Bellevue

The REALM Team is looking for a System Dev Engineer who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. The Systems Dev Engineer will be specializing in application support of WW Amazon transportation systems. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Python, Java, and Perl), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.Key job responsibilities* As a System Development Engineer you will:* Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements* Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions* Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS* Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools* Build tools and automations to optimize the system, simplify processes, etc.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...

Are you looking for a challenge? Would you like to use your engineering background to join the team supporting software applications that improve the global workplace? We're looking for talented and driven individuals to join us.Your problem resolving skill have a direct impact on people and will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You should have expert knowledge in large scale distributed system design and engineering best practices. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.Key job responsibilitiesPrimary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.BASIC QUALIFICATIONS- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...

Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We are building some of the largest and most complex distributed systems in the world, and we need world class people to help us implement and operate them.We provide organizations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more.The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.We have high standards for our computer systems as well as our employees: our systems are highly secure, highly reliable, highly available, and should function at massive scale; our employees are super smart, driven to serve customers, and fun to work with. We are looking for a System Development Engineer to join our energetic, fast-moving and passionate team. This is an opportunity to build and operate systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. We are looking for someone who can build on existing services and architectures, and is excited to create new automated solutions.This position is perfect for you if you:* Would like to gain a deeper understanding of AWS Support Applications services, capabilities, and functionality.* Are interested in creating tools and automation that enable engineers to be as “hands-off” as possible.* Have a “Think Big” mentality that empowers you to think outside of the box.* Regularly seek simple ways to approach complex issue or processes.You will have the opportunity to:* Explore the inner workings of Support Applications that our customers use and how they communicates with other AWS services.* Engage other AWS engineers world-wide to deploy, configure, and troubleshoot 150+ services.* Express your creative, innovative ideas to make our team even more awesome!* Provide invaluable support to the U.S. Intelligence Community.We want our service to be as autonomous as possible, and that can only be done by having bright engineers who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.Successful candidates will join an elite engineering team, and innovate to replace operational tasks with scripts and code. If you are a talented, detail-oriented and enthusiastic professional who is passionate about providing exemplary customer service, eager to learn new technologies and have a desire to support the critical work of the U.S. Intelligence Community, this position is for you!A day in the lifeOn a “typical” day, Amazon Dedicated Cloud engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applyingBASIC QUALIFICATIONS- Experience in automating, deploying, and supporting infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Come change the way the world sees the cloud! Amazon WorkSpaces is a managed desktop computing service in the cloud. Amazon WorkSpaces allows customers to easily provision cloud-based desktops that allow end-users to access the documents, applications and resources they need with the device of their choice, including laptops, iPad, Kindle Fire, Android tablets, and zero clients. With a few clicks in the AWS Management Console, customers can provision a high-quality cloud desktop experience (for Windows or Linux) for any number of users at a cost that is highly competitive with traditional desktops and half the cost of most virtual desktop infrastructure (VDI) solutions.We are looking for cross platform systems development engineers who are passionate about building, maintaining, and automating the systems that underpin the robust WorkSpaces-fleet system. On any given day, we use Python, Lambda, DynamoDB, CloudFormation, PowerShell as well as other public AWS services and a host of Amazon-internal tools. We don’t expect you to be an expert in, or necessarily even be familiar with, all of the technologies listed above, but we do expect you to be excited to learn about them! In this role you’ll help WorkSpaces-Fleet expand into new regions, remove development friction, and collaborate with a team of Systems Developers to help shape the future for the next generation of services to help customers reduce the mean-time-to manage their WorkSpaces. You’ll apply your creative and critical problem solving skills to develop and run multi-tenant at massive scale services.Here is what we are looking for in terms of basic qualifications:· BS in Computer Science or related discipline, or equivalent work experience.· 5 years of industry experience managing large scale software application products.· At least 5 years of experience in managing a heterogenous environment with experience to support variety of operating systems (Windows & Linux).· At least 5 years of systems debugging skills and incident management response skills· At least 5 years of scripting experience using PowerShell, Shell Scripting and Python· At least 5 years of experience managing end users in large scale IT environment with exposure to all aspects of IT life cycle.Preferred Qualifications A System Development Engineer in WorkSpaces will:- Develop infrastructure-as-code software to stand-up large, distributed services with Security and Operational Best Practices in mind.- Design fault tolerance and disaster recovery solutions- Solid understanding of OS Internals for Windows and Linux. For example: Troubleshooting hibernate / resume failures.- Experience with life cycle management of different applications on end user devices.- Experience with managing virtual desktop infrastructure- Network / DNS configuration and troubleshooting.- Active Directory integration with different flavors of Linux(Desired)- Good understanding of Active Directory and other identity providers such as Jump cloud, Azure Entra.