Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history? We may have a role for you…
Amazon Business (AB) teams drive the next wave of growth for our business, relentlessly innovating across a broad spectrum of functions including expanding our selection, offering competitive prices, improving world-class delivery, and providing exceptional value to our business customers. We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
In this role, you will work with AB3Ps Sales and Account Management teams and partner teams to achieve operational excellence across businesses processes, tools, reporting, and data. You will drive key deliverables that drive efficiencies to our Sales Teams in the US and Canada and growth for B2B Sellers. We are looking for a think big (outside the box) builder that wants to gain exceptional career experience, raise the bar, and work with a great team.
Key job responsibilities
• Develop and implement sales processes & mechanisms for sales teams, support teams, partner teams, and the broader organization.
• Manage the Salesforce CRM Platform as the administrator to include data hygiene, pipeline, lead management processes, lead distribution processes, account management processes, dashboards and reporting.
• Partner with 3P Technical CRM Team to drive automation of Salesforce processes, tools, and feature upgrades to increase sales process efficiency and maximize team effectiveness for customer relationships.
• Collaborate with partner organizations and leadership to identify business goals, key results needed to deliver on those goals, and close the gap on productivity barriers.
• Analyze sales data, seller trends, and Rep/AM performance data to create forecasts, reports, and provide key insights to drive business decisions.
• Own the execution of key components of planning, sales team mechanism tracking, performance against goals, and key performance indicators (KPIs).
• Manage interconnections between systems and ensuring accurate reporting and access to data-based insights.
• Familiar with key operational competencies like change management, continuous improvement, and risk management.
PREFERRED QUALIFICATIONS
• Master’s in Business Administration (MBA), Finance, Economics, Computer Science, Engineering, or related field.
• Experience managing one or more core operational domains like change management, continuous improvement, business management, risk management, or planning.
• Familiarity with AI tools in support of Sales processes, especially ones that can be used with Salesforce.
• Experience developing business analytics, data visualization, forecasts, models, reports, and/or presentations.
• Experience with Lean Six Sigma, Value Stream Mapping, Six Sigma Greenbelt, Scrum, PMP, or other operationally focused industry certifications.
A day in the life
Acting as the Chief Operations Officer for the Amazon Business sales team, you'll own key operational workstreams and serve as the Salesforce and systems administrator for the 3P organization. Streamline lead management, seller account distribution, and account management processes. Develop insightful reports and collaborate with product teams to support B2B requirements, launch new offerings, and optimize seller recruitment and account management. Drive efficiency and effectiveness across sales processes to empower account representatives and maximize seller success.
About the team
We are the Sales Strategy & Operations team for the AB 3P GTM (go to market) organization, focused on making Account Representatives (ARs) and Account Managers (AMs) more productive, sales processes more efficient, and maximizing the Amazon Seller experience. To deliver on this vision we do what it takes to make the sales processes better so that Account Representatives can focus on the Sellers and give them the best chance for success.
BASIC QUALIFICATIONS
- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
PREFERRED QUALIFICATIONS
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.