MA

The Controls Engineer creates advanced motion control systems to enable Amazon's packaging platforms to surprise and delight customers while optimizing for the internal supply chain.The primary role of the Controls Engineer is to design and program the motion control systems that power Amazon's packaging machinery and automation. This includes deep knowledge of HMI, PLC, motion control, and integration of safety/ancillary systems. The Controls Engineer works closely with the Electrical and Mechanical teams to ensure the control systems meet project objectives.Key job responsibilities- Collaborate with the project team to design the systems architecture- Design the systems architecture including the HMI, PLC, Motion, safety, and ancillary systems at the project / platform level while ensuring the technical, cost and timeline objectives are achieved- Ensure complete and scalable project documentation- Support the safety certification process- Participate in meetings to optimize for customer experience, supply chain, and sustainabilityAbout the teamThe Mechatronics and Sustainable Packaging (MSP) team develops automated solutions and sustainable packaging across Amazon's operations, focusing on customer experience and waste reduction.BASIC QUALIFICATIONS- Experience in automating, deploying, and supporting infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes- Bachelors Degree in Automation, Controls, or Electrical Engineering or equivalent experience- Proven experience in advanced motion control platforms (HMI, PLC, Motion, Safety) integrated design and programing- 1+ years experience with motion control software (Rockwell, Rexroth, Beckhoff, B&R, Siemens) ...

Job summaryAmazon, one of the top 100 companies in the United States, has an immediate opening for a IT Equipment Coordinator in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Equipment Coordinator will be responsible for utilizing his/her skills to provide assistance to the operations team by maintaining IT inventory, coordinating ordering, delivery, and audits of assets assigned to the IT department, and maintaining general standardized housekeeping of all IT areas. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.Key job responsibilities• Responsibilities include allocation and maintenance of IT equipment throughout the Fulfillment Center. • IT Equipment Coordinators are also responsible for organizing & maintaining spares inventory, RMA and repair process for all devices under warranty. • The IT Equipment Coordinator is a member of the larger IT team within the FC supporting the Techs & Engineers in daily projects, tasks and activities to support FC Operations as directed. This position reports directly to the IT manager for the fulfillment center.A day in the lifeupdating and resolving ticketsconducting regular equipment auditsassist in procurement, receiving & maintaining critical spares & proper inventory levelstriage and repair defective equipment, processing RMAsassisting Operations with equipment readiness for start of shiftwork as part of the team implementing local and OTS projectsBASIC QUALIFICATIONS• Understanding of basic computer/network concepts and terms• Experience with inventory management and asset tracking• Experienced background with computers troubleshooting and repair• Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook• High school diploma or equivalent• Willingness to work flexible shifts and schedule including weekends, nights, holidays, and rotating shifts from days to nights• Stand/walk for 10-12 hours at a time• Must be able to bend and lift equipment throughout the shift• Authorization to work in the U.S. without sponsorship ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? We apply advances in robotics and software to solve real-world problems that delight our customers' experiences in ways we can't even imagine yet. Amazon Robotics is located in the greater Boston area, the epicenter of robotics innovation. Our diverse teams come from all over the world to design, test and build our dynamic fleet of robots and mechatronic systems. Having our offices, labs, test floors and factories all co-located means that we can design the hardware, write the code, test, build and watch it all come to life. This allows us to innovate quickly and on limitless ideas. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.This role is a 6 month co-op to join AR full time (40 hours/week) from July-December 2024. Come join us in North Reading, MA, or in our newly expanded innovation hub in Westborough, MA!The Simulation Execution Analysis & Management Team at Amazon is seeking passionate and talented software development engineers to help build out our suit of tools used to simulate and explore new robotic solutions. Our team is challenged with high impact projects, including the evaluation of creative ideas that will pave the way for the future of Amazon’s fulfillment and delivery network.We are developing AWS-based tools to automate execution and evaluation of discrete-event simulation experiments. If you are looking to get hands-on experience building utilizing the full development lifecycle at Amazon and utilizing the latest AWS technologies then this is the job for you. The ideal candidates have previous co-op or extensive project experience in front-end development utilizing REACT.As a Front End Engineer Co-Op, you will:· Identify and develop software solutions to current business problems· Work with your manager and team to create milestones and deliverables· Participate in daily scrums and reviews with development teams· Develop design documentation and lead reviews with other engineers· Write code and unit tests and integrate code with other software components· Work directly with customers to test software prototypes and incorporate feedback· Utilize Amazon Robotics and Amazon engineering tools, processes and technologiesCurrently, the position is planned to be in the Boston, MA office. We are open to hiring candidates to work out of one of the following locations:North Reading, MA, USA | Westborough, MA, USABASIC QUALIFICATIONS- Currently enrolled in college/university and must have at least one semester/term/quarter of school left to complete after the end of the co-op- Must be eligible and available for a full-time (40h / week) 6-month co-op between July 15 to December 20, 2024- Completion of at least junior year of degree program is required, graduating in December 2024 or later- Working towards B.S. degree or higher in Computer Science, Engineering, applied math or other algorithmic-centric discipline- Experience in one of the following languages: JavaScript/NodeJS, Python, Java, or C++ ...

The Alexa Endpoint Experiences (AEE) team seeks a driven, highly organized and proactive Executive Assistant to support the VP of AEE. This position will provide high-level support to the VP and his teams who are engaged in cutting edge technological work, while also coordinating with the EA team on organizational projects, and partnering with team members at the Boston location to create a lively and functional workplace. Additionally, this is a Lead EA role and will work with a fun and energetic team of executive assistants. Key job responsibilitiesThe EA is responsible to a broad variety of tasks including:• Managing an active VP calendar; meticulous attention to detail in scheduling, coordinating and planning internal meetings, agendas and appointments; planning detailed domestic and international travel, completing expense reports.• Optimizing executive effectiveness through partnership on priorities to react to a fast-moving calendar. • Coordinating with the EA team on organization-wide initiatives. • Serving as the "gatekeeper" to the executives' time, screening and prioritizing appointments/meeting requests while always providing polite and professional communication.• Communicating on behalf of the executives directly with the leadership team and other stakeholders across the organization.• Training other administrative staff on company policies and best practices.• Managing and maintaining the BOS21 Devices Locker, ensuring teams have access to Devices for testing promptly and smoothly. • Have fun at work and help others do the same!A day in the lifeOn a day-to-day basic, the Executive Assistant will maintain the VP's calendar, keeping it organized for weeks in advance. This involves maintaining strong working relationships with the VP, partner EAs, and members of the business. Additionally, the Executive Assistant will partner with other EA team members on team events, space administration, and building a proactive outlook for upcoming meetings. Finally, this EA will play an instrumental role at the BOS21 office through maintenance of device storage, set up for team events, and being a general advocate of the team culture. About the teamThe Alexa Endpoint Experiences team is a dynamic and exciting set of teams, including those who work on the tech behind your favorite Alexa endpoints -- Multi-modal, headless, and more. The VP this role will be supporting is working on cutting edge products and the tech therein, which are important to all of Amazon. The VP is eager for an Executive Assistant to join to keep things organized and effective, and keep things fun. BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Bachelor's degree- 4+ years of executive assistant experience ...

We are looking for a Mechanical Engineer to develop solutions that require significant innovation to push the state of the art in physical retail technology for the new Amazon Dash Cart and other confidential projects. Our team is based in the Boston MetroWest area. Amazon Dash cart allows shoppers to checkout without lines — you just place the items in the cart and the cart will take care of the rest. When you’re done shopping, you leave the store through a designated dash lane. We charge the payment method in your Amazon account as you walk through the dash lane and send you a receipt. Designed and custom-built by Amazonians, our Dash cart uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Check it out at https://www.amazon.com/b?ie=UTF8&node=21289116011.Key job responsibilitiesAs a Mechanical Engineer within our team, you will engage with a skilled and accomplished cross-disciplinary staff to conceive and design innovative technologies. You will collaborate with internal and external stakeholders to drive key aspects of technology solution definition, execution and validation. Some of the key job functions of the mechanical engineer include: • Serve as technical lead and take design ownership of one or more major components or a subsystem through the entire product development life cycle. In addition to technical work, this often includes managing the development schedule for these components/systems.• Create detailed design specification and validation plans/documentation. • Build and evaluate prototypes to quickly iterate & improve designs thru rapid learning cycles.• Validate that subsystems and components meet product requirements, and solve problems when they arise.• Manage the technical relationship with 3Ps in concert with supply chain to deliver new components to the required specification and required schedule• Develop one or more areas of subject matter expertise to aid in developing and bringing products to launch – and share this with the team for everyone’s growth.A day in the lifeA day in the life: on a given day you will…a. dive deep into engineering design ownership: contributing to system architectures, creating components, creating proofs of concept, getting ready for prototype build cycles or tooling/component releases, preparing for design reviews, running simulations.b. Spend time in the lab: building & testing prototypes in collaboration with colleagues, leading investigations into issues.c. Provide input to the team in meetings and hallway conversation: reading peer documents and contributing to constructive debate about solutions to difficult challenges, contributing to the refinement of team best practices.About the teamOur Hardware-ME team is a mix of different experience levels and backgrounds – we all pride ourselves on being able to work on any challenge, across the different system functions and incorporating different engineering disciplines. But, we all also develop a specific subject matter expertise, mutually agreed upon with in the team, in order to grow our own (and the team’s) breadth and depth.BASIC QUALIFICATIONS- Bachelor's degree in mechanical engineering (or similar field) and 4+ years of experience in the consumer or industrial electronics industry as a mechanical design engineer- Experience with design tools including Solidworks and/or ProE/Creo- Exposure/Familiarity with FEA, DFMEA, and statistical analysis tools- Exposure/Familiarity with thermal analysis, product validation, and materials process validation- Prior experience with delivering products into mass production- Experience in engaging & working with vendors and suppliers to deliver in fast-paced technical environment ...

Work hard. Have fun. Make history.Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it.As a result of continued growth, our Technology Deployment - Systems Integration team is now searching for an innovative and solutions-oriented Systems Development Engineer to be a part of our global initiative of developing and delivering the next generation of world-class fulfillment systems through the use of advanced technology.Successful candidates are natural self-starters who have prior engineering experience in the integrated automation project life cycle, including design, development, implementation, enhancement, and support.System Development Engineers (SysDE’s) will be part of a new product/technology development cycle and responsible for successful delivery of equipment for further testing and evaluation. You will serve as a liaison between Fulfillment Center Operations (our customer) and product development engineers.This role will require the ability to build relationships across a cross-functional team and capture and synthesize the voice of the customer. Your primary goal is to own the development and improvement of the deployment process, validating and testing processes through lab and field activities. You will integrate, deploy, and troubleshoot solutions for new advanced technology systems, iterating and providing feedback to internal and external partners with each opportunity.As an Amazonian you are able guide the implementation and delivery of complex system designs and advanced technology in ambiguous and complex problem spaces. You integrate systems for safety, security, stability, and efficiency. You participate in the full system development life cycle, working within broadly defined parameters, including test plan execution and solution quality needs.You must be responsive, flexible, and able to succeed within an open collaborative environment. Amazon’s culture encourages innovation and expects engineers to take a high-level of ownership in solving complex problems.Come help us make history!Key job responsibilitiesYour Responsibilities:The following roles and responsibilities are required for a successful Systems Development Engineer:* Support the installation of complex cross-functional projects with considerable impact. Projects may span organizations or geographies in support of business goals.* Work with internal and external engineering teams to successfully deliver cross-functional projects that are of a high-quality (e.g., on-time, on-budget, maintainable, low-defects, etc.).* Contribute to project priorities, establishing milestones, and driving schedules to meet a deadline. Establish, capture and present KPI metrics to evaluate success and failure of project.* Responsible to deep dive technical solutions that encompass advanced technology applications, conveyor hardware selection, material handling integration, and commissioning content and expectations.* Participate in design reviews and support execution efforts between internal teams and outside vendors including equipment specifications, material flow, process design, and site layout.* Communicate project status, effectively answer project questions in detail, and regularly produce clear and concise summaries for the projects you own to your program management team.* Capture and synthesize the Voice of Customer (VoC) for all new product introductions and leverage this information to prioritize system defects and influence the triage efforts with Product Development teams applying lessons learned to enable acceleration and deployment scale.* Build strong working relationships with Fulfillment Center/Sort Center managementand their operations teams across multiple sites as well as their Facilities, Finance, Safety, Process Engineers, and other business stakeholders.* Identify process improvement initiatives in support of operations, deployment, or engineering teams within a geographic node.* Develop cross-functional knowledge of Operations and Engineering team systems, processes, procedures, and tools.* Collaborate with internal teams and external vendors to generate high-quality, cost-effective solutions with quick turnaround.* Travel up to 75% throughout North America, which can vary based on peak seasons.A day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience with Linux/Unix- 5+ years control system experience including PLC/IPC based controls design, development, implementation and support. E.g. Allen Bradley, Siemens and CODESYS systems- Experience with the designs of complex, automated material handling equipment, packaging technologies, or systems including robotics (FANUC, ABB, UR) and high-speed manufacturing.- Experience working technical documentation such as flow diagrams, conveyor and equipment layouts, and installation details- Demonstrated understanding of life-cycle embedded systems development including hardware (circuit and logic designs, PLCs), software (embedded operating systems and programming), testing and implementation.- Experience in testing and implementing software (embedded operating systems and programming).- Experience in industrial networking and communications including topology design and familiarity with TCP/IP and Fieldbus applications.- Experience with 3-phase electrical systems ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.Amazon Robotics internship/co-op/full-time opportunities will be based out of the Greater Boston Area in our two state-of-the-art facilities in Westborough, MA and North Reading, MA. Both campuses provide a unique opportunity to have direct access to robotics testing labs and manufacturing facilities.Must be eligible and available for a full-time (40h / week) 6-month co-op between January to June 2025 or July to December 2025.Key job responsibilities- Analyze historical data to gauge relative performance metric changes, highlighting causation. - Analyze data related to storage solutions to evaluate expected vs actual system performance and entitlement- Work with partner teams to onboard data from other Amazon data providers- Write queries to pull data and act as a thought partner through the design phase of CI & NPI solutions- Support existing dashboards making edits to the underlying SQL, metric definitions, and customer facing visualizations- Evaluate and observe data practices in your own work and throughout the team, always insisting on the highest standards- Recognize and implement best practices and automation opportunities for reporting and analysisBASIC QUALIFICATIONS- Are enrolled in or have completed a Bachelor's degree in statistics, business analytics, data analytics, data science, computer science or related field- Are enrolled in a academic program that is physically located in the United States- Are 18 years of age or older- Work 40 hours/week minimum and commit to 12 week internship maximum ...

We are looking for a Software Development Engineer to join the Amazon FSx for Lustre team. Launched in a Re:Invent keynote in November 2018, Amazon FSx for Lustre is a fast-growing AWS service that makes it easy for customers to launch and run high-performance file systems in the cloud. With Amazon FSx, in just minutes you can provision a Lustre parallel file system that can process massive data sets at up to hundreds of gigabytes per second of throughput, millions of IOPS, and sub-millisecond latencies. Customers already love the service, but we're just getting started. Come join the Amazon Web Services engineering team in our Boston Seaport location overlooking the Fort Point channel as we revolutionize the world of high performance computing (HPC) and cloud storage!AWS is a dynamic and rapidly growing business within Amazon, with over a million active customers in 190 countries around the world. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 90 services that range from compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence (AI), security, hybrid and enterprise applications. We maintain this rapid pace of innovation by treating each team like its own independent business inside AWS, directly accountable for their customers’ satisfaction, service innovations, growth, and meeting revenue goals.As a Software Development Engineer, you will design and build transformative new customers experiences on Amazon FSx for Lustre. Delivering a reliable and high-performance service at AWS scale requires engineers with deep technical expertise and lots of creativity. At Amazon, we expect engineers like you to interact with customers, to understand our business goals, to innovate rapidly, and to deliver high-quality and ground-breaking functionality.Embark on a journey with us to build a new service for AWS. We need your passion, innovative ideas, and creativity to shape the future of a nascent service at Amazon scale with a team that is super smart, driven to serve customers, and fun to work with!Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Location may be either Westborough, MA or North Reading, MA. Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of collaborative doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. As an Amazon Robotics mechanical engineer, you will develop innovative system architectures and module designs for our robot drive solutions. The ideal candidate has experience designing and analyzing mechanical systems, is enthusiastic about analytical problem solving and possesses practical knowledge of medium volume manufacturing methods using stamping, extrusion, casting, and injection molding. This position reports directly to the Mechanical Engineering Manager. Key job responsibilities - Collaborating with an interdisciplinary team to execute product designs from concept to production including specification, design, prototyping, validation and testing - Working with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a smooth product launch and sustain a high performing robotic fleet world wide - Writing functional specifications, design verification plans, and functional test procedures - Exhibit role model behaviors of thorough engineering analysis and cradle to grave ownershipA day in the lifeAmazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- BS degree in mechanical engineering or equivalent- 4+ years of working in mechanical engineering or equivalent experience- SolidWorks or similar CAD experience with best practices for part design, advanced assemblies, complex configuration management- Hands on experience crafting simple proof-of-concept models- Thorough understanding and use of principals, theories and concepts in mechanical engineering- Strong organizational skills and the ability to work well with cross-functional teams- Ability to effectively communicate concepts and write technical documents ...

Interested in helping to define Amazon's first impression for our new employees? Our mission is to create a seamless, intuitive, and exciting on-boarding experience for incoming Amazonians. Join us as we build a delightful mobile and web experience integrated with internal and external systems, so employees don’t have to go through hoops to start their Amazon journey. No employer has ever done this level of experience or personalization before and we are breaking new ground.Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Work/Life Balance: Our team also maintains an inclusive team culture, and we put a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success.We are looking for a passionate, results-oriented, and creative technical program manager to define and deliver innovative solutions for the Joining Amazon Tech team. The candidate should understand system design and service-oriented architecture, thrive in a fast-paced environment, be comfortable with ambiguity, and lead cross-group teams across Amazon, on an unbeaten path. The candidate should be able to recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.Successful candidates will have a proven track record of planning and delivering complex programs with multi-year roadmap, using Agile and incremental delivery methods. They must have experience working on complex software systems in a customer-centric environment, driven cross-group teams spread across multiple geographies and handled communication from technical developers to senior VPs.Key job responsibilitiesAs a Sr. Technical Program Manager, you'll orchestrate the delivery of high-impact, cross-functional product initiatives while adeptly juggling multiple concurrent projects. Your exceptional organizational and communication skills will be instrumental in navigating ambiguity, identifying challenges, and crafting innovative solutions. Cross-team coordination, project management, executive communication, and presentation prowess are essential for success in this role.- Spearhead the seamless delivery of large-scale, highly cross-functional product initiatives while meticulously tracking and managing a portfolio of smaller projects simultaneously.- Drive strategic cross-functional planning by collaborating closely with product managers and engineering leads. Lead the discovery and prioritization processes, developing comprehensive program plans encompassing roadmaps, dependency mapping, and resource allocation.- Critically analyze feature requests to uncover the underlying true requirements. Recommend alternative technical approaches and lead engineering efforts to meet aggressive timelines while ensuring quality.- Communicate plans, statuses, and critical updates to executive management with clarity and effectiveness, leveraging outstanding presentation skills.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Working at Amazon RoboticsAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.The Robotics Systems Engineer is a key member of the Amazon Robotics deployment team overseeing the installation, troubleshooting, and commissioning of Amazon Robotics equipment within new and existing fulfillment centers. This field engineering-based role requires proven technical skills related to the deployment of robotic equipment including work with mechanical, electrical, networking, and software systems during a deployment. While training is provided on the specific systems that the engineers will be working on a candidate should possess existing knowledge on the basic operations of robotics and networked mechanical and electrical systems prior to taking the position.A Systems engineer will work as a part of a team of 1-5 engineers supporting an on-site project manager to provide technical oversight on the installation of both third party and Amazon designed robotics equipment. The deployments involve extensive collaboration with third party installers and contracted engineers, construction, hardware, software, IT, and many other partner teams – communication skills with both internal and external partners and customers are a must. As an Amazonian the candidate will be expected to be able to show independent initiative to identify and solve problems in real time during a project and drive continuous improvement projects forward to avoid recurrences.The robotics systems that the systems engineers will be deploying may be in various phases of a product life cycle. When supporting new products, the candidate will be expected to work to develop process documentation and modify the existing processes in partnership with project and program managers to drive business performance and sustainability. Proven technical understanding, a love of field work, and a keen interest in diving deep into the workings of the many robotics systems that Amazon uses are critical to success in this role.Project duration can range from a few days to several months and include travel across the US. International work is available for candidates interested in pursuing it.This role is a 6 month co-op to join AR full time (40 hours/week) from January to June 2025 or July to December 2025. Amazon Robotics co-op opportunities will be based in the Greater Boston Area, in our two state-of-the-art facilities in Westborough and North Reading, MA. Both campuses provide a unique opportunity for interns to have direct access to robotics testing labs and manufacturing facilities.This position requires up to 75% travel. Valid US drivers license required.A day in the lifeIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Are enrolled in or have completed a Bachelor's degree in electrical engineering, computer engineering, or equivalent- Are enrolled in a academic program that is physically located in Canada- Are 18 years of age or older- Work 40 hours/week minimum and commit to 12 week internship maximum- Can relocate to where the internship is based ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. Amazon Robotics is seeking a talented and motivated Hardware Development Manager to head a team of cross functional engineers from concept to production for common sensing and compute technologies. Looking for leader to set a vision and lead the hardware development in the AI/ML space for Amazon Robotics. Must possess good communication skills, enjoy problem solving and collaborate closely across the company. Key job responsibilities - Owning the delivery of integrated electrical, mechanical, optic and compute products to market on time, in budget and at the targeted performance - Scoping, managing, and delivering multiple technical projects in parallel from concept to production - Developing and reporting performance metrics for the hardware engineering team to peers and executives - Recruiting and developing great people; continually raises the bar - Evaluating and identifying improvements to the overall design processes - Maintaining high level of communications with cross-functional team, and partners - Interfacing with engineering managers, product management, and/or program management to drive new product development programs from concept to productionA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS - BS / MS Electrical or Mechanical Engineering (or similar field) - 10+ years of experience in hardware design, 3+ years of management experience - Familiar with industry standard CAD & FEA design tools, industry trends, sensors, and design for manufacturability. - Demonstrated ability to manage and motivate a design team - Ability to manage a process driven development mentality while also balancing time to market - Commitment to rigorous testing & validation practices - Experience with the project management of technical projects a plus - Strong organizational and planning skills - Excellent written (white papers) and oral communication skills ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a multi-disciplinary team of innovators that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Key job responsibilitiesGlobal Robotics Delivery is seeking an innovative, high-energy and customer-obsessed System Development Engineer to design and develop controls for Supply Chain Planning (SCP) system. The System Development Engineer will design, develop, integrate, troubleshoot, and optimize various automation solutions, while acting as a engineering leader for our internal/external engineering partner teams. * Configure and customize the Kinaxis platform to meet the specific requirements of Amazon Robotics' supply chain and operations.* Develop and implement complex Kinaxis workflows, business rules, and integrations to automate and optimize supply chain processes.* Collaborate with the Kinaxis development team to extend the platform's capabilities through custom applications and extensions to drive continuous enhancements and optimizations.* Participate in cross-functional project teams to ensure successful Kinaxis implementations and upgrades.* Monitor Kinaxis platform performance, identify areas for improvement and implement optimization strategies to enhance system responsiveness, scalability, and reliability.* Proactively troubleshoot and resolve issues related to Kinaxis functionality, integrations, and data processing. * Collaborate with business stakeholders to understand their reporting and analytics requirements and translate them into effective Kinaxis solutions. * Provide training and support to end-users on the Kinaxis platform, including functionality, workflows, and best practices.* Develop user guides, training materials, and documentation to facilitate user adoption and self-service.* Identify opportunities for process improvements and innovations within the Kinaxis platform.* Effectively communicate project status, risks, and issues to stakeholders and project sponsors.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Kinaxis RapidResponse/Maestro hands-on configuration and development experience. Kinaxis integration experience with industry leading ERP solutions (SAP, Oracle EBS). Deep understanding of Supply Chain Planning concepts - Demand Forecasting, Supply planning, SIOP, Inventory Optimization ...

The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and innovative principal applied scientist with a strong background in deep learning, to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems.Key job responsibilitiesAs a Principal Applied Scientist within the AGI team, you will work with world-class scientists and engineers to develop novel data, modeling and engineering solutions to support the responsible AI initiatives at AGI. Your work will directly impact our customers in the form of products and services that make use of AI technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in AGI in order to provide the best-possible experience for our customers.About the teamOur team has a mission to push the envelope of AGI, in order to provide the best-possible experience for our customers.BASIC QUALIFICATIONSPhD with specialization in artificial intelligence, natural language processing, machine learning, with 10+ years of combined academic and research experience. Strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (C++, Java, etc..). Excellent written and spoken communication skills ...

* Note: This job is located in Hudson, MA We are looking for a Senior Camera Systems Engineer to develop optical solutions that require significant innovation for our Amazon Dash Cart team, located in Hudson, MA. Amazon Dash Cart allows shoppers to checkout without lines — you just place the items in the cart and the cart will take care of the rest. When you’re done shopping, you leave the store through a designated dash lane. We charge the payment method in your Amazon account as you walk through the dash lane and send you a receipt. Designed and custom-built by Amazonians, our Dash Cart uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Check it out at https://www.amazon.com/b?ie=UTF8&node=21289116011. Key job responsibilitiesAs a Senior Optical Camera Systems Engineer, you will engage with an experienced cross-disciplinary staff to conceive and design features for the Amazon Dash Cart. You will work closely with an internal interdisciplinary team, and outside partners to drive key aspects of product definition, execution, and test. You must be responsive, flexible, and able to succeed within an open collaborative peer environment. Key job responsibilitiesIn this role, you will:• Work with a component engineering team and product engineering team to provide rapid prototyping and characterization of optics or imaging systems• Provide support for modelling and design for prototyping and manufacturing of lightguides and lenses.• Use software tools (LightTools, Zemax etc.) to model system optics characteristics• Work with cross-functional team to draft component specification, design reviews, work with vendors to manufacture parts and validate results by specifying test parameters and methodologies• Communicate and manage overseas component manufacturing vendorsAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Experience in developing functional specifications, design verification plans and functional test procedures- Bachelor's Degree in Electrical Engineering or a related field- Experience developing products from concept to mass production- More than 5 years experience designing and testing RF electronics ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamAbout UsWhy AWS?Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

The Amazon Robotics Workcell Technologies cross functional TPM owns an integrated hardware, software, and AI product. In this role you are a product owner and responsible for driving execution and delivery at Amazon scale. As a Senior Technical Program Manager, you will be responsible for delivering a complex, high-impact cross-functional product that spans hardware, software, AI, and operations across multiple organizations and geographies. You will own the entire product lifecycle from defining the program's mission and vision to driving delivery and measuring success. You'll be responsible for overall strategy, resource allocation, and aligning business and technical stakeholder needs. Your technical breadth across hardware, software, and AI will be crucial in driving system architectures, making informed decisions, and setting engineering priorities. You'll need to be adept at risk management, data-driven decision making, and process optimization. You will regularly exercise you communication skills to write narratives, present to senior leadership, and build consensus among diverse teams. You will drive organizational planning, mentor team members, and participate in the career development of other technical program managers. This role requires a blend of strategic thinking, technical expertise, leadership skills, and the ability to navigate complex organizational dynamics to deliver impactful results.Key job responsibilitiesManage large, complex technology products across multiple teams and organizationsDevelop and execute the overall product strategy from concept to deliveryCommunicate effectively with various functional stakeholders, including senior leadershipSet clear goals, priorities, and make data-driven decisionsCollaborate with customers, stakeholders, and engineering teamsA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamBASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience managing and delivering integrated hardware and software products ...

The AGI team is responsibly advancing Amazon’s generative AI technologies, including the company’s most expansive multimodal foundation models.As a Senior Software Developer, you will be responsible for leading a team of engineers in design, development, test, and deployment of innovative systems that can collect and process data within a smart and passionate multi-disciplinary team. We are looking for a candidate that will have an established a strong technical ability, great communication skills, and a motivation to achieve results in a fast-paced environment. You will collaborate closely with a team of Applied Scientists with expertise in specialized areas such as Natural Language Processing, and Machine Learning.Key job responsibilitiesWe are looking for passionate, hard-working, and talented Software Engineers who have experience building innovative, mission critical, high volume applications that customers love. You will have an opportunity to make a large impact on the design, architecture, and implementation of cutting edge products used every day, by people you know.- Responsible for development and maintenance of core modules and services.- Work in an Agile/Scrum environment to deliver high quality software against aggressive schedules.- Will work with scientists and software engineers to evaluate technical feasibility, investigate design approaches and prototype and develop new technology.About the teamThe team is focused on agent capabilities to delight consumer and enterprise customers with practical AI solutions.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

The AWS High Performance Computing (HPC) team is looking for experienced SDE to work on a new HPC service.The HPC team is building a core set of offerings that allow our customers to plan, schedule, and execute HPC workloads across the full range of AWS compute services and capabilities.As a contributor in the HPC org, you'll be part of a world-class team in a fast-paced agile environment that involves active collaborations with other AWS teams across different locations.This is an opportunity to operate and engineer systems on a global scale, while touching and influencing large parts of the underlying AWS services.As an experienced SDE you'll be involved with the definition of the architectures to build larger, more complex projects and services that surprise and delight our customers. You'll lead the design and implementation of critical components, drive software best practices concerning quality, security, operational excellence, etc., and will help the team to deliver higher quality software faster.The ideal candidate will be passionate about the opportunities that AWS HPC provides our customers, and about building simple and elegant software solutions and customer-centric products.This person has thrived, and succeeded in delivering high quality sustainable solutions when priorities shift fast, working as a team or independently as the situation dictates.If you're looking to solve challenging technical problems and create great products for customers, then this is the right role for you!To learn more about HPC: https://aws.amazon.com/hpc/BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...