Everett

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched anddelivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with ourcustomers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS• High School or equivalent diploma• Previous experience in Customer Service• Ability to effectively prioritize work time to ensure efficiency• Experience with Windows Operating Systems and Microsoft Outlook• Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities- Assist in the composition and maintenance of SOP's in a rapidly changing startup environment- Mentor, lead and develop a team of technicians with a focus on Safety, People, Quality, Planning and Sustainability everyday- Analyze inventory location reports to improve data integrity with negative inventory, duplicate locations, unavailable locations and inaccurate inventory quantities - Provide direction to inventory personnel in day to day solutions to systematic issues - Work with engineering to disposition stagnant and obsolete inventory - Work with process planning to maintain accurate unit of measure issues - Eliminate inventory issues by supporting inventory personnel in day to day system issues- Perform random audits to validate shelf-life storage, inventory accuracy, kit auditing process, traceability and unique locations - Interface with receiving, outbound coordinators, quality, planners, procurement, and other related departments to resolve problems relative to inventory accuracy - Work with material management and quality to resolve traceability issues - Responsible for maintaining the integrity of material that is return to stock - Maintain integrity of all inventory locations- Perform adjustments to Inventory to support finance requirements- Daily receiving of material to stock new inventoryA day in the lifeWe’re hiring a Lead Process Technician who will leverage their logistical, analytical, and manufacturing knowledge to support Project Kuiper by working with engineers and quality to maintain the integrity of the material life cycle. In this role you’ll function as the focal point for inventory transactions in support of Systems Applications and Products (SAP) testing requirements and perform physical and cycle counts of inventory. You’ll also identify areas for improvement, perform root cause analysis of escapes and missed targets, and use data to drive process improvements, identify blockers, and provide solutions.BASIC QUALIFICATIONS- High school diploma or equivalency certificate- 2+ years of experience in an inventory or analytical role- 2+ years of experience working with SAP/ERP systems- Ability to lift 50 pounds unassisted- Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position- Ability to work all required shift hours, including overtime, and weekends, as needed- Expected shift start is 6 AM to 9 AM, shifts may change or vary due to business need ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.Key job responsibilities- Assist in the composition and maintenance of SOP's in a rapidly changing startup environment- Mentor, lead and develop a team of technicians with a focus on Safety, People, Quality, Planning and Sustainability everyday- Analyze inventory location reports to improve data integrity with negative inventory, duplicate locations, unavailable locations and inaccurate inventory quantities - Provide direction to inventory personnel in day to day solutions to systematic issues - Work with engineering to disposition stagnant and obsolete inventory - Work with process planning to maintain accurate unit of measure issues - Eliminate inventory issues by supporting inventory personnel in day to day system issues- Perform random audits to validate shelf-life storage, inventory accuracy, kit auditing process, traceability and unique locations - Interface with receiving, outbound coordinators, quality, planners, procurement, and other related departments to resolve problems relative to inventory accuracy - Work with material management and quality to resolve traceability issues - Responsible for maintaining the integrity of material that is return to stock - Maintain integrity of all inventory locations- Perform adjustments to Inventory to support finance requirements- Daily receiving of material to stock new inventoryA day in the lifeWe’re hiring a Lead Technician who will leverage their logistical, analytical, and manufacturing knowledge to support Project Kuiper by working with engineers and quality to maintain the integrity of the material life cycle. In this role you’ll function as the focal point for inventory transactions in support of Systems Applications and Products (SAP) testing requirements and perform physical and cycle counts of inventory. You’ll also identify areas for improvement, perform root cause analysis of escapes and missed targets, and use data to drive process improvements, identify blockers, and provide solutions.BASIC QUALIFICATIONS- High school diploma or equivalency certificate- 2+ years of experience in an inventory or analytical role- 2+ years of experience working with SAP/ERP systems- Ability to lift 50 pounds unassisted- Lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching, and carrying are generally required to perform the functions of this position- Ability to work all required shift hours, including overtime, and weekends, as needed- Expected shift start is 12 PM to 3 PM but shifts may change due to business needs ...