AZ

We are looking for a data-driven, perceptive and analytical Risk Manager capable of breaking down and solving complex problems. This position will require you to employ your strategic thinking, data skills and investigative abilities to tackle intricate issues related to the detection and prevention of fraud and abuse.An ideal candidate is highly flexible, a strong communicator, demonstrates significant bias for action, and loves learning. Our team works on fraud and abuse, spanning a wide range of problems like counterfeit products from sellers, account compromises, contact abuse, among others. We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. Key job responsibilities- Investigate risk and analyze large datasets to identify anomalies and trends that can be used to identify abuse at scale.- Deliver results in highly ambiguous and fast-moving environment- Use high-level judgment to own complex investigations and enforcement decisions driven through data.- Write deep dive documents summarizing investigations and proposing solutions- Foster collaboration across different departments to deliver comprehensive solutions- Support teams in responding to, investigating and managing escalations around different types of abuse.- Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product/policy owning teams.- Monitor media and global events to develop awareness of trends in ecommerceAbout the teamOur team is comprised of practitioners on the cutting edge of fraud, abuse, understanding bad actor ecosystems, and threat intelligence, using analytics and and/or technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 10 languages, write code in 3 (mostly self-taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)BASIC QUALIFICATIONSA completed Bachelor’s Degree from an accredited universityUS citizen or permanent resident7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environmentExperience with performance metrics and process improvement and Lean techniquesExperience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminationsCandidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays ...

At Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Site Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with the site level operations team for your designated site in order to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizen events, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk in Amazon’s processes to ensure a safe and healthful working environment for our associates.In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial.You will be responsible for developing a team of safety managers and safety professionals at your designated site. Your teams’ success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Additional responsibilities include but are not limited to:• Act as SME of local/regional regulations and company WHS policy.• Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies.• Measure site performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.• Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives.• Deliver on-time and quality projects to Operations.• Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest.• Deep Dive trends and propose action plans to Sr. Leadership on site.• Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations.• Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent.• Manage and mentor the Safety Managers and Safety Associates in your assigned site.• Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction.• Perform targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures).• Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy• Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training.• Review for effectiveness the deployed safety tools and revise to ensure continual improvement.• Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards.BASIC QUALIFICATIONS• Bachelor’s degree • 7+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations, or relevant experience applicable to the role • 7+ years of increasing responsibilities in people and performance management • CPR/First Aid Certification, or willing to obtain within 30 days • Experience implementing lean principles and process improvement in an operational environment • Willingness to work a variety of shifts, including nights and weekends, as required to support direct reports and site needs ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Delivery Central Operations (ADCO). Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.*This role requires travel up to 10% of the quarter.Key job responsibilitiesKey job responsibilities Own the program roadmap for improving business results Manage and oversee various cross-functional programs, ensuring successful delivery. Develop and refine program strategies, effectively leading and motivating teams. Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.Identify and mitigate risks, preventing them from escalating into major issues. Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

*This role is located in Goodyear, AZ. This role is fully on site and there is no relocation assistance.*Are you ready to drive commercial motor vehicles locally from building to building and help Amazon deliver world class service? Transportation Associates will perform semi-trailer moves in the trailer yard, coordinate yard activities (such as checking in trailers, traffic flow, internal communications with operations, etc.), conduct yard audits, complete driver training programs (Hostler, CDL School, etc.), and operate multiple vehicle types (including but not limited to hostlers and day cabs) to support Amazon’s transportation network. Benefits of being a Transportation Associate include earning your Commercial Driver’s License (CDL) paid for by Amazon, being home after every shift and having the opportunity to work 40 hours per week (plus occasional overtime).You are applying to a DOT-regulated role. This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). An offer is contingent upon the successful completion of a DOT-regulated pre-employment background screening and DOT physical.Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL), and be eligible to drive in accordance with Department of Transportation (DOT) requirements. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.As a Transportation Associate you will:• Adhere to company rules and regulations and make safety a priority at all times. • Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings.• Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations. • Operate CMVs on public roads as required while staying on predetermined routes and using approved equipment. • Comply with company policies, procedures, and DOT regulations (size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc.). • Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered. • Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions. • Work primarily outside and drive different commercial motor vehicles over the road. • Work at nearby sites locations within the area needed to support the business. • Drive, maneuver, and load/unload a truck using approved equipment (pallet jack, etc.). • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach. • Work as a peer trainer on an as needed basis to support the business. • Associate will be required to obtain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL) as a condition of the role.BASIC QUALIFICATIONS- High school or equivalent diploma- Driver's license- Are 21 years of age or older- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- This position involves driving up to 75% of the time and will require obtainment of a Driver Qualification File (DQF) and/or Commercial Drivers License (CDL) as a condition for the role. Must be willing and able to obtain licensing as part of this role. ...

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- Conversational level fluency in Japanese- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Amazon Business (AB) teams are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to large global organizations (and everything in between). Within AB, the AB Third Party (AB3P) Seller Marketplace is multi-billion dollar P&L connecting business customers with third party sellers globally, and relentlessly innovating across a broad spectrum of functions including expanding our selection, building B2B-specific features, offering everyday low prices, improving world-class delivery, and setting up our sellers for success. Amazon Business is seeking a dynamic and motivated Sales Representative for our Strategic Account Management organization. The Strategic Account Manager will be responsible for driving business growth with some of the most influential sellers on Amazon Business through strategic insights, and high operational standards. In this role, you will be responsible to influence your Selling Partners through executing strategic joint business plans, and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvements. You will be the point of contact for owners and senior leadership at companies throughout the sales process. You will also work with internal stakeholders and cross-functional teams to continue to improve our insights, accelerate Selling Partner growth, and exceed Selling Partner expectations. This role demands a dynamic blend of proactive sales initiatives and meticulous account management. The ideal candidate will excel in cultivating new business relationships while nurturing existing client accounts for long-term partnerships. Basic Qualifications* Bachelor's degree* 4+ years of experience in the following roles, business sales or business development, account management, vendor management, project management or ecommerce* 2+ years of business facing sales or negotiation experience working with and influencing large businesses* 2+ years of experience using analytical, sales, and productivity tools including Salesforce (or other CRM) and Excel* 2+ years of experience delivering cross-functional projects that innovate on behalf of the customer* Large account development and territory management focus, including business development planning, key account management, and/or joint business reviews.* Experience defining program requirements and using data and metrics to determine improvements and identify opportunitiesPreferred Qualifications* Success managing account development from prospecting, to scaling, to multi-year account growth* Online retail experience and/or familiarity with selling on Amazon* Experience communicating customer value, including training in, and usage of, a value-based selling methodology* Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously* High threshold for working in an ambiguous, fast paced start-up like environment – figuring it out and adapting as you go* Proven ability to manage multiple, competition priorities simultaneously without sacrificing the ability to dive deepKey job responsibilitiesSuccessful candidate will have skills and passion to drive Selling Partner business growth, and deliver a positive customer experience. Key responsibilities include but are not limited to:* Build relationships with Selling Partners; be a trusted advisor and thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.* Identify and influence key decision-makers within prospective and existing accounts, along with internal stakeholders and cross-functional teams to create and present compelling Amazon Business solutions that meet and exceed customer requirements* Developing and managing strategic account growth plans with Selling Partners in tandem with internal category teams to improve business input metrics across selection, listing quality, pricing, and fulfillment* Recruit a target set of large enterprise distributors and manufacturers; working together with stakeholder team leaders including Compliance, Legal, Marketing, Restricted Products, and Category Business Development teams* Conduct deep-dive analysis on issues affecting Seller business performance. Communicate the Voice-of-Seller internally as an input into product development and process improvement* Demonstrate time-management skills and work independently while using centralized resources, policies and procedures.* Develop a thorough understanding of e-commerce industry including knowledge of B2B product offerings.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- 2+ years of business facing sales or negotiation experience working with and influencing large businesses ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people fromtaking their medications, we can help customers conveniently get the medications they need, when they need them andtake them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7customer service support, and have their meds delivered to their doorsteps while creating programs and products thatembody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Pharmacy Technician to join us on our journey to make it drastically easier for customers to find,choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! An active instate pharmacy technician license is required to be considered. #everydaybetterKey job responsibilitiesKey Job Responsibilities:• Assist pharmacist in filling prescription items, as permitted by the state board of pharmacy• Maintain a safe and clean pharmacy by complying with procedures, rules and regulations• Work daily with Leadership to ensure the right medications are put in the right packets• Run automated machinery required to pre-sort and package medications• Fill exception trays with appropriate medication• Transition Amazon Pharmacy orders through different workflow stages from initial dispense through qualitycontrol• Count and fill prescription vials and affix labels on bulk prescription items• Pack and ship completed orders including printing and affixing appropriate labels on dispenser, shipping boxes• Sort and triage the right boxes to ship at the right time• Aid the distribution manager and distribution pharmacists with receiving, shipping, counting, and packing• Clean, and help maintain, equipment and work areas• Package medications for dispensing and for delivery• Work a flexible schedule - shifts will possibly start and end outside of normal business hoursPhysical Requirements:• During shifts last up to 12 hours (standard full-time shifts are 10 hours excluding overtime, flex and part-timeshifts may vary):• Standing, bending, reaching above the head, kneeling, crouching and/or stretching• Lifting and moving products up to 49 lbs in weight• Manual dexterity of hands and wristsBASIC QUALIFICATIONSBasic Qualifications:• Active and unrestricted in-State Board of Pharmacy License (This includes Pharmacy Technician,Trainee, and Assistant Licenses)• High school diploma or equivalent• 6+ months of experience working with computer and web based tools• Ability to communicate effectively with coworkers and supervisor. Ability to read and understand Englishlanguage labelling on product cartons and prescription labels ...

The Global Corporate Employee Relations (GCER) team at Amazon is seeking an exceptionally talented, customer obsessed, resourceful, and self-motivated Executive Assistant to support two HR Directors. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community. This is a critical role on the team and the successful candidate will have a good sense of humor, a can-do attitude, and will help build a positive team environment. This individual will be a trusted partner and resource for our team leader and the senior leadership team supporting a wide array of projects, strategic initiatives, and tactical mechanisms. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. To be successful in this role you are an organized self-starter with high judgement, critical thinking skills, meticulous attention to detail, and exceptional problem-solving skills. You possess the ability to complete complex tasks and projects quickly with minimal guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture. The central objective of the Global Corporate Employee Relations at Amazon team is to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we Strive to be Earth’s Best Employer. The position provides EA support for, and reports directly to the Director, GCER-Labor Relations AMER, while also supporting the Director, ER-AWS Sales, Marketing, and Global Services (SMGS) and the Director, GCER-Stores/General & Administrative. The individual must be based in the following locations: Seattle, Washington; or Tempe, Arizona; where Directors are also located. This is a full-time position that could require very limited travel, 5% of the time over the course of the year.Key job responsibilities• Complex calendar management• Coordinating agendas• Coordinating travel and expenses• Organizing team activities and events (such as offsites, all-team meetings, and employee engagement activities)• Space planning• Tracking key deliverables• Ad hoc project coordination• Working independently with initiative and natural curiosity of how things work• Establishing productive partnerships and collaborating successfully on a broad spectrum of issuesBASIC QUALIFICATIONS- 5+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination- Experience with Microsoft Office products and applications ...

This is a full-time role and we offer our team the flexibility of a hybrid work schedule. We value in-person collaboration and time spent face-to-face. Please note: Position is based in Tempe, AZ. Hybrid setting with 3 days in office required. (Remote exceptions not available) Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Support Specialist within the Account Health Support (AHS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Position Description: Account Support SpecialistLocation: Tempe, AZLanguage Requirements: EnglishShift Requirements: Sunday-Saturday Training: 8-10 weeks instructor-led onsite training with option for hybrid work schedule post on boarding. AHS Specialists provide dedicated support to third-party Sellers. We eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s e-commerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. We use Standard Operation Procedure and judgment to provide guidance to Sellers on complex cases. The successful AHS Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. AHS Specialist will also be analytical and customer service-oriented. The AHS Specialist will be required to engage in frequent written and verbal communication with Sellers, department management, risk analysts, other company associates, and third-parties to accomplish goals. The AHS Specialist will be required to contact Sellers by phone and email. Up to 70% of the day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as the Specialist engage with pre-suspension and post-suspension level Sellers who are in poor standing. Summary of Responsibilities - Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. - Liaises with other departments as required to resolve Seller’s issues and questions.BASIC QUALIFICATIONS- 1+ years of customer service experience- Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce ...

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- Conversational level fluency in Spanish- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification ...

Amazon’s Transportation Operations team is seeking a highly skilled and motivated Transportation Lead Specialist to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in transportation and excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- Ability to pull data from numerous databases (using Excel, Access, SQL (Structured Query Language) and/or other data management systems) and to perform ad hoc reporting and analysis as needed.- Perform leadership functions for the team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day.- Develop performance metrics to assist with driving business results.- Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

