Regional Manager, Site Procurement Operations Center, Global Procurement Operations (GPO)

Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. As a Regional Manager for the Site Procurement Operations Center (SPOC), you will lead and be responsible for the growth and development of a team responsible for Amazon's Fulfillment Center indirect supply chain. You will be responsible for delivering on our commitments to our internal customers across the regions supported by our Global Procurement Organization. The person in this role will be a good listener to understand the demands of your internal customers and maintain strong supplier relationships. Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate as part of a multi-national team.Must be willing to relocate to and work on-site in Tempe, Arizona.Key job responsibilities- Manage a team of Supply Chain Specialists in a hybrid work environment; train and develop team members and peers- Design and secure the flow of consumable items from the suppliers’ premises to the Amazon locations; provide immediate trouble shooting in support of escalations from site operations teams- Continuously evaluate supplier performance and proactively engage with suppliers to minimize defects - Manage supplier and internal key performance indicators (KPIs) to measure, control and benchmark indirect supply chain processes including creation of recurring metrics reports- Manage and improve communication lines between suppliers, internal stakeholders, and SPOC leadership listed in escalation paths - Identify and implement savings and efficiency improvement projects in partnership with internal and external stakeholders- Accountable for supporting new site launches for all SPOC services- Resolve, document, and root cause indirect supply chain issues throughout the networkBASIC QUALIFICATIONS- Completed Bachelor’s Degree in Supply Chain Management, Business Administration, Engineering, Information Technology, or related field- Experience in the following Procurement domains: Materials Management, Logistics, Supply Chain Operations, and/or Shipping Supplies- Experience in supplier/vendor relationship management - Advanced knowledge of software programs (i.e. Microsoft Excel, Access, Outlook and Word) - 1+ years experience labor planning, managing and coaching employee performance ...

Workplace Health and Safety Specialist Southwest 2025 (NV, UT, AZ, CO, NM, TX, OK)

At Amazon, we’re committed to promoting a safe working environment and being the most safety-centric company for every team member. If you are eager to implement effective safety improvements, inform managers of compliance issues and safety improvement opportunities, apply to join our team in Amazon Operations as a Workplace Health and Safety Specialist (WHSS)! You are provided extensive safety training and development as an entry level WHSS towards becoming an exceptional safety leader.This role will require 100% on-site attendance located within one of our Network Distribution Centers, and will not be a virtual - work from home position. At Amazon, we thrive in a dynamic and rapidly evolving work environment, and our approach to safety is no exception. Just like the organization itself, our Safety department operates with agility and adaptability. As WHS Specialist, you will have the invaluable opportunity to cultivate your own agility, learning to swiftly adjust strategies, plans, and solutions to keep pace with ever-changing business demands. You will effortlessly collaborate and lead diverse functional teams and stakeholders across all levels of the organization. Our guiding principles include embracing open-mindedness, prioritizing customer satisfaction, fostering innovation, promoting empowerment, leveraging advanced technologies, and fostering a strong sense of camaraderie within our team. These principles are what drive our WHS team to deliver cutting-edge fulfillment solutions.You may be wondering, what exactly is fulfillment? Fulfillment, in the context of Amazon, refers to the process of completing and delivering a customer's order from Amazon.com. It encompasses various stages such as picking, packing, shipping, and delivering the order, all with the aim of meeting or exceeding the customer's expectations.To better understand our operations, let's break down the workflow into three major lanes: first mile, middle mile, and last mile.• First mile: This is where the product is stored and made ready for picking when an order is placed. It's the starting point of the fulfillment process.• Middle mile: In this stage, your order is sorted and prepared for distribution to your specific area. It involves efficient logistics and transportation to ensure your package reaches the next destination smoothly.• Last mile: The last mile represents the final leg of the journey, where the product is delivered right to your doorstep. This step focuses on providing a seamless and convenient delivery experience for our customers.It's important to note that while these lanes may have slight building variations depending on the specific fulfillment center, one constant remains: our unwavering vision and dedication to serving our customers.We strive to continuously improve and optimize our fulfillment processes to ensure customer satisfaction and exceed their expectations. Here are the types of facilities in each mile segment of fulfillment:• Fulfillment Centers (North America Customer Fulfillment - NACF Network)o Large facilities with many associates, that house goods, both big and small (first-mile). These are the types of building that typically come to mind when you hear fulfillment and may contain robotics technology or house the products available when you shop Amazon.com!• Sort Centers (North America Sort Center - NASC Network)o Medium-sized facilities, localized close to larger markets, where goods are sorted for delivery (middle-mile). These buildings receive packaged orders and help the last-mile network deliver products on-time more efficiently. Orders are sorted by zip code, region, and size. These buildings operate most similarly to a regional post office or large third-party logistics building. o Air Sites (Amazon Air Network), Amazon’s dedicated Air network serving middle mile, located near or within major airport hubs. These locations require additional security clearances and background checks, managed by the local port authorities. • Delivery Stations (Amazon Logistics - AMZL Network)o Smaller facilities with fewer associates, localized close to larger markets, where goods are delivered directly to customers (last mile). This is the last stop in the life of an order, where it is packed onto a delivery truck before heading out to the customer’s address.Locations and Placement:- This role will start between January 2025 and September 2025. · This position is not a corporate role. This is a full-time position located in a fulfillment center, sort center, delivery station, or other building within the Amazon Fulfillment Network.PLEASE NOTE: This role will require the flexibility to relocate, as we prioritize placing candidates based on business need. Candidates’ placement preferences will be considered, and recruiters will do their best to accommodate location placements. Relocation benefits will be offered for those who qualify.Job Elements:• Must be able to perform the following tasks, with or without reasonable accommodation:• Willing and able to work any shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.• Wear appropriate Personal Protective Equipment including safety shoes (will be provided)• Stand/walk for up to 10-12 hours per shift• Walk in/and around the warehouse with regular frequency; many facilities are over a quarter mile in length• Access all areas of building (depending on the operations building, this may include ascending and descending ladders, stairs, gangways, and shipping docks safely and without limitation) • Regularly bend, lift, stretch and reach both below the waist and above the head• Lift and move items up to 49 poundsKey job responsibilities• Coordinating and implementing all aspects of Amazon’s Global Safety Program.• Identifying and informing management of compliance issues, safety risks, and improvement opportunities through conducting daily, weekly, and monthly audits.• Facilitating incident investigations processes.• Maintaining required paperwork to comply with Amazon and OSHA regulations.• Conducting risk assessments related to jobs performed (Job Hazard Analysis).• Recording safety incident information in internal databases in a timely manner.• Innovating on process improvements and managing actions to completion.• Training and assisting team members (Area Managers, Associates, Safety Team Members, etc.) to complete safety tasks (audits, following safety rules, etc.)• Performing specific safety training as required by the Safety Manager.• Providing additional oversight for fire prevention, hazardous waste management, and other safety related activities.• Recommending appropriate risk mitigation measures to management, including ergonomics.A day in the lifeAs a WHSS, you will maintain accurate daily, weekly, and monthly metrics to report to onsite management teams. You will also conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions for associates. In addition, the WHSS leads recommending appropriate risk mitigation measures to management, including ergonomics, in our Network Distribution Centers.BASIC QUALIFICATIONSA bachelor’s or master’s degree with all requirements completed between May 2023 and August 2025. (You will need to have all degree requirements met before your first day). ...

Compliance Analyst, North American Surface Transportation (NAST) Compliance

At Amazon, we’re working to be the most customer-centric company on Earth. Amazon’s North American Surface Transportation (NAST) Compliance Team is seeking a NAST Compliance Analyst to drive large scale projects, programs and technical initiatives within Amazon Middle Mile Transportation network.This is an exciting space that is in the heart of North American Surface Transportation Safety & Compliance within Middle Mile. The team is comprised of subject matter experts who leverage transportation compliance administration with efforts to continually raise the bar on transportation services at Amazon.Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.• Build relationships with project stakeholders across key internal teams, stakeholder teams and external partners.• Establish mechanisms that ensure highest levels of Amazon policies related to Department of Transportation regulations across our Middle Mile transportation network.• Understand the deliverables of project stakeholders, critical path items, and effectively communicate status, potential risks, and delays.• Be comfortable dealing with ambiguity and enjoy working on different problems every day.• Develop, implement and govern Key Performance Indicators (KPI) reporting for the portfolio of programs, providing visibility to the milestones and performance for all projects to the given stakeholders.• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.• Interact with 3rd party vendors to discuss performance metrics, service level agreements, contract negotiations, and daily workload volumes.• Look for opportunities to improve program quality and operational excellence.• Partner with other program managers to secure resources, scope efforts, and set project priorities and milestones.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, including upcoming graduates.- 3+ years of relevant experience in a business analyst/data analyst/statistical analysis role.- Strong data analytical skills and expertise with Excel.- Excellent communication (verbal, written, and data presentation) and interpersonal skills to effectively communicate with both business and technical teams.- Ability to deal with ambiguity and competing objectives in a fast paced environment. ...

Engineering Operations Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Data Center Engineering Operations Technician (EOT) are Amazon’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.Key job responsibilities- Operate and maintain mechanical and electrical, mechanical, emergency generator, and fire/life safety equipment within the data center- Troubleshoot of facility and rack-level events within internal SLAs- Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements- Provide support to Data Center Operations technicians- Perform root cause analysis of equipment failures- Ensure all safety procedures are adhered to while performing work- Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)- Utilize internal CMMS to manage building workflows and spare part inventory- Supervise contractors who perform servicing or preventive maintenance- Respond to off hour emergency calls per on call rotation for any one of the region’s sites- Fully comply with all physical security procedures and policies- Drive innovation while reducing operational costs in the facilities- Manipulate small wires and objectsPerform the following tasks, with or without reasonable accommodation:o Walk job sites in uneven terraino Work in extreme climateso Work at heights and from ladderso Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or moreo Bend or twist the body into unusual positions while workingo Push or pull heavy objects into positiono Work in noisy environmentsMilitary Ratings/MOSs Navy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, EW, FC, FT, MM, MMN, EN, STG, STS, UT Army:15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F Marines:612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337 Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031 About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 3+ years of maintenance experience on mechanical or electrical equipment in a mission critical environment (i.e. Data Center, telecom, etc.) - Experience with building management systems (BMS/EPMS) - Current, active US Government Security Clearance of Top Secret or above ...

Business Analyst Manager, Account Health Support

Account Health Support is looking for a highly analytical and result-oriented Business Analyst Manager to help build/enhance support for Amazon sellers in a global contact center environment.The ideal candidate works effectively in a cross-functional environment and is comfortable communicating with both technical and business stakeholders. This person uses data to guide decision-making, has strong business judgement, and can think creatively about new opportunities. This position will partner with program teams that enable operations and eliminating defects that lead to a negative policy experience for sellers. They will need to partner with global operations leads to align design, development, and maintenance of metrics, reporting, analysis and dashboards.Key job responsibilitiesResponsibilities of this position include:• Hire, manage, and coach a team of Business Analysts.• Strong leadership, vision and passion to build and drive a Business Analytics team to create changes in business partnerships, analytics, and metrics/reporting.• Drive the design, development and implementation of our Operations analytics to provide stakeholders with structured access to data.• Champion proper adoption of self-service analytic tools and reporting environments.• Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards that monitor and to drive key business decisions.About the teamAccount Health Support (AHS) is a global team that provides Selling Partners with empathetic support while addressing their account health and compliance concerns.BASIC QUALIFICATIONS- Bachelor’s degree in Finance, Business, Technology, or a similar discipline with analytical bias- 6+ years of relevant work experience as a business analyst, financial analyst, or similar position requiring analysis including the use of SQL, Python or similar. - 4+ years of experience using data driven analytics to support business decisions- 4+ years of people management experience, analysts or similar technical positions- Advanced proficiency with Microsoft Office (Word, Excel, and PowerPoint)- Experience with business intelligence and data visualization and reporting tools (e.g. Tableau, Quicksight) ...

Manager, Fleet Maintenance, Central Services & Execution

Fleet Maintenance Central Services & Execution Team is hiring a Maintenance Central Services (MCS) Manager!At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.The MCS Manager will lead a team of MCS associates, as well as supervise MCS Managers to improve Uptime and Availability, and will ensure a safe working environment for all. This leader must be input focused with a strong bias for action to eliminate failures proactively.Key job responsibilities- Support Fleet Operations team by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric.- Develop and design innovative solutions to difficult problems, manage outside vendor issues for proactive and reactive maintenance.- Handle multiple internally- and externally-sponsored projects and daily activities, manage and meet deadlines, and develop & track plans on how to accomplish departmental and distribution goals.- Develop and maintain preventative maintenance programs and good working relationships with Operations leadership.- Mentor all MCS leaders and associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond.- Develop Maintenance department business plans and provide guidance and direction for the successful implementation of those plans.- Work with Finance team to develop, set and track budgets.- Participate in and support efficiency improvement Kaizen activities and GEMBA for the site.- Participate in weekly network MCS, vendor and partner calls and periodic Manager conferences.- Candidates must have the ability to provide specific, enriched feedback to enhance individual performance, and provide associates with written performance appraisals including discipline and up to termination.- 25% or more travel requirement.BASIC QUALIFICATIONS- 7+ years of supply chain experience- 7+ years of team management experience- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7 + years of Maintenance Management experience in Reliability Centered Maintenance (RCM) strategy with a focus for Proactive Maintenance Management ...

Onsite Medical Representative

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current active Athletic Trainer Certification, by either the Board of Certification (BOC) or equivalent State Certification. ...

Transportation Specialist, ATS Scheduling

Amazon is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.An ideal candidate has a background in transportation and excellent data driven problem resolution skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Publish performance metrics to assist with driving business results - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forumBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Transportation Associate

*This role is located in Glendale, AZ. This role is fully on site and there is no relocation assistance.*Are you ready to drive commercial motor vehicles locally from building to building and help Amazon deliver world class service? Transportation Associates will perform semi-trailer moves in the trailer yard, coordinate yard activities (such as checking in trailers, traffic flow, internal communications with operations, etc.), conduct yard audits, complete driver training programs (Hostler, CDL School, etc.), and operate multiple vehicle types (including but not limited to hostlers and day cabs) to support Amazon’s transportation network. Benefits of being a Transportation Associate include earning your Commercial Driver’s License (CDL) paid for by Amazon, being home after every shift and having the opportunity to work 40 hours per week (plus occasional overtime).You are applying to a DOT-regulated role. This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). An offer is contingent upon the successful completion of a DOT-regulated pre-employment background screening and DOT physical.Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL), and be eligible to drive in accordance with Department of Transportation (DOT) requirements. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.As a Transportation Associate you will:• Adhere to company rules and regulations and make safety a priority at all times. • Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings.• Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations. • Operate CMVs on public roads as required while staying on predetermined routes and using approved equipment. • Comply with company policies, procedures, and DOT regulations (size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc.). • Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered. • Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions. • Work primarily outside and drive different commercial motor vehicles over the road. • Work at nearby sites locations within the area needed to support the business. • Drive, maneuver, and load/unload a truck using approved equipment (pallet jack, etc.). • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach. • Work as a peer trainer on an as needed basis to support the business. • Associate will be required to obtain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL) as a condition of the role.BASIC QUALIFICATIONS- High school or equivalent diploma- Driver's license- Are 21 years of age or older- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- This position involves driving up to 75% of the time and will require obtainment of a Driver Qualification File (DQF) and/or Commercial Drivers License (CDL) as a condition for the role. Must be willing and able to obtain licensing as part of this role. ...

EHS Specialist

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits.The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to:- Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems- Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions- Responsible for recommending appropriate risk mitigation measures to management, including ergonomics- Available to work flexible shifts including days, nights and/or weekendFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent- Knowledge of OSHA regulations, specifically 29 CFR 1910- A minimum of 1 year in an environmental Health & Safety (EHS) related field OR; A bachelors degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personal issues in the workplace ...

Emerging Threat Manager, AMER Risk & Resilience

The Emerging Threat Manager develops and delivers comprehensive security risk preparedness and response processes and mechanisms, building resiliency capabilities for the organization in AMER to cope with various levels of threats, events and hazards that jeopardize Amazon’s people, operations, assets, and brand.Key job responsibilities1. Create mechanisms, standards and processes by translating Amazon Security Policies into real world applications to adapt to and or absorb impacts of threats, events or hazards.2. Train, advise, and partner with other functions in identifying, managing and mitigating risks through robust standards and processes.3. Lead planning and response across World Wide Amazon Stores (WWAS) teams and manage relationships with business disruption management teams.4. Create, manage and visualize threat, events and hazard information in Geo-spatial tools to streamline incident preparation, management and recovery efforts5. Working directly with Geo-Spatial Tools and Intelligence as part of assessing risk and recovery A day in the lifeThe Emerging Threat Manager works closely and on daily basis with senior Worldwide Operations Security (WWOS), Regional Security & Loss Prevention (S&LP) and operations leaders to execute organizational vision and drive adoption of proportionate and effective standards and programs. Worldwide Amazon Stores (WWAS) operate in highly diversified and complex environments which includes numerous regulatory and law enforcement models, cultures, languages, criminality levels and national, political, social and security complexities. The Emerging Threat Manager works alongside the AMER Resilience Managers to develop comprehensive emerging threat management procedures, escalation protocols and manage coordination calls for leadership and support team preparedness activities for events such as natural disasters and emerging threats. They enable crisis preparation, management and recovery efforts by managing Geo-spatial tools to visualize key data inputs from various internal and external sources. About the teamWorking in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security in business decision-making conversations. We do this by preventing Security and Loss Prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents in order to minimize any negative impact as well as thoroughly investigating security-related incidents in order to identify and remove root causes, preventing reoccurrence.The Resilience team creates and maintains a Resilience framework to ensure continuation of our business, providing risk oversight, risk preparedness, contingency planning and incident response as a service to Business and operational Security & Loss Prevention Teams. The Resilience team provides strategic, tactical and operational mechanisms by working closely with global and regional business leaders and support functions. The team leverages global and regional Risk & Resilience (R&R) teams to monitor existing and evolving threats, assessing risk level changes in order to drive increased preparedness and enable business adaptation and or absorption of changing risk conditions, including response and recovery activity to manifested incident and crisis events.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

Learning Manager, Amazon Transportation Services - Relay Operations Center

**This role will be located in Tempe, Arizona.The Learning Manager (LM) is an active member of the Relay Operations Center (ROC) Leadership Team, driving and supporting site performance and network initiatives. The Learning Manager (LM) actively leads a team of managers and trainers including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, HR and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the ROC including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.Key job responsibilities• Maintains proficiency, development, and compliance trainings, ensuring targeted metrics are achieved or exceeded• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve associate and leader performance• Continuous Improvement subject matter expert• Ensures processes and changes are communicated and that teams are prepared for implementation and adoption• Simplifies complex information to construct executable plans• Effectively composes verbal and written communication and identifies the appropriate forum for eachBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements ...

Escalations Specialist - Portuguese, Global Security Organization (GSO)

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- Conversational level fluency in Portuguese- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

Program Manager, Global Procurement Central Services, Global Procurement Operations (GPO)

The Global Procurement Central Services (GPCS) AMER team is seeking a Program Manager to drive key initiatives across our global organization. This role manages the integration of building launches, site type retrofits, and site decommissions. In addition, the role focuses on cost reduction and process improvement projects for the GPCS AMER team. You will work cross functionally across Global Procurement Operations (GPO) pillars including Category Management, Supplier Management, and Site Procurement while partnering with operations and suppliers to balance risk and efficiency in our global supply chain. This role will be required to invent and simplify and continually rethink how we manage inventory and execute our processes.The Global Procurement Central Services (GPCS), reporting into the Global Procurement Organization (GPO), ensures that Amazon gets value for money for non-inventory goods to provide the Fulfillment Centers with the necessary shipping supplies they need to operate smoothly. This includes securing the constant flow of packaging goods and services, supplied at the best overall value to the business on a day to day basis, Blanket Purchase Order management, Key Performance Indicators (KPI) bridging ownership, Accounts Payable invoice hold resolution, site launch support, and escalation management. GPCS currently provides these services for ~1600 sites across 15 countries. The team has two divisions: GPCS AMER and GPCS EMEA. Key job responsibilities- Facilitate the integration of building launches, site type retrofits, and site decommissions for the execution portion of the GPCS Amer team.- Oversee the adoption and improvement of standard work.- Implement measurement controls (metrics and reports) for launch initiatives - Work with cross-functional teams to solve complex problems - Work with technology teams and product managers to develop new tools and systems to support the growth and scalability of the business- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Manage stakeholder relationships and internal processes, and define standards - Manage multiple complex cross-regional and cross-functional projects end-to-end- Monitor Launch metrics, and report on the status of key objectives through MBRs- Develop, execute, and drive scalable programs, standard work initiatives, and adoption across multiple organizations and teams- Partner with internal teams to identify problems and real-time solutions, including data analytics and reportingAbout the teamThe GPCS team is a global team responsible for ordering, forecasting, and demand planning for non-inventory goods and services. We prioritize our operations customers while developing strong relationships with suppliers, and key stakeholders across the Global Procurement Organization and other Amazon businesses. Our team centralizes non-inventory processes in order to drive standardization, cost reduction, and efficiencies, and operates on a 24/7 basis to provide consistent support to stakeholders. Please reach out to the hiring manager for additional details.BASIC QUALIFICATIONS- 2+ years of program or project management experience- 2+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

Overnight Staff Pharmacist, Amazon Pharmacy

Overnight Staff Pharmacist, Pharmacy FulfillmentInnovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!#everydaybetterSchedule: Wednesday - Saturday 6:00pm-5:00am Key job responsibilities• Verify medication quality assurance for all packet and bulk dispenses.• Collaborate with other staff pharmacists to ensure all produced packet and bulk sets undergo athorough quality assurance check prior to shift end.• Collaborate with other staff pharmacists to ensure all production relative to new business lines undergoes a thorough quality assurance check prior to shift end.• Complete ancillary housekeeping pharmacy tasks including checking returns, inputting medication rejects, overseeing medication substitutions, and canister approval.• Answer clinical questions, provide clinical guidance• Investigate errors and facilitate proper resolution and reporting.• Collate and deliver pertinent pharmacy information to distribution team.• Ensure compliance with all company procedures, Federal/State laws, rules and regulations.• Collaborate with other members of the pharmacy team to maintain customer satisfaction.BASIC QUALIFICATIONS• Bachelor of Science in Pharmacy or PharmD Degree• Active and unrestricted Pharmacist License in the state in which you are employed, and others upon request. Additional licenses may be required if domicile state differs from state of employment.• Knowledge of pharmacy laws, federal and state regulations concerning patient care• Exemplary interpersonal communication skills including written and verbal communication.• Ability to perform basic computer functions.• Warehouse work, including the ability to lift 20lbs ...

Sr. Colo Electrical Engineer, Colocation Region Engineering- AMER

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Are you an engineer with a passion for data center design and looking for a challenge to chart your own course? If so, we are looking for you to help us make history. AWS data centers are the foundation upon which our software and services operates to meet the growing demands of our customers. This role provides the opportunity to collaborate with business development, design engineers, data center operations professionals, external vendors and consultants, and other cross-functional teams to assess and select colocation facilities that meet our business requirements. You will be able to showcase your in-depth understanding of data center design, engineering, and operations of infrastructure common to data centers, telecommunications facilities and other critical environment infrastructure. You will work directly with internal business teams and with colocation vendors to identify, document, and resolve any operational/design deficiencies which could impact a site’s capability or availability.You will have opportunities to influence standards for data center products, build and improve processes, and to guide the direction of our colocation data center portfolio on a global scale. So, if you are a strong leader with solid data center mechanical, electrical, plumbing, and structural (MEPS) infrastructure design engineering experience, Amazon will present a fast paced, fun, and exciting work environment that is unique in every aspect and offers an exceptional rewarding opportunity for you. Key job responsibilities- Conduct site assessments against AWS standards for collocation data centers, legacy facility upgrades, and general capital endeavors. - Perform risk analysis and availability calculations for vendor owned and operated collocation data center’s infrastructure to determine fit-for-use/fit-for-service. - Influence AWS’ design and specification requirements to meet our business needs for AWS colocation products. - Investigate and document root-cause failure analysis associated with infrastructure and equipment failures. - Work with vendors and local agencies having jurisdiction to ensure compliance with federal, state and municipal requirements and codes. - Collaborate with engineering, operations, and commissioning teams to properly test and validate the installation, operation, and performance of critical electrical/mechanical/fire suppression/controls systems/structural systems. - Support Operations, data scientists and other business partners to determine utilization, efficiency, and performance analysis on critical systems. - Travel to Data Center sites as required - International & Domestic (up to 50%) - Conduct site assessments against AWS standards for collocation data centers and telecommunications facilities within the region. - Reviews vendor critical infrastructure designs and perform risk analysis and availability calculations for vendor owned and operated collocation data center’s infrastructure to determine fit-for-use/fit-for-service for AWS cloud compute and networking services. A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.Colo Regional Engineers:- Possess strong engineering judgement and are able to provide recommendations despite uncertainty.- Are detail and data oriented.- Manage engineering projects and consultants.- Build trust and relationships with different stakeholders.- Be inclined to get into the field to see things up close.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Engineering degree in Electrical, Mechanical or related discipline- 6+ years experience in Data Center or Carrier-class Telecommunications design, engineering, and/or operations and maintenance (O&M) of data center critical environment infrastructure. ...

IT Support Eng I, IT Services

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance. Amazon's IT Services Support is the first point of contact for technical service requests for Amazon Corporate and its subsidiary employees worldwide.The successful IT Support Engineer will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. Responsibilities include:• On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems.• Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures• Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory• Working closely with partner teams including hardware deployment, Escalation and MeetEx to drive continuous improvement of the customer experience• Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)• Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback• Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.• Provide comprehensive technical support to Amazon Corporate employees• Provide end user, Windows/Mac/Linux OS deployment and support• Perform hardware procurement and asset management• Troubleshoot/support LAN and on-site servers via tickets, alerts and change management• Ticket queue management • Handle to completion requests and technical project work• Provide on call-support for Sev1 and Sev2 incidents• Handle escalations from Level 1 support• Travel in Canada may be requiredBASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of PC repair, troubleshooting, deployment and liquidation experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- High school or equivalent diploma- Experience supporting video conference and teleconference equipment ...

Escalations Specialist II, Registration & Compliance Operations, Escalation Team

At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by joining Amazon’s Escalation Team.In this role you will be part of the Registration and Compliance Shared Services VCIM team, responsible for resolving Executive and Legal escalations, supporting new launches, gathering information for process improvements across multiple functions for all our worldwide regions and employees.Key job responsibilitiesKey Responsibilities:• Supporting Stakeholders with both Legal and Executive escalations • Learn new skills/processes and provide cross skill/cross site/cross region supports• Respond to Executive / Legal escalations requests in real time providing education to them with the goal of achieving first contact resolution, as well as a remarkable, reproducible customer experience. • Process Improvements: Identifies Seller, Compliance and Investigator/Associate success barriers, provides solutions, and drives change through business improvement initiatives. Should also possess great deep dive skills to identify the root cause on audits or CXT/ACES related work.• Partner with leadership and stakeholders across operations, technology, and product teams to ensure quick customer resolution on high priority escalations from Senior Vice Presidents (SVP) and Chief Executive Officers (CEO).• Conduct deep dive analysis to identify root causes of issues, brainstorm short and long-term solutions, lead stakeholder meetings to prioritize and align on implementation timelines, and finalize RCA (root cause analysis) write-ups, and corrective and preventive actions for SVP and CEO escalations.• Perform impact analysis on identified preventatives and collaborate with product, technology, and operations teams to present solution documents.• Provide guidance, support, mentoring, and training to team members as needed to help them develop their skills and knowledge.A day in the lifeIndividual will be accountable for responding and solving executive, legal, PR and regulatory escalations within a defined SLA as per target. Individual should demonstrate excellent functional skills and the ability to work independently while using departmental resources, policies and procedures. Maintains a positive and professional demeanour, always portraying the company in a positive light and effectively managing sensitive issues.About the teamThe R&C escalations team is part of the wider Customer Trust and Partner Support (CTPS) vertical. The primary function of this escalations team is to own the end-to-end resolution of escalations pertaining to the registration and verification process that have been escalated to, or by, senior leadership (L8 Amazonians and above). We provide detailed write-ups where required within an SLA of 10 business days. We strive to salvage the customer experience by working quickly to rectify mistakes that have been made in the past and seek to find effective, scalable solutions to prevent similar issues from arising among the general seller population. We work closely with our colleagues in Executive Seller Relations, Program team, APE and APUK Compliance and SPIM to identify common issues, bridge gaps and close incomplete channels, with the ultimate aim of enhancing customer experience.BASIC QUALIFICATIONS• Bachelor's degree in a related field or equivalent experience.• Proven experience in handling legal and executive escalations• Strong analytical and problem-solving skills, with the ability to deep dive into issues and identify root causes.• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.• Ability to work collaboratively across teams and regions to drive change and implement solutions.• Strong organizational skills and attention to detail to manage multiple escalations and projects simultaneously.• Ability to adapt in a fast-paced and dynamic environment.• Proficient in using various software applications and tools for data analysis and reporting. ...

Transportation Associate

*This role is located in Buckeye, AZ. This role is fully on site and there is no relocation assistance.*Are you ready to drive commercial motor vehicles locally from building to building and help Amazon deliver world class service? Transportation Associates will perform semi-trailer moves in the trailer yard, coordinate yard activities (such as checking in trailers, traffic flow, internal communications with operations, etc.), conduct yard audits, complete driver training programs (Hostler, CDL School, etc.), and operate multiple vehicle types (including but not limited to hostlers and day cabs) to support Amazon’s transportation network. Benefits of being a Transportation Associate include earning your Commercial Driver’s License (CDL) paid for by Amazon, being home after every shift and having the opportunity to work 40 hours per week (plus occasional overtime).You are applying to a DOT-regulated role. This position follows regulations issued by the Department of Transportation’s (DOT) Federal Motor Carrier Safety Administration (FMCSA). An offer is contingent upon the successful completion of a DOT-regulated pre-employment background screening and DOT physical.Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL), and be eligible to drive in accordance with Department of Transportation (DOT) requirements. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.As a Transportation Associate you will:• Adhere to company rules and regulations and make safety a priority at all times. • Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings.• Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations. • Operate CMVs on public roads as required while staying on predetermined routes and using approved equipment. • Comply with company policies, procedures, and DOT regulations (size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc.). • Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered. • Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions. • Work primarily outside and drive different commercial motor vehicles over the road. • Work at nearby sites locations within the area needed to support the business. • Drive, maneuver, and load/unload a truck using approved equipment (pallet jack, etc.). • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach. • Work as a peer trainer on an as needed basis to support the business. • Associate will be required to obtain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL) as a condition of the role.BASIC QUALIFICATIONS- High school or equivalent diploma- Driver's license- Are 21 years of age or older- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- This position involves driving up to 75% of the time and will require obtainment of a Driver Qualification File (DQF) and/or Commercial Drivers License (CDL) as a condition for the role. Must be willing and able to obtain licensing as part of this role. ...

Strategic Account Rep (B2B), AB Consumables, AB Consumables

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. Amazon Business (AB) teams are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to large global organizations (and everything in between). Within AB, the AB Third Party (AB3P) Seller Marketplace is multi-billion dollar P&L connecting business customers with third party sellers globally, and relentlessly innovating across a broad spectrum of functions including expanding our selection, building B2B-specific features, offering everyday low prices, improving world-class delivery, and setting up our sellers for success. Amazon Business is seeking a dynamic and motivated Sales Representative for our Strategic Account Management organization. The Strategic Account Manager will be responsible for driving business growth with some of the most influential sellers on Amazon Business through strategic insights, and high operational standards. In this role, you will be responsible to influence your Selling Partners through executing strategic joint business plans, and collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvements. You will be the point of contact for owners and senior leadership at companies throughout the sales process. You will also work with internal stakeholders and cross-functional teams to continue to improve our insights, accelerate Selling Partner growth, and exceed Selling Partner expectations. This role demands a dynamic blend of proactive sales initiatives and meticulous account management. The ideal candidate will excel in cultivating new business relationships while nurturing existing client accounts for long-term partnerships. Basic Qualifications* Bachelor's degree* 4+ years of experience in the following roles, business sales or business development, account management, vendor management, project management or ecommerce* 2+ years of business facing sales or negotiation experience working with and influencing large businesses* 2+ years of experience using analytical, sales, and productivity tools including Salesforce (or other CRM) and Excel* 2+ years of experience delivering cross-functional projects that innovate on behalf of the customer* Large account development and territory management focus, including business development planning, key account management, and/or joint business reviews.* Experience defining program requirements and using data and metrics to determine improvements and identify opportunitiesPreferred Qualifications* Success managing account development from prospecting, to scaling, to multi-year account growth* Online retail experience and/or familiarity with selling on Amazon* Experience communicating customer value, including training in, and usage of, a value-based selling methodology* Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously* High threshold for working in an ambiguous, fast paced start-up like environment – figuring it out and adapting as you go* Proven ability to manage multiple, competition priorities simultaneously without sacrificing the ability to dive deepKey job responsibilitiesSuccessful candidate will have skills and passion to drive Selling Partner business growth, and deliver a positive customer experience. Key responsibilities include but are not limited to:* Build relationships with Selling Partners; be a trusted advisor and thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.* Identify and influence key decision-makers within prospective and existing accounts, along with internal stakeholders and cross-functional teams to create and present compelling Amazon Business solutions that meet and exceed customer requirements* Developing and managing strategic account growth plans with Selling Partners in tandem with internal category teams to improve business input metrics across selection, listing quality, pricing, and fulfillment* Recruit a target set of large enterprise distributors and manufacturers; working together with stakeholder team leaders including Compliance, Legal, Marketing, Restricted Products, and Category Business Development teams* Conduct deep-dive analysis on issues affecting Seller business performance. Communicate the Voice-of-Seller internally as an input into product development and process improvement* Demonstrate time-management skills and work independently while using centralized resources, policies and procedures.* Develop a thorough understanding of e-commerce industry including knowledge of B2B product offerings.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- 2+ years of business facing sales or negotiation experience working with and influencing large businesses ...