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Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you!You will be surrounded by people who are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team:· Manages assigned Enterprise accounts and oversee support cases· Completes analysis and presents periodic reviews of operational performance to customer· Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning· Makes recommendations on how new AWS offerings fit in the company architecture· Advocate for customer features and requirements within AWS (be their voice internally)· Participates in customers meetings (onsite or via phone)· Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.· Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph.*While this role is posted in Herndon, Virginia, this position can also be located in: Denver, CO; Seattle, WA.A day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. About the teamThe Americas Public Sector (AMER-PS) Enterprise Support team is comprised of Enterprise Account Engineers (EAEs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure, adopt, accredit, and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them. BASIC QUALIFICATIONS- Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)- 6+ years of technical engineering experience- 4+ years managing technical teams- Passionate about customers and new technology- Experience working with enterprise software companies ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) Hardware Engineering team creates compute and storage server designs for Amazon’s web services. Within the Hardware Engineering team we design the Specialized Hardware used for high memory applications, cryptography, archival storage, and other specialized workloads. Our program managers and engineers work with leading edge technologies, solve challenging problems, influence the industry’s roadmaps, and develop new and unique solutions that are ahead of the pack. We work in an environment that fosters innovation and creativity. We encourage and invest in new directions and new ideas that will serve our customers better. We sometimes fail, but we learn from such failures and we improve. It is because of the team and our constant focus on the customers, that we are able to develop creative and new designs that set the standards on performance, quality, cost, and operational excellence. Why you will love it: You will have exposure to teams and leaders across the entire company. You will be a part of a leading edge development team. You will see many aspects of the Amazon business. You will have a direct impact on our bottom line and the ability to improve things for our developers. You will be part of a growing, fast paced, and fun team. You will have ownership and responsibility for defining and executing processes that deliver both savings and productivity for Amazon. Through your efforts you will make a tremendous difference to your customers.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The ideal TPM candidate will be an experienced program manager who is skilled in managing hardware product development teams across several geographic regions using a variety of suppliers. Having a track record of successful hardware launches for data center products is critical for this role. The successful candidate will be an innovative self-starter and leader. The candidate will be familiar with the cloud computing industry and AWS offerings and will be passionate about providing the best possible customer experience at the best cost. The candidate will have an obsession with data and precise analysis and will use these as inputs to make decisions.Key job responsibilitiesAs a member of the Hardware Engineering team you will will be responsible for leading hardware product development programs and operational reviews in a highly cross-functional environment which includes internal customers, external vendors and technology partners. You’ll provide leadership in the application of new technologies to large scale server deployments in a continuous effort to deliver a world-class customer experience at a world-class cost point. You will work closely with your customers to understand their short and long term business goals and product needs. You will be responsible for the delivery of platforms through driving and coordinating the efforts of an interdisciplinary team across hardware design, component development, firmware, test, and qualification, along with external suppliers and design partners to develop, deploy at scale, and provide ongoing operational support for the servers you deliver. This is a fast-paced, intellectually challenging position with significant impact on the future of the cloud. You will have high standards for yourself and everyone you work with, you will be constantly looking for ways to improve your products’ performance, quality, and cost. You will be responsible for both delivering products to the roadmap, as well as continuously raising the bar on how we develop and support your products. We’re changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today.About the teamOur team within AWS Hardware Engineering is responsible for delivering hardware as a service to our internal customers. We own all aspects of design, from concept to design to launch and then throughout the entire life of the product for our product lines.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 3+ years of hardware development experience ...

This is an excellent opportunity to join Amazon's world class Non-Relational and Emerging Database focused technical team in Denver, CO. You will be working with some of the best and brightest engineers and technical managers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.A successful engineer joining the team will do much more than write code and triage problems. You will work with Amazon's largest and most demanding customers to address specific needs across a full suite of services. You will dive deep into technical issues and work diligently to improve the customer experience. You will be a technical lead for your team. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time.We are seeking highly motivated engineers who are focused on elevating Operational Excellence and automation. You will need to think big about strategic ideas to reduce your team's burden, and then work with your manager and team to implement those ideas and increase your team's ability and capacity to delight our customers.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.10012Key job responsibilities- Build, deploy and monitor AWS Non-Relational and Emerging Database Services (such as DynamoDB, ElastiCache, and Neptune) within Amazon Dedicate Cloud (ADC) regions.- Design, deploy, monitor and automate infrastructure, tools and systems to provide a highly-available and resilient platform for our customers' and our team's workloads.- This position involves on-call responsibilities, typically about 10 days a quarter supporting AWS services in our portfolio.- Act as a technical lead and mentor for your teamA day in the lifeOn a "typical" day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, launch a new service or feature, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.About the teamWe work normal business hours Monday through Friday at the downtown Denver office. We spend most of our time building and operating AWS database services for external customers. We focus on operational excellence and are always looking for new ways to be a better team.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner), or Associate's degree- 5 years of industry experience- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.The ideal candidate should have a basic understanding of Infrastructure, have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities- Able to properly respond, acknowledge, investigate, and dispatch critical alarms- Monitor the facility infrastructure platform- Perform change management tasks- Create and issue tickets- Follow verbal and written directions- Have an intermediate level of understanding of critical infrastructure- Proficient computer and communication skills- Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays and overtime shifts) A day in the lifeThe Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems. We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications.The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.About the teamThe Facility Operations Center (FOC) is a singular support team which proactively monitor the life-safety systems and the infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, Catcher, switchgear, breakers, PDUs, and ATSs) that provides power and cooling to the platform on a 24x7x365 basis.We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent- Experience documenting technical customer issues- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 1+ years of customer facing IT role or physical security systems/infrastructure work experience- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Amazon Web Services is looking for a highly motivated and technically savvy Network Development Engineer to help develop and scale one of the world’s largest and most complex networks. We develop new and innovative ways to scale and expand our network, whilst delivering operational excellence to our customers. This opportunity sits within our Backbone Network Development organization where the team is responsible for planning, developing and acquiring the network that drives Amazon’s internal infrastructure as well as connecting Amazon to the rest of the world. The Network Development Engineer will be supporting our backbone business development team and our backbone operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand. The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and theory. They will have experience proactively managing engineering projects, network optimization initiatives and operational network support for a large-scale service provider. The successful candidate will be expected to provide high quality network event management for Amazon's global network. As a technical leader, he/she will manage complex stakeholder relationships, both technical and commercial. A love for working with new technologies and pushing the envelope on existing technology is essential! This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.Key job responsibilities•Provide critical network operations support to internal customers, dive deep into circuit performance to identify and troubleshoot chronic problems such as active and passive L1/WDM related issues, latency spikes, interconnectivity issues and BGP routing.•Conduct data acquisition and to support service assurance and performance management of the services provided by the suppliers. •Develop mechanisms to automatically engage suppliers for chronic circuits.•Develop mechanisms to track RFO’s for chronic circuits ensuring we don’t have repeat offenders and drive service improvement plans where appropriate.•Deliver a solution to maintain carrier escalation matrices and up-to-date contact details.•Influence carriers and work closely with them to open and adapt their ticketing system APIs to AWS requirements (ticketing and maintenance notifications). •Build an effective process for working with the backbone business development team, the backbone provisioning team and the network operations team to ensure services are delivered and maintained per technical specifications and service level agreements.•Create and review documentation and processes regarding recurring operational issues, new standard operating procedures, knowledge transfer material, etc. •Identify and drive opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools. •Deliver availability, latency and utilization reports of the backbone network on a regular cadence.BASIC QUALIFICATIONS- 4+ years of major internet routing protocols experience- 4+ years of working in a Linux/Unix environment experience- 4+ years of optical transport (L1/WDM) experience ...

Amazon Web Services (“AWS”) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.ATTENTION: This role is only available in the cities listed in order to meet with customers and utilize our office space on a hybrid basis. You must reside in one of those areas already or be willing to relocate there.Key job responsibilitiesUtilize your technical sales background to strategically engage at the CXO level as well as with software developers and IT architects. Develop and execute against a fast moving territory coverage plan and consistently deliver on quarterly revenue targets. Seeking a self-starter to drive business outcomes for our customers.- Drive revenue and increase market share in a defined set of accounts.- Meet or exceed quarterly revenue targets.- Develop and execute a plan to grow the AWS footprint within your set of accounts.- Manage numerous accounts concurrently & strategically.- Create & articulate compelling value propositions around AWS services.- Accelerate customer adoption through well-developed sales engagements and successful go-to-market strategy to achieve customer outcomes.- Maintain a robust sales pipeline.- Work with partners to extend reach & drive adoption.- Ensure customer satisfaction.A day in the lifeBe a critical part of a team focused on increasing adoption of Amazon Web Services by developing a set of existing customers. As a Commercial Account Manager at AWS, you will have the exciting opportunity to directly impact the growth and shape of emerging technologies. Your responsibilities will include driving revenue, adoption, and market saturation in our largest and fastest growing mid & small market accounts. Early and continued cloud adoption is critical in enabling these customers to innovate at scale.About the teamCommercial is a team of Field Sellers, made up of 150+ Account Managers and 350+ cross functional team members in the United States, who work toward the collective goal of solving challenges and innovating new ways to enable our customers to achieve their desired outcomes for their customers. If it hasn't been done before, we are the team to prove it's possible. We are at the forefront of emerging technology that may seem unimaginable now, but will be tomorrow's standard.Inclusive Team Culture:Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Mentorship & Career Growth:Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.Work/Life Balance:Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS- 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience ...

As cloud, machine learning, and AI technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud and generative AI skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.The Amazon Web Services (AWS) Training and Certification team is seeking an experienced, driven, and collaborative Technical Editor to create and drive quality standards while editing AWS technical certifications in a rapidly evolving and expanding landscape for global delivery. The ideal candidate will have experience in exam development, have experience editing technical content, be detail driven, and be able to drive consistency and unity across multiple content deliverables. Working with Exam Development Program Managers and Subject Matter Experts on the team, you will use the editorial process to ensure a high-quality content experience.Key job responsibilities• Manage and maintain the editing process, ensuring multiple quality checks for organization, clarity of content, technical accuracy, and style.• Manage and maintain an internal style guide and word lists for group use.• Implement changes to content to align with internal style rules.• Manage editing schedules and workflows, work with internal stakeholders to adjust priorities and schedules as needed, and communicate timelines.• Periodically audit and review exam items to determine whether format or content changes/updates are required. • Remain current on new developments in technical writing, editing and publishing, including technological enhancements that may affect the company.• Facilitate and assist with exam development workshops (as needed)About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS• Bachelor’s Degree in English, Technical Communication, or related field, or equivalent work experience• 3+ years of experience editing content using/managing a style guide • 3+ years of experience editing technical content (exam content preferred) OR 3+ years of experience editing exam content (technical content preferred) • 3+ years of experience managing multiple projects and setting their schedules and priorities ...

We are looking for seasoned system development engineer; you’re perfect if you possess a rare mix of depth in functions which involve Dev, Ops, and Customer Obsession. It's difficult to find all these characteristics simultaneously but if you have them all, you’re highly valued and a rare breed! We need these skills because you will be working with an agile team developing an ecosystem of tools that support the Global Connectivity and Infrastructure team.Ideal candidates should be obsessed with Linux/Windows and demonstrate expertise utilizing system level tools. You should also be a competent coder with a track record of implementing solutions using software that you have written in a maintainable and best practices manner. A wide range of understanding cloud architectures as associated principles will help candidates be successful in this role. If you’re interested in the position, you should have a strong customer obsession that drives you to learn about your customers and innovate. And, you should be dedicated in the techniques and research that provide a holistic view of our customers.Key job responsibilities* Design and build full-stack solutions.* Use your problem-solving skills, collaborating with creative and technical teams, thinking-big and inventing and simplifying to solve challenges.* Deliver novel customer experiences by developing solutions.* Collaborate with teams across Amazon to integrate and optimize existing ad products to take advantage of Amazon's scale and reach.* Leverage your technical ability, excellent organizational and communication skills to build and solve challenging and ambiguous problems. You'll use your ingenuity and motivation to achieve results in a fast-paced environment.* Provide guidance to and mentor other SDEs in the team.* Be responsible for high quality bar, ensuring quality design reviews and robust engineering practices for automated testing and code coverage.A day in the lifeThis role is within a small, but critical team within the Global Connectivity Infrastructure Development organization. The team is building software solutions that drive increased velocity of the network acquisition and deployment processes. We must deploy and manage cloud infrastructure solutions that support these tools and we are developing new microservices that support our customers needs. About the teamWithin AWS Networking, the Global Capacity Infrastructure Development organization is responsible for connecting Amazon locations to one another, and then to the global Internet. With connections to thousands in hundreds of locations across the world, our mission is to deliver connectivity experience that sets the global standard for performance, availability, security, and cost, making Amazon the clear choice for our customers’ needs. Our team provides high-performing Internet connectivity for a wide range of use cases, such as retail, video streaming (Prime Video), content delivery (CloudFront), DNS (Route53), AWS services (such as EC2/S3), consumer devices (such as FireTV/Kindle/Echo), and more.BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby ...

Help us push the availability and reliability of cloud infrastructure to new heights! The AWS Data Center Systems team builds services to monitor and data center infrastructure controls monitoring and alerting systems. Our services directly contribute to the high availability of AWS data centers and Amazon’s sustainability goals. Teams in Data Center Systems solve problems of massive metric ingestion, distributed systems/cloud computing, data visualization, anomaly detection, analytics, and graph networks.We are looking for a Software Development Engineer who is passionate about leading the architecture and development of application software that helps keep Amazon data centers running efficiently and securely. On any given day, we use Python, Java, Go, Lambda, DynamoDB, and CloudFormation, as well as other public AWS services and a host of Amazon-internal tools.AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesIn this role you’ll be leading the design, development, testing and launch of new data acquisition and transport services in the data center infrastructure space. You will work with senior members and junior members in the team to build new features. You will make sure enough test has been done to maintain the quality of the delivered software. You will join the oncall rotation to help solving customer issues in the production system and drive best practices that enable a quality product. Above all, you will care deeply about the customer and delight in creating simple and elegant solutions that solve our customers’ biggest challenges.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Are you passionate about working on disruptive ideas and building innovative solutions? Are you drawn to take on the hardest problems, navigate ambiguity, and battle skepticism? Then this is the role for you.The CE Tech organization's mission is to make Amazon the preferred destination for customers to discover and purchase High Consideration products and services. We accomplish this by developing a deep understanding of our customers (consumers and businesses), our suppliers, and our organization. We use AI to make our engineering teams more productive and also to make the shopping experience better for our customers.Come be a part of our product development team! We are seeking a highly technical individual with strong leadership skills to help put Amazon’s products in the hands of customers all around the globe.Key job responsibilitiesIn this role, you will: - Work with other team members to investigate design approaches, prototype new technology, and evaluate technical feasibility - Work with modern web development technologies to improve customer workflows - Work with AWS technologies such as SageMaker (Machine Learning), SQS, SNS, S3, Lambda, DynamoDB, Redshift, CloudWatch, Data Pipelines, and Kinesis - Write high-quality distributed system software - Perform development and maintenance of key system features - Drive best practices and engineering excellence - Work in an Agile/Scrum environment to deliver high-quality software against aggressive schedules - Establish architectural principles, select design patterns, and mentor team members BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The AWS Intelligence Initiative program is hiring cleared builders for a unique opportunity to work with some of the best and brightest engineers and technical leaders. Builders undergo an intensive 3-6 month training and development program to learn about operational culture, enhance their technical skills through a hands-on job path curriculum, to obtain a holistic view of our technology, dedicated mentorship, and support from our program’s alumni. We are seeking highly motivated builders who are focused on learning operational excellence and troubleshooting complex system operations, interested in building an understanding of Linux, networking and general knowledge of cloud services. Upon graduation from our program, builders grow into engineering roles as part of the AWS Region Reliability organization. Region Reliability is the cornerstone of continuous engineering improvement by driving efficiencies across AWS through innovation, automation, and operational excellence. This new organization was created to drive consistency in operational practices across AWS, reducing duplicative efforts and refining and accelerating operational excellence and best practices for AWS Amazon Dedicated Cloud Regions to provide a simpler experience for our customers and AWS Builders.In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You are learning to execute on well defined technical implementations following a Standard Operating Process and learning from more experienced builders around you. You will build a general understanding of operational risks and learn how to avoid taking unnecessary risks. After gaining technical experience you may begin to identify operational concerns and resolve or escalate concerns in a timely manner.This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success. You will become an AWS Services platform diagnosis, response, measurement, and automation expert. You will support and simplify the operational scalability that sustains the platform's insane growth. You will measure your success and it will be visible.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.10012Key job responsibilitiesThis position is perfect for you if you:- Would like to gain a deeper understanding of AWS service teams, capabilities, and functionality.- Regularly seek simple ways to approach complex issue or processes.You will have the opportunity to:- Explore the inner workings of AWS and how its services communicate.- Engage other AWS engineers world-wide to deploy, configure, and troubleshoot 150+ services.- Express your creative, innovative ideas to make our team even more awesome!- Provide invaluable support to the U.S. Intelligence Community.A day in the lifeAs an ADCE Associate, you will be learning how to play a crucial role in ensuring the smooth and efficient operation of our AWS infrastructure. Your primary responsibility will be to execute a defined set of operational tasks on a schedule, and learning how to identify any ineffective processes or technical implementations that may be hindering performance, availability, or maintainability. You will learn how to understand operational risks and avoid taking unnecessary risks. You will work with more senior engineers that identify operational concerns, and gain familiarity with how teams are responsible for resolving, mitigating, or escalating them in a timely manner. Supporting mission critical workloads involve being present in a Remote Managed Facility (RMF) 5 days a week to execute on your assigned tasks. Over time you will gain the ability to execute on narrow, well-defined workflow processes and become familiar with the application of available tooling. An ADCE Associate will learn to resolve most straightforward blockers by leveraging existing runbooks, and effectively communicate any issues that may arise to peers and leaders. On this team, you may also learn how to identify the root cause of issues and ways of how to provide feedback to workflow owners. You will grow into understanding strong operational and troubleshooting skills, as well as the ability to work independently on defined tasks and collaborate effectively with cross-functional teams.About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONSExperience troubleshooting and debugging technical systems1+ year/s work experience requiring a security clearanceCurrent, active US Government Security Clearance of TS/SCI with Polygraph ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Infrastructure Operations team is looking for cleared Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraphKey job responsibilitiesYou will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.These activities include the following:- Lifting and moving material up to 49 pounds each- Working in cramped and/or elevated locations- Bending, lifting, stretching, and reaching- Standing and walking for up to 8+ hours a day- Ascending and descending ladders, stairs, and gangways safely and without limitation- Work in a noisy environment- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).A day in the lifeOur Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution- Show a strong aptitude for troubleshooting and problem solving- Solve problems at their root and step back to understand the broader context- Maintain service level agreements through the implementation of proactive issue detection and reporting- Are biased to act in the absence of direction or support- Improve effectiveness through process innovation- This position will fill an opening at one of multiple separate sites. This position may shift work that will include days/nights/weekends/holidays.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Current, active US Government Security Clearance of TS/SCI with Polygraph- Associate's degree in IT-related field or equivalent professional or military experience- 2+ years of experience with server hardware and 1+ years of experience with UNIX/Linux operating systems- Active Security+ certification or ability to obtain one within 90 days of start. ...

Help us push the availability and reliability of cloud infrastructure to new heights! The AWS Data Center Systems team builds services to monitor and data center infrastructure controls monitoring and alerting systems. Our services directly contribute to the high availability of AWS data centers and Amazon’s sustainability goals. Teams in Data Center Systems solve problems of massive metric ingestion, distributed systems/cloud computing, data visualization, anomaly detection, analytics, and graph networks.We are looking for a Software Development Engineer who is passionate about leading the architecture and development of application software that helps keep Amazon data centers running efficiently and securely. On any given day, we use Python, Java, Go, Lambda, DynamoDB, and CloudFormation, as well as other public AWS services and a host of Amazon-internal tools.AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesIn this role you’ll be leading the design, development, testing and launch of new data acquisition and transport services in the data center infrastructure space. You will work with senior members and junior members in the team to build new features. You will make sure enough test has been done to maintain the quality of the delivered software. You will join the oncall rotation to help solving customer issues in the production system and drive best practices that enable a quality product. Above all, you will care deeply about the customer and delight in creating simple and elegant solutions that solve our customers’ biggest challenges.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

The Amazon Devices team designs and engineers high-profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, Amazon Dash, and Amazon Echo. What will you help us create?The Team: How often have you had an opportunity to be a founding member of a team that is solving a significant problem through innovative technology? Would you like to know more about how we are envisioning the use of data analytics, machine learning, AI and linear programming to solve these problems? If this sounds intriguing, then we’d like to talk to you about a role on a new Amazon team that's tackling a set of problems requiring significant innovation and scaling.We are seeking a Data Engineer with strong analytical, communication and project management skills to join our team. Working closely with business stakeholders, software development engineers and scientist colleagues, you will design, evangelize, and implement state-of-the-art solutions for never-before-solved problems, helping Amazon Device to provide customer great products and keep the data secure. You will work with the most complicated data environment, employ right architecture to handle big data and support various analytics use cases, including business reporting, production data pipeline, machine learning, optimization models, statistical models, simulation, etc. Your work will have a direct impact on the day-to-day decision making in the Amazon Devices Sales & Operations Technology, and end customers. You are an individual with outstanding analytical abilities, excellent communication skills, good business understanding, and technically savvy. The successful candidate will be an analytical problem solver who enjoys diving into data, is excited about solving ambiguity problems, can multi-task, and can credibly interface between technical teams and business stakeholders.Key job responsibilities1. Design, implement and support an analytical data infrastructure using AWS technologies2. Build robust and scalable data integration (ETL) pipelines using SQL, and AWS data storage technologies like Aurora, Red Shift etc.3. Design and develop Analytics applications using modern scripting languages (Python, R, PHP, etc) supporting critical business functions.3. Gather business and functional requirements and translate these requirements into robust, scalable, operable solutions with a flexible and adaptable data architecture.4. Lead architecture design and implementation of next generation BI solution5. Continually improve ongoing reporting and analysis processes, automating or simplifying self-service modeling and production support for customers.About the teamOur team's north star is to empower the device software and services organization, along with its business partners, to make accurate and well-contextualized decisions quickly, helping them focus on delivering the best possible device customer experiences. We achieve this by integrating business intelligence and machine learning into human and system decision flows through scalable, configurable, and reusable foundational services.BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQL ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Amazon Web Services (AWS) is looking for a Network Deployment Engineer to build Amazon Dedicated Cloud regions as part of our Infrastructure Operations team. As dedicated cloud regions continue to expand and grow, Infrastructure Operations is looking for builders to take on the challenge of scaling network systems allowing us to stay ahead of customer demand. As a Network Deployment Engineer, you will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. Engineers will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers.The ideal candidate should be highly autonomous, detail oriented, possess strong written and verbal communication skills and have significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Deployment Engineers are expected to build or enhance tools, develop best practices, refine operational procedure, and think proactively.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities- Clearly communicate project status and blockers to leadership and project management.- Perform device build and cabling validation activities.- Manage cabling vendor activities and performing quality assurance activities.- Support Network Engineering deployment activities during scheduled change management windows.- Participate in the migration (possibly off business hrs), basic configuration and rollout of new or upgraded hardware- Complete customer requests via Remedy trouble ticketing system- Collaborate with various stakeholders to remove project obstacles- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction- Deliver simple, sustainable and repeatable solutions and processes.- Manage work and priorities through ticketing system and workflowAbout the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Current, active US Government Security Clearance of TS/SCI with Polygraph- 3+ years experience as a technician or engineer installing and/or troubleshooting network cabling and hardware in a data center environment; or an equivalent combination of higher education and tech related experience.- Experience with small to medium, complex project scopes and ambiguous details within work environment ...

Reliability & Maintenance Engineering (RME) is hiring for Regional Maintenance Managers!Our Reliability & Maintenance Engineering (RME) team is integral to the success of Amazon worldwide. They manage risks, minimize system downtime, and find innovative ways to improve the way we work. It’s how we’ll become a more sustainable business while building the future one innovative product, service, and idea at a time.At Amazon we believe that Every Day is still Day One! We’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.The Regional Maintenance Manager will lead a team of facilities associates, as well as potentially supervise Area Maintenance Managers, and will ensure a safe working environment for all.This role does require travel.If you do not meet 100% of the preferred qualifications outlined in this job description, we still encourage you to apply. We understand that skills and competencies can be gained in many ways and we are primarily interested in a demonstrated commitment to the work and the potential to grow. Experience comes in many forms and passion goes a long way. If your experience is close to what we're looking for, please consider applying.Key job responsibilitiesResponsibilities include:• Support the Operations team by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric.• Develop and design innovative solutions to difficult problems, manage outside contractors and be on call for emergencies.• Handle multiple internally- and externally-sponsored projects and daily activities, manage and meet deadlines, and develop & track plans on how to accomplish departmental and distribution goals.• Work with local site Safety department leadership to understand, implement, and audit safety programs. Ensure that all safety programs and procedures are followed.• Develop and maintain preventative maintenance programs and good working relationships with Operations leadership.• Facilitate technical and safety training, as well as help to develop professional development of departmental Maintenance technicians.• Mentor all Maintenance technicians by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond.• Develop Maintenance department business plans and provide guidance and direction for the successful implementation of those plans.• Work with site Finance team to develop, set and track budgets.• Participate in and support efficiency improvement Kaizen activities for the site, as well as the network when needed.• Develop capital spending plans, facilitate cross-functional project planning and perform cost analysis.• Own and promote excellent housekeeping.• Participate in weekly network Maintenance calls and periodic Maintenance Manager off-site conferences.• Candidates must have the ability to provide specific, enriched feedback to enhance individual performance, and provide associates with written performance appraisals including discipline and up to termination.At Amazon, we continuously strive to make sure our opportunities are open to all. We treat all job applications equally, and are always delighted to welcome a new Amazonian. Apply to join our close-knit team and your Amazon RME adventure will begin from day one. Where it goes and what it looks like is up to you!BASIC QUALIFICATIONS- Bachelor's degree, or 2+ years of Amazon experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.About the teamWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

The Amazon Dedicated Cloud, AWS for government, team is hiring a cleared Cloud Engineer to join the team. Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations?The FEDS Data Streaming team in Denver builds and operates Kinesis Data Streams (KDS), Amazon Data Firehose (ADF), Managed Streaming for Kafka (MSK), and Managed Service for Flink (MSF). We also troubleshoot critical issues for messaging services such as Simple Queue Service (SQS), Simple Notification Service (SNS), and Amazon Message Broker (AMQ). We are seeing exciting growth in the ADC User Community as builders migrate toward serverless data processing applications, which are fueled by our services. These services require talented and versatile engineers to scale seamlessly with unpredictable traffic, feed AI/ML models with real-time information, and abstract continuous optimizations to each services’ underlying system architecture. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Reach out to Kelli Sievers, ksievers@amazon.com if you have any questions.Key job responsibilitiesThis position is perfect for you if you’re interested in creating tools and automation so that engineers can be as hands-off as possible for deployment and maintenance activities. We want our services to be as automated as possible, and that can only be done by having professionals who understand how to think big, simplify solutions to complex, never before seen problems; all while ensuring that the customer continues to have the best experience possible.We are seeking an engineer who is focused on operational excellence and troubleshooting complex system operations. This professional should also have a good understanding of Linux, networking and general knowledge of cloud services. At Amazon we have a drive to create the best customer experience possible, with the customers being both AWS customers and the other engineers at AWS who will benefit from collaborative contributions to ongoing operations and improving our support to our service.A day in the lifeEvery day is Day 1 at Amazon. On a typical day, our Amazon Dedicated Cloud Engineers (ADCE) will support AWS Storage and Data services engineering and operations by completing activities including but not limited to:- Region and feature builds- Manage and monitoring systems health and status- Provisioning devices, assisting with data ingestion, and device cleaning- Troubleshooting device, network, and/or configuration related issues- Identifying, documenting, and communicating engineering and operations recommendations to team members - Writing and disseminating after action reports capturing key events, actions taken, and future mitigation plans- Providing on-call support when necessaryAbout the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Associate's degree, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)- 3+ years Linux systems administration experience- 3+ years technical troubleshooting/support experience- 2+ years of networking experience (TCP/IP)- Current, active US Government Security Clearance of Top Secret or above ...