- Experience with managing end device management tools such as SCCM / Intune.- Expertise with Python, Bash, PowerShell for Automation - Experience managing large scale infrastructure using SSM / Ansible / Chef / Puppet for patching- Good understanding on different package managers in different flavors of Linux, pros & Cons.- Experience with CI / CD pipelines - Understanding about different Certificates and their usage (Desired).- Expertise with step functions, lambda, EC2 compute, EBS, AWS VPC, Cloud Watch, SSM and general awareness on rest of the AWS Technologies. Experience with embracing different AWS technologies in real world scenarios is highly desired. WorkSpaces is changing the way that people use computers - come help us make history! About UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirements: Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.Kuiper Productivity Engineering (KPE) is seeking a motivated and autonomous builder to deliver results to our customers. This is a hands-on position where your daily activities will range from strategic planning to new system development to supporting the customers that depend on our services. Deliver consistent, well-defined results in an agile systems development workflow. To succeed in this role, you will deliver reliable, scalable, controlled working environments built on AWS. Key job responsibilities- Collaborate directly with customers to understand their unique use cases and implement tailored solutions- Develop automation to streamline upgrades and testing of Tier-1 services- Implement and improve observability measures across the team's infrastructure- Lead, refine, and automate the upgrade process for services like Atlassian and Nextcloud- Manage File Storage solutions- Implement and maintain Infrastructure as Code (IaC) practices for all managed systems- Design, develop, and maintain CI/CD pipelines to streamline deployment and updates- Apply DevOps best practices to improve system reliability, scalability, and security- Troubleshoot complex issues across various platforms and services- Collaborate with cross-functional teams to align infrastructure improvements with business needs- Stay current with emerging technologies and industry trends in system administration and DevOps- Document processes, configurations, and system architectures- Mentor junior team members in system administration and DevOps practices- Participate in on-call rotations to ensure 24/7 system availability and supportA day in the lifeIn this role, you will function as a DevOps Engineer. You will operate and support the team's services, as well as developing automation for upgrades/patching/testing, and enhance observability of the systems. You will work with stakeholders and senior engineers to design and develop custom solutions and integrations between tools and other services in a secure manner.About the teamKPE builds and operates the core productivity solutions supporting Kuiper’s operations and engagements with business partners. Our services set the example for operational excellence and invisibly scale as the business grows, while maintaining the highest standards of security and regulatory compliance. We innovate on behalf of our customers to automate and simplify their workflows, enabling them to focus on high-value activities.BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes- Experience in automating, deploying, and supporting large-scale infrastructure ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.The Kuiper Devices & Systems (KDS) team manages client and server devices, including physical, virtual, and cloud systems, to ensure compliance, security, and productivity for all internal Kuiper devices. We work in a fast-paced environment where innovation and automation are key to scaling our operations and supporting Kuiper’s mission to connect the unconnected.We are seeking a highly skilled and motivated System Development Engineer to join our team. The ideal candidate will have deep experience in Mobile Device Management (MDM), Client Fleet Management, and Microsoft Intune. In this role, you will focus on designing, implementing, and maintaining the systems and tools required to manage and secure a diverse fleet of client devices. You will also play a pivotal role in driving automation, scalability, and operational excellence.Key job responsibilities- MDM and Intune Expertise: Develop, deploy, and maintain mobile device management solutions using Intune and other MDM platforms to ensure compliance and security across a global device fleet.- Client Fleet Management: Implement scalable solutions for managing endpoints, including configuration management, patching, imaging, and reporting.- Automation: Create and maintain scripts and tools to automate device management tasks and improve operational efficiency.- Security Compliance: Collaborate with security teams to ensure device configurations comply with internal policies and industry standards (e.g., STIG, NIST).- Operational Excellence: Monitor and improve the health, performance, and reliability of device management systems, proactively identifying and resolving issues.- Stakeholder Collaboration: Work closely with cross-functional teams, including Networking, Identity Access Management, and Security, to deliver seamless device experiences.- Documentation: Develop and maintain comprehensive documentation, including SOPs, design documents, and operational runbooks.Due to the need to access certain federal controlled information, you must be a U.S. citizen for consideration.A day in the lifeThe Kuiper Devices & Systems (KDS) team manages a global fleet of devices, ensuring security, compliance, and performance. Daily tasks include monitoring fleet health, addressing incidents, deploying updates, and refining imaging and provisioning workflows. The team manages MDM solutions like Intune, enforces compliance policies, and collaborates with stakeholders to address dependencies. They prioritize security, conduct regular audits, and remediate vulnerabilities to meet standards like FIPS and NIST. Focused on continuous improvement, the team enhances processes, documents workflows, and explores new technologies to optimize device management and user experience.About the teamThe Kuiper Devices & Systems (KDS) team manages client and server devices, including physical, virtual, and cloud systems, to ensure compliance, security, and productivity for all internal Kuiper devices. We work in a fast-paced environment where innovation and automation are key to scaling our operations and supporting Kuiper’s mission to connect the unconnected.BASIC QUALIFICATIONS- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience automating and configuring systems using the Desired State Configuration (DSC) in a large enterprise environment ...

