AZ

Come build the future as a Software Development Engineer at Amazon, where you will be inspired working along best-in-class inventors and innovators! You will have the opportunity to create meaningful experiences that deliver on the ever-evolving needs of our customers, and your work will impact millions of people around the world.As an Amazon Software Development Engineer, you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable. You will find that there is an unlimited number of opportunities within Amazon, where developing your career across a wide range of teams is highly supported. We are committed to making your work experience as enjoyable as the experiences you’ll be creating for our customers.Apply now and you will be eligible for Amazon Software Development Engineering positions that are based on your preferred location, team, tech stack, domain, language and more. We’re hiring across Amazon Stores in the United States and Canada. Teams with available positions including, but are not limited to:• Consumer Technology: Build new generation features and products for amazon.com, constantly improving the Customer and Seller experience for billions around the globe. Whether building site wide features such as reviews and recommendations, category specific software for the likes of Pharmacy, Electronics, Digital Software and Video Games or seller infrastructure, there are a variety of complex problems to tackle using a range of technologies in the design of your technical solutions. • Operations Technology: Shape the future of transportation planning and execution on a global scale, that impacts hundreds of fulfillment centers, thousands of Amazonians, and millions of customers across the world. Your technology will support thousands of operators worldwide to design, build and run the best-in-class Amazon transportation network. We are building intelligent software to make transportation more reliable, faster, and less costly, providing a better and less expensive experience for our customers.• Financial Technology: Create next generation of distributed, scalable financial systems that support Amazon's current and future business needs. Use big data technologies to design and develop services that facilitate global financial transactions worth billions annually. You’ll lead architecture, design, implementation and deployment of large-scale critical and complex financial applications, owning all aspects of solutions end-to-end, through full stack software development.• Human Resources Technology: Create a seamless experience for millions of Amazonians and/or candidates. Whether supporting technologies for onboarding, time and attendance, compensation, ama-zon.jobs, or recruiting, you’ll deliver robust feature sets, elegant designs, intuitive user interfaces and systems that make it easy for Amazonians to excel at performing critical business functions.Key job responsibilitiesDepending on your experience, interests and business needs, you will own the front-end, back-end, or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We’re looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering within a DevOps delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.A day in the lifeWork/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.Inclusive Team CultureHere at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

We are looking for a data-driven, perceptive and analytical Risk Manager capable of breaking down and solving complex problems. This position will require you to employ your strategic thinking, data skills and investigative abilities to tackle intricate issues related to the detection and prevention of fraud and abuse.An ideal candidate is highly flexible, a strong communicator, demonstrates significant bias for action, and loves learning. Our team works on fraud and abuse, spanning a wide range of problems like counterfeit products from sellers, account compromises, contact abuse, among others. We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. Key job responsibilities- Investigate risk and analyze large datasets to identify anomalies and trends that can be used to identify abuse at scale.- Deliver results in highly ambiguous and fast-moving environment- Use high-level judgment to own complex investigations and enforcement decisions driven through data.- Write deep dive documents summarizing investigations and proposing solutions- Foster collaboration across different departments to deliver comprehensive solutions- Support teams in responding to, investigating and managing escalations around different types of abuse.- Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product/policy owning teams.- Monitor media and global events to develop awareness of trends in ecommerceAbout the teamOur team is comprised of practitioners on the cutting edge of fraud, abuse, understanding bad actor ecosystems, and threat intelligence, using analytics and and/or technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 10 languages, write code in 3 (mostly self-taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

The Brand Experience and Excellence organization creates, builds and leads innovation for brand owners in the Amazon store worldwide. The Customer Acquisition and Loyalty team in this organization focuses on helping Brands engage Customers on and off Amazon, develop a winning strategy for Brands to leverage social media to build stronger brands, and launch great products that resonate with Customers and achieve success.We are looking for a Senior Product Manager Tech to drive our strategy to connect Brands with influential creators and measure the success of these engagements. As a PMT in our entrepreneurial team, you will own the vision and roadmap for the features and functionality to enable your vision. You will collaborate with scientists, business analysts, UX and engineering teams across Amazon to deliver innovations that are durable in time. Leveraging your technical depth, you will guide the integration and evolution of tech systems, proposing simple solutions to complex problems.Key job responsibilitiesConducting market research and Seller interviews to collect data and anecdotes that will inform the roadmapWriting strategy docs and PRFAQs to pitch ideas and seek alignment on program investments,Performing deep dives on business metrics to identify problems or opportunitiesMaking sound prioritization decisions that are backed by dataDriving adoption, engagement and experimentation of productsDeveloping and managing mechanisms that ensure high quality at speed and scaleBASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

*This role is based in Tempe, AZ it is 100% on site and no relocation assistance is provided*Looking for your next challenge? North America Sort Centers (NASC) are experiencing explosive growth and looking for a skilled, highly motivated and experienced leader with a strong delivery record to join the NASC Network Operations Control (US and Canada). The Sort Center network is the critical Middle-Mile solution in the Amazon Transportation Services (ATS) group, linking Fulfillment Centers to the Last Mile. The experience of our customers is dependent on our ability to efficiently execute new programs and manage volume flow through the middle-mile network. The NASC Network Operations Control is expected to address increasing operational complexity from the evolution of new processes such as containerization, heavy-bulky freight, international shipping, customer returns, and Amazon Robotics solutions.In an effort to drive operational excellence in the Sort Center network, Network Operations Control will be first line of defense and it will provide 24x7 support to our operations, engage with rest of the network and manage site/node/network contingencies proactively. Network Operations Control will monitor key leading indicators across the network upstream and downstream round the clock to mitigate customer risk and standardize network response to risk.The NOC Specialist is responsible for managing volume and workflow of multiple Sort Centers from a centralized location. This individual will provide real-time visibility to site flows, performance, and customer facing risk. Serving as a liaison between site leadership and network support teams NOC Specialists will execute risk mitigation tactics. This role is not remote and does require you to be local to Tempe, AZ.Key job responsibilities• Manage NASC customer shipment workflows using automated tools and web platforms• Maintain constant and proactive communication with Sort Center Operations leaders regarding shipment workflow status’• Trials of new tools and systems and provide feedback on functionality, while gathering Sort Center Operations feedback• Construct post-mortem reports on shift successes or failures, relative to established operational goals or thresholds• Act as an advisor to Sort Center Operations leaders and provide recommendations and guidance to ensure the maintenance of a strong partnership and achievement of common goals: delivering for customers• Drive risk management strategies for Sort Centers to ensure Service Level Agreements for customer shipments are met• Able make business decisions based on data that drive cost reduction and enhanced customer experience BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Work 40 hours/week, and overtime as required- Are 18 years of age or older ...

The AMZL Central Flow (CF) team is looking for a Senior Program Manager to join Central Flow driving program development with a focus on intraweek labor and capacity management in addition to day-of execution for North America by automating and centralizing critical decision points across the UTR (Under the Roof) operation in order to positively impact Safety, Quality, and Cost. Last Mile markets across the globe are seeking parity in tools, process, and execution. This role will be instrumental in delivering WW and NA Last Mile parity.*This role requires travel 5-10% of the quarter.Key job responsibilities- Work closely with partners in a cross-functional environment, provide training, analysis, and feedback to stakeholders to drive process improvements.- Support the business strategy, in close collaboration with leadership and WW Ops stakeholders to achieve shared safety and capacity goals- Enhance processes, optimize workflows, and improve efficiency in order to increase program performance.- Proactively measure and analyze data, identify risks/issues, and overcome hurdles to drive results.- Translate metrics and trends into program improvement opportunities.- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellenceAbout the teamCentral Operations (CO) is the nerve center for AMZL last mile operations with AMZL Central Flow supporting Under-the-Roof (UTR) initiatives including Capacity Management, DEA Recovery and Shift planning standard work. Program managers in AMZL CF utilize their centralized perspective to identify opportunities, facilitating conversations amongst stakeholders and driving resolution.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Experience owning end-to-end long-term strategic planning or capacity planning- 5+ years of defining and implementing- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

*This role is located in Tempe, AZ and is on site. No relocation assistance is provided for this role.*Amazon’s ROC, Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities- Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches - Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks - Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS) - Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. - Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for an Area Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! The Area Manager has responsibility for specified inbound operations, outbound operations or a functional process responsibility within the fulfillment center on a specified shift or across multiple shifts. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.#everydaybetterKey job responsibilities● Review work forecasts and determine your productivity requirements to produce duringthe day to meet the overall building objectives.● Partner with other Area Managers to balance labor ensuring that you are operating a balancedand efficient shift while meeting all of your goals.● Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.● Support all quality programs to ensure we are delivering the highest quality for our customersand adhering to all Pharmacy regulations.● Proactively identify and lead process improvement initiatives and Lean tools● You and your team of pharmacy associates are responsible for getting PillPack customers theirorders. You are responsible for ensuring that you have properly trained people, and that theirneeds are addressed so they can focus on their jobs.● In addition, one of the most important aspects of your job is to lead operational improvementsand change with quality and speed.● High attention to detail including proven ability to manage multiple, competing prioritiessimultaneously● Ability to think strategically and execute methodically● Ability to work in a fast-paced environment where continuous innovation is desired● Demonstrated analytical and quantitative skills and ability to use hard data and metrics to backup assumptions.● Willingness to roll up their sleeves and do whatever is necessary; general manager / ownermentality● Ability to clearly communicate data insights to others● Perform other duties as assignedBASIC QUALIFICATIONS● A completed Bachelor’s Degree from an accredited university or 2+ years of demonstratedleadership experience at Amazon● Currently hold’s an active and unrestricted, or have the ability to obtain a pharmacy technicianlicense in domicile state● Authorized to work in the U.S. without sponsorship● Direct management experience for employees and their performance● Experience with performance metrics and process improvement (how, when, who)● Candidates must be flexible to work weekends and/or overnight shifts ...

Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). SDS is the heart of transportation across the Amazon Supply Chain network, supporting multiple regions such as US, CA, MX, UK, India, and many countries within EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon Fulfillment Centers (FC), carrier hubs, and customers. The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilitiesSupport to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)Quickly resolves any potential issues that may impact driver and customer delivery experience.Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.Shift work will be required, potentially to include nights, weekends and Public Holidays.Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake last mile emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting parties that included customers, community members, law enforcement, and delivery drivers. We specialize in last mile on the road incidents investigating driver's routes and assisting Amazon sites globally. BASIC QUALIFICATIONS- 3+ months of customer service experience/Operation Call/Command Center work environment- 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment- Typing skills at 35 words per minute with high accuracy- Knowledge of working over internet and successfully navigating websites ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Delivery Central Operations (ADCO). Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.*This role requires travel up to 10% of the quarter.Key job responsibilities- Own the program roadmap for improving business results- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

About Maintenance at Amazon:Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Reliability Maintenance & Engineering (RME) are the business partners that work tirelessly behind the scenes to make it all happen. We drive continuous improvement, and maintain all of the Material Handling Equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us, on our journey!If you do not meet 100% of the preferred qualifications outlined in this job description, we still encourage you to apply. We understand that skills and competencies can be gained in many ways and we are primarily interested in a demonstrated commitment to the work and the potential to grow. Experience comes in many forms and passion goes a long way. If your experience is close to what we're looking for, please consider applying.About the Role:As a Maintenance Technician III, you will lead service technicians on the team in the installation and repair of automated packaging and distribution equipment. You will support the Operations Maintenance team by designing solutions for difficult problems and managing projects. You will help train, and mentor service technicians and contract technicians.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.Key job responsibilitiesResponsibilities include, but are not limited to- Promote a safe working environment by following all safety procedures- Maintain and troubleshoot all conveyor systems in the building- Lead and audit preventative maintenance procedures.- Install, maintain, and troubleshoot relay logic, ladder diagrams, control components, photo-eyes, motor starters, limit switches, proximity sensors, solenoids, etc.- Create and close out work orders with data including labor hours, equipment maintenance and parts used- Maintain a positive working relationships across all of the Amazon Operations facility- Develop training plans for service technicians- Develop work plans for emergency repair of critical assets- Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodationPlease note that while we strive to accommodate employees' preferences for shift assignments, due to operational requirements and scheduling constraints, we cannot guarantee a specific shift assignment.The following are typical shifts in the Maintenance Tech role: Front Half Day Shift:Schedule: 4 days on, 3 days off. The days can be set according to your operational needs, a common pattern is working Sunday to Wednesday.Hours: Typically, this shift might start in the morning and end in the late afternoon. For a 10-hour shift, this could be 6:00 AM to 4:30 PM, with a half-hour break included.Back Half Day Shift:Schedule: 4 days on, 3 days off. Often, this shift could be Wednesday to Saturday to complement the Front Half Day Shift.Hours: Like the Front Half Day shift, this shift would also occur during daytime hours. Depending on your downtime windows, a typical schedule might be from 7:00 AM to 5:30 PM, with a half-hour break.Front Half Night Shift:Schedule: 4 days on, 3 days off. The days can be arranged as per your needs, such as Sunday to Wednesday.Hours: This shift would occur during the night. For example, it could run from 6:00 PM to 4:30 AM, with a half-hour break.Back Half Night Shift:Schedule: 4 days on, 3 days off. To complement the Front Half Night Shift, this might run from Wednesday to Saturday.Hours: Like the Front Half Night shift, this shift would take place during the night. Depending on your downtime windows, a typical schedule might be from 7:00 PM to 5:30 AM, with a half-hour break.BASIC QUALIFICATIONS- 1+ years of Microsoft Office products and applications experience- High school or equivalent diploma- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 4+ years of experience conducting quality predictive and preventative maintenance procedures- 4+ years of experience in the repair of material handling equipment (MHE) or automated conveyor systems and controls- 4+ years of Blueprint & Electrical Schematic knowledge- 4+ years experience demonstrating Safety Standards- 3+ year experience in troubleshooting and diagnostics of MHE systems ...

The Amazon Inbound Transportation team is growing rapidly and seeking a highly skilled and motivated Account Specialist to improve the shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.As Amazon continues to drive innovation within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, the candidate will work directly with shippers to create solutions, and take action to improve shipper performance metrics. We focus on learning, innovating , and are customer-focused, with a direct line of engagement with our vendors. We are looking for candidates with a strong passion for ownership and accountability, to manage shipper performance and best practice adoption and control implementation across a range of stakeholders, teams, partners and services. As regular and ongoing communications with vendors to resolve issues and assist them in remaining in compliance with Amazon standards, the ideal Account Specialist will be able to communicate at a high level. We are building and innovating at a fast pace in AIT, and we need people who are passionate about reinventing the transportation shipper experience.Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.beKey job responsibilities- Monitor, verify, and present data daily- Overcome transportation disruptions and other barriers in real time- Identify transportation defect root causes- Maintain Daily logs on assigned shippers- Lead weekly calls with assigned shippers- Lead daily business review stand up calls A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

**This role will require you to be located in Arizona**Amazon’s Linehaul team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur • Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv) • Provide support to field teams and partners by creating repair requests, monitoring repair execution, ensuring on-time preventive maintenance, and maintaining unit history (e.g., for washes, warranties, registrations) • Help write standard work for both the internal team as well as field teams • Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. • Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification ...

Are you a Support Engineer or Systems Administrator with experience in Amazon Web Services, Active Directory, security, and Windows system management? Can you help build and automate solutions that empower customers and reduce support costs? If the answer to these questions is YES, then the AccSys team at Amazon.com wants to talk to you.The AccSys team's mission is to deliver robust, highly available, and easy-to-use services to our internal customers across the global enterprise. We are looking for an engineer who is an expert in IT infrastructure technologies with a focus on Microsoft Windows Server, Linux, Java, Active Directory, Microsoft SQL Server, Amazon Web Services, and assorted Third-Party applications. As a Support Engineer you will help design and build the future of physical security systems infrastructure at Amazon while maintaining the current global infrastructure. To be successful in this position you must have a strong desire to automate, lead, and be comfortable taking initiative.You will be responsible for implementation of, documenting, monitoring and maintaining the critical systems that all Amazonians depend on. This also includes technical service ownership, system design, capacity planning, and handling on-call technical support. As one of the few teams running enterprise Windows systems at Amazon there will be initiatives to create novel solutions to issues that no other company has solved yet.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- Minimum 2 years relevant work experience in a Systems Engineering, Systems Administration or Support Engineering role in a Software Development team.- 2 or more years of experience supporting enterprise applications in a cloud environment.- Demonstrable experience with AWS cloud technologies.- Demonstrated ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Python, JavaScript, Java. ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Amazon’s Transportation Operations team is seeking a Program Manager to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network.This role is responsible for pulling and analyzing data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems.Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)- Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed- Develop performance metrics to assist with driving business results.- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.- Scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use- Understand the business impact of the trends and make decisions that make sense based on available data.- Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.- Communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Ability to communicate with stakeholders up to the L8 level- Ability to create 1-6 page documents to clearly explain issues and solutions- Ability to examine processes and data to find defects and solutionsBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Are you interested in leveraging your program management skills to join a growing, dynamic team responsible for empowering selling partners on Amazon worldwide? We are seeking an experienced, high-judgment, results-oriented, and inventive Senior Program Manager to join our team and own strategy and execution of quality assurance and insights of our Account Health Support to ensure our selling partners can get the support they need to deliver better customer experiences.As the Sr. Program Manager / Quality Assurance and Insights role, you uphold a culture of quality by working with a dedicated QA Operations team of Auditors to identify program defects and trends, surface insights to our operations and program teams, then partnering with them to bridge those gaps to deliver superior support solutions to our Selling Partners. This role will foster an environment of positive communication and continuous learning, while ensuring that our organization is successfully equipped to adapt to changes that impact our business do deliver insights to improve our contact operations. You will own a program responsible for measuring quality and compliance with hundreds of thousands of sellers worldwide each week, surfacing insights to our partner teams, then improving current and developing new processes for our specialists to engage with our sellers. This role is a unique blend of quality assurance, detailed insight analysis, and process improvement with the opportunity to drive significant global impact. This opportunity requires a leader with a DNA-level love of data and insights generation, who exudes passion for improving seller outcomes, and can analyze quantitative and qualitative feedback to identify improvements on behalf of our sellers. It’s a role that will appeal to those who are passionate advocates for accurate, replicable processes that benefit customers at scale.The ideal candidate should have excellent analytical skills, be able to work in a cross functional, fast-paced environment, employ adept program management, and inspire positive change through excellent written and verbal communication skills. This role will work with internal operations and program owners to empower a better support experience for our sellers. The ideal candidate will strike a balance between entrepreneurial spirit and practical implementation, be capable of breaking down complex, ambiguous problems, and embody excellent communication with a keen sense and urgency and time management. This role requires attention to detail, comfort in ambiguous situations, an ability to influence without authority, and a strong ability to communicate effectively and understand the different needs of global customers.Key job responsibilitiesYou must be able to:- Create, optimize and drive programmatic elements of QA program strategy- Create, analyze, and own internal reporting mechanisms, including QA reporting, and making recommendations to senior leadership- Assure that daily, weekly and monthly reporting is accurately completed on time.- Lead insights gathering form quality assurance audits and reports- Responsible for analyzing trends that focus on improved performance, increased efficiencies, and overall specialist compliance.- Identify process improvement opportunities and collaborate with internal teams to close performance gaps.- Ability to understand impact of business decisions on the seller experience to drive appropriate messaging- Collaborate and build partnerships with other internal QA and Operations teams- Work across teams to effectively support content, training, and best practices for selling partners- Understand customer (internal and external) needs, defining clear project plans and executing to high expectations in a fast-paced environment.- Anticipate bottlenecks and make tradeoffs, balancing selling partner and specialist needs versus technical, program, or operational constraints.- Advocate for the seller and specialist experiences- Demonstrated ability to influence strategic and tactical results across diverse cultures from inception to completion- Track record of delivering at a global scale.A day in the lifeAs the Sr. Program Manager / Quality Assurance and Insights, you ensure quality compliance for Account Health Support, to improve seller outcomes. You will build, maintain, and improve quality assurance mechanisms, then generate insights and experiment with innovative ideas to improve adherence to SOPs that support our sellers. The successful candidate must demonstrate strong organizational intelligence, exceptional ability to build trust, strong verbal and written communication skills, and the ability to manage complex cross-team projects. You are self-motivated, solutions-oriented, comfortable with ambiguity, and innovative in developing best-in-class programs to evolve our strategy to connect, engage, and empower our selling partners.About the teamSelling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners.Selling Partner Trust (SPT) focuses on building and maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and reinforcing customer trust in our store.Account Health Support (AHS) is a global team that provides Selling Partners with empathetic support while addressing their account health concerns.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining program requirements and using data and metrics to determine improvements- Experience implementing repeatable processes and driving automation or standardization- Experience in complex problem solving, and working in a tight schedule environment- 5+ years of Microsoft Office products and applications experience- 5+ years of working cross functionally with non-tech teams experience- Attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities. ...

Are you interested in being part of a team that is tasked with building and maintaining next generation software products that intersect cloud computing, machine learning, and IoT? Do you enjoy the challenge of building and managing innovative services? Do you want to make an impact at a global scale? Then you should join our team!The mission of Global Security Operations (GSO) is to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. GSOTech accomplishes this by building innovative, highly scalable services & technologies that that eliminate subjectivity, complexity, and variation: identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance. As part of GSOTech, we build exciting software technology products that help with security and loss prevention for Amazon operations. We are looking for a passionate, results-oriented, and inventive Sr Product Manager - Technical to drive our Facility Management software.The right candidate possesses a strong background in customer-experience and product management, combined with solid understanding of current cloud-based software and web technologies. You must be able to thrive and succeed in an entrepreneurial environment. The candidate should have a track record of timely delivery of projects, be willing to dig in and get the job done, providing input to speed up key decisions.Our customers are innovators, and you will have the chance to work with them to understand their challenges and design new offerings. Together, we’ll shape not just our own products, but the direction of the industry.Key job responsibilities* Develop and execute the product roadmap using Amazon's working backwards process, including identifying customer pain points and new opportunities* Define, prioritize, and communicate product requirements to cross-functional teams using Amazon's working backwards process* Analyze emerging industry trends in Security & Loss prevention that can contribute to the long-term product strategy* Work with engineering teams to design and deliver high-quality software products that meet customer needs and business objectives* Collaborate with user experience teams, data engineering, and solution architects to create intuitive and user-friendly interfaces for complex workflows* Analyze user feedback and data to continuously improve product performance and user experience * Monitor the execution of the project, providing project progress to stakeholders, and pushing for appropriate levels of quality to maintain the overall integrity of the project* Work closely with various teams to ensure scalability and maintainability of the products you will develop* Develop a deep understanding of Amazon Facilities(Sites) and deliver solutions making it easy to manage a single facility or an entire regionA day in the lifeThe Sr. PMT will dive in and meet with stakeholders across different business lines in WWAS and AWS. You'll engage with multiple Product Managers to strategize and deliver a state of the art solution. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamAmazon’s ability to innovate on behalf of our customers relies on the perspectives and knowledge of people from all backgrounds.We believe that building a culture that is welcoming and inclusive is integral to people doing their best work. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.An ideal candidate has a background in transportation and excellent data driven problem resolution skills. He/she/they have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.Key job responsibilities - Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Publish performance metrics to assist with driving business results - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forumA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

The CATALST NLP Services team within the Selling Partner Services (SPS) Core Services organization is responsible for simplifying multi-lingual experiences for our customers. We build and leverage various AI services to eliminate language barriers at scale through Machine Translation for Amazon Customers and Sellers WW across 30+ programs within SPS and customers outside of SPS. We leverage state-of-the-art NLP solutions including Large Language Models, Machine Translation, Language Detection, and OCR to provide a full suite of content analysis capabilities. Our customers include Selling Partners, Buyers, Amazon Associates, Amazon Investigators, and various Science teams. In this role, you will be a key owner within our cross-disciplinary team that includes Product Managers, Software Engineers, and Applied Scientists and execute on our 3 Year Plan. You will collaborate closely with Software Engineers from other teams to help deliver multi-lingual experience. This includes working with front-end engineers across Paragon Case Management System, data engineers building data pipelines and Science/ML teams leveraging our NLP capabilities. We use a variety of technologies and platforms including: Java, Python, TypeScript, AWS ML/AI solutions, AWS Compute & Storage solution.Key job responsibilitiesAs an experienced Software Development Engineer, you will help drive global expansion of our applications and services by partnering with other technical teams to integrate our content analysis capabilities, leading the development of new NLP offerings and improvements, and collaborating with your peers to improve our system through the deprecation and consolidation of legacy components. You will participate in the design, development, implementation, testing and documentation of large-scale, multi-tiered, distributed software applications, tools, systems and services using Java, Object Oriented Design and Distributed Programming. You will contribute to the team’s sprint planning cycles, design reviews, code implementation, testing and operations processes.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 1+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...