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We are looking for a talented individual who would like to be part of an organization driving hyper-growth and helping existing AWS customers operate on AWS and innovate on our platform. Do you have the business savvy to work with a cross-functional team that includes specialists, solution architects, and product and partner teams to deliver business growth for AWS and our ISV customers? AWS is seeking an experienced Enterprise Sales Representative to lead and expand the business with our existing customer base.The Principal ISV Account Manager is responsible for creating and executing the account strategy and leading the extended team so the customer achieves its growth targets, thereby AWS achieving increased levels of revenue and service growth. It is critical that the Principal ISV Account Manager has an extensive track record of building and nurturing senior level relationships with complex customers, has a hands-on approach to developing new opportunities, public cloud technical acumen, has led a large team of extended resources, and is familiar with GTM partnerships.Key job responsibilitiesWe are looking for a talented individual who would like to be part of an organization driving hyper-growth and helping existing AWS customers operate on AWS and innovate on our platform. Do you have the business savvy to work with a cross-functional team that includes specialists, solution architects, The Principal ISV Account Manager is responsible for teaming with all aspects of the customer’s organization. This includes C-level executives, engineering, IT/operations, partner org, and sales.The skills required to build relationships across an account include creative systems thinking, visioning and executing via collaboration with an extended team to address customer's needs. The Principal ISV Account Manager is responsible for selling at the most senior level (C-level) within the account and implementing a broad strategy for earning customer acceptance and AWS service implementation. The Principal ISV Account Manager works collaboratively with all appropriate AWS resources (Executives, Partner, Support, Solution Architect) to support customer interests, and will understand how to strongly advocate for customer and balance that with AWS business needs. This includes dotted line responsibility for partnership and technical collaboration.A day in the lifeYou’re surrounded by innovation. You’re empowered with a lot of ownership. Your growth is accelerated. The work is challenging. You have a voice here and are encouraged to use it. Your experience and career development is in your hands. We live our leadership principles every day. At Amazon, it’s always “Day 1”.A day in the lifeDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of technology related sales, business development or equivalent experience- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent ...

AWS AI is looking for passionate, talented, and inventive Applied Scientists with a strong machine learning background to help build industry-leading Conversational AI Systems. Our mission is to provide a delightful experience to Amazon’s customers by pushing the envelope in Natural Language Understanding (NLU), Dialog Systems including Generative AI with Large Language Models (LLMs) and Applied Machine Learning (ML).As part of our AI team in Amazon AWS, you will work alongside internationally recognized experts to develop novel algorithms and modeling techniques to advance the state-of-the-art in human language technology. Your work will directly impact millions of our customers in the form of products and services that make use language technology. You will gain hands on experience with Amazon’s heterogeneous text, structured data sources, and large-scale computing resources to accelerate advances in language understanding.We are hiring in all areas of human language technology: NLU, Dialog Management, Conversational AI, LLMs and Generative AI.A day in the lifeThe Amazon Web Services (AWS) Next Gen DevX (NGDE) team uses generative AI and foundation models to reimagine the experience of all builders on AWS. From the IDE to web-based tools and services, AI will help engineers work on large and small applications. We explore new technologies and find creative solutions. Curiosity and an explorative mindset can find a place here to impact the life of engineers around the world.If you are excited about this space and want to enlighten your peers with new capabilities, this is the team for you.We are open to hiring candidates to work out of one of the following locations:Santa Clara, CA, USAAbout the teamAWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- 3+ years of building models for business application experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Interested in Visual Search? Do you want to work on a team that is changing how people shop with their mobile devices? Based in Palo Alto, our team is responsible for building computer-vision based solutions for shopping - from using the phone’s camera to search for a product to previewing it in your own living space using AR. Our solutions are available in the Amazon Mobile Shopping app and used by millions of people worldwide every day. We use advanced technologies to leverage our vast catalog of images in ways that dramatically improve the experience of Amazon customers. We tackle complex problems in computer vision, computer graphics, deep learning, image search.Key job responsibilitiesIn this role, you will be member of the team that owns the Data Engineering function for the Visual Shopping org. This team manages datasets that act as the final feedback to our group on how well our features are being received by customers. You will build and maintain data pipelines that handle Amazon scale data and make it easily accessible for BIEs and Product team for querying and for generation of reports relevant to business. A great fit candidate for this role would be someone who brings experience building large scale big data systems that can handle petabytes of data.* Design, implement and support an analytical data infrastructure* Create and maintain data transformation logic, create scalable data solutions* Interface with other technology teams to extract, transform, and load data from a wide variety of data sources* Collaborate with BIEs to recognize and help adopt best practices in reporting and analysis* Explore and learn the latest AWS technologies to provide new capabilities and increase efficiency* Help continually improve ongoing data ingestion, reporting and analysis processes* Maintain internal reporting platforms/tools* Write advanced SQL queries and code to develop data solutionsBASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Solid track record of manipulating, processing, and extracting values from large datasets.- Hands-on experience and highly advanced knowledge of SQL, Data Modeling, ETL Development, and Data Warehousing.- Solid experience using big data technologies (Redshift, MapReduce, Hive, Hbase, Spark, EMR, etc.).- Strong customer focus, ownership, and ability to deliver results.- Excellent communication and collaboration skills- Effective analytical, troubleshooting, and problem-solving skills. ...

ABOUT AMAZON Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us! Key Responsibilities and Job Elements: - Support, mentor, and motivate your team - Lead large-scope projects with site and regional impact - Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments) - Work a flexible schedule (weekends and/or overnight shifts)BASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As a Senior TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamAbout UsInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.Key job responsibilities* Support, mentor, and motivate your salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)BASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Are you passionate about applying formal verification, program analysis, constraint-solving, and theorem proving to real world problems? Do you want to create products that help customers? If so, then we have an exciting opportunity for you. In this role, you will interact with internal teams and external customers to understand their requirements. You will apply your knowledge to propose innovative solutions, create software prototypes, and productize prototypes into production systems using software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever growing demand of customer use.Key job responsibilities- Interact with various teams to develop an understanding of their security and safety requirements.- Apply the acquired knowledge to build tools find problems, or show the absence of security/safety problems.- Implement these tools through the use of SAT, SMT, BDDs, and various concepts from programming languages, theorem proving, formal verification and constraint solving.- Perform analysis of the customer systems using tools developed in-house or externally provided- Create software prototypes to verify and validate the devised solutions methodologies; integrate the prototypes into production systems using standard software development tools and methodologies.About the teamAWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.BASIC QUALIFICATIONS- Experience programming in Java, C++, Python or related language- M.S. or Ph.D. degree in Electrical Engineering, Computer Science, Mathematics, or related technical field.- At least 2 years of industrial/academic experience in formal verification, program analysis, constraint-solving, and theorem proving. ...

The AWS Startups organization is looking for a flexible, proactive, multi-tasking Executive Assistant who wants to be part of a collaborative, innovative, customer-obsessed, multi-functional team. We are looking for someone who is motivated by helping leaders and their teams operate with greater efficiency to support AWS Startup Leaders. This position is located in San Francisco, CA.In this role, you will have the opportunity to work with a multi-functional, global team and will support AWS Startup Leaders by managing and optimizing calendars, supporting travel, and participating in team leadership meetings to drive effective follow-up to key actions and projects. This role will require the ability to manage multiple requests and priorities simultaneously, meet deadlines, and show flexibility to change direction when needed. You will apply your curiosity, business acumen, and strong judgement to effectively prioritize work and react with appropriate urgency to emerging situations. Bias for action, willingness to roll up your sleeves, and the ability to effectively communicate and collaborate across all levels of the organization will support your success in this role. A high level of integrity and discretion in handling confidential information is crucial.Key job responsibilities- Provide seamless support to AWS Startup Leaders on organizational priorities;- Proactively manage calendar(s) with attention to accuracy, detail, and allocation of time to promote productivity; recognizing the need to re-prioritize as appropriate;- Coordinate domestic and international travel in compliance with existing policies and procedures, ensuring effective use of time and resources;- Organize and manage meetings, off-sites and team-based events;- Understand business priorities and proactively look for ways to improve processes to create efficiency and scale for the leadership team, ranging from organizational communication mechanisms to tools to planning meetings; - Plan the annual organizational calendar and facilitate the integration and prioritization of emerging priorities;- Track and help drive completion of key deliverables and follow up on outstanding items;- Review and copy-edit business documents, communications, and presentations with a high level of accuracy;- Support and, at times, manage small to medium projects based on organizational needs and professional development interests;- Build relationships and work collaboratively with Executive Assistants throughout the team and across the company; and- Proactively look around corners and take the initiative to alert leaders on future actions required of them, potential scheduling conflicts and other forward-looking itemsAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with domestic and international travel coordination- Experience with executive level calendar management ...

Prime Video brings together the world’s best creators with the most passionate communities in a way that no other entertainment brand can. Not only are we a home for buzzworthy original content, including The Boys, Reacher, Summer I Turned Pretty and Saltburn, we also serve as an entertainment destination to view live sports, watch other streamers, rent/purchase titles, and dive into our extensive library of content. Extending beyond the Prime Video platform, Amazon provides a multi-dimensional experience that allows subscribers to fully immerse themselves in their fandom: to read the book, to listen to the soundtrack, to buy the costume, to replay live sports in real time, and more. And that breadth and connection to the Amazon family of brands, along with the support of a passionate and diverse global team, makes Prime Video a uniquely positioned place to develop and grow professionally.Are you an experienced social media marketer who wants to set the strategy for one of the world’s largest streaming entertainment brands? If so, we have the job for you! The Prime Video (PV) Global Brand and Social Strategy team is hiring a Global Social Strategy lead, who will be responsible for evolving our global social strategy, working closely with the regional, studios and sports social leads, providing thought leadership and force multiplying their efforts. They will be responsible for driving the vision of how Prime Video can have a best-in-class social marketing organization, setting the strategic plan to grow our social reach and capabilities (e.g., what handles to invest in, what capabilities are needed) and overseeing investments (e.g., data infrastructure, tools, automation, people skills) that support social on a global basis. They will collaborate with the global brand strategy team to extend the Prime Video brand positioning, pillars and expression into our social editorial and paid strategies, in a social first tone and manner. They will author our global social strategy and social QBRs, evolving our social goals and metrics to stay ahead of changes in the industry, reporting on our social investments and results, and creating a social measurement framework. They will work closely with product teams to build two-way linkages between our service and key social platforms, with a focus on scalable ways to leverage the social zeitgeist to inform editorial decisions on-app. They will work with paid media teams to build strong relationships with key social platforms, driving prioritization for Prime Video asks and needs. They will lead or collaborate on social partner relationships to support global social infrastructure and automation. This leader is not responsible for creative execution of social content or management of handles – this happens at the regional/local level as a lever to support those businesses. This is a highly strategic role, requiring them to lead by influence through elevating a group’s thinking and discussion, use of data/information to disprove assumptions, and trust-building collaboration. The ideal candidate is a social media professional with a background in media and entertainment or other large consumer facing categories that move at the speed of culture. They are familiar with the principles of social listening and insights, and passionate about the power of data to drive business outcomes. They thrive on staying current on the cutting edge of the social media, content and creator marketing landscape. They have experience working with matrixed ownership typical to large international organizations, and know how to lead by influence. Key job responsibilities- Set the vision and strategy for global social strategy for Prime Video. Build relationships with a broad set of partners including PV regional social leaders, Studios, Sports, Product and PR.- Define and direct the social brand voice, educate and support regional social teams in expressing our brand positioning and pillars in a social first tone and manner. - Define success criteria and measurement at a global level, develop infrastructure to support measurement and reporting capabilities that continually serve as inputs into on-going, go-forward decisions.- Develop centralized operating guidelines for regional/country teams that are compliant with Amazon security.- Standardize the content categorization framework to make it consistent across locales, easy to track and communicate to leadership. - Author and deliver SVP-level quarterly social QBR, define and own mechanisms to review global social progress, drive social governance, sharing success story case studies, best practices and learnings across regions.- Identify key investments in social infrastructure, people and budgets, advocate for and build into Amazon planning cycles. - Work with social insights teams to learn, test, share and force multiply across marketing and PR. About the teamThe Global Brand & Social Strategy team develops the global approach to the Prime Video brand strategy (including verbal and visual expression, and brand governance), and the global social strategy (thought leadership, measurement, brand expression), both of which are supported by a robust brand and digital insights practice. The team collaborates with Prime Video’s international and cross-functional teams, including Amazon MGM Studios, Sports, PR, Product and Marketing, and partners closely with Amazon’s cross-channel marketing team. We deliver insights and execute strategies to drive the future of the PV brand. BASIC QUALIFICATIONS- 10+ years of professional non-internship marketing experience- Bachelor's degree in film, media, production, marketing; or equivalent work experience- Familiarity with social media insights tools and techniques, and experience translating those insights into marketing moments- Experience communicating effectively and presenting to senior business leaders as well as with creatively-oriented stakeholders- Experience working efficiently with and influencing stakeholders and team members across time zones and countries- Experience thinking creatively, taking the initiative and constructively advocating on behalf of the customer- Experience understanding and discussing business and technical concepts, evaluating tradeoffs and opportunistic new ideas ...

Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for world class candidates to develop relationships and manage the success of our Independent Software Vendors (ISVs). As a partner development manager within AWS, you will have the exciting opportunity to build mind share and adoption of the AWS cloud computing platform across AWS’s most strategic business partners.We are always looking to improve and we also recognize there are many ways to lead and partner. We’re looking for a Think Big leader with diversity in thought who can add to our company skillset by bringing their unique industry knowledge and creativity to our organization. At Amazon, we live our professional lives by the Leadership Principals. When we hire, we look for those who are Amazonian rather than for someone who fits an exact resume mold. To us, Diversity in thought and experience is a good thing. We are hiring for attitude and training for skill because we recognize success takes many paths. We are looking for someone who can help us create the next version of what it means to be a great partner to our ISVs and is passionate about customers. We will coach the right fit. Responsibilities will include managing strategic relationships with our key ISV partners headquartered in Asia to help them grow their business in the Americas. Drive C-level, Product Team, Marketing, Field and Channel relationships. By establishing and growing business relationships, and driving partner plans with each assigned partner, you will be responsible for increasing top line revenue growth and overall market adoption of these ISV solutions running on AWS. The ideal candidate will possess both a partner background that enables them to drive successful partnerships, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers and AWS sales/field reps. They should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. The candidate must have driven complex campaigns and partner sales. The position also requires a strong technical acumen, along with working knowledge of the enterprise ISVs and IT landscape. Key job responsibilities- Manage and work with a select group of new and existing partners to define and execute joint sales and Go to Market (GTM) programs - Engage assigned partners field sales organization, channels and end customers to create and drive revenue opportunities for AWS - Working with cross-functional teams to create and execute strategic business plans, team development, and marketing enabling a partner to meet their goals- Evangelize the partners solution and value proposition internally through AWS and externally with partners & customers as identified by the partner - Driving specific partner sales revenue through management of regular pipeline, opportunities, and business reviews with the partner and all internal stakeholders - Work closely with the partner’s customer base to ensure they are successfully using AWS services - Establish AWS as the partner’s preferred cloud computing platform across all product and service lines - Work with CRM systems, data warehousing and other analytic tools to establish detailed metrics for tracking purposes- Prepare and give business reviews to the senior management team- Manage complex contract negotiations and serve as a liaison to the legal group.A day in the lifeWork with Technology Partners, AWS field sellers, AWS Partner Marketing, and AWS Partner management to drive demand for the partner's solution, create, facilitate and orchestrate joint co-sell opportunities that drive revenue opportunities. Track opportunity progress, report on business results, regularly participate in account and pipeline review calls. Be ruthlessly aware of progress to pipeline, revenue and Marketplace goals. Prepare and give business reviews to stakeholders and management team. Create and execute operational rigor including partner management, account management, and business reviews (internal/external). Help drive adoption of AWS Marketplace. Drive visibility of the AWS partner relationship.About the teamOur mission is to drive co-sell revenue with Technology Partners. We are trusted advisors and facilitators of the full co-sell cycle with our Partners and internal sellers. We help our Partners and internal sales teams come together as #onesalesteam with a shared vision and strategy in target accounts to drive revenue growth for AWS and our Partners. We liaison with other Amazon groups (e.g., APO, AGS US Sales teams, Marketing, etc.) to ensure co-sell cycles stay on track and on time. We don’t just stop at executing co-sell cycles – we also work with our Partners to drive Think Big/new initiatives/next opportunities. The team measures success by improving Builder/Partner/Customer experiences, achieving our pipeline and revenue goals, raising the visibility of our partnerships, driving AWS Marketplace adoption, and our own job satisfaction.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of partner sales or business development experience in the software/technology industry.- Experience driving partner go to market campaigns that include cross-functional teams across sales, marketing, and partners.- Experience engaging and influencing C-level executives.- Experience owning, driving and managing partnerships against quarterly targets.- Technical acumen, with experience driving emerging/disruptive technologies like open source software, virtualization and Software as a Service delivery models. ...

Are you excited about applying your data engineering skills in a top-tier business impacting millions of customers? Our Fire TV mission is to make watching TV effortless and fun for customers to enjoy all of their entertainment, so it becomes part of their daily habit for relaxing, being entertained, and spending time with family and friends. Fire TV is the #1 best-selling streaming media player in the U.S. Our mission is to make watching TV effortless and fun for customers. The staggering amount of data we process from multiple sources to work towards achieving our mission of requires the skills of an experienced and motivated Data Engineer. The successful candidate will work in our Data Science & Analytics team to help set new standards in data processing capability and data availability for our Device Sales & Customer Engagement business units. You’ll be working with Amazon-scale Big Data stored in a variety of locations including data lakes, Redshift clusters and cloud storage, helping us to bring in new datasets that will further inform our business decisions. You’ll do this while maintaining the highest levels of data accuracy, integrity and privacy, allowing us to explore new ways to engage and delight our customers and continue our success. Your opportunities with our team will include: - Working with multiple stakeholders and a variety of tools across Amazon to apply best-practice processing for very large volumes of data - Administering our AWS-based infrastructure - Analyzing, improving and maintaining the performance of our data infrastructure - Designing and implementing solutions to ensure compliance with the latest privacy laws & regulations - Developing custom tools to enhance regular workflows for analysts, BIEs, Data Scientists and managers - Defining and enforcing stringent data quality standardsBASIC QUALIFICATIONS- 5+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS- Experience mentoring team members on best practices ...

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.The ideal candidate is interested in being part of a growing team that is passionate about experimenting and innovating for customers, has a demonstrable track record of success in delivering new features and products, and is excited about having end-to-end ownership of high-impact, high-visibility projects. A commitment to collaboration, proficiency in evaluating alternative solutions, and strong communication skills (with both business and technical partners) are absolute requirements. The role requires having a solid depth of technical knowledge, being well-versed in industry best practices, and possessing attention to details.Key job responsibilitiesKey responsibilities are enhancing core ML Infrastructure for tagging music content and helping improve Music similarity. You will work closely with Research scientists to deploy scalable ML models to production, improving model performance and architecture. A day in the lifeInvestigate design approaches, prototype new technologies, and evaluate their technical feasibility, such as Auto ML, real-time ML serving systems.- Collaborate with scientists to design and build data pipelines for processing massive datasets and scaling machine learning models.Develop and maintain platforms/services for developing, evaluating, and deploying machine learning models used in real-world applications.About the teamOur team is responsible for enhancing the quality and breadth of metadata within the Amazon Music Catalog. Our primary focus is on improving the accuracy and completeness of existing metadata while also enriching it to support advanced voice and visual experiences. We own refinement, augmentation and generation of specialized metadata such as Genre, Era, Mood, and Activity. Additionally, the team is responsible for improving overall "Music IQ" by producing sophisticated knowledge features like semantic audio characteristics and GenAI based audio, thematic, and cultural embeddings to improve Music similarity. BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence ...

Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer. By applying to this position, your application will be considered for all locations we hire for in the United States.Are you excited about Machine Learning, chip acceleration, compilers, storage, systems or EC2? Are you passionate about delivering high quality services that affect hundreds of thousands of users? We are the dubbed the "secret sauce" behind AWS's success with development centers in the U.S. and Israel, and Amazon is at the forefront of innovation by combining cloud scale with the world’s most talented engineers.We hire for multiple disciplines Software and Hardware engineers including but not limited to: compiler engineer, machine learning engineer, runtime engineer, performance engineer and ML chip accelerator, ASIC, physical designs. Because of our teams’ breadth of talent, we’ve been able to improve AWS cloud infrastructure in networking and security with products such as AWS Nitro, Enhanced Network Adapter (ENA), and Elastic Fabric Adapter (EFA), in compute with AWS Graviton and F1 EC2 Instances, in machine learning with AWS Neuron, Inferentia and Trainium ML Accelerators, and in storage with scalable NVMe.If this sounds exciting to you - come build the future with us!Key job responsibilities• Innovating and delivering creative SW Designs to develop new services, solve operational problems, drive improvements in developer velocity, or positively impact operational safety• Writing requirements capturing documents, design documents, integration test plans, and deployment plans• Communicating status and progress of deliverables to schedule, and sharing learnings/ innovations with your team and stakeholdersBASIC QUALIFICATIONS- Currently enrolled in a Bachelor’s degree program or higher Computer Science, Computer Engineering, Electrical Engineering, in these fields are considered with a graduation conferral date between December 2025 and September 2026- Programming experience in internship or coursework with programming language such as Python and/or C or C++.- Candidates with strong interests and academic qualifications/research focus in two of the following: o Distributed systems o Machine Learning - Experience with XLA, TVM, MLIR, LLVM, deep learning models and algorithms o Container o Operating System - Linux system programming/services ...

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.AWS AI/ML is looking for world class scientists and engineers to work on foundation models, large-scale representation learning, and distributed learning methods and systems. At AWS AI/ML you will invent, implement, and deploy state of the art machine learning algorithms and systems. You will build prototypes and innovate on new representation learning solutions. You will interact closely with our customers and with the academic and research communities. You will be at the heart of a growing and exciting focus area for AWS and work with other acclaimed engineers and world famous scientists.Large-scale foundation models have been the powerhouse in many of the recent advancements in computer vision, natural language processing, automatic speech recognition, recommendation systems, and time series modeling. Developing such models requires not only skillful modeling in individual modalities, but also understanding of how to synergistically combine them, and how to scale the modeling methods to learn with huge models and on large datasets. Join us to work as an integral part of a team that has diverse experiences in this space. We actively work on these areas:- Hardware-informed efficient model architecture, training objective and curriculum design- Distributed training, accelerated optimization methods- Continual learning, multi-task/meta learning- Reasoning, interactive learning, reinforcement learning- Robustness, privacy, model watermarking- Model compression, distillation, pruning, sparsification, quantizationA day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid WorkWe value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.BASIC QUALIFICATIONS- PhD, or Master's degree and 6+ years of applied research experience- 3+ years of building machine learning models for business application experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning ...

Do you want to work on exciting, cutting edge legal issues and help shape the face of Amazon’s newest products and services? Amazon's Legal Department is looking for a talented privacy and regulatory attorney to support our rapidly growing and evolving Consumer Devices business. You will work directly with the business to help build and launch innovative new products and services for our customers. You will also partner with legal and business colleagues to prepare for and comply with new or evolving privacy regulations, and develop the organization’s long-term strategy for privacy. The successful candidate must be inquisitive, enthusiastic about technology, enjoy working hard and being continually challenged, and demonstrate sound judgment even in ambiguous situations. A background in privacy is not required but is extremely helpful.BASIC QUALIFICATIONS- 5+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience of a mix of corporate law firm and in-house work or equivalent. ...

Amazon.com’s Buyer Risk Prevention's (BRP) mission is to make Amazon the safest and most trusted place worldwide to transact online. BRP safeguards every financial transaction across all Amazon sites. As such, BRP designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com. The BRP organization is looking for an Applied Scientist for the Buyer Abuse team, whose mission is to combine advanced analytics with investigator insight to create mechanisms to proactively and reactively reduce the impact of abuse across Amazon. Key job responsibilitiesAs an Applied Scientist, you will be responsible for modeling complex problems, discovering insights, and building cutting edge risk algorithms that identify opportunities through statistical models, machine learning, and visualization techniques to improve operational efficiency and reduce monetary losses and improve customer trust. You will need to collaborate effectively with business and product leaders within BRP and cross-functional teams to build scalable solutions against high organizational standards. The candidate should be able to apply a breadth of tools, data sources, and ML techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. The candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business. Responsibilities: - Invent, implement, and deploy state of the art machine learning algorithms and systems - Build prototypes and explore conceptually new solutions - Define and conduct experiments to validate/reject hypotheses, and communicate insights and recommendations to Product and Tech teams - Take ownership of how ML solutions impact Amazon resources and Customer experience - Develop efficient data querying infrastructure for both offline and online use cases - Collaborate with cross-functional teams from multidisciplinary science, engineering and business backgrounds to enhance current automation processes - Learn and understand a broad range of Amazon’s data resources and know when, how, and which to use and which not to use. - Research and implement novel machine learning and statistical approaches - Maintain technical document and communicate results to diverse audiences with effective writing, visualizations, and presentationsPlease visit https://www.amazon.science for more informationBASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

Amazon is looking for a passionate, talented, and inventive Applied Scientist with a strong machine learning background to help build industry-leading language technology.Our mission is to provide a delightful experience to Amazon’s customers by pushing the envelope in Natural Language Processing (NLP), Generative AI, Large Language Model (LLM), Natural Language Understanding (NLU), Machine Learning (ML), Retrieval-Augmented Generation, Responsible AI, Agent, Evaluation, and Model Adaptation.As part of our AI team in Amazon AWS, you will work alongside internationally recognized experts to develop novel algorithms and modeling techniques to advance the state-of-the-art in human language technology. Your work will directly impact millions of our customers in the form of products and services, as well as contributing to the wider research community. You will gain hands on experience with Amazon’s heterogeneous text and structured data sources, and large-scale computing resources to accelerate advances in language understanding.The Science team at AWS Bedrock builds science foundations of Bedrock, which is a fully managed service that makes high-performing foundation models available for use through a unified API. We are adamant about continuously learning state-of-the-art NLP/ML/LLM technology and exploring creative ways to delight our customers. In our daily job we are exposed to large scale NLP needs and we apply rigorous research methods to respond to them with efficient and scalable innovative solutions.At AWS Bedrock, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging AWS resources, one of the world’s leading cloud companies and you’ll be able to publish your work in top tier conferences and journals.We are building a brand new team to help develop a new NLP service for AWS. You will have the opportunity to conduct novel research and influence the science roadmap and direction of the team. Come join this greenfield opportunity!About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud servicesInclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- PhD, or Master's degree and 6+ years of applied research experience- 3+ years of building machine learning models for business application experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning ...

About OTSOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The RoleAs an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).Key job responsibilitiesResponsibilities include, but are not limited to:- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.- Ensuring infrastructure networking and computing systems remain available during production hours.- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.- Managing local technical projects.- Maintaining or creating policies, procedures, and processes.- Identifying root-causes of operational issues and process inefficiencies.- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.- Supporting customers from multiple buildings in the area, as well as remote customers.- Traveling within your local or regional area to support our customers.BASIC QUALIFICATIONS- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience- 2+ years of troubleshooting in a multi-user high availability environment experience- 2+ years of PC repair, troubleshooting, deployment and liquidation experience- 1+ years of IT client, server, and network service delivery experience- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience- 2+ years of supporting and maintaining a corporate network environment experience- High school or equivalent diploma ...

The Customer Engagement Technology team leads AI/LLM-driven customer experience transformation using task-oriented dialogue systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions to customer problems. Additionally, we enhance associate productivity through response/action recommendation, summarization to capture conversation context succinctly, retrieving precise information from documents to provide useful information to the agent, and machine translation to facilitate smoother conversations when the customer and agent speak different languages.Key focus areas include:1. Task-Oriented Dialog Systems: Building reliable, scalable, and adaptive LLM-based agents for understanding intents, determining eligibilities, making API calls, confirming outcomes, and exploring alternatives across hundreds of customer service intents, while adapting to changing policies.2. Lifelong Learning: Researching continuous learning approaches for injecting new domain knowledge while retaining the model's foundational abilities and prevent catastrophic forgetting.3. Agentic Systems: Developing a modular agentic framework to handle multi domain conversations through appropriate system abstractions.4. Complex Multi-turn Instruction Following: Identifying approaches to guarantee compliance with instructions that specify standard operating procedures for handling multi-turn complex scenarios.5. Inference-Time Adaptability: Researching inference-time scaling methods and improving in-context learning abilities of custom models to enable real-time adaptability to new features, actions, or bug fixes without solely relying on retraining.6. Context Adherence: Exploring methods to ground responses in specific customer attributes, account information, and behavioral data to prevent hallucinations and ensure high-fidelity responses.7. Policy Grounding: Investigating techniques to align bot behavior with evolving company policies by grounding on complex, unstructured policy documents, ensuring consistent and compliant actions.1. End to End Dialog Policy Optimization: Researching alignment approaches to optimize successful dialog completions.2. Scalable Evaluations: Developing automated approaches to evaluate quality of experience, and correctness of agentic resolutionsKey job responsibilities1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications.2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation.3. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms.4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions.7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamJoin our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.BASIC QUALIFICATIONS- Master's degree- 2+ years of building machine learning models or developing algorithms for business application experience ...