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Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate on behalf of a diverse and demanding global customer base. We are seeking a highly skilled, versatile, and strong Senior Procurement Manager, Procurement Innovation to lean a complex set of projects and initiatives and drive progress on key strategies.With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.The ideal candidate is a creative, demonstrated leader with strong ability to challenge ambiguity, superior analytical abilities with extensive experience in process improvement and digitalization in procurement / Source to Pay. Ideal candidates have extensive experience with process analysis, mapping AS/IS processes and define TO/BE by leading project teams.At the core of the position is to bridge the gap to the best-in-class Taxonomy solutions in order to solve the needs of internal Global Procurement Operations customers. This opportunity requires the excellent technical, problem-solving, and communication skills. This position involves regular communication with senior management on progress, risks and change control. Ability to steer extended cross-discipline virtual teams as well as project management and executive presentation skills are essential to this role.Key job responsibilities• Lead of a) strategy and intake b) program management and adoption and c) serial-life support and continuous improvement• Identify key business challenges to be solved through digitalization and map with best-in-class• Influence the overall GPO Capability Model strategy and long-term roadmap• Lead high-complexity end-to-end procurement innovation and programs: from identifying the key business challenges, designing the right mechanism of change and delivering the desired strategic outputs and business objectives• Design an iterative process of development, adoption and inspection and identify areas of improvement for next iteration• Lead change management and adoption of the new process or SOP across the procurement function and business stakeholders• Regular communication with senior management on progress, risks and change control• Key metrics: customer experience, efficiency, adoption...BASIC QUALIFICATIONS- Bachelor's degree- Experience defining and executing program requirements- Experience being responsible/leading large and complex negotiations- Experience in supply chain- Process mapping experience (AS-Is and To-BE)- Risk and Gap identification ...

The Site Procurement Operations Center (SPOC) is seeking an Operations Manager to drive key initiatives across our global organization. You will be responsible for managing a large team of associates and managers and delivering results for our business partners. You will work with partners at sites and with category managers and vendors to drive non-inventory supply readiness to hundreds of Amazon sites. You will work cross functionally across Global Procurement Operations (GPO) pillars including Category, Supplier Management, and Site Procurement while partnering with operations and suppliers to balance risk and efficiency in our global supply chain. This role will be required to invent and simplify and continually rethink how we manage inventory, execute our processes, raise our level of service for customers, and insist on the highest standards in developing our team. You will be at the center of the indirect supply chain at Amazon, working across functional lines to bring together non-inventory, operations, transportation, and safety teams to ensure the movement of supply through the Amazon network. The Site Procurement Operations Center (SPOC), reporting into the Global Procurement Organization (GPO), ensures that Amazon gets value for money for non-inventory goods to provide the Fulfillment Centers with the necessary shipping supplies they need to operate smoothly. This includes securing the constant flow of packaging goods and services, supplied at the best overall value to the business on a day to day basis, Blanket Purchase Order management, Key Performance Indicators (KPI) bridging ownership, Accounts Payable invoice hold resolution, site launch support, and escalation management. SPOC currently provides these services for ~1600 sites across 15 countries. The team has two divisions: North America (NA) and Europe (EUK). Key job responsibilities- Manage an org of ~40 managers, team leads, and specialists executing on consumable ordering, invoice on hold management, service escalations, and continuous improvement initiatives within the indirect supply chain- Develop and implement strategic initiatives to ensure the continuity of supply of goods and services within the network- Manage multiple complex cross-team projects end-to-end- Partner with internal teams to identify problems and real-time solutions, including data analytics and reporting- Provide weekly reporting of team performance and KPIs to senior leadership - Create buy-in for the vision with key internal partnersBASIC QUALIFICATIONS- A completed Bachelor’s Degree in Supply Chain, Business Administration, Finance, Engineering, or related field- 5+ years supply chain management experience (e.g. logistics, inventory turn management, forecasting, operations)- 5+ years of previous managerial experience in a fulfillment center/distribution center environment of hourly and salaried employees- Supplier Relationship Management (e.g. performance/scorecarding)- 3+ years of experience with procurement tools, including Oracle, Coupa and Ariba- 5+ years of experience working cross functionally with tech and non-tech teams to deliver projects- Experience defining program requirements and using data and metrics to determine improvements- Experience managing, analyzing and communicating results to senior leadership ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers thatprevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Staff Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!Work schedule: Sunday - Wednesday, 9:30 AM - 7:30 PM#everydaybetter Key job responsibilities● Maintain the customer’s profile through leveraging our PharmacyOS database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).● Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.● Collaborate with members of the customer’s healthcare team to provide clinical support as needed.● Document all communication with Prescribers, Nurses, Transferring Pharmacies, and other members of the healthcare team.● Implement policies and procedures in accordance with state and federal laws as well as Amazon Pharmacy operation guidelines.● Obtain, as necessary, and maintain all required documentation in accordance with federal and state regulatory agencies.● Acquire New or Existing Amazon Pharmacy customer prescriptions from Prescribers and/or Pharmacies in a manner that maximizes quality and customer safety and in accordance with federal and state pharmacy regulations.● Actively participates in continuous improvement and quality assurance. Drive a culture ofsimplification and segmentation through diving deep to identify areas of improvement;recommend solutions to drive purposeful, customer centric change.● Performs other tasks assigned BASIC QUALIFICATIONS● Bachelor of Science in Pharmacy or Pharm. D. degree● Active and unrestricted Pharmacy License, in the state in which you are employed and others upon request. Additional licenses may be required if domicile state differs from state of employment.● Knowledge of pharmacy laws and federal and state regulations concerning patient care ...

