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Unlock the Future with Amazon Science!Calling all visionary minds passionate about the transformative power of machine learning! Amazon is seeking boundary-pushing graduate student scientists who can turn revolutionary theory into awe-inspiring reality. Join our team of visionary scientists and embark on a journey to revolutionize the field by harnessing the power of cutting-edge techniques in bayesian optimization, time series, multi-armed bandits and more. At Amazon, we don't just talk about innovation – we live and breathe it. You'll conducting research into the theory and application of deep reinforcement learning. You will work on some of the most difficult problems in the industry with some of the best product managers, scientists, and software engineers in the industry. You will propose and deploy solutions that will likely draw from a range of scientific areas such as supervised, semi-supervised and unsupervised learning, reinforcement learning, advanced statistical modeling, and graph models.Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated.Join us at the forefront of applied science, where your contributions will shape the future of AI and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology.Amazon has positions available for Machine Learning Applied Science Internships in, but not limited to Arlington, VA; Bellevue, WA; Boston, MA; New York, NY; Palo Alto, CA; San Diego, CA; Santa Clara, CA; Seattle, WA.Key job responsibilitiesWe are particularly interested in candidates with expertise in: Optimization, Programming/Scripting Languages, Statistics, Reinforcement Learning, Causal Inference, Large Language Models, Time Series, Graph Modeling, Supervised/Unsupervised Learning, Deep Learning, Predictive Modeling In this role, you will work alongside global experts to develop and implement novel, scalable algorithms and modeling techniques that advance the state-of-the-art in areas at the intersection of Reinforcement Learning and Optimization within Machine Learning. You will tackle challenging, groundbreaking research problems on production-scale data, with a focus on developing novel RL algorithms and applying them to complex, real-world challenges.The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment.A day in the life- Develop scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.- Design, development and evaluation of highly innovative ML models for solving complex business problems.- Research and apply the latest ML techniques and best practices from both academia and industry.- Think about customers and how to improve the customer delivery experience.- Use and analytical techniques to create scalable solutions for business problems. BASIC QUALIFICATIONS- Are enrolled in a PhD- Are 18 years of age or older- Work 40 hours/week minimum and commit to 12 week internship maximum- Can relocate to where the internship is based- Experience programming in Java, C++, Python or related language- Experience with one or more of the following: Optimization, Programming/Scripting Languages, Statistics, Reinforcement Learning, Causal Inference, Large Language Models, Time Series, Graph Modeling, Supervised/Unsupervised Learning, Deep Learning, Predictive Modeling ...

The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages.Key focus areas include:1. Task-Oriented Dialog Systems: Building reliable, scalable, and adaptive LLM-based agents for understanding intents, determining eligibilities, making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies.2. Lifelong Learning: Researching continuous learning approaches for injecting new domain knowledge while retaining the model's foundational abilities and prevent catastrophic forgetting.3. Agentic Systems: Developing a modular agentic framework to handle multi domain conversations through appropriate system abstractions.4. Complex Multi-turn Instruction Following: Identifying approaches to guarantee compliance with instructions that specify standard operating procedures for handling multi-turn complex scenarios.5. Inference-Time Adaptability: Researching inference-time scaling methods and improving in-context learning abilities of custom models to enable real-time adaptability to new features, actions, or bug fixes without solely relying on retraining.6. Context Adherence: Exploring methods to ground responses in specific customer attributes, account information, and behavioral data to prevent hallucinations and ensure high-fidelity responses.7. Policy Grounding: Investigating techniques to align bot behavior with evolving company policies by grounding on complex, unstructured policy documents, ensuring consistent and compliant actions.1. End to End Dialog Policy Optimization: Researching alignment approaches to optimize successful dialog completions.2. Scalable Evaluations: Developing automated approaches to evaluate quality of experience, and correctness of agentic resolutionsKey job responsibilities1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications.2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation.3. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms.4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamJoin our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.BASIC QUALIFICATIONS- Master's degree- 2+ years of building machine learning models or developing algorithms for business application experience ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfilment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.Amazon Robotics is seeking a talented and motivated Mechanical Engineering student to join our Hardware Development Engineering team for a Co-op assignment. The candidate will have the opportunity work with senior engineering staff on existing and new and existing tools, mechanisms, modules and systems. The ideal candidate has strong mechanical aptitude, enjoys problem solving and can potentially handle multiple parallel tasks. This position reports to a Hardware Development Engineer on the Amazon Robotics team. This role is a 6 month co-op to join AR full time (40 hours/week) from January to June 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities.Co-op Responsibilities:-Supporting field failure investigations through the CAPA process, identifying and implementing corrective and preventive actions-Supporting the standard work of the Quality, Reliability and Failure analysis team-Statistical analysis of field performance data and KPIs-Hardware root cause analysis in the labKey job responsibilitiesIn this role you will support the quality and reliability of Amazon Robotics products deployed across Amazon’s global operations. Partnering with development teams to drive lessons learned into new product designs, you will conduct analysis of field failures to identify product risks. You will collaborate with internal teams and customers to prioritize opportunities for product improvement and drive corrective and preventative actions.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Must be currently enrolled in and pursuing a Bachelor's (or higher) in an engineering discipline such as Electrical Engineering, Mechanical Engineering, Industrial Engineering, or similar- Strong problem-solving and debugging experience related to hardware, software, subsystems, and firmware- Experience in testing electronics and/or electro-mechanical products in a lab setting- Proficiency with Minitab, Word, Excel, PowerPoint, Access- Must have at least one semester/term/quarter of school left to complete after the end of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between January - June 2025- Graduation is December 2025 or later ...

We are seeking an exceptionally talented Acquisition Marketing Manager who can leverage digital expertise in planning, execution, and optimization of growth focused campaigns across our marketing channels. As a Marketing Manager, you’ll be responsible for optimizing and elevating our customer acquisition and engagement marketing for Amazon Photos. This role focuses on the development of paid marketing initiatives and subsequent execution. You will analyze channel performance, recommend strategy, and lead initiatives to grow and optimize the channel. You will manage and report ongoing performance and influence multiple stakeholders cross-functionally to drive optimizations that will help improve top of the funnel reach and output metrics of acquisition KPIs. The impact of this role is significant and broad, accounting for a large percentage of Photos KPIs. The successful candidate will have strong analytical skills, problem solving skills and a deep understanding of digital marketing measurement and attribution methodologies. The candidate will need to leverage their proven track record of leading as well as executing marketing initiatives, while managing to a paid media budget encompassing multiple marketplaces. In addition, ability to work with an analytics team, excellent written and verbal communication skills, and ability to understand overall marketing strategy is key. Experience in GTM initiatives and partnering with product teams will further drive success in this role.Key job responsibilities- Own the ongoing planning, optimization and execution of a subset of Amazon Photos paid marketing channels. This would include new channel assessments, bid optimization, display campaign optimizations, audience refinement, and campaign analysis - Create, implement, and lead optimizations on campaigns across multiple network channels (such as ADA, Meta, and leading DSPs)- Analyze and communicate marketing performance to stakeholders including key learnings and best practices - Work closely with Photos product marketing and product teams to support new feature launches and additional internal partnership opportunities - Partner with internal Amazon teams to advance measurement and understanding of ROI About the teamAmazon Photos helps consumers preserve and re-live their memories. The service comes with unlimited photo storage for Prime members and apps are available on iOS, Android, Web, Desktop, Fire Tablet & Fire TV. The service is also integrated into Alexa devices such as Echo Show and Echo Spot. Amazon Photos is the latest digital offering to consumers released on the heels of the Amazon Music and Amazon Video offerings. We have ambitious goals to scale growth and adoption of the service around the world and delight our customers with a great product. BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience building and optimizing multiple, simultaneous marketing campaigns- Experience managing or working within cross-functional marketing and creative teams ...

Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations?This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. The AWS Intelligence team is seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux, networking and general knowledge of cloud services. We need engineers who understand how to think big, and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible. In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available, performant, or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve, mitigate, or escalate the concerns in a timely manner.This is a shift work position. This team works 24/7 operations, and may require you to work some nights and/or weekends.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.A day in the lifeOn a typical day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.About the teamAbout UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+- 1-3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)- 1-3 years of experience with Networking (TCP/IP, DNS)- 1-3 years of experience with Troubleshooting / Support for technical IT issues- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to these questions and you'll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers experiences in ways we can't even image yet. We invent new improvements every day.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfilment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.Amazon Robotics is seeking a talented and motivated Mechanical Engineering student to join our Hardware Development Engineering team for a Co-op assignment. The candidate will have the opportunity work with senior engineering staff on existing and new and existing tools, mechanisms, modules and systems. The ideal candidate has strong mechanical aptitude, enjoys problem solving and can potentially handle multiple parallel tasks. This position reports to a Hardware Development Engineer on the Amazon Robotics team. This role is a 6 month co-op to join AR full time (40 hours/week) from January to June 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities.Co-op Responsibilities:· Work as part of an interdisciplinary team to design and analyze mechanisms, modules or systems· Model and detail solutions in hand sketches and SolidWorks· Analyze components and systems using standard tools including SolidWorks Simulation (FEA) as well as hand calculations· Participate in brainstorming sessions· Build models and prototypes· Conduct testing· Support staff writing ECO's, specifications and plans· Create GD&TA day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Must be currently enrolled in a Bachelor's degree or Master's degree in Mechanical Engineering, Industrial Engineering, or a similar degree- Must have at least one semester/term/quarter of school left to complete after the end of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between January - June 2025- Graduation is December 2025 or later ...

Unleash Your Potential as an AI TrailblazerAt Amazon, we're on a mission to revolutionize the way people discover and access information. Our Applied Science team is at the forefront of this endeavor, pushing the boundaries of recommender systems and information retrieval. We're seeking brilliant minds to join us as interns and contribute to the development of cutting-edge AI solutions that will shape the future of personalized experiences.As an Applied Science Intern focused on Recommender Systems and Information Retrieval in Machine Learning, you'll have the opportunity to work alongside renowned scientists and engineers, tackling complex challenges in areas such as deep learning, natural language processing, and large-scale distributed systems. Your contributions will directly impact the products and services used by millions of Amazon customers worldwide.Imagine a role where you immerse yourself in groundbreaking research, exploring novel machine learning models for product recommendations, personalized search, and information retrieval tasks. You'll leverage natural language processing and information retrieval techniques to unlock insights from vast repositories of unstructured data, fueling the next generation of AI applications. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated.Join us at the forefront of applied science, where your contributions will shape the future of AI and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for Machine Learning Applied Science Internships in, but not limited to Arlington, VA; Bellevue, WA; Boston, MA; New York, NY; Palo Alto, CA; San Diego, CA; Santa Clara, CA; Seattle, WA.Key job responsibilitiesWe are particularly interested in candidates with expertise in: Knowledge Graphs and Extraction, Programming/Scripting Languages, Time Series, Machine Learning, Natural Language Processing, Deep Learning,Neural Networks/GNNs, Large Language Models, Data Structures and Algorithms, Graph Modeling, Collaborative Filtering, Learning to Rank, Recommender SystemsIn this role, you'll collaborate with brilliant minds to develop innovative frameworks and tools that streamline the lifecycle of machine learning assets, from data to deployed models in areas at the intersection of Knowledge Management within Machine Learning. You will conduct groundbreaking research into emerging best practices and innovations in the field of ML operations, knowledge engineering, and information management, proposing novel approaches that could further enhance Amazon's machine learning capabilities.The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment.A day in the life- Design, implement, and experimentally evaluate new recommendation and search algorithms using large-scale datasets- Develop scalable data processing pipelines to ingest, clean, and featurize diverse data sources for model training- Conduct research into the latest advancements in recommender systems, information retrieval, and related machine learning domains- Collaborate with cross-functional teams to integrate your innovative solutions into production systems, impacting millions of Amazon customers worldwide- Communicate your findings through captivating presentations, technical documentation, and potential publications, sharing your knowledge with the global AI communityBASIC QUALIFICATIONS- Are enrolled in a PhD- Are 18 years of age or older- Work 40 hours/week minimum and commit to 12 week internship maximum- Can relocate to where the internship is based- Experience programming in Java, C++, Python or related language- Experience with one or more of the following: Knowledge Graphs and Extraction, Neural Networks/GNNs, Data Structures and Algorithms, Time Series, Machine Learning, Natural Language Processing, Deep Learning, Large Language Models, Graph Modeling, Knowledge Graphs and Extraction, Programming/Scripting Languages ...

The goal of the Americas Account Compliance team is to implement effective controls to ensure regulatory compliance while continuously improving the customer experience. We are expanding our team and seeking a dynamic candidate to drive our AML and customer experience initiatives while maintaining an optimal SX as we grow.The AML and Account Compliance Program Manager will be responsible for overseeing the expansion and enhancement of the organization's anti-money laundering (AML) program and compliance program as the business grows and evolves. The role also includes oversight of controls for the INFORM Consumers Act (for US customers) as well as oversight of tax compliance and other seller experience initiatives for the Americas. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The manager will work closely with compliance, risk, operations, and technology teams to ensure the AML program keeps pace with evolving business needs and regulatory requirements.Key job responsibilities• Develop and execute a comprehensive strategy to extend the organization's AML compliance framework in alignment with business objectives and regulatory expectations• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives and develop appropriate AML mitigations• Continuously develop and enhance the tax compliance and seller experience processes and controls for sellers in the Americas• Own the design and implementation of enhancements to AML customer due diligence, reporting capabilities, and overall SX• Oversee the development and deployment of new AML-related technologies, tools, and data sources• Establish AML policies, procedures, and training programs to support the expansion of the compliance framework• Manage AML-related projects, including resource planning, budgeting, and stakeholder communication• Provide strategic guidance and subject matter expertise to cross-functional teams on AML compliance matters• Report on the performance, initiatives, and ongoing enhancements of the AML program to senior management and the board of directorsAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent- Experience in program requirements definition, together with data and metrics leveraging to drive improvements- Experience with AML and related technologies, data analytics, and automation ...

AEE Science and AI team is focused on advancing customer experience on 1) Expansions: building the end-to-end Day0 search relevance models (ranking and matching) for new Amazon marketplaces, 2) Exports: improving the search relevance for cross-border (exports) customers, and 3) Emerging Markets Retail Efficiency related initiatives. We focus on algorithms and machine learning model developments, and optimize for recall (completeness) and precision (accuracy), measured through Spare Result Rate (SRR) and Irrelevant Result Rate (IRR) respectively. We are also leveraging Generative AI and LLMs to improve retail operations and reduce cost-to-serve.In this role, you will leverage your expertise in machine learning, information retrieval, and natural language processing to design, implement, and optimize ranking and matching algorithms that improve user experience and satisfaction. Key responsibilities include analyzing large datasets to identify patterns and insights, developing and fine-tuning models to improve search result relevance, and collaborating with cross-functional teams to integrate these models into our search systems. You will conduct experiments to evaluate model performance, utilizing A/B testing and other methodologies to ensure continuous improvement.The ideal candidate will possess a strong background in applied mathematics, computer science, or a related field, with experience in search technologies and a passion for solving complex problems. You will have the opportunity to make a significant impact on our product by driving advancements in search relevance that directly enhance user engagement and outcomes.Key job responsibilities1. Model Development: Design, implement, and refine machine learning models for ranking and matching to enhance search relevance and user satisfaction.2. Data Analysis: Analyze large datasets to extract insights, identify trends, and inform model improvements, ensuring data-driven decision-making.3. Algorithm Optimization: Continuously evaluate and optimize existing algorithms to improve search accuracy and performance through experimentation and iteration.4. Performance Evaluation: Conduct A/B testing and other evaluation methodologies to assess model effectiveness, drawing actionable conclusions to guide further development.5. Cross-Functional Collaboration: Work closely with product managers, engineers, and UX researchers to integrate search models into production systems and align with overall product goals.6. Research and Innovation: Stay current with advancements in machine learning, natural language processing, and information retrieval to drive innovation in search technologies.7. Reporting: Document methodologies, findings, and model performance metrics, and communicate results effectively to stakeholders at all levels.BASIC QUALIFICATIONS- Experience programming in Java, C++, Python or related language- PhD in computer science, machine learning, engineering, or related fields ...

Are you a dynamic, high-energy sales executive with a passion for propelling Amazon businesses to new heights? Amazon Selling Partner Recruitment and Success looking for a driven Account Representative to join our elite Direct Sales new business development team. In this role, you'll be the catalyst that fuels the expansion of our Softlines, Hardlines, and Consumables categories, recruiting and launching the next wave of top-tier Amazon sellers.You will build robust pipelines of high-value and high-volume accounts, then execute cutting-edge sales strategies to exceed goals. You will have a chance to find hidden pockets of opportunity and leverage data-driven insights to provide bar raising service to the accounts you bring in! This is no ordinary sales job – this is your chance to redefine what's possible in the world of Amazon selling.If you're the driven, customer-obsessed professional we're seeking, we want to hear from you. Join our high-powered team and unlock your full potential as an Amazon Selling superstar!A day in the life- Identifying, qualifying, and onboarding the next generation of elite Amazon sellers- Analyzing customer data and crafting winning recommendations to drive exponential growth - Negotiating complex contracts and liaising with legal experts to seal the deal- Exceeding quarterly quota targets through value propositions - Diving deep into the e-commerce landscape to uncover your competitive edgeBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!Our Prime Air Drone Flight Sciences High Fidelity Methods (HFM) team is looking for an outstanding member to develop and verify our Aerodynamic Database and associated aerodynamics models used for engineering analyses and vehicle simulations. These models are the backbone of every flight simulation performed within Prime Air and are a critical element in the aircraft design, verification, and certification process.These models are used to predict many attributes of the vehicle performance including range, maneuverability, tracking error, and aircraft stability. They are a key input to design decisions, vehicle component sizing and flight software algorithm development. The accuracy and reliability of these flight model are critical to the success of Prime Air.Key job responsibilitiesThe person in this role is responsible for owning the development, deployment, verification, and maintenance of models from end-to-end. This includes the initial gathering of the downstream customer needs, identifying the most suitable modelling approach, coordinating the generation of input data, training models, developing and maintaining software interfaces, and verifying the model accuracy.This person will also be responsible for determining the most suitable modeling approach for a given physical phenomena. They need to possess knowledge of various machine learning techniques, and their respective advantages and limitations. They will need to have a detailed understanding of the types of physics to be modelled including vehicle aerodynamics, multibody dynamics, and atmosphere physics. They will be responsible for designing experiments for generating data used to train and verify surrogate models. They need to have a basic understanding of the methods used to generate high-fidelity aerodynamics predictions including CFD, wind tunnel testing, and flight testing. They will be responsible for validating the models by leveraging uncertainty quantification, system identification, and statistical analyses.BASIC QUALIFICATIONS- Bachelors Degree in aerospace engineering, mechanical engineering, physics and 5+ years experience or equivalent- Experience with flight vehicle design, simulation, development, and verification & validation (V&V)- Proficient with at least one modern programming language (e.g. C++, Python, Java, VBA) ...

Amazon is seeking a dynamic and motivated account representative for our Selling Partner Services team (sell.amazon.com). This position is chartered with developing and managing a sales pipeline mix of high value accounts while executing sales and account management strategies to deliver results that will exceed aggressive output goals. Specifically, this individual will be responsible for identifying and building relationships with key influencers and decision-makers within the senior management teams of existing accounts, along with internal stakeholders and cross-functional teams to create and present compelling Amazon solutions that meet and exceed customer requirements. Ideal candidates must possess 5+ years of successful B2B sales experience, preferably in e-commerce, finance, retail technology, logistics, or software industries. Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach is required. Experience selling nascent products/services into new markets is valuable. Candidates must have excellent communication and presentation skills, comprehensive experience using Excel and MS Office applications, an ability to thrive in an ambiguous environment, and passion for continuous improvement through collaboration and teamwork. A bachelor's degree is required. About the teamFulfillment Recruitment and Development (FR&D) supports the virtuous cycle of increasing US 3P marketplace selection. Our vision is to identify blockers to Prime adoption and help Sellers optimize their fulfillment networks by delivering recommendations at scale. BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience ...

Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks. By applying to this position, your application will be considered for all locations we hire for in the United States.Are you excited about Machine Learning, chip acceleration, compilers, storage, systems or EC2? Are you passionate about delivering high quality services that affect hundreds of thousands of users? We are the dubbed the "secret sauce" behind AWS's success with development centers in the U.S. and Israel, Annarpuna is at the forefront of innovation by combining cloud scale with the world’s most talented engineers.The Annapurna team hires for multiple disciplines Software and Hardware engineers including but not limited to compiler engineer, machine learning engineer, runtime engineer, performance engineer and ML chip accelerator, ASIC, physical designs, SDE in Test. Because of our teams’ breadth of talent, we’ve been able to improve AWS cloud infrastructure in networking and security with products such as AWS Nitro, Enhanced Network Adapter (ENA), and Elastic Fabric Adapter (EFA), in compute with AWS Graviton and F1 EC2 Instances, in machine learning with AWS Neuron, Inferentia and Trainium ML Accelerators, and in storage with scalable NVMe.If this sounds exciting to you - come build the future with us!Key job responsibilitiesInnovating and delivering creative SW Designs to develop new services, solve operational problems, drive improvements in developer velocity, or positively impact operational safetyWriting requirements capturing documents, design documents, integration test plans, and deployment plansCommunicating status and progress of deliverables to schedule, and sharing learnings/ innovations with your team and stakeholdersBASIC QUALIFICATIONS- Currently enrolled in a Bachelor’s degree program or higher Computer Science, Computer Engineering, Electrical Engineering, in these fields are considered with a graduation conferral date between December 2025 and September 2026- Programming experience in internship or coursework with programming language such as Python and/or C or C++- Candidates with strong interests and academic qualifications/research focus in two of the following: 1. Knowledge of code generation, compute graph optimization, resource scheduling, 2. Data structure and algorithms, 3. Compiler - Optimizing compilers (internals of llvm, clang, etc), 4. Machine Learning - Experience with XLA, TVM, MLIR, LLVM, 5. Deep learning models and algorithms, 6. Tensorflow, PyTorch, or MxNET frameworks ...

Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations?This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. You'd work with some of the best and brightest engineers in the industry, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.Serverless is one of the fastest growing organizations within AWS and we are looking for technical leaders who share our passion to change the way the world computes. Serverless in Seattle builds and supports fully managed services, such as ElB, L7, Privateling, Lambda, Simple Workflow, Step Functions and internal services that power our cloud offerings. Our customers are able to build scalable, fault-tolerant production systems without thinking about the needed infrastructure, capacity management, or large scaling events. Many of the hard problems of distributed systems are abstracted away by our Serverless services, so that our customers can focus on solving their business problems.We are seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux, networking and general knowledge of cloud services. We need engineers who understand how to think big, and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible.In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available, performant, or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve, mitigate, or escalate the concerns in a timely manner.This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.A day in the lifeOn a "typical" day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Current, active US Government Security Clearance of Top Secret or above.- 3 years of industry experience- Bachelor's degree in Computer Science or related field, or 5 years of equivalent experience- Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner) ...

As an Applied Scientist on our Learning and Development team, you will play a critical role in driving the design, development, and delivery of learning programs and initiatives aimed at enhancing leadership and associate development within the organization. You will leverage your expertise in learning science, data analysis, and statistical model design to create impactful learning journey roadmap that align with organizational goals and priorities.Key job responsibilities1) Research and Analysis:Conduct research on learning and development trends, theories, and best practices related to leadership and associate development.Analyze data to identify learning needs, performance gaps, and opportunities for improvement within the organization.Use data-driven insights to inform the design and implementation of learning interventions.2) Program Design and Development:Collaborate with cross-functional teams to develop comprehensive learning programs focused on leadership development and associate growth.Design learning experiences using evidence-based instructional strategies, adult learning principles, and innovative technologies.Create engaging and interactive learning materials, including e-learning modules, instructor-led workshops, and multimedia resources.3) Evaluation and Continuous Improvement:Develop evaluation frameworks to assess the effectiveness and impact of learning programs on leadership development and associate performance.Collect and analyze feedback from participants and stakeholders to identify strengths, areas for improvement, and future learning needs.Iterate on learning interventions based on evaluation results and feedback to continuously improve program outcomes.4) Thought Leadership and Collaboration:Serve as a subject matter expert on learning science, instructional design, and leadership development within the organization.Collaborate with stakeholders across the company to align learning initiatives with strategic priorities and business objectives.Share knowledge and best practices with colleagues to foster a culture of continuous learning and development.BASIC QUALIFICATIONS- 3+ years of solving business problems through machine learning, data mining and statistical algorithms experience- Master's degree in operations research, applied mathematics, theoretical computer science, or equivalent- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in building machine learning models for business application ...

The Amazon Search Mission Understanding (SMU) team is at the forefront of revolutionizing the online shopping experience through the Amazon search page. Our ambition extends beyond facilitating a seamless shopping journey; we are committed to creating the next generation of intelligent shopping assistants. Leveraging cutting-edge Large Language Models (LLMs), we aim to redefine navigation and decision-making in e-commerce by deeply understanding our users' shopping missions, preferences, and goals. By developing responsive and scalable solutions, we not only accomplish the shopping mission but also foster unparalleled trust among our customers. Through our advanced technology, we generate valuable insights, providing a guided navigation system into various search missions, ensuring a comprehensive and holistic shopping experience. Our dedication to continuous improvement through constant measurement and enhancement of the shopper experience is crucial, as we strategically navigate the balance between immediate results and long-term business growth.We are seeking an Applied Scientist who is not just adept in the theoretical aspects of Machine Learning (ML), Artificial Intelligence (AI), and Large Language Models (LLMs) but also possesses a pragmatic, hands-on approach to navigating the complexities of innovation. The ideal candidate will have a profound expertise in developing, deploying, and contributing to the next-generation shopping search engine, including but not limited to Retrieval-Augmented Generation (RAG) models, specifically tailored towards enhancing the Rufus application—an integral part of our mission to revolutionize shopping assistance. You will take the lead in conceptualizing, building, and launching groundbreaking models that significantly improve our understanding of and capabilities in enhancing the search experience. A successful applicant will display a comprehensive skill set across machine learning model development, implementation, and optimization. This includes a strong foundation in data management, software engineering best practices, and a keen awareness of the latest developments in distributed systems technology. We are looking for individuals who are determined, analytically rigorous, passionate about applied sciences, creative, and possess strong logical reasoning abilities.Join the Search Mission Understanding team, a group of pioneering ML scientists and engineers dedicated to building core ML models and developing the infrastructure for model innovation. As part of Amazon Search, you will experience the dynamic, innovative culture of a startup, backed by the extensive resources of Amazon.com (AMZN), a global leader in internet services. Our collaborative, customer-centric work environment spans across our offices in Palo Alto, CA, and Seattle, WA, offering a unique blend of opportunities for professional growth and innovation.Key job responsibilitiesCollaborate with cross-functional teams to identify requirements for ML model development, focusing on enhancing mission understanding through innovative AI techniques, including retrieval-Augmented Generation or LLM in general. Design and implement scalable ML models capable of processing and analyzing large datasets to improve search and shopping experiences. Must have a strong background in machine learning, AI, or computational sciences.Lead the management and experiments of ML models at scale, applying advanced ML techniques to optimize science solution.Serve as a technical lead and liaison for ML projects, facilitating collaboration across teams and addressing technical challenges. Requires strong leadership and communication skills, with a PhD in Computer Science, Machine Learning, or a related field.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience with Large Language Models- Experience programming in Java, C++, Python or related language ...

We’re working to improve shopping on Amazon using the conversational capabilities of large language models, and are searching for pioneers who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry. You'll be working with talented scientists and engineers to innovate on behalf of our customers. If you're fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey!Key job responsibilitiesWe seek strong Applied Scientists with domain expertise in machine learning and deep learning, transformers, generative models, large language models, computer vision and multimodal models. You will devise innovative solutions at scale, pushing the technological and science boundaries. You will guide the design, modeling, and architectural choices of state-of-the-art large language models and multimodal models. You will devise and implement new algorithms and new learning strategies and paradigms. You will be technically hands-on and drive the execution from ideation to productionization. You will work in collaborative environment with other technical and business leaders, to innovate on behalf of the customer.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

This is an excellent opportunity to join Amazon's world class Non-Relational and Emerging Database focused technical team in Denver, CO. You will be working with some of the best and brightest engineers and technical managers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.A successful engineer joining the team will do much more than write code and triage problems. You will work with Amazon's largest and most demanding customers to address specific needs across a full suite of services. You will dive deep into technical issues and work diligently to improve the customer experience. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time.We are seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux and automation. We need engineers who understand how to both think big and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.10012Key job responsibilities- Build, deploy and monitor AWS Non-Relational and Emerging Database Services (such as DynamoDB, ElastiCache, and Neptune) within Amazon Dedicate Cloud (ADC) regions.- Design, deploy, monitor and automate infrastructure, tools and systems to provide a highly-available and resilient platform for our customers' and our team's workloads.- This position involves on-call responsibilities, typically about 10 days a quarter supporting AWS services in our portfolio.A day in the lifeOn a "typical" day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, launch a new service or feature, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applyingBASIC QUALIFICATIONS- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)- 3 years of industry experience- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Are you passionate about programming languages, applying formal verification, program analysis, constraint-solving, and/or theorem proving to real world problems? Do you want to create products that help customers? If so, then we have an exciting opportunity for you. In this role, you will interact with internal teams and external customers to understand their requirements. You will apply your knowledge to propose innovative solutions, create software prototypes, and productize prototypes into production systems using software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever growing demand of customer use.Technical Responsibilities: - Interact with various teams to develop an understanding of their security and safety requirements. - Apply the acquired knowledge to build tools find problems, or show the absence of security/safety problems. - Implement these tools through the use of SAT, SMT, and various concepts from programming languages, theorem proving, formal verification and constraint solving. - Perform analysis of the customer systems using tools developed in-house or externally provided - Create software prototypes to verify and validate the devised solutions methodologies; integrate the prototypes into production systems using standard software development tools and methodologies.Leadership Responsibilities: - Can present and defend company-wide technical decisions to the internal technical community and represent the company effectively at technical conferences. - Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. - Mentors and trains the research scientist community on complex technical issues.AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Key job responsibilitiesTechnical Responsibilities: - Interact with various teams to develop an understanding of their security and safety requirements. - Apply the acquired knowledge to build tools find problems, or show the absence of security/safety problems. - Implement these tools through the use of SAT, SMT, BDDs, and various concepts from programming languages, theorem proving, formal verification and constraint solving. - Perform analysis of the customer systems using tools developed in-house or externally provided - Create software prototypes to verify and validate the devised solutions methodologies; integrate the prototypes into production systems using standard software development tools and methodologies.Leadership Responsibilities: - Can present and defend company-wide technical decisions to the internal technical community and represent the company effectively at technical conferences. - Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. - Mentors and trains the research scientist community on complex technical issues.A day in the lifeYou will be working on cutting edge technology related to formal methods, automated reasoning, automated testing, and adjacent areas. You will work with fellow applied scientists to solve challenging problems that provide value to customers by improving the quality of software. You will have an opportunity to publish your work.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About the teamThe Automated Reasoning in Identity (ARI) team is growing fast. It works on applying automated reasoning techniques to services within AWS's Identity organization, building on initial successes of the Zelkova and Access Analyzer projects. The reach of AR within Identity is growing, with more scientists joining all the time.BASIC QUALIFICATIONS- PhD, or Master's degree and 6+ years of applied research experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing- Experience in patents or publications at top-tier peer-reviewed conferences or journals ...

The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages.Key focus areas include:1. Task-Oriented Dialog Systems: Building reliable, scalable, and adaptive LLM-based agents for understanding intents, determining eligibilities, making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies.2. Lifelong Learning: Researching continuous learning approaches for injecting new domain knowledge while retaining the model's foundational abilities and prevent catastrophic forgetting.3. Agentic Systems: Developing a modular agentic framework to handle multi domain conversations through appropriate system abstractions.4. Complex Multi-turn Instruction Following: Identifying approaches to guarantee compliance with instructions that specify standard operating procedures for handling multi-turn complex scenarios.5. Inference-Time Adaptability: Researching inference-time scaling methods and improving in-context learning abilities of custom models to enable real-time adaptability to new features, actions, or bug fixes without solely relying on retraining.6. Context Adherence: Exploring methods to ground responses in specific customer attributes, account information, and behavioral data to prevent hallucinations and ensure high-fidelity responses.7. Policy Grounding: Investigating techniques to align bot behavior with evolving company policies by grounding on complex, unstructured policy documents, ensuring consistent and compliant actions.1. End to End Dialog Policy Optimization: Researching alignment approaches to optimize successful dialog completions.2. Scalable Evaluations: Developing automated approaches to evaluate quality of experience, and correctness of agentic resolutionsKey job responsibilities1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications.2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation.3. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms.4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.BASIC QUALIFICATIONS- Experience programming in Java, C++, Python or related language- Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse ...