Amazon obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture in customers homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. We are currently in the process of building out a network of rural stations which consolidate the delivery of both large items as well as the smaller packages and leverage differentiated models for final mile transportation in order to serve geographies with less customer density in a cost efficient manner.
The transportation network encompasses all of the operations required to deliver worldwide shipments to and from our fulfillment centers and third party partners through a network of transportation service providers. Role will have financial ownership and contract management responsibilities as well.
Are you the type of person who possesses an entrepreneurial drive, seeking to create, develop and integrate innovative solutions to deliver world class service to the customers?
This role requires working with multiple business and technical teams across the company to manage the operations, drive continuous improvement and enhance carrier performance. Must be effective in influencing leadership across retail leadership, customer service operations, technology teams, multiple carrier partners and senior leadership. Cross-team coordination, project management, effective verbal/written communication and executive presentation skills are essential.
As a Delivery Execution Manager, you will have the opportunity to lead and develop your own team of Amazon On Road Leads; one of your main focuses will be motivating, mentoring, and coaching your team.
You will be responsible for engaging your team to maintain the highest levels of safety, quality, attendance, Delivery Service Partner (DSP) performance and engagement. To achieve this, managers are expected to provide their associates with the tools, knowledge and training needed for success as well as keenly drive productivity and efficiency through data-driven decisions and analytical problem-solving.
Key responsibilities and Job Elements:
- Developing centralized scalable processes for the management of DSPs in a new business model
- Supporting all safety programs and DOT compliance to ensure a safe work environment for all On Road Leads, DSP’s and Delivery Associates (DA)· Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
- Partnering with the AMXL Delivery Station (XLDS) management team to establish and maintain quality control standards
- Proactively identifying and leading process improvement initiatives and Lean tools
- Building and executing productivity plans by reviewing volume forecasts, determining capacity requirements, and partnering with other Managers to offset volume fluctuations
- Leading and developing a team of Amazon On Road Leads
- Communicating policies to DSPs, DAs, XLDS teams and On Road Leads while acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
- Ensuring procedures are followed for building security and product loss prevention
- Creating, managing, and supporting recognition and communication programs
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.