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Amazon seeks a talented professional to work within its Corporate Development organization. The person in this high-visibility role will be responsible for helping to evaluate a wide range of business opportunities, including M&A, investments and other strategic opportunities. In addition, the person in this position will assist in due diligence; conduct extensive research on industries, potential partners, and investment strategies; and communicate findings and recommendations to our senior management and executive team.This position plays a key, active role on a small team that drives corporate transactions across businesses at Amazon. The person will support decision-making by senior management by leading the financial analyses and thinking that guide strategy formation. Many assignments will be highly ambiguous and require an independent, intellectually curious individual who can frame situations through multiple lenses including of the end-customer, business owner and corporate finance professional.BASIC QUALIFICATIONS• Bachelor’s degree• 5+ years of corporate development, private equity, investment banking (coverage or M&A) experience with a focus on technology, media, entertainment, e-commerce/retail, grocery, health care, or advertising industries ...

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:- Communicating with customers directly in-person, in addition to communicating via phone and email- Empathizing with and prioritizing customer needs- Upholding company values and respecting every customer- Resolving issues and setting appropriate expectations with customers- Clearly understanding and responding appropriately to the issues that customers present- Consistently composing grammatically correct, concise, and accurate written responses to customer issues- Approaching problems logically and with good judgment to ensure the appropriate customer outcome- Making quick and effective decisions on behalf of the customer- Working a flexible Full-Time (40+ hours per week) schedule Performing the following tasks, with or without reasonable accommodation:- Carry, lift, push and pull up to 49 pounds- Frequently push, pull, squat, bend and reach- Stand and walk during shifts lasting up to 12 hours- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)- Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.BASIC QUALIFICATIONS- High School or equivalent diploma- Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency- Experience with Windows Operating Systems and Microsoft Outlook- Familiarity with multiple web browsers, data base searching and instant messenger tools ...

Amazon Advertising Finance is looking for a Senior Financial Analyst to support our product teams as we produce next generation programmatic advertising solutions, which deliver value to our customers globally in a rapidly-evolving industry. Amazon DSP (ADSP) is our programmatic advertising product for campaigns spanning Display, Video, and Audio across Amazon properties (e.g., Amazon.com, IMDb TV, Twitch, Fire TV, and Amazon Music) and tens of thousands of third-party (3P) websites and apps. The role will work closely with all levels of our organization in driving controllership, process improvement, and actionable insights.Key job responsibilities- Partner closely with the business to size the opportunity (customers, ad spend, etc.) of new product launches- Analyze rich supply, demand, and auction/bidding, data in order to provide tangible insights that influence real-time decision making- Establish new metrics to track and communicate business health- Write 1-6 page strategy documents- Participate in and lead parts of the quarterly guidance and yearly operational plans, including revenue forecastingBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) ...

Amazon is building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are growing at an unprecedented rate with a seemingly endless range of new opportunities.We're seeking a Sr. Product Manager to work on how we bring together measurement and planning for reach across all Amazon Advertising for both internal and external customers. The person in this position will play a significant leadership role in our business and product teams. In this role, you will focus on establishing a reach reporting mechanism across all Amazon Advertising products along with playing a key role in connecting these reports to our media planning capabilities for our agencies and advertisers.You are a problem solver who is excited by hard never-been-solved before challenges, and enjoys working with tech teams collaboratively. You are passionate about leading programs that have both broad influence and unique science and technical challenges to solve, and equally comfortable interacting with business units on their business needs. You enjoy a close-knit team environment of shared responsibility. This role requires great technical expertise, and ability to dive deep into the challenges and solutions we solve on a daily basis. The ideal candidate will have an established track record of delivering large complex programs as well as effectively influencing up and across the organization.You set the product vision, define use cases, analyze customer and financial implications, and ultimately choose the most promising path for success. You will work directly with external customers to collect input, mold requirements, and release features. You drive prioritization across multiple development teams, communication with internal stakeholders, user testing with customers, and the go to market plan with product marketing. You are an evangelist of the platform, promoting new features to clients, defining success metrics, and accelerating adoption through sales teams. All while simultaneously protecting and enhancing the customer experience on Amazon.Key job responsibilities- Responsible for critical product initiatives such as the product capabilities we need to drive superior performance for our advertisers.- Set the product vision, define use cases, analyze customer and financial implications, and ultimately choose the most promising path for success.- Lead and influence across different organizations and align diverse teams to a common goal- Evangelist of the platform, promoting new features to clients, defining success metrics, and accelerating adoption through sales teams.- 100% customer focused, understanding their needs and requirements, plus anticipating future trends that will serve their needs.- Work directly with external customers to collect input, mold requirements, and release features.- Able to develop and drive high-level strategic initiatives, while roll up your sleeves, dig in and get the job done.- Be excellent at delivering results, being able to coordinate large, multi-functional projects on-time, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.About the teamThe Reach Planning and Measurement team builds self-service planning and measurement products that help advertisers gain insight into key performance metrics for their campaigns. Using Amazon's unique retail and ads data, we deliver actionable insights that advertisers can use to gauge campaign performance, optimize their budgets, and understand the impact of their spend across the entire marketing funnel. These measurement capabilities directly influence future advertising spend on Amazon Ads inventory and are strategically important in driving long-term growth.BASIC QUALIFICATIONS- 2+ years of end to end product delivery experience- 5+ years of technical product or program management experience- Bachelor's degree- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you passionate about innovating and delivering shopping experiences that empower every Amazon customer based on their unique shopping intent? Are you looking for new challenges and solving hard problems while using top-notch LLM and GenAI techniques? Join us and you'll help millions of customers to make informed purchase decisions from a multi-billion product selection!Key job responsibilitiesYou’ll be utilizing your Generative AI, time series and predictive modeling skills, and creative problem-solving skills to drive new projects from ideation to implementation. You will lead efforts in foundational models to develop new approaches to Personalization, and provide opportunities for scientists and engineers to invent and implement scalable ML recommendations supporting new Customer Experiences. Your science expertise will be leveraged to research and deliver often novel solutions to existing problems, explore emerging problems spaces, and create or organize knowledge around them. You’ll publish papers and file patents. And you’ll work closely with engineers to put your ideas into production. You will participate in the Amazon ML community by authoring scientific papers and submitting them to ML conferences. About the teamThe Discover Innovation team is dedicated to assisting customers in fulfilling their shopping objectives and empowering other Amazon teams by leveraging our deep understanding of customer intent. Our team’s mission is to delight customers by helping them discover the right content at the right time, tailoring the shopping experience to the customer’s intent and unique shopping objectives. We are a team of dedicated Scientists, Engineers, and Designers working together to deliver new, personalized shopping experiences. In tailoring the shopping experience to each customer’s intent, we envision operating seamlessly across Amazon as a talented personal shopping assistant — a partner that is trusted, knowledgeable, and understands your unique preferences. BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Would you like to be part of a team that is redefining the technology industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world-class candidates to help drive opportunities with leading AWS GSI/Global System Integrator Partners in the US.As a Senior Partner Sales Manager, you will drive top-line revenue growth through the engagement of AWS GSI Partners.The ideal candidate has experience in creating and delivering Customer value by matching GSI Partners' capabilities and solutions to customer needs identified by field sales reps and their teams. An ideal candidate should also have a demonstrated ability to succeed by working with cross-organizational groups, thinking strategically about business and technical challenges, and by building and conveying compelling value propositions around Partner capabilities.Key job responsibilitiesYour broad responsibilities will include defining and executing strategies to achieve Partner and Sales organization goals, establishing business and technical relationships with GSI Partners, Sales teams, and Customers, and managing the day-to-day interactions between these organizations in order to create opportunities that ultimately deliver value to AWS Customers.You will be expected to:- Have a broad, holistic view of the AWS Partner community in local and regional markets and a deep understanding of partner capabilities and solutions that will delight AWS customers- Advise Sales teams and take on customer engagements to drive the value of Partner engagement and recommend qualified Partners that can meet and support AWS customer needs- Manage Partner engagement in AWS accounts with a focus on business outcomes to expand existing AWS footprint as well as originate new Customer engagements with Partners to grow overall revenue- Become a trusted member of the Sales team to develop and execute on joint GSI/Sales strategy, own opportunity execution with Partners, leverage Partner programs, and coach Partners on strategy and best practices- Work with Partner Solution Architects (PSAs) and GSI Partner Development Managers (PDMs) on effective engagement with their managed Partners in local markets to drive solutions that deliver outcomesAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 10+ years of field sales experience combined with partner engagement experience with a software, cloud, or technology vendor or vendors, working directly with Partners and Sales teams to create business and technology outcomes for Customers- 10+ years of demonstrated experience working and communicating with multiple stakeholders and cross-functional teams, including Sales reps and managers, solutions architects, Partner and direct marketing, business development, and other functional teams ...

AWS Infrastructure as Code (IaC) helps customers to easily and efficiently adopt AWS services while ensuring that their applications run safely in the cloud. We develop services and client software, including CloudFormation, Cloud Control API, and the Cloud Development Kit (CDK), that empower customers to spin up infrastructure across AWS at unprecedented scale.The Provider Experience team provides the building blocks for customers to scale and grow their use of AWS services and third-party solutions. With the CloudFormation CLI and Resource Provider Development Kit (RPDK), we enable AWS service teams and third-party developers to build a standardized resource-based interface to their services and provide access to customers via the CloudFormation Registry. From there, we make it easy for developers to discover each resource's capabilities and build solutions to manage infrastructure at AWS scale.We are looking for an experienced Software Development Engineer to join our team. The ideal candidate is excited about the incredible opportunity that cloud computing represents, thrives when presented with complex new challenges, and can serve as a strong mentor for other engineers as the team grows. As a member of our team, you'll work alongside outstanding engineers and leaders, refine product requirements with product managers, define architecture, and be a leader in the implementation and launch of software.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

We are seeking Principal Enterprise Architects to join our Strategic Customer Engagements (SCE) team to work on AWS’s most complex commercial pursuits.The ideal candidate has experience in leading global technology strategies with enterprise companies, demonstrated experience in defining strategic technology initiatives, bringing together multiple solutions together to create a holistic solution. You are a proven expert and thought-leader in complex business-IT transformations including platform modernization, enterprise systems, digital transformation, cloud deployment and migrations, transformational outsourcing, governance, software development, and enterprise architecture. You have a sales background that enables you to drive a pursuit engagement. You are a well-rounded and broad architect that is able to easily interact with builders, architects, and C-suite leadership.Customers we engage with are looking to be disruptive and leaders in their markets and industries. You will advise them on how they can reimagine, re-invent and transform their business to create new business models and economic value, using modern digital technologies.Key job responsibilities• Work with senior customer leaders (CIO and CTO) to build a common vision and architecture based on the transformation strategy• Engage in pursuits that span across multiple Amazon businesses• Define end-to-end holistic outcome-based solution in collaboration with sales, strategy, and business development teams• Ensure multiple solutions work together, align to enterprise architecture standards, leverage common solutions and services, and meet financial targets (cost and benefits)• Serve as the AWS executive technical sponsor for the strategic transformation initiative• Engage with system integrators, multiple ISVs and other partners and provide oversight• Create board ready presentations articulating the transformation strategy, solution vision and value case• Present the strategy and vision to the C-suite including CEOs, COO, CFO, CIO and CTO• Partner closely with Sales Leadership teams and Field Sales organizationPartner with cross functional teams across Amazon and partners – legal, product, engineering, architecture, structuring, and professional services to help execute a winning pursuitA day in the lifeCustomers we engage with are looking to be disruptive leaders in their markets and industries. You will advise them on how they can reimagine, re-invent, and transform their business to create new business models and economic value, using modern digital technologies.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• 10+ years of experience building and implementing technical infrastructure and services, and/or consulting experience advising such operations • 5+ years in a technical leadership role e.g. CTO, Head of Technology, Engineering/Technology Director, General Manager, Principal Solutions Architect, Lead Architect/Engineer, etc. ...

The Amazon Device Solutions (ADS) team empowers businesses with connected devices and services that amplify their operations and customer engagement. We create scalable B2B opportunities by leveraging Amazon's investments in devices, technologies, and infrastructure.Operating like a startup within Amazon, we've launched innovative products such as the Amazon Workspace Thin Client and Amazon Signage Stick. We're actively expanding into the digital signage market, targeting from retrial to education. Our team thrives on rapid innovation, collaborative problem-solving, and iterative product development. We work closely with teams across Amazon, including AWS, Advertising, and Retail, to deliver comprehensive solutions.Join us in revolutionizing the B2B solution landscape, working at the intersection of hardware, software, and cloud services. At ADS, you'll have the opportunity to make a substantial impact on a growing business within one of the world's most innovative companies.Key job responsibilities- Lead the development and execution of complex business strategies to expand ADS's footprint in the B2B space, focusing on digital signage and smart office solutions- Identify, evaluate, and manage large complex opportunities with direct customers, channel partners, and industry partners- Build and maintain strategic relationships with key external partners, including software vendors, AV integrators, and business customers- Collaborate with internal stakeholders across (e.g., AWS, Advertising, Retail) to align business development initiatives with overall company goals- Develop comprehensive business cases and financial models to support new ventures and partnerships- Negotiate high-value, strategic deals and partnerships with business customers and technology partners- Work closely with product and engineering teams to bring the voice of the customer into our product development process- Drive go-to-market strategies for new ADS offerings, including the Amazon Signage Stick and associated software services- Present business reviews and strategic recommendations to senior managementA day in the lifeYour day might start with a morning strategy session, refining go-to-market plans for our latest digital signage solution. By midday, you could be deep in negotiations with a potential partner or customer, balancing their needs with ADS's strategic goals. The afternoon might see you collaborating with engineering on product roadmaps, ensuring our innovations align with market demands. You'll likely end your day mentoring team members and preparing for tomorrow's executive presentation on a new vertical opportunity with Amazon's B2B facing business partners. Throughout, you'll leverage data insights, navigate cross-functional relationships, and balance long-term vision with immediate execution needs.About the teamADS creates scalable, profitable B2B opportunities by leveraging Amazon's substantial investments in 1P devices, technologies, and infrastructure. Our mission is to empower businesses with connected devices and services that amplify their operations, business performance, and customer engagement. We are a team of innovators tackling difficult problems and building products through fast iteration in a startup-like environment within Amazon.BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Engineering, Business, or related field- 7+ years of experience developing, negotiating, and executing strategic business agreements- 10+ years of experience in technology business development, product management, or related roles in the B2B space- Proven track record of successfully driving complex, high-impact business initiatives in enterprise technology- Strong analytical and problem-solving skills with the ability to translate data into actionable insights- Excellent communication and presentation skills, with the ability to influence senior leadership and external executives- Ability to understand and communicate technical requirements of customers ...

At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it and advertisers can easily implement it. If you’re interested in innovative advertising solutions with a relentless focus on the customer, you’ve come to the right place!Our team’s mandate is to launch and accelerate adoption of advertising measurement and media planning products and services that help advertisers make more informed investment decisions regarding how to optimally allocate their marketing budgets. We ensure all advertisers have access to timely and actionable insights to support comprehensive business planning, budget allocation, and outcome forecasting. With a broad mandate to experiment and innovate, we are growing with a seemingly endless range of new opportunities.As a Senior Program Manager, you are responsible for delivery and driving business growth of some of the most exciting and innovative media planning and measurement products Amazon Advertising has to offer. You are the operations and measurement expert to the client and will work closely with external clients and internal teams (sales, operations, product) to drive adoption and organize/support strategic initiatives. You are obsessively data-driven in your decision making and comfortable digging in to scientific and statistical concepts. You are detail-oriented, persistent, and concise in your communications. You care about client quality. You flawlessly execute and also care about scaling processes and tools. The ideal candidate must be willing to work hard in a fast-paced, dynamic and demanding environment.The right candidate will have experience leading medium to large products and projects, and excel at written and verbal communications. A background in digital advertising is a significant plus. You must be able to succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means anticipating bottlenecks, making tradeoffs, and balancing the needs of various key stakeholders. You will be expected to have strong opinions about tradeoffs as well as the analytical background necessary to track adoption and performance of your program. You will be able to lead a program at scale, and participate/influence other senior leaders across the company future direction-setting.Finally, you will direct in-depth market, industry, and opportunity analysis, and will work with technology and business teams to define program requirements, understand customer needs, and define success metrics and performance tracking methods for product launches. Development, testing, and delivery is performed in partnership with dedicated product teams.Key job responsibilities- Define and track KPIs for advertising measurement and planning programs.- Facilitate overall program execution, harnessing and organizing multiple external partners and internal Amazon teams across product, sales, finance and operations in the process.- Serve as the primary point of contact for client issues / face to the advertiser; relentlessly follow up to communicate, triage, and manage open issues to resolution.- Exhibit deep analytical ability, and develop expertise in Amazon’s proprietary metrics, working to constantly evolve how we analyze and communicate data to our clients.- Act as a "voice of the customer" to drive production adoption and innovation and influence roadmap decisions.- Create, update and maintain standard operating procedure documentation and other training materials. Procure and implement feedback from partner teams regarding SOP usability.- Lead presentations and trainings for clients, executives, and internal teams. Help establish network of subject matter experts within partner teams including Account Management and Sales.- Provide onboarding support, education, continuous product usage consultation, and industry best practices to ensure client success.About the teamMarketing Mix Modeling team’s mandate is to launch and accelerate adoption of advertising measurement and media planning products and services that help advertisers make more informed investment decisions regarding how to optimally allocate their marketing budgets. We ensure all advertisers have access to timely and actionable insights to support comprehensive business planning, budget allocation, and outcome forecasting. With a broad mandate to experiment and innovate, we are growing with a seemingly endless range of new opportunities.BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- 2+ years of data analysis experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Ability to lead and influence across different organizations and align diverse teams to a common goal ...

Program enablement lead to improve performance, productivity and experience of traders and PSCs by working with various cross-functional teams across the globe.Key job responsibilities* Inspecting and improving existing mechanisms to find efficiencies and drive adherence to process.* Inventing new mechanisms to keep Product aware of customer needs and keep Services aware of product developments.* Scaling the impact of successful mechanisms through global expansion and automation.* Prioritising focus areas to ensure the orgs are focused on the most critical customer needs, balancing what is most urgent and what is most important.* Evangelising Amazon mental models around two-way doors, high velocity decision making* Thoughtful escalations to leadership to unblock progress. Ability to influence without authority across levels.* Work cross-functionally with Product, Sales, and Marketing to optimize workflows and unblock channels of revenue on ADSP for budgets.* Develop and launch internal workflows to surface the right data/insights to the PSC team to drive high-value actions.A day in the lifeIn this role, you will be responsible for leading large-scale initiatives focused on influencing Product and Engineering teams on the automation of customer services on Amazon’s DSP, develop the services go-to-market strategy and serviceability readiness of new DSP features and functionality and inspecting and improving processes. You will partner with Amazon’s Programmatic Solutions Consultants globally to gather feedback, work with subject matter experts and influence how features are brought to Amazon’s largest & most strategic advertising customers. As a Senior AdTech Services and Solutions Excellence Lead (Sr. ASSET Lead), you will work with a cross-functional team that specializes in creating the smoothest experience for our internal stakeholders and advertisers to scale key Amazon DSP services. You will be responsible for assessing business challenges by gathering and synthesizing relevant data. You will build shared strategy and execution plans with in-market business leaders, product and automation leads, and scaled cross-functional services teams to improve the customer experience in campaign management and optimizations effectively. You will create and track project plans to ensure accountability, establishment of clear KPIs to measure program success, drafting executive level & team presentations, data analysis, process design, recognizing and advocating for removal of systemic blockers to change, documentation of best practices and learnings for future initiatives. You will also help influence and train team members and cross-functional teams on new processes and tools as they are developed.About the teamAmazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Global AdTech Org is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.BASIC QUALIFICATIONS- BA/BS degree required; Masters/MBA preferred- Have 8+ years of customer service & support and/or technical experience in the programmatic advertising space- Knowledge of DSP within Ad Platform architecture (bidding engines, second-price vs first-price auctions, pixeling and tag managers, viewability, etc)- Experience building and delivering large-scale strategic initiatives and tools for customer-facing teams and direct customers through systems-thinking and workflow improvements- Experience with influencing internal and external stakeholders and communicating goals and strategies across multiple leadership levels of an organization- Quantitative analytical abilities, experience with “big data” and ability to handle changing priorities and use good judgment when working in stressful situations ...

Who are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training others ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

At Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Site Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be responsible for partnering with the site level operations team for your designated site in order to execute company WHS policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and Kaizen events, you will lead continuous improvement initiatives to reduce conditional and ergonomic risk in Amazon’s processes to ensure a safe and healthful working environment for our associates.In this role, you must demonstrate the ability to build trust and confidence with the cross functional operations teams, and influence change through providing comprehensive risk assessments and safety data analysis. To do so, you must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. You will also be required to instruct and train operations leadership and site WHS professionals in company EHS policies while assisting the regional teams in incorporating our safety standards at their sites. Your experience working in safety programs and your relevant safety, environmental and ergonomic knowledge in an operations environment will be crucial.You will be responsible for developing a team of safety managers and safety professionals at your designated site. Your teams’ success will depend on your ability to create and execute leadership development plans for your larger team. You must demonstrate your ability to clearly communicate organizational direction through your team. As a senior leader in the WHS organization, you will also be responsible for judging and assessing safety talent to select appropriate bench strength for current and future business needs. Additional responsibilities include but are not limited to:• Act as SME of local/regional regulations and company WHS policy.• Provide guidance and oversight to ensure compliance to all applicable Amazon Safety Policies.• Measure site performance against published requirements in safety policies. For all deficiencies, identify a plan for the site to implement and fix all identified deficiencies.• Ensure safety record keeping and data integrity and provides Operations with accurate reporting and metrics to support business safety initiatives.• Deliver on-time and quality projects to Operations.• Deep Dive safety metrics and review incident weekly and monthly incident trends to discover trends to justify the allocation of appropriate resources to areas where the safety risk is highest.• Deep Dive trends and propose action plans to Sr. Leadership on site.• Audit record keeping practices and Global Safety Database entries to ensure compliance to global safety standards and local regulations.• Audit the workplace organization and Associate behaviors to ensure that training, auditing and scoring methods are accurate and consistent.• Manage and mentor the Safety Managers and Safety Associates in your assigned site.• Engage the Injury Prevention Specialists (IPS) and Site Leadership to drive long-term strategic actions to achieve incident reduction.• Perform targeted Kaizen events in partnership with the Operations teams based on the risks identified in each task (force, repetition, and awkward postures).• Ensure site leadership and associates are trained and knowledgeable of their responsibilities under each policy• Audit the quality, delivery (including qualifications of the trainer), and effectiveness of all required safety training.• Review for effectiveness the deployed safety tools and revise to ensure continual improvement.• Partner with corporate and other regional field safety personnel to leverage global safety and environmental best practices into NA network standards.BASIC QUALIFICATIONS• Bachelor’s degree • 7+ years of increasing responsibilities in safety and/or environmental programs in manufacturing, production, or service operations, or relevant experience applicable to the role • 7+ years of increasing responsibilities in people and performance management • CPR/First Aid Certification, or willing to obtain within 3 weeks• Experience implementing lean principles and process improvement in an operational environment • Willingness to work a variety of shifts, including nights and weekends, as required to support direct reports and site needs ...

MGM+ is looking for a Marketing Coordinator to support the development and execution of creative marketing initiatives. This position reports to the Head of Marketing, MGM+ and will be a vital part of a driven and highly-motivated team to create best-in-class marketing campaigns. The position will be located in New York, NY, USA or Culver City, CA, USA.Key job responsibilities- Support the development and execution of marketing campaigns for Brand and Content campaigns.- Help develop, manage, and update presentations and documents shared with internal and external partners.- Act as liaison to multiple departments and cross-functional partners across MGM+ and Amazon.- Help schedule meetings, disseminate information, take notes as needed, and other ad hoc requests to support the team.About the teamMGM+ brings together the some of the best entertainment talent in the world to create and share premium content that celebrates and elevates the iconic MGM brand. Acquired by Amazon in 2022, MGM+ has rebranded and seen significant growth. The service offers a collection of new and library films, and features a constantly growing line-up of award winning, cinematic original scripted and unscripted series, including Godfather of Harlem, From, Billy the Kid, Rogue Heroes, In Restless Dreams: the Music of Paul Simon, NFL Icons, Hotel Cocaine, The Emperor of Ocean Park, Earth Abides, Hollywood Black and more.BASIC QUALIFICATIONS- 2+ years of professional non-internship marketing experience- - Knowledge of Microsoft Office programs- - Strong organization, project management, and timeline management skills- - Strong writing skills including presentation development- - Ability to interact with all levels of personnel, internal and external ...

Join Amazon DSP's Campaign Guidance team to build workflows and recommendations that drive advertiser outcomes. We build products that reduce decision overhead for customers and simplify and automate campaign setup and management for our customers. We prioritize the tenets of customer control and transparency to build products that delight our customers and have direct measurable revenue impact on our business. This is a rare role that positions you to build customer facing products while also working closely with ML technologies. You will play a key role in the development of pre-flight campaign recommendations called tactics. A “tactic” is an auto-populated line item that represents a targeting strategy advertisers employ to drive outcomes such as driving purchases or awareness. Key job responsibilitiesThis is a highly cross-functional role. While our team owns the recommendations service (Noble) and UI components that render recommendations, we work across Bidding Science and Targeting to develop recommendations and tactics for our customers. The ideal candidate is interested in building both front-end and middle-tier services.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Are you seeking an environment where you can drive innovation? Do you want to be at the forefront of applying machine learning to solve real world problems? Do you want to play a key role in the future of Amazon's Stores business? Come and join us!The Supply Chain Optimization Technologies (SCOT) group is seeking a Principal Applied Scientist to join our Reinforcement Learning team. Our research team, which includes Sham Kakade and Dean Foster, has published research in top journals and conferences and has a significant impact on the field. Through the launch of several Deep RL models into production, our work also affects decision making in the real world.Key job responsibilitiesKey job responsibilities include:- Design, implement and evaluate models, agents and software prototypes- Technical leadership for a group of highly motivated and talented scientists- Engage key business stakeholders and scientists to surface opportunities for improvement and identify business requirements. - Work closely with partner teams to develop solutions to ambiguous business problems and integrate novel methodology into our team and business.- Work closely with senior science advisor, collaborate with other scientists and engineers, and be part of Amazon’s vibrant and diverse global science community.- Raise the bar of scientific research by innovating and publishingAbout the teamSupply Chain Optimization Technologies (SCOT) owns Amazon’s global inventory planning systems. We decide what, when, where, and how much we should buy to meet Amazon’s business goals and to make our customers happy. We decide how to place and move inventory within Amazon’s fulfillment network. We do this for hundreds of millions of items and hundreds of product lines worth billions of dollars of world-wide. Venturing beyond traditional operations research methods for sequential decision-making in inventory planning, the Reinforcement Learning team is pioneering the application of reinforcement learning techniques for these applications. The team combines empirical research and real world testing, backed by a robust theoretical foundation. Some research publications include:- Deep Inventory Management [https://arxiv.org/abs/2210.03137, NeurIPS 2022 Workshop Presentation] - Learning an Inventory Control Policy with General Inventory Arrival Dynamics [https://arxiv.org/abs/2310.17168]- Meta-Analysis of Randomized Experiments with Applications to Heavy-Tailed Response Data [https://arxiv.org/abs/2112.07602]- What are the Statistical Limits of Offline RL with Linear Function Approximation? [https://arxiv.org/abs/2010.11895, NeurIPS 2021 Workshop Presentation]- A Study on the Calibration of In-context Learning [https://arxiv.org/abs/2312.04021]We encourage collaboration across teammates and recognizes the need to take chances and try new ideas that may fail. Furthermore, our builder culture means that Scientists and Software Development Engineers work closely together to invent and construct at a massive scale.BASIC QUALIFICATIONS- PhD in one of the following disciplines: Computer Science, Machine Learning, Statistics, Applied Math or a related quantitative field- 10+ years of relevant, broad research experience after PhD- Publications at top-tier peer-reviewed conferences or journals in one of these areas: reinforcement learning, deep learning, and machine learning- Fluency in Python, SQL or similar scripting languages and skilled at Java, C++, or other programing languages.- Strong algorithm development experience- Depth and breadth in state-of-the-art machine learning technologies- Strong prior experience with mentorship and/or management of senior scientists and engineers. ...

The Chronicle team is seeking an experienced Business Intelligence Engineer who can creatively solve complex data and metrics problems. We build global data products that proactively surface insights to help plan, grow, and optimize Amazon’s business.In this role you will be responsible for solving complex and ambiguous data and metric problems. You will influence business-critical questions across multiple organizations and geographies. You should have a track record of end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. You should be able to work on complex initiatives, deal with ambiguity and advocate on behalf of the customers.Key job responsibilitiesA successful candidate: * Be highly data driven, resourceful, customer-obsessed and team oriented * Be able to manage multiple projects - including planning, prioritization, and task delegation * Design, develop, and implement scalable, automated processes for data extraction, processing, and evaluation * Define data driven approaches and metrics strategy to uncover new insights * Have a passion for sourcing, manipulating, and visualizing data to tell business stories * Be able to clearly communicate strategic findings and recommendations * Translate complex, technical concepts into business terms and vice versa * Work with technology and data teams to support the development of tools and dashboardsAbout the teamWe build data products that help Amazon improve the speed and accuracy of business management. Our team is split between New York and Seattle. Our team culture is based on inclusion, innovation, and respect.BASIC QUALIFICATIONS- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- 3+ years of professional experience in a business analyst/data analyst/statistical analyst role- 2+ years experience with SQL, ETL, Data Warehouse solutions and databases- Experience with statistical analytics and programming languages such as Python- Advanced skills in data visualization tools like Tableau or similar BI tools- Ability to effectively communicate with both business and technical teams ...

Do you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle?At Amazon Advertising, we hire the best minds in technology to innovate and build on behalf of our customers. The focus we have on our customers is why we are one of the world’s most beloved brands – customer obsession is part of our company DNA. Our Software Development Engineers (SDEs) use cutting-edge technology to solve complex problems and get to see the impact of their work first-hand. We are reinventing the way the world does advertising.The challenges SDEs solve for at Amazon are big and influence millions of customers, sellers, and products around the world. We are looking for individuals who are passionate about creating new products, features, and services from scratch while managing ambiguity and the pace of a company where development cycles are measured in weeks, not years. If this sounds interesting to you, apply and come chart your own path at Amazon.Key job responsibilitiesAs a software engineer on the Amazon Publisher Monetization team with Amazon Advertising, you will lead the design and delivery of software services and website stacks that entail engaging creatives, cross-screen placements, targeting, optimization, relevancy and advertiser experiences. You will be building brand new distributed software applications using cloud services and amazon proprietary technologies to deliver these unique customer and advertiser experiences. You will frequently interface with teams across Amazon; discovery, retail category, traffic generation, vendor management and analytics among many others. This is a great opportunity to learn many facets of advertising and retail, and understand how they come together, equipping you with the skills to grow your career. You will have the opportunity to experiment, innovate and deliver in a fast, agile and reliable manner with high quality and low technical debt. You should be passionate about building, improving and championing the product and a strong sense of ownership is a must.This is a chance to get in on the ground floor for what is becoming a huge area of growth for Amazon’s advertising business. Join the Advertising team today, make history, and transform our experiences.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Amazon is looking for a passionate, talented, and inventive Applied Scientist with a strong machine learning background to help build industry-leading language technology.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Our mission is to provide a delightful experience to Amazon’s customers by pushing the envelope in Natural Language Processing (NLP), Generative AI, Large Language Model (LLM), Natural Language Understanding (NLU), Machine Learning (ML), Retrieval-Augmented Generation, Responsible AI, Agent, Evaluation, and Model Adaptation.As part of our AI team in Amazon AWS, you will work alongside internationally recognized experts to develop novel algorithms and modeling techniques to advance the state-of-the-art in human language technology. Your work will directly impact millions of our customers in the form of products and services, as well as contributing to the wider research community. You will gain hands on experience with Amazon’s heterogeneous text and structured data sources, and large-scale computing resources to accelerate advances in language understanding.The Science team at AWS Bedrock builds science foundations of Bedrock, which is a fully managed service that makes high-performing foundation models available for use through a unified API. We are adamant about continuously learning state-of-the-art NLP/ML/LLM technology and exploring creative ways to delight our customers. In our daily job we are exposed to large scale NLP needs and we apply rigorous research methods to respond to them with efficient and scalable innovative solutions.At AWS Bedrock, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging AWS resources, one of the world’s leading cloud companies and you’ll be able to publish your work in top tier conferences and journals.We are building a brand new team to help develop a new NLP service for AWS. You will have the opportunity to conduct novel research and influence the science roadmap and direction of the team. Come join this greenfield opportunity!About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language ...