Amazon’s Transportation Operations team is seeking a highly skilled and motivated Transportation Lead Specialist to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in transportation and excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- Ability to pull data from numerous databases (using Excel, Access, SQL (Structured Query Language) and/or other data management systems) and to perform ad hoc reporting and analysis as needed.- Perform leadership functions for the team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day.- Develop performance metrics to assist with driving business results.- Ability to scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use.- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.BASIC QUALIFICATIONS- High school or equivalent diploma- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing large data sets and utilizing to drive performance and process improvements ...

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.Amazon, one of the top 100 companies in Canada, has an immediate opening for a IT Equipment Coordinator in our Fulfillment Center (FC) in YEG1. Handle millions of items from tens of thousands of vendors and ship them across the globe each day. The successful IT Equipment Coordinator will be responsible for providing assistance to the operations team by maintaining IT inventory, coordinating ordering, delivery, and audits of assets assigned to the IT department, and maintaining general standardized housekeeping of all IT areas. Amazon seeks individuals who are willing to work hard, have fun, and join us in making worldwide history.BASIC QUALIFICATIONSResponsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center. IT Equipment Coordinators are also responsible for the RMA and repair process for all devices under warranty. The IT Equipment Coordinator is a member of the larger IT team within the FC and will specifically support the Junior and Senior Technicians in daily projects and activities as directed. This position reports directly to the IT manager for the fulfillment center. ...

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- Conversational level fluency in Japanese- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

Fleet Maintenance Central Services & Execution Team is hiring a Maintenance Central Services (MCS) Manager!At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.The MCS Manager will lead a team of MCS associates, as well as supervise MCS Managers to improve Uptime and Availability, and will ensure a safe working environment for all. This leader must be input focused with a strong bias for action to eliminate failures proactively.Key job responsibilities- Support Fleet Operations team by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric.- Develop and design innovative solutions to difficult problems, manage outside vendor issues for proactive and reactive maintenance.- Handle multiple internally- and externally-sponsored projects and daily activities, manage and meet deadlines, and develop & track plans on how to accomplish departmental and distribution goals.- Develop and maintain preventative maintenance programs and good working relationships with Operations leadership.- Mentor all MCS leaders and associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond.- Develop Maintenance department business plans and provide guidance and direction for the successful implementation of those plans.- Work with Finance team to develop, set and track budgets.- Participate in and support efficiency improvement Kaizen activities and GEMBA for the site.- Participate in weekly network MCS, vendor and partner calls and periodic Manager conferences.- Candidates must have the ability to provide specific, enriched feedback to enhance individual performance, and provide associates with written performance appraisals including discipline and up to termination.- 25% or more travel requirement.BASIC QUALIFICATIONS- 7+ years of supply chain experience- 7+ years of team management experience- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7 + years of Maintenance Management experience in Reliability Centered Maintenance (RCM) strategy with a focus for Proactive Maintenance Management ...

About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Join the world class safety culture at Amazon Web Services (AWS) and be part of supporting the largest cloud computing infrastructure team as a Regional Safety Engineer. As a Regional Safety Engineer, you will lead the Health and Safety function of your assigned area. You will be responsible for advancing safety culture and improving the health and safety of our data centers, by protecting our employees through safety incident prevention, investigation, and mitigation. Each day you will work with our data center community, the people who make the cloud go. They are working with electrical switching equipment, large scale air handling and mechanical systems, and critical IT gear. You will work closely with experts in security, construction, operations, logistics, compliance, corporate counsel, and human resources to further the global health safety program. You will use data to evaluate trends related to leading and lagging indicators to help your customer focus on safety, our organization's number one tenet. You will partner with employees as well as contractors to achieve health and safety goals and improve our already strong safety culture. As AWS increases data capacity you will partner with construction managers to ensure risks are identified and mitigated prior to live operations. You will work in a fast-paced environment where our operations are rapidly changing, advocating safe changes in the face of new infrastructure, new tools, and new products/processes.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.Key job responsibilities- Daily interactions with our customers delivering health and safety leadership and guidance- Implement health and safety standards, policies and practices including, but not limited to; safety management systems, training, risk assessments, and applicable safety regulations- Assist with industrial hygiene and ergonomics assessments.- Conduct health and safety audits of data centers and active construction sites to ensure compliance with health and safety requirements as well as life safety requirements- Ensure compliance and implementation of global health and safety programs that exceed regulatory requirements.- Develop health and safety plans for on-site emergencies, business continuity, and other unique events.- Maintain adequate safety record keeping and data integrity.- Perform data trend analysis to present to cluster leadership to support business and safety initiatives.- Consult and partner with compliance and legal teams for interpretations and guidance.- Identify risks and partner with Operations to permanently mitigate them via the hierarchy of controls.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Minimum four year college degree in a health and safety, physical science, related field or equivalent experience in health and safety management.- 3 or more years with a degree, or 5 or more years without a degree of field health and safety experience in general industry or construction.- 1 or more years of experience designing, revising, and implementing health and safety processes and procedural documentation. ...

Amazon is inventing on behalf of rights owners and has built the largest and most extensive brand protection program in the world. Amazon’s Trustworthy Shopping Experience (TSE) organization builds best-in-class and thought-leading tools and programs to help rights owners protect their intellectual property and ensure that their brand and products are represented accurately, delivering the right experience to customers. Amazon's Trustworthy Shopping Experience (TSE) team is looking for a Sales Operations Manager to work closely with cross-functional stakeholders to create, implement, and optimize processes, tools, and reporting that improve the overall efficiency and effectiveness our business development teams. The person in this role will act as a trusted advisor to our stakeholders, and become an extension of our business development efforts that translate into productivity toward goal attainment. This is a unique opportunity to play a highly visible role in an exciting and fast paced business, make history, and have fun! KEY RESPONSIBILITIES - Work cross functionally with business development stakeholders to manage and refine business operations processes including: pipeline management, performance management, and reporting. - Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity. - Gather and document business requirements and user stories, evaluate complexity and feasibility, assess technical requirements, determine business justification/ROI, and propose effective solutions for a wide variety of potential process and system solutions. - Develop clear and consistent lines of communication with the right stakeholders, at the right time, while remaining flexible enough to effectively manage ad-hoc requests that don’t fall into pre-established intake mechanismsKey job responsibilities• Work cross functionally with business development stakeholders to manage and refine business operations processes including: pipeline management, performance management, and reporting. • Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity. • Gather and document business requirements and user stories, evaluate complexity and feasibility, assess technical requirements, determine business justification/ROI, and propose effective solutions for a wide variety of potential process and system solutions.• Develop clear and consistent lines of communication with the right stakeholders, at the right time, while remaining flexible enough to effectively manage ad-hoc requests that don’t fall into pre-established intake mechanisms.BASIC QUALIFICATIONS- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent ...

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance. Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Responsibilities include:• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.• Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures• Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory• Working closely with partner teams including hardware deployment, Escalation and MeetEx to drive continuous improvement of the customer experience• Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)• Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback• Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.• Provide comprehensive technical support to Amazon Corporate employees• Provide end user, Windows/Mac/Linux OS deployment and support• Perform hardware procurement and asset management• Troubleshoot/support LAN and on-site servers via tickets, alerts and change management• Ticket queue management • Handle to completion requests and technical project work• Provide on call-support for Sev1 and Sev2 incidents• Handle escalations from Level 1 support• Travel in Canada may be requiredBASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of PC repair, troubleshooting, deployment and liquidation experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- High school or equivalent diploma- Experience supporting video conference and teleconference equipment ...

Innovation is at the core of what we do. We believe that by removing and reducing thebarriers that prevent people from taking their medications, we can help customersconveniently get the medications they need, when they need them and take them asprescribed. We have provided customers with the ability to find transparent and simplepricing, receive 24/7 customer service support, and have their meds delivered to theirdoorsteps while creating programs and products that embody our mission and positionourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Certified Pharmacy Technician to join us on our journey to make itdrastically easier for customers to find, choose, afford, and engage with the services,products, and professionals they need to get and stay healthy! As a Certified PharmacyTechnician, you will play an essential role in empowering our customers to take theirmedications correctly and achieve better overall wellness.#everydaybetter Key job responsibilitiesCore Responsibilities:● Tasks performed may include billing, data entry, obtaining prescriptions and refills,processing denials, transfers and inbound/outbound calls.● Assist the pharmacist in filling prescription items, as permitted by the state board ofpharmacy● Communicate with patients, providers, pharmacies and insurance companies bytelephone and email to obtain prescriptions, take refill requests and resolve billingissues/questions.● Enter patients and order information into the pharmacy systems. Establish andmaintain patient profiles, including lists of medications taken by individual patients.● Process and submit prescription insurance claims for our customers along withresolving insurance problems and patient issues that may result from incorrect orincomplete information, therapy changes and pharmacy or shipping errors.● Keeping patients informed on the status of their prescription or out of pocket costs intheir upcoming shipments.● Perform account adjustments, method of payment, banking and unbilledreconciliations● Verify insurance data for completeness, accuracy, and compliance prior to billingincluding analyzing and verifying dates of service, quantity, day supply and billedamounts.● Research missing and incomplete information resulting in billing errors and denials● Complete prior authorizations with attention to detail and accuracy, prior to sendingto the prescriber or Cover My Meds● Transfer calls, tickets, claims, or shipments to the pharmacist when necessary● Accept customer and prescription information required to process new and refillprescriptions, including refill authorization from doctor offices where permitted bystate law● Collect, organize, and evaluate patient information, while maintaining confidentialityof all information received.● Receive and transcribe English-language prescriptions sent electronically fromdoctors’ offices and external pharmacies.● Communicate with providers to obtain new written English-language prescriptions orrefill requests and verify that the information is complete and accurate.● Ensure compliance with all company procedures, federal/state laws, rules andregulations● Increasing knowledge and understanding of commonly prescribed medications andtheir uses.● Collaborate with other members of the pharmacy team to maintain customersatisfaction● Perform other tasks assigned while working in a fast paced environment● Work a flexible schedule - shifts will possibly start and end outside of normal businesshours including weekends BASIC QUALIFICATIONS● Active and unrestricted in-State Board of Pharmacy License (This includes PharmacyTechnician, Trainee, and Assistant Licenses). Additional licenses may be required ifdomicile state differs from state of employment.● National Pharmacy Technician Certification (PTCB or NHA)● High school or equivalent diploma● 6+ months of experience working with computer and web based tools● Experience multitasking with phone and computer skills ...

The AMZL Central Flow (CF) team is looking for a Senior Program Manager to join Central Flow driving program development with a focus on intraweek labor and capacity management in addition to day-of execution for North America by automating and centralizing critical decision points across the UTR (Under the Roof) operation in order to positively impact Safety, Quality, and Cost. Last Mile markets across the globe are seeking parity in tools, process, and execution. This role will be instrumental in delivering WW and NA Last Mile parity.*This role requires travel 5-10% of the quarter.Key job responsibilities- Work closely with partners in a cross-functional environment, provide training, analysis, and feedback to stakeholders to drive process improvements.- Support the business strategy, in close collaboration with leadership and WW Ops stakeholders to achieve shared safety and capacity goals- Enhance processes, optimize workflows, and improve efficiency in order to increase program performance.- Proactively measure and analyze data, identify risks/issues, and overcome hurdles to drive results.- Translate metrics and trends into program improvement opportunities.- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellenceAbout the teamCentral Operations (CO) is the nerve center for AMZL last mile operations with AMZL Central Flow supporting Under-the-Roof (UTR) initiatives including Capacity Management, DEA Recovery and Shift planning standard work. Program managers in AMZL CF utilize their centralized perspective to identify opportunities, facilitating conversations amongst stakeholders and driving resolution.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Experience owning end-to-end long-term strategic planning or capacity planning- 5+ years of defining and implementing- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Account Health Support is looking for a highly analytical and result-oriented Business Analyst Manager to help build/enhance support for Amazon sellers in a global contact center environment.The ideal candidate works effectively in a cross-functional environment and is comfortable communicating with both technical and business stakeholders. This person uses data to guide decision-making, has strong business judgement, and can think creatively about new opportunities. This position will partner with program teams that enable operations and eliminating defects that lead to a negative policy experience for sellers. They will need to partner with global operations leads to align design, development, and maintenance of metrics, reporting, analysis and dashboards.Key job responsibilitiesResponsibilities of this position include:• Hire, manage, and coach a team of Business Analysts.• Strong leadership, vision and passion to build and drive a Business Analytics team to create changes in business partnerships, analytics, and metrics/reporting.• Drive the design, development and implementation of our Operations analytics to provide stakeholders with structured access to data.• Champion proper adoption of self-service analytic tools and reporting environments.• Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards that monitor and to drive key business decisions.About the teamAccount Health Support (AHS) is a global team that provides Selling Partners with empathetic support while addressing their account health and compliance concerns.BASIC QUALIFICATIONS- Bachelor’s degree in Finance, Business, Technology, or a similar discipline with analytical bias- 6+ years of relevant work experience as a business analyst, financial analyst, or similar position requiring analysis including the use of SQL, Python or similar. - 4+ years of experience using data driven analytics to support business decisions- 4+ years of people management experience, analysts or similar technical positions- Advanced proficiency with Microsoft Office (Word, Excel, and PowerPoint)- Experience with business intelligence and data visualization and reporting tools (e.g. Tableau, Quicksight) ...

North America Surface Transportation (NAST) Process Engineering Amazon Customer Excellence System (ACES) is seeking a highly skilled and motivated Program Administrator to assist in supporting NAST Cx (Customer Excellence) teams with project alignment, tracking and deep dives. This is an exciting opportunity to join an established team within NAST and drive standardization of workflows within TOM (Transportation Operations Management) and Amazon Transportation Service (ATS). The person in this role will work autonomously in an ambiguous environment. The NAST Program Administrator will drive alignment across all transportation stakeholder groups connecting to TOM. The person in this role will deep dive complex problems, is passionate about creation of and standardization of processes and ensuring accuracy of data and reporting. Key job responsibilities• Manage the successful completion of key deliverables throughout project life cycle for NAST Cx• Consistently review existing projects to identify gaps, streamline and improve results• Monitor and track intake reporting to communicate tasks to internal and external stakeholders• Manage multiple work streams simultaneously across both internal and external stakeholder groups• Identify key stakeholder dependencies and create value propositions to drive engagement, alignment and on-time completion of tasksBASIC QUALIFICATIONS• Experience within Microsoft Office programs with a focus on Excel• Proven work experience & strong background as an administrative support or project / data management• Experience developing, implementing, and/or auditing standard work• Experience creating content such as standard work or project updates for communication to large organizations and leadership• Experience with performance metrics and process improvement ...

*This role is located in Goodyear, AZ. This role is fully on site and there is no relocation assistance.*Are you ready to drive commercial motor vehicles locally from building to building and help Amazon deliver world class service? Transportation Associates will perform semi-trailer moves in the trailer yard, coordinate yard activities (such as checking in trailers, traffic flow, internal communications with operations, etc.), conduct yard audits, complete driver training programs (Hostler, CDL School, etc.), and operate multiple vehicle types (including but not limited to hostlers and day cabs) to support Amazon’s transportation network. Benefits of being a Transportation Associate include earning your Commercial Driver’s License (CDL) paid for by Amazon, being home after every shift and having the opportunity to work 40 hours per week (plus occasional overtime).You are applying to a DOT-regulated role. This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). An offer is contingent upon the successful completion of a DOT-regulated pre-employment background screening and DOT physical.Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL), and be eligible to drive in accordance with Department of Transportation (DOT) requirements. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.As a Transportation Associate you will:• Adhere to company rules and regulations and make safety a priority at all times. • Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings.• Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations. • Operate CMVs on public roads as required while staying on predetermined routes and using approved equipment. • Comply with company policies, procedures, and DOT regulations (size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc.). • Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered. • Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions. • Work primarily outside and drive different commercial motor vehicles over the road. • Work at nearby sites locations within the area needed to support the business. • Drive, maneuver, and load/unload a truck using approved equipment (pallet jack, etc.). • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach. • Work as a peer trainer on an as needed basis to support the business. • Associate will be required to obtain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL) as a condition of the role.BASIC QUALIFICATIONS- High school or equivalent diploma- Driver's license- Are 21 years of age or older- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- This position involves driving up to 75% of the time and will require obtainment of a Driver Qualification File (DQF) and/or Commercial Drivers License (CDL) as a condition for the role. Must be willing and able to obtain licensing as part of this role. ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We are seeking an energetic Data Center Area Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Area Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Area Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.Physical Requirements:· Walk jobsites in uneven terrain· Work at heights and from ladders· Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl· Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.· Carry objects weighing up to 49 pounds for short distances· Work shifts longer than eight hours in duration.· Respond to off hour emergency calls.· Maintain balance and perform construction tasks while on a ladder· Coordinate body movements when using tools or equipment· Reach and stretch to position equipment and fixtures while maintaining balance· Bend or twist the body into unusual positions while working· Perform physical tasks all day without becoming overly tired· Use hands to manipulate small wires and objects· Apply muscular force quickly to objects and equipment· Push or pull heavy objects into position· Work in a noisy environment· Work at depths, such as under raised floors - This position requires that the candidate selected be a U.S. citizen and must possess and maintain an active Top Secret security clearance.Key job responsibilitiesResponsibilities- Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers- Manage teams of 24x7 engineering technicians in all facets of their career- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs- Effectively and efficiently manage the operations budget and expenditures- Routinely operate as the afterhours on-call Data Center Area Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s) About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Current, active US Government Security Clearance of Top Secret or above- Bachelor's degree or higher in a relevant engineering discipline, or relevant experience.- 5+ years of experience working in data centers with an emphasis on building and equipment operation- 3+ years of experience in a management position with 5 or more direct reports ...

Please note: this role requires open flexibility to work 10 hour overnight shifts (late afternoon to early morning hours) and will be scheduled on a front-half (Sunday – Wednesday) or back-half (Wednesday – Saturday) schedule. Shifts will be assigned upon starting in the role and could be subject to change based upon business need.This position requires in-role training at an operating site which will be 2+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.ABOUT AMAZONOur Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Global Specialty Fulfillment (GSF) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us!Key job responsibilities - Support, mentor, and motivate your team - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments) - Work a flexible schedule (weekends and/or overnight shifts)BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

The Brand Experience and Excellence organization creates, builds and leads innovation for brand owners in the Amazon store worldwide. The Customer Acquisition and Loyalty team in this organization focuses on helping Brands engage Customers on and off Amazon, develop a winning strategy for Brands to leverage social media to build stronger brands, and launch great products that resonate with Customers and achieve success.We are looking for a Senior Product Manager Tech to drive our strategy to connect Brands with influential creators and measure the success of these engagements. As a PMT in our entrepreneurial team, you will own the vision and roadmap for the features and functionality to enable your vision. You will collaborate with scientists, business analysts, UX and engineering teams across Amazon to deliver innovations that are durable in time. Leveraging your technical depth, you will guide the integration and evolution of tech systems, proposing simple solutions to complex problems.Key job responsibilitiesConducting market research and Seller interviews to collect data and anecdotes that will inform the roadmapWriting strategy docs and PRFAQs to pitch ideas and seek alignment on program investments,Performing deep dives on business metrics to identify problems or opportunitiesMaking sound prioritization decisions that are backed by dataDriving adoption, engagement and experimentation of productsDeveloping and managing mechanisms that ensure high quality at speed and scaleBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.Key job responsibilitiesConduct ergonomic assessments and provide recommendations for workstation improvements.Develop and implement health and wellness programs tailored to the specific needs of the workforce.Collaborate with the WHS team to analyze injury trends and develop preventive strategies.Assist in conducting safety audits and inspections to identify potential hazards in the workplace.Provide health education sessions on topics such as proper lifting techniques, stress management, and healthy lifestyle choices.Assist in the development and implementation of return-to-work programs for injured employees.Provide input on the selection and maintenance of first aid equipment and supplies.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current active Athletic Trainer Certification, by either the Board of Certification (BOC) or equivalent State Certification. ...

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Manager to join our expanding Infrastructure Operations teamAWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.A day in the lifeWe are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The successful candidate will have experience managing people with varying skillsets, devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions. Some high-level responsibilities include:- Prioritize and assign trouble tickets to data center technicians and operators- Routinely review ticket queue for large events and address accordingly- Coordinate change management resources- Guide, train and educate data staff on the best practices related to all service owner issues- Manage and deliver mid-size projects- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs- Manage a diverse team of data technicians with varying skills- Provide weekly report to the data center manager- Maintain the on-call schedule coordinating absence and vacations- Recruit and train data technicians to ensure appropriate staffing levels- Host weekly staff meetings- Write and deliver performance reviews for staffAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- A bachelor's degree or equivalent combination of education and experience- 5+ years of experience managing people in a technical environment.- 3+ years of experience with hardware architectures, troubleshooting experience, networking experience, knowledge of cabling best practices, system management tools and client/server environments ...