AZ

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. This position requires the successful candidate report to a site location.Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position may involve participation in an primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability. Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.All physical requirements are expected with reasonable accommodations:• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed• Working in cramped and/or elevated and/or noisy environments• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day• Ascending and descending ladders, stairs, and gangways safely and without limitationNOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).Key job responsibilities• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors• Performing on-call duties and participating in scheduled maintenance and change management activities• Contributing to documentation and process improvement initiatives based on your analysis of operational issues• Helping to train and onboard new team membersA day in the lifeAs a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution• Solve problems at their root and step back to understand the broader context• Maintain service level agreements through the implementation of proactive issue detection and reportingYou will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 1+ years of relevant experience in data center operations, IT support, or a similar technical field- 1+ years of troubleshooting skills and ability to resolve undefined technical problems- Willingness to participate in a primary responder rotation and support 24/7 data center operations ...

The CATALST NLP Services team within the Selling Partner Services (SPS) Core Services organization is responsible for simplifying multi-lingual experiences for our customers. We build and leverage various AI services to eliminate language barriers at scale through Machine Translation for Amazon Customers and Sellers WW across 30+ programs within SPS and customers outside of SPS. We leverage state-of-the-art NLP solutions including Large Language Models, Machine Translation, Language Detection, and OCR to provide a full suite of content analysis capabilities. Our customers include Selling Partners, Buyers, Amazon Associates, Amazon Investigators, and various Science teams. In this role, you will be a key owner within our cross-disciplinary team that includes Product Managers, Software Engineers, and Applied Scientists and execute on our 3 Year Plan. You will collaborate closely with Software Engineers from other teams to help deliver multi-lingual experience. This includes working with front-end engineers across Paragon Case Management System, data engineers building data pipelines and Science/ML teams leveraging our NLP capabilities. We use a variety of technologies and platforms including: Java, Python, TypeScript, AWS ML/AI solutions, AWS Compute & Storage solution.Key job responsibilitiesAs an experienced Software Development Engineer, you will help drive global expansion of our applications and services by partnering with other technical teams to integrate our content analysis capabilities, leading the development of new NLP offerings and improvements, and collaborating with your peers to improve our system through the deprecation and consolidation of legacy components. You will participate in the design, development, implementation, testing and documentation of large-scale, multi-tiered, distributed software applications, tools, systems and services using Java, Object Oriented Design and Distributed Programming. You will contribute to the team’s sprint planning cycles, design reviews, code implementation, testing and operations processes.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 1+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.An ideal candidate has a background in transportation and excellent data driven problem resolution skills. He/she/they have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed- Publish performance metrics to assist with driving business results- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forumA day in the lifeIn this role, you will be responsible for monitoring and resolving issues related to the daily freight movements across Amazon's fulfillment network. Your day will involve analyzing data from multiple sources, identifying trends, and implementing process improvements to enhance operational efficiency. You will collaborate closely with various stakeholders, including carriers, vendors, internal teams, and fulfillment centers, to ensure smooth operations and address any concerns or challenges that arise. Additionally, you will be responsible for reporting performance metrics, escalating issues to relevant teams, and presenting your findings and recommendations in review meetings.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Amazon’s Transportation Execution & Systems Team is seeking a Transportation Analyst to join a team that identifies, creates, develops and integrates innovative solutions that lead to improvements in our North American transportation network. Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations. The Transportation Analyst will be responsible to design, develop, and improve our transportation systems. Key job responsibilities- Communicate analysis and insights to stakeholders and business leaders, both verbally and in writing - Create and maintain tools and reports that support both Senior leadership as well as Operators at the site level- Manage multiple ongoing priorities and closely adhere to internal team and stakeholder SLAs - Design new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability and scalability - Enable effective decision making by retrieving and aggregating data from multiple sources in order to provide visibility to pending changes - Drive continuous improvement by identifying ways to streamline processes and reduce waste sources and compiling it into a digestible and actionable format - Maintain/update internal documentation for internal training and referenceA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree or equivalent- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of working with computers and Microsoft Office products and applications experience- 1+ years of Analyst experience- Intermediate proficiency in Excel, including the use of pivot tables & charts and vlookup ...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers. The Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of sellers around the world to sell to more than 200MM customers (and growing). These solutions include the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, business analytics, and the inventory and order management functions necessary for sellers to manage their business online at Amazon.com.Our team is made up of people like you. People who are: Entrepreneurial –We build solutions for all sellers, regardless of size. In fact, many of us are sellers ourselves. Innovative – Our problem space evolves every day due to scale, new categories and new geographies. There is no playbook for a Marketplace of this size, so innovation and creativity are a must. Passionate – We are passionate about our customers, both sellers and buyers. Everyone’s an owner at Amazon, and our team is no exception. Our business is growing fast and the pace is even faster. Leaders – We recognize the desire for people to lead, whether it is the development of a new feature or ownership of a new category. We invest in our team members, providing challenging roles with significant responsibility. Coaching and mentoring is taken seriously to ensure we continue to build a company we can be extremely proud of. Our team is responsible for developing and managing a CMS solution for markets and delivering content to our customers. We have 300+ customers within the company leveraging our solution delivering content across multiple internal Amazon customers.We’re looking for a Software Development Engineer to lead us on our mission to recruit all the sellers in the world to start selling on Amazon, while empowering them to grow their business and provide a great customer experience. Selling on Amazon is one of the fastest growing businesses at Amazon.com and empowers millions of entrepreneurs (whom we refer to as selling partners) WW. To drive this unprecedented scale, our entrepreneurial team of sales reps, account managers, product managers, data scientists, and software engineers continuously invent new ways to scale and raise the bar for our selling partners through automation. As a software development engineer on this team, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end.Key job responsibilitiesAs a software development engineer on this team, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will:Work with the team to help solve business problems.Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.Use software engineering best practices to ensure a high standard of quality for all of the team deliverables.Write high quality distributed system software.Work in an agile, startup-like development environment, where you are always working on the most important stuff.Maintain the high operational excellence standards while building and supporting the application.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Amazon Business (AB) teams are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to large global organizations (and everything in between). Within AB, the AB Third Party (AB3P) Seller Marketplace is multi-billion dollar P&L connecting business customers with third party sellers globally, and relentlessly innovating across a broad spectrum of functions including expanding our selection, building B2B-specific features, offering everyday low prices, improving world-class delivery, and setting up our sellers for success. Amazon Business is seeking a dynamic and motivated Sales Representative for our Strategic Account Management organization. The Strategic Account Manager will be responsible for driving business growth with some of the most influential sellers on Amazon Business through strategic insights, and high operational standards. In this role, you will be responsible to influence your Selling Partners through executing strategic joint business plans, and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvements. You will be the point of contact for owners and senior leadership at companies throughout the sales process. You will also work with internal stakeholders and cross-functional teams to continue to improve our insights, accelerate Selling Partner growth, and exceed Selling Partner expectations. This role demands a dynamic blend of proactive sales initiatives and meticulous account management. The ideal candidate will excel in cultivating new business relationships while nurturing existing client accounts for long-term partnerships. Basic Qualifications* Bachelor's degree* 4+ years of experience in the following roles, business sales or business development, account management, vendor management, project management or ecommerce* 2+ years of business facing sales or negotiation experience working with and influencing large businesses* 2+ years of experience using analytical, sales, and productivity tools including Salesforce (or other CRM) and Excel* 2+ years of experience delivering cross-functional projects that innovate on behalf of the customer* Large account development and territory management focus, including business development planning, key account management, and/or joint business reviews.* Experience defining program requirements and using data and metrics to determine improvements and identify opportunitiesPreferred Qualifications* Success managing account development from prospecting, to scaling, to multi-year account growth* Online retail experience and/or familiarity with selling on Amazon* Experience communicating customer value, including training in, and usage of, a value-based selling methodology* Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously* High threshold for working in an ambiguous, fast paced start-up like environment – figuring it out and adapting as you go* Proven ability to manage multiple, competition priorities simultaneously without sacrificing the ability to dive deepKey job responsibilitiesSuccessful candidate will have skills and passion to drive Selling Partner business growth, and deliver a positive customer experience. Key responsibilities include but are not limited to:* Build relationships with Selling Partners; be a trusted advisor and thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.* Identify and influence key decision-makers within prospective and existing accounts, along with internal stakeholders and cross-functional teams to create and present compelling Amazon Business solutions that meet and exceed customer requirements* Developing and managing strategic account growth plans with Selling Partners in tandem with internal category teams to improve business input metrics across selection, listing quality, pricing, and fulfillment* Recruit a target set of large enterprise distributors and manufacturers; working together with stakeholder team leaders including Compliance, Legal, Marketing, Restricted Products, and Category Business Development teams* Conduct deep-dive analysis on issues affecting Seller business performance. Communicate the Voice-of-Seller internally as an input into product development and process improvement* Demonstrate time-management skills and work independently while using centralized resources, policies and procedures.* Develop a thorough understanding of e-commerce industry including knowledge of B2B product offerings.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- 2+ years of business facing sales or negotiation experience working with and influencing large businesses ...

About OpsTech ITOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.Responsibilities include, but are not limited to: Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. Handling support requests and procedures across the network. Assisting in training new hires. Continuous learning of new technologies. Supporting customers from multiple buildings in the area, as well as remote customers. Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours. Traveling within your local or regional area to support our customers.Basic Qualifications: High School Diploma or equivalent. 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.Preferred Qualifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer serviceBASIC QUALIFICATIONS- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Experience troubleshooting integrated and interdependent computer systems- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals ...

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers. • Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations, where out of the box thinking is necessary. Present compelling value propositions using a strategic and consultative approach. • Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon. • Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment. • Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management • Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA. • Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality. • Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set. • Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition. Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams. • Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products. • Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Bachelor's degree or equivalent.• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. • Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. • Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. ...

Amazon Web Services is seeking an extraordinary Data Engineer to join the AWS Data Platform team.Our teams take on some of the hardest scalability, performance, and distributed computing challenges the world. We process trillions of events per month using stream processing techniques (Kinesis), process billions of line items via map reduce (EMR) and handle artifacts through the latest in database technologies (DynamoDB and Aurora). We process big data and provide tools for customers to interactively understand their bills. We also provide the analytics that let customers handle billions of dollars of IT usage and spending. Because we sit at the nexus of all AWS services and interact directly with end-customers, we also work closely across all AWS teams to ensure that we offer a great customer experience. The AWS Data Platform team's vision is to help customers handle the full life cycle of data at all levels of granularity, simplify data collection, integration, and aggregation of AWS data assets, and provide services (compute, storage, security) to access datasets at scale. We collect and process billions of usage and billing transactions every single day into actionable information in the Data Lake and make it available to our internal service owners to analyze their business and service our external customers. We are truly leading the way to disrupt the data warehouse industry. We are accomplishing this vision by bringing to bear Big Data technologies like Elastic Map Reduce (EMR) and Spark in addition to data warehouse technologies like Redshift to build a data platform capable of scaling with the ever-increasing volume of data produced by AWS services. You will have the ability to craft and build AWS' data lake platform and supporting systems for years to come. You should have deep expertise in the design, creation, management, and business use of large datasets, across a variety of data platforms. You should have excellent business and interpersonal skills to be able to work with business owners to understand data requirements, and to build ETL to ingest the data into the data lake. You should be an authority at crafting, implementing, and operating stable, scalable, low cost solutions to flow data from production systems into the data lake. Above all you should be passionate about working with huge data sets and someone who loves to bring datasets together to answer business questions and drive growth.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc.We offer flexibility in working hours and encourage you to find your own balance between your work and personal life.BASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience with Apache Spark / Elastic Map Reduce ...

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

About OTSOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).Key job responsibilitiesResponsibilities include, but are not limited to:- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.- Ensuring infrastructure networking and computing systems remain available during production hours.- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.- Managing local technical projects.- Maintaining or creating policies, procedures, and processes.- Identifying root-causes of operational issues and process inefficiencies.- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.- Supporting customers from multiple buildings in the area, as well as remote customers.- Traveling within your local or regional area to support our customers.BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of PC repair, troubleshooting, deployment and liquidation experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- High school or equivalent diploma ...

Are you interested in being part of a team that is tasked with building and maintaining next generation software products that intersect cloud computing, machine learning, and IoT? Do you enjoy the challenge of building and managing innovative services? Do you want to make an impact at a global scale? Then you should join our team!The mission of Global Security Operations (GSO) is to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. GSOTech accomplishes this by building innovative, highly scalable services & technologies that that eliminate subjectivity, complexity, and variation: identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance. As part of GSOTech, we build exciting software technology products that help with security and loss prevention for Amazon operations. We are looking for a passionate, results-oriented, and inventive Sr Product Manager - Technical to drive our Facility Management software.The right candidate possesses a strong background in customer-experience and product management, combined with solid understanding of current cloud-based software and web technologies. You must be able to thrive and succeed in an entrepreneurial environment. The candidate should have a track record of timely delivery of projects, be willing to dig in and get the job done, providing input to speed up key decisions.Our customers are innovators, and you will have the chance to work with them to understand their challenges and design new offerings. Together, we’ll shape not just our own products, but the direction of the industry.Key job responsibilities* Develop and execute the product roadmap using Amazon's working backwards process, including identifying customer pain points and new opportunities* Define, prioritize, and communicate product requirements to cross-functional teams using Amazon's working backwards process* Analyze emerging industry trends in Security & Loss prevention that can contribute to the long-term product strategy* Work with engineering teams to design and deliver high-quality software products that meet customer needs and business objectives* Collaborate with user experience teams, data engineering, and solution architects to create intuitive and user-friendly interfaces for complex workflows* Analyze user feedback and data to continuously improve product performance and user experience * Monitor the execution of the project, providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project* Work closely with various teams to ensure scalability and maintainability of the products you will develop* Develop a deep understanding of Amazon Facilities(Sites) and deliver solutions making it easy to manage a single facility or an entire regionA day in the lifeThe Sr. PMT will dive in and meet with stakeholders across different business lines in WWAS and AWS. You'll engage with multiple Product Managers to strategize and deliver a state of the art solution. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamAmazon’s ability to innovate on behalf of our customers relies on the perspectives and knowledge of people from all backgrounds.We believe that building a culture that is welcoming and inclusive is integral to people doing their best work. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people fromtaking their medications, we can help customers conveniently get the medications they need, when they need them andtake them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7customer service support, and have their meds delivered to their doorsteps while creating programs and products thatembody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Pharmacy Technician to join us on our journey to make it drastically easier for customers to find,choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! An active instate pharmacy technician license is required to be considered. #everydaybetterKey job responsibilitiesKey Job Responsibilities:• Assist pharmacist in filling prescription items, as permitted by the state board of pharmacy• Maintain a safe and clean pharmacy by complying with procedures, rules and regulations• Work daily with Leadership to ensure the right medications are put in the right packets• Run automated machinery required to pre-sort and package medications• Fill exception trays with appropriate medication• Transition Amazon Pharmacy orders through different workflow stages from initial dispense through qualitycontrol• Count and fill prescription vials and affix labels on bulk prescription items• Pack and ship completed orders including printing and affixing appropriate labels on dispenser, shipping boxes• Sort and triage the right boxes to ship at the right time• Aid the distribution manager and distribution pharmacists with receiving, shipping, counting, and packing• Clean, and help maintain, equipment and work areas• Package medications for dispensing and for delivery• Work a flexible schedule - shifts will possibly start and end outside of normal business hoursPhysical Requirements:• During shifts last up to 12 hours (standard full-time shifts are 10 hours excluding overtime, flex and part-timeshifts may vary):• Standing, bending, reaching above the head, kneeling, crouching and/or stretching• Lifting and moving products up to 49 lbs in weight• Manual dexterity of hands and wristsBASIC QUALIFICATIONSBasic Qualifications:• Active and unrestricted in-State Board of Pharmacy License (This includes Pharmacy Technician,Trainee, and Assistant Licenses)• High school diploma or equivalent• 6+ months of experience working with computer and web based tools• Ability to communicate effectively with coworkers and supervisor. Ability to read and understand Englishlanguage labelling on product cartons and prescription labels ...

Amazon's Cross Border Execution (XBE) Team is seeking a highly skilled and motivated Transportation Specialist to assist in resolving stakeholder issues related to daily freight movements into and out of our North American fulfillment centers and associated fulfillment network. This exciting opportunity allows you to join a new team in a significant growth area for Amazon.Key job responsibilities- Continual, tactical communication with external stakeholders (Carriers, Vendors/Suppliers) and internal stakeholders (Retail, Finance, Software Support, Fulfillment Centers)- Ability to extract data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad-hoc reporting and analysis as needed- Publish performance metrics to assist in driving business results- Identify and eliminate root causes of defects to drive efficiency in Amazon's transportation operations- Quickly understand the business impact of trends and make data-driven decisions- Systematically escalate problems or variances in information and data to relevant owners and teams, and follow through on resolutions to ensure delivery- Work within various time constraints to meet critical business needs while measuring and identifying activities performed- Excellent verbal and written communication skills to create a narrative outlining weekly findings, variances to goals, and present these findings in review forumsA day in the lifeAs a Transportation Specialist, you will play a crucial role in ensuring the smooth flow of freight movements across Amazon's fulfillment network. Your day will involve collaborating with various stakeholders, both internal and external, to address transportation-related issues and drive process improvements. You will leverage your analytical skills to extract data from multiple sources, analyze trends, and identify root causes of defects. Your ability to communicate effectively will be essential as you present your findings and recommendations to relevant teams. Additionally, you will work within tight timelines to meet critical business needs while continuously monitoring performance metrics and identifying opportunities for optimization.About the teamThe Cross Border Execution (XBE) Team is a dynamic and fast-paced environment focused on streamlining Amazon's transportation operations. As part of this team, you will have the opportunity to work alongside professionals with diverse backgrounds and expertise. The team values data-driven decision-making, continuous improvement, and a collaborative approach to problem-solving. With Amazon's rapid growth, the XBE Team plays a vital role in ensuring efficient freight movements across the fulfillment network, making it an exciting and challenging environment for those passionate about logistics and transportation.BASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

The Global Procurement Central Services (GPCS) AMER team is seeking a Program Manager to drive key initiatives across our global organization. This role manages the integration of building launches, site type retrofits, and site decommissions. In addition, the role focuses on cost reduction and process improvement projects for the GPCS AMER team. You will work cross functionally across Global Procurement Operations (GPO) pillars including Category Management, Supplier Management, and Site Procurement while partnering with operations and suppliers to balance risk and efficiency in our global supply chain. This role will be required to invent and simplify and continually rethink how we manage inventory and execute our processes.The Global Procurement Central Services (GPCS), reporting into the Global Procurement Organization (GPO), ensures that Amazon gets value for money for non-inventory goods to provide the Fulfillment Centers with the necessary shipping supplies they need to operate smoothly. This includes securing the constant flow of packaging goods and services, supplied at the best overall value to the business on a day to day basis, Blanket Purchase Order management, Key Performance Indicators (KPI) bridging ownership, Accounts Payable invoice hold resolution, site launch support, and escalation management. GPCS currently provides these services for ~1600 sites across 15 countries. The team has two divisions: GPCS AMER and GPCS EMEA. Key job responsibilities- Facilitate the integration of building launches, site type retrofits, and site decommissions for the execution portion of the GPCS Amer team.- Oversee the adoption and improvement of standard work.- Implement measurement controls (metrics and reports) for launch initiatives - Work with cross-functional teams to solve complex problems - Work with technology teams and product managers to develop new tools and systems to support the growth and scalability of the business- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Manage stakeholder relationships and internal processes, and define standards - Manage multiple complex cross-regional and cross-functional projects end-to-end- Monitor Launch metrics, and report on the status of key objectives through MBRs- Develop, execute, and drive scalable programs, standard work initiatives, and adoption across multiple organizations and teams- Partner with internal teams to identify problems and real-time solutions, including data analytics and reportingAbout the teamThe GPCS team is a global team responsible for ordering, forecasting, and demand planning for non-inventory goods and services. We prioritize our operations customers while developing strong relationships with suppliers, and key stakeholders across the Global Procurement Organization and other Amazon businesses. Our team centralizes non-inventory processes in order to drive standardization, cost reduction, and efficiencies, and operates on a 24/7 basis to provide consistent support to stakeholders. Please reach out to the hiring manager for additional details.BASIC QUALIFICATIONS- 2+ years of program or project management experience- 2+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

At Amazon, we're working to be the most customer-centric company on earth. We are seeking a Senior Category Manager to lead the delivery of complex, multi-disciplinary, multi-million-dollar Ops construction projects.The role will work alongside a team of Construction category managers and will partner closely with Pre-Construction, Design and Construction, World Wide Real-Estate, and World Wide Design to develop and execute category sourcing strategies, deliver savings/value and improve productivity across the category. This role will be part of an exciting, fast moving and growing team. The right candidate for this role will be a self-starter with dedication to seeing projects through to the end. You must be able to work independently in a collaborative, creative, ever-changing and ambiguous environment. You will have an eye for detail and determination to standardize processes and turn-over high-quality work. This position involves direct contact with both internal and external stakeholders, and the candidate must have an ability to communicate effectively with business partners at every level, including upper management to inform decision making.Key job responsibilities- Lead individual GC construction category projects, partnering with the team, owning the delivery of complex, multi-disciplinary, multi-million-dollar sites.- Identify, develop and deliver long term sourcing strategies, lead key initiatives with cross-functional teams; drive the decision-making process of the category roadmap with senior leadership.- Build relationships and alignment with internal and external stakeholders to effectively plan and deliver site launches to meet site construction programs, particularly for Prime week and Peak season.- Own the individual targets and goals identified across the NA GC construction category scope as well as identifying and delivering incremental process and system improvements- Drive General Contractor (GC) sourcing, award, contracting and ongoing support until project delivery, while maintaining commercial relationships with suppliers, with a principal objective of achieving optimal cost and performance; - Lead supplier performance management; including improving sustainability & social responsibility; - Help develop Key Performance Indicators and set goals for the team- Audit the progress of the team to ensure we are meeting customer expectations- Act as a market intelligence provider regarding categories; anticipate strategic opportunities and keep key stakeholders informed- Candidate must be able to travel, up to 10%A day in the life- You will deliver market leading low-cost, innovative and sustainable construction equipment/services to help our Operations teams succeed and delight Amazon.com customers with speed, selection and convenience- You will collaborate to seek inputs and manage outputs from our external suppliers as well as internal partners across Design & Construction, Operations Engineering, Workplace Health & Safety and Finance - You may have to adapt and sometimes take different roles from strategy development to project management to rapidly meet customer needs- You will focus on deep diving categories to unlock value and help deploy emerging technologies at scale for OperationsBASIC QUALIFICATIONS- Bachelor's degree- Experience defining and executing program requirements- Experience implementing repeatable processes and driving automation or standardization- 5+ years of relevant strategic sourcing and category management in indirect categories such as professional services, support or maintenance spend, supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- 5+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.The Amazon Business (AB) 3rd Party Supplier Sales Team is driving the next wave of growth for our Business Sellers (Enterprise & SMB). We relentlessly innovate with our Sellers across a broad spectrum of functions including: expanding selection, offering everyday low prices, improving our world-class delivery program, and providing exceptional convenience. We are disrupting the status quo by delivering new, efficient buying and selling solutions to individual proprietors, small-medium businesses, global organizations, and everything in between.Key job responsibilitiesAmazon Business is seeking a dynamic and motivated Sales Professional for our third-party supplier sales team. The Account Representative will be responsible for launching new accounts with brand owners, distributors, resellers, and independently owned businesses to list and sell products to business customers in the Amazon Business store. The ideal candidate will have experience in owning the complete sales cycle from pipeline development through closing the sale and post-close engagement.Our Sellers are our Customers, and we want you to bring a passion for their success to this role, with a focus on helping them launch effectively, steadily increase their business, and improve their experience selling with Amazon BusinessDevelop and execute a launch playbook for the scaled recruitment and growth of prioritized B2B selectionDevelop and manage launch plans in tandem with customer teams, category teams, OEMs/Brands, Distributors, Operations, Integration, Account Management, and Marketing teamsIdentify and build relationships with key influencers and decision makers within prospect targetsDrive seller performance improvements using targeted levers across selection, listing quality, pricing, and fulfillment. This in-office role can be based in one of the following locations: Seattle WA, Austin TX, Phoenix AZ.BASIC QUALIFICATIONS- 1+ years of professional or military experience- Knowledge of Microsoft Office products and applications- Experience prospecting, qualifying, and cold-calling companies ...

The Sr. Resilience Manager, AMER, enables comprehensive security risk preparedness and response processes, building resiliency capabilities for the organization to cope with various levels of threats, events and hazards that jeopardize Amazon’s people, operations, assets, and brand in North and South America. Basic Qualifications1. A bachelor’s degree or equivalent2. Project management and delivery experience 3. Experience in Crisis Management or Business Continuity programs4. Demonstrated ability to work with multiple, competing deadlines, with excellent attention to detail5. Ability to communicate with all levels of business leadership and staffPreferred QualificationsPreferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.1. A security / risk management industry certification (ASIS CPP, CSMP)2. Advanced degree in related field (International Relations, Risk management, Political Science, Business Intelligence, Business Continuity or Resilience etc.)3. Experience with continuous improvement cycles and analytical methodology4. Familiarity with risk, business continuity and data management platforms (BSI, Audit board etc)5. Familiarity with geo-spatial tools and platforms (ArcGIS, ESRI, Palantir, etc.)6. Proficiency in Spanish, Portuguese, and/or French. Key job responsibilities1. Coordinate and lead large-scale/crisis event, emerging threat, and high severity event coordination efforts across multiple organizations to minimize operational disruption in our fulfilment network. 2. Implement detailed resilience frameworks, standards and programs to enable risk change identification, assessment and management. 3. Support the business with analytical deep dives to identify root causes of loss, risks, security breaches and major incidents, determining additional mitigations and or corrective actions.4. Train, advise, and partner with other functions in identifying, managing and mitigating risks through robust standards and processes.5. Work with stakeholders and internal customers to establish, provide, and agree on clear goals, objectives, and performance delivery outcomes as well as timelines.6. Support planning and response with internal teams and manage relationships with business units and functions.7. Build a resilient organization and prepare the business to be able to respond to a range of events that may pose risk to people, operations, assets and brand. A day in the lifeThe Sr. Resilience Manager works closely and on daily basis with senior Worldwide Operations Security (WWOS), Regional Security & Loss Prevention (S&LP), operational disruption, and operations leaders to determine organizational challenges and needs, translating them into proportionate and effective standards and mitigations. The Sr. Resilience Manager supports World Wide Amazon Stores (WWAS), which operate in highly diversified and complex environments, including numerous regulatory and law enforcement models, cultures, languages, criminality levels and national, political, social and security complexities. The Sr. Resilience Manager is called upon to support dynamic risk preparedness and response during changing risk environments, large-scale/crisis events, and high severity incidents. The Sr. Resilience Manager plays a critical role in coordinating operational disruption efforts and ensuring business continuity for our fulfillment operations. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamWorking in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security in business decision-making conversations. We do this by preventing Security and Loss Prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents in order to minimize any negative impact as well as thoroughly investigating security-related incidents in order to identify and remove root causes, preventing reoccurrence.The Resilience team creates and maintains a Resilience framework to ensure continuation of our business, providing risk oversight, risk preparedness, contingency planning and incident response as a service to Business and operational Security & Loss Prevention Teams. The Resilience team implements strategic, tactical and operational mechanisms by working closely with global and regional business leaders and support functions. The team leverages global and regional Risk & Resilience (R&R) teams to monitor existing and evolving threats, assessing risk level changes in order to drive increased preparedness and enable business adaptation and or absorption of changing risk conditions, including response and recovery activity to manifested incident and crisis events.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience developing and implementing of standards, policies and programs or equivalent- Knowledge of Microsoft Office products and applications at an advanced level- Experience in Crisis Management or Business Continuity programs ...

Join a passionate team dedicated to building a best-in-class transportation experience for all partners selling their goods on Amazon. Our mission is to uphold financial compliance, cargo integrity, create end-to-end visibility in Amazon's inbound supply chain network, increase trust, and reduce risks for our customers. We operate in a fast-paced and exciting environment where you'll witness your work's impact, contribute to VP+ goals, and have extensive opportunities for leadership exposure. Key job responsibilities- Lead a high performing team comprised of managers and associates responsible for ensuring cargo integrity and security for Amazon’s managed inbound freight programs- Lead inventory shortage detection mechanisms focused on identifying and rectifying transportation defects- Ensure case queues for support shipper and carrier inquiries are maintained within SLAs and provide a best-in-class customer experience- Establish KPIs, reporting, and goals to deliver outstanding results.- Create net new insights to increase our visibility into where defects occur and develop lasting solutions to address them.- Drive team performance and report on team’s output in WBRs and Leadership ReviewsA day in the lifeAs a Manager III, Supply Chain on the Cargo Integrity & Recovery Services (CIRS) team, you'll lead a team that provides scalable services to internal teams and shippers that use Amazon-Managed transportation. You'll interface heavily with internal and external stakeholders, set standards for processes that detect transportation defects that result in inventory shortages, and foster a culture of engagement and inclusion within a high-performing team. In addition to team management, your day will involve data-driven decision-making to drive results that contribute to Amazon becoming the most trusted supply chain provider in the world. You will also leverage strong writing skills to author and contribute to Leadership narratives, including Monthly Business Reviews (MBRs).About the teamThe Cargo Integrity & Recovery Services (CIRS) team is part of Amazon Global Logistics (Amazon Inbound Transportation). We are a diverse group of Program, Product, and Supply Chain Managers focused on ensuring a best-in-class experience for shippers that inbound freight to Amazon's supply chain network. We partner extensively with Amazon teams across the WW Stores organization, as well as with our Shipper Customers (Retail Vendors and FBA Sellers) and Partnered Carriers. Our team fosters a supportive and inclusive work environment, where we collaborate to deliver outstanding results and a delightful customer experience.BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 2+ years of supply chain experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Bachelor’s or an advanced degree in supply chain, business, engineering, finance or related technical or quantitative field ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification ...