply Chain Manager, NA Topology Planning develops and implements ideas to drive continuous improvement by simplifying the process, creating additional value, and driving automation.Key job responsibilities - Own mid-term topology strategy in operations planning and monthly topology planning cycles - Build plan management and network portfolio management- Build and improve topology optimization engine for Amazon delivery station planning - Work with multiple stakeholders across various supply chain functions like outbound transportation, engineering, launch, finance, operations, sales and operation planning - Develop and implement ideas to drive continuous improvement by simplifying the process, creating additional value, and driving automation - Identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion - Deliver end-to-end technology and operations projects, working through obstacles along the way- Communicate expectations and requirements equally well with business and technology teams- Write well-reasoned and data-driven proposals- Perform data analysis and utilize problem-solving skills to work through difficult challengeBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Logistics (AMZL) Topology Planning is looking for a Supply Chain Manager, North America (NA) who has experience in analytical skills, supply chain knowledge, and technology experience to join our team. In this position, the individual will own mid to long term topology strategy, short and long term build plan management, and topology optimization engine for AMZL delivery stations planning. This position requires working with multiple stakeholders across various supply chain functions like North America transportation, engineering, launch, finance, operations, sales and operation planning. This role is a high visibility requiring regular interaction with leadership team and involves critical 1-way door decision making. In this position, the Senior Supply Chain Manager, NA Topology Planning develops and implements ideas to drive continuous improvement by simplifying the process, creating additional value, and driving automation.Key job responsibilities - Own mid-term topology strategy in operations planning and monthly topology planning cycles - Build plan management and network portfolio management- Build and improve topology optimization engine for Amazon delivery station planning - Work with multiple stakeholders across various supply chain functions like outbound transportation, engineering, launch, finance, operations, sales and operation planning - Develop and implement ideas to drive continuous improvement by simplifying the process, creating additional value, and driving automation - Identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion - Deliver end-to-end technology and operations projects, working through obstacles along the way- Communicate expectations and requirements equally well with business and technology teams- Write well-reasoned and data-driven proposals- Perform data analysis and utilize problem-solving skills to work through difficult challengeBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Logistics (AMZL) is looking for a self-driven Supply Chain Manager to lead supply chain set ups and vendor program management for innovative new equipment projects in our last mile delivery stations, partnering with our Process Engineering team. You'll work to deliver improved safety, ergonomics, productivity, and cost to the last mile through your work!Key job responsibilitieso Lead Supply Chain readiness for assigned Process Engineering projects which deliver safety, ergonomic and productivity benefits to the network working across vendors o Enable pilot efforts by introducing new vendor options, improving vendor turnaround times, ensuring clarity on design ownership, driving on-time feedback on design and cost opportunities and rapidly solving supply chain issues o Secure deployment readiness by partnering with vendors to prepare feedstock, long-lead items and production capacities on schedule and debottleneck deployment challenges due to supply chain, if any by creating alternative options and elevating for decisions o Drive network deployment via triggering on-time ordering, tracking delivery and partnering with site, third-party logistic providers and vendor resources addressing any feedback o Deliver cost improvements to meet project Return on Investment (ROI) by identifying vendor pricing opportunities, design improvements and process optimizationo Align appropriate warranty and spare stock needs by partnering with Process Engineering and vendors to ensure quality and cost effective after sales supportAbout the teamAMZL Supply Chain team owns the supply chain set-up and readiness for all new programs and products across categories (equipment, fixtures consumables etc.). We bring AMZL's ambitious goals to life by partnering with a wide set of stakeholders in Process Engineering, WHS, Design, Operations and Procurement. We program manage vendors during the design, deployment, and change management stages. We partner internally and externally to deliver program milestones, cost, quality and sustainability. BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Amazon Logistics aims to leverage optimization techniques and data analysis to innovate a last mile delivery network. Last Mile seeks a Supply Chain Manager, Capacity Planning to lead in the space of capacity planning across traditional and crowd sourced delivery service and sort models. Responsibilities: - Leading end-to-end network initiatives involving multiple stakeholders. - Developing the network strategy for new initiatives - Analyzing data on upstream connections using SQL, Tableau, and Excel - Defining metrics to measure and monitor supply chain performance, inbound flows and transportation metrics - Interacting with and influencing field operations leaders. - Working with Research Scientists and Data Engineers to develop planning models to optimize for cost while meeting capacity needs. - Working with technology teams and product managers to develop new tools and systems to support the growth of the business.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

Join Amazon's dynamic environment as a Supply Chain Manager, where you will play a crucial role in shaping and optimizing various facets of our operations, concentrating on optimizing and managing the flow of goods, information, or services within the supply chain network. We have exciting opportunities across different business units, each seeking a skilled professional to lead strategic initiatives and drive process improvements, with a specific focus on network capacity and the physical flow of goods or services within the supply chain network. As a Strategic Supply Chain Manager, you'll take end-to-end ownership of capacity planning, logistics optimization, network design, and analysis of operational efficiency.In this role, you will collaborate with cross-functional teams, including Business, Operations, Supply Chain, Product, Finance, and more. Utilize your analytical prowess to identify opportunities for operational improvements, implement scalable systems, and drive automation to enhance efficiency, with a particular focus on optimizing the physical flow and operations within the supply chain network. Whether you're managing network capacity initiatives, overseeing cross-functional programs, or focusing on strategic projects, your impact will be visible, ongoing, and contribute directly to our commitment to being the most customer-centric company on earth.Key job responsibilities- Lead strategic initiatives related to network planning within Amazon's various business units.- Concentrate on optimizing and managing the flow of goods, information, or services within the supply chain network.- Balance supply and demand, assess and improve the efficiency of distribution networks, warehouses, or logistics operations.- Analyze and synthesize data to identify opportunities for enhancing customer experiences and operational efficiency in network capacity.- Define metrics, develop program management mechanisms, and invent/simplify processes to drive decision-making in complex network capacity situations.- Collaborate with stakeholders across different functions, influencing and facilitating agreements to achieve shared network capacity goals.- Manage cross-functional network capacity initiatives, ensuring continuous improvement and adherence to lean philosophy at scale.- Own a portfolio of cross-functional programs related to network capacity, driving performance improvement and efficiency in project delivery.- Identify and deliver operational improvement opportunities in network capacity, focusing on inventory management, logistics strategy, and transportation optimization.- Monitor and optimize key network capacity metrics to ensure the smooth flow of goods or services through the supply chain network.BASIC QUALIFICATIONS- 3+ years of supply chain experience- Bachelor's degree- Master's degree- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. ...

Amazon seller fulfillment service drives the Selling On Amazon business and develops solutions that enable millions of sellers around the world to sell on Amazon's Marketplaces. Sellers on Amazon vary from individuals, who manually manage their businesses, to high-volume enterprises with IT staff that wish to develop real-time machine-to-machine software integration between their back-end systems and Amazon.We are looking for a Support Engineer who requires to solve critical problems for products about seller fulfillment service and its large suite of software applications and services. Your solutions will affect our worldwide customers and sellers directly! High Impact production issues often require coordination between multiple Development, Product and Support teams, so you get to experience a breadth of impact with various groups. We are a team that cares about your work-life balance, while challenging you to solve problems at Amazon scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing software issues in production, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code, updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. You should be detail oriented, have English verbal and written communication skills, strong organizational skills, work closely with business and technical stakeholders to delivery desired results. You should be able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You are able to identify problems before they happen and implement solutions that detect and prevent outages. You have ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.BASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems- Experience in agile/scrum or related collaborative workflow- Experience troubleshooting and documenting findings ...

Amazon is seeking a Senior Quality Manager, Continuous Improvement (CI) Initiatives to work with the North America Surface Transportation (NAST) team. The NAST ACES team is a regionally dispersed group of operational leaders driving process stabilization, standardization and continuous improvement for the NAST Network. This team is essential to establish best in class network performance across all performance paths, accelerate implementation of technology advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the NAST network. As we continue to rapidly grow our yard footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements. The team will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts, building and region, by driving standard operating procedures to deliver strong performance.The team will also work closely with PE, Benchmarking and Quality teams within NAST ACES to identify and define the input metrics for each of the process paths to prioritize and channel resources to address gaps in these input metrics.As a Senior Quality Manager, CI Initiatives, you will be responsible for identifying the opportunities across all process paths in your yards, prioritizing the improvement opportunities and partnering with NAST stakeholders to successfully execute.This role requires either Green or Black Belt Lean Six Sigma certification and an ability to demonstrate ownership within your process path performance, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across the NAST network. The ideal candidate is someone experienced with leading Lean initiative and Kaizen trainings across a variety of groups and teams, including developing and implementing cross functional based programming to improve and optimize the overall group.This role will require up to 50% travel to the various NAST yards across the continental United States.Key job responsibilitiesKey job responsibilities• Leads Lean initiative training and Kaizen focused network improvement• Evaluate performance objectives and metrics across the NAST yards to proactively identify process improvement opportunities within your assigned process path• Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfillment process• Partner with operational leaders within Transportation Operations Management (TOM)/ Fulfillment Center (FC) to execute implementation of process improvements driving stabilization and standardization• Deliver coaching and process path information to operational leaders within TOM as it relates to your respective process paths to support reduction of variation in process standards and knowledge gaps• Execute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations• Work with cross-functional teams such as Benchmarking, Learning, Quality and TOM Operations to deliver development projects• Ability to travel up to 50% of the time to NAST yards across the continental United StatesBasic qualifications• Green or Black Belt Lean Six Sigma certification• Experience leading Lean initiative trainings/Kaizens • 5+ years of program or project management experience• 5+ years of supply chain experience• Experience using data and metrics to determine and drive improvements• Experience owning program strategy, end to end delivery, and communicating results to senior leadership• Bachelor's degreePreferred qualifications• 2+ years of driving process improvements experience• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldBASIC QUALIFICATIONS- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- 5+ years of program or project management experience- Green or Black Belt Lean Six Sigma certification ...