Senior Financial Analyst FP&A, Selling Partner Support

At Amazon, we are passionate about helping customers. We are insightful, influential, inquisitive, and analytical. We collaborate globally, celebrate and leverage diverse perspectives, and support our peers to excel both at work and away from work. We are Selling Partner Support, integral partners to the WW Amazon Store supporting Selling Partners anywhere on Earth.

Selling Partner Support provides world class help to solve individual Selling Partner problems. But they also dig up root causes to prevent future problems from happening to other Sellers. If you too have a knack for applying local learnings to drive WW and long-lasting improvements on behalf of Selling Partners, you will be right at home with us. If you thrive in simplifying the complex, deriving insights from numbers, and enabling your team to move thoughtfully and quickly forward, we’re the team for you.

If you have a passion for elevating your business team’s ability to deliver on key goals with a high bar for cost efficiency while balancing the quality of support, look no further and join our team!

The Selling Partner Support Finance team is looking for its Senior Financial Analyst FP&A. In this role, you will be partnering with our Selling Partner Support Global Footprint team, focusing specifically on the Outsource portion of the operation. This role will partner directly with outsource leadership, who are responsible for handling over half of all volume that comes from our Selling Partners while balancing speed, cost, and quality. Our outsource operation spans across the globe, supporting an operation that runs 24x7 across 17 sites, 22 stores, and 21 languages.

The role is critical to ensure controllership in execution and collecting risk and opportunities and translate them in financial insights to business leaders and finance leadership. By joining us, you will have opportunities to interact with stakeholders at many levels all around the globe, deliver crisp and clear communication verbally and in writing, influence decision making, and apply your financial acumen to a wide variety of challenges. You will also have exposure to the core FP&A work across Selling Partner Experience, with VP-level visibility.


Key job responsibilities
- Perform Month end close related activities
- Execute monthly, quarterly, and ad-hoc reports related to Var. Cost, Fixed cost and HC for US Store and Americas region.
- Partner with WWCS FP&A team on Monthly and Quarterly close / planning activities.
- Prepare initial write up documents and presentations to Americas CS leadership.
- Be a key contributor and representative of Americas Finance team in cross CS projects.
- Drive continuous improvement and standardization of processes, including implementation of best practices and automation initiatives, collaborating with other teams.
- Gather risk and opportunities as well as Outlook and Dogs not barking to summarize Region and Store views before final review with Americas FP&A Manager.
- Use your Dive Deep skill to understand variable cost, metrics and others that impact US Store as well as AMERICAS region and drive to conclusions with FP&A Manager.

In this role, you will have to:
- Communicate and partner with finance and business peers and leaders
- Dive deep and help complex operational problems
- Quickly build credibility and trust with internal customers
- Demonstrate work ethic and strong desire to exceed expectations

About the team
The Americas Customer Service Finance team is looking for its Senior Financial Analyst FP&A.

In this role, you will be partnering with our CS FP&A, Operations, Capacity Planning, Human Resources, Operation Excellence teams to name a few. Our operations span from USA to Colombia, South Africa, Philippines … in total 8 countries as well as outsourcing partners across the world.

The FP&A role is critical to ensure controllership in execution and collecting risk and opportunities and translate them in financial insights to business leaders and finance leadership. By joining us, you will have opportunities to interact with stakeholders at many levels all around the globe, deliver crisp and clear communication verbally and in writing, influence decision making, and apply your financial acumen to a wide variety of challenges.