Amazon seller fulfillment service drives Amazon business and develops solutions that enable millions of sellers around the world to sell on Amazon's Marketplaces. Sellers on Amazon vary from individuals, who manually manage their businesses, to high-volume enterprises with IT staff that wish to develop real-time machine-to-machine software integration between their back-end systems and Amazon.Key job responsibilitiesOn a “typical” day, System development engineers will Dive Deep to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss new approaches to automate operational issues. You'll become a master in supporting our org's platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's remarkable growth. You will measure your success and it will be visible.This position is perfect for you if you’re interested in creating tools and automation so that engineers can be as hands-off as possible. We want our service to be as autonomous as possible, and that can only be done by having bright individuals who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes ...

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AIS’ Supply Chain’s Manufacturing, Transportation, and Reverse Operations team is seeking a Technical Infrastructure Program Manager (TIPM) to help drive the hardware fulfillment and execution of AWS’ new availability and local zones. This role offers opportunity to work on cutting-edge new region launches and opportunity to solve/manage complex challenges tied to Global Cloud Computing. As a TIPM, you will lead and drive complex hardware execution activities needed for AWS’ new availability and local zones. You will be responsible for driving the fulfillment of all the networking and service hardware needed for new availability and local zone sites by actively collaborating with other supply chain and onsite data center teams. These new sites will be of various build types and will be launching in various places around the world. You will work cross-functionally with all organizational levels and groups to drive the hardware fulfillment of these new sites. Some of your key stakeholders will be manufacturing, logistics, trade and compliance, procurement, region services, and engineering teams. You must have excellent program management and critical thinking skills that help to properly identify and mitigate operational risk. Excellent written and verbal communication skills are essential as you will be responsible for communicating with and to a broad group of stakeholders at various levels of leadership. You must have a proven track record of successful operational execution & show the ability to deliver effectively in ambiguous situations with compressed timelines. You also must possess a working knowledge of data center technologies and supply chain management practices/processes. Key job responsibilities* Manage the fulfillment and launch of multiple availability and local zones simultaneously by executing needed actions with cross functional stakeholders. * Communicate fulfillment status updates to various project stakeholders, including team members and leadership which will include synthesizing a multitude of issues and actions into a clear, concise and focused message. * Collaborate and engage team members from across all functions to enable new sites. Typical functions include Planning, Supply Chain, Logistics, Regional DC Teams, Trade, etc.* Understand and proactively flag risk for upcoming new availability and local zone launches to various internal stakeholders and leadership (ex. supply issues, tight manufacturing capacity, etc.) * Manage dependencies and the interfaces between launches and negotiate the trade-offs as needed with business stakeholders About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of technical infrastructure management experience- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds ...

At Amazon, we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon’s Reliability, Maintenance, and Engineering organization (RME) is hiring a Technical Infrastructure Program Manager focused on Design, Operational Integrity, Optimization, and Reliability of HVAC systems. This individual will initiate and manage multiple programs and projects using effective time management skills and personal impact to drive complex activities across the organization. The Technical Infrastructure Program Manager supports all Amazon fulfillment business units and site types. This role will drive continuous improvement of HVAC systems and actively participate in the design and implementation of Improvement Strategies. The goal is to increase efficiency, uptime, and provide support to operational areas with an emphasis on short- and long-term reliability improvements.This role requires a dynamic individual who can independently manage complex technical programs, lead cross-functional teams, and drive our commitment to sustainability and operational excellence. Teamwork is an absolute must to accomplish our goals. You must be able to work within a team while both depending on, and driving others to accomplish goals for our customers. The candidate will lead with influence and work with internal teams as well as external suppliers, vendors, and consultants including utilities, manufacturers and contractors to align priorities and ensure the delivery of key milestones.The successful candidate will be a subject matter expert in their field, and possess a HVAC design, construction, or reliability maintenance background, coupled with an understanding of project/construction management. This individual will be relied upon to provide technical expertise to remote customers who need technical, operational, and commercial support. This position will require proficiency in the principles of airflow distribution, a deep knowledge of HVAC sequence of operations strategies and an understanding of building codes and standards across multiple geographies. This person will be able to undertake the challenges of sophisticated equipment platforms and demonstrate their ability to think broadly and strategically in aligning building equipment with the larger objectives of the business. Key job responsibilities• Develop, execute, and manage programs focused on the implementation of sustainable HVAC and mechanical system solutions across different business units.• Work independently to successfully deliver program goals, seeking guidance as needed and making connections to the right people or technologies as required.• Oversee the delivery of capital projects related to the HVAC, from scoping and design to construction and commissioning.• Collaborate closely with internal and external stakeholders, including technology providers, internal customers, business stakeholders, and vendors, to deliver complex/cross-functional projects.• Identify and drive improvements in HVAC and mechanical systems to increase energy efficiency, reduce environmental impact, and enhance performance.• Provide technical leadership on HVAC and mechanical system design, installation, operation, and maintenance.• Lead cross-functional teams, manage resources, and maintain project schedules and budgets.• Monitor, evaluate, and report on the performance and efficiency of HVAC systems.• Stay up to date with the latest sustainable technologies and industry trends and ensure compliance with relevant regulations and standards.• Review engineering designs & drawings, inspection and maintenance documentation and perform vendor audit for reliability, safety and regulatory compliance.• Develop, implement, and support preventative and predictive maintenance strategies for new and existing equipment.• Participate in/lead Root Cause Failure Analysis (RCFA) to identify root causes of complex and/or repetitive problems and put in place executable corrective actions.• Provide support for hazard evaluations and risk assessments to comply with applicable OSHA, EPA, and International Building Code requirements or methodologies.• Develop, monitor and refine asset maintenance strategies promoting value-added preventive maintenance tasks.• Analyze operational data, KPIs, OEE, etc. to identify gaps and areas of potential improvement.• Actively participate in design and implementation of Asset Improvement Strategies for systems to improve production and uptime.• Lead discussions to handle concerns and Requests for Information (RFIs). This will require technical knowledge, resourcefulness to navigate through internal and external resources, and a focus on customer satisfaction.• Travel up to 75%A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Bachelor’s Degree in an engineering or relevant technical discipline.- A minimum of 3 years of experience in a HVAC design, asset management, operations, or reliability maintenance role in manufacturing, industrial warehouse, or commercial building environment.- Experience in managing multiple programs or projects, using effective time management skills and personal impact to drive complex activities across the organization.- Experience in design, operation or maintenance of mechanical HVAC systems, including Roof Top Units (RTU), CRAC systems, HVLS fans, exhaust fans, and other air quality and comfort control equipment.- Understanding of psychometrics, thermodynamics, heat transfer, and fluid dynamic processes and their relation to HVAC related applications.- Familiarity with building and or process heating/cooling load calculations to derive HVAC equipment specifications.- Familiarity with safety standards and regulatory requirements including international building code (IBC), National Electric Code (NEC), ASME, NFPA, and ASHRAE.- Experience, preferably in a supervisory, construction or project management role, in the installation of utilities and infrastructure in new construction and existing buildings.- Strong analytical and problem-solving skills.- High capability to adapt to tight deadlines, heavy workloads, frequent changes in priorities, and changes in the business environment. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.If you want to tackle complex multi-dimensional problems in countries where Amazon has little to no presence and deliver a solution autonomously, then continue reading. The Ground Infra Service team defines and manage the delivery of Kuiper ground infrastructure globally. We facilitate the collaboration and communication across the owners to build ground capacity through Ground Gateway Terminals (GGT) and the necessary infrastructures for when the business needs them. For the service launch and planned service expansions this translates to 450+ sites across 60+ countries needed by 2030. We work backward from the need by date dictated by service launch/expansion to develop unique project plans. These plans are 2-5 years long and we guide the owners to progress/resolve their technical and non-technical issues to meet milestones deadline. The owners expand across a dozen orgs and several VPs including Legal, Regulations, BizOps, Finance, Network engineering, Ground systems, Entities, Global trade, Operations, Supply chain, Government services, IT and Digital services, Licensing, and Security. We also report the progress and escalate/ask for help when deadlines cannot be met and share insights to business impact of such delays. Not only we deliver these sites but we also own their financial health and ensure we stay on budget and support country level P&Ls profitability. Key job responsibilities- Developing country strategy to provide ground capacity for service launch/expansion. - Tracking Gateways delivery health and holding owners across a dozen teams accountable and escalating when risk arises. - Managing finances of each site- Coordinating legal entities and proper licenses for each site- Effectively navigating operational complexities in different countries, many of which Amazon has no presence in, that have language and cultural barriers. - Communicating the progress and challenges within the working team and during VP level MBRs. - Up to 25% of travel to regions is required. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeChecking milestone activities statusStrategizing with regional teams on gateways delivery Writing country entry docsReporting regional progress for MBR Thinking Big about ways to deliver ground infra more efficiently Analyzing cost data to identify savings opportunities Partnering with BizOps to unlock their revenue targetsCollaborating with engineering teams to develop tools and products that advances ground infra deploymentAbout the teamWe are the glue that brings all components of Kuiper ground infrastructure together. We harmonize discord through constructive dialogue and focus on consistent delivery through standard processes. We operate with autonomy and prioritize life balance to ensure we always operate at our highest level. We acknowledge the ambiguity of our space and welcome taking calculated risks. We always succeed or learn how to succeed. BASIC QUALIFICATIONS- 3+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Alexa Availability is seeking a Technical Program Manager (TPM) to drive its Operational Readiness Review program and Availability program for highly critical Alexa services. The TPM will contribute in maintaining and improving Alexa's availability which in turn improves the Alexa customer experience.Key job responsibilitiesIn this role you will be responsible for continuously improving our established operational readiness review and availability program.The right candidate will enjoy finding solutions to hard problems, possess a strong technical program management background, will have demonstrated experience leading large programs with a well-rounded technical background in software development and cloud infrastructure. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.About the teamThe Alexa Availability team is the proactive and reactive availability system builder team serving the many services that power the Alexa experience. We build systems that detect, mitigate, and prevent issues from occurring while reducing friction for teams to build new features in Alexa.BASIC QUALIFICATIONS- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Amazon is committed to building a sustainable business for our employees, customers and communities. From leading The Climate Pledge to our goal of Net Zero Carbon by 2040, Amazon has consistently driven industry change. Deploying a fleet of 100,000 electric delivery vehicles is one of major ways we’re making a difference.The Technical Program Manager, Electrical Engineering for Amazon Logistics Global Fleet and Product (GFP) team will lead the technical system design for the fleet of Amazon Electric Vehicle’s (EV) charging infrastructure. The Technical Program Manager, Electrical Engineering will help the team focus on developing complex and scalable electrical design solutions, integrating new technology and ensuring adaptability of future technology. The team partners with internal and external teams in engineering, design and construction, utility management, safety, and operations.In this role, the Technical Program Manager, Electrical Engineering will support engineering design for all EV charging infrastructure in the US and Canada, leading and improving programs on reliability, maintenance, renewable energy, and scalability. The individual will have 10+ years of experience in the electrical industry, and a professional understanding of electrical design principles, code compliance, and proficiency in installation and testing requirements.**Travel expectations will be approximately 25% Key job responsibilities- Develop and iterate EV charging infrastructure electrical system designs, standards and processes- Work individually or as a team leader to facilitate the system design of new and retrofit facilities from concept through design approval and launch- Act as technical expert on electrical system designs- Advise on strategies and present periodic updates to senior Managers and Directors- Monitor and manage key vendor relationships to ensure contracted resources deliver work meeting time and quality targets, removing roadblocks, and addressing under-performance issues- Create and maintain design standards; train/coach external teams and other staff as needed- Streamline processes to eliminate unnecessary work and create predictable process paths- Support engineering design and cost reviews of EV charging systems- Collaborate with partners and stakeholders such as Design, Reliability, Safety- Build partnerships to develop next-generation engineering solutions- Simultaneously manage multiple projects and tasks while effectively influencing, negotiating, and communicating with internal and external business partners, contractors and vendors- Solve complex, technical problems with simple, innovative, and practical solutions- Work with stakeholders to define program scope, assign responsibilities, identify appropriate resources needed, and develop milestones to ensure timely completion of programsBASIC QUALIFICATIONS- 3+ years of technical product or program management experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- 2+ years of working directly with engineering teams experience ...

Do you want to play a crucial role in the future of Amazon's retail business by building data analysis systems that enable data driven decision-making at the largest scale possible?The Promise team sets the expectation of when customers’ items will arrive. The delivery promises we make are key drivers of customer behavior and influence the short and long-term profitability of Amazon’s global retail business. We serve as the interface between customer expectations and Amazon's industry-leading fulfillment capabilities. We are part of the Supply Chain Optimization Technology (SCOT) Group that develops and manages systems that optimize inventory acquisition and placement, so products are available for fast delivery. (For more information on SCOT, see this short video: http://bit.ly/amazon-scot.) Successful members of the Promise team are customer obsessed, flexible, and collaborative team players who enjoy working across functions and organizations to solve problems and get results. They ask hard questions and build solutions that provide the critical business insights needed to influence decision-making across retail and operations teams. They find timely answers buried in large data sets and complex systems, identify root causes, and get their hands dirty building data systems and sharing insight.The Promise Insights team is seeking a Technical Program Manager to drive cross-team collaboration for root causing and remediating direct customer-facing issues. You will work directly with Business Intelligence Engineers and Software Engineers to understand the data and the underlying system architecture in order to explain both the What and the Why for behavior customers are experiencing. You will respond directly to VPs and SVPs with analysis and action items (generally from multiple teams) and then track and drive completion of action items that will improve future CX. As such, writing ability is extremely important for this role. Key job responsibilities- Develop and maintain realistic schedules allowing the teams to perform agile design, development, testing, and execute frictionless production launch. Ensure there is continuous buy-in and commitment from all participating teams, and that internal slowdowns, incidents, and other impactful events are communicated in a timely fashion.- Negotiate with product and engineering teams to align funding and scheduling of the associated technical work to fit the timeline. Build a staffing schedule, propose and secure temporary funding if needed. Align the milestones of the schedule with schedules that teams participating in the program can commit to. Modify the timeline as necessary.- Proactively monitor and interview team leaders for risks and handle changes early. Create proposals to work around limitations, negotiate the final schedule with program owners, including up to S-team leadership.- Create mechanisms for recurring schedule check-ins. Determine and surface risks, and secure committed mitigation strategies. Cast a broad net to ensure that milestone rollouts are not conflicting with parallel programs. Serve as first point of contact to external program stakeholders, provide timely and proactive updates, and create compelling and accurate narratives describing what is being built, when, for what reason, and with what expected outcomes. Maintain documentation and momentum. Answer high level technical questions about business requirements or integration requirements from internal or external stakeholders.About the teamPromise Insights team manages various critical services for customer delivery promise to improve our ability to analyze, understand, forecast, and modify promise behavior with a predictable result. The team owns the Promise data pipeline which captures relevant data from Promise services; Promise Analytics Platform and Web tools like Promise Viewer provide meaningful insights to stakeholders (PMTs, RSs, BIEs, Economists, and SDEs) for data-driven decision-making. We also use that data to run simulations to help answer business-critical questions; e.g., what is the impact on delivery promises and Amazon business if we had infinite inventory in every warehouse? Simulation plays a key role in enabling teams to achieve their business goals by identifying and sizing opportunities for increased profitability through cost savings and customer experience improvements. Simulations also provide insight into promise speed variants and the factors that impact them.The team is currently focused on evolving our capabilities into platforms that can be used across the company as well as expanding our Tools to not just present existing data, but to analyze that data against other systems to preemptively answer questions around what caused deviations in expected behavior.BASIC QUALIFICATIONS- 3+ years of technical product or program management experience- 2+ years of software development experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience writing high-level summaries for review at the Executive level. ...

As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support teams span across the globe and implement innovative cloud computing solutions and solve technical problems. AWS is deeply committed to leading the web services marketplace, and one of the key measures of success is to support the vibrant community of developers who consume our products and services. To support this, the AWS Intelligent Knowledge Experience & Tech team plays a vital role in creating knowledge content for our AWS support team and our customers. Amazon Web Services Customer Support (CS) has an opening for a Technical Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining high-quality knowledge base content to enable the customer support team to resolve customer issues. Our dynamic department requires the content team to be organized and responsive to emerging situations and products that require content support. You will work with internal groups to identify and document processes, procedures, and customer responses. You will explain complex information and processes in a clear and concise manner and work with the CS teams to ensure the accuracy of articles you publish. You will play a significant role in the development of a successful and effective global AWS Support team. Key job responsibilitiesThe primary responsibilities for a Technical Writer include: · Write and edit internal-user knowledge center content describing policies and procedures that support AWS CS. · Write and edit knowledge center content used to communicate with external customers to resolve issues. · Collaborate with the AWS CS operations team to optimize and maintain internal and external content, while maintaining a high bar for quality. · Work directly with CS operations and other internal teams ensure accurate and timely delivery of knowledge center articles to support emerging issues. · Work collaboratively with internal stakeholders to define sustainable processes to create and publish knowledge center content. · Create, and maintain knowledge center articles and external communication used by a global internal audience with varying skill levels. · Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS. · Manage all aspects of the documentation process—from planning to content maintenance.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS - Bachelor’s degree from an accredited university or have equivalent industry or military experience. - 5+ years of experience as a technical editor or writer of technical documentation. - Experience applying and updating style guides for multiple audience types. - Experience working in Content Management Systems and structured authoring environments. ...

Amazon’s Transportation Operations team is seeking a highly skilled and motivated Transportation Lead Specialist to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in transportation and excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- Ability to pull data from numerous databases (using Excel, Access, SQL (Structured Query Language) and/or other data management systems) and to perform ad hoc reporting and analysis as needed.- Perform leadership functions for the team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day.- Develop performance metrics to assist with driving business results.- Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.- Calls will be monitored and recorded for training and compliance purposes.”BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

Are you inspired by simplifying complex problems and workflows for your customers? Amazon Supply Chain Optimization Technologies (SCOT) works on some of the world’s most complex supply chain challenges, at Amazon scale. Within SCOT’s Optimal Sourcing Systems team, our tools enable retail vendors to manage their Amazon purchasing and inbound shipping interactions through multiple applications servicing our vendor community. We are raising the bar on vendor experience and need a talented, passionate UX Designer to create innovative new solutions, along with optimizations for existing vendor processes and workflows, helping to shape what’s next for our global supply chain ecosystem.A UX Designer in this organization determines where to simplify or extend solutions for the best outcome. They will drive the use of best practices and learn to influence and force multiply across all of Amazon supply chain and retail organizations. This role needs to be capable of operating autonomously in partnering with product stakeholders from supply chain-focused teams across global marketplaces to research, define requirements and design solutions for difficult problems across the end-to-end vendor supply chain experience. To be successful in this role you must be a critical, inventive thinker with proven expertise solving difficult design problems, have strong attention to detail, excitement for understanding and using data, and an ability to communicate your recommended solutions effectively. Key job responsibilities- Analyze customer problems through data and research to inform and design solutions with measurable impact.- Work closely with product and business teams to develop use cases and high-level requirements, and successfully partner with cross-functional UX peers to build seamless experiences that work backwards from users.- Independently deliver UX solutions. Work through ambiguity, adapting your approach to meet the needs of multiple stakeholders, with consideration for technical feasibility.- Quickly and iteratively create journey maps, flows, prototypes, and mockups as needed to effectively conceptualize and communicate the right detail for the audience.- Present and defend design recommendations to partners, stakeholders, and senior leadership for review, feedback, and approval; write effectively to communicate design rationales and benefits to Amazon customers.- Develop and maintain detailed user-interface and interaction specifications.- Partner with technology teams to ensure we leverage the scale offered by our platform without compromising on core experience principles.- Measure the success and effectiveness of the experiences you’re designing.- Demonstrate leadership in design thinking, including critiquing, providing design feedback, and conducting retros & research that can influence engineering team decisions to enable optimal solutions for our users.About the teamYou will join a strong, cross-functional team of product managers, business intelligence engineers, scientists, UX designers and software development engineers to build vendor experiences that maximize the efficiency and effectiveness of supply chain operations to meet Amazon’s business goals and to make our customers happy.BASIC QUALIFICATIONS- 3+ years of design experience- 3+ years of delivering design solutions as a UX designer or interaction designer experience- Have an available online portfolio- Experience in design, prototyping and research tools including Figma and UserTesting ...

AWS Kumo is a fast-growing, agile and collaborative team of technologists with diverse backgrounds from all parts of the globe including United States, Canada, South Africa, Australia, and other geographies. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges. We own critical cloud services used by all AWS customers to build, optimize, manage, and operate at scale. Our broad portfolio of services includes AWS Managed Services (AMS), AWS Health, Trusted Advisor, Well-Architected, re:Post, Recommendations & Insights, Self-service Automation, Support Center, next generation Routing, and more, as well as all the internal tooling used by our global support organization to provide exceptional customer engagement. Kumo’s product portfolio includes AI/GenAI to build the next generational experiences for customers, predicatively recommend solutions and proactively solves customer problems. We are a critical area of growth for Amazon where you’ll be involved in all aspects of the software development lifecycle from research to ideation, and you will invent the next innovation working collaboratively with leaders across Kumo to bring them to life. You will own the architectural design and implementation of highly impactful AWS product offerings, and utilize your full range of technical, research, customer and software development skills. We're looking for a talented, passionate User Experience designer to join our team. The ideal candidate is comfortable with complexity and solving hard problems. They have experience in enterprise products and have strong ideation skills, holistic systems thinking, deep attention to detail, with a passion for making difficult tasks into simple delightful experiences. In this role, this UX designer will work closely with Product and Engineering partners. Collaboration and product ownership is essential, as well as being a great communicator, who can tame ambiguity and align with stakeholders. Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1.Key job responsibilitiesCreate user-centered designs by understanding business requirements, voice of the customer, user journeys, customer feedback, and usability findings. * Quickly and iteratively create user flows, wireframes, prototypes, high fidelity mockups and detailed UI and visual design specifications * Collaborate with Product and Engineering teams, as well as business stakeholders and executive leadership. * Utilize and adhere to design guidelines and standardization across all of the team's products. * Incorporate customer feedback, technical constraints, and usability findings into design. * Develop and maintain detailed information architecture and design specifications. * Be resourceful and creative to overcome obstacles and turn challenges into opportunities.A day in the lifeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 5+ years of design experience- 3+ years of delivering design solutions as a UX designer or interaction designer experience- Have an available online portfolio ...

AWS Kumo is a fast-growing, agile and collaborative team of technologists with diverse backgrounds from all parts of the globe including United States, Canada, South Africa, Australia, and other geographies. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges. We own critical cloud services used by all AWS customers to build, optimize, manage, and operate at scale. Our broad portfolio of services includes AWS Managed Services (AMS), AWS Health, Trusted Advisor, Well-Architected, re:Post, Recommendations & Insights, Self-service Automation, Support Center, next generation Routing, and more, as well as all the internal tooling used by our global AWS support organization to provide exceptional customer engagement. Kumo’s product portfolio integrates AI/GenAI to provide the next generation of experiences for customers, predictively recommending solutions and proactively solving customer problems.The AWS Kumo UX team is looking for a highly experienced and motivated mixed-methods UX researcher to raise the bar on UX research at Amazon. This role will be responsible for designing and conducting UX research primarily in the early stages of the design and product cycle, with particular focus on generative research to understand user needs, customer journey mapping, understanding pain points with existing solutions, and evaluation of early concepts and prototypes. Key job responsibilities-Conduct generative and evaluative research using appropriate qualitative and quantitative methods to produce actionable insights-Synthesize research insights and distill them into compelling narratives that frame problems, illuminate the customer needs, and lead to relevant and actionable ideation spaces-Guide cross-functional partners on the execution of research studies and the delivery of results-Advocate for innovative ideas that will delight our customers, building cross-functional alignment and driving decision-making-Present research findings and recommendations to stakeholders across varied levelsAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS-7+ years conducting UX research, across a variety of development life cycle stages-Master’s degree and/or PhD in psychology, cognitive science, human factors, HCI or similar-Skilled in generative and evaluative research methods, both qualitative and quantitative-Excellent written communication, presentation and interpersonal skills ...

Welcome to the Worldwide Returns, ReCommerce, (WWR&R) organization at Amazon.com. We aspire to achieve zero cost of returns and zero product waste through innovative new liquidation channels, optimizing our existing channels, donating the right products to people in need, and reducing our reliance on recycling.Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business key performance metrics with laser focus.As a Vendor Manager on the US Liquidations Business Team, you will be the primary point of contact for your assigned external liquidation vendor partners. You will monitor incoming vendor disputes to process, monitor escalations or inquiries from vendors or operations sites and resolve, and review accounts receivable tables to ensure vendors are paying within terms. You will also identify continuous improvement projects to work on to reduce costs, increase recovery, or invent and simplify our business. You will also have the opportunity to work cross-functionally across external vendors and internal operations, ACES, product, tech and finance teams. Lastly, you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to both business and external vendors.Key job responsibilities- Be the primary POC for assigned liquidation vendors to handle escalations and regular business inquires.- Review accounts receivable tables and work with the vendors to resolve any discrepancies or ensure payment is received within contractual terms.- Input FLARE system business rule restrictions or mapping for the liquidations namespaces.- Update or execute contracts within Amazon’s contract central system.- Be able to rule SQL queries in Hubble to run reports related to ship method, removals or other inquires.- Own one of the team’s standard work programs such as disputes, accounts receivable, data management/queries or contracts and identify ways to streamline or simplify the work for the team and vendors.- Report out on WBR on metrics for your area of responsibility.- Identify continuous improvement projects that reduce costs, increase recovery or simplify the program on behalf of our customers.- Be capable in external communication with vendors to find win/win solutions.- Work cross-functionally with Product Owners, Tech, Business, Finance, Product Safety, Legal, ACES and Operations partners.**Please note that 50% travel is required for this role**.A day in the lifeYou will get the opportunity to work cross-functionally with ReLo Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) buyers of Amazon and FBA Seller liquidation quality product. Your work is dynamic in nature, works at scale across the network, and has both standard work and proactive projects. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.BASIC QUALIFICATIONS- 3+ years of with Excel experience- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience- Bachelor's degree, or 3+ years of professional or military experience- Experience with financial analysis and P&L ownership ...

Amazon Transportation collectively represents some of the most critical components of Amazon’s first-class transportation network. This organization oversees all global middle and last mile products, spanning B2B and B2C, critical partners, enterprise and SMB customers across numerous teams. This includes – but is not limited to – Amazon Shipping, Amazon Freight, Amazon Relay, Amazon Freight Partners, Amazon Flex, Amazon Hub, Amazon Hub Delivery and delivery service partner. Everything we do is aimed at further delighting our customers, partners and employees with faster, cheaper and more efficient means of shipping and receiving packages. Creative Garage (CG) is the central creative team supporting the portfolio of global transportation products across Amazon Transportation. The team focuses on building brand awareness, recognition, acquisition and engagement with global transportation brands through the human stories behind logistics. The team builds and owns the global brands and the creative expression of these brands throughout the customer journey. We work closely with global marketing and customer insights partners to test and learn creative, ensuring our design solutions resonate with the target audience. We have high standards and strive to continuously raise the bar across all creative elements.The Art Director will have a passion for creative development and execution. The ideal candidate is a hands-on, experienced, and versatile creative who turns business goals and creative vision into world-class designs. They will have a proven understanding of creative and design, and an ability to develop scalable design systems for our product portfolio. They will develop a strong knowledge of Amazon and Amazon Transportation products, brand guidelines, and design tenets. This person thrives as a research-driven designer, loves collaborating with business stakeholders to understand customer pain-points and excels in creating exceptional storytelling solutions for our customers. They will design engaging, omni-channel visual content, including but not limited to: marketing campaigns, sales collateral, and in-person event experiences. They have experience synthesizing complex concepts into simple storytelling that resonates with customers. They will have a high degree of ownership and integrity; they will be strong problem solvers with the ability to think critically. They must be willing to continuously learn and keep up with the latest trends.Key job responsibilities• Skilled at art direction, brand development, image curation, visual storytelling, layout, form and color.• Manage campaign art direction end-to-end (from concept to production) across mediums including digital, social, OOH, on-platform ads, direct mail, collateral, external partnerships, experiential, and more.• Develop and strengthen brand assets, including style and usage guides, across multiple and diverse categories, look to understand and translate data into insights that inform creative conceptual development• Establish mechanisms and audit work to maintain consistent brand standards across all customer-facing touch points of marketing programs• Present concepts and work to stakeholders and cross-functional partners, including senior management up to VP level• Write, develop and work from creative briefs to translate marketing strategies to creative execution.• Employs sound critical thinking & problem-solving approaches, comes to the table with solutions.• Establish and maintain a high creative bar of excellence.• Comfortable taking ownership in an ambiguous environment.• Demonstrates a command of creative methods, tools, communication, and presentation skills.• Builds trust, respect, and credibility with stakeholders, management, peers, and executives.• Engages in active listening and gathers diverse perspectives, knowing when and where to provide sometimes divergent perspective.• Works collaboratively with the creative operations team to deliver projects on time and on budget.• Identify emerging culture/design trends and digital innovations• Works with a global marketing team across NA, UK and EU, localizing where necessary.About the teamWe call ourselves the Creative Garage. We are an internal creative studio, built to centrally support the global transportation org. We believe creatives working with other creatives on a central team provides a stronger, more collaborative and inclusive work environment; more career growth opportunities; and results in stronger creative solutions for our customers. We make logistics human and love telling the stories of those that make the supply chain work. Most importantly, we make awesome creative and have fun doing it. Come join our team. We look forward to meeting you.BASIC QUALIFICATIONS- 5+ years of design experience- Have an available online portfolio- Experience working with agile development teams (agile/scrum/kanban)- Knowledge of branding guidelines and corporate identity, visual design, print and digital layout design- Experience in Adobe Creative Suite applications, with high proficiency in Adobe Illustrator, Photoshop, InDesign, and Acrobat using macOS ...