About Maintenance at Amazon:Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Reliability Maintenance & Engineering (RME) are the business partners that work tirelessly behind the scenes to make it all happen. We drive continuous improvement, and maintain all of the Material Handling Equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us, on our journey!If you do not meet 100% of the preferred qualifications outlined in this job description, we still encourage you to apply. We understand that skills and competencies can be gained in many ways and we are primarily interested in a demonstrated commitment to the work and the potential to grow. Experience comes in many forms and passion goes a long way. If your experience is close to what we're looking for, please consider applying.About the Role:As a Senior Mechatronics & Robotics Technician, you will lead service technicians on the team in the installation and repair of automated packaging and distribution equipment. You will support the Operations Maintenance team by designing solutions for difficult problems and managing projects. You will help train, and mentor service technicians and contract technicians.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.Key job responsibilitiesResponsibilities include, but are not limited to- Promote a safe working environment by following all safety procedures- Maintain and troubleshoot all conveyor systems in the building- Lead and audit preventative maintenance procedures.- Install, maintain, and troubleshoot relay logic, ladder diagrams, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.- Create and close out work orders with data including labor hours, equipment maintenance and parts used- Maintain a positive working relationships across all of the Amazon Operations facility- Develop training plans for service technicians- Develop work plans for emergency repair of critical assets- Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodation- 50% or more travel requirement pre-launch to complete various building launch and training tasks.Please note that while we strive to accommodate employees' preferences for shift assignments, due to operational requirements and scheduling constraints, we cannot guarantee a specific shift assignment.The following are typical shifts in the Senior Mechatronics & Robotics Technician role: Front Half Day Shift:Schedule: 4 days on, 3 days off. The days can be set according to your operational needs, a common pattern is working Sunday to Wednesday.Hours: Typically, this shift might start in the morning and end in the late afternoon. For a 10-hour shift, this could be 6:00 AM to 4:30 PM, with a half-hour break included.Back Half Day Shift:Schedule: 4 days on, 3 days off. Often, this shift could be Wednesday to Saturday to complement the Front Half Day Shift.Hours: Like the Front Half Day shift, this shift would also occur during daytime hours. Depending on your downtime windows, a typical schedule might be from 7:00 AM to 5:30 PM, with a half-hour break.Front Half Night Shift:Schedule: 4 days on, 3 days off. The days can be arranged as per your needs, such as Sunday to Wednesday.Hours: This shift would occur during the night. For example, it could run from 6:00 PM to 4:30 AM, with a half-hour break.Back Half Night Shift:Schedule: 4 days on, 3 days off. To complement the Front Half Night Shift, this might run from Wednesday to Saturday.Hours: Like the Front Half Night shift, this shift would take place during the night. Depending on your downtime windows, a typical schedule might be from 7:00 PM to 5:30 AM, with a half-hour break.BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent diploma- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 4+ years of experience conducting quality predictive and preventative maintenance procedures- 4+ years of experience in the repair of material handling equipment (MHE) or automated conveyor systems and controls- 4+ years of Blueprint & Electrical Schematic knowledge- 4+ years experience demonstrating Safety Standards- 3+ year experience in troubleshooting and diagnostics of MHE systems ...

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations, where out of the box thinking is necessary. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon. • Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment. • Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set. • Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. • Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Bachelor's degree or equivalent.• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. ...

Are you a Support Engineer or Systems Administrator with experience in Amazon Web Services, Active Directory, security, and Windows system management? Can you help build and automate solutions that empower customers and reduce support costs? If the answer to these questions is YES, then the AccSys team at Amazon.com wants to talk to you.The AccSys team's mission is to deliver robust, highly available, and easy-to-use services to our internal customers across the global enterprise. We are looking for an engineer who is an expert in IT infrastructure technologies with a focus on Microsoft Windows Server, Linux, Java, Active Directory, Microsoft SQL Server, Amazon Web Services, and assorted Third-Party applications. As a Support Engineer you will help design and build the future of physical security systems infrastructure at Amazon while maintaining the current global infrastructure. To be successful in this position you must have a strong desire to automate, lead, and be comfortable taking initiative.You will be responsible for implementation of, documenting, monitoring and maintaining the critical systems that all Amazonians depend on. This also includes technical service ownership, system design, capacity planning, and handling on-call technical support. As one of the few teams running enterprise Windows systems at Amazon there will be initiatives to create novel solutions to issues that no other company has solved yet.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Minimum 2 years relevant work experience in a Systems Engineering, Systems Administration or Support Engineering role in a Software Development team.- 2 or more years of experience supporting enterprise applications in a cloud environment.- Demonstrable experience with AWS cloud technologies.- Demonstrated ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Python, JavaScript, Java. ...

Please note: this role requires open flexibility to work 10 hour overnight shifts (late afternoon to early morning hours) and will be scheduled on a front-half (Sunday – Wednesday) or back-half (Wednesday – Saturday) schedule. Shifts will be assigned upon starting in the role and could be subject to change based upon business need.This position requires in-role training at an operating site which will be 2+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.ABOUT AMAZONOur Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!Key job responsibilities - Support, mentor, and motivate your team - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments) - Work a flexible schedule (weekends and/or overnight shifts)BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations, where out of the box thinking is necessary. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon. • Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment. • Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set. • Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. • Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Bachelor's degree or equivalent.• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. ...

The Emerging Threat Manager develops and delivers comprehensive security risk preparedness and response processes and mechanisms, building resiliency capabilities for the organization in AMER to cope with various levels of threats, events and hazards that jeopardize Amazon’s people, operations, assets, and brand.Key job responsibilities1. Create mechanisms, standards and processes by translating Amazon Security Policies into real world applications to adapt to and or absorb impacts of threats, events or hazards.2. Train, advise, and partner with other functions in identifying, managing and mitigating risks through robust standards and processes.3. Lead planning and response across World Wide Amazon Stores (WWAS) teams and manage relationships with business disruption management teams.4. Create, manage and visualize threat, events and hazard information in Geo-spatial tools to streamline incident preparation, management and recovery efforts5. Working directly with Geo-Spatial Tools and Intelligence as part of assessing risk and recovery A day in the lifeThe Emerging Threat Manager works closely and on daily basis with senior Worldwide Operations Security (WWOS), Regional Security & Loss Prevention (S&LP) and operations leaders to execute organizational vision and drive adoption of proportionate and effective standards and programs. Worldwide Amazon Stores (WWAS) operate in highly diversified and complex environments which includes numerous regulatory and law enforcement models, cultures, languages, criminality levels and national, political, social and security complexities. The Emerging Threat Manager works alongside the AMER Resilience Managers to develop comprehensive emerging threat management procedures, escalation protocols and manage coordination calls for leadership and support team preparedness activities for events such as natural disasters and emerging threats. They enable crisis preparation, management and recovery efforts by managing Geo-spatial tools to visualize key data inputs from various internal and external sources. About the teamWorking in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security in business decision-making conversations. We do this by preventing Security and Loss Prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents in order to minimize any negative impact as well as thoroughly investigating security-related incidents in order to identify and remove root causes, preventing reoccurrence.The Resilience team creates and maintains a Resilience framework to ensure continuation of our business, providing risk oversight, risk preparedness, contingency planning and incident response as a service to Business and operational Security & Loss Prevention Teams. The Resilience team provides strategic, tactical and operational mechanisms by working closely with global and regional business leaders and support functions. The team leverages global and regional Risk & Resilience (R&R) teams to monitor existing and evolving threats, assessing risk level changes in order to drive increased preparedness and enable business adaptation and or absorption of changing risk conditions, including response and recovery activity to manifested incident and crisis events.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

Amazon is inventing on behalf of rights owners and has built the largest and most extensive brand protection program in the world. Amazon’s Trustworthy Shopping Experience (TSE) organization builds best-in-class and thought-leading tools and programs to help rights owners protect their intellectual property and ensure that their brand and products are represented accurately, delivering the right experience to customers. Amazon's Trustworthy Shopping Experience (TSE) team is looking for a Sales Operations Manager to work closely with cross-functional stakeholders to create, implement, and optimize processes, tools, and reporting that improve the overall efficiency and effectiveness our business development teams. The person in this role will act as a trusted advisor to our stakeholders, and become an extension of our business development efforts that translate into productivity toward goal attainment. This is a unique opportunity to play a highly visible role in an exciting and fast paced business, make history, and have fun! KEY RESPONSIBILITIES - Work cross functionally with business development stakeholders to manage and refine business operations processes including: pipeline management, performance management, and reporting. - Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity. - Gather and document business requirements and user stories, evaluate complexity and feasibility, assess technical requirements, determine business justification/ROI, and propose effective solutions for a wide variety of potential process and system solutions. - Develop clear and consistent lines of communication with the right stakeholders, at the right time, while remaining flexible enough to effectively manage ad-hoc requests that don’t fall into pre-established intake mechanismsKey job responsibilities• Work cross functionally with business development stakeholders to manage and refine business operations processes including: pipeline management, performance management, and reporting. • Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity. • Gather and document business requirements and user stories, evaluate complexity and feasibility, assess technical requirements, determine business justification/ROI, and propose effective solutions for a wide variety of potential process and system solutions.• Develop clear and consistent lines of communication with the right stakeholders, at the right time, while remaining flexible enough to effectively manage ad-hoc requests that don’t fall into pre-established intake mechanisms.BASIC QUALIFICATIONS- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent ...