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Come join the AWS AI science team in building the next generation models for intelligent automation.AWS, the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems that will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops.We are looking for world class researchers with experience in one or more of the following areas - autonomous agents, API orchestration, Planning, large multimodal models (especially vision-language models), reinforcement learning (RL) and sequential decision making.We are located in the USA (Seattle, Pasadena, Bay Area).About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Amazon is seeking a business intelligence engineer for a high visibility role supporting Prime Video Advertising. This role sits within the finance & strategy org, and provides opportunities for impactful contributions to the Prime Video business. Business intelligence engineers partner with finance, strategy, and other stakeholders to solve complex problems, including, reporting & tooling automation, business analysis, and strategic planning. This role will oversee reporting and analysis of Prime Video FreeVee, and other ads related products. - Partner with Finance and Strategy managers to design reports and analyses which answer important business questions. - Build impactful, scalable data pipelines and automated reporting products. - Produce meaningful, timely, and actionable analyses to inform sports business decisions.- Design and implement metrics to measure effectiveness of new products. - Work with data engineers, economists, and product managers to optimize PV reporting and analysis infrastructure and operations. BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

The Amazon Delivery Services Employee Relations (ER) team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, the overall responsibilities of an ER Manager fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. This is a full-time position that reports into the WW Consumer organization for Amazon.com. This role will cover Southern California. Mandatory in office work 3 days per week on non-travel weeks. Any successful candidate must be capable of significant domestic travel, sometimes with short notice, at least 50% of the time.Key job responsibilitiesThe ER Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. An ER Manager will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success. This particular position will focus initially and primarily on proactive initiatives designed to promote the employee experience.BASIC QUALIFICATIONS• Bachelor's Degree• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations Experience supporting large hourly workforces highly desired• Successful record of creating, improving and executing programs at scale Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience• Skilled in MS Excel, Word, SharePoint & PowerPoint ...

The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages.Key focus areas include:1. Task-Oriented Dialog Systems: Building reliable, scalable, and adaptive LLM-based agents for understanding intents, determining eligibilities, making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies.2. Lifelong Learning: Researching continuous learning approaches for injecting new domain knowledge while retaining the model's foundational abilities and prevent catastrophic forgetting.3. Agentic Systems: Developing a modular agentic framework to handle multi domain conversations through appropriate system abstractions.4. Complex Multi-turn Instruction Following: Identifying approaches to guarantee compliance with instructions that specify standard operating procedures for handling multi-turn complex scenarios.5. Inference-Time Adaptability: Researching inference-time scaling methods and improving in-context learning abilities of custom models to enable real-time adaptability to new features, actions, or bug fixes without solely relying on retraining.6. Context Adherence: Exploring methods to ground responses in specific customer attributes, account information, and behavioral data to prevent hallucinations and ensure high-fidelity responses.7. Policy Grounding: Investigating techniques to align bot behavior with evolving company policies by grounding on complex, unstructured policy documents, ensuring consistent and compliant actions.1. End to End Dialog Policy Optimization: Researching alignment approaches to optimize successful dialog completions.2. Scalable Evaluations: Developing automated approaches to evaluate quality of experience, and correctness of agentic resolutionsKey job responsibilities1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications.2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation.3. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms.4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.BASIC QUALIFICATIONS- Experience programming in Java, C++, Python or related language- Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse ...

As a Lead Publicist, you will work closely with the various Amazon Studios teams, and will be responsible for devising and executing publicity campaigns, initiatives and events for Amazon Studios series and assigned movies, as the primary publicist. Additionally, you will be responsible for other publicity activities related to International press, supporting Publicity Principals on movies, and other divisions within Amazon. Key job responsibilitiesMedia Relations Execution and Oversight: -Work to devise and execute consumer publicity campaigns for assigned movies, pre-launch, at launch and beyond. -Pitch stories to all external media outlets, including traditional print reporters and critics, electronic media and mainstream online outlets, as well as non-traditional media. -Understand media desires and exercise judgment in deciding which opportunities to pursue, ensuring that Studio objectives are met. -Serve as key point person for assigned movies, representing to external and internal constituencies and serving as publicity brand manager/one-stop resource for all information related to the programs.International and Amazon Liaison: -Provide support for department-wide publicity requests from International Territories.-Planning and executing talent participation in Global Press Junket and publicity tours, as well as liaising with field offices regarding international publicity priorities.Talent Relationships: -Establish close working relationships and positive rapport with talent and personnel associated with all movies — including filmmakers, producers, key production staff/crew and on-camera performers — in order to achieve domestic and global publicity objectives.Set Visits: -Determine best production (or non-production) days for reporter coverage. Cover all set visits to assigned shows by external media as noted above.Events: -Work closely with publicity team to plan and execute assigned movie participation in major promotional and publicity events and special projects, including but not limited to domestic and international press junkets, Comic-Con, SXSW, etc. -Work closely with the events team to ensure coordinated and strategic plans for covering special events (premiere parties, stunts, etc.) for assigned movies.Social Media: -Follow best practices strategy as a movies publicist for Twitter, Facebook, Instagram, Tumblr and other social media and/or location-based outlets. -Work closely with social media team to ensure coordinated outreach on these platforms to customers / fans.Publicity Assets: -Demonstrate good judgment in selecting the most compelling video clips, photos and other promotional/publicity materials that fulfill needs of media and best represent the film to viewers and other targeted audiences.Publicity Trips: -Book and manage all aspect of performer and/or producer publicity trips (New York, Los Angeles, special events, tours, etc.).Other job-related duties as assigned.About the teamInclusive Team Culture Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life Balance Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. Mentorship and Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. BASIC QUALIFICATIONS- 7+ years of recent professional communications or public relations experience- Bachelor's degree ...

AWS AI is looking for passionate, talented, and inventive Applied Scientists with a strong machine learning background to help build industry-leading Conversational AI Systems. Our mission is to provide a delightful experience to Amazon’s customers by pushing the envelope in Natural Language Understanding (NLU), Dialog Systems including Generative AI with Large Language Models (LLMs) and Applied Machine Learning (ML).As part of our AI team in Amazon AWS, you will work alongside internationally recognized experts to develop novel algorithms and modeling techniques to advance the state-of-the-art in human language technology. Your work will directly impact millions of our customers in the form of products and services that make use language technology. You will gain hands on experience with Amazon’s heterogeneous text, structured data sources, and large-scale computing resources to accelerate advances in language understanding.We are hiring in all areas of human language technology: NLU, Dialog Management, Conversational AI, LLMs and Generative AI.A day in the lifeThe Amazon Web Services (AWS) Next Gen DevX (NGDE) team uses generative AI and foundation models to reimagine the experience of all builders on AWS. From the IDE to web-based tools and services, AI will help engineers work on large and small applications. We explore new technologies and find creative solutions. Curiosity and an explorative mindset can find a place here to impact the life of engineers around the world.If you are excited about this space and want to enlighten your peers with new capabilities, this is the team for you.We are open to hiring candidates to work out of one of the following locations:Santa Clara, CA, USAAbout the teamAWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- 3+ years of building models for business application experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

The Amazon Artificial General Intelligence (AGI) Personalization team is looking for a passionate, highly skilled and inventive Applied Scientist with strong machine learning background to build state-of-the-art ML systems for personalizing large-scale, high-quality conversational assistant systems. As a Applied Scientist, you will play a critical role in driving the development of personalization techniques enabling conversational systems, in particular those based on large language models, information retrieval, recommender systems and knowledge graph, to be tailored to customer needs. You will handle Amazon-scale use cases with significant impact on our customers' experiences.Key job responsibilities- Use deep learning, ML and NLP techniques to create scalable solutions for creation and development of language model centric solutions for building personalized assistant systems based on a rich set of structured and unstructured contextual signals- Innovate new methods for contextual knowledge extraction and information retrieval, using language models in combination with other learning techniques, that allows effective grounding in context providers when considering memory, compute, latency and quality- Research in advanced customer understanding and behavior modeling techniques- Collaborate with cross-functional teams of scientists, engineers, and product managers to identify and solve complex problems in personal knowledge aggregation, processing, modeling, and verification- Design and execute experiments to evaluate the performance of state-of-the-art algorithms and models, and iterate quickly to improve results- Think Big on conversational assistant system personalization over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems- Communicate results and insights to both technical and non-technical audiences, including through presentations and written reportsAbout the teamThe AGI Personalization org uses various contextual signals to personalize Large Language Model output for our customers while maintaining privacy and security of customer data. We work across multiple Amazon products, including Alexa, to enhance the user experience by bringing more personal context and relevance to customer interactions.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- 2+ years of building models for business application experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical. The Role:The Materials Program Manager (MPM) is responsible for the management and delivery of the product financial health and supply chain for groundbreaking, highly integrated consumer products. This person has a business orientation and is responsible for working within the local and remote operations, engineering and software teams driving development, implementation and management of the product budget. This person is the business voice responsible for capturing, documenting and communicating financial exposures and outlay as it relates to their product. This person is also responsible for ensuring a healthy supply chain for the product. They are involved throughout all stages of the product family's lifecycle to ensure Lab126 achieve all financial targets through end-of-life. They will support weekly executive product line reviews outlining performance against budget, target and actual cost. Key job responsibilitiesAs a Materials Program Manager, you will:- Work with engineering and the supply chain team to set program cost targets for your project- Track the program actual costs versus target to identify program deltas and corrective actions to bring back on track- Attend program new product introduction meetings to understand the cost implication of engineering and/or process changes as related to you product fully loaded cost targets- Work with the OEM to set your product purchase order cost for the upcoming period- Manage purchase price variance claims resulting from engineering changes, component obsolescence or forecast variance- Drive the supply chain and operations team to provide detailed cost reduction forecast that enable you to meet and exceed your product goals- Work with the Lab126 Management team to ensure predictable, accurate forecasts for your products- Host weekly executive management cost reviews that deep dive through every aspect of your product cost- Own the Supplier Plan of Record (SPOR) and ensure that all program suppliers are competitive on cost, quality and delivery- Provide oversight of C-suppliers on the CM AVLAbout the teamThe Product Operations team provide a central point of contact into the broader Devices and Services (D&S) organization. Serving as the single threaded leader (STL), we align strategy, planning, and execution to bring the Amazon Devices innovative product vision to life.The MPM is specifically the STL for product cost and program SPOR (Supplier Plan of Record). There are two other functions within Product Operations. OPM (Operations Program Manager) who coordinates within all of Operations to deliver the committed quantity of launch units. And MM (Materials Manager) who is responsible for CTB (Clear to Build) during NPI builds.As a program manager within Amazon, the MPM engages with and drives cross-functionally across Amazon's complex device ecosystem. The MPM's closest cross-functional partners are Hardware Engineering, Product Management (PM), Finance, GCM (Global Commodities Management), SQM (Supplier Quality Management), and MPE (Manufacturing Product Engineering).BASIC QUALIFICATIONS- Bachelor’s degree in a technical discipline- 4+ years experience in the business procurement organization of a consumer market segment company- Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners ...

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/About Us:Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.About the RoleData is central to Twitch's decision-making process, and data scientists are a critical component to evangelize data-driven decision making in all of our operations. As a data scientist at Twitch, you will be on the ground floor with your team, shaping the way product performance is measured, defining what questions should be asked, and scaling analytics methods and tools to support our growing business, leading the way for high quality, high velocity decisions for your team. For this role, we're looking for an experienced product data scientist who will help develop the strategy and evaluate/improve product initiatives within our Creator product team. You will be responsible to define and track KPIs, design experiments, evaluate A/B tests, implement data instrumentation, and inform on investment. Our ideal candidate is a "full-stack" data powerhouse who uses data to drive decision making to make the best products for our creators and their communities. Your input will be core to decision making across all major product strategies and initiatives that our team builds. You will work closely with product managers, technical program managers, engineering, data scientists, and organization leadership within and outside of the Creator organization. You Will- Inform product strategies by defining and updating core metrics for each initiative- Establish analytical framework for your team: ad-hoc analysis, automated dashboards, and self-service reporting tools to surface key data to stakeholders - Evaluate and forecast impact of product features on creators, viewers, and the entire Twitch ecosystem- Design A/B experiments to drive product direction with iterative innovation and measurement- Drive the team's analysis roadmap and prioritize the most valuable projects- Tackle complex and ambiguous analytic projects, resolve ambiguity and accurately identify the trade-offs between speed and quality and apply or route work as necessary- Dive deep into the data to understand how creator and viewer behaviors change with the evolution of our product- Act as our team's thought leader on best practices and move towards long-term vision of sustainable and thriving data processes - Own data collection and product instrumentation implementation and quality assurance- Work hand-in-hand with business, product, engineering, and design to proactively influence and inform teammates' decisions throughout the product life cycle- Distill ambiguous product or business questions, find clever ways to answer them, and to quantify the uncertaintyPerks- Medical, Dental, Vision & Disability Insurance- 401(k)- Maternity & Parental Leave- Flexible PTO- Amazon Employee DiscountAbout the teamTwitch is all about community, and our Community Team is a core pillar of what makes Twitch, Twitch. Teams within Community are responsible for a myriad of product areas impacting the creator, viewer, and moderator journeys on our platform. As a member of our team, you'll build solutions that improve g the experience of millions of daily active users on our platform and create tools that keep both streamers and viewers engaged and connected on our platform. BASIC QUALIFICATIONS- BA/BS in Analytics, Data Science, Computer Science, Mathematics, or equivalent industry experience- 3+ years of experience as a data scientist or data analyst in a high velocity, data-driven environment- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Expert SQL skills and proficiency in Python/R- Experience using data to create insight, drive business decisions and influence leadership ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary.As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis.The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes.• Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current active Athletic Trainer Certification, by either the Board of Certification (BOC) or equivalent State Certification. ...

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.AWS Networking Software enhances every aspect of our customers networking infrastructure and enables all of the benefits of hosting complex workloads in the cloud.We are looking for software development engineers with a background in networking and a passion for innovation for a brand new initiative within the AWS Elastic Network Adapter team.The Elastic Network Adapter team enables enhanced networking on several critical AWS EC2 instances including: Accelerated Computing Instances, Compute Optimized Instances, Memory Optimized Instances, and Storage Optimized Instances running on Linux infrastructure.As a software development engineer on The Elastic Network Adapter team, you will own the architecture and development of features that will revolutionize EC2 core network and work with a brilliant team of experienced engineers. Key job responsibilities- Advanced development of highly scalable and available embedded networking technology- Cross-functional work with architecture and hardware teams- Deep dive into networking protocols- Help to build a wide-scale AWS serviceAbout the teamWe're a team of experienced engineers with diverse background in chip, firmware and embedded software development and deep networking verticals for host side networking. We all work together on core AWS network infrastructure. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- B.S. in Computer Science or related technical field- 5+ years of professional engineering experience- 3+ years of experience with programming language: C or C++- 3+ years of experience in high speed embedded Linux systems ...

We are seeking an experienced Hardware Design Engineer to join our team. The Hardware Design Engineer will be responsible for the design, development, and testing of hardware components and systems. This includes schematic capture, PCB layout, simulation, prototyping, and validation of new hardware products. The ideal candidate will have a strong background in analog and digital circuit design, as well as experience with embedded systems and microcontrollers. Key job responsibilitiesYou will be responsible for the schematic and PCB design based on the reference platform. In addition, you will also act as system integrator, leading the cross-functional engineering team through the development process. You will be responsible for the overall hardware including audio, RF, power, display, etc; as well as leading the team through all the usual integration challenges – ESD, EMC, antenna performance, etc.1. Engage with OEM/ODM partners, vendors and cross functional teams to design, develop and test HW applicable to program objectives.2. Perform review on schematic, layout, and validation results.Be hands-on for issue debug and root cause analysis.3. Collaborating with software teams to understand and resolve design tradeoffs across hardware/ software for seamless integration.4. Work with the operations team on manufacturing test development and contract manufacturing.5. Maintain strong communications among cross functional teams.6. Mentor junior engineers in engineering best practices, and participate in hiring of new team members About the teamThe FTV Hardware team is a dynamic and collaborative group focused on driving innovation in the TV space. As part of this team, you'll have the opportunity to work closely with a variety of partners and original equipment manufacturers (OEMs) on cutting-edge programs. It's a fast-paced, exciting environment where teamwork and a shared sense of purpose are paramount. Beyond your day-to-day program work, the team also maintains an "Ideas Initiative" that encourages everyone to explore forward-looking product concepts. This allows the team to prototype ideas that could potentially lead to future product requests for proposals (PRFAQs). If you thrive in a fast-moving, team-oriented culture and are passionate about driving the next generation of TV technology, the FTV Hardware team could be the perfect fit for you.BASIC QUALIFICATIONS- Bachelor's degree in electrical engineering or equivalent- Experience with prototyping and implementation ...

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/About Us:Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.About the Position: At Twitch, we’re always looking for high-potential talent. If you’re a current student at a North American college or university interested in computer science, we’d love to see you apply. See below for just a few reasons why our cohort-based internship program is one-of-a kind. Project-Based Learning at Scale: Twitch operates at a massive scale, requiring us to push the boundaries of technology and experiment with techniques used by only the largest websites. As an intern, you’ll have the opportunity to work on some of the most challenging engineering problems in the industry, making every project a valuable learning experience. Comprehensive Support Team: To ensure our interns thrive, we provide a dedicated support system, including a Manager, Mentor, and Early Careers Advisor. This team will work closely with you to guide your project from start to finish and ensure you have the resources needed to succeed. Enriched Intern Community: In addition to hands-on engineering work, you will participate in leadership and interpersonal development curriculum, as well as gain valuable industry insights from Twitch leaders through fireside chats. To complement the technical aspects of the program, we offer a variety of enrichment activities, including cohort trips, weekly advisory sessions, and local community events. We also provide housing assistance to make your summer internship as rewarding and enjoyable as possible.Want to learn more? Check out the Early Careers Page for internship and student-focused content. You Will:- Contribute to product design and implementation discussions- Find and build unique solutions to implement projects from the idea phase to production- Test and iterate code before and after production release- Connect with intern peers, new teammates, and colleagues from across the businessPerks-Housing stipend provided (for in person)BASIC QUALIFICATIONS- Eagerness to investigate challenges and present reasonable solutions reliably and quickly- Excitement to pick up a new language and be productive with it in a week- Desire to work collaboratively in a team environment- BA/BS Graduation Year: December 2025 & 2026. No Masters/PhD- Completed coursework in or have an understanding of Data Structures and Algorithms ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current active Athletic Trainer Certification, by either the Board of Certification (BOC) or equivalent State Certification. ...

The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. To keep our 24/7 operations network secure and assure operational continuity, we are looking for hands-on and detail-oriented professionals who want to join our team. The LPS leads the effort to efficiently and effectively protect people, product and data (lives, physical property, equipment, inventory, data, & intellectual property) in a designated building. The LPS reports to the Security and Loss Prevention Cluster Manager responsible for their geographical area, and aids them in supporting the Operational team, and cross functional teams throughout the organization. This position is site based however may need to support multiple business units with local travel up to 25%.Key job responsibilities* Conduct confidential investigations and prepare prompt written reports of theft, fraud, and workplace violence/critical incidents* Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement, data protection, physical security infrastructure) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards* Serve as department liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies, and the department’s performance* Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners* Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation. Includes flexibility in working weekends and/or overnight shifts as necessary to needs of the business* Travel up to 25% including one week in Phoenix, AZ for Global Security Operations OnboardingA day in the lifeAs a Loss Prevention Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems with subject matter experts and external suppliers to maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels.About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Security and Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses. WWOS creates and maintains a work environment that is prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementing guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance.BASIC QUALIFICATIONS* High school or equivalent diploma * 1+ years of experience in the following: security service, asset protection, audit, investigations, law enforcement, military, risk management, data analytics, inventory control, quality assurance or bachelor’s degree in a related field or 2+ years Amazon Experience and/or LPQ Career Choice Graduate* 1+ years of application experience with MS Office Professional Suite, including Excel to manipulate and analyze data* Workplace incident mitigation or de-escalation and Business Continuity planning experience ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes including Automotive, Financial Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.- 7+ years of technical engineering experience.- Experience in Informational Technology operations ...

We are seeking an experienced Senior Embedded Software Development Engineer to play a pivotal role in building our next-generation devices. In this position, you will collaborate cross-functionally with customers, system architects, program managers, and hardware engineers to implement a robust multimedia software stack.Your primary responsibilities will involve developing embedded Linux software that covers critical capabilities such as video, display, camera, audio, and graphics processing. As a seasoned expert, you will leverage your strong technical skills to drive innovation, optimize system performance, and deliver reliable solutions.Key job responsibilities- Design, develop, and maintain complex embedded software components for a multimedia processing pipeline, in any of the audio, graphics, video, display and camera software stack- Optimize embedded software for real-time performance, efficient memory management, and optimal resource utilization on target hardware platforms - Integrate multimedia software components with hardware-specific drivers, hardware abstraction layers (HAL), middleware, and operating systems- Collaborate with hardware engineers to ensure seamless hardware-software co-design and achieve optimal system-level performance- Perform in-depth unit, integration, and system-level testing to ensure the quality, reliability, and robustness of the multimedia software- Troubleshoot and debug complex issues in the multimedia software stack, including performance bottlenecks and edge cases- Create and actively participate in design reviews, code reviews, and retrospective meetings to continuously improve the development process and share knowledge- Stay up-to-date with the latest trends, technologies, and industry standards in embedded multimedia software development, and leverage this knowledge to drive innovation- Mentor and provide technical guidance to junior team members, fostering their growth and development- Take a leading role in defining the technical roadmap and architecture of the multimedia software stackBASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

The Amazon Web Services (AWS) Center for Quantum Computing in Pasadena, CA, is looking to hire a Research Scientist specializing the design of microwave components for cryogenic environments. Working alongside other scientists and engineers, you will design and validate hardware performing microwave signal conditioning at cryogenic temperatures for AWS quantum processors. Candidates must have a background in both microwave theory and implementation. Working effectively within a cross-functional team environment is critical. The ideal candidate will have a proven track record of hardware development from requirements development to validation. Key job responsibilitiesOur scientists and engineers collaborate across diverse teams and projects to offer state of the art, cost effective solutions for the signal conditioning of AWS quantum processor systems at cryogenic temperatures. You’ll bring a passion for innovation, collaboration, and mentoring to:Solve layered technical problems across our cryogenic signal chain.Develop requirements with key system stakeholders, including quantum device, test and measurement, cryogenic hardware, and theory teams.Design, implement, test, deploy, and maintain innovative solutions that meet both performance and cost metrics.Research enabling technologies necessary for AWS to produce commercially viable quantum computers. A day in the lifeAs you design and implement cryogenic microwave signal conditioning solutions, from requirements definition to deployment, you will also:Participate in requirements, design, and test reviews and communicate with internal stakeholders.Work cross-functionally to help drive decisions using your unique technical background and skill set.Refine and define standards and processes for operational excellence.Work in a high-paced, startup-like environment where you are provided the resources to innovate quickly. About the teamAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- MS in electrical engineering, physics, or mathematics with 4+ years of relevant experience.- Knowledgeable in the design of passive microwave components and systems.- Understanding of the design of electronics for cryogenic environments.- Ability to manage the complete product life-cycle development, from requirements generation to on time delivery.- Proficient in the use of microwave and mechanical CAD software, including HPADS, HFSS, MWO, Altium, COMSOL, and SOLIDWORKS.- Familiarity with design for manufacturability, including familiarity with machining tolerances, materials, and capabilities.- Proficient in the operation of microwave test equipment and automated test development. ...

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/About Us:Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.About the Position The Central Analytics team drives evidence-based decision-making throughout Twitch. As researchers and thought leaders, we leverage foundational data and sophisticated models to inform product strategy, guide business decisions, and unlock new capabilities. Our interdisciplinary team brings together experts in analytics, data science, machine learning, and user research to continuously innovate and improve the world's leading live-streaming platform.Our team is seeking an exceptional intern with demonstrated experience extracting valuable insights from complex data. We value creative problem-solvers who possess a strong analytical foundation and the communication skills necessary to thrive in a collaborative environment. Our problems cover many different aspects of user behavior on Twitch, including onsite viewer engagement and commerce activity. The ideal candidate is a highly analytical thinker who can identify key patterns within large datasets and translate those findings into clear, actionable recommendations. You Will:- Drive Twitch’s understanding of users and their activity through ownership of research projects from data collection to model development, estimation, and validation- Identify and pursue projects with significant business impact, and make compelling cases for prioritization and resource allocation- Collaborate with specialists in data science, analytics, engineering, and economics disciplines to efficiently develop reliable and reproducible analyses at scale-Deliver well-documented datasets, tools, and reports to key technical and business stakeholdePerks- Medical, Dental, Vision & Disability Insurance- 401(k)- Maternity & Parental Leave- Flexible PTO- Amazon Employee DiscountBASIC QUALIFICATIONS- MS in computer science, economics, statistics, or highly related field OR 2+ years experience on a data, research, or applied science team OR equivalent applied research experience- Excellent written and verbal communication skills on quantitative topics- Fluency in data-science fundamentals: data manipulation in R or Python, SQL, and statistics- Keen judgment for balancing research depth and pacing ...

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?The Role:As a Engineering Prog Mgr within the Hardware Service Engineering team you are responsible for defining the customer facing and internal strategy for the warranty and returns services of a new complex product. In addition to creating the overall returns service strategy, the role owns development of technical processes for dis-assembly, assembly, spare parts reclamation, and development of tooling solutions to facilitate service operations. This includes defining, developing, deploying and sustaining hardware screening operations and repair/refurbishment processes globally to support Amazon Digital Device products. The role will be expected to use program management experience to share the overall strategy, gain cross-functional support, and hold stakeholders accountable to the overall Reverse Logistics NPI strategy. In this role, you will: • Own the overall repair service cost-model and changes to the cost-model due to risk and plan of record changes. • Define customer return screening and repair strategy for warranty and remorse returns • Develop repair processes and tooling (as needed) to support repair activities for a variety of products • Assure successful implementation into global and regional support strategies • Review and evaluate product designs for compliance with Design for Serviceability guidelines and Design for Repair standards • Provide tangible feedback based on results to improve product design features • Enhance field support productivity and effectiveness through improved hardware serviceability, driving opportunities into product design • Review HW designs during key build phases and ensure tooling and service solutions will meet requirements for product support, warranty costs and product launch schedule • Define spare part requirements and expected usage • Develop programs to reduce the need for new spare parts through refurbishment of previous used parts and for improvements on warranty costs • Develop repair processes for continued improvements on efficiency and reduced complexity in the operationsTravel Required up to 20% (Domestic and International)Key job responsibilities• Assess risk to service and repair customer offerings for new products beginning at concept.• Enable closed loop feedback to product design and product management.• Identify opportunities to improve the design for serviceability, design for repairability and go to market (GTM) strategy for aftermarket support and pre-owned sales of Amazon Devices.• Measure cost of service and repair against financial targets.A day in the lifeAs the overall owner of the NPI process within Reverse Logistics, on a daily basis, you will work with a broad cross-functional team responsible for launching some of our most complex products. Your day will likely begin with updates from the European and Asian stakeholders for product launch. Then you will focus on documenting the plan of record for service and repair, with special focus on identifying serviceability and repairability improvement opportunities to reduce overall service and repair costs. Using your knowledge of repair processes you will submit requests for design changes to product design. To end your day you will work with product management, customer service, and SW tech teams to scope new customer facing service offerings required for the new Amazon product.About the teamAmazon Devices Reverse Logistics owns global warranty and services for all Amazon Device products. The team's vision is to power the circular economy by giving consumer electronic products another chance to be loved.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree in Mechanical, Industrial, Manufacturing Engineering, or equivalent